Location: Chicago United States

Job Description:

Position Summary:

Results-driven Salesforce Data Modeler to support our evolving Customer Experience team. Responsible for designing robust, integrated data models within Salesforce, enabling seamless platform interoperability and ensuring data is optimized for consumption by reporting and analytics tools. Responsibilities include master data management, cross-platform data integration, and understanding business requirements in digital environments. Provide exceptional support for reporting and analytics, leading to influential business decisions.

Reports To:

Director – Commercial Analytics

Location:

Minimal local travel will be required. This position is based in Chicago, IL and requires 2 days a week on site, 3 days a week starting in September.

Key Accountabilities & Responsibilities

USG is seeking an experienced and results-driven Salesforce Data Modeler to support our evolving Customer Experience team. The successful candidate will be responsible for designing robust, integrated data models within Salesforce, enabling seamless platform interoperability and ensuring data is optimized for consumption by reporting and analytics tools. Our current ecosystem includes sales and marketing solutions operating across North America (US, Canada, and LATAM). The ideal candidate will have strong expertise in master data management, cross-platform data integration, and a keen understanding of business requirements in digital environments. This role is pivotal in supporting business decisions and enhancing USG’s reporting and analytics capabilities.

Data Model Design:

· Design, implement, and maintain scalable and integrated Salesforce data models that support business operations and analytics.

· Develop and enhance data integration between Salesforce and external platforms to ensure data consistency and accessibility for reporting.

· Align data architecture with Master Data Management strategies and ensure data accuracy and quality across the platform.

Cross-Platform Integration:

· Lead efforts to integrate Salesforce data with other enterprise systems, supporting analytics and reporting needs across business units.

· Collaborate with IT, Sales, Service, and Marketing teams to understand cross-functional data requirements and facilitate data interoperability.

· Ensure seamless and secure data flow across platforms, optimizing for high availability and data consistency

Reporting and Analytics:

· Design data structures and models that enable efficient consumption of Salesforce data for business intelligence and analytics.

· Support development of dashboards and reports by ensuring underlying data model meets consumption focus and self-service analytics requirements.

· Facilitate self-service reporting and empower business teams with accessible, reliable, and actionable data.

Business Acumen and Digital Strategy:

· Translate complex business needs into scalable data model solutions.

· Apply a consumption-focused mindset to ensure reporting and analytics users can easily access and utilize relevant information.

· Remain current with Salesforce feature releases, industry best practices, and emerging data trends.

Documentation and Governance:

· Maintain thorough, up-to-date technical documentation (data dictionaries, ERDs, integration flows).

· Advocate for data governance practices, ensuring secure, compliant, and high-quality data management across all projects and platforms.

Goals

· Deliver resilient, integrated Salesforce data models tailored to USG’s strategic growth and analytics needs.

· Align Salesforce and enterprise data ecosystems for seamless cross-platform data sharing and analytics.

· Maximize the quality, accessibility, and utility of USG’s Salesforce data assets for business reporting, analysis, and innovation.

Requirements

Education:

·Bachelor’s degree required. Degree in Computer Science, Information Systems, or a related technical discipline preferred.

Data Management Expertise:

· Minimum of 5+ years’ experience designing, developing, deploying, managing, and governing advanced data models in an enterprise digital environment.

· Demonstrated experience with Master Data Management and enterprise data governance.

· Proficient with data modeling best practices, Salesforce Data Cloud, relational/non-relational data stores, and the implementation of effective data model solutions.

· Solid background using ETL/integration platforms (MuleSoft, Informatica, Boomi, etc.).

·Experience supporting reporting and analytics initiatives with a user-centric and consumption-focused approach.

·Proficiency with data modeling tools, ETL processes, and integration middleware.

·Working knowledge of Salesforce architecture capabilities and ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud.

Technical and Analytical Skills:

· Exceptional analytical, problem-solving, and communication skills; strong partnership focus and ability to convey technical topics to business stakeholders.

· Strong analytical skills for translating business requirements into scalable data models.

· Proficient in developing and supporting BI/reporting platforms such as Tableau, Power BI, or Salesforce-native analytics.

· Working knowledge of data security, privacy practices, and compliance requirements.

Leadership and Communication:

·Excellent communication and interpersonal skills to collaborate with cross-functional teams and present technical concepts to business stakeholders.

·Commitment to high ethical standards and handling of sensitive/confidential data.

PREFERRED SKILLS AND QUALIFICATIONS

·Informatica Certified Practitioner or comparable certifications.

·Experience in the manufacturing or construction industry.

· Prior consulting, enterprise data strategy, or multi-cloud/SaaS implementation experience.

·Background with ERP or CRM data integrations.

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran

Department

Customer Service

Locations

Corporate Headquarters

Remote status

Hybrid

Yearly salary

$111,900 - $149,160

Hourly/Salaried

Salaried

Oracle Department

Bldg Sys-CRM-120|US Gypsum Co.|USG Business Group

Oracle Job Title

CUSTSVC.Mgr.Customer Experience Transformation.|E.0.10|USG

Location: TX United States

Job Description:

Working time 

Full-time

ESS Real Job Preview

Please note: This position is fully remote but based in El Paso, TX. Before applying, all applicants must reside in the State of Texas and be located within a 70-mile radius of the designated worksite.

Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

This position is tentatively scheduled to start on June 17th with training beginning on June 22nd.

Please note, these are Full-time, Hybrid/Remote roles: You will begin onsite for your first day, then you will be able to continue remotely from home. You will also be able to work remotely after completing training.

Schedule Details:
- Our call center is open from 8AM - 6:30PM CST, Monday - Friday
- 8 hour shifts are scheduled within the hours of operation

Why Join Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

-  Competitive Compensation - Quarterly bonuses based on performance included!
-  Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
  Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
-  Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

-  Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
-  Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
-  Tuition Reimbursement - Invest in your ongoing education and development.
-  Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
-  Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
-  Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.- Must be fluent in English and specified secondary language.

Job Requirements:

- Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)

- High School Graduate or GED with 0 - 1 years' experience

- Internet Access: Minimum of 20Mbps download & 5Mbps upload

- Ability to type efficiently

- Continuously demonstrate a high sense of urgency and perform under pressure

- Excellent Attendance (no time off during training)

- Organization and work prioritization skills

- Proficient in utilization of Teams

- Basic computer aptitude in Windows and/or Mac

- Ability to handle 100+ calls a day, handle multiple repetitive calls

Day 1 requirements:

- Must be able to work onsite on Day 1 for equipment training

- Must be able to complete classroom and on-the-job training with no time missed.

- Must be willing and able to work with webcam on during training and other meetings as instructed by management

Home Office Requirements:

- A quiet, professional work-space free from distractions and background noise

- A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station. Equipment is provided.

- Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber

- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible

#HealthTexas #LI-Remote #maxcorp

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations 

Minimum Salary

$ 

15.00

Maximum Salary

$ 

15.00

Location: Cambridge-MA, Brookline-MA, Brighton-MA

Part time

job requisition id

RQ4060513

Site: The Brigham and Women's Hospital, Inc.
 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, and check-out duties.

Qualifications

• High School Diploma or Equivalent required.


• Office experience of 2-3 years is required.


• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing,g and faxing.


