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About EdTec:

EdTec Inc. (edtec.com) is a social enterprise committed to improving public education by supporting charter schools with business, operations, and performance services. Our work supports our vision to have the greatest positive impact on the quality of public education.

EdTec is growing on a national scale. Currently, we provide services to over 300 charter schools across seven states, many of them located in low-income, high-needs communities. We are seeking an ESS Contractor who will share our enthusiasm to support our partner schools with high-value services, to empower the school leaders to focus their attention where it matters most – on providing an excellent education for their students. Ideal candidates will have an entrepreneurial approach, be a self-starter, and have comfort with fast-growing organizations.

We are business experts, educators, policy makers, and parents who are passionate about education. EdTec is committed to creating and maintaining a erse, equitable, and inclusive work environment where all employees are respected for the unique talents, skills, and experiences they bring to the table and have access to what they need to thrive. We strive to build a team that is passionate about our mission and values and reflects the ersity of the charter schools we support in order to provide the best possible service delivery and advance the charter school movement. EdTec Inc. is proud to be an equal opportunity employer.

About the Educational Support Services Contractor

The ESS Contractor role supports charter school leaders with critical planning and reporting needs. Key areas of support include LCAP, Charter Petitions, Grants, and other services. We are seeking a contractor most immediately for LCAP Services, but we also have ongoing needs for additional expert capacity in grants and charter petitions.

LCAP Services

The Local Control Accountability Plan (LCAP) is a comprehensive plan required of all California charter schools and school districts. The plan is updated annually and combines goals, measurable outcomes, actions, and budget. The ESS department provides critical support to school leaders in developing and completing the LCAP.

• Setting up and completing annual LCAP templates
• Communicating with charter school leaders for plan details and analysis.
• Developing plan and supporting resources to engage school’s key stakeholders
• Collaborating with other members of the EdTec team to ensure all pieces of the LCAP (plans, data reporting, performance, and financial) are aligned

Requirements

ESS Contractor Qualifications

• Bachelor’s degree--advanced degree in Education or related field is a plus
• Work experience as a teacher, instructional coach, or school leader
• Strong attention to detail
• Excellent time management and follow-through
• Effective communication skills, both oral and written
• The following are pluses, though not required:
  • Familiarity with LCAP, CAASPP, DataQuest, and the CA School Dashboard
  • Work experience in a California charter school, charter school management organization, or district school or central office
  • Experience writing or evaluating charter school petitions
  • Grant-writing experience

Schedule, Hours and Timeframe

The ESS team anticipates needing additional support for this project from September of 2022 through June 2023. Work schedule is flexible, and the number of hours will vary depending on contractor availability and project needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Benefits

At EdTec Inc, we carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. The minimum hourly wage for this position is $75.00. Ultimately, we determine compensation based on your experience and geographic location.

Nansen is looking to hire a Customer Success - Team Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

🇳🇱 This job description is in Dutch. 🇳🇱

Description du poste

Functiebeschrijving

Wij zijn op zoek naar een customer support agent om het Customer Support Team te versterken. Deze nieuwe collega zal zich specifiek inzetten voor Paynovate, de acquringalafdeling van de Loyaltek Group. Wij zijn een Fintech in volle ontwikkeling, met een jong team en een duidelijke visie. Met uw passie voor klantenondersteuning, technische ondersteuning en en uw sterke coachingservaring zult u helpen om de Customert Support isie van Paynovate naar een hoger niveau te tillen.

Verantwoordelijkheden

• Het verbeteren van de klantenservice-ervaring
• Klanten bijstaan door op hun vragen te antwoorden (telefonsich & ticketten)

Kwalificaties

• Ervaring in het verlenen van klantenservice
• Vaardigheid in Frans, Nederlands & Engels
• Werkkennis van klantenservicesoftware (Zendesk)
• Sterke klantgerichte en communicatieve vaardigheden
• Geavanceerde vaardigheden in probleemoplossing en multitasking
• Klantgerichtheid
• Als u energiek bent, open, briljant met klantenservice, en klaar om de handen uit de mouwen te steken en uw handen vuil te maken aan alles wat digitaal is ... dan bent u degene die wij zoeken!

Ons Aanbod:

• U zult deel uitmaken van een bedrijf met veel groeimogelijkheden
• U werkt in een flexibele omgeving (100% remote)

Over de Loyaltek Groep

Bij de Loyaltek Group zijn we toegewijd om mensen te helpen profiteren van een beter financieel systeem. Of u nu werkt met onze acquiring- en issuing-specialist Paynovate, Loyalpay gebruikt als uw partner voor betalingsoplossingen, cadeauboncampagnes voert met Giftify, of Fintronik kiest voor bedrijfskaarten en betalingsverwerking, de Loyaltek Group is er om uw geld op de best mogelijke manier te verwerken: gemakkelijk, efficiënt, veilig.

Loyaltek is a Belgian Fintech company specialized in payment solutions. Our goal is to provide more innovative and intuitive payments options. We have an exciting opportunity for an enthusiastic Technical Customer Service Officer to join our dynamic team.

Technical Specialist - Customer Success

Who are we?

Digital Theatre+ is used by over 4 million students in over 3000 schools, colleges and universities around the world. Currently unrivalled in the education market sector and with ongoing investment, we are growing our global sales team and operate with the spirit of a highly entrepreneurial scale up . We believe the arts are for everyone, not the few, and we want to bring live performance into every classroom and library, along with tools and content.

The EdTech industry is an expanding market and we are uniquely situated to help shape how educational institutions use technology to enhance a student’s learning experience in the digital age (both in the classroom and remotely). Whilst you will have access to a London based office, you will have added flexibility to help you maintain a healthy work-life balance. 

Who are you?

Digital Theatre+ is looking for an organised, passionate and tech savvy Technical Specialist to join our customer success team in escorting our customers through their set up with us, from initial conversation to fully onboarded.  You will provide technical support to our customers, as the primary technical point of contact throughout the customer’s onboarding process.

This role requires a love for people and technology as you’ll build and maintain long-term relationships with our customers and internal teams.

You will get to:

• Perform configuration of SAML Service Providers using Okta and Cirrus Bridge

• Advise customers on configuration of SAML Identity Providers

• Become the subject matter expert and answer internal and external questions on MARC records and Proxy Configuration

• Troubleshoot SAML, IP Authentication and Username & Password issues

• Troubleshoot Browser, Network and DNS issues

• Escalate urgent issues to appropriate internal teams/departments based on procedures

• Conduct web meetings with customers and perform on-the-spot troubleshooting while demonstrating a professional and technical demeanour

• Document all customer interactions, including details of reported issues and enquiries, actions taken, and next steps

• Support and facilitate product trials, in partnership with sales, through configuration of DT+ and responses to tender questions, security or data privacy impact assessments

• Provide specialist guidance and advice to less experienced colleagues to ensure the continued growth and development of the team

You should apply if you have:

• Minimum of 2 years of B2B customer-facing experience, preferably in Customer Onboarding/Implementation at a SaaS company

• Experience with troubleshooting web applications, authentication and customer data

• Experience administering identity providers (Active Directory, Azure, Okta, Google)

• Strong technical troubleshooting skills with web browsers, connectivity, networks, proxies, dns and web applications

• High level of attention to detail, with the ability to work accurately and in a logical and methodical manner

• Experience in customer facing roles with proven technical aptitude

• Proficiency in conveying technical and business knowledge to customers (internal and external) to drive outcomes

• Excellent communication skills, emotional intelligence, ability to build relationships and collaborate cross-functionally

• Experience with ticketing or case management systems (HubSpot)

Desirable: 

• Experience with federated identity providers (Shibboleth, OpenAthens, UK Access Management Federation, InCommon)

• Experience with web proxies, reverse proxies and their configuration

• Knowledge of cloud computing concepts

We are building a balanced team in an inclusive environment and we welcome applications from all backgrounds. Our benefits include 25 days holiday (plus public holidays and an additional day off on your birthday), 24/7 access to an EAP wellbeing platform and counselling, enhanced maternity/paternity leave and a social committee that runs an end of year retrospective as well as organising a variety of culture-building events and socials.

Job Description

Job Title:         Junior Operations Support Coordinator  

Reports To:        Director of Operations Support

Hours:                Daily, Monday through Friday, or as lab requires.  Core Lab Operating Hours are 8:30am to 5:30pm.  Overtime may be required.

Description:       Ensure excellent support of teams, systems, programs and hardware to better assist Field Teams in their day-to-day operation. This role is an essential part of our effort to build a rapid growing support team that is recognized as the best in this emerging industry. Passion, effort, problems solving skills and effectively communicate within various levels of our fast-growing dynamic organization are just a few of the trades you should possess.

4 Key Responsibilities:

1. 1. Providing excellent support for teams throughout Serendipity Labs locations via phone, IM/chat and Video Chats etc.

1. Utilize 3^rd party programs such as Freshdesk and vendors to track, respond, report and resolve tickets in compliance with SLA's
2. Install and configure workstation, telephony, video, and mobile hardware/software as required in conjunction with System Admin resources (remote and on-site)
3. Quickly learn new technologies, systems, solutions, and procedures. Further identify opportunities in improving the support process.

Financial Performance

• System initiatives concerning Freshdesk, it's membership changes and expenses are to be approved by Director of Operations Support prior to roll out.
• Vendor Dispatchment, license changes and any other cost creating initiatives are to be approved by Director of Operations Support

Support Desk

• Resolve escalated teams and member issues quickly, efficiently and within policy guidelines by utilizing the Feshdesk platform.
• Oversee and ensure that all operational systems are in working order and escalate outages/problems to the appropriate vendor/contact and/or vendor and are resolved in a fair and reasonable timeframe.
• Carry out lab level audits, brand standards and other aspects of lab operations that were trained.
• Any identified patterns and feedback on systems are to be presented to Director of Operations Support
• Create a positive overall team experience at each lab opening. Drive a positive experience that supports the teams efforts to raise NPS scores at each lab and handling customer request.
• Provide a point of escalation for any training delivery and lab openings issues

Team

• Actively participate at team meetings
• Create a transparent team environment that flourishes on support, care and feedback
• Flexibility in the event of staff related coverage shortages

Essential Knowledge, Skills & Abilities:

• Minimum 3 years experience in a customer centric environment, IT related functions and or work experience desired
• Bachelors Degree level or higher preferred
• High standard of customer service and strong written and oral skills
• Excellent organizational skills
• Ability to work under pressure and demonstrate flexibility

Desirable Skills:

• - Experience in working in the Hospitality/Services business
• - Knowledge of business software and other business equipment
• - Support/Ticket system experience preferred
• - Setup up/trouble shooting, and problem solving talents required

Mental Requirements:  Reasoning, remembering, mathematics, appropriate language ability

Physical Requirements:

• Ability to handle interruptions to work flow
• Ability to receive written or oral instructions
• Ability to work with a variety of iniduals
• Ability to listen and respond clearly
• Hearing – Ability to receive detailed information through oral and telephone communication
• Talking – Clearly expresses ideas by means of spoken word
• Repetitive Motions – Substantial movements of wrists, hands and fingers.
• Vision – Ability to see and read
• Crouching, kneeling, standing, sitting, climbing, stooping, walking, pushing, pulling and lifting
• Ability to handle small tools such as a drill, hammer, screwdriver, etc.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and requirements are essential job functions.

