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Sinch Email prides itself in providing world-class customer support on every customer interaction! Our primary job is to make our customer's lives easier by providing efficient, helpful, and world-class support. As an Application Support Administrator, these should come easy to you. You will be working in a fast-paced environment daily that consistently brings new challenges and learning opportunities. Do you have what it takes?

Application Support Administrators should be able to:

• Wow customers on every contact
• Sound personable on all forms of communication (tickets, phones, and chats)
• Explain complex topics in a way that anyone could understand
• Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)
• Shift: M-F 7am - 4pmCST

Our Team

We believe in contributing back to the community. Many of the tools and libraries we’ve developed are open source (https://github.com/mailgun)! We move fast and don’t believe in having unnecessary silos and red tape that keep teams from shipping software. We have a passion for solving hard problems – our services are responsible for processing billions of messages each month and have to not only scale, but be highly reliable.

• A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
• Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
• Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
• Ability to execute commands in multiple programming languages
• Working knowledge of REST APIs and how to integrate with a customer solution
• Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
• Proactive sense of urgency with respect to customer service and communication
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts
• A passion for technology and customer service

• Handles level-appropriate customer support requests primarily via phone, tickets, and chat
• Escalates support requests as necessary through the appropriate channels
• Documents all customer support phone calls/chats via the ticketing system
• Creates and maintains customer loyalty by serving customers above and beyond expectations
• Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support
• Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes

Requirements

• High school diploma or equivalent required
• 2+ years of customer service via phone, chat, and ticket support

• Email and deliverability knowledge
• 2+ years of experience in providing customer support via multiple social media channels

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your inidual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

The job of the Technical Support Specialist is to help the users of our tools to reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative thinker, a master of organization, and a passionate learner. Most importantly, you need to love helping people!

Responsibilities

• Escalate Help Desk tickets to applicable Service and Product Team members
• Collaborate with our Training and Documentation Specialist to improve our database of help documentation and videos
• Support: Answer tickets that come in from clients through Zendesk, escalating when you do not have the tools or knowledge necessary to answer the ticket. In the event of busy periods, tickets can be escalated, but an internal note should be provided noting the busy period.
• You may also be asked to assist with projects within the Services Team. These projects will typically be smaller in scope and shorter in timeline and draw from the same skill set.

• # Solved Tickets
• % Positive Ticket Satisfaction
• Time to first response
• Touches per ticket
• Total resolution time

Requirements

Education & Required Skills

• 2+ years in a technical help desk role
• SaaS software support experience preferred
• Zendesk experience preferred
• Experience with learning software a plus
• Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
• Excellent organizational & time management skills
• Active learner who will hold him/herself accountable for his/her own job performance
• Naturally positive and open-minded; able to view the world from more than one perspective
• Creative thinker
• Flawless written and verbal communication skills in English

• Occasional irregular work hours
• Dexterity of hands and fingers to operate a computer keyboard, mouse, etc.
• Extended time viewing a computer monitor
• Sitting or standing for extended periods of time

Benefits

Insurance

• Medical - 100% of employee premiums covered for some employee only plans
• Dental - 100% of employee premiums covered
• Vision - 100% of employee premiums covered

401(k) with matching

Education - $3,500 per year in educational funds (“Boost Budget”)

About Intellum: Intellum is an Atlanta-based SaaS company focused on corporate learning. We are the software engineers, developers and tech industry professionals who are helping our clients become more data savvy, applying machine learning techniques to significantly improve learning personalization, and developing monetization strategies that drive revenue with external audiences. We strive to live up to our company values of Simplicity, Honesty and Innovation every day and have been ranked as one of the Best Places to Work three years in a row by the Atlanta Business Chronicle. Our clients include organizations such as Cricket Wireless, Facebook, Google, Habitat for Humanity, and Randstad.

Hello! Meet Marta – the CMO at HolyWater. Marta, along with her team, makes products recognizable around the world! Together they monitor modern trends, analyze the market, and create eye-catching creatives customized for different advertising platforms.

Holy Water was founded more than 2 years ago. And during this time we have grown into a company of 70 people, and our products are used by more than 10 million users worldwide.

- We reached the number 1 place in the mobile app Lifestyle category in the United States, only two days after launching;

- We broke the Genesis Group record and received 120 000 downloads in one day, but believe us, we're just warming up;

- Within the Genesis Group, we're the first ones to reach the revenue of 1,000,000 $/month;

- And we achieved all that only nine months after launch with a team of 8 people;

- Nowadays, our apps have been downloaded by more than 10 million users.

In Holy Water, we value each team member's ideas and suggestions equally. Because that's what we all are: equals. Each member has the opportunity to offer an idea that can turn into a new feature or product.

Since we're always scaling up and growing and looking toward the future, we need a Community Manager to help us achieve our goals.

What you will do:

• Create social media strategy;
• Create and publish posts/content in social media daily;
• Reply to comments in social media;
• Make events for subscribers;
• Moderate subscribers activities;
• Share feedback of the users to product/marketing team.

Knowledge Requirements:

• Social Media Management;
• Copywriting;
• Content strategy/planning;
• Native level English;
• Instagram/TikTok/Facebook analytics;
• Moderation skills;
• Creativity;
• Communication;
•  Proactivity;
• Organization and planning.

You get brownie points for knowing:

• Photoshop;
• Figma;
• podcast/interviewing.

Our company is built on the ability to find the best people and create unique conditions for them:

Comfortable work environment and flexible work hours. Remote work possible as well!

An excellent office with a summer terrace, lounge zone, kitchen, and PlayStation located within a 5-minute walk from Tarasa Shevchenka metro station. There are many plants and a special ventilation system in our offices. We provide 20 days of paid vacation and flexible work hours.

Health care and Sport

We provide breakfasts, lunches, unlimited fruit, snacks, smoothies, and yogurts in the office. The office also has an in-house corporate doctor. We provide employees with health insurance. Free training for running, football, basketball, volleyball, and yoga with professional coaches is available to staff. Corporate discounts for gym membership and sponsorship for participation in sports competitions are also accessible.

Learning and Development

We have Business and Management Schools for company employees with Genesis executives as lecturers. We provide an online library and free English lessons as well as access to paid conferences, training, and seminars.

Genesis is an entrepreneurial ecosystem where every employee can make their ideas a reality. Almost all Genesis executives have grown within the company and started managing projects by the age of 22-27 years. We invest and encourage the initiatives of our employees. Currently, 70% of Genesis' revenue comes from projects that five years ago didn't even exist.

Join our team!

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. 

We’re looking for a Director, Customer Success to develop and execute customer centric programs for Webflow’s Sales Managed Customers to drive retention, growth, and product adoption. You will be wearing many different hats: maximizing customer satisfaction, retention, and growth of existing accounts, while building processes and shaping the structure and engagement points of the Customer Success organization in the post-sales customer lifecycle.

About the role 

• Location: US remote
• Full Time

As a Director, Customer Success you’ll … 

• Create a predictable and repeatable motion to scale Customer Success operations sustainably while maximizing customer value realization
• Work closely with the VP of Sales to define the growth and hiring strategy for the customer success team that you will eventually manage
• Build, lead and optimize the entire Customer Success function at Webflow while partnering with our VP of Sales and Customer Success
• Produce qualitative and quantitative analysis of Customer Success performance metrics
• Maintain ownership of a portfolio of customers, developing new relationships while supporting existing teams to drive adoption, expansion and retention of Webflow throughout their organization
• Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Webflow; nurture relationships with influential stakeholders and empower them to be Webflow champions
• Create, document and execute on all phases of the customer journey including: onboarding, website optimization review, executive business reviews, customer advisory board, and renewal touch points across different customer segments, Work collaboratively with the Marketing team to build customer case studies and resources to better support our customers
• Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption

That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to pursue passion projects outside of your role responsibilities. 

You’ll thrive as a Director, Customer Success if you:

• Have a consultative approach; ability to navigate complex business needs and requirements
• Have experience leading and growing a team
• Have significant experience leading teams that are managing a book of high-value customer relationships in post-sales or deployment services, able to drive customer success and align within complex customer environments at executive and department levels
• Have significant experience partnering with technical stakeholders and customers
• Are a  self-motivated, proactive team player. You bias for action and work effectively in a highly ambiguous, ever-changing environment. 
• Are a driven, process-oriented person. You’re able to effectively balance competing priorities and make decisions that best support Webflow, the team, and the customer. 

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why" and "how"

Our Mission:

To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

Our Core Behaviors:

1. Earn customer trust
2. Get it done, do it right
3. Practice candor with care
4. Dream big, ship often

• We’ll pay you! This is a full-time, salaried position that includes equity
• We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses 
• We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
• We offer flexible parental leave 
• We provide remote employees with the equipment they need to create a great remote work environment 
• We will offer you the support you need to help you grow as an impactful Account Executive and a human being 

If you share our values and our enthusiasm for empowering the world, we’d love to review your application!

Note: You'll need valid U.S. work authorization to join us.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Webflow requires all new employees to submit proof of their COVID-19 vaccination status as a condition of their employment.  As such, your failure to timely provide such information, upon Webflow's request, may result in the revocation of your offer or the termination of your employment with Webflow, as applicable.

At this time, Webflow does not require fully remote employees to be vaccinated against COVID-19.  However, you must be fully vaccinated against COVID-19 and provide proof of vaccination to work out of any Webflow office, visit an office, or attend any in person work events, including company off-sites, company sponsored social gatherings, and meetings.  As such, at this time, we will only consider iniduals who are fully vaccinated against COVID-19 for roles which require any in person work.  If, due to the nature of your role, you are at any time during your employment required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated. 

We are committed to maintaining a safe and inclusive workplace, and our vaccination policy will evolve in response to the changing risks and regulations associated with COVID-19.

Denton, TX

Description

Do you enjoy talking to people?

Do you love challenges?

Are you excited to join an inspiring team?

JOIN OUR TEAM!

**Must be fluent in English & Spanish**

PAID TRAINING

OPPORTUNITY FOR DENTAL INSURANCE BENEFITS and GROWTH

Are you looking for a position that offers growth opportunities, merit increases, paid training, and a comfortable work environment? If so, fill out the job application and be prepared to be a part of a great team!

At Community Dental Partners, we believe that every child deserves to have a magical experience, and we carry that belief in everything we do. We take pride in designing a unique experience at each dental practice, and we are looking for special people who want to help support the dental practices in this mission.

Our Call Center Specialists work on the Confirmation, Sales, and Recare teams to ensure that the first interaction patients have is always magical. Our role in the Call Center is to reach out to existing/potential patients to provide information about Smile Magic's services, explain our treatment process, and gather all information needed for an appointment. Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with reminder follow-up.

Representatives:

• Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism
• Provide excellent phone skills: clear, articulate communication to accurately describe our services to patients and collect information
• Provide a superior customer service experience through the phone
• Meet departmental goals for inbound and outbound calls
• Convert leads into appointments

Education and Experience

• High school diploma or equivalent
• Proficiency using the Google Suite of products
• Proficiency in relevant computer applications and call center systems
• Excellent typing skills
• Fluency in English & Spanish

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. Our committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job Type: Full-time

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for browsing shoppers by publishing engaging content online. We are on a mission to inspire people from all over the world (60M today) through a more sustainable discovery experience. We guide our customers, leading retailers such as Mattel, IKEA, Home Depot, Lenovo, and Williams Sonoma, through the print transition and provide the personalized service they deserve, which has earned us their trust and loyalty. As a result, we have more than 1900 passionate customers and advocates worldwide.

At Publitas we’re looking to add a customer-focused and experienced Customer Support Team Lead to provide leadership and direction to the Support team. You will drive customer satisfaction and help us deliver world class customer service!

Responsibilities:

• You will be responsible for overseeing a team of 3 customer service representatives working from various time zones.

• Manage, inspire and coach the customer support team striving to give our customers the best experience.

• Participate operationally in the team supporting with customer enquiries and case management.

• Serve as the primary escalation point for support questions or issues.

• Help define and manage Customer Support OKRs and KPI's that align with the wider company vision.

• Take ownership for team results, and provide daily leadership to achieve department targets. (Ensure Team SLA targets are met and that Customer Effort Survey scores remain high.)

• Facilitate team sessions and meetings.

• Analyze existing processes and ways of working, implement change where necessary, ensuring best in practice processes and procedures are adopted by the team.

• Monitor the caseload distribution and promote accountability within the team.

• Understand all processes and actively assist with ticket management whenever required.

• Knowing the product inside and out and being up to date with the product features and development.

• You are highly fluent in English both written and verbal.

• You have excellent communication and analytical skills.

• You are based in the EU time zone or prepared to work those business hours.

• Previous experience in Customer Support SaaS and leading teams of remote agents in different locations and time zones.

• Experience dealing with businesses (B2B) - Enterprise customers/accounts.

• Able to manage customer expectations based on different customer tiers.

• Able to manage escalations and have strong problem-solving skills.

• Experience in process review and improvement.

• Previous and proven experience communicating with customers (email and phone)

• Experience/background in 1st line technical support and troubleshooting.

• Familiarity with Google Analytics, knowing how to create a property and what it can track.

• The ability to work fully remote. Be autonomous and take ownership of your work.

Bonus:

• Fluency in either Dutch or Spanish.

• Has good understanding and knowledge of Customer Support SaaS KPI metrics to monitor team performance and capacity.

If you’ve been reading this far, chances are high you're a bit like us:

• You desire to do things better and to improve the world around you.

• You believe that results and impact matter more than hours spent.

• You’re self-driven, and you love the fact that Publitas operates through values & habits such as:

  • Honesty

  • Respect

  • Passion

  • Generosity

  • Excellence

  • Curiosity

• €29,200k - €56,650k gross salary per year.

• Twenty-five vacation days per year and your National Holidays off.

• A contract of indefinite duration.

• Work from anywhere you desire.

• A monthly shared office space/co-working allowance.

• A one-time home office setup stipend.

• A top-of-the-line MacBook.

• Monthly wellness allowance to stay healthy while working remotely.

• Annual retreats in some of the greatest cities in the world.

• Free books in Kindle and Audible store.

• We'll challenge and support you to get the most out of your potential through personal 1-1 sessions.

We promise to get rid of everything that stands in your way so you can create your best work. If this sounds like your kind of place, it’s time to get in touch.

Please feel free to contact our Recruitment team at [email protected] if you have any questions.