• Ability to use the phone system to manage more non-routine phone calls and solve routine issues as appropriate.


• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.


• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.


• Managing one's own time and the time of others.


• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Responsibilities:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.


• Make patient appointments and maintain appointment records.


• Greet and assist patients.


• Answer telephones, assist callers with routine inquiries, and schedule appointments.


• File materials in patient folders, and print appointment schedules.


• Process patient billing forms and scan documents to patient medical records/LMR. 


• Call for patient medical records and laboratory test results.


• Open and distribute unit mail or faxes. 


• Type forms, records, schedules, memos, etc., as directed. 


• May be required to accept co-payments. 


• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. 


• Acts as "Super User" for scheduling, registration, and billing systems. 


• Provides assistance and training to others in these areas. 


• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Additional Job Details (if applicable)

Newborn Medicine

o    Mondays: MGH: 7:30 AM – 4:00PM
o    Tuesday – Friday: MGH or BWH (hours and location may vary)
•    Work Locations: Yawkey 6B (MGH) and 221 Longwood Avenue (BWH)

Remote Type

Onsite

Work Location

221 Longwood Avenue

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Location: Suffield, CT

Full Time

Job Description:

Office Manager/Administrator

We provide:
●Regular Work Hours
●Flexible Scheduling
●6 paid holidays *
●Paid vacations *
●TruBlue t-shirts, polos, and other company gear
●Strong Office Support
*after 6-month anniversary

TruBlue is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technician, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

We are searching for an experienced Office Manager/Administrator to help our growing company expand into the future. The candidate will be required to:
●Maintain communication with customers via our office phone system, texting, and emails.
●Schedule meetings with potential customers for our estimators.
●Schedule approved jobs according to staffing availability.
●Maintain inventory of all literature and marketing materials used by TruBlue.
●Relay any communications between clients, staff, and management.
●Track hours worked by employees per job.
●Track purchases made for each job.
●Assist the manager with sending out invoices when the projects are complete.
●Assist estimators with material location and pricing.
●Help maintain our social media accounts and email communication with our prospects.

What we value:
●FAMILY – Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
●INTEGRITY – Treating people with respect and looking for the same in return, everyone has a voice!
●TRUST – Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
●QUALITY – Taking pride in one’s work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!
The appropriate candidate for the position will have the skills and experience in the following areas:
●Excellent computer skills, including Excel, Word, and CRM platforms
●Excellent social media knowledge including Facebook, Nextdoor, etc.
●Strong work ethic and take pride in your work
●Expert in customer satisfaction – treat people with respect and expect it in return
●Ability to communicate with clients with diverse socioeconomic status and age differences.
●Ability to work with a diverse team of employees.
●Ability to set an efficient schedule for a growing number of crew members.
●Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.)
●Have a basic knowledge of business principles including profitability and efficiency.

Qualified candidates will need a driver's license and transportation, but will work a majority of the time remotely. Candidate must also be a legal citizen of the US, and speak fluent English.
We are actively interviewing for this position - If you have the skills we're looking for, apply today, and our hiring manager will follow up!

About Us
TruBlue is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

Location: Richmond United States

69,000-110,000 per year Salary Negotiable Based on Experience

Salary

Full Time

Competitive Benefits Package

Job Description:

We're seeking a Sales Representative to join our esteemed American Flow Control (AFC) Sales Division to play a pivotal role in shaping the success of our AFC Division products across the water, wastewater, and sewer markets. The primary responsibility of this role is to drive business growth and enhance market presence by generating new leads while effectively managing and expanding our existing client base. If you're a results-oriented professional with a passion for technical sales, join us as we build our nation's water infrastructure and deliver our most valuable resource.

Ideal Candidate:

• Strategic Problem Solver: Demonstrates skills in analytical thinking and strategic problem-solving.


• Effective Public Speaker: Possesses strong communication skills and enjoys public speaking.


• Engaging Professional: Outgoing, personable, and natural ability to build professional relationships during frequent travel (overnight travel required).


• Goal-Getter: Excels in developing and executing strategic plans to achieve goals for organizational success. Driven by self-motivation and an entrepreneurial mindset, always seeking opportunities for growth.


• Mechanically Inclined: Exhibits skills in troubleshooting, assembling, and understanding technical aspects.

Key Responsibilities:

• Account Management and Relationship Building: Establish and cultivate long-term, influential relationships with key decision-makers at municipalities, engineering firms, contractors, distributors, private utility companies, and water and sewer authorities.


• Market Advancement: Promote and sell AFC Division products to water and sewer markets in the assigned territory. Conduct promotional calls and specification development with water and sewer authorities and consulting engineering firms.


• Product Consultation: Provide expert consultation on specifications for hydrants, valves, and other products. Enhance personal sales skills through effective communication, negotiation, and presentation techniques.


• Customer Service: Respond promptly to customer inquiries, coordinate orders, expedite shipments, review and write customer specifications, provide literature, furnish quotes, and address pricing concerns.


• Travel and Territory Management: Travel within the assigned territory to build relationships and work collaboratively with distributors. Provide post-sale support for our products in the field.

Minimum Qualifications:

• Must possess a Bachelor's Degree from a four-year university or 3 years of municipal water works product experience


• Must be able and willing to live within the assigned territory


• Must be available to travel a minimum of 60% of the time. More travel may be required depending on sales territory


• Must exhibit the ability to learn and interpret specifications for projects involving our products.


• Must exhibit a working knowledge of word processing, spreadsheet, and presentation software such as Word, Excel, PowerPoint, etc..

Benefits:

• Remote work (with travel)


• Company Vehicle and Insurance


• Paid Vacation and Holidays


• Quarterly Profit Sharing Bonus Plan


• Medical, Dental and Supplemental Vision


• Generous 401k and Savings Plan (company match)


• Wellness Program


• Tuition Reimbursement


• Employee Assistance Program

About AMERICAN

Founded in Birmingham, Alabama in 1905, AMERICAN is a manufacturer of fire hydrants, valves, ductile iron and spiral-welded steel pipe for the waterworks industry, and high-frequency-welded steel pipe for the oil and natural gas industries. AMERICAN's diversified product line also includes fire pumps, structural casing and piling, castings for waterworks products and large machinery, and specialty rubber products. For more than a century, AMERICAN has been committed to doing things The Right Way by applying the Golden Rule in life and in business, always exceeding customer expectations, by empowering and supporting our team members, and by being a good neighbor in our communities.

Location: Tucson United States

Job Description:

Administrative Assistant, Study Abroad Posting Number req25879 Department Study Abroad Department Website Link https://international.arizona.edu/study-abroad Location Tucson Campus Address Tucson, AZ USA Position Highlights The Administrative Assistant provides high-level administrative and logistical support to the Study Abroad Office, with a focus on customer service, event and visa process coordination and administrative support. This role supports departmental initiatives by ensuring seamless scheduling, communication and execution of day-to-day operations and special projects.

This position will be in-person from 8-5 pm Monday through Friday for the academic year, with a remote summer schedule available.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

Administrative Duties Include:

• Assist in preparing agendas, documents, and communications.


• Process and track purchase requests, reimbursements, and supply orders.


• Sorting and distributing mail and deliveries.