All requirements are subject to possible modification to reasonably accommodate iniduals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position.  Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by their team leader.

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Location:  US Locations Only; 100% Remote

Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.^SM

$1,500 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in English and Spanish, Mandarin, Cantonese or Korean, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

Who says house calls are a thing of the past? At UnitedHealth Group, we’re always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Here’s an opportunity with one of our most exciting business areas: Optum – a growing part of our family of businesses that make UnitedHealth Group a Fortune 10 leader. Now’s your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care.

This position is full-time (40 hours/week) Monday – Friday.  Employees are required to work an 8-hour shift between our normal business hours of 9:00 am to 5:30 PST, 10am to 6:30 MST, 11:00am to 7:30 CST, or 11:00am to 7:30 EST. It may be necessary, given the business need, to work occasional overtime or weekend.

There are several steps in our hiring process – it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process.  You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Call members to schedule in home visits with a Physician or a Nurse Practitioner
• Answer inbound calls from members and assist them with their inquiries
• Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. Hear directly from our business leaders to find out more about our Housecalls Customer Service roles and the impact you can make for our members: https://uhg.hr/HouseCalls3/5/21

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of work experience
• Experience with Microsoft Word, Microsoft Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Must be able to work an 8-hour shift between normal business hours between 9:00 am to 5:30 PST, 10am to 6:30 MST, 11:00am to 7:30 CST, or 11:00am to 7:30 EST.
• Bilingual fluency in English and Spanish, Mandarin, Cantonese or Korean

Preferred Qualifications:

• Experience working in the health care industry
• Experience working with Medicaid or Medicare
• Experience working in a customer retention focused role

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must be able to connect directly into internet – via hard wire (either directly to modem or router)

Soft Skills: 

• Ability to type and talk at the same time while navigating through multiple screens
• Experience working in a metric-driven work environment
• Experience using an auto dialer system

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission:  We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.^SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 – $23.51. The salary range for Connecticut / Nevada residents is $16.00 – $25.77. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

At Code Intelligence we empower DevSecOps! We want to become the number one automated cyber security testing platform! So far, we are on a good track - our platform CI Fuzz already secures customers such as Continental, Google, and Telekom have already reached a new level of application security testing and shipped more secure and stable software faster.

What to Expect

You will be part of a very technical, talented, and fast-growing team that ensures big and small companies untap the full potential of CI Fuzz. As a Customer Success Manager, you will guide your customers to get the most out of our software. Starting with the onboarding process and continuing through the adoption cycle to enable them to achieve the best possible results. You will work with our Application Security Engineers (ASE) assisting and consulting with our customers on how to use our platform most effectively.

What is waiting for you?

Customer Success Managers (CSMs) work closely with the ASEs, product team, sales and marketing. Your main responsibility is to get most of our product offering and manage successful customer relationships.

You will be the face to our customers planning and guiding them through the entire customer journey.

There are three essential components:

Drive Adoption - find solutions for your customers’ challenges by closely working with our ASEs to solve technical challenges and educate our customers. You will:

• Build an adoption plan and support the customer journey from onboarding on to drive adoption
• Build relationships with key stakeholders and decision makers
• Collaborate with sales to grow and expand your customer accounts
• Manage the expansion and renewal process

Voice of our customers - you will be the voice of our customers internally at Code Intelligence. You will be the authority for the status of your customers and will:

• Make sure that customer requirements and feedback are synchronized with our product management so that we continue to develop CI Fuzz in a customer-oriented way.
• Track and manage customer health metrics
• Develop customer “fuzzing champions” to empower and evangelize within the customer organisation

Program Management - we work internationally with many types and sizes of customers and a solid vision for success backed up with a clear plan is key. You will:

• Practice operational excellence with clear and transparent reporting for customers
• Run regular customer health checks and be proactive in the management of all risks and issues

About us and the working atmosphere

• A collaborative team atmosphere, flat hierarchies, and start-up spirit
• Genuinely world class technology
• You have the opportunity and empowerment to actively develop our products and customers
• You become part of a start-up culture that is characterized by recognition, respect, and support
• Work flexibly from within Germany, and for office days, we have a beautiful location in Bonn with a view of the Rhine and excellent transport connections
• 30 days of vacation
• A ticket for public transport, sponsored gym memberships, and subsidized team lunches. And of course, we invest in your skills with a dedicated annual personal development budget. Lots of other benefits from great IT equipment, subsidized gym and lunch offers through to some CI branded swag

Do you share our passion for software security?

Would you like to use your knowledge and skills in an innovative environment?

Then we are looking forward to receiving your application!

What are we looking for?

• You will show leadership and bring value to experienced and technical teams.
• You will be one step ahead of the game - working proactively to ensure that we meet the needs of our customers.
• Winning initiative-taking spirit and a passion for cyber security and IT in general.
• You have shown that you work in a structured way, learn fast and can manage and collaborate with team members and stakeholders alike.
• You get the big picture, but also dig into the details and are a finisher.
• Good understanding of modern software development processes, including Dev(Sec)Ops and CI/CD. Hands-on experience is a plus.
• Good understanding of typical bugs and security vulnerabilities in C/C++ and Java (such as CWE or OWASP Top 10). Hands-on experience is a plus.
• Extraordinarily strong communication and presentation skills and be passionately working with customers and building sustainable relationships.
• Development and or project management experience a benefit.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field desired.

Udacity is hiring a remote Community Moderator (External Contractor) - Europe and Middle East Region. This is a full-time position that can be done remotely anywhere in Europe or Middle East.

Udacity - Advance your career with online courses.

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? At Terrestris, LLC, we are helping the government create better mission outcomes through better human performance. We are seeking Tier 2 Contact Service Representatives (CSR) to provide the Small Business Administration (SBA) professional, courteous, informative, and prompt customers support services. Join our team, grow your career, and crush your goals at Terrestris, LLC.

I've never heard of Terrestris, LLC. What do you do?

At Terrestris, we work to deliver extraordinary value to the American people by helping the Government become more efficient and effective. With years of experience in countless Federal projects, we apply industry best practices and innovative solutions to help our clients unlock human potential. We deliver on a broad range of services including Human Capital Management, Technology Innovation, General and Administrative Functions and Learning Support.

So, what will the Tier 2 Contact Service Representative at Terrestris do?

You will respond to general and frequently asked questions, and more technical questions, as specified by the Government through email and provide call center services for inbound calls to the SBA. You will follow established National Answer Desk (NAD) procedures for contact escalations and will update and maintain databases to support internal reporting and tracking systems. From time to time, special projects may be assigned by management to support National Answer Desk functions.

What does a typical day look like for a Tier 2 CSR?

You will:

• Read and correctly respond to emails and respond to clients that come in on the SBA national 800 number within 24 hours.
• Respond to technical inquiries escalated from Tier 1.
• Correctly refer Tier 3 calls for escalation in accordance with NAD procedures.
• Answer inquires by email or telephone and record all necessary information.
• Offer assistance to customers and follow problems through to resolution.
• Reassign emails/calls to SBA program offices or appropriate iniduals for resolution.
• Log and report data on the number and type of emails/calls received.
• Operate the SBA's current MS Office version including locating and moving files to/from shared resources (networked drives) as necessary.

What qualifications do you look for?

You might be the Tier 2 CSR we're looking for if you have:

• 2+ years of experience in a customer support role
• Demonstrated ability to learn and apply the technical concepts required for Tier 2 support
• Proficiency in Microsoft Office
• Proven track record of Customer service through phone and written mediums
• Strong phone and written English communication skills, plus active listening skills
• Comfort with CRM / Contact record systems and best practices
• Empathetic customer focus, flexibility to engage many different personality types
• The ability to multi-task, set priorities, and manage time effectively
• A High school degree or equivalent
• A safe, reliable and professional home work environment.

We're extra impressed by folks who:

• Read, write and speak Spanish fluently
• Possess previous Federal Customer Service experience

We offer outstanding benefits including health, dental and vision coverage. We also believe strongly in maintaining a quality work-life balance, so we offer a leave package that includes Paid Time Off, holidays, sick days and a fun, creative work environment.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

Customer Service Bilingual Representative (Remote)

Remote

locations

WI Madison

MN Minneapolis

AZ Phoenix

IL Chicago

TN Nashville

GA Atlanta

MO St Joseph

CO Denver

Full time

job requisition id

R29956

At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a erse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:

R29956 Customer Service Bilingual Representative (Remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$23.00 Hourly

Compensation Maximum:$29.20 Hourly

Summary:

Provides support to insureds and agencies, as well as internal and external business partners. Handles each interaction with a genuine desire to connect with the caller while adapting the support to the customer’s needs. Willingly takes ownership of each interaction while advocating for the customer. Continually develops (or evolves) knowledge and skills necessary to provide expected support. Understands and maintains key performance indicators while living our company values.

The Customer Service Representative I provide service through various direct/indirect customer contact channels. Representatives are responsible to resolve service issues in an unscripted customer care center environment with a focus on one call resolution. Accepts ownership of the interaction and provides a high caliber of service, assess customer needs and advises on policy coverage and options.

Current property/casualty insurances licenses are desired. (Please note that a personal lines license or adjuster license will not meet this requirement).

Experience with care center, high call-volume experience and/or insurance experience is strongly desired but not required

This role provides:

Base pay, shift differentials, bilingual pay differential and bonus incentives

The internet speeds required for this role are: 100+Mbps down /10+ Mbps up.

Due to state property and casualty licensing requirements, we are unable to consider applicants from: AK, AR, CA, FL, HI, KY, MA, MT, NJ, NM, NY, WV, WY.

Job Level Summary

• Requires working knowledge and skills developed through formal training or work experience.
• Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Works within established procedures with a moderate degree of supervision.

Primary Accountabilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through various customer contact channels such as phone, email, e-form, chat, and/or social media platforms.
• Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
• Empowered to take risks and make exception decisions. Reviews the situation to ensure decision is appropriate for both the customer and the organization.
• Asks probing questions and actively listens, showing interest and compassion to provide customers with a high-touch customer experience for all interactions and programs.
• Fosters strong relationships with customers to maintain a high level of client retention and product loyalty, educating and advising on current and future insurance needs.
• Communicates with business partners to collaboratively assist and support customers through multiple services and programs.
• Stays abreast and adheres to organization processes and procedures, assisting customers following federal and state regulations.
• Live the OneAmFam culture, collaborate cross-isionally to achieve a seamless customer experience.
• Assists with peer development through information and knowledge sharing.
• Learn, embrace and apply the LEAN concepts in day to day work, identifying opportunities for improvement and making recommendations for change
• Actively attends scheduled training class as required, as well as participates in development opportunities to further expand Customer Service skills.

Working Conditions

• This position requires the ability to work a flexible schedule including evenings, nights, weekends, and holidays.