If you're obsessed with the feeling you get from knowing you helped startups to enterprise companies succeed, then please read on. We're recruiting for an experienced Solutions Engineer (SE) with relentless drive and the ability to thrive in a hyper growth FinTech startup. Solid's CSEs are ultimately responsible for the complete post-sales ongoing technical support of Solid customers to fully integrate our APIs and allow the customer to thrive on our platform. You will become a trusted advisor to our customers, deeply understanding their business, anticipating their needs, and helping them navigate challenges to success. CSEs work cross-functionally to ensure customers can realize value quickly and launch their products successfully on our FinTech platform.

Suresh Venkatraman, Head of Solution Engineering at Solid. Suresh has served in technical and leadership roles for 20+ years at startups and established companies such AT&T and Microsoft.

1. You provide timely and accurate technical support to customers through tickets, emails, and phone calls.

2. You're a Solid platform SME to support internal teams and customers.

3. Advise, and educate all customers on Solid's platform best practices and align business use cases to configuration and data needs.

4. Create knowledge articles for internal and external use to foster a positive self-help environment.

5. Triage customer technical issues, provide workarounds when possible, identify the root cause, and keep the customer informed on progress.

6. Identify potential issues with each product release and work with Product and Engineering teams to take timely and effective action to prevent problems.

7. Present and drive a consultative approach to technical support that is empathic, persuasive, and informative. 

8. You thrive on the urgency and importance of working with ambiguity and tight deadlines to achieve customer happiness while balancing competing priorities.

9. You are a Solid platform expert and skillfully consult and train customers in meetings, presentations, and documentation.

10. Advocate for the customer to internal stakeholders. You share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Solid platform experience.

• 3+ years of technical support experience at a complex API-heavy technology company, preferably at a fintech or financial services company with SaaS offerings. 

• Demonstrated success at a startup or in a high-growth environment.

• Detailed understanding of the fintech ecosystem and platform business model with a SaaS offering.

• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses

• Deep understanding of internet technologies -- API Models, HTTP, JSON, cURL, Postman (or other request libraries)

• Understanding of financial services infrastructure, financial networks or payment processor structures

• Experience understanding Client / Server architecture and providing support for infrastructure services In depth understanding of API.

• Experience writing scripts in Python or similar languages is a plus.

• Triage and documentation of issues with hands-on experience with logging and monitoring tools / diagnosing issues

• High ownership and drive. You own your outcomes, are highly self-motivated, with an entrepreneurial mindset, and are driven to improve.

• Execution in ambiguity. You’re comfortable and thrive in fast-changing environments.

• Independent problem-solving. You have a pragmatic mindset and can make decisions with imperfect information.

• Ability to work effectively in a remote-first environment with team members distributed across the globe.

• Ability to quickly understand complex business requirements and craft tailored solutions

• Strong analytical skills and operating rigor

• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders

• Track record of managing large, complex projects and/or programs

• Experience handling demanding customers or situations and can demonstrate resolutions

• Willingness to tackle things on your own

• Low-ego, high self-awareness. You know your strengths and weaknesses and are hungry for feedback to grow.

• Time Zone: PST

Solid is a modern fintech infrastructure provider – a one-stop shop that offers a fully integrated and compliant suite of fintech services – think AWS for FinTech or simply FinTech-as-a-service!

On Solid's fully managed infrastructure, any company can quickly build and launch embedded fintech products such as bank accounts, crypto wallets, payments, and cards to their users. The company owns the experience and has little or no regulatory overhead. Integration is a light technical lift, a matter of calling modern APIs and a few lines of code, facilitating lightning-fast speed to market. 

Solid's clients include established FinTechs (such as Plate IQ and Paystand), SaaS leaders (such as Shifl and Everflow), and rapidly growing startups (such as Lumanu and Starlight). 

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Our helpdesk software platform allows organizations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

Our Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.

NOTE: Please only apply for this role if you are physically located in Australia and willing to work AEST, as the hours for the role are based around Sydney time zone (AEST) 10am - 7pm.

What will you be doing?

This is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers, such as helping customers install the software, manage testing of VM's and proposing improvements to the software as well as finding workarounds.

Also, working closely with our Customer Support team and other Technical Support engineers, you'll often work directly with our software engineers (e.g. reproducing issues, collecting technical information/diagnostics etc) to identify issues in our products and coordinate solutions with customers.

Requirements

• 3+ years experience in technical support (L3), preferably in product support.
• Located in Australia (UTC +9 to UTC +11)
• Strong written and verbal communication skills are required. You will interact with customers in different stages from pre-sales to potential crisis scenarios. Empathy for our customers and determination to fight in their corner is critical.
• Ability to learn how to support Deskpro’s technical elements (e.g installing software on servers, APIs, integrations, installers, data migration etc.).
• A love for problem solving, troubleshooting issues and a strong drive to learn new technologies.

Core competencies

• Linux web hosting sysadmin experience. You should know your tools very well (e.g. curl, dig, git, traceroute, grep, ssh).
• Strong familiarity with multiple Linux distributions, including Ubuntu and RHEL.
• Experience supporting Nginx, PHP and MySQL.
• Experience identifying and diagnosing issues from analysing logs, stack traces, browser development tools and HAR exports.
• Creative problem solving. Deskpro runs on-premise as well as in the cloud; sometimes you will be troubleshooting with incomplete information with no direct access to customer services.

Bonus Points

• Experience working with container technology (e.g. docker)
• Experience with cloud platforms (e.g. AWS, GCP)
• Experience with virtualization technologies (e.g. VMWare, Virtualbox, Hyper-V)
• Experience with other technology our app uses (SMTP/email, Active Directory, SAML, etc)
• Experience with Windows and Windows Server.

Benefits

• Competitive Salary $70k - $92k (AUD) + Share Options Package
• We are a friendly startup-team with in London, UK and a growing remote team.
• Up to 25 days holiday plus AUS National Public Holidays.
• A mixture of autonomy over your role and real responsibilities to the team and business.
• A 'home office' budget, computer, screens and desk set-up
• Personal budget for training and growth.
• A chance to be truly invested in a growing software company, with generous share options.
• For more information, you can visit our Careers page

Please only apply for this role if you are physically located in eastern Australia (UTC +9 to UTC +11)

Client Support Specialist

Client Services

Remote, United States

Description

The Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues and escalating cases to tier two teams or management when necessary. They handle cases related to at least ten major areas of the eMoney platform. They demonstrate a commitment to customer satisfaction and maintain high levels of call quality and professionalism. The Client Support Specialist consistently meets or exceeds the efficiency standards set forth by the company and displays ownership when handling customer requests.

Job Responsibilities

• Manages a large amount of inbound calls, emails or chats in a timely manner related to at least ten major areas, including expertise in one or more areas of core planning functionality
• Provides support to Client Support team members in one or more areas of expertise
• Identify customer needs, clarify information, research every issue and provide solutions
• Meet personal and team quantitative and qualitative targets
• Log all appropriate details of interactions in a comprehensible way
• Attends all trainings and completes all assignments to familiarize themselves with the eMoney platform and Client Support policies and procedures
• Answers service calls or emails of increasing complexity regarding eMoney applications as they progress through training, relying on resources when needed
• May review emails and processes administrative requests
• Competently answers questions and resolves customer issues
• Escalates complex issues to tier two teams when necessary
• Stays up to date on system releases, new features, bugs
• Maintain high levels of call quality and professionalism
• Meets efficiency standards set forth by the company

Requirements

• 1+ years of experience in a customer service/support role or relevant experience
• Familiar with at least two of the following five topics: investment planning, retirement planning, life insurance planning, education planning, estate planning
• Familiar with web applications
• Familiar with financial concepts and terms
• BS degree or relevant experience
• Bilingual in English and Spanish is a plus

Skills

• Excellent communication and interpersonal skills, including the ability to communicate effectively to both technical & non-technical audiences
• Ability to work independently and as part of a geographically dispersed team
• Must be self-motivated and know when to escalate or seek guidance
• Ability to manage multiple projects and tasks simultaneously
• Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment
• Working knowledge of MS Office suite
• Strong interpersonal and verbal/written communication skills
• Strong organization skills and time management skills
• Customer focus and adaptability to different personality types

The salary range for this position is $42,000 – $63,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.

At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors’ value to their clients. Today, we serve more than 96,000 financial professionals and support over 4.5 million end clients.

At eMoney, we create and nurture a culture that values ersity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results.

eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

eMoney is office optional. eMoney requires all iniduals attending or working out of eMoney offices or visiting eMoney clients to be fully vaccinated against COVID-19. For positions that can only be performed at an eMoney office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. eMoney will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

• Point of contact for assigned customer portfolio, with accountability for customer engagement and retention

• Interface with customer leadership regularly, leading discussions navigating the relationship to support platform adoption and usage

• Deliver training, analytics, insights, and best practices to customer teams 

• Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platform.

• Be a strategic expert on mobile insights, app store optimization, and much more! 

• Drive overall customer satisfaction to expand customer engagement and increase likelihood of retention and growth.

• Excellent ability to manage customer relationships, especially sensitive issues, and effectively problem solve

• 4+ years of experience in Customer Success management or client facing consulting or analyst positions; mobile app background is a plus

• Experience working for SaaS based companies

• Ability to apply innovative thinking to solve complex client challenges

• Strong ability to create, build and leverage relationships and effectively interface with executive-level client leadership

• Strong analytical skills - comfortable using Excel for data analysis

• Experience managing business strategy and plans to drive growth

• Excellent listening, presentation, and written and verbal communication skills

• Effective time management skills; ability to prioritize, delegate and meet deadlines

• BA/BS degree required

Remote, Anywhere in North America

levAR helps growing brands create genuine connections with their customers through interactive, immersive and personalized AR and 3D experiences. The levAR platform seamlessly and affordably delivers genuinely lifelike AR shopping experiences across sales and marketing channels—driving deeper engagement, increasing conversions and reducing returns.

All positions at levAR are fully remote.

As a Customer Success Specialist, you will work directly with our customers. You will be responsible for engaging with clients during onboarding – helping to provide a seamless experience from sales through go-live and throughout the customer cycle, both by providing support and helping retailers be successful using the levAR platform creatively for their business .

You will continuously test new 3D/AR marketing strategies while working closely with other members of the team. You will help to write the playbook for AR commerce and establish the best practices that our team will use for years to come.

• Work collaboratively to build levAR's onboarding program.
• Facilitate a seamless onboarding process from sales through go-live.
• Resolve customer issues as a liaison between our customers and the levAR Platform.
• Contribute to the levAR customer success playbook that provides retailers with best practices.
• Create and document operational processes to facilitate the work of our team in the future.

• 1 or more years of experience in customer-facing roles including sales or support
• Willingness to build technical skills both on and off the levAR platform 
• Strong written communication skills 
• Strong desire to contribute to building something new
• Excellent organizational and prioritization skills
• Demonstrated ability to think on your feet and thrive in ambiguous situations
• Tools Used: Google Suite, Hubspot, Jira, levAR Dashboard (don't worry we'll teach you).

• High growth startup - plenty of room for you to directly impact the company and grow your career
• Awesome team of hard working, passionate, and fun people who love solving problems and being creative
• Fully remote culture - work from home (or wherever!)
• Fun - We're passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off 

Our Values

• We are customer obsessed, solutions oriented, boundary pushers. 
• We pride ourselves in being open minded, passionately creative, intensely collaborative, and respectfully opinionated. 
• We believe that work should be fun!

REMOTE – Customer Service Rep

Job Category: Contact Center

Requisition Number: REMOT001156

Full-Time

Locations

Remote

United States

Description

Hiring contact center agents from September through December

We offer different schedules, onsite in Richmond VA and Madison VA AND REMOTE opportunity!

$15/h + Commission and incentives offered all season!

Plow & Hearth is hiring seasonal associates who have a passion for providing an exceptional experience to our customers!

Seasonal Contact Center Agents are responsible for managing inbound sales and service calls and providing outstanding customer service of a professional level. In this role agents will be the voice of the Company. We are looking for agents who go above and beyond the Call and make every conversation count!

What You’ll Love:

• Being part of an innovation-driven organization that is growing and taking care of business through catalog, web orders and retail stores!
• Commission and incentives offered all season
• Work with talented and dedicated teams which live by our C.L.E.A.R values
• Generous employee perks, discounts and rewards!

What You’ll Do:

• Serve some of the best customers on the planet
• Supports the customer experience by accurately placing orders, and effectively answering inquiries regarding services, product availability, features and benefits, pricing, promotions, policies, procedures, refunds, replacements, returns and exchanges, etc.
• Remains flexible to changing communication types, volume and labor requirements.
• Supports the Contact Center values, mission, goals and objectives.
• Get your foot in the door for advanced opportunities; we promote from within
• Gain skills, knowledge, and enhance and build your resume at our best-in-class organization

What We’re Looking for:

• Customer Service or call center experience preferred
• Intermediate to advanced knowledge of Microsoft Office Suite
• Excellent verbal and written communication skills
• Excellent listening, interpersonal and organizational skills
• Exceptional attendance with flexible availability across all operational hours

Who We Are:

Founded as a small country store in 1980, Plow & Hearth has grown into a leading retailer of products for the home, hearth, yard, and garden. Over the past 40 years, Plow & Hearth has evolved into a multi-million dollar retailer whose products cover indoor and outdoor rooms, gardens, pets, personal comfort and care, safety and emergencies, weather instruments, storage solutions, and gifts. We attribute our success to these principles that include honesty, integrity and most importantly, our commitment to customer service.

We offer full-time day shift opportunities. Currently looking to fill various shifts. The responsibilities outlined in this position are a snapshot for the general duties of the position and are not exhaustive of all duties required for this position. Plow & Hearth is an equal opportunity employer.

• Facilitate frontline communications for high impact client requests, particularly from an overflow or escalation capacity where skills in conflict resolution would be leveraged

• Play key role in escalations for high severity issues impacting all clients

• Manage Support case queue, inclusive of monitoring escalation channels to action, oversee or delegate tasks accordingly, these include but are not limited to:

• After Hours messaging system

• Slack channels (general)

• Q4-Pingdom-alerts

• Help-Support

• Urgent-Help-Support

• Warroom

• Develop and update knowledge base articles as well as onboarding documentation to assist with process and client resolutions

• Identify team goals and proactively bring solutions on evaluating team progress

• Review and audit content workflows and processes to ensure content triage is occurring efficiently and effectively across Support Analysts

• Conduct one-on-ones with Support Analysts (at least monthly)

• Facilitate team status meetings (daily)

• Provide support to Manager in the investigation and managing of client retention and employee retention

• Coach direct reports through learning opportunities, goal setting initiatives, as well as career and performance-related discussions

• Oversee Support schedule (earnings, weekend and holiday coverage)

• Provide support to Manager by assisting with overflow tasks and projects

• Regular hours of work: 1:00 AM to 9:00 AM ET, however on a quarterly basis during our busy periods, the successful candidate must be flexible (Shifts will always be 8 hours and determined based on business needs).