• Coordinating the ordering and distribution of Study Abroad graduation sashes.


• Acting as notary public for study abroad team.


• Serve as a point of contact for routine facility or building maintenance issues.


• Submit FM service requests and follow up on completion for Study Abroad Office.


• Maintain office supplies, shared work areas, and resource inventory.


• Help ensure smooth day-to-day functioning of shared spaces and equipment.

Administrative Duties for Study Abroad Leadership Include:

• Scheduling meetings and preparing background information or meeting materials.


• Assisting with domestic and international travel including identifying flights or hotels and booking.


• Preparing p-card forms, travel reimbursements and other financial documents.


• Manage calendars, schedule meetings, and coordinate appointments for Study Abroad leadership.

Spain and Italy Visa Process Coordination Include:

• Updating and maintaining visa application guides and documents.


• Updating and scheduling regular visa related communications in Via TRM.


• Scheduling and hosting regular visa application workshops.


• Holding visa application appointments and drop-in hours for students.


• Creating and maintaining tracking records for students applying for visas.


• Collecting and reviewing visa applications.


• Requesting financial aid letters, drafting consulate letters and preparing documents for inclusion in visa applications.


• Coordinate shipping and receiving processes for visa applications, including creating FedEx labels, drafting consulate letters, and mailing and picking up packages.


• Recruiting and training volunteers to assist with visa processes.


• Fielding visa questions from students via email, phone and in-person.


• Traveling to Los Angeles to drop off and pick up visa applications (Generally once a semester/as needed).

Customer Service Duties Include:

• Serving as front office staff for Study Abroad, which includes greeting, welcoming and directing students and other visitors.


• Answering main phone line for Study Abroad, and taking messages, screening or forwarding phone calls.


• Maintaining the study abroad office email inbox, which includes checking regularly, responding to or forwarding emails.


• Investigating, evaluating and resolving administrative issues involving the front desk.


• Providing detailed assistance and information to students, faculty, staff and parents regarding Study Abroad programs, services and policies.


• Providing excellent customer service to students, parents, campus colleagues and international partners.


• Acting as back-up for front desk coverage when student workers are not available.

Event & Program Coordination Include:

• Provide logistical support for department-led events (e.g., study abroad fairs, international visitors, staff events, orientations).


• Assist with venue bookings, catering orders, setup/tear-down, and day-of coordination.


• Support the planning and communication of events through checklists, timelines, and tracking tools.


• Create and maintain post-event documentation and feedback reports.

Supervising Student Workers Include:

• Hiring, training and evaluating student workers.


• Managing student schedules, time reporting, and basic supervision.


• Assigning tasks or projects to students and tracking progress.

Knowledge, Skills & Abilities:

• Knowledge of office procedures.


• Ability to accurately prepare and maintain records.


• Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and taking accurate notes.


• Ability to communicate effectively in both oral and written form.


• Ability to handle difficult and stressful situations with professional composure.


• Skill at maintaining careful attention to detail.


• Skill in managing one's own time and the time of others.


• Ability to provide exceptional customer service.


• Skill at identifying and implementing efficiencies in workflows.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• High school diploma or high school diploma equivalency and a minimum of 3 years of relevant experience required.

Preferred Qualifications FLSA Non-Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category Organizational Administration Benefits Eligible Yes - Full Benefits Rate of Pay $18.15 - $22.69 Compensation Type hourly rate Grade 4 Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Career Stream and Level OC2 Job Family Administrative Support Job Function Organizational Administration Type of criminal background check required: Name-based criminal background check (non-security sensitive) Number of Vacancies 1 Target Hire Date 6/1/2026 Expected End Date Contact Information for Candidates Lindsay Downs | lmdowns@arizona.edu Open Date 5/5/2026 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

Location: Plano United States

Job Description:

Software Support Plano, Texas
Salary: USD 14.00 - 22.00 Hourly

Description

The Software Support Representative will provide software support for Tyler clients in the use, functionality, and understanding of our products. The Software Support Representative ensures the timely resolution of easy-to-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team-coordinated testing, and other available tools for resolving issues. 

This is a hybrid role. Mondays and Fridays may be remote; Tuesdays, Wednesdays, and Thursdays are required in the office.

Responsibilities

• The Software Support Representative must be able to:


• Communicate professionally, clearly, and appropriately with clients and coworkers.


• Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients.


• Solve problems effectively in an ever-evolving environment.


• Demonstrate proficient knowledge of support processes, problem management tools and procedures.


• Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients’ confidence in the organization.


• Maintain composure under pressure.


• Resolve issues of easy-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications.


• Work effectively both independently and in a team-oriented environment.


• Assist other team members.


• Provide limited hardware and operating system support.


• Effectively utilize available resources.


• Accurately record all details and progress in incident tracking system(s).


• Provides inbound phone, chat or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.


• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.


• Work with clients on analysis, diagnostics, and resolution of issues.


• Must be on the phone and available to help clients from start time through end time.


• Manage multiple customer issues in a fast-paced organization and prioritize effectively.


• Continually develop product expertise by reviewing new functionality, testing product issues, and utilizing internal resources.


• Utilize system tools to assist clients and resolve issues.


• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).


• May submit client issues to the development team for resolution as needed.


• Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.


• May provide training to client end-users (typically via webinar).


• Creates or enhances documentation throughout the support process.


• Contributes to the company knowledge library and/or the Tyler Community.


• May participate in User Group meetings and activities.


• Commits to expanding technological skills and knowledge of the Tyler products.


• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.


• Performs other duties as assigned.

Qualifications

• Associate degree or equivalent experience required; Bachelor’s degree preferred.


• One year of work experience in a customer service/technical support environment is required.


• Exceptional customer service aptitude required.


• Experience working in a high-volume call center is preferred.


• Ability to work in a team environment to collaborate on resolving issues.


• Excellent interpersonal skills.


• Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.


• Strong organizational skills.


• Effective analytical ability, particularly in a technical environment.


• Excellent written and verbal communication skills.


• Basic knowledge and understanding of database structures, including fields, tables, views, database objects, etc.


• Familiarity with legal terms and principles is desired.


• Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers, and operating systems.


• Knowledge and understanding of software development tools is a plus.

Location:

• Monterey Park, CA, US


• Pay: $111,600 – $167,400

Join the Clean Energy Revolution

Become a District Planning Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll support the regulatory requirements of Southern California Edison’s electrical distribution system by developing and designing plans, identifying necessary resources, providing cost estimates and options for the construction of distribution facilities. Also, you will interact with a diverse customer base on meeting electrical design needs and be responsible for providing successful outcomes for the customer and SCE on assigned or requested projects. 

As a District Planning Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Conducts long-term grid import planning analyses and transmission interconnection assessments and projects. Manages various large design projects from inception to construction completion with follow- through on policies, procedures, rules, rates, completion dates, and ensuring compliance of electrical designs.


• Supports the company’s electrical distribution system by developing and designing plans, identifying necessary resources and providing cost estimates and options for the construction of distribution facilities.


• Makes decisions that have a direct impact on project, course, timing, scope, and budget.


• Performs field inspections to gather data relevant to the planning and development review process and to verify that planning development projects comply with approved plans.


• Assesses the capabilities of the regional distribution system and its compliance with the planning criteria.