Education & Licenses

• If unlicensed, provide proof of successful completion of the AD Banker On-Line Pre-Licensing Course for employee’s resident state prior to 8:00am CT the Wednesday before start date or the offer will be rescinded. Proof of successful completion is: 1. A score of at least 90% on the comprehensive exam for resident states having this exam in their coursework, and/or 2. The certificate(s) of completion for resident states requiring a pre-licensing course.
• Required to pass the resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire.
• Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire.
• Must complete required continuing education credits to maintain resident state property and casualty producer licenses.
• Must maintain property and casualty producer licenses for all operating states and/or service states.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.).
• Demonstrated experience in a customer service environment. (This includes face to face service or contact center; retail, insurance, hospitality, etc.).
• Ability to take the lead and guide our customers to resolution.
• Ability to advise and recommend additional insurance products and services.
• Demonstrated experience with PC software applications.
• Ability to conduct basic computer/internet troubleshooting.
• Keyboarding/typing ability at 25 wpm.
• Must meet workspace and internet speed requirements.
• Must meet Virtual/Remote Employee requirements as outlined in the Virtual/Remote Employee Agreement.
• Must pass bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English.

Additional Job Information:

Additional Job Description

o Offer to selected candidate will be made contingent on the results of applicable background checks

o Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

o Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position

This position is fully remote/work from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

Preferred locations for this role include:

Madison, WI; Chicago, IL; St Joseph, MO; Minneapolis, MN; Denver, CO; Phoenix, AZ; Nashville, TN; Atlanta, GA

*Other locations may be considered

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Xperteks is looking to hire an Apple Support Engineer

This is a Full-Time position.

A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Remote Technical Support position to support clients on a full-time basis.

Candidate must be passionate about computers & technology and should be highly proficient in Mac OS X. Must be up to date on the latest technologies and be able troubleshoot and learn quickly.

Must Be Experienced And Proficient In

Remote Software Technologies

VPN Connectivity and TCP/IP LAN Networks

Troubleshooting OS X.

Troubleshooting Graphic Applications (Adobe PS, IL, ID, etc..)

Office 365 and Cloud Applications

Knowledge of Font Management

Knowledge of Macintosh Networking

Unix and Command Line

JAMF/Addigy

Ideal Candidates Should Be Able To

• Provide general desktop, user and hardware support
• Provide proactive system maintenance including backup solutions
• Provide general connectivity and troubleshooting support
• Provide network and server support
• Provide good communication skills and documentation

You are always up to date when it comes to your favourite game?

Your mission:

• Develop our community. Take ownership in building and developing the community of our mobile- and browser game Forge of Empires.
• Design your strategy. Use trending topics among your community as well as your expertise to set up a successful content-/communication plan between our players & the company, including announcements and release notes.
• Guide your team. Manage your team of external Community Managers and streamline information.
• Analyze performance. Gather feedback and data from your community (all languages) to measure the impact of your community activities and analyze/process the information for your stakeholders.
• Connect departments. Enforce a professional collaboration with other internal departments, e.g. with our Game Development and CRM teams.
• Shape the gaming experience. Coordinate live ops of new game content, including in-game events as well as new features.
• Engage our players. Ensure a high quality standard of customer support.
• Learn from our team. Work together with our experienced professionals who are shaping the Forge of Empires experience, e.g. two in-house Community Specialists, about 40 external Community Managers and your dedicated Team Lead.

Your skillset:

• Experienced Community Specialist. Professional experience in Community Management (or equivalent career paths), preferably in a gaming environment.
• Community development expertise. Competence opening and growing new communication channels to players/customers, e.g. TikTok or Discord.
• Intercultural communication. Business fluency in English (both written & spoken) and an open-minded personality paired with strong communication & negotiation skills.
• Gamer by heart. Enthusiasm for games and gaming communities, plus knowledge of the games industry and its mechanisms.
• Sociable character. Approachable, friendly and professional with a dedicated focus on customer satisfaction - basically, a service talent who loves to talk to people.
• Pragmatic behavior. Result-oriented and independent way of working, with a very good sense for target group content and empathy in user dialog.

• Expert in the genre. Knowledge of city building and strategy games in general.
• Forge of Empires player. Knowledge of the mechanics and intricacies of Forge of Empires in particular.
• Management know-how. Initial experience in recruitment and leading remote teams.
• Tooling expertise. Capable of using not only the basics (like Excel & Facebook), but also relevant business-related tools (like JIRA, Agorapulse) or even additional tools (like video production suites, e.g. Adobe Premiere Pro).

Your power-ups:

• Career opportunities. Level up as a Community Specialist with excellent training and development opportunities, such as online trainings, InnoVersity and conferences.
• Outstanding benefits. Get 28 vacation days, a sabbatical, mobile device, contribution to your public transport ticket, and more.
• Flexible working hours. We offer trust-based working hours as well as active breaks - play table tennis with your team, work out in our gym or go to our rooftop terrace to get some fresh air.
• Hybrid Working Model. We offer our colleagues the flexibility to choose between working from home and our modern offices in central Hamburg. With regular times planned together in the office, we make sure to keep up our unique InnoGames spirit.
• Team of specialists. Shape the success story of InnoGames and be a part of our international team of professionals in a stable growing company and award-winning employer.
• Relocation assistance. If you are interested in relocating to Hamburg, we will help you relocate to Hamburg regarding all the needed resources.
• Solution orientation. We are offering an atmosphere to empower creative thinking and strong results
• English first. Our company language is English, and we support all our employees and their partners with optional German lessons.
• Team events. Participate in regular team events (e.g., wine tasting, cooking, paintball), barbecue together on our rooftop terrace, and enjoy regular company-get-togethers
• Food & drinks. We offer free drinks and fresh fruit to contribute to your health and well-being; enjoy the meals delivered by our in-house canteen or cook on your own in one of our employee kitchens
• Comfy and modern offices. Learn more about our charms and benefits in our virtual office tour

Our story:

Hamburg-based InnoGames is Germany's leading developer and publisher of mobile and online games and a certified Great Place to Work®. The climate-neutral company, which is part of Modern Times Group (MTG), was established in 2007 and is still run by its founders. Together with a 400+ strong team from over 40 nations they create unique games that provide millions of players from around the world with years of fun.

While InnoGames is best known for Forge of Empires, Elvenar and Tribal Wars, the company is continuously expanding its portfolio across genres and platforms. The most recent additions are Rise of Cultures and Sunrise Village, which saw successful commercial launches in early 2022.

In order to further expand our success and to realize new projects, we are constantly looking for young talents, experienced professionals, and creative thinkers.

Excited to start your journey with InnoGames and join our dynamic team as a Community Specialist? We look forward to receiving your application through our online application form. Max (Maximilian Kaeding) would be happy to answer any questions you may have.

Customer Service Representative II-RCSII

at Curative, Inc

Remote

MediView is looking for a Member Services Representative. Candidates will utilize their previous experience in the Medical Field/Customer Care to increase satisfaction and retention for our clients, providers and members with accurate, consistent, timely and meaningful information. This role provides support to clients, providers and members while building rapport and collaborative relationships with current and prospective clients, providers and members in accordance with compliance guidelines. This is a remote call center position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answering phone calls and emails, assisting and resolving Provider and Member related requests regarding but not limited to the following:

• Commercial and Government Health Plan interpretation and benefits
• Providing all aspects of member benefit information, eligibility, referrals/authorization and claim processing information with 100% accuracy
• Directing calls and emails to correct department and escalating as needed
• Building and maintaining solid client, provider and member relationships by handling questions, concerns, resolving issues/complaints with speed and professionalism while maintaining confidentiality per HIPAA guidelines.
• Documenting provider and member complaints, determines appropriate course of action, and follow-up to ensure the complaint is resolved.
• Providing Member outreach calls as needed
• Documenting all interactions and transactions with the caller in the appropriate areas.
• Assisting Members with PCP assignments and re-assignments.
• Adhering to US regulatory and Quality System requirements.
• This position assumes and performs other duties as assigned

REQUIRED EXPERIENCE

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions:

• 3-5 years related experience and/or training in a call center environment in healthcare, insurance plan areas including knowledge of basic claim processing
• Excellent attendance is critical to success in this position
• Meet Curative COVID-19 Vaccination Policy and be vaccinated or meet vaccination exemption requirements
• Excellent computer and phone skills, attention to detail, process and policy adherence
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Active listening skills to accurately respond to inquiries and requests.
• Exceptional organizational skills, retention of policy and process a must
• Intermediate skills minimum in google and Microsoft office suite of products a must
• Internal candidates must have been in their current role for at least 6 months and have no performance or attendance actions in effect.

REQUIRED EDUCATION, LICENSES and/or CERTIFICATIONS

• High School diploma or GED equivalent
• Bilingual in English and Spanish preferred
• Administrative/Healthcare a plus but not required

About Us

Co-founded by CEO Fred Turner and powered by a team of world-leading doctors, scientists, engineers, and health industry experts, Curative responded in March 2020 to the urgent need for COVID-19 testing, ultimately developing a network of thousands of testing sites across over 40 states and three CLIA-certified, high-complexity laboratories. As a result, Curative and its managed medical entities provided over 30 million COVID-19 tests and over 2 million COVID-19 vaccines.

Curative’s patient-facing services, healthcare facilities, integrated supply chain, and labs are part of a large platform we’ve built from the ground up that has allowed us to grow quickly and more efficiently than other healthcare companies. As a result, we were one of the first companies to respond to the pandemic providing COVID-19 testing at scale across the United States.

We are now implementing a new model of comprehensive healthcare delivery focused on the whole person’s well-being: providing expanded healthcare and wellness services while also streamlining access to preventative care. We are setting out to change healthcare in the United States and fundamentally re-designing the way that patients interact with their healthcare and health insurance. By building a connected platform for managing the health of our patients, we believe that we can deliver a better healthcare experience at a lower cost and with better outcomes so that our patients can focus on getting and staying well. Our model delivers healthcare by investing in patient preventive health from the start, reducing the barriers to entry to traditionally complex care networks and eliminating the concern of unexpected medical bills. Curative will launch its first members-only healthcare offering in Austin, January 2023.

Curative does not accept unsolicited agency resumes. Please do not forward resumes to our career page, any Curative employee(s) or any Curative location. Curative is not responsible for any third-party or recruiter fees related to unsolicited resumes.

• Develop and implement processes, metrics, and systems to support customers throughout their journey and contribute to the company’s outcomes

• Define, lead, and track strategic and operational programs to successful completion

• Own the creation of a customer health score and perform a regression analysis on this score

• Work cross functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy

• Perform statistical month to month analysis of the Customer Success and Customer Experience teams to locate areas of inefficiency 

• Ensure effective use of all internal systems, analyze team productivity, and create playbooks to allow the Customer teams to work more efficiently 

• Own reporting of metrics, and facilitating customer engagement initiatives (e.g., surveys)

• Leverage data and analytics to lead, and measure results for customer ownership journey, programs, and campaigns

• Configure integrations, reporting, dashboards, and workflows in various Customer Success tools

• Provide project management, administration of Customer Success tools implementation and maintain customer success programs including structured onboarding, tactical, and strategic capabilities

• 5+ years of Operational SaaS and B2B experience 

• Autonomous worker with an ownership mindset who is action-oriented who can prioritize multiple tasks seamlessly with excellent attention to detail

• Data driven

• Excellent written and verbal communication skills

• Experience with Salesforce or other CRM tools

• Understands Customer Health Metrics

• Team oriented and strong empathy for customers

• Experience with SQL databases, creating queries, and business intelligence tools (e.g. Tableau, Power BI, etc.)