• Minimum 1 to 2 years of demonstrated leadership and/or management experience

• Working knowledge of HTML and CSS

• Working knowledge of jQuery is a bonus!

• Solid organizational skills, including multitasking and time-management

• Prioritization, escalation and an appropriate sense of urgency...a must

• Strong client-facing and teamwork skills

• Strong communication skills

• Ability to remain calm under pressure

• Technical and Financial experience are a bonus!

• Experience working in a ticketing system and queue management

• Driven to expand knowledge and solve problems

Would you like to be part of a growing national healthcare solutions company? Are you looking to positively affect thousands of lives each day via health benefits?

Who are we?

Allied is a national healthcare solutions company that supports healthy workplace cultures.

What do we do?

We are problem-solvers, innovators, and collaborators. Our purpose is to work with employers to take care of their employees and their families each and every day – and it all starts with the Allied family.

So.. What's in it for you?

Allied supports an inclusive culture focused on developing employees to succeed, innovate & impact the community.

Here’s how we do it..

Training and Development: Allied offers tailored learning and development curriculums for all employees and a Learning Management Database with thousands of courses for professional and personal development.

Career Mobility: Growth opportunities are endless at Allied. In 2021 alone, one in five employees had a job change. 75% of these job changes were promotions!

Employee Engagement: We pride ourselves on employee engagement! With our recognition program, employees recognize their colleagues monthly or donate to charities with cash rewards. Allied has a dedicated committee planning monthly engagement activities to create endless opportunities to get to know your peers and destress in this new remote world.

Employee Feedback: We regularly survey our employees throughout the year to seek continuous feedback, ideas and suggestions on new initiatives.

Community Outreach: We have dedicated committees focused on fundraising efforts supporting our employees and their families, furthering education goals and providing for charitable organizations outside of Allied.

What will you be doing?

The Client Executive strategically drives all new ASO business development through inidual contribution. Overall accountability for the success of revenue growth, member growth and client retention.

ESSENTIAL FUNCTIONS

Cultivates strong, productive and influential relationships with brokers/consultants driving new business growth.

Effectively position Allied’s unique value proposition within the target market.

Manage complex negotiations; positions products, rate levels and expanded product portfolios to increase sales and maximize revenue.

As the book of business matures, the executive may manage the renewal processes. Collaborates with account management and underwriting for renewals on assigned book of business.

Provides effective presentations to Allied Benefit Systems constituents.

Educates key constituents on Allied Benefit Systems capabilities and effectively positions the value of Allied Benefit Systems solutions in the marketplace.

Positions products, rates, and stop loss and expanded product portfolios to increase sales and maximize revenue.

Develops and executes sales and growth strategy for products in assigned territory and book of business.

Assists in training activity as needed.

Represents Allied at civic and business functions to promote the image of the company. Collects information from prospective accounts to support collective intelligence.

Meets all product and selling skills training requirements.

Processes and prepares Requests For Proposals (RFPs) to send to underwriting and stop loss vendors.

Performs routine operational tasks associated with evaluating an RFP (e.g., disruption).

Client Facing: Provides support during open enrollments. Is capable of independently conducting open enrollment presentations and effectively disposition of member issues.

Provides routine account service.

Helps resolve routine problems (i.e., underwriting, reporting, billing, employer and member concerns, etc.) by working with the appropriate departments and the Account Manager to ensure resolution.

Other duties as assigned

SKILLS & ABILITIES

Intermediate experience with Word, Excel, Outlook, and Powerpoint

EXPERIENCE

10+ years of progressive and successful sales experience

EDUCATION

Bachelor’s degree preferred.

CERTIFICATIONS/LICENSES

Producers license preferred

PHYSICAL DEMANDS

Occasional lifting or bending.

WORK ENVIRONMENT:

Remote

Hiring is contingent upon successful completion of our background and drug screening process. Allied is a drug-free and tobacco-free workplace.

Diversity creates a healthier atmosphere: Allied is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

#LI-REMOTE #LI-DW1

Title: Director of Customer Support

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role:

Clipboard Health is looking for a data-driven and creative Director of Customer Support to help our customers find even more value and play a critical role in the achievement of our retention and expansion goals. This inidual will create and implement processes to drive improvements in support agent productivity and quality, ensure team compliance with company policies, and be obsessed with improving customer satisfaction.

Responsibilities include:

• Manage a team of managers responsible for customer interactions, ensuring that our teams are meeting key performance indicators that deliver the best customer experience and productivity.
• Working closely with other departmental leaders, develop programs and processes for improving agent productivity, first response times, and resolution times.
• Analyze contact center metrics around agent performance and trends to identify improvement areas for the team.
• Track call and ticket drivers and help create ways to reduce those drivers through product enhancements, self-help tools, and proactive communication.
• Leverage cutting-edge technologies to drive a better customer support experience.

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You’re self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly.
• Extreme Curiosity: you ask “why” 3-5 times in a row for the same problem and are excited to tap into your inner archaeologist — digging and digging and not being satisfied until you truly understand the root cause.
• Excellent analytical thinker who can deliver actionable recommendations; analyze various communication channels and develop metrics to track success.
• Execution leader: Execute on the fundamentals, and act creatively to improve the customer experience.
• Comfortable with Experimenting: Use data-driven decision-making and sound business judgment to run tests and improve our customer experience.
• Action oriented: You can translate high-level goals into applicable plans.
• Ability to multitask, manage cases, and carry out meaningful projects with limited oversight.

Qualifications:

• 5+ years of direct management experience (you were a manager of managers), hiring, developing, and retaining top talent.
• 7+ years of customer support / success experience.
• Someone passionate and knowledgeable about customer experience and support, with a global mindset and empathy for our nurses and facilities.
• Proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a fast-moving and complex environment.
• Experience with help desk technologies (ie Zendesk).
• Bonus points if you have had experience with or an understanding of a labor marketplace business.

Benefits:

• Do great work that matters, in healthcare, for customers who could use your help.
• Zero commute. Work from wherever you are, globally (but on or around US Pacific Time hours).
• The sky’s the limit – build amazing things and move at the speed of your thinking.

Head of Customer Success

Remote- United States /

Revenue – Revenue Team /

Full Time

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QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem.

Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 90 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.

We are a global remote first company HQ'd in Miami, Florida.

We are looking for a Head of Customer Success who can deliver value and impact to optimize the customer experience from onboarding, and adoption to retention and growth. This leader is a results-driven and experienced Head of Customer Success who will be responsible for leading a team of talented Success folks with the goal to accelerate growth and retain our most important customers.  

This inidual is passionate and motivated by the idea of selling a disruptive technology solution in the web3 space and implementing a success plan to retain and grow revenue long-term. Core responsibilities will include building a plan and team to drive an innovative approach of success and account management that becomes an extension of our product. Our ideal candidate will have a proven track record of success in the developer/ infrastructure space and is familiar with blockchain technologies.

What You'll Do

• Develop and design customer journeys and plans that support a customer's long-term growth with Quicknode 
• Build and mentor a team of Customer Success Managers & Technical Counterparts.
• Partner with Sales + Success teams on creating success plans for customers after the sale is complete.
• Work proactively with our customers to identify churn risks and growth opportunities. 
• Own the onboarding, adoption, retention, and growth strategy behind our most important customers. 
• Set up regular meetings with top customers to understand feedback and how we can continue to work closer with them long term. 
• Set inidual success targets with the success team.

What You'll Bring

• At least 3-5 years managing a Customer Success team. 
• Demonstrated experience leading CS teams in a SasS model or Enterprise software.
• Experience building teams at a seed/Series A and getting them to Series B/C/Exit.
• Exemplary communication skills, leadership skills, and analytical skills.
• Proven track record of CS success.
• Experience building success plans for different verticals of customers. 
• Experience partnering with other organizations such as sales, finance, and support to constantly support our customers with a focus on growth and retention.
• Ability to share the vision in a compelling fashion, understand and define requirements, design practical solutions, develop supporting. business cases and implement solutions for prospects and partners.

Bonus

• You have been part of an early/mid stage start-up before.
• You have experience in web3 or are passionate about learning more.

We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Apply for this job

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Apply now:

On the Omni Platform you set your own hours, earn up to $20 an hour & try something new. You'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.You will interact with customers through phone and/or chat/email, helping them with anything they need!

Scheduling & Hours

GBA's providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1-hour blocks. You get to choose how when & how often you provide services. The more hours you work, the more you can make!As a 1099 contractor, write your own schedule (set your own hours)! Take control of your work by leaving the 9 to 5 & join the gig economy!You may have heard about other gigs, but we're different. How? It’s simple: We pay for available time! No more wasting time hoping you're busy enough to earn a living. Working on the Omni platform, you will ACTUALLY make up to $20/hour*! The more hours you work, the more you earn!

What You’ll Do

• Work from home, or any quiet place with a closed door

• Choosing when & how often you want to work

• Respond to chats, emails, and calls from customers

• Quickly help customers with good solutions

• Solve problems in a creative way

• Document details of calls & customer interactions in the appropriate systems

• Type and talk at the same time

• Navigate multiple systems, programs, and screens at the same time

Who You Are

• Great communication skills (verbal and written)

• Can type 20 WPM or more

• Solid computer skills, including typing and navigation

• Comfortable empathizing and remaining patient with difficult callers

*Earning Potential Projects will have varying earning potential, but all projects pay for time spent talking on the phone & assisting customers (unlike other gig companies - we pay you for available time!) You may also receive performance-based pay & other incentives (earnings depend on hours worked, project, type of support provided, etc).As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.

What’s Next If you want the flexibility and freedom to work for your life, instead of living to work, complete these steps & be sure to check your email & phone for regular communications from the Omni platform!

Accelerating the Web3 transformation journey

Blockchain application development is hard. Fewer than 1% of developers have experience with the technology but it is increasingly clear that everyone on the planet will be positively impacted in the coming years by the technology, as meaningful applications are built and adoption increases. As with all transformative technologies, developers play a foundational role in unlocking the benefits.

SettleMint makes blockchain application development easy for developers. We abstract away complexity so developers can devote their time and efforts on building game changing solutions for a better tomorrow. SettleMint is the leading high-performance low-code platform for blockchain development for enterprise and public sector. 

We are a venture funded global scale up clearing the path for blockchain application developers to succeed. We are growing fast with clients in financial services, retail, manufacturing and public institutions in Europe (Belgium), MEA (Dubai), India (Delhi) and APAC (Singapore) with additional openings foreseen in the months ahead. We work closely with our growing network of partners in all regions enabling them to quickly deliver solutions to their clients.

We are remote-first and put skills and cultural fit on the same level supporting both vertical and lateral career progression opportunities for top performing team members.

The role

You focus on delivering exceptional experiences to our customers by setting them up for success and drive adoption and engagement across the entire post-sale journey.

You are the biggest cheerleader of the company, actively engaging with our customers and cultivating customer championship through every step of their journey. You make sure they experience the value of our company and product from the moment you onboard them through their full life cycle. You are also the voice of the customer and responsible for communicating customer feedback and needs to the other teams in the company.

You will build a best-in-class customer success culture, putting your team in the best position to succeed. Your team is a cross-functional group of customer success managers, developer advocates, support engineers, and technical content creators.

We are growing rapidly, so we are looking for someone with proven experience in building post-sale experience and operations in a high growth business. Our main focus is on how you deliver results.

This role is for a long-term relationship, working remotely, becoming an integral part of an international team. You will be part of the product team and report directly to our CTO and co-founder. Since this is a remote role in an international environment, you need to be able to build a culture of trust and collaboration in the team across multiple offices and time zones.

Responsibilities

• Recruit, onboard and support the growth of a fantastic customer success team
• Co-drive the global partnership program by supporting our customers, mainly integration partners being IT consulting or development firms
• Implement processes for onboarding, training, and support. This involves training programs, product guidance, implementation assistance, and troubleshooting.
• Provide professional services and solution consulting to make sure customers are successful in the delivery of their projects.
• Develop success materials and innovative content and tools to support all the customer success processes
• Increase customer lifetime value through higher product adoption and customer happiness
• Drive new business through advocacy
• Maintain relationships with customers by attending trade shows, networking events, and other social functions where they can meet with industry leaders.
• Define, measure and report on customer success and health metrics
• Manage the day-to-day operations of the team
• Mentor, coach and perform regular 1:1 with the team to develop career plans and goals

What we are looking for

• 5 years experience in a senior leadership role in customer success/customer experience/customer service.
• 10 years experience in working across the post-sales experience from onboarding, training, implementation, account management, and support
• A service mindset with a passion for working with technical customers
• Ability to speak to technical customers in their language
• Knowledge and big love for blockchain. Active working experience in a blockchain or SaaS company in an enterprise context is a plus.
• People and mentoring skills come natural to you
• Great communication skills and fluent in English

What’s in it for you

• A fun team to be in with high standards and a culture of transparency, collaboration and excellence
• A fast growing team that is fired up and passionate about what we do because, well, it is bloody important
• We care about your growth and development and promote lateral and vertical career progression
• Global colleagues who are passionate, hardworking and smart, just like you
• Clear targets and clear rewards when you crush them

Remote Service coordinator needs 3 years of customer service experience

Remote Service coordinator requires:

• 3 years of customer service experience
• Service coordinator
• Work well in a fast paced environment
• MUST be available to travel to Franklin, TN for week 3 of training
• Strong Collaboration Skills
• Inventory
• Planner
• Experience with Salesforce and Oracle
• Enjoy finding creative solutions to complex problems
• *Communicate well with others
• *Active listener
• *Collaborate with the team
• *Able to deliver results
• *Strong work ethic
• *Ability to pushback with the customer when appropriate

Remote Service coordinator duties:

• Ø Communicate proactively with customers, confirming the intervention details safety measures, work permit, site access, timing, report, de-briefing with customers
• Ø Monitor the smooth execution of the interventions, rescheduling/cancelling if required
• Ø Support remotely  on visit/calendar management

Maintain work orders

We are seeking outgoing iniduals with a passion for hospitality to join our team.