• Conducts power flow studies, builds power flow models, and prepares economic analyses to develop short- and long-term distribution system plans.


• Ensures the distribution system performance meets reliability targets and that outages are analyzed for cause, trends and duration.


• Coordinates activities with other internal personnel and/or organizations to ensure compliance and appropriate follow-through of policies, procedures, rules, rates, and completion dates applicable to his/her assigned projects.


• Stays up to date of current industry practices, standards and customer needs. Interacts with a diverse customer base on meeting electrical design needs and is responsible for providing successful outcomes for the customer and SCE on assigned or requested projects.


• Provides training and support, assessing and managing the workload when necessary.


• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Three or more years of experience in Electrical Utility Distribution/Transmission/Telecommunication Design, Distribution/Transmission/Telecommunication Line Construction, or Engineering discipline.


• Possess a valid Class C Driver’s License.

Preferred Qualifications

• Proven ability to apply engineering principles, construction standards, and industry practices.


• Experience determining scope of work, method of service, and OH/UG construction methods.


• Proficiency with wind/pole loading applications, drafting systems, GIS, or related design systems (e.g., SPIDA Calc, Autodesk AUD, cGIS, SAP, or equivalents).


• Experience preparing work orders, construction plans, or project packages.


• Ability to manage multiple technical or customer projects under shifting priorities.


• Ability to collaborate effectively across teams (clients, peers, management, agencies).


• Strong written and verbal communication skills.


• Leadership or mentorship experience.


• Proficiency using Microsoft Office (Word, Excel, Outlook).


• Experience managing customer or stakeholder interactions in a technical, construction, or utility environment, including providing clear information, addressing inquiries, and coordinating solutions. 


• Experience in project management.


• Experience in training, mentorship, or performing as a team lead.


• Experience in customer service resolution.

Additional Information 

• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.


• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!


• The primary work location for this position is the Montebello Service Center.  However, the successful candidate may also be asked to work for an extended amount of time at alternate work location.


• Position will require up to 20% traveling and being out in the field throughout the SCE service territory. 


• This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.


• Relocation does not apply to this position.


• This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: (EEI TECH (Test #5107)).  Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position. 


• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


• As of July 1, 2025, this position falls within the representation of ESC Local 20. As the company and the union work towards a collective bargaining agreement, please note that the conditions of employment listed on this job posting may be impacted depending on the results of bargaining.

About Southern California Edison

The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

(Hybrid/Tempe, AZ)

Location: Tempe United States

Job Description:

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

General Purpose Summary:

The Field Inventory Coordinator is responsible for being the primary contact for assigned territories and districts. The FIC is responsible for Consignment and Trunk Stock Physicals and will schedule the physical, receive the completed scan, and resolve all outstanding variances, among other responsibilities. The FIC will report to the Field Inventory Lead.

Essential Job Functions:

• Coordinate, assist, and review assigned physical inventories with sales force to ensure accurate field inventory levels.

  
  



• Collect, review, and file all pertinent documentation needed to complete the physical inventory process.

  
  



• Perform various transactions to adjust inventory levels, bill out sales orders, and facilitate replacement units.

  
  



• Interface directly with sales force to maintain accurate field inventory position.

  
  



• Work cross functionally with other departments to assist in meeting division's field inventory goals, including Customer Service and Contracts.

  
  



• Assist the sales team with troubleshooting field inventory technology.

  
  



• Data entry for field inventory returns and physicals.

  
  



• Complete other projects/responsibilities as assigned.

  
  

Customer and Key Contacts:

• FIC will work directly with Territory Sales Managers and Regional Sales Managers on a daily basis.

Basic Skills/Competencies Required:

• Excellent communication skills, both written and oral.

  
  



• Self-starter, motivated, enjoys a challenge.

  
  



• Must be detail oriented with good organizational skills

  
  



• Intermediate knowledge of spreadsheet, word processing, and database software, with a Windows based environment.

  
  



• Quick to learn new Mobile Applications as using / understanding / navigating our custom built Field Inventory tool will be integral to your success

  
  

Education Required:

• High School diploma required.

  
  



• Associate degree or equivalent preferred.

  
  

Experience Required:

• 2+ years of business operations or business process experience required.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment:

• BDPI is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.

  
  



• While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment.

  
  



• This is a HYBRID role, where the candidate will have the opportunity to work four days in the office, and one day per week from home, contingent upon comprehension of daily job duties, and successful competition of training period, as determined by Field Inventory Management

  
  

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA AZ - Tempe BPV Building 1

Additional Locations

Work Shift

Job Description:

Job Title: Manager, Marketing Data Strategy & Activation

Location: Nashville Gulch / Remote

Company: Asurion

Overview

Asurion is seeking a Manager-level individual contributor to lead Marketing Data Strategy and Activation across our portfolio of protection programs. This role sits within the Marketing organization and is responsible for ensuring data is effectively leveraged to power customer engagement, personalization, and campaign performance.

You will translate lifecycle marketing strategies into actionable audience, measurement, and optimization plans. Working closely with Lifecycle Marketing, Platform, and Data partners, you will lead hands-on campaign execution and optimization for lifecycle marketing programs and improve how data informs campaign decisions.

This role is ideal for someone who combines strong marketing acumen with technical fluency and thrives in turning data into customer impact.

Key Responsibilities

Marketing Data Strategy & Activation

• Own the end-to-end enablement of data for marketing use cases, including audience creation, segmentation, and personalization


• Translate marketing strategies (lifecycle, acquisition, retention) into data requirements that power execution


• Ensure reliable and scalable data flows into marketing platforms (CRM, CDP, email, SMS) to support campaign activation


• Partner closely with marketing teams to optimize targeting, timing, and messaging through data


• Continuously improve how customer data is used to drive engagement and conversion


• Ensure data quality and governance for marketing use cases

Marketing Performance & Insights

• Deliver actionable insights that inform campaign strategy, customer segmentation, and business growth


• Develop recurring reporting and performance readouts that help marketers assess results and make faster decisions


• Analyze customer behavior and campaign outcomes to identify opportunities for optimization


• Support test-and-learn frameworks (A/B testing, segmentation strategies, etc.)


• Translate data into clear recommendations that influence marketing decisions

Cross-Functional Partnership

• Serve as the data lead to the marketing team, representing marketing needs to data engineering and platform teams


• Drive alignment on priorities, ensuring marketing use cases are supported in enterprise data roadmaps and platform evolutions


• Communicate insights and data concepts in a way that is actionable for marketing stakeholders


• Advocate for scalable, marketing-focused data solutions


• Operate autonomously while staying aligned with marketing objectives

Qualifications

Required

• 5+ years of experience in marketing analytics, campaign analytics, or data-driven marketing roles


• Experience supporting email, SMS, push, or omnichannel lifecycle communication programs


• Strong proficiency in SQL and working with customer, campaign, and behavioral datasets


• Experience developing dashboards in Power BI or similar BI tools


• Experience partnering with marketers to improve targeting, measurement, and campaign performance


• Ability to translate marketing strategies into data-driven solutions


• Strong understanding of customer data, campaign measurement, and marketing KPIs


• Ability to clearly communicate findings to technical and business stakeholders


• Ability to work cross-functionally and influence decisions without direct authority

Preferred

• Experience with CRM/CDP platforms and marketing activation tools


• Familiarity with customer lifecycle marketing and personalization strategies


• Experience partnering with Data Engineering to support marketing use cases


• Experience in Google Analytics 4 (GA4) and other web analytics tools


• Exposure to experimentation frameworks and test design

What Success Looks Like

• Marketing campaigns are more targeted, personalized, and effective


• Marketers can easily access and activate the data they need


• Customer insights directly inform marketing strategy and execution


• Campaign performance improves through data-driven optimization


• Marketing views you as a critical enabler of growth and engagement

Why Join Asurion?