• Passion and ability to work well in a fast-paced, rapidly changing environment

• Medical, dental, and vision benefits for you and your dependent(s)

• Unlimited PTO

• 401(k)

• Paid family leave

• Ground floor opportunity as an early member of the team

• Communicate via email and telephone with older adults to help them feel empowered through the use of technology

• Onboard older adults with key information and step-by-step processes through the use of video conferencing phone technologies 

• Provide keen attention to detail to ensure Technology Onboarding Projects are a success through documentation, process improvement, and reporting

• Work with a team of motivated Support Specialists to monitor and tackle a ticketing queue of technology onboarding questions that come in via email, chat, messaging, and phone support provider outbound support to older adults as needed and other duties as assigned

• You pick up new systems and technology quickly

• You are cool under pressure and are able to use resources quickly and efficiently

• You are patient, and adaptable, and excel at switching between different tasks during the work day and prioritizing the right projects.

• You have excellent verbal and written communication skills

• You have an amazing attention to detail

• You enjoy working with different personalities throughout your day

• You have Google Workspace, Windows, and Apple product experience

• You have Zendesk or similar CRM ticketing experience Associate’s degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered

• Bilingual English/Spanish preferred

As Support Manager at Goboony, you are responsible for all support teams at Goboony, the heart of our platform. Your goal is to deliver the best customer service in the market. You make sure that all customer contacts are handled as efficiently as possible. You lead a team of team leads and make sure all support agents put a smile on our customer’s faces every day.

In recent years Goboony has grown organically and developed into a company of 90+ people. We are growing fast and doubled in number of employees in the past year. Our ambition is to continue this growth and conquer Europe.

Would you like to lead our Support Teams? Are you convinced you have the right experience or capabilities to turn this into a successful adventure? Don’t wait any longer and apply!

• You will create a vision on Goboony’s customer service, and set a global standard for the tone-of-voice.

• You will ensure a healthy balance between costs and customer satisfaction.

• You facilitate all support staff with everything they need to deliver the best customer service in the market.

• You are responsible for the quality and efficiency of all the support teams at Goboony.

• You lead the Team Leads, from hiring to onboarding to coaching on the job.

• You actively share challenges with the head of operations, prioritize improvements in a roadmap, and ensure smooth roll-out of these projects.

• And make well-founded decisions, have a contagious enthusiastic drive and know from there what is best for the future of Goboony and our employees.

• You have an entrepreneurial mindset and identify opportunities early. Together with the help of your team and the marketing team you act directly on them.

• You are given freedom and confidence to scale the team and increase the customer satisfaction according to your ideas.

You will work closely with the Team Leads (5 colleagues), the marketing team, the head of operations and head of growth.

• You have an entrepreneurial mindset and people describe you as 'down to earth.

• You have experience in leading a support team or team leads.

• You are someone who empowers and supports the team. You lead from that direction.

• Therefore you are a real people manager, not a 'boss' and ensures calmness within the team.

• You are structured, well organized and have a great sense of responsibility.

• You are comfortable with working towards targets/company objectives.

• And are analytical and solution oriented.

• You are passionate about traveling, sharing and doing good, just like we.

• You have perfect communication skills in English.

This is your chance to become part of Europe's fastest-growing motorhome sharing company! We offer an exciting job in a young, fast-growing, dynamic and international scale-up.

• Freedom! it’s what we stand for. Freedom to develop your own ideas, freedom to show initiative, take responsibility and develop yourself.

• A responsible role in an ambitious team, at the forefront of our rapid growth.

• Remote working with top-notch tooling and our website with in-house development.

• A couple of camping-working trips with the team each year.

• A young and international team.

• We give you a travel credit of € 250, so you can go on a campervan trip yourself, to experience the freedom.

• We do not count holidays. We believe in responsibility for your job, your private life and a healthy combination of both. We advise taking at least 25 days. But you are free to plan your work and free time how it suits you.

• Plenty of opportunities for personal growth and development.

Feel free to apply now!

The CSM team is expected to bring creative ideas and approaches to benefit our erse portfolio of organizations. All team members are expected to operate at the highest levels of professionalism with senior leaders and executives of our clients and partners. The top performance measure of this role is constant improvement of client health and renewal predictability for their segment of the portfolio.

This role will report to the Director, Client Success and will be located remotely anywhere in the US. 

• Understand the client’s business objectives and learning strategy
• Develop client-specific action plans to move clients further along with adoption of Degreed
• Maintain account and client progress details in our management and tracking applications to help organize portfolio
• Gain client confidence to consult on their strategy and use of Degreed; and architect solutions to add value
• Identify opportunities to expand the existing client user base
• Create and upgrade internal tools, templates and other operational tools to become a more efficient unit
• Able to distill key accomplishments, risks and status to formulate a concise client assessment for management to support decisioning
• Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
• This description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.

• 5+ years of experience managing client relationships and navigating scope conversations with positive outcomes for enterprise clients
• 5+ years of experience managing multiple enterprise-level projects with high complexity; familiar with matrixed project teams
• Prior experience creating and presenting compelling action plans based on metrics, data and client history
• Advanced proficiency with Microsoft Excel and PowerPoint
• Ability to manage and interact with client stakeholders at all levels (Inidual contributors to C-Suite) and demonstrate the ability to communicate technical concepts to a non-technical audience.

• Broad based knowledge of enterprise Learning and Development functions
• Experience leading or implementing HR-specific programs related to performance management, skills and competency mapping, talent acquisition, career pathing or other similar talent management domains.
• Quick learner - Ability to grasp new concepts and technology quickly
• Understanding of curricula mapping and training needs analysis
• Experience in consulting and professional services and/or experience working in a learning organization
• Experience prioritizing time allocations based on anticipated value add for clients in a fast-paced and changing environment

• Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
• Dental and vision plans for you and your family
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Company equity
• 401(k) Retirement Savings Plan with up to 4% match
• Company funded HSA and dependent care FSA (pending eligibility)
• Generous Parental Leave
• Unlimited Paid Time Off and 5 sick days per year
• Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything)!
• One-time Home Office Stipend to make your workspace more comfortable
• Monthly internet and phone stipend
• Monthly wellness stipend through Twic

Swytch is changing the way we move. We fundamentally believe that transport shouldn't cost the Earth - so we've made it our mission to make electric transport accessible to everybody.

The Customer Service Team

We build strong relationships with our customers, helping them on their Swytch journey from the moment they place their order, to receiving their kit, to a lifetime of free support to help them stay on the road. Our customer service team is essential to each customer’s experience and their ultimate happiness with their Swytch product.

But it doesn’t stop with the customer, as part of an agile start-up our team is also constantly looking for better ways of working - analysing and responding to feedback to improve the customer experience. That’s why we look for customer service representatives with excellent people skills and the ability to understand the trends in our customers behaviour.

The Role:

We're looking for an English speaking Customer Service Representative to join the Customer Service team at Swytch. The opportunity is to join a fast growing, data centred, young tech start-up.

In this role you will be the face of our customer contact for our European time zone - the first person to greet them on their Swytch journey, ensuring they get the best product experience. You will come to know our eBike kits inside-out and you will have the ability to solve any problem that you come across, ensuring that our global customer base has the best possible support with our product - helping to push the Swytch brand to new heights through positive customer experience. You will have front row seats during our global expansion, working side-by-side with our founding team to drive the business forward in its third year.

This role will give you the opportunity to own your development whilst being guided by our senior team, to ensure you meet your full potential.

Responsibilities include:

• Providing exemplary email, video and chat support to our customers.
• Responding to high volumes of customer tickets in the quickest and most efficient way.
• Working on our CRM system, Zendesk.
• Report insights and trends to Head of Customer Service.
• Working as part of a team, sharing knowledge and helping colleagues where possible.

Requirements

You will have:

• Previous high volume, online customer service experience with an outstanding customer satisfaction rating.
• Excellent English written and verbal communication.
• Able to work 0800 to 1600, Monday to Friday.
• Confidence with customers, and a mature, ‘service first’ approach with the ability to diffuse situations and end every interaction leaving the customer feeling satisfied.
• Excellent tech and IT confidence - previous use of Zendesk or a similar ticketing platform is essential.
• An excellent problem solving skillset.
• The potential to quickly become recognised as a safe pair of hands.
• Ability to work both independently and as part of a wider team, and to thrive under the pressure of a high volume of tickets.
• Ability to look at incomplete or failing processes and suggest and implement improvements.
• Ability to adapt to new systems and technical information quickly.
• Knowledge and interest in bikes, electric bikes, or the environment will be a bonus!

Benefits

• Competitive salary of 67,124.23 polish złoty per annum.
• Remote working.
• IT hardware and software will be provided for the role.
• Open and transparent company culture giving every employee direct access to our founders and our quarterly business reviews.
• Unlimited annual leave.
• An annual program of wellbeing activities including a subsidised annual membership to a meditation app and EAP service.
• Your very own Swytch kit!
• Electric Penny Farthing Lessons.

Our team comes from a variety of backgrounds and we embrace our differences. We aim to be erse in our people, our thinking and our innovation. We strive to create an inclusive culture, building a company and products that are making a better world for everyone. If you want to be part of the electric transport revolution, apply now.

Billing Customer Support Specialist

Remote

Full Time

Finance

Mid Level

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Billing Customer Support Specialist to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and erse team that values relationships as much as results. Come build what matters with Formstack.

Molly Lee, Billing Team Lead at Formstack, is looking to hire someone who will complement and strengthen the team.

Who You Are:

• You’re an exceptional communicator who can gracefully break down, solve, and explain even the most complex problems.
• You are always curious to learn more – you might not know all of the answers, but you’re eager to find them.
• You are not fearful of new technology, a hard worker who gets things done, and you have the ability to switch gears quickly and adjust your priorities and focus appropriately.
• Most importantly, you LOVE numbers and all things billing! You can easily adapt to change, and work well in a fast-paced, and ever-changing environment.

What You’ll Do:

We’re looking for a Billing Customer Support Specialist to help us on the front-lines. The Billing Customer Support Specialist will contribute to team and company goals by providing human-centric and timely billing support to our customers with a strong emphasis on providing an excellent experience to our customers. You will work under the direction of the Billing Team Lead and Controller. You will also work closely with the Accounting Team.