As a Customer Service Associate, you will be responsible for assisting clients by preparing amazing travel packages to not just meet, but exceed their needs and expectations. We highly encourage anyone with a passion for helping others to apply for our opportunity!   

Customer Service Associates will handle clients' travel needs from start to finish including, but not limited to, airline, car rentals, hotel accommodations, theme park tickets, concerts, shows, resort packages (including all-inclusive), and much more! Are you ready to take on a new and exciting career ? 

Roles and Responsibilities:

• Work in harmony with other team members. 
• Create and Market the agency. 
• Review client's budgets, to ensure we are creating packages to stay within budgets. 
• Become involved within your local communities, attending various bridal shows, and conventions to help promote. 
• Handle last-minute issues that may occur, and ensure they are addressed promptly. 
• Promptly respond to clients' requests, via phone and emails. 
• Maintain updated records for your clients. 

Requirements: 

• Must be authorized to work within the United States or Mexico. 
• Must have access to a laptop with internet access. 
• Must be effective at communicating with clients. 
• Personal travel experience is not required but is a plus. 
• Be available Evenings and Weekends   

Benefits: 

• Work Remotely. 
• Set Your Own Schedule (Part/Full Time Opportunities). 
• Discounts to Theme Parks and Cruises (after training). 
• Additional Travel Discounts. 

At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have erse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including EdTech Digest’s 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture, and our erse team is based across the US.

Our Ideal Candidate

• Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals
• Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
• Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
• Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey to achieve mutually beneficial long-term goals
• Continuously self-educate about Nearpod’s products and solutions and the K-12 competitive landscape
• Anticipate customer needs and adapts strategic plans in accordance with closely monitored metrics to achieve long-term goals and desired outcomes
• Cultivate and strengthen relationships within assigned accounts as well as cross-functionally within Nearpod
• Actively seeks to understand change and incorporate new processes and systems quickly and effectively
• Curate success stories from districts to broaden Nearpod’s efficacy resources

Required Skills & Experience

• You excel at building relationships—you establish rapport, listen, and earn your customers’ trust
• You can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control
• You have a bias towards action and proactivity, and look to direct a situation rather than react
• You have strong technical skills; you like learning new software and techniques
• You convey complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly
• You are driven to exceed customer expectations
• You proactively work to mitigate churn and handle objections to renew and expand accounts
• You want to use your skills to help support teachers and students
• You are driven to exceed customer expectations through a myriad of communication strategies
• You have worked in Education and/or SaaS driving large account implementations
• You have the ability to travel upon reopening of schools

Customer Success Managers at Nearpod are brought in at Associate CSM, CSM, and Senior CSM levels commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background.

Employment Requirements: Must be authorized to work in the U.S. without restrictions

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Support Representative

Location: US National – Remote

The Role:

At Newsela, Customer Support Representatives (CSRs) are the face of the company and the voice of the customer. In this role, you will execute both of these critical functions by being the frontline support for end-users, helping them to navigate Newsela, clearing confusion on site tasks, and alleviating frustration for user pain points. You’ll also lead the charge in collecting information and trends from the user experience, and using it to influence product, implementation, and integrations. You’ll use a state of the art customer relationship management tool that enables you to document the customer’s interaction and follow the journey from start to finish, no matter the issue/question type, timeframe, or contact preference. Reporting to the Manager of Customer Support, you’ll adopt a customer-first attitude as a Newsela frontline product expert and advocate for providing best-in-class support in all of our internal process and tools adoption.

Why You’ll Love This Role:

As part of our Customer Support team, you’ll have a front seat view into the direct impact the level of engagement Newsela products create in classrooms. You will speak with real-world educators from all over the United States who are passionate about their student’s learning abilities and who are empowered by the guidance provided by YOU on each and every contact. In addition to the fulfillment of having direct and immediate impact on classrooms all over the country, you will appreciate the continuous and encouraged professional learning and development opportunities and the culture of inclusion and belonging made priority and supported by things such as Newsela’s Inclusion Council, Affinity Groups, and programs that reduce bias in recruiting and onboarding.

Why We’ll Love You:

You have 2+ years of experience in a customer support function, with demonstrated success in meeting or exceeding general support KPI targets and goals, ensuring best-in-class experience is delivered during customer interactions. You’re able to easily isolate issues and provide technical or navigational guidance to customers to achieve resolution. You are excited to learn about edtech platforms and how they work with Newsela products to best support Newsela users and provide the most fluent user experience possible, and are passionate about contributing to the impact of learners.

Your ability to have the right balance of empathy with customers while exuding urgency in resolving their issue will speak volumes to the overall mission of Customer Support and Newsela as a company. You will not shy away from complex technical issues. Instead you will challenge yourself to locate an answer, and challenge your peers, teammates. and leadership to consider product or process improvements as the voice of the customer. On top of your Customer Support experience, you’re punctual, accountable, a quick learner, and detail oriented.

Merit Circle is looking to hire a Support Specialist - APAC region to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

At WhatConverts we innovate and initiate! We are a dynamic SaaS company who offers a comprehensive lead tracking solution for marketers - one place to track ALL leads. As a Customer Support Specialist at WhatConverts, you will be entrusted with providing reactive and proactive customer support; ensuring each customer has a full understanding of the WhatConverts platform. A Customer Support Specialist places strong emphasis on customer training, consultation, and driving solutions. 

This is a fully-remote, full-time position (40 hours per week). 

In this role you'll get to:

• Assist customers via email, chat and the telephone; ensuring they have the best experience possible setting up an account, troubleshooting their problems, and having their questions answered 
• Understand customer use cases and provide expertise on how WhatConverts can be leveraged to meet them
• Proactively advocate customer needs, issues and product feedback cross-departmentally
• Work with the WhatConverts product team to design/build tools, while offering feedback that will speed up and increase the quality of support available 
• Grow and develop customer relationships through proactive support with a focus on expansion, adoption, retention and renewal

What we're looking for:

• 2-5 years of experience in technical Customer Support required; previous SaaS support experience preferred
• Knowledge of Google Analytics or similar web analytics experience
• Experience with Zapier, CRM software and/or B2B SaaS software
• Basic understanding of Google Paid Ads and SEO tactics
• Basic HTML/JavaScript knowledge
• Ability to make customers feel empowered after interacting with support - there are no “silly” questions! 
• Ability to speak with clarity and confidence, as well as the ability to write clearly and concisely 
• An acute eye for detail and a high patience threshold 

Company Benefits/Perks:

• Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time
• Immediate impact -  the moment you join our team we hand you the reigns to work on projects independently and make a direct impact
• Health/Wellness - we offer medical, dental, and vision insurance… with WhatConverts covering 75% of the premium for inidual OR family medical plans! WhatConverts also offers LTD/STD/Life insurance that is 100% paid by the company! 
• Time off - in addition to paid holidays, WhatConverts offers competitive PTO plans that continue to offer greater rewards to long-term employees
• Diversity and inclusion -  our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach

Before you apply you should:

• Learn about our team
• Read about what makes us different or watch a product overview
• Read our reviews on Capterra and G2

WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.

This is a remote position.

Though the role you are applying is basically work from Home. You need to attend Interview in Office which is located in Pune. The company will provide system to work from home if you get selected in Interview.  

Amazon process - International Voice Process :  customer care executive, Freshers/ experienced, Graduate/ undergraduate, Salary is upto 25K, 5 days working, Location : Work from Home

Interview will be in Pune Office. Once get selected they can work from Home. System will be given by the company for the work to do. 

Qualified candidates may apply in the link https://voicejobs.in/share-job-details.php?id=71 directly here with your Voice Record. In response we will get your Cv & Voice Record we can check your language Fluency for further process of Interview

Customer Service, Customer Success, Customer Suppor

Bachelors

0-1 year

About Popcorn Growth

A fast-growing social media company. Our main line of business is Popcorn Growth, a TikTok-first influencer marketing agency. Here to shake up stuffy old-school agency practices.

We know that success on TikTok for brands depends on speed and efficiency.

We know that creators do their best work when we let them be the creatives

We’ve operationalized the whole influencer marketing process so that we can help brands move at the speed of TikTok.

Now, we are looking for passionate industry disruptors who are ready to move as fast as we do.

Client Success Job Description

This is a fully-remote WFH position. We just want the best, wherever you are.

In this position, you will be part of a dynamic and fast-paced team that values impact, efficiency and independence. As a fully remote company, all of our team members must be able to take full responsibility for their roles and sphere of influence.

Our clients are respected brands. You must be comfortable engaging with high-value clients and providing insight on the influencer marketing and social media space.

As a client success representative, you will be the bridge between our day-to-day operations team and our active clients. It will be your responsibility to organize, multitask, and manage all client facing requests, questions, and expectations.

Strong written and verbal communication as well as the ability to manage high stress situations and conflict with tact will be required. A background in marketing is preferred and will be a valuable asset.

What does a typical day look like?

When our sales team closes a client account, you will work alongside the sales team on handover. From this point on, you will be responsible for fully understanding the client’s unique needs and goals. This will entail watching recordings of all previous sales calls, reading through all client threads, and ensuring you have been adequately briefed by the account’s sales rep.

From here, you will schedule an onboarding call to get all the information needed to kick off the campaign and establish a relationship with the client.You will manage this relationship and serve as the one point of contact (predominantly via email) once they have been onboarded.

In the background, you will liaise with the Campaign Management Team based in Asia, the Creative Team based in the US, and the Creator Discovery team based in the US. You will touch on every part of the campaign process and be expected to provide a streamlined experience for the client as well as all Popcorn Growth teams.

Will you succeed in this role?

Because we are a start-up, we may not have the most robust and in-depth training process, so people who excel in our environment are people who are fast, independent learners who can pick up concepts quickly.

You simplify, simplify, and then simplify again. We found this to be counter-intuitive to some other hires that might have worked in other agencies or organizations that thrive on complicating processes to justify value. Nothing wrong with that! Popcorn Growth is just different. If you like short emails and dislike jargons, you might be a fit :)

Please Do NOT apply if:

• You always want to be perfect/excel at every task. We are a rapidly growing startup and so we need someone who is practical in their thinking. You must be able to find the happy medium between all information/data and getting the job done efficiently.
• You need guidance on everything. You must have a thought process of “If this goes wrong, will it cripple the company/process/client?” If not, make a decision and move on.
• You don’t have the courage to be brutally honest with the CEO and your team

Compensation

USD 1,000/month as part-time freelance + bonus tied to inidual and company performance

Popcorn Growth team members start off as part-time independent contractors (4 hours a day). The goal is to promote you to a full-time position within a month based on strong performance.

• Minimum college education

• Marketing background preferred

• Minimum 3 to 5 years of work experience

• Ability to work under pressure and deal with conflict

Service Support Associate – Remote #7187

Bellevue, WA

ALTERNATE LOCATIONS

Telecommuter – United States

AREA OF INTEREST

Customer Service and Call Center

Job Description

Symetra has an exciting opportunity to join our team as a Service Support Associate!

About the role

As a Service Support Associate, you will provide support to the National Service Team, including leadership. You will also provide on-going service for Symetra’s small accounts (10-99 lives) and manage renewals for that block of business. Life & Health licensure is required (can be obtained within 6 months of hire).

What you will do

• Responsible for providing service to an existing book of business
• Manage renewal process for designated book of business
• Assist with processing of contract amendments (for assigned book and for other team members) by documenting customer intent and working with internal partners to negotiate the right contract language changes to meet customer needs
• Support National Service Team with creation of client deliverables or overflow of service projects
• Support AVP, Benefits Account Management and Implementation, Regional Service Managers and the Field Service Manager with special projects including presentation creation and team meeting notes.
• Build team reports and handle assignments that supports customer delivery, internal benchmarking, and analytics
• Process Agent of Record changes for the national team and create new welcome packages for the new service contacts

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. Megan H. – Deputy Chief Compliance Officer

Symetra values learning. Symetra has so many resources – whether that is the Student of the Business courses, sponsorship of professional certifications, or just inidual employees being so willing to teach and answer questions. Felicia D. – Financial Reporting Lead Senior Analyst

What we offer you

Benefits and Perks

We don’t take a one-size-fits-all approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $22.08 $36.82 plus eligibility for annual bonus program

Requirements

Your experience and skills

• High school diploma required; 2-year college degree with a focus in Mathematics preferred
• Life & Health licensure is required (can be obtained within 6 months of hire)
• 2-4+ years of industry experience with a focus on life and disability
• Strong Life and Disability knowledge with an understanding of health and welfare benefits
• Knowledge of all group distribution products and the ability to communicate these clearly and concisely
• Outstanding verbal, written and interpersonal skills with an ability to communicate effectively with partners, clients, and leaders
• Excellent customer service skills
• Demonstrates professionalism and integrity
• Able to make independent decisions
• Creative problem-solving skills
• Comfortable with technology and familiar with MS Office Suite
• Excellent time management, multitasking, organizational, and prioritization skills

We empower inclusion

At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate erse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

In a complex industry, we strive for clarity.

Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we’re guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they’re getting, and we build products that stand the test of time. We work hard and do what’s right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

XLD Finance is looking to hire a Community Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

• You have a background in account management or operational teams at a high growth healthcare technology company, or management consulting experience 

• You are deeply empathetic to the needs of each customer stakeholder, and you build high trust relationships by understanding their needs, motivations, and challenges and by being an advocate for them

• You are a problem solver with strong analytical and communication skills

• You have strong written and verbal communication skills

• You are able to lead projects across multiple internal and external stakeholders

• You are able to work in a fast paced environment and can utilize prioritization and project management skills to appropriately manage a full workload

• Build and navigate customer relationships across different levels and functions within our hospital partners

• Act as the customers’ thought partner by providing insights and recommendations from Apella’s products

• Manage the rollouts of new features and products to the customer

• Partner cross-functionally across Apella’s teams to ensure our products continue to make our customers wildly successful

• Surface relevant input from customers that have implications for how we build and deploy our products

• Competitive salary and stock options

• Flexible vacation and a work culture that allows for taking time to recharge

• Remote first culture with unique events to help integrate the team

• Generous health, dental, and vision insurance - we are a health care company that takes care of our employees' health

• 4 months parental leave

Airtable is hiring a remote Customer Success Manager, Large Accounts. This is a full-time position that can be done remotely anywhere in the United States.