At Asurion, you'll have the opportunity to directly impact how we engage with millions of customers. You'll work in a fast-paced, collaborative environment where your ability to unlock data and drive insights will shape meaningful business outcomes.

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Location: Reston United States

Job Description:

We are looking for compassionate customer service professionals who want to help others. English and bilingual English/Spanish positions are available.

At ICF, our work is driven by a commitment to solving meaningful challenges and supporting the people and communities we serve. We are seeking self-motivated, professional, and empathetic individuals to join our team of Customer Advocates in a remote role.

This position is well suited for individuals interested in customer service, entry-level social work, human services, advocacy, or related fields, particularly those seeking hands-on experience supporting vulnerable populations. Customer Advocates provide support to older Americans who may be victims of financial fraud and help connect callers with information, guidance, and next steps based on approved program resources.

The ideal candidate is respectful, courteous, eager to learn, comfortable working in a structured environment, and committed to providing high-quality support to callers. Technical and program-specific training will be provided.

Candidates must be available to work assigned shifts during the program's operating hours of 10:00 a.m. to 6:00 p.m. ET.

Key Responsibilities Include:

• Respond to customer inquiries and requests for information using approved reference guides, policies, and procedures.


• Provide professional, empathetic support to callers and accurately document customer interactions.


• Actively listen to customers, identify their needs, and take initiative to help determine appropriate next steps.


• Complete follow-up commitments, including scheduled call backs, in a timely manner.


• Identify and help resolve customer issues professionally, collaborating with team members and cross-functional partners as appropriate.


• Perform assigned duties with minimal day-to-day supervision while contributing to a team-oriented, problem-solving environment.


• Follow all company and program policies, procedures, and guidelines.


• Maintain confidentiality of company, program, and customer information.


• Ability to work assigned shifts during program operating hours of 10:00 a.m. to 6:00 p.m. ET.


• Ability to maintain confidentiality and handle sensitive customer information appropriately.


• No financial or other potential conflicts of interest that would impair the ability to provide fair and unbiased assistance to callers.


• Strong oral and written communication skills.


• Professional interpersonal skills, including courtesy, empathy, respect, and a cooperative attitude.


• Ability to work with minimal day-to-day direction in a remote environment.


• Ability to use a computer, navigate multiple systems, and document information accurately.


• Ability to follow approved policies, procedures, scripts, reference guides, and program guidance.

Required Qualifications

• High school diploma or equivalent.


• Ability to successfully pass required criminal background checks.

Preferred Qualifications

• Bilingual English/Spanish communication skills.


• Previous customer service experience, preferably in a call center, contact center, social services, human services, advocacy, or similar environment.


• College coursework or a degree in Social Work, Psychology, Human Services, Sociology, Counseling, Criminal Justice, Gerontology, or a related field.


• Experience supporting older adults, vulnerable populations, victims of fraud, or individuals in crisis or stressful situations.


• Demonstrated interest in social work, human services, advocacy, public service, or related career paths.


• Experience working remotely in a structured, production-based environment. Strong problem-solving skills and comfort collaborating with team members to resolve customer needs.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$31,422.00 - $53,417.00

Nationwide Remote Office (US99)

- West Coast Region

Location: Las Vegas United States

Job Description:

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter. Our team ensures that the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty.

Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer's strategic priorities. CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships.

We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions as a strategic, long-term partner.

Job Description

The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions' hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy.

As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios.

Responsibilities/Exceptations:

• Reducing Time to First Value for new deployments.

  
  



• Moving customers through increasingly advanced usage tiers.

  
  



• Identifying risks to adoption and retention early and driving mitigation plans.

  
  



• Surfacing expansion and cross-sell opportunities based on usage and outcomes.

  
  

Customer Engagement & Adoption:

• Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio.

  
  



• Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs.

  
  



• Ensure customers and key work partners clearly understand the "why behind the buy" and that configurations align to their operational goals and workflows.

  
  



• Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows.

  
  

Workflow Maturity & Value Realization:

• Apply a "Good-Better-Best" framework to guide customers from basic use to advanced, integrated workflows.

  
  



• Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices.

  
  



• Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness).

  
  



• Document and communicate customer success stories, including measurable impacts and operational improvements.

  
  

Health Monitoring & Risk Management:

• Monitor account health via adoption, license activation, utilization, and customer feedback data.

  
  



• Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams.

  
  



• Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution.

  
  

Cross-Functional Collaboration:

• Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.

  
  



• Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends.

  
  



• Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments.

  
  

Preferred Skills:

• Public Safety / Government Technology Experience: Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments.

  
  



• Customer Success & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction).

  
  



• Data & Tools Fluency: Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends.

  
  



• Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps.

  
  



• Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers.

  
  

Travel Requirements:

• Up to 30-40% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration.

Target Base Salary Range: $100,000 - $110,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, Bachelor's Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience.

  
  



• 3+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role, and experience working with SaaS, cloud, or mission-critical technology products.

  
  

#LI-JM3

#LI-REMOTE

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

  
  



• Medical, Dental, Vision benefits

  
  



• 401K with Company Match

  
  



• 10 Paid Holidays

  
  



• Generous Paid Time Off Packages

  
  



• Employee Stock Purchase Plan

  
  



• Paid Parental & Family Leave

  
  



• and more!

  
  

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

(Patient Assistance and Support)

Location: Nationwide United States

Job Description:

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Together, we can get life-changing therapies to patients who need them-faster.

Location - Fully remote, open to candidates in various time zones across the country (with expectation that individual can work within our standard business hours, 8:00am Central - 5:00pm Central)

Responsibilities

• First point of contact on inbound calls and determines needs and handles accordingly


• Creates and completes accurate applications for enrollment with a sense of urgency


• Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database


• Conducts outbound correspondence when necessary to help support the needs of the patient and/or program


• Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing


• Working alongside teammates to best support the needs of the patient population o Will transfer caller to appropriate team member (when applicable)


• Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance


• Update internal treatment plan statuses and external pharmacy treatment statuses


• Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry


• Self-audit intake activities to ensure accuracy and efficiency for the program


• Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information


• Notify patients, physicians, practitioners, and or clinics of any financial responsibility of services provided as applicable


• Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance


• Follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted


• Track any payer/plan issues and report any changes, updates, or trends to management


• Search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation


• Handle all escalations based upon region and ensure proper communication of the resolution within required timeframe agreed upon by the client


• Serve as a liaison between client sales force and applicable party


• Mediate situations in which parties disagree and facilitate a positive outcome


• Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties


• Responsible for reporting any payer issues by region with the appropriate team


• Log and maintain a reconciliation report for all Field requests to send to client at their designated preferred date range


• Support team with call overflow and intake when needed


• As needed conduct research associated with issues regarding the payer, physician's office, and pharmacy to resolve issues swiftly

Qualifications

• Ideally targeting individuals with a background in healthcare (such as medical assistant, working in medical claims/billing, pharmacy technician, clinician in a doctor's office, etc) or with insurance verification - highly preferred


• Ideally targeting individuals with a high level of attention to detail, eagerness to learn, willingness to collaborate and communicate effectively


• Ability to work in an environment that involves a high volume of varying tasks (must be willing to be flexible and wear a lot of different hats, without getting overwhelmed), required


• Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers' policies and guidelines for coverage, preferred


• Knowledge of DME, MAC practices, preferred


• Prior understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred


• Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook, and preferred Excel capabilities


• Bilingual, preferred

What is expected of you and others at this level

• Investigate and resolve patient/physician inquiries and concerns in a timely manner


• Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate


• Must be able to manage multiple concurrent assignments.