How You’ll Succeed:

• Be the primary point-person for incoming billing support requests via email, chat, and/or scheduled phone support
• Perform daily billing tasks including preparation of refunds/credits, issuing invoices, processing of customer account changes, responding to customer billing inquiries, and assisting customers in updating billing information.
• Communicate complexities in a clear, concise way that is easy for customers to understand
• Work in a fast-paced environment and meet or exceed our set customer inbound ticket quotas
• Assist in monitoring of past due customer accounts
• Maintain written and/or video process documentation
• Think of new and creative ways to solve customer issues
• Ad hoc analysis and project support as requested by management

What We’re Looking For:

• Must be fluent in written and spoken English
• 1-3 years experience in a customer service role focused on billing and/or collections
• Working knowledge of billing concepts, particularly SaaS billing
• Excellent written and verbal communication skills (English required)
• Well organized with a high degree of accuracy and attention to detail
• The ability to effectively multi-task, manage multiple deadlines and prioritize assignments
• The ability to manage and resolve customer support requests in a timely and professional manner
• The ability to work well within a remote team environment

Bonus Points:

• Experience with Salesforce, Zuora, Service Cloud, and/or other Billing and Ticketing systems
• Collections Experience

Salary Range:

$45,000 – $55,000 (USD) per year + bonus up to 5% of base salary

***This is a remote position***

What Formstack Offers for Full-Time Employees in the US and Canada(exclude Quebec):

• Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
• Monthly Health & Wellness and Technology stipends
• Half-day Fridays
• Unlimited PTO for all employees.
• 401k & Roth w/ safe harbor match (the US and Canada)
• The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
• Company-paid conferences and extended learning opportunities
• Yearly company and team gatherings

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Formstack, we are dedicated to building a erse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Formstack is an equal opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to ersity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural iniduals, LGBTQ+ persons, and people with disabilities are encouraged to apply.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

Tesorio is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada, the United States or LATAM.

Tesorio - Cash flow performance platform.

Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions. In this way, they can focus on what matters while Sastrify saves their time and money by applying best practices in SaaS buying with the help of a dedicated procurement team that benefits from a large database of benchmarks.

Join us on our new adventure to reshape the software-as-a-service industry!

You want to work with the most rising stars in the startup scene such as Gorillas, Westwing or Scalable Capital? You want to be part of a fast-paced Series A startup? Then join our global remote team with almost 100 Sastronauts from all over the world!

We are looking for a driven (Senior) Customer Success Manager (m/f/d), who is ready to achieve the best results for our clients. You will work directly with and for our clients, onboarding and supporting them throughout the process with the aim to provide the best customer experience. You will have the chance to play a key role in building up long-term relationships with our customers, to expand your business network and to tackle new challenges in the world of software-as-a-service.

What you’ll do as our (Senior) Customer Success Manager (m/f/d)

• Being the main point of contact for your customers, developing and managing long-term relationships with key customers and stakeholders and act as point of escalation
• Supporting the onboarding and training of new customers, managing own customer accounts and supporting them in optimising their SaaS procurement practices
• Developing success plans for your accounts to ensure a well defined and structured road to ROI and customer satisfaction
• Analysing your account's performance metrics and take a proactive approach to constantly improve them.
• Consulting customers and enabling them to work successfully with our own SaaS platform
• Implementing savings analysis and conducting negotiations in order to achieve the best outcome for our customers
• Facilitating tool selection: supporting your customers to find, select and buy new SaaS tools
• Collaborating closely with our SaaS Procurement Specialists in order to solve customer requests
• Providing the best customer training and support, while helping them to discover aspects of the product that are most beneficial to them in collaboration with Customer Education

Requirements

• You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline
• You have 2+ years of experience in customer success, account management, sales or strategic consulting
• Experience in B2B SaaS and/or procurement experience is a strong plus
• You possess strong interpersonal skills and experience building strong relationships - internally and externally
• You are a self-motivated and proactive team player with innovative ideas to inspire customer loyalty who is able to prioritize
• You have outstanding written and oral ability in German and English
• You thrive working remotely (we don't have an office)

Benefits

• Build strong market expertise in high-growth SaaS market and expand your business network (most of your customer contact points will be with management and C-level executives)
• Work with Gainsight, the state-of-the-art customer success tool
• We sponsor your Customer Success online certification and offer negotiation trainings by leading internal and external experts
• Work with our amazing international team (we have Sastronauts from 20+ different countries!)
• Monthly virtual team events & team - and company retreats
• 30 vacation days
• Learning budget
• State of the art equipment (also for your home-office)
• Remote-first mindset (you can work from everywhere)

The Community Success Manager (CSM) holds a leadership role within the Impact Team with a particular external focus on supporting our community members as they engage with our offerings that help them adopt and sustain whole food, plant-based lifestyles. Internally, the CSM works with the rest of the organization in the development of credible and empowering content that supports positive action for healthier lives and a healthier world.

Please note, this is not a customer service position — this is in the realm of plant-based nutrition, lifestyle, and coaching.

• providing the highest quality care, communication, problem resolution, and other support to FRN’s primary constituent groups;
• participating in program delivery to ensure that participants’ needs and expectations are met in accordance with program parameters;
• contributing to the development of educational and programmatic content; and,
• identifying and communicating issues and concerns on behalf of our community that call for attention and action from other FRN teams.

Reports to: Head of Impact

Requirements

Oversee and carry out day-to-day activities related to engaging with and supporting FRN course participants, program members, and blog readers with an eye toward fostering their success, building lasting relationships, and encouraging ongoing readership.

• Establish a presence and nurture relationships with FRN course participants and WHOLE Life Club (WLC) members via the organization’s private platform/member center.
• Answer course participant and WLC member questions as appropriate or seek input from FRN’s Dietitian & Recipe Developer and/or Head of Impact when their input would be helpful.
• Engage with FRN’s blog readers via the public commenting system, answering questions and providing support as appropriate and in alignment with the organization’s professional scope.
• Read blog articles thoroughly to be prepared for reader engagement and support, and draft saved replies in anticipation of and response to reader questions and feedback.
• Triage health- and nutrition-related questions within HelpScout, FRN’s Help Desk software, assigning them as appropriate to the Community Success Associate, FRN’s Dietitians/Culinary team, the Community Support team, or answering them directly.
• Develop tools, resources, and systems to strengthen Community Support team members’ aptitude for answering health and nutrition questions, as appropriate.

Contribute to the development and delivery of FRN content, with an emphasis on courses and programs.

• Play a leadership role in WHOLE Life Club monthly and annual content planning.
• Draft Weekly Guides & Action lists, Weekly Guide and Forum Update emails, and live event reminders.
• Plan, coordinate, and host live events for WHOLE Life Club members in collaboration with other members of FRN’s WLC team.
• Work with HoI to design and oversee the implementation of a WLC member retention program.
• Participate in FRN course (and other program) development, including working collaboratively to support the development of course outlines and content, creating accompanying coursebooks and related resources, and providing input and feedback on proposed content.
• Suggest and draft ancillary tools and resources to support WLC members and course participants, such as infographics, assessment tools, worksheets, and more.

• Provide day-to-day supervision, support, and guidance to the Community Success Team Associate, serving as a resource for questions and concerns, ensuring that they have mastery of the organization’s programs, content, and internal communication and processes.
• Meet weekly with the Community Success Associate to review their workloads and progress on projects, and discuss questions or concerns from you or them.
• Bring any performance concerns to the Head of Impact in a timely manner and collaborate with the HoI to plan and implement corrective action plans.
• Hold responsibility for live broadcast support during the annual Food Revolution Summit, managing the work of and supervising a group of short-term employees in collaboration with the relevant members of FRN’s Growth team who oversee social media engagement.
• Create and maintain an internal library of WFPB nutrition and health coaching resources.
• Keep the HoI generally apprised of Success performance, and needed or desired training.
• Engage in professional development by requesting and participating in training and skill-building opportunities and reading relevant professional publications.
• Work with the HoI to enhance team management skills and knowledge.

Creates and maintains success-related reporting systems to keep the Head of Impact and the entire Leadership Team apprised of progress toward goals and objectives.

• Keep the Head of Impact apprised of any significant feedback regarding published content and customer experience.
• Work with the Head of Impact and other team members to identify key metrics as indicators of program impact and participant/member satisfaction.
• Work collaboratively with the rest of the Impact Team to plan and prepare for FRN launches. This includes helping to determine staffing and recruitment needs and the staffing schedule, developing and refining training materials, and delivering training to temporary team members.
• Serve as the point person for FRN’s CEO during the Summit’s daily broadcasts.

• Relevant training and 3-5 years of professional experience as a health coach, nutritional counselor, or behavior change specialist.
• 1-2 years of successful team management experience.
• Demonstrated knowledge of and enthusiasm for whole food plant-based nutrition, recipes, and lifestyle.
• Understand the scientific literature and know how to translate nutritional science into valuable information and knowledge for FRN members.
• Must have excellent writing, proofreading, and editing skills.
• Detail-oriented with a high degree of organizational skills.
• Ability to guide and assist members of the FRN community in implementing a plant-based lifestyle.
• Passion for facilitating transformation and change in helping others reach their health goals.
• Demonstrated experience managing online membership communities preferred.

All FRN team members are expected to adhere to our Global Behavioral Competencies.

• Reliable high-speed internet connection
• A quiet, functional, and stable work environment (home or home office okay)
• Comfortable working with a team via Slack
• Comfortable working with others via Zoom video conferencing
• Comfortable working within a project management system
• Expert-level proficiency with G Suite products, specifically Docs and Sheets.

Benefits

Our mission is healthy, ethical, and sustainable food for all.

Food Revolution Network is an online-based education and advocacy-driven organization committed to healthy, ethical, and sustainable food for all. Guided by John and Ocean Robbins, we have more than 750,000 members and collaborate with many of the top food revolutionary leaders of our times. Food Revolution Network aims to empower iniduals, build community, and transform food systems to support healthy people and a healthy planet.

We believe that everyone, regardless of the color of their skin or how much money they have, deserves the knowledge and the means to healthfully feed themselves and their family. We’re committed to a world with a true opportunity for everyone to be healthy.

You believe in the power of healthy, organic, fair trade, local, plant-strong food to change the world. You’re passionate about supporting the food revolution and movements for a more healthy, ethical, and sustainable world. You support our scientifically grounded, fact-driven, and welcoming approach, which promotes a whole foods, plant-based diet and is inclusive of a broad range of eaters.

You’re values-driven, highly motivated, self-aware, ethical, emotionally intelligent, multiculturally competent, compassionate, socially conscious, constantly learning, and respectful of yourself and others. You’re reliable, dedicated, undaunted, persistent, friendly, and forthright. You admit your mistakes, clean up your messes, and learn from everything.

Food Revolution Network is a committed equal-opportunity employer. FRN recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At FRN, we aim to be a place where a erse mix of talented people bring their skills, life experience, passion, and creativity to create a whole that is greater than the sum of its parts. We are committed to healthy, ethical, and sustainable food for ALL, and that requires a proactive dedication to advocating for equity, inclusion, and opportunity including for those communities that have been most negatively impacted by our toxic food culture. We are committed to equality and believe in ersity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that enable each person to bring unique talents, insights, and skills.

FRN is a fully remote team, with team members in multiple North American time zones. This position may be performed from anywhere, but we strongly prefer North America-compatible time zones, with a required availability from 9 am - 3 pm Pacific Time Monday through Thursday.

$62,000 to $68,000/year, depending on experience.