Airtable - Create apps that perfectly fit your team's needs.

Rocket Money is hiring a remote Customer Experience Associate. This is a full-time position that can be done remotely anywhere in the United States.

Rocket Money - The money app that works for you.

VIVIO Health is a rapidly growing specialty drug therapy management company. VIVIO’s evidence-based, data-driven specialty drug management and cost control solution has improved healthcare outcomes and lowered costs for large self-insured employers since 2016. We are looking for Healthcare Provider Support Representatives who are committed to helping VIVIO Health deliver the right therapies to the patients at the right cost. 

The Provider Support Representative communicates with Doctors’ offices and other medical staff members and processes requests related to VIVIO plan members via inbound and outbound provider calls, faxes and emails. Success in this role requires proficiency in the use of our technology system to enable the accurate processing of information for new and existing members. We are looking for people who have a strong work ethic, are impeccably organized, focused, proactive and can make an immediate impact. 

Key Responsibilities: 

• Handle a high volume of complex calls and other communications with Doctor offices, pharmacies, drug manufacturers and PBMs (pharmacy benefit managers). 

• Resolve and maintain 100% follow-through on provider questions, requests and open items relating to members and the VIVIO Health program. 

• Use our technology solutions to effectively capture the right information about our members and communicate it as necessary. 

• Comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices. 

• Successfully complete other assigned administrative tasks including but not limited to reporting and resolution for eligibility, adjudication and fill details.

• A quiet home-based office environment. 
• At least one year of customer service/call center experience in a high-volume environment.  
• You are passionate about improving healthcare, helping people, and have a successful track record of interacting with a erse population 
• You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program. 
• You are tech-savvy and can navigate through technology with ease 
• You are responsible and reliable and take ownership of your work while looking to constantly improve your performance. 
• You are bilingual in English and Spanish.
• Must be able to work a consecutive 5-hour schedule between 6 am-5 pm PST (9 am-8 pm EST) Monday- Friday.
• Must be available for training beginning 10.31.2022
• New team members will need to successfully pass the 90-day review for continued employment.

Desired Qualifications

• At least one year of appropriate healthcare experience. Educational experience in healthcare is a plus.
• Familiarity with Microsoft Office including Teams and soft-phone applications like Ring Central, Amazon Connect etc.

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable Federal, state or local municipal law. All your information will be kept confidential according to EEO guidelines.

Regular Part-time position, 25-30 hours per week. Consistent 5-hour shift Monday through Saturday.

Finexio is simplifying the way businesses make and receive business payments by integrating electronic payments and cashflow improvement solutions directly into customers’ business process software.

Our vision is a world in which finance leaders only have to decide “what” to pay- Finexio’s software seamlessly handles the “how” and the “when”.

Finexio is looking for a highly motivated and polished Director/Lead of Customer Support to lead and manage our customer support organization. As Director of Customer Support at Finexio, you will be responsible for driving the success of the front-line support team servicing and delighting enterprise customers. The Director of Customer Support will build strong relationships with senior executives and client staff to achieve adoption of the Finexio platform and maximize value for our customers. The role will suit someone who is passionate about making an impact, motivated to drive ROI for their clients, and enjoys strategic problem solving and proactive customer engagement.

Requirements

• Minimum of 10 years of Customer Support and Payments Processing management and leadership experience within tech-enabled service environment
• Demonstrated understanding of B2B payment methods and processes.
• Demonstrated ability to triage incoming issues and prioritize accordingly. Demonstrated ability to meet critical deadlines and working on a predefined schedule.
• Experience leading a team of customer support or customer success representatives
• Deep understanding of Zen Desk and Salesforce
• Demonstrated ability to triage incoming issues and prioritize accordingly.
• Demonstrated results in hiring, training, and retaining high performing customer support teams
• Proven experiencing building, defining, and refining standard operating procedures and SLAs
• Own and manage team data and metrics to drive monthly and quarterly internal performance reviews
• Candidates need to possess the ability to impact and influence customers and partners with a high degree of autonomy, energy, flexibility, and the drive to create real and measurable business results
• Experience in financial services products is preferred with knowledge of payment-related solutions
• An analytical mind and inclination for problem-solving
• Proven ability to influence leaders and effectively negotiate with business partners and clients
• Enjoys working in a dynamic, fast-paced environment. Adaptable and open to change
• Able to think and act both strategically (big picture) and tactically (details)
• Able to self-manage and prioritize a multitude of responsibilities and workstreams
• Comfortable in front of a variety of audiences including C-suite executives and clients
• Ability to travel for key business meetings and training (when available) – 10% of the time

Responsibilities

• Develop the Customer Support team into a high performing group by defining, executing, and communicating industry-best processes, standards, and best practices that work flawlessly and minimize escalated customer issues and escalations
• Be an ongoing example of customer service and lead the customer support and service team to deliver accurate, timely, helpful responses to customer's questions or support needs.
• Proactive review of processes to identify inefficiencies, control weaknesses and opportunities for improved efficiency and effectiveness. Collaborate with the Product group to build-out critical tools, automate routine work where possible, and address recurring customer issues.
• Ensuring that the team has an ongoing understanding of B2B payment methods and processes.
• Deliver on Finexio KPI and goals on Customer Satisfaction and Net Promoter Score.
• Act as the lead point of contact for all customer support matters, providing problem resolution and escalations in a timely manner.
• Ensure your team is working diligently to pursue and resolve customer tickets in Zendesk according to internal KPIs and both internal & external SLAs.
• Educate and train your team of customer support reps and manager, including presenting process, product, and technology training.
• Develop a trusted relationship with key client stakeholders.
• Understand and drive alignment between Finexio and client goals and communicate and advocate for clients’ needs internally.

Benefits

Why You’ll Love Working at Finexio:

• Culture: We are a humble, client-first team that is focused on collaborative data-driven success.
• Speed: We move fast, love new ideas and give you the opportunity to push your limits.
• Growth: We are expanding rapidly into new markets, launching new services and creating a world-class company

What We Offer:

• The chance to work in a fast-paced start-up environment with experienced industry leaders.
• An environment where you can e deep into the latest technologies and make a real, measurable impact
• Competitive salary and stock options
• Medical, dental, and vision
• Unlimited vacation policy

Join our mission to create and connect cyber-ready humans and organizations through highly engaging hacking experiences that cultivate out-of-the-box thinking. (Find out more insights about Hack The Box culture on our career site).

About the role

One of Hack The Box's goals is to make cybersecurity training accessible to everyone. Hacking events contribute a big deal to that and we want their numbers to skyrocket. This is why we are on the lookout for a Community Growth Associate, who’ll drive this growth. 🚀

Managing and driving the Events, Meetups, Sponsorships, Conferences will be your main focus! We want to reach cybersecurity enthusiasts all around the world; make them aware of HTB, our purpose to make cybersecurity accessible and fun for all; identify local needs and create strong, local communities! 💪

You’ll be mostly talking with Meetup Hosts, our Ambassadors, providing them with support, creative incentives, while engaging with internal stakeholders to enable the delivery of top-notch event experiences for HTB users. Exciting, right?

About HackTheBox

Hack The Box is a massive hacking playground, and infosec community of over 1.0m platform members who learn, hack, play, exchange ideas and methodologies. We are an online cybersecurity training platform that allows iniduals, businesses, universities, and all kinds of organizations all around the world to level up their offensive and defensive security skills through a fully gamified and engaging learning environment.

Responsibilities

• Identify and explore new opportunities for meetups around the globe
• Manage incoming requests from HTB user-base for meetups, evaluate them and identify great opportunities
• Increase the number of HTB events on a global scale
• Take ownership of the HTB Ambassador Program, nurture it, and ensure its success by increasing the ratio of Host to Ambassador and design great incentives 💚
• Collect technical (machines, challenges) and operational requirements from Hosts and HTB Ambassadors
• Keep track of events and engage in a timely manner with both external and internal stakeholders
• Handle operational tasks related to events (Prizes, Giveaways) both internally and externally
• Keep engaged and updated the appropriate internal departments (design, systems, content, marketing) that contribute to even promotion and delivery
• Evaluate the success of events, identify areas of improvement and work with Hosts and Ambassadors to improve event quality

Requirements

• Strong communication in English and reach-out skills.
• Previous working experience in a marketing department
• Experience organizing events will be a strong plus
• Ability to build strong relationships with the community.
• High energy, can-do personality, and ability to thrive in a high-growth, dynamic environment.
• Time management, prioritization, and collaboration skills.
• Ability to think creatively around enhancing audience engagement year over year.
• Maintains a disciplined and effective project management approach to strategic events & partnerships with a heightened sense of urgency and discretion.

Benefits

Why work at Hack The Box?

• You’ll have the chance to shape the industry of cybersecurity training
• You’ll be able to grow as we grow and solve challenging problems working with people all over the world
• You'll work with an international, passionate about HTB and very talented team
• You’ll definitely have fun while working at HTB 🥳

We have also other benefits that will keep you happy:

• Private insurance
• Free lunch & snacks at the office
• 25 annual leave days
• Dedicated budget for training and professional development, participation in conferences
• State-of-the-art equipment (mac, iPhone, and mobile plan)
• Full access to the Hack The Box lab offerings; so you can learn how to hack
• Flexible/Hybrid working - Can be fully remote

Selection Process:

• A conversation with the Talent Acquisition team to know us better and to share more info about HTB and the role
• A bit more of a technical conversation with the hiring manager to get a better understanding of your experience and achievements
• A challenge related to the job and conversation about the way you have approached it. This will really help us understand your skillset and have a fair selection process.
• Meet the c-level
• Offer 🎉

About Save My Exams

In a few short years, Save My Exams has grown to almost 42,000 paying members by building an exceptional product that students, parents and teachers love.

Our mission is to build the best course-specific learning experiences so students have everything they need to ace their exams.

We’ve had amazing success since we started our journey in 2017, and in the last 12 months we’ve:

• Helped over 5 million students, parents and teachers with our resources

• Hit 42,000 paying members
• Achieved a Trustpilot score of 4.7/5
• Grown the team to 60 people (and expect to be 70 people by the end of 2022)
• Grown revenue by 100%
• Been profitable the whole time!

Description:

We’re looking for a Customer Support Associate to support our growing team at Save My Exams. Your mission in this role is to support and understand our customers’ needs by providing high-quality and suitable resolutions to any issue they may face. You’ll be placed in the Customer Support team to support the Customer Support Manager with resolving queries and maintaining a high level of service. As the first point of contact for all of our customers, you will ensure all customer queries are dealt with professionally and efficiently. You’ll play a vital role in ensuring the Customer Support team, and therefore Save My Exams as a company, operates as effectively and sustainably as possible.

Requirements

Your responsibilities:

• You will help and support Save My Exams’ customers with a wide variety of queries via email.
• You will resolve simple queries efficiently and you’ll take the time to investigate and resolve more complex ones.
• You will proactively gather information and look to improve/document processes so that you are ready to answer most customers’ questions that come your way.
• You will assist the Customer Support Manager in weekly/monthly reports and meetings.
• You will proactively work towards customer support KPIs to effectively ensure goals are met.
• You’ll be working across multiple platforms to access and update customer data. We’ll give you all the training you need for each programme, but you’ll need to be able to pick things up fairly quickly and be tech-savvy.

Requirements:

Hopefully, you’ll have some or all of the following:

• Independent problem solver. You’re quick thinking and resourceful. You enjoy solving a wide range of problems and are comfortable working independently.
• Patient & Attentive. Patience is crucial for providing great customer service. You must be willing to take the time to fully understand each customer’s problem and needs. It is also important to be mindful and attentive to the feedback that you will receive.
• Clear communicator. You have the ability to communicate clearly when working with customers, your team and other departments. It is important to keep your communications simple with customers but leave nothing to doubt.
• Good writing skills. All of our customer support is in written format, currently by email. You are confident constructing grammatically correct sentences to a high standard whilst ensuring your interaction with customers is always empathetic.
• Time efficient & Organised. You’ll be able to manage your workload and prioritise tasks effectively. You will be a reliable team member that is happy switching between different queries that come your way. You always aim to get customers what they want in an efficient manner and it is important to think creatively and be resourceful.
• Growth mindset. Motivated by continuous learning, and working in a fast-paced startup environment.
• Goal-Oriented Focus. You are comfortable making decisions to be in line with our company strategies. It is important to have a collaborative mindset and proactively think about how your actions can affect the overall success and growth of Save My Exams.

The Process:

1. Application Form
2. Assessment Task
3. Online Interview

Benefits

Working for a fast-growing, bootstrapped education company is a rare opportunity, one we consider a lifestyle choice rather than a job choice.

Our positions are challenging, but also come with amazing advantages and opportunities.

Here’s what we offer:

• Competitive annual salary between £22,000-£27,000, depending on experience, skills, and where in the world you’re based
• 28 days paid vacation (plus UK bank holidays)
• Paid sabbatical - 28 days paid leave for every 3 years you work with SME (in addition to your annual holiday allowance)
• Annual profit share and stock options
• Learning & Development budget of 3 days and £500 per year
• Pension contribution
• Equipment budget for equipment you might need to do your job brilliantly
• Remote working: work from your home or wherever you want! We’re UK based but our team is spread out all over the world – UK, US, Germany, South Africa and more.
• Reasonable hours: we don’t expect (or want) you to spend every waking hour at work. We’re outcomes-oriented and want you to be able to operate at your peak for the long term.
• Control over your time: Fully remote & flexible, but with regular company get togethers and away days
• Impact: We give you the opportunity to solve challenging and meaningful problems that make a real difference to the lives of millions of students and teachers.
• Amazing team: we’re a erse, talented and friendly group who love what we do.

All Are Welcome Here

Save My Exams is an equal opportunities employer and we are committed to building and empowering an inclusive community within our company.

Our goal is to create a workplace where everyone is treated fairly, equitably and respectfully.

Research shows that underrepresented groups apply only if they fully meet the criteria in a job listing. Save My Exams is committed to levelling the playing field, and we encourage anyone from any background to apply even if they don't check every box on our job listing.

We believe flexibility is important, and we're happy to chat to you about flexible and remote working. If you need any flexibility or adjustments in our interview process - to help set you up for success - then please let us know too.

Watch this video first: https://youtu.be/nMGrqjmzL-A

We’ll be accepting applicants until September 6th, 2022. Be sure to apply before then.

The Author Success Coach provides excellent service to our authors, through high quality coaching. This person must be friendly, authentic, and respectful in author interactions.