• Must communicate clearly and effectively in both a written and verbal format


• Proactive follow-up with various contacts to ensure patient access to therapy


• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments


• In-depth knowledge in technical or specialty area


• Applies advanced skills to resolve complex problems independently


• May modify process to resolve situations


• Works independently within established procedures; may receive general guidance on new assignments


• May provide general guidance or technical assistance to less experienced team members


• Adaptable and Flexible


• Self-Motivated and Dependable


• Problem Solving


• Strong customer support skills and professional experience working with medical providers


• Team Spirited


• Punctual and Efficient


• Great work attitude

Anticipated hourly range: $21.50 per hour - $27.70 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage


• Paid time off plan


• Health savings account (HSA)


• 401k savings plan


• Access to wages before pay day with myFlexPay


• Flexible spending accounts (FSAs)


• Short- and long-term disability coverage


• Work-Life resources


• Paid parental leave


• Healthy lifestyle programs

Application window anticipated to close: 7/4/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Location: Chicago United States

Job Description:

Job#: 3033363

Job Description:

Helpdesk Support (Level 1) - Windows 11 Refresh Project

Location: Remote (Must be able to work EST hours)

Duration: 1+ Year Contract

Pay Rate: $21/hr

Position Overview

We are seeking friendly, detail-oriented Level 1 Helpdesk Support Associates to assist with a large-scale Windows 11 laptop refresh initiative. This role is critical in ensuring a seamless transition for end users moving from Windows 10 to Windows 11.

The ideal candidate will provide excellent customer service while guiding users through the upgrade process, troubleshooting basic issues, and maintaining accurate documentation.

Key Responsibilities

• Proactively contact end users to coordinate their laptop refresh and provide clear upgrade instructions


• Deliver support via phone, email, or ticketing systems with professionalism and empathy


• Assist with basic troubleshooting for Windows 10, Windows 11, and OneDrive (file backup and migration)


• Accurately document all user interactions and updates in tracking systems


• Follow established scripts and processes while adapting to individual user needs


• Escalate more complex technical issues to Tier 2 support as needed


• Collaborate with team members and leadership to meet daily/weekly deployment goals


• Ensure a positive user experience through strong communication and follow-through

Required Qualifications

• 1+ year of experience in helpdesk, IT support, or customer service environments

  
  



• Strong communication and interpersonal skills

  
  



• Basic knowledge of:

  
  



• Windows 10

  
  



• Windows 11

  
  



• OneDrive

  
  



• Ability to follow structured processes and scripts while remaining flexible

  
  



• Comfortable working in a fast-paced, high-volume environment

  
  



• Reliable, punctual, and team-oriented

  
  

Preferred Qualifications

• Experience supporting IT refresh, migration, or deployment projects


• Familiarity with ticketing systems such as ServiceNow or Zendesk

Why Join This Opportunity?

• Fully remote role (EST schedule)


• Long-term contract stability (1+ year)


• Opportunity to support a large-scale enterprise IT initiative


• Gain hands-on experience with Windows 11 deployments

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

Contract

Remote:

Yes

Location:

Chicago, IL, US

Job Type:

Date Posted:

May 6, 2026

Pay Range:

$21 - $21 per hour

Similar Jobs

• Helpdesk


• Tier 1 Reliability Center Support Engineer


• H-TAP VIP Tier 1 Desktop Support


• Tier II Desktop Support


• Helpdesk Specialist

AI & GCP Agentic Stack

Location: York United States

Job Description:

Job Title:

Principal Architect: AI & GCP Agentic Stack

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Location: Remote in USA

Job Summary:

As the Principal Architect for the AI & Agentic Stack, you are a high-impact consultative leader and trusted advisor responsible for the architectural integrity of our enterprise AI solutions. Your mission is to translate vision and complex business requirements into detailed technical blueprints for model selection, API & data orchestration, and agentic logic. You act as a key bridge between sales and delivery, working closely with customers and Google channel partners to design scalable, governed, and high-performing systems leveraging Gemini Enterprise and Vertex AI.

Responsibilities

• Consultative Solutioning & Sales Support: Partner with sales to lead technical discovery, perform value-engineering, and design tailored AI architectures that solve specific client business challenges in high-stakes pursuits.

  
  



• Technical Blueprinting & Delivery Oversight: Design end-to-end architectures for complex AI systems (RAG, multi-agent systems) and provide technical governance during implementation to ensure delivery aligns with original architectural intent.

  
  



• Customer & Channel Technical Liaison: Act as a subject matter expert for clients and Google's technical field teams, coordinating joint-innovation pursuits and ensuring alignment with the latest Gemini and Vertex AI roadmaps.

  
  



• Gemini Enterprise & Agentic Design: Lead the configuration of the Gemini Enterprise platform and architect agentic systems with advanced prompt engineering, iterative behavioral tuning, and robust human-in-the-loop oversight.

  
  



• Prompt Engineering & System Tuning: Develop and optimize advanced prompt strategies for the Gemini ecosystem, balancing autonomy and specific behavioral goals through iterative tuning and system instructions.

  
  



• MLOps & Data Governance: Define standards for MLOps and data orchestration, ensuring AI models are securely integrated with corporate data estates and comply with GCP best practices.

  
  



• Technical Quality Control: Perform deep-dive architectural reviews of AI projects to ensure adherence to Google Cloud best practices.

  
  

Required Qualifications:

• 12+ years in technical architecture with a focus on AI, Data, Integration, and consultative leadership

  
  



• Expert-level knowledge of Gemini Enterprise (formerly Agent space), Vertex AI, and Big Query ML

  
  



• Proven experience in customer-facing roles, with the ability to influence CXO stakeholders and lead technical solutioning for AI-driven business transformations

  
  



• Proven experience in Prompt Design & Engineering (ideally with Gemini) and tuning LLM-based systems for specific behaviors and safety constraints

  
  



• Deep understanding of Python-based AI orchestration (Lang Graph, ADK, etc.)

  
  

Desired Qualifications:

• Google Professional Machine Learning Engineer certification.