Full-time employees also receive paid time off, flexible time off for holidays, wellness time off, health, vision, and dental insurance, opportunities for bonuses, 401k eligibility, and other benefits.

Are you a Service Desk Specialist with a passion for client support? Are you able to explain technical ideas in simple words to our customers so they will understand you?  Then you are our new crew member! 

At isolutions we are passionate about digital transformation and create digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation, but it is also to offer our employees a modern workplace and great company culture. 

• Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance 
• Analyze, solve and document user problems 
• Create documentation and checklists, and maintain the Knowledge Database 
• Administer access rights and user skills 
• Collaboration with 3rd level support in case of complex incidents 

Your profile 

• Previous experience in 1st or 2nd level support 
• Good Windows 10 and Office 365 skills, Apple skills are a plus 
• Experience in Windows user support 
• A curious mindset and a passion for technology 
• The ability to work independently, customer-oriented thinking, and high-quality standards 
• Native level of German and fluent level of  French/Italian 

• Permanent contract, choosing between full-time and part-time
• Competitive salary package, plus interesting fringe benefits
• #workfromanywhere in Spain. If you live in Barcelona or nearby, flexibility to work from home according to your needs
• Compensation of monthly home office expenses and work set up extension
• Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches“
• Choose your own hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit!

Victorious PR, an award-winning PR firm, is pleased to announce the open position for the awesome role of one of our Crypto PR account managers!

4 most important skills:

1. being able to be a team player with a sense of humor and being a great communicator
2. being able to come up with interesting angles to pitch our clients
3. Being great at customer service and writing
4. Having a greater understanding of the crypto industry

Compensation:

• This is a W2 position
• The first 90 days are probatory at $3k/mo. If you pass the probationary round, you will be offered $5k/mo salary.
• In addition to salary, bonuses give you the ability to make even more money!
• We want you to know there is room to grow your career here and make as much as you want.

Requirements:

• Customer service experience is required.
• Writing experience is a plus.
• PR experience is nice, but not required.
• Bring your creativity!

Why Work With Us?

Because you are awesome and want to be around ambitious awesome people too!

We are a fast-growing PR company that helps impactful leaders & businesses be seen and heard to have a greater impact on the world. We lead with integrity, open communication, positivity, collaboration, and precision. We are known for our excellence in everything we do, not only at work but in our personal lives and with each other.

Victorious PR is looking for a person who embodies all these qualities.

Finding the right culture fit is the most important thing to us. If you value excellence, precision, collaboration, and open communication - then this role is for you.

Duties & Responsibilities:

• Communicating with clients to ensure all needs are addressed and understood by managing client expectations
• Pitching editors, researching publications and writing basic but enticing article synopses.
• Be a quick problem solver
• Must be willing and able to seek out new connections and opportunities for our clients
• Must be FOCUSED and able to handle multiple projects and responsibilities simultaneously

Hours:

• This is a full-time, fully remote position.
• Our hours are M-F 8-4pm PST.
• MUST be available to work during those hours.

Applying is easy! If you believe you are the right person for the job simply send us a 60-second video and tell us why. We believe in ersity, and in training the right people for fulfilling, long-term careers, therefore we are open to a wide variety of backgrounds and experiences. We are expanding quickly and we always look to promote from within.

Submit your video to [email protected] and if you are selected for an interview, you will hear from us within 3-5 days. NOTE THAT APPLICATIONS WITHOUT VIDEOS WILL NOT BE CONSIDERED.

We look forward to hearing your WHY!

Funnel Leasing Inc., is hiring for a Senior Customer Success Manager that can 'work from anywhere' in the U.S. As a Senior Customer Success Manager you will draw on customer-facing skills and technical acumen to help customers successfully adopt Funnel products. You will lead the successful adoption of Funnel products purchased by your assigned portfolio of clients, guiding them through the strategic and technical facets of their renter management software transformation journey.This position will report to the VP of Client Experience.

Why Funnel?

Who is Funnel Leasing?

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We've created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We're in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you'll meet.

Position Summary

The Senior Customer Success Manager's essential roles and responsibilities include, but are not limited to the following:

Relationship & Project Management

• Gain client commitment and drive end to end implementation to unlock revenue growth.
• Lead client facing functional requirement sessions, in partnership with the Product Team, to document and drive cross- functional alignment
• Develop strategic relationships with stakeholders to understand a client's business and develop strategic roadmaps. 
• Maintain regular contact with assigned client portfolio to better understand business and technical needs.
• Become an in-house expert across company product lines, and partner with the Product-Engineering Teams to inform our roadmap.
• Plan for client events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
•  Recommend best practices and resources that help accelerate product adoption and support initiatives to scale.

Product & Technical Acumen

• Distill and translate highly technical concepts to non-technical stakeholders to drive intended outcomes.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Responds to product-related inquiries and escalates to appropriate parties internally as necessary.
• Documents customer requirements and needs and guides client through learning to use and understand the features of the products purchased.
• May be expected to work irregular hours to support dispersed client teams across the United States.

Culture 

• Ability to navigate, influence, and communicate with poise to CxO/VP level and senior technical stakeholders (both internally/externally).
• Consult with a range of stakeholders to identify and help clients drive necessary change management to achieve desired business outcomes. 
• Create a culture of continuous improvement and learning.
• Foster collaboration within the team and across the company.
• Performs other duties as assigned and modified at manager's discretion.

Education, Work Experience and Certifications 

• High school diploma or GED equivalent is required
• 2-3 years relevant customer-facing experience required (e.g. Customer Success Manager or Solutions Engineer)
• 5+ years at a SaaS technology company strongly preferred
• A successful track record growing strategic or enterprise-level accounts
• Self-starter mindset, with ability to learn with hands-on experience of platform and minimal documentation 
• Detailed oriented work ethic with willingness to roll up your sleeves and support complex platform configurations and triaging as needed
• Experience conceptualizing and documenting system and process flows within an API-based integration environment
• Proficiency with project management and support  tools
• Experience leveraging data and business analysis to drive decisions, but strong business judgment when time or information is limited
• Ability to manage and deliver on complex projects with competing and nuanced priorities

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as erse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Travel: < 5%

Funnel provides equal employment opportunities to all qualified iniduals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  Funnel may change the specific job duties with or without prior notice based on the needs of the organization. 

Funnel Leasing Inc., is not engaging any staffing firms or recruitment firms in the search or placement of candidates for this role. Furthermore, Funnel Leasing Inc., and associated team members who receive any unsolicited candidates information will not pay any fee or engagement contract as a result of these unsolicited contacts. Interested applicants should apply directly to the position posting for consideration.

Member Services Specialist

Chicago, Remote

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us – even you!

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.

With $48.5M in fundraising to date, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Marketing Team making that happen.

Your impact.

HealthJoy has engaged directly with Third Party Administrators (TPAs), who will be aligning their direct clients to the HealthJoy suite of products. In this role, you will be responsible for the Member Service experience of the end-users of the HealthJoy product that is provided via their TPA. Your specific functions will be collaboration and strategizing alongside the TPA, creating workflows & Knowledge Bases to enable Member Services staff, and monitoring service delivery metrics.

Strategy & Execution

• Act as a subject matter expert for the Embedded TPA sales channel TPA Partners’ downstream accounts.
• Responsible for the integration and execution of the TPA+ product and HealthJoy rewards program from a Member Services Delivery standpoint.
• Support client Knowledge Base, WorkFlows, and Steerage results of these Client Relationships.
• Assist in devising and delivering product enhancements or adjustments alongside Product and Engineering teams from development to QA to completion.
• Identify areas of opportunity to maximize Member Service KPIs within their owned relationships.
• Support the member feedback process; gathering all pertinent information and providing team recommendations on best solutions.

Technical

• Assist with journey projects and journey development (Lucid Charts); tracking requests through (JIRA / Confluence) and maintaining journey knowledge base.
• Maintaining knowledge base (JIRA) and documentation (Google Suite) for HealthJoy products and technology capabilities; cascade to members of HCC team as needed (Email, Slack, Live Training)
• Automate reporting (Looker) and technical capabilities where possible; streamlining process for an improved client and stakeholder experience
• Use HealthJoy Internal and Proprietary Technical ToolKit including OTRS, Amplitude, etc. and Proprietary CRM, Messenger, Database.
• Process TPA Claims and Precertification entries, applying decision-making and logic to process medical opportunities into member outreach and steerage opportunities.

Cross Functional Collaboration

• Liaison between Member Services, TPA, Clinical, Marketing, Product, Implementation, Customer Success, Engineering and Sales to understand new features, process, products roll out
• Manage direct member emails and support inbox; delegating inquires to appropriate team member.
• Assist with bi-weekly and monthly reporting delivered to Member Service stakeholders and leadership.
• Partner closely with L&D on quality monitoring standards and recommended training topics for Member Services organization as needed.

Your experience.

• 3+ years of experience as a Team Lead, Operations Coordinator or other similar role
• Experience and direct working knowledge within the HealthCare industry with a particular focus within the Insurer, Administrator functions
• Excitement around identifying challenges and implementing solutions; must have a life-hacker mentality and be energized by solving problems, bottlenecks, and complex requests
• Excellent organization and project management skills
• Experience working on cross functional initiatives with many stakeholders; Global teams preferred
• Strong interpersonal, oral, and written communication skills
• Excellent customer service and community management skills
• Strong attention to detail
• Technically proficient in Microsoft and Google suites
• Highly creative and adaptable in a fast paced, ever changing environment

Our rewards.

Work should be meaningful and rewarding.

HealthJoy is a remote-first workplace with nearly 400 team members globally. We offer a robust package of employee perks and benefits including employee stock options, healthcare benefits, flexible PTO plan, 401k with a matching employer contribution, pre-tax commuter benefits, parental leave, and HSA contribution match. We also enjoy each other’s company over wellness activities, catered Friday lunches, happy hours, volunteer events in our local community, lunch and learns, and friendship time’ pairings.

The best benefit of all? We use our own product. As an employee, you can rely on HealthJoy to feel confident about your own healthcare decisions and get the most out of your unique benefits plan.

HealthJoy is committed to creating a erse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

About Retail Ecommerce Ventures :

Founded and actively managed by Tai Lopez and Alex Mehr, REV focuses on acquiring large US famous brands and transforming them into Ecommerce success stories. We have a global team of over 300, and are looking to recruit over 300 more staff around the world in the next few months.

About the opportunity : 

• Customer Experience team at Rev is looking to hire Customer Experience Managers who can support 24*7 operations in CST (Central Standard Time) time zone. Two openings.
• This is a 100% Remote position - Supporting Night Shift CST.
• 1 out of the 2 Customer Service Managers would be required to do Night Shifts in Central Time
• The other CSM would be required to work from Wednesday-Sunday (8 hours a day)

Must haves : 

• Must have experience building ZenDesk processes, triggers, and automations.
• Must have a minimum of 2 years experience managing a Customer Service/Experience Team in a remote environment.
• Must be able to develop and implement SOPs
• Should be a hands on person, willing to take ownership of pending task and execute them to completion
• Must have the ability to adapt to rapid change

Job Description : 

• Develop customer relationships that promote retention and loyalty.
• Work closely with customers to ensure they are satisfied with the service they receive and to imporve upon areas of dissatisfaction.
• Directly Supervise Agents.
• Present and Train Agents on upselling and cross selling opportunities.
• Finding proactive approaches to retain customers.
• Find new innovative ways to drive revenue.
• CEMs should foster a relationship between customer and support, making it easier for users to solve small or short term problems.
• Advocate customer needs to the VP of Customer Experience.
• Meet Weekly with CE team leaders to discuss KPI's and areas of improvement.
• Meet with logistics team to manage outstanding concern such as vendor cancellation or delayed orders.
• Manage employee capacity : Inform VP of Customer Experience of staffing needs based on scalability.