Your job is to help our authors get published, get noticed, and get profitable. Whether it's starting or growing a business, becoming a career author, or leaving a legacy, we provide the coaching that will set them up for success.

This will be done through tracking author success checkpoints, continually improving our coaching program, improving course curriculum, contributing to other team meetings, and recommending author testimonials to our team every quarter. The Author Success Coach will work in tandem with our coaches, with our author success team, and with our community team to help our authors get their books published.

This role will be accountable for the following KPIs:

1. 120+ Results per year- 75% of authors achieve the promised result of the program they’re in within 1 year
2. 96+ Launch Call Sets per year - 30%+ of SPS authors renew into the next phase product
3. 200 Monthly Coaching Calls Completed

You MUST be:

• Ready to learn, be challenged, and grow a ton
• A self-starter who is obsessed with continuous improvement
• A team player who believes that the best things are accomplished through teamwork
• Organized, detail-oriented, and a systems thinker
• An experienced coach/strategist who isn’t afraid to get their hands dirty, be scrappy, and execute quickly
• Ready for a challenge and excited to take ownership of facilitating virtual and in person workshops

NOTE: This position is full-time and virtual. Meaning you can work from anywhere. The team here at SPS is located around the world, with the majority of us in North America. Preference for this position is someone working in the US or Canada.

DISQUALIFIERS: Please DO NOT apply to this position if you:

• Have no interest in books (and using books to change people’s lives)
• Have less than 2 years of coaching experience
• Have never facilitated a virtual or in person event/workshop
• Are not a team player

If none of these things can be said of you, then please continue reading...

ROLES AND RESPONSIBILITIES

• Coach our authors to achieve our program promise within a year
• Give our authors a “Raving Fan” experience (Think Disney or Chick-fil-A)
• Work closely alongside other departments to help authors publish their book
• Continually grow alongside the coaching team by providing and receiving feedback through monthly call reviews
• Help improve current workshop/group coaching call structure and experience for our authors that lead to tangible results
• Full Ownership of the Workshop/Group Coaching Call Calendar and implement changes as necessary

Qualifications:

At Self Publishing School, we value work ethic, coachability, and past results you’ve delivered significantly more than your degree (or lack thereof), GPA, etc.

Have you delivered results in a similar role in the past? If so, that’s what we’re looking for.

That being said, feel free to apply even if you don’t “tick the boxes” below. Just be sure to mention that in your application + why we should consider you.

Required:

• Ready to work 45+ hours a week
• At least 2 years of coaching or strategic business consulting experience,
• Proficient tech skills
• At least 1 year of virtual/ in person event facilitation experience
• Perfect written English, excellent spoken English

Preferred:

• A proven track record of business coaching and facilitation experience with tangible results
• 1 year of sales experience
• Has published a book on Amazon

$40-65k; depending on qualification and experience + Incentive compensation (approx $700/mo).

Also includes the following benefits:

• Top tier healthcare: your choice of high-quality healthcare (for US-based full-time employees)
• Self-Care on the company!
  • This can also be used for items like house cleaning, massages, gym memberships and float tank therapy!
• Work remotely: save $5k/year in commuting costs and 100+ hrs each year (aka. 2 ½ extra weeks of “time off”)
• Ability to earn into a revenue-based compensation structure after 18-24 months of full-time employment exceeding KPIs
• Newly unveiled company 401K plan with company match to help your plan and prepare for retirement
• Bi-annual team offsite retreats in really incredible locations! (i.e. We just got back from Cancun!)
• Access to the company training budget to expand your skills and become the absolute best version of yourself!

ABOUT SELF-PUBLISHING SCHOOL:

Click here to check out a video from our CEO Chandler Bolt to find out what it’s like to work at Self Publishing School.

Self-Publishing School is an online education company that teaches people how to write, market & publish their first book in as little as 90 days.

We provide people with more opportunities, confidence & income through publishing a book.

Our program is by far the best on the market which is why we have one of the highest student success rates of any online training company. We genuinely care about the success of our students and provide a great avenue for them to be successful.

Our company is driven by 2 unique viewpoints:

• It’s not about the book. It’s about what the book does for you.
• In going through the process, our students learn a lot about themselves and conquer fears, challenges & limiting beliefs they never knew existed.

They’re also surprised by all of the opportunities that pop up once their book is out there.

The purpose of our company is to disrupt the publishing industry and show people that self publishing is not only an option, it’s the BEST option.

The publishing industry is broken. The big publishers are antiquated and inefficient. They take advantage of the people doing the hard work...the authors. Our company exists to show people there is a better way…

…a way that doesn’t involve: using a publisher, wasting 2 years of your life, giving away all of your creative liberties, giving away all of your book royalties, and relying on a publisher that doesn’t do any marketing for your book.

Click here to check out the “explainer video” of what we do at Self Publishing School.

Click here to watch the TEDx talk from our founder (Chandler Bolt) and learn more about the WHY behind what we do.Self Publishing School made the INC 5000 in 2018 (#2,699) 2019 (#1,483) 2020 (#1,944) and 2021 as one of the 5,000 fastest-growing private companies in the US. In the California region for 2020, we ranked #172, also by INC.

As we always say, “the best is yet to come”. We’re excited to continue climbing & growing thanks to our incredible team & customers.

There are currently 34 full-time, and several part-time team members at Self Publishing School working remotely from across the country and around the world.

All team members are “A players”, with a love and passion and a drive to do great work and make the world a better place.

You won’t find grumbling, negative co-workers here. People at SPS are passionate and excited about what they do!

Here are the company's core values. We call it “The SPS Way”:

1. Honesty & Integrity Always Win
2. Fail Fast, Fail Forward, Fail Often
3. Hard Work & Continuous Improvement
4. Everyone is Responsible for Facilitating Change
5. Best Is The Standard

Click here to watch videos from our founder Chandler Bolt explaining the company's Core Values.

Although the team is virtual at SPS, the culture is alive and well…often referenced as one of employees’ favorite parts about working here.

2-3 times a year the team meets in a unique city in the US (sometimes internationally) for a 3-5 day company retreat…planning the next quarter, connecting in person, having fun, and celebrating wins.

The environment is very fast-paced, and high growth. The company is growing fast, meaning a high level of accountability, responsibility, and autonomy for everyone on the team.

We’re constantly investing in the training & growth of our team members through book clubs, courses, training, and live seminars. All employees are given $15,000+ worth of training and continued education upon being hired by the company.

Since you’re working remotely, you can say goodbye to the dreaded commute (meaning more time for family & fun). This isn’t your average 9-5. Hours are somewhat flexible as long as you get your work done. That being said, due to the growth & pace of the company, it’s not uncommon to work 40-50+ hour weeks.

Because of the company’s growth & hiring needs, there’s a huge opportunity for advancement and promotion if you’re a fast learner.

Overall, the culture of the company is high growth, fun, empowering, and motivating, with support from a world-class team of people who love what they do.

In 2019, Self Publishing School was certified as a “Great Place To Work” by GreatPlaceToWork.com.

Click here to watch a video from our CEO (Chandler Bolt) on how we build GREAT culture on our virtual team at SPS.

Here is our blog: www.self-publishingschool.com/blog

Here is our main site: self-publishingschool.com

Here are our other sites: SelfPublishing.com, theWriteLife.com, TheBookDesigner.com, MakeALivingWriting.com, FreelanceWritersDen.com

Think you’re a fit? Fill out the application below…

(We’ll be accepting applicants until September 6th, 2022. Be sure to apply before then.)

*You must fill out the application below to be considered for the position. Resumes separate from this application will NOT be considered.

Have further questions? Send us an email at: [email protected]

ABOUT US

Sorted is a refreshingly agile and data-driven software company, powering dynamic checkouts, carrier management, delivery tracking and automating returns management around the world. Through partnerships with some of the biggest global carriers and customer-obsessed retailers, Sorted transforms every delivery journey into a 5* customer experience.

Trusted by leading global retailers – such as ASOS, Asda and Lush – Sorted’s delivery experience platform fixes poor delivery choice, broken customer promises and disjointed post-purchase communication to increase customer happiness, drive loyalty and support retail growth.

With software now live in 17 countries, Sorted is recognised as one of fastest growing companies in Europe as named by the FT and one of the UK’s most successful digital businesses by Tech Nation’s Future Fifty, Europe’s leading late-stage growth programme.

We have ambitious plans but a brilliant team of over 100 talented people (and growing) we are confident we’ll achieve these.

Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, transparency and purpose.

And this year we’re proud to have been recognised as one of the top ten most innovative retail technologies in the UK in the BusinessCloud’s RetailTech 50 for 2022! No one likes a show off, but we can’t not shout about this. We’re working hard to make Sorted great; we know the roller coaster will continue, but with great people we think it is an exciting time here at Sorted.

If you’re inspired by what we’re doing, are up for a challenge and share our vision, we’d love to hear from you.

Requirements

ABOUT THE ROLE

With big plans for 2022, we’re on the hunt for an Application Support Analyst. Are you a Service Desk super-hero who loves to deliver amazing levels of service to your customers? Do you get a kick out of investigating and resolving problems and passing-on your knowledge?

If you’re looking for a role where you can grow beyond the desk and get hands-on with the latest technology, then joining our Global Support Team as an Application Support Analyst could be the best move you ever make!

The Global Support Team are the first point-of-contact for our customers and support our mission-critical SaaS platform by proactively identifying and fixing potential issues and delivering Service Improvements. If things go wrong, they restore service quickly and own the identification and remediation of the Root Cause.

The day to day stuff:

No two days are ever the same at Sorted, and your role will be varied and erse. The pace we move at also means priorities will change, so you’ll need to be comfortable with multitasking and shifting workloads. But when plans shift around, we work together to ensure you have fully support and clarity on expectations and deadlines.

You are a Service Desk super-hero who loves to deliver amazing levels of service to your Customers. You get a kick out of investigating and resolving problems and passing-on your knowledge?

As a key member of the The Global Support Team, you’ll be the first point-of-contact for our Customers and support our mission-critical SaaS platform by proactively identifying and fixing potential issues and delivering Service Improvements. If things go wrong, they restore service quickly and own the identification and remediation of the Root Cause.

ABOUT YOU:

You should apply if:

• You’ll have operated in a Service Desk environment, logging and resolving Incidents and Requests in line with formal SLAs, and communicating directly with Customers via email and telephone.
• You’ll have great problem-solving skills, an eagerness to learn and the desire to constantly identify ways of improving what we do.
• You’ll have used a Service Management tool, such as Jira, ZenDesk or ServiceNow, and be familiar with basic ITIL terminology and concepts.
• You’ll have successfully triaged Application issues to allow you to resolve them yourself, or to quickly identify an appropriate resolver team – i.e. Application 3rd Line or Infrastructure.

And it would be super great if:

• A formal ITIL or SDI Qualification.
• Experience supporting Customers in a Software-as-a-Service environment.
• Exposure to Major Incident, Problem or Change Management.
• Knowledge of Retail, Supply Chain or Logistics operations.
• Exposure to Microsoft Azure or AWS.
• You know what it’s like to work in a scale up company and love the vibe (and sometimes chaos!)

Benefits

• WHY YOU’LL LOVE WORKING HERE: Aside from the role, the people, our culture and our mission, we have some other things that make Sorted a pretty awesome place to be. Here’s a few other things that our people love: ● Share our success: we know our success is a credit to our talented and hard-working people, so every Sorted employee has share options ● Develop with Sorted: your development is important to us. Have a goal in mind? Share it with us and you can use your £200 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Sorted too! ● Your well-being matters: Private Health for everyone that works here including optical and dental cover. We also give you Life assurance and everyone has access to our employee assistance programme. ● Generous Holiday allowance: How does 40 days per year sound? How about an extra day for your birthday also? You got it! ● Supporting your family: we offer qualifying Sorted employees of all genders a generous 20 weeks of fully-paid time off to look after their new arrivals ● Work isn’t somewhere where you go, it is something that you do. Our roles are remote first (within the UK), but if you want to come to the office in Manchester or London occasionally, that is also cool. ● Our team: we’re an energetic, sociable and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics Sorted wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. If there is anything you need to help you participate fully in the interview process, we'd like to hear about that too, please just include it in your application. Come join us!
•  

Hi there 👋

Thanks for wanting to know more about Hack The Box career opportunities.

Join our mission to create and connect cyber-ready humans and organizations through highly engaging hacking experiences that cultivate out-of-the-box thinking. (Find out more insights about Hack The Box culture in our career site).

Technical Customer Support is responsible for incoming requests from the customer user-base, mainly from private iniduals, forwarding requests to relevant parties internally for solution provisioning or additional checks, and updating relevant stakeholders on a daily basis on the progress of technically complex issues.

Your day-to-day duties are performed on a dedicated support platform, being assigned cases as they come in and depending on your current workload. Our team members need to be available during certain key times of the day, depending on their time zones and accommodation but with respect to the business operating hours of the Technical Support team and those of other Hack The Box key departments with which communication on certain subjects is important to the resolution of user issues.

Hack The Box is an online platform that allows its users to test, train and enhance their penetration testing skills as well as to exchange ideas and methodologies with other members of similar interests by playing with real-world security issues and vulnerabilities, that are constantly refreshed. HTB community consists of over 1M cybersecurity enthusiasts who use our platform to build their skills in a fun and gamified way. Apart from the community, our B2B solution is used by over 700 corporations, consulting firms, non-profit organizations, and education institutes to train their personnel on cybersecurity

Requirements

• Already acquainted with the platforms and products on offer from Hack The Box
• Adequate troubleshooting skills and patience

• Some experience with networks and network engineering

• Process and evolution oriented mindset
• Highly organized, motivated, with a passion for helping, teaching, guiding and learning
• Strong analytical skills, attention to detail, and the ability to learn new skills
• Ability to organize and manage multiple communication channels and issues, working both independently and remotely
• An understanding of organizational charts, escalation procedures, and social engineering
• Proficiency in English
• Strong written and verbal communication skills

• Prior security industry experience is a huge plus
• Knowledge of customer service methodologies
• Courses and certifications in the cybersecurity domain
• Experience in web application and/or network penetration testing
• Documented bug bounty hunting experience and/or CTF experience
• Familiarity with virtualization technologies (VMware Workstation, ESXi, vCenter)
• System administration experience (Windows, Linux, etc.)

Benefits

Why work at Hack The Box?