  
  



• Experience with high-performance computing (HPU/TPU) and specialized AI hardware on GCP

  
  

The base salary for this position is $155,000 - $220,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 05/13/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf

  
  



• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf

  
  

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

#WAH

#LI-Remote

#Concentrix

Location:

USA, TN, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English


• Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

- Wilmington, North Carolina

Location: Leland United States

Job Description:

Become a part of our caring community

The Medical Records Retrieval Specialist conducts quality assurance audits of medical records and ICD‑9/10 diagnosis codes submitted to the Centers for Medicare and Medicaid Services (CMS) and other government agencies. This is a remote role with field‑based responsibility, requiring travel to provider offices to retrieve, review, and validate medical records on‑site in or around the Wilmington area.

The Medical Records Retrieval Specialist performs moderately complex administrative and operational tasks in a remote and field‑based, structured environment, with a focus on accuracy, compliance, and efficiency.

Use your skills to make an impact

Scheduled Hours:

• The normal business hours for this position are Monday - Friday from 8:00 am - 5:00 pm EST.


• Occasional schedule flexibility may be required to support business needs.

What You'll Do:

• Collect medical records and conduct research to ensure accuracy of member information and obtain provider signatures.


• Upload verified documents to Cotiviti centralized repository.


• Follow state and federal regulations as well as internal policies and guidelines while retrieving medical records.


• Interpret and apply departmental procedures to complete assignments with accuracy and efficiency.


• Use a laptop computer and a portable scanner and encrypted flash drive to retrieve medical records which will be uploaded into a database.


• Conduct a high volume of calls to physician offices by phone and email to efficiently meet all deadlines.


• Maintain strict confidentiality and safeguard protected health information (PHI) in compliance with HIPAA guidelines.


• Independently manage workload within defined service level expectations.

Travel Requirements:

• Reside within Wilmington, NC or surrounding areas; specifically, Leland, Hampsted, Ogden, Carolina Beach, Wrightsville Beach, Southport, and Shallotte.


• Ability to travel and occasionally stay overnight up to 50% of the time at peak season, as needed.


• Must have reliable transportation.

Required Qualifications

• 1 or more years of customer service experience.


• 1 or more years with medical records.


• Use Microsoft Teams and Outlook daily to coordinate meetings, manage calendars, and support internal communication.


• Experience handling a high volume of tasks and follow up and maintaining a high standard of professional conduct.


• Experience articulating information to internal peers and external partners.


• Knowledge or experience in health care environment/managed care (provider office, billing, coding, release of information, etc.)


• This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Preferred Qualifications

• Bachelor's degree in a related field.


• Knowledge or experience in health care environment/managed care.


• Knowledge of ICD-9/10 codes.


• Knowledge of medical terminology.


• Experience and comfort with EMR systems.

Additional Information

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested


• Satellite, cellular and microwave connection can be used only if approved by leadership


• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.


• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.


• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

• If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.


• If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Location: Norwood United States

Job Description:

HYBRID IN MA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for ensuring that imaging/radiology patients are accurately scheduled for their tests and registered into the practice management system. The scheduling responsibilities include conducting patient safety assessments, determining appropriate appointment length, and providing patient testing instructions. delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals.

Schedule: FT, 40 hours. Monday - Friday, 9am - 5:30pm

Location: Training is 100% onsite for approximately the first 60 days. Once training is completed, will have options to work a hybrid schedule or fully remote (if hybrid, schedule will be confirmed by manager).

When working / training onsite, will either be at 1177 Boston Providence Hwy Norwood, MA or 420 Libbey Parkway Weymouth, MA

If you reside near Norwood, MA, you'll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities:

• Answers multi-queue phone lines to schedule and confirm patient appointments


• Schedules imaging appointments, determines appropriate appointment length, and reviews necessary pre-test preparation with patient


• Interviews patients or representatives using communication skills effectively and professionally to complete MRI and CT safety assessments. Identifies cases for high-risk clinical review


• Reviews lab results prior to CT imaging exams and places lab orders when not yet available, informing patients of such requirements prior to their visits


• Informs patients of copayment and remaining deductible amounts prior to their appointments


• Demonstrates a high level of competency when handling difficult phone calls and dealing with complex issues


• Manages referral work queue (WQ) lists and outreaches patients to schedule imaging studies by utilizing standard department authorization and outreach protocols/guidelines


• Completes all WQ outreach protocols, ensuring that proper referral statuses are utilized and that referrals are closed out properly upon completion of outreaches in order to maintain WQs clean and up-to-date


• Remains current on participating insurer requirements and procedures. Explains insurance issues to patients and help them understand the referral networks. Maintains knowledge of reference base for referral authorizations


• Reviews referral information from clinicians for pertinent information regarding imaging/radiology tests and procedures


• Verifies that insurance information is accurate and up-to-date and contacts central registration to update insurance information as necessary


• Conducts thorough chart research to eliminate duplicate referral requests and maintain imaging WQ up-to-date


• Keeps patient and provider informed of status of all referrals (approved, pending or denied)


• Manages imaging orders received from Non-Atrius Providers by entering orders into the Atrius EPIC system and ensuring that all necessary prior authorization information is present. Follows up with referring to the provider's office to obtain missing information when necessary


• Researches questions/concerns from patients regarding bills and determines if issue is related to the referral process. Assists in resolving billing and denied referral matters as they relate to the referral process. Refers patients to appropriate staff (e.g., patient account representatives) for billing issues related to insurance benefits and services covered under the benefits plan


• Acts as a resource on referral related issues


• Trains and orients new staff as needed. May also be involved in interviewing and onboarding of new staff


• Demonstrates proficiency with RIS, EPIC and CADENCE


• Performs functions of a Radiology Aide I


• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information


• Works in a normal office environment with frequent interruptions


• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays


• Medical Plan options along with participation in a Health Spending Account or a Health Saving account


• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage


• 401(k) Savings Plan, Employee Stock Purchase Plan


• Education Reimbursement


• Employee Discounts


• Employee Assistance Program


• Employee Referral Bonus Program


• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED


• 1+ years of customer service or healthcare experience


• Intermediate level of proficiency with Microsoft Office products, etc.

Preferred Qualifications:

• Prior experience in a medical/clinical setting


• Previous experience in a job requiring the ability to multi-task and prioritize activities


• Previous call center experience

Soft Skills:

• Familiarity with medical terminology


• Strong interpersonal, customer service, time management, computer and organizational skills


• Familiarity with EPIC or aptitude to master


• Works in a busy medical/clinical office environment with constant contact with patients and clinicians and frequent interruptions


• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #YELLOW

Job Description:

Responsibilities for this Position

Location: Any Location / Remote

Full Part/Time: Full time

Job Req: RQ219517

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Software Engineering

Job Qualifications:

Skills:

Agile Methodology, Communication, IT Environment, Vue.js, Written Communication

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are seeking a Junior UI Developer to join our fully remote Agile team. You will play a pivotal role in stabilizing the legacy applications by delivering high-caliber UI/UX enhancements that redefine the digital experience for our customers at the EPA.

You work directly with our government customers and with other GDIT developers to create advanced software tools tailored to scientific applications. You'll apply new approaches, principles, methods, techniques and tools compatible with the research environment within EPA. You'll be a creative problem-solver, understand IT solutions from a users' perspective and contribute to strategies for a modern integrated IT environment.