GovOS works with local governments across the country to provide them with the tools they need to improve the lives of the citizens they serve. Our mission is to help those agencies along their digital transformation journey. We are a fast-growing software company that is moving quickly to facilitate a market experiencing explosive transformation in response to unprecedented times. In many ways, we act like a startup with enterprise-level resources backing our actions.

We’re a remote hybrid team that enjoys spending time together both online and in-person, and we value pushing each other to be our best professionally and personally. Our goal is to incorporate the GovOS values in everything we do: Own it; Purpose Driven; No Day Wasted; Customer Centric; and Win as a Team.

The Customer Success team is responsible for the relationship between GovOS and our customers. This critical function is responsible for engaging with our customers to drive adoption and demonstrate ongoing value to ensure high customer retention.

The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation of the that they’ll work with their customers to appropriately understand, manage, and assist them with day-to-day business needs by acting as a single point of contact for the account and coordinating with all other GovOS business functions as needed.

Responsibilities

• Drive retention and growth for our customers by understanding their business needs and helping them succeed
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Account owner for named accounts that will coordinate and facilitate across all business functions within the organization
• Maintain data in Salesforce including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns
• Represent the voice of the customer to inform our sales process and product roadmap
• Own renewals from quote to invoice as well as upsells of existing products and services to grow their assigned book of business
• Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales
• Work with customers to develop a success plan that outlines how GovOS adoption will address their needs both immediately and, in the future
• Enlist super fans to act as references, lead user groups, & participate in community
• Be a liaison to drive attendance to trainings, webinars, educational curriculum, and seminars
• Identify meaningful ways to engage low usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account

• 2-5 Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization
• A passion for Customer Engagement and service mentality
• Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, empathetic approach and the grit to get things done
• Results driven and proven ability to meet or exceed quotas
• Experience with annual renewal process is preferred
• Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
• Excellent oral and written communication skills
• Must be proficient in PowerPoint and comfortable presenting to all levels of an organization
• Highly organized and has ability to work independently and to be accountable for results with minimal supervision
• Experience with Salesforce or similar CRM tool and Gainsight or a similar Customer Success tool preferred
• Government Technology experience welcomed
• West Coast/Mountain West work hours; candidates in these times zones preferred

All your information will be kept confidential according to EEO guidelines.

Customer Experience Associate (Seasonal Contract)

Location: Remote (United States)

#KeepGrowing with Nutrafol

Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.

As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals — and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.

We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too — by embracing iniduality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

We are seeking a remote Customer Experience Associate (contract) to help our team provide a high-level and empathetic customer experience during the busy holiday season ahead!

In this role, you will play an active role in enhancing the overall customer experience, and team efficiency. This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker. Seasonal contracts are for 40 hours per week, with potential for occasional overtime hours, and run through January 31. Extended contracts may be offered past that date dependent upon business need.

Responsibilities

• Reply to email inquiries and customer calls in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Resolve high-priority customer escalation.
• Assist customers with navigating the Nutrafol website.
• Become an expert on our product.
• Think quickly on your feet to customize creative solutions.
• Prioritize daily tasks and direct assignments to aid in maximizing efficiency.
• Manage Ad-hoc projects as needed.
• Take on additional responsibilities and training to improve overall customer experiences.

Requirements

• 1-3 years in a customer experience-related role; e-commerce or startup preferred.
• Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
• Stellar written and verbal communication skills you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
• Demonstrated positive approach toward customers.
• You have a passion for understanding problems and are solution-oriented.
• You have a head for science as it pertains to health and wellness.
• You are a self-starter with an entrepreneurial spirit! You’re ready to jump in no job is too big or too small.
• You’re a people person and you truly enjoy making someone smile.

Please note that contract hires are not currently eligible for benefits; the benefits listed below are for your reference and applicable only if a contractor converts to a permanent, salaried position.

Perks & Benefits

• Fully remote work experience, including a one-time allowance for home office setup
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with 50% match
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly work from home stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Virtual happy hours, yoga, and meditation sessions throughout the year
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance and benefit programs

California residents may review our CCPA notice here.

You are looking for a Work at home opportunity? Look no further. Get a paid training and opportunity for further development too! Are you curious & nimble? You are in the right place, so are we!

What's in it for YOU!

• Work experience in an international company and multilingual team

• Excellent atmosphere, friendly and erse environment, teamwork

• Paid training and guidance in working with a reputable and strong brand.

• Opportunity to further develop yourself with a focus on skills development.

• Competitive remuneration package

• We work together in teams and together towards a common goal where everyone helps each other.

• Flexible work environment and working schedule .

• Work from home possibility within Croatia

Join our Transcom Family as Danish Speaking Customer Experience Representative!

• Become an expert and provide an outstanding service to our customers

• Administratively process the customer experience cases via a different application

• Use a variety of modern communication channels to offer the best possible service

• Fluent language skills in Danish (C1) and English (minimum B2) or Dutch (C1) and English (minimum B2)

• Exceptional writing and speaking abilities to provide clear and empathetic customer

• Must demonstrate strong communication and interpersonal skills

• Requires basic software knowledge

• Secondary school is required

It would be helpful to demonstrate these capabilities

• Displays passion for and responsibility to the customer

• Displays innovation in everything you do

• A strong drive to complete tasks

• Displays personal and corporate integrity

What life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 26,000 customer experience specialists at 50 contact centers across 22 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we are driven by innovation and our passion for combining human talent with smart technology.

As a part of our team, you will have the opportunity to grow and learn something new every day.

GitHub is hiring a remote Customer Success Manager - Germany. This is a full-time position that can be done remotely anywhere in Germany.

GitHub - The world's leading software development platform.

About the role

We are looking for an experienced Customer Success Manager (CSM), who can motivate, coach, and steer customers through a digital transformation to achieve their goals.  The CSM is accountable for the success of their customer base, and is well supported by all departments across Envisio.  Our most successful CSMs are excellent relationship builders, motivate customers to do the recommendations they make, have an acute sense for what customers need, and pull in the right experts at Envisio to fulfill those needs.  

Our customers are leadership teams in publicly funded / publicly accountable organizations (local governments, school districts etc.).  They are highly dedicated teams responsible for big impact strategic initiatives.  If you have experience working with senior leadership, have worked with governments, and/or have SaaS experience, we want to hear from you.  This is a role that offers the intrinsic value of purpose and meaning in what you do - by helping publicly accountable organizations build trust with communities.

Key responsibilities

• Build meaningful relationships with Envisio's customers through quarterly business reviews, engaging emails, and in-person meetings (when appropriate)
• Manage a customer base to drive adoption, drive growth, increase revenue, and reduce churn
• Partner with customers to develop meaningful plans that feed their long term goals
• Partner with Implementation Consultants to ensure a seamless transition from Implementation to Adoption
• Guide and enable customers to transform over time how they manage their strategic plans and performance measurement, through the use of Envisio
• Offer best practice advice to the level of each customer's needs, partner with our industry experts when needed
• Analyze engagement data and research what customers need, in order to make quality recommendations during quarterly business reviews
• Celebrate goal achievement
• Encourage training and webinar attendance for continued growth
• Conduct renewals management on time
• Generate upsell and referral lead opportunities for Sales
• Work with the Product Team to champion customer insights and stories, shaping future product improvement
• Share Customer Success stories across the organization so they can be told to the Envisio community through stories, webinars, case studies, and blog posts

Key performance measures

1. Annual gross and net customer revenue retention, measured quarterly
2. Software adoption and customer satisfaction/health
3. Customer maturity growth

About you

You are fun, enthusiastic and aching for a role where your work makes a difference in the lives of others. You are a proactive relationship builder with a proven ability to cultivate deep and meaningful relationships with your teams and clients. You're not afraid to talk but your real skill is listening.

• 5 years experience in a customer facing role for a SaaS company
• Experience in any of the following: Customer Success, Account Management / Sales, Consulting, Product Training
• You have a passion for public service
• Impeccable written and oral communication skills; you're talking to our customers
• Extremely analytical; you leverage data in all of your decision making
• Highly organized; your calendar reminders have calendar reminders
• Results oriented; you always have your next goal in mind, and a plan to get there

Order is a guided B2B marketplace with a mission to simplify buying for businesses. Order makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High Level Health. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

See growth from a new perspective, when everything is in Order. Visit us at Order.co.

We are looking for an Operations Support Specialist to improve the customer experience by handling order and delivery exceptions and owning relevant client communication. This is a unique opportunity on the forefront of fintech and procurement innovation. The role will report directly into the Senior Operations Manager and work closely with Operations and Customer Support Teams.

What you’ll do

• Own proactive client outreach for orders that are exceeding their delivery window. 
• Field inbound email alerts for orders facing backorders, out of stock products, and other miscellaneous issues.
• Take appropriate, swift action on inbound alerts helping to maintain a top notch client experience
• Liaise with the Product team on recommendations to make tracking and exception handling more efficient. 
• Collaborate with Senior Operations Managers to improve existing processes surrounding tracking visibility for clients. 
• Work closely with virtual assistants teams and monitor their progress. 

What you bring to the table

• An empathetic, customer-centric mindset - you make client problems your problems!
• Ability to focus on recurring tasks with an emphasis on speed and accuracy
• Exceptional written and verbal communication skills with a unique ability to quickly problem-solve 
• Comfort and confidence on the phone; ability to represent Order and be the voice of the company while speaking with vendors and clients
• Proficient with Google WorkspaceExperience working with Mac OS
• A Bachelor's Degree, and experience with Zendesk are preferred.
• A hungry attitude to learn new things and go above and beyond to get things done!

What you’ll receive

• A competitive compensation package including stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Employer-sponsored 401(k)

Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Agorapulse is hiring a remote EU Support Hero. This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Managing social media has never been easier.

• Create and validate personalized content marketing strategies based on the objectives and needs of the client's business;

• Give feedback about the project and celebrate each small victories at the beginning of the customer’s journey;

• Educate the customer about the basics of content marketing;

• Demonstrate Rock’s processes and deadlines to the customer, educating them about important routines for the success of their content marketing strategy;

• Communicate Onboarding progress to the team responsible for the customer;

• Align and improve the quality of ongoing deliverables through teamwork, together with the other analysts in each department responsible for the customer;

• Maintain the quality of inidual deliverables;

• Suggest improvements with a critical approach to processes;

• Manage your pipeline with weekly monitoring;

• Serve customers from different segments, adapting the approach and form of communication for these audiences.

• Bachelor's degree in Advertising, Marketing, Journalism, Communication, Administration or related areas;

• Experience with Marketing and Project Management;

• Experience with Customer Service;

• Fluent English and Spanish skills;

• Knowledge of Content Marketing strategies;

• Knowledge of Inbound Marketing strategies;

• Knowledge of marketing tools (automation, Analytics, Search Console, SEMRush, paid media, WordPress);

• Certification of Content Marketing and Web Content Production by Rock Content.

• Rock University - free access to our marketing courses

• Ongoing workshops and webinars on marketing topics

• Flexible hours

• Work from home allowance

• Parents benefits

• Volunteer paid time off

• Birthday and work anniversary days off

• Health insurance

• Dental InsuranceBeing part of a dynamic, talented team distributed around the world  

• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward

• Being empowered to make decisions to improve customer satisfaction

• Continuous growth opportunities for our customers, talent community, and Rockers

• Other benefits may be available according to your location.

Remote Customer Service Representative – Spanish Bilingual

Location: Remote, US

Category: Customer Service

Requisition ID: 8305

NOTE: **This is a virtual customer service associate position in the United States where you will be working remote from your personal residence in a distraction free space.

The Wayfair Opportunity:

At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.

This isn’t just about taking another phone call— this is about empowering our business customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience when it’s most needed. Wayfair will give you the training, tools, and decision-making ability to help our business customers find solutions that work best for them.

You will help business customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications. No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and surround you with a team of great people.

What Does a Service Associate Do?:

• Demonstrates Reliability: Attendance and commitment to being present for your full shift each day is crucial. This helps ensure we’re ready and available to help our business customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
• Handles a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.
• Meets Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.
• Engages Customers: You’ll need a passion for people. You’ll be the voice of Wayfair and work to build a relationship with business customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.
• Listens Actively and Shows Empathy: You will actively listen to understand relevant customer information to find the best way to solve their problem quickly and thoroughly.
• De-Escalates Customer Concerns: Most business customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.
• Problem Solves: Solutions aren’t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help business customers find the right solution. You’ll need to think analytically to solve customer problems in a first contact resolution approach.
• Multitasks: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.
• Escalates Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed and share those trends with leadership.

What are the Pay & Benefits?:

Pay:

• Hourly Pay: $15.00+ (and tenure increases starting as early as 6 months)
• Quarterly Performance Bonuses (up to $2,000)
• Referral Bonus ($500 per eligible referral)

Benefits:

• Health, Vision and Dental Insurances (coverage starts on Day 1!)
• 401(k) with company match up to 4%
• Paid Time Off (start accruing time immediately)
• 7 Paid Federal Holidays and 1 Floating Holiday
• Paid / Unpaid Parental Leave options
• Eligible Tuition Reimbursement (up to $5,250)
• Wayfair Employee Discount
• Volunteer Day for Community Service (Paid Day Off)

What are the Requirements?:

• You must be 18 years of age or older.
• You must hold a High School Diploma, GED, or equivalent.
• A knowledge of working within Windows Operating Systems or equivalent.
• You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.
• A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
• Wayfair wants to ensure your success. This is why our training is 100% mandatory. We are unable to accommodate any misses, days off, or tardiness during this initial 3 week time frame.
• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.
• Able to read, write, and speak both Spanish and English.
• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Gencove combines low-pass whole genome sequencing (reading the DNA fewer times) with a proprietary software-as-a-service computation layer. The result is a unique, high-volume, cost-effective sequencing platform. We believe that the universal application of genomics across human, animal, plant, and microbial applications will lead to a healthier and more sustainable civilization. We recently closed Series A funding, are revenue-generating and some of the largest genomics service providers in the world partner with Gencove. Join us!

As an Enterprise Customer Success Manager, you will play a key role in expanding our largest partnerships and enhancing our service model through the development of repeatable processes.

What You Will Work On

• Develop and execute strategic account management for our key customers with a sharp eye towards commercial expansion
• Successfully execute customer engagements and act as the point-of-contact for project related issues
• Become deeply steeped in our customer’s context and needs to identify potential upsell and/or product opportunities for recurring revenue
• Work cross functionally with commercial and technical teams to enrich the customer experience
• Nurture customer relationships and lead face to face meetings at conferences and at our customer’s sites

Requirements

Who You Are:

• You have 5+ years of customer success or account management experience within the Life Sciences.
• You have a consistent track record of exceeding commercial targets and being a trusted advisor for large and matrixed organizations.
• You have exceptional discovery skills and ask great questions.
• You have an ability to break down ambiguous problems into concrete, manageable components and think through solutions.
• You are a strong partner and can collaborate with technical teams to drive effective problem resolution.
• You are an effective communicator and can influence credibly and effectively at all levels, including executive and C-level.
• You have education in a Life Sciences discipline, and/or direct experience working with Life Sciences organizations.

Benefits

Why Gencove:

• We are a fast growing team and the product and the company’s needs will change, so your role will also evolve with time — with a sharp eye towards your professional development and personal satisfaction.
• We are a fully distributed company driven by deliverables, not hours, operating with a foundation of trust and clear communication to solve meaningful scientific and business challenges.
• We celebrate iniduality and invest in bringing everyone together regularly at our HQ in NYC because we believe there is no substitute for real-life connection.
• Competitive salary and stock options.
• Flexible PTO plus the days between Christmas and New Year’s Day are company-wide time off; we actually do take time to disconnect, recharge, travel, and live our lives so we encourage you to do the same!
• 3 months paid parental leave with flexibility to allocate however works best for you.
• Comprehensive health coverage (medical, dental, vision and life) for you and your family.
• $1,000 USD home office stipend to upgrade or enhance your work from home setup.

🐦 About Birdie

Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021.

Launched in 2017, Birdie is a team of socially motivated care, health, product and tech entrepreneurs. We were nominated one of the top 10 UK startups to watch, the SME with the best culture in the UK and was in the 2020 Business Cloud Top 50 Start Up's list. In 2021 we were named no.9 in Start Up's top 100 innovative and disruptive businesses as well as being accepted into Tech Nation's 2021 Upscale 7.0 program. As of June 2022 we closed our series B funding with £25m invested by Sofina, Omers & Index ventures.

⚡️ Your mission

Your mission as a Technical Support Associate is to provide technical support across live chat, email and telephone, adopting a person-centred approach with every interaction. You'll investigate issues escalated from the T1 Customer Support team, troubleshoot bugs and help optimise workflows for customers and fellow Birdies.

🦸‍♀️ How you will contribute

• Handle advanced queries and technical escalations through chat, email and telephone.
• Perform in-depth investigations and troubleshoot issues using a variety of tooling.
• Work cross-functionally to optimize workflows for increased scalability and efficiency.
• Analyse and collate data to identify trends and improve processes, feeding back to the wider company.
• Produce clear and concise bug reports in Jira, communicating effectively with engeering and product teams.
• Become a product knowledge expert, helping to create guidance for staff and customers.
• Help with T1 support out of hours, on a rotating basis (1 weekend in 7 at the moment)
• Hit or exceed internal KPIs for response times, customer satisfaction ratings and QA.
• Act as a vibrant ambassador of our brand, values and product.
• Provide timely and accurate customer feedback to relevant teams

Requirements

🤩 We’d love to hear from you if

• You have experience in a technical support role and using live chat software - we use Intercom.
• You have excellent communication skills, with the ability to simplify complex issues for a broad audience.
• You are a proactive problem-solver, always looking for ways to optimise and improve.
• You are comfortable communicating with key stakeholders across the business.
• You care deeply about providing a seamless customer experience.
• You can operate autonomously in a fast-paced environment, but know when to ask for help.
• You take ownership of projects and are keen to help shape the way we do things.
• You have a good understanding of and a keen interest in technology.
• You are excited to work for a social care disrupter and help change the way we age.

These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a erse, inclusive and empowering culture at Birdie, so please apply if you meet the majority of these competencies.

The Interview Process

1. Meet Jack and learn more about Birdie 👋

You will first meet Jack over a Google Meet. There is nothing to prepare for this chat, it is a chance to learn more about Birdie and to tell us all about you!

2. The Expertise Interview 💡

Now it's time to meet the hiring manager, our Support Lead Kiesha. Again, nothing to prepare for this one!

Kiesha will be the perfect person to field your role specific questions. It is a chance for us to explore your experiences, how you work and where you may fit in.

3. The Project Session ✏️

Now you get to meet a couple of our support team! The team will share some of the work they do, ask how you might approach certain tasks and explain what customer support at Birdie is all about.

4. The Values Interview 💬

Here you will meet a member of the Birdie team from a different chapter. This conversation allows us to explore your motivations, values and how you can be a great add on to Birdie.

5. Meet a Co Founder 🤝

The final step in the process gives you the chance to meet one of our amazing cofounders! You will spend 45 minutes with Max, Gwen, Abeed or Raj. A great opportunity to ask any final questions and learn more about how Birdie was born!!

Benefits

🙌 What are the benefits?

People are our core strength. We are social entrepreneurs, boasting an outstanding culture (employer net promotion score of 67) with strong values (B-Corp certified). We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth:

✨ Compensation

Our salary packages are competitive, the role is £31k. We also grant generous stock options to any permanent employee at the end of the probation period. We adjust salaries based on the cost of living index for employees based outside of the UK.

🏝 Flexible

With Covid-19, we have decided to be a fully distributed team. We organise quarterly in-person events and online socials to make sure you can meet up with peers. If you want to come to the office, you're most welcome of course!

🌱 L&D budget

Growth is key. You'll have a personal development budget to put towards books (e.g., free audible subscription), courses, trainings and conferences; continuous coaching within the team and with external experts

🌴 Base holiday

33 days base holiday (25 days + 8 bank holidays) + Christmas eve day off

🎄 Christmas leave

Birdie closes between Christmas and New Year so you can have some down time with your loved ones. This is in addition to your base holiday!

🎂 Birthday leave

You can take your birthday off when it falls on a weekday! (effective from 1st Jan 2023)

👩‍⚕️ Private health insurance

Private health insurance with Vitality that covers many physical and mental health costs

☀️ Gym and wellbeing memberships

Gym membership and numerous other wellbeing perks and discounts via Vitality

🚲 Cycle to work scheme

Birdie will buy a bike up-front and you can salary sacrifice to pay-off over the next 12-36 months

👼🏽 Parental Leave

Highly favourable parental leave policy; once you have spent twelve consecutive months on our payroll, primary caregivers are entitled to 26 weeks of parental leave at 100% of your usual salary and secondary caregivers are entitled to 12 weeks of parental leave, at 100% of your usual salary.

👵🏻 Pension employer contribution

Birdie contributes 4% of your salary to your pension.

⛷ Frequent company socials, trips and meals

We organise many socials, quarterly retreats and annual trips (like our epic ski trips)

🤗 Exceptional culture

We see ourselves as social entrepreneurs shaping a new kind of organisation: caring, responsible yet fostering excellence. Read The Birdie Way to learn more.

❓Why Birdie?

Join Birdie and seize this unique opportunity to shape the future of a transformative