• You’ll have the chance to shape the industry of cybersecurity training
• You’ll be able to grow as we grow and solve challenging problems working with people all over the world
• You'll work with an international, passionate about HTB and very talented iniduals
• You’ll definitely have fun working at HTB 🥳

We have also other benefits that will keep you happy:

• 25 annual leave days
• Dedicated budget for training and professional development, participation in conferences
• State-of-the-art equipment
• Full access to the Hack The Box lab offerings; so you can learn how to hack 😉
• Flexibility in working hours
• Online wellbeing classes
• Other benefits may be added depending on your location

1. A conversation with the Talent Acquisition team to know us better and to share more info about HTB and the role
2. A bit more of a technical conversation(s) with the hiring manager to get a better understanding of your experience and achievements
3. Offer 🎉

Location:  US Locations Only; 100% Remote

Fun, innovative, game-changing, and reputable full-service merchant service industry experts seeking a detail-oriented, creative, and organized full-time remote POS  Support & Terminal Deployment Specialist.

(Note: This job ad is long because we love our company, and we want to ensure all candidates understand we have a different approach to doing business. Please work just as hard on your cover letter as we did writing this ad. The effort you put into applying for this position shows us you are the right person for RedFynn. COVER LETTERS AND RESUMES ARE READ, AND DO MATTER. Read the job description in full, including the ‘How to Apply’ section before submitting your application.) 

Required experience (mandatory): 

• 2 years merchant services industry experience (or related industry).
• Knowledge of processing platforms – TSYS, FD, etc.
• Knowledge of different hardware brands – PAX, Dejavoo, etc.
• Knowledge of different pricing structures in the merchant services industry – Interchange +, Tiered, Flat Rate, Cash Discount, Tender-Based Pricing, Surcharge, etc.
• Experience with troubleshooting device errors (PAX and Dejavoo).
• Experience with using PAXStore and STEAM for programming devices.
• Knowledge of programming and back-end restaurant software, retail software, and ecommerce configurations for POS systems ecommerce platforms. (Examples: Clover, Retailcloud, Micros, Shopify, Woocommerce etc).
• Functional knowledge of iOS operating systems, Google Applications, Adobe, and phone systems.
• Ability to work with both technical and nontechnical personnel to solve network, software, hardware, payment processing, and other related issues.
• Ability to work independently with limited supervision – this is a 100% remote position!
• Willingness to be on call and work more than 8 hours per day if necessary.

Preferred experience:

• Experience in network admin/maintenance and user technical support and troubleshooting is preferred.

Job Responsibilities: 

• Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information.
• Update terminal files in estate management software.
• Process inbound emails to the point of resolution (e.g. issues with terminals, status of deployment, error messages, etc.).
• Quickly troubleshoot hardware and software issues; ability to troubleshoot issues remotely.
• Provide escalation assistance to our merchants and partners regarding issues related to their hardware and software.
• Adapt and effectively utilize various internal computer applications.
• Successful candidates will possess the skills necessary to take ownership of problems and see them through to conclusion, providing our partners and merchants with quality customer service every step of the way.

Skills Needed

• Attention to detail as it relates to supporting our merchants and partners.
• Work well in a fast-paced environment while staying precise in daily activities.
• Must be able to communicate with our merchants and partners in a respectful and concise way.
• Able to work across all departments with ease, but still work independently.
• Efficient with Apple operating systems (Mac/iOS), Google Applications, Adobe, and phone systems.
• Able to navigate multiple system interfaces to handle inbound and outbound calls and correspondence for our merchants and partners.
• Out-of-the-box thinker who is willing to contribute ideas for process improvement when it comes to Technical Support and Deployment.

Position Benefits 

• Apple computer supplied by the company
• Remote work from home position
• Paid holidays
• Monthly wellness stipend
• PTO (can be used after 90 days of hire)
• Retirement program with company match
• Dental/Health/Vision/Life Insurance (can be used after 90 days of hire)

How to Apply 

To apply for this position, please email your resume and a cover letter stating your salary expectations to [email protected]. Any application which does not include all of the mentioned items will not be considered. Also, please place “POS Support and Terminal Deployment Specialist“ in the subject line when sending your submission.

Location: US Locations Only

At Augmenta, we’re on the mission of changing Agriculture by “smartly” automating the most critical agricultural operations, driving down costs, and improving crop performance.

Augmenta is a deep-tech company serving farmers and agricultural service providers with both intuitive and actionable solutions. Our company is the first in the sector globally, combining reliability with scalability. The technology is based on edge computing, multispectral computer vision, and AI to achieve an accurate perception of the farming environment (e.g. the canopy health) and automate tasks, such as fertilizer application. Our state-of-the-art machine learning tech and carefully designed hardware operate in real-time and the system "learns" the more it's used by the farmer. A typical farmer can increase his yield up to 15%, reduce the number of chemical field inputs by up to 20% and increase the quality of his field's end-product by 15%.

We are a erse, agile, and cool team of top performers situated in different locations in Europe and the US. We care about each other, and our Culture & Values are immensely important to us. Trust is at the very heart of how we work; we have no fine print.

• No fine print
• Ownership
• Open & courageous communication
• Servant leadership
• Farmer First
• Think big

About the Job:

A hybrid role, partial sales and partial product, the regional customer success manager’s main responsibility will be to establish and maintain a strong report with Augmenta’s customers and dealers and ensure that they have the best possible experience with Augment’s products and services. You will be involved in all aspects of the post-sales operations. Starting with assisting the sales team with customer/dealer installation and product demos. Then transitioning to being the dealer’s first point of contact for day-to-day support and questions. These questions will range from simple compatibility questions to complex agronomic questions. Finally, you will also be responsible for routine dealer check-ins that not only help maintain a strong relationship but also allows you to gain valuable dealer feedback that you will relay to the product team so that we can develop the best possible product.

As a customer success manager you will be expected to:

• Drive early success for new users by ensuring a positive start to their dealer journey through activities such as training, installation, setup, and early data validation.
• Become an expert in both Augmenta’s products and agricultural application technology
• Expertly communicate Augment’s erse offerings (Real-time VRA, Nitrogen, PGR, Harvest aide, and fungicide)
• As the dealer advocate, place outbound calls to dealers and customers to better understand their needs and provide internal feedback on how we can drive continuous improvement.
• Ensure customer engagement and retention by proactively guiding regular meetings, tracking accounts with churn risk, and working proactively to ensure contract renewal.
• Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals.
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed.
• Work closely with Sales, Product, Marketing, and Engineering teams to ensure we meet our customers’ needs.
• Willing to travel up to 50% of the time within the territory.

Requirements

About you:

First and foremost, we need everyone willing to join us to be a team player, good communicator, humble, and aligned with our culture and values. Now about the job-specific specs:

• Self-starter that can work independently with minimal supervision
• The ability to multitask and use strong reasoning skills to prioritize daily tasks
• Strong agronomic background with a bachelor’s degree in an agronomic-related field or 3+ years experience in agronomy or agricultural customer success
• A demonstrated ability to drive customer satisfaction and build customer relationships
• Strong knowledge of precision ag technology (CNHi, Raven, JD, Trimble, AgLeader, etc.)
• Strong mechanical aptitude being able to not only install and maintain technology but to troubleshoot as well
• The ability to effectively work and communicate with a multinational team across multiple time zones

• Experience in operating sprayers, spreaders, side dress rigs, etc.
• Certified Crop Advisor CCA

Benefits

About what we can offer:

• Competitive base salary with fast, result-driven raises
• Health insurance package
• Car Stipend
• Phone Stipend
• Bonus scheme
• Flexible working schedule
• Remote work
• Continuous Training & Development opportunities with company-funded initiatives
• An open, dynamic, and cool environment in which trust is a guiding principle
• A fun, erse, and global team of top performers who will support you in your mission

Twilio is hiring a remote Director, Email Support. This is a full-time position that can be done remotely anywhere in the United States.

Twilio - Build the future of communications.

The Live Operations & Customer Support Specialist calls for a high-bandwidth, meticulously organized inidual, who can juggle both issue resolution and concise communication. We are looking for a self-starter who wants to innovate and be part of a dynamic, fast-moving team.

This is a US-based remote position. Working hours are based on Pacific Time Zone, with some flexibility.

• Handle inbound issue resolution for Showdigs network of agents, prospective renters, and property managers while maintaining a best-in-class experience in every interaction.
• Address time-sensitive issues, such as payments, scheduling questions, agent or prospect issues, or troubleshooting by text and phone with tact and the utmost professionalism.
• Demonstrate strong communication skills and relationship-building.
• Develop deep expertise in how Showdigs processes, systems, and resources work, and how to use them to drive positive outcomes.

• 1+ year(s) in online customer experience, customer success, or operations roles.
• You are experienced in remote working, and are very good at collaborating with your team as well as working independently,
• You are service-oriented, responsive, and multi-tasker.
• You are meticulously organized - you can juggle both issue resolution & concise communication.
• You are a highly motivated self-starter.
• You have excellent communication and interpersonal skills.
• You are an innovator - you're not afraid to challenge the status quo.
• You are a strategic thinker -you love thinking about new opportunities or process improvement.

• We offer competitive compensation packages, health insurance, paid time-off, and 401(k).
• We are a group of smart, humble, and goal-oriented people. You can be your authentic self here!
• We are a technologically and data-driven business.
• We love solving problems, thinking creatively, and trying new things.
• We have a smart, experienced leadership team that wants to do it right & is open to new ideas.

Founded in 2018 by seasoned entrepreneurs in the Real-Estate space, Showdigs is a Seattle-based technology company passionate about transforming the way people rent apartments. Showdigs is a location-based app that offers property management a software tool alongside on-demand showing agents. Our network of licensed real estate agents provides on-demand showings for prospective renters, making the rental process fast, simple, and cost-efficient for property managers.

🤘 Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite Technical Support Specialists with a relevant background to apply for the role in our Integration Department.

Technical Support Specialists function at Playson is responsible for a full customer support service of our current partners integrations.

To succeed in the advertised role, you have:

✅ To be proactive and client-oriented person with strong work-ethics

✅ Effective communication skills with a proven ability to troubleshoot

✅ At least Upper-intermediate level of proper written and oral English

✅ Strong desire to develop and learn quickly

✅ Knowledge of XML/JSON

✅ Knowledge of Git

✅ Understanding of API protocols

✅ SDLC knowledge

✅ Ability to have obligatory 2-3 remote night shifts per week

Would be beneficial to know:

➕ Knowledge of the iGaming industry

➕ Experience working with Jira and Atlassian stack

➕ Basic knowledge of QA process

➕ Previous experience on relevant position

➕ Experience with monitoring systems

➕ Experience using Scrum/Kanban with basic project management skills

The importance of the role is in:

🤩 Understand and analyze issues, be able to find appropriate solutions

🤩 Integration protocol testing

🤩 Second level customer support

🤩 Delivering excellent customer service with 5 shifts a week

What you get in return:

🏆 Competitive salary fixed in USD with yearly performance reviews

🏆 Transparent bonus system on a quarterly basis

🏆 LLC via Diia City formalization

🏆 Full taxation coverage from the company’s side

🏆 Flexibility in your schedule

🏆 Remote Work

🏆 Full Medical Insurance for you and your +1

🏆 Special Life Event financial support

🏆 Unlimited paid vacation leave and Ukrainian bank holidays

🏆 Unlimited paid sick leave in case of necessity

🏆 Development courses/training reimbursement

🏆 Online English classes that do make a difference!

🏆 Employee Referral bonus program

Recruitment process looks like this:

1. HR video call

2. Technical interview 

3. English Test

Sounds like an opportunity not to miss? 👉 Apply today and let’s discuss your professional growth in Playson.

Our mission:

Playson vs military russian invasion in sovereign Ukraine

We have always been supportive through variant political and social-economic disasters. In response to the unprecedented military invasion of Ukraine by russian federation, Playson is on the mission to help Ukrainian Military Forces, local volunteers, cyber forces community to fight back and protect its sovereignty by all possible means.

In the meantime, safety of our employees and their families remains of high priority for us. We have launched a special social package program aimed to:

➟ Relocate employees and their families to safe places in western Ukraine

➟ Support financially such employees in Ukraine

➟ Launch few location points sponsored by Playson, so that our employees and their families could be staying in the safe place with all the amenities

➟ Establish new hub in Slovakia, EU

➟ Relocate employees and/or their families by their own will to our new hub in Slovakia with local legal-finance guidance

➟ Help those willing to volunteer to combine it with work with no financial loss in their income

➟ Support mental health by having a member of the Ukrainian Association of Psychoanalysis available for online 1x1 consultations

We stand by Ukraine!

Все буде Україна 💙💛

My Client is looking for a Software Customer Technical Analyst will be responsible for front line customer care technical support of the of the company’s software, troubleshooting and first-stage investigative work required to progress customer issues to resolution. The successful candidate will work with the existing Customer Care team to support our the client.

This person will be as a part of a in a remote team in a capacity, the primary job responsibilities will include:

• Respond in a timely manner to incoming customer inquiries via all available channels.

• Build strong, positive, business relationships with 3rd parties and external providers to ensure a timely data flow.

• Assist with creating, organizing, and maintaining the Company  Documentation Library on an electronic platform.

• Follow documented procedures for the processing of complex data, reporting problems and required changes to the team lead.

• Perform basic technical troubleshooting and assist end users in basic navigation of the company software.

• Investigate initial troubleshooting and testing of non-standard support questions.

• Manage a work queue, with oversight as needed, to ensure timely response and resolution of customer inquiries.

• Understand team metrics and standards and strive for operational excellence to achieve these standards in daily activities.

• Provide weekly and monthly updates to the Customer Success Manager, and other customers, as assigned.

• Record the actions taken to investigate and resolve the issue in sufficient detail to provide a comprehensive history of the event and to build the support knowledgebase.

• Monitor open calls on a daily basis to ensure that issues are being dealt with in a timely manner and in compliance with our Service Level Agreement timelines.

• Ensure that the call status is updated and that the appropriate communication is fed back to the customer in a timely fashion.

• Conduct software testing for all product related code being released from the business.

• Complete the appropriate level of product testing required to ensure that any software released from the business is functioning in accordance with the agreed specification and is bug free.

• Maintain quality test records to capture the testing evidence carried out prior to a software release.

• Assist with the compilation and publication of product release documentation.

• Work collaboratively with colleagues throughout the United States.

• Strong remote communication is required.

• Use technology to foster strong relationships with people you may never meet (Teams, Webex, SharePoint, Confluence, etc.)

Additionally, you may be required to:

• Provide updates to the team lead on progress of data quality processes.

• Make suggestions to improve the quality of data and processes.

Required Skills / Previous Experience

• Strong understanding of SQL (DML and DDL) and relational databases (Required)

• Basic to moderate understanding of IIS Web Server

• Basic query writing

• Excellent all-round IT skills, including MS Office

• Familiarity with managing complex data (either through spreadsheets or specific product knowledge)

• Excellent communication skills, verbal and written

• Strong organizational, prioritization and time management skills

• Responsible and accountable with the ability to demonstrate a good work ethic

Beneficial but non-essential*

• General hardware peripheral support

• Basic understanding of Windows networking

• Formal SQL training

• Technical support background

• Experience in supporting 3rd party software

• Zendesk or other ticket taking software experience

• Experience working in the Criminal Justice System would be an advantage but not essential

Learning Opportunities

• Full product and technical training will be given

This is a Remote position.  No C2C or sponsorship is available for this position. Must be authorized to work in the US without expiration.  

Customer Experience Associate, Escalations

Remote

Full Time

Sales and Customer Service

Mid Level

Customer Experience Associate, Escalations Brilliant Earth

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!

Everyone at Brilliant Earth has a voice we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

About the role:

Our Customer Experience team is dedicated to providing an exceptional experience for every Brilliant Earth customer. The Customer Experience Associate, Resolutions, will be responsible for finding solutions for customers who are requesting additional assistance beyond the scope of our Customer Experience, Sales team. You will act as both a customer and Brilliant Earth brand advocate, working to craft creative solutions to ensure every client receives a luxury experience, above and beyond their expectations. As a member of this team, you will work cross-functionally with our Customer Experience and Operations teams in order to achieve solutions for escalated customer inquiries. You will share your learnings from customer interactions with cross functional partners, including senior leaders across the organization, for continuous improvement of our customer experience and operational processes. As a member of this team, you will be able to share in the happiest moments in our customers’ lives and have a clear impact on our company growth.

The ideal candidate for this role can work a Sunday – Thursday schedule.

What you’ll do:

• Provide solution-oriented service to Brilliant Earth customers, with a focus on exceptional luxury experiences
• Actively respond to customers who have requested to escalate an issue or speak with a manager, via email and phone communication channels
• Creatively resolve problems, working collaboratively with cross-functional partners
• Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to escalated customer inquiries
• Utilize sales and customer service strategies, and forward-thinking problem-solving techniques to assist and guide customers toward appropriate solutions
• Proactively manage review sites, including working to uphold strong ratings on public review sites, such as Yelp.
• Coach sales associates through escalated customer situations, to ensure that the team is using appropriate strategies to solve customer issues
• Contribute FAQs and scripts to our Sales Knowledge Base, in order to streamline solutions to commonly occurring issues
• Recommend changes to polices, processes, and customer communication that you believe will improve the customer experience, acting as a customer advocate with cross-functional partners
• Maintain demonstrated responsibility and accountability for meeting inidual and team goals in a metrics and goals focused environment.

You’re a great candidate if you have:

• A Bachelor’s degree or equivalent, preferred
• 3 5 years of experience in an escalations- or resolutions-focused customer facing role
• Robust customer service skills and experience working in an ecommerce or retail environment
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Ability to creatively problem solve, while adhering to company policy and procedure
• A focus on data-driven solutions and working cross-functionally toward continuous improvement
• Excellent, professional verbal and written communication
• Strong attention to detail
• Robust computer and systems skills experience with a CRM system or customer focused channel software system required, Microsoft Excel skills preferred
• An ability to adhere to and implement security policies and procedures regarding high value products
• Ability to think critically and adapt quickly in a flexible work environment
• Exceptional time management skills and accountability
• A team-oriented mindset with an ability to work collaboratively
• An eager to learn attitude and desire to grow in a dynamic work environment
• An interest in socially and environmentally responsible organizations and products

What We Offer:

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.
• Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Continued Education. Company-sponsored learning in leadership, professional skills, ersity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering

Title: Customer Support Representative (Remote)

Location: Remote

Are you passionate about travel industry? Do Customer Support, Empathy and Team work resonate in you ? Are you a problem solver who enjoys investigating to uncover the the truth ?

FindHotel believes travel is the one thing that opens minds to new ideas, cultures, and ways of thinking. Our mission is to get every traveler the best accommodation deal, worldwide. From adventure travel and backpacking to honeymoons and family vacations, we genuinely care so that every traveller can make the best-informed accommodation choice at the absolute best conditions for every trip.

We are growing fast and looking for Customer Support Representatives. You will be working with colleagues located remotely around the world and reporting to a Support Team Leader. We have started building our support department and need help to provide care to each of our customer. You’ll be on the front line of communication with our valued customers, and will be responsible for ensuring that their experience is delightful and exceeds their expectations. In addition, you’ll be able to embody the customers’ feedback, pain points, successes and failures, and be able to translate and collaborate on those with our product teams, business development managers, and whomever else necessary within FindHotel, to ensure we consistently exceed expectations.

You can be based anywhere in the world, but we are specifically looking for candidates who can cover the following hours:

• Full Time 40 hours – working hours between 9am-9pm Eastern Time (5 days out of 7, inclusive of weekends and holidays)

What you will be doing/responsibilities

• Serve customers by providing an outstanding experience through available channels.
• Liaise with stakeholders within and outside of the company to assist users providing a wholesome customer support experience.
• Be a team player and work together with your colleagues to provide the best support to our customers.
• Develop support best practices to make sure we keep improving our level of service.

Who we are looking for/requirements

• Experience in an online customer-facing role using support software (Zendesk, Kustomer or similar platform – full training will be given)
• Proven ability to provide excellent service in a dynamic environment
• Experience working with external providers/vendors to ensure service to customers – a huge plus
• Excellent, fluent, native English, both written and verbally
• Open to receive and provide constructive feedbacks
• Sufficient geography knowledge
• Resilient and composed under pressure and constantly-evolving circumstances
• Availability to work flexible hours to support our global customers.

Why join FindHotel now

• We aim to help 10M customers book on FindHotel annually by 2023, up from 3M in the past 12 months. We do that using data, transparency, and industry leading features, and managed to overcome the corona crisis remarkably fast;
• The company is evolving quickly to position itself among the global leaders in the travel industry. It is an exceptional journey to make: challenging, exciting, and a marvel to be part of;
• We place huge importance on rewarding our employees for the value they generate by giving Stock Appreciation Rights to all employees.

Do you want to know if FindHotel is the right place for you? Find out by reading about the attitude that thrives at FindHotel.

What we offer:

• Plenty of chances to learn and grow within an open, erse culture which promotes knowledge sharing, trust and transparency;
• A great compensation package + perks and benefits (including significant stock appreciation rights);
• Flexible time off (take as many holidays as you need) and a chance to work remotely;
• You will be part of a highly international team that enjoys working, eating and playing together in one of the best office locations in Amsterdam;
• We value good food and offer catered lunches from various cuisines, great coffee, ice-cream in the fridge and the occasional barbecue in our garden;
• We enjoy getting together to celebrate our wins with company events in Amsterdam and abroad;
• A budget for your dream home office.

We encourage people from all ethnic groups, genders, sexuality, ages and abilities to apply. If this job description resonates with you, we want to hear from you!

Follow us on Instagram to see what life at FindHotel looks like!

B2B tech company seeking Contact Center Consultant to help increase efficiency and help build out processes!

WHAT WE DO

At Cloud Revolution, our focus is inspired by our clients' complex communication challenges. We're advocates, champions, experts, and kindred spirits in the cloud platforms in which they architect their futures. We provide the expertise to streamline and accelerate our clients' reality of a robust cloud ecosystem, including advanced capabilities and specializations. And we're FastTrack-ready.

From its inception, Cloud Revolution has focused on this opportunity and gathered talent to offer these deep and unique Teams-centric capabilities to the market. And we've never looked back.

THE OPPORTUNITY

WHAT YOU WILL DO

• Provide expert advice and guidance on all aspects of Contact Center deployment
• Provide value-add workshops such as environment readiness/devices/licensing overviews
• Articulate client needs and work collaboratively with internal teams to employ best practices, ensure technical feasibility of recommended solutions, push boundaries, and drive client goals.
• Configure Genesys, Landis, or Anywhere 365 contact center solutions from beginning to end including call flows, greetings, inbound/outbound routing strategies, SBC configuration, IVR, Call recording, and analytics.
• Plan, develop, deploy, test, and optimize contact center solutions.
• Partner with application support teams to insure proper integration with 3rd party solutions such as ServiceNow, SalesForce, etc.
• Troubleshoot issues with call routing and handling, monitor contact center performance, and lead resolution of technical issues.
• Provide training to contact center supervisors and agents on system usage, reporting, and feature enhancements as needed.
• Assists in development and authorship of large, complex contracts including RFP responses.
• Creates opportunities for support contract renewals by clearly articulating customer outcomes and how support capabilities can help them achieve those outcomes.

WHAT YOU WILL BRING TO OUR ORGANIZATION

• Passion for Office 365 technologies and solutions, particularly Microsoft Teams
• 3+ years' experience working with and configuring SBCs
• 5+ years Administering one or more of the following contact center solutions: Genesys, Landis, or Anywhere 365
• Advanced knowledge of PowerShell
• Experience with PowerBI, Tableau, or similar
• Demonstrated strong performance in prior roles, with increasing levels of responsibility and independence
• Excellent English written and oral communications skills that are audience appropriate with appropriate style and delivery to influence audience
• Strong sense of accountability and ownership; understand your role and accept inidual responsibility for seeing a task through to its completion (end-to-end), understand when and how to escalate, take appropriate risk (avoid unnecessary risk) and understand impact of decisions
• MCSE or equivalent certification
• Microsoft Master's or MVP certification
• Expert in the Microsoft Office suite of applications

The successful candidate:

• Ability and willingness to adapt to change and work in a fast-paced environment
• Great with building relationships and interacting in a tactful and professional manner
• Thrives in a fast-paced, customer centric environment; you remain calm under pressure
• Proactively overcomes barriers and find acceptable solutions to client issues

WHAT OUR ORGANIZATION IS PROVIDING

• Expected annual salary range of $90,000 - $130,000
• Medical, Dental, and Vision insurance
• 401(k)
• Paid time off starting at 15 days annually
• 48 hours of sick time off annually.
• 10+ paid holidays.

Cloud Revolution provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, veteran status, or other legally protected characteristics. In addition to federal law requirements, Cloud Revolution complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cloud Revolution will not discriminate or retaliate against applicants for failing to disclose wage rate history in accordance with applicable law.

Cloud Revolution expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cloud Revolution employees to perform their job duties may result in discipline up to and including discharge.

We're looking for an inidual with a customer-centric mindset and demonstrated ability to create a shared vision, inspire collaboration, and drive change with momentum. This executive has a strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design, and performance management. This inidual has proven ability to manage erse efforts' synergies, and ability to navigate ambiguity and change with an entrepreneurial mindset.

In short, we're looking for:

Transformation leader: Strive to create a customer-centric culture throughout the organization. Also provide a depth and breadth of experience across business functions including the various departments f the company.

ROI Mindset: The Head of Customer Experience delves into a focused, strategic, and detailed planning process. They are also responsible for imbibing a customer-centric culture to drive business performance, profitability, and create a stellar customer experience across the entire organization.

Higher customer retention: The Head of Customer Experience builds up high-quality long-lasting customer relationships. They also ensure that happy, loyal and satisfied customers are created who engage deeply with the company, stay longer, and purchase more products and services.

Resolution of Service issues: The Head of Customer Experience is responsible for addressing root cause issues to eliminate customer defection and to keep revamped and happy relationships with existing customers. They are obsessed with customer-facing processes to simplify the service experience.

• Responsible for creating, managing, and executing SINAI's customer experience goals and strategy, understand business objectives, and align CE accordingly.
• Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the entire customer journey.
• Supervise all Customer-facing Teams
  • Implementation
  • Customer Success
  • Customer Support
  • Professional Services
  • Customer Operations
• Enable a two-way stream with customer-facing teams through – collecting feedback from customer-facing teams to derive meaningful insights for improvements and; guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers, especially guiding the marketing, branding, and sales teams to align with the larger CE strategy.
• Conduct research to find out more about customer behavior and preferences and then determine how you can apply it to improve our processes.
• Build and manage a team of business analysts and customer experience specialists with deep domain expertise in customer experience journeys, and passionate for solving climate change.
• Encourage problem-solving, strategic thinking, and customer orientation amongst the team.
• Liaise with directors or heads of other teams such as sales, marketing, product, customer support, branding, operations, finance, and account management to ensure customer-centricity in their respective departmental work and help them deliver in accordance with the overall customer experience strategy.
• Advocate for changes in other departments' ways of working and cross-functionally collaborate with teams to implement a change if required for the improvement of overall customer experience.
• Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across the org.
• Create and implement an analytics strategy for best-in-class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/ channels.

• A passionate and proactive team player.
• Experience with expansions and renewals for large enterprise customers.
• Problem-solver. Look at different problems in the customer experience process and propose the right solutions.
• Project management skills to keep on top of the work being done for customers.
• People management skills to work with various departments internally and externally.
• 8+ years of customer success/experience or account management experience in a SaaS or software company (preferably startups).
• Knowledge in, or ability to learn about climate change and corporate carbon strategies.
• Exceptional communication skills.
• Strategic-thinker, come up with innovative ideas to be ahead of competition, and come up with brand-new ways to impress customers.
• Empathetic, positive attitude with a desire and the ability to solve problems internally and for customers.
• Highly organized and detail-oriented.
• Flexible, able to operate effectively with uncertainty and change.
• Results + Data-driven mentality.
• Analytical Skills, with the ability to translate data into insights.
• Experience in working with multiple digital tools and platforms.

TBD based on experience.

SINAI is a San Francisco-based technology company focused on transforming the way companies price, analyze, and reduce carbon emissions around the world. We are passionate about technology and the environment, and our mission is to engage companies and governments to include carbon analysis in their entire operations, transforming the way they interact with their own business, their value chain, and the environment.

We look for a ersity of ideas, talent, and exceptional iniduals who are experienced with customer-facing positions in SaaS companies, are proactive, take ownership, and enjoy working in a fast-paced collaborative environment.