MAJOR RESPONSIBILITIES

• QA testing via test cases


• Nuxt3 development, and coding primarily to support senior level staff and EPA Federal teams


• Create documentation for projects, bug fixes, etc., received from clients


• Communicate effectively to support customers and senior level developers to design, plan, and refine large scale projects


• Experience with Vue.js/Nuxt


• Work in Agile/Scrum environments that include standups, JIRA boards, 2 weeks sprints, etc.

QUALIFICATIONS:

Required Skills/All Required Technologies:

• 1-3 years of related professional IT experience

Technology Stack Requirements:

• Front-End Technology Stack


• Vue.js


• Nuxt


• React


• Next

Required Soft Skills/Organizational Skills Qualifications:

• Ability to prioritize and complete a wide variety of tasking workloads with critical deadlines.


• Excellent critical thinking and problem-solving skills.


• Superior oral and written communications skills, and a demonstrated ability to maintain a patient and professional demeanor, with a can-do attitude.


• Ability to communicate technical concepts clearly and professionally to both technical and non-technical parties (who may be key stakeholders).


• Ability to manage equipment and services in remote locations.


• Ability to work effectively in a remote team environment.


• Workability to perform well under pressure.


• Strong customer service orientation.


• Ability to maintain an organized workflow, with a high degree of attention to detail.

Beneficial:

• Experience working on Federal Sector Contracts


• Professional Certification(s)


• Familiarity with DevOps, ITIL Agile processes

REQUIREMENTS:

• Security clearance level: must be able to obtain EPA Public Trust Level 4


• US citizenship required

The likely salary range for this position is $69,700 - $94,300. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

• Location: Bogotá

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Order Management Customer Call Support Senior Analyst within our Order Management Customer Call Support team.

The role of the Order Management Customer Call Support Senior Analyst is to support the accurate, efficient and compliant customer order processing as well as managing requests from customers. This role requires a detailed understanding of Order to Cash activities passionated by customer satisfaction and problem resolution.

• Responsible for customer orders administration to achieve the agreed upon service level required for order cycle time, % perfect orders, etc. By analyzing , resolving the issues in case of block using established procedures with the appropriate justification engaging with other related functions according to target lead time you will directly contribute to deliver a positive customer experience.


• As a Senior Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology, improve the quality of process, and limit the number of exceptions.


• Registers the cases in systems and classifies them according to the classification matrix. Performs a first analysis to analyze and resolve within fixed service level target time.


• Coordinates with other neighboring functions (e.g. Supply Chain, Commercial, Quality) to close the case by gathering information and investigating. The objective is to reach the highest first call resolution rate and provide a positive customer experience framed by a target lead time determined by priorities.

KEY ACCOUNTABILITIES:

Responsible for Customer order administration

• Monitor order validation by exception to ensure they are accurate and can be processed to the next stage of the process.


• The objective is to solve any type of issues; checks can be related to order incompletion or block in the system according to the business rules (products, customer segments).


• When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g. Distribution)


• Monitor orders blocked and performs modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.) identify the reason associated and document the changes done


• Liaise with local responsible to ensure the proper execution of stock allocation that has been previously set-up into the system. Ensure the right coordination to manage the exceptions, reschedule backorders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock).


• Ensure the deliveries and invoicing processes according to the expected lead times, and provide the necessary documentation for shipments


• Contribute to continuous improvement of order processing as required by Manager, Global Process Lead.


• -"In the event that the employee receives notice related to quality complaint for Sanofi portfolio products (including medical devices), he/she shall report it to the Quality Department in accordance with the HUB procedure (DTP), within 1(one) business day from receipt."

About you

• Experience: At least 3 or 4 years' experience in with knowledge of order processing and customer service or similar (essential) preferably in Pharma


• Soft and technical skills: Good business acumen (advantageous)


• Overall Order to cash knowledge including link with customer inventory management (essential)


• Strong problem solving, deductive (advantageous)


• Hands-on experience of SAP (essential) in S4 Hana preferably


• Extended practices of SD SAP module with different functionalities


• Strong understanding of customer inventory management


• Knowledge of Microsoft Office and expertise of MS Excel (essential)


• Ability to interact with internal stakeholders in issue resolution (essential)


• Detail-minded, clear thinker, quick learner


• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential)


• Good communication skills (advantageous)


• Education: Bachelor's degree


• Languages: Excellent English written and verbal


• French fluency is highly appreciated

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.


• You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.


• You'll be part of a truly diverse cross-cultural team and can have real business impact.


• Flexible working policies, including up to 50% remote work.


• Private medical care, life and health insurance, and gender-neutral paid parental leave


• Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.


• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities.

If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-LAT

#LI-Hybrid

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

(Technology / Systems)

Location: Remote

Overview

We are looking for a highly collaborative Business Analyst to help translate business needs into scalable technology solutions across a portfolio of software and integrated systems. This role is ideal for someone who enjoys working at the intersection of business, product, and engineering teams to drive clarity, alignment, and successful project outcomes.

You will play a key role in defining requirements, supporting product development, and ensuring customers fully understand and adopt system capabilities.

Key Responsibilities

Requirements & Analysis

• Gather, analyze, and document business, functional, and technical requirements for complex software and integrated solutions


• Translate stakeholder needs into user stories, workflows, and acceptance criteria


• Break down complex system interactions into clear, actionable components

Stakeholder Engagement

• Act as a liaison between business stakeholders, product teams, engineering, and QA


• Facilitate workshops, backlog grooming sessions, and design discussions


• Ensure alignment on scope, timelines, dependencies, and delivery expectations

Product & Delivery Support

• Partner with product teams on roadmap planning, prioritization, and impact analysis


• Support development teams throughout design, build, testing, and release cycles


• Participate in system integration, UAT, and customer acceptance efforts

Customer Enablement

• Assist with developing training materials, documentation, and system workflows


• Support or lead customer training sessions, demos, and knowledge transfer activities


• Gather feedback from users to inform product enhancements and future requirements

Documentation & Process Improvement

• Maintain requirements documentation, process flows, and user guides


• Identify opportunities to improve systems, processes, and user adoption


• Contribute to best practices and continuous improvement initiatives

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field (or equivalent experience)


• 3-5 years of experience as a Business Analyst in a technology-driven environment


• Strong experience gathering and managing complex requirements


• Experience supporting SaaS or enterprise software solutions


• Excellent communication skills with the ability to interact with both technical and non-technical stakeholders


• Strong analytical thinking, attention to detail, and problem-solving skills


• Experience with Agile tools (e.g., Jira, Azure DevOps, Confluence)


• Familiarity with APIs, data flows, and system integrations

Preferred Experience

• Experience with hardware/software integrations or IoT-enabled solutions


• Background supporting customer training, onboarding, or enablement activities


• Relevant certifications (CBAP, CCBA, PMI-PBA) are a plus

Why Join

• Opportunity to work on complex, high-impact technology solutions


• Collaborative environment with exposure to cross-functional teams


• Strong focus on innovation, process improvement, and customer success


• Competitive compensation and benefits

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

FullTime

Remote:

Yes

Location:

Chesapeake, VA, US

Job Type:

Date Posted:

May 5, 2026

Pay Range:

$100,000 - $115,000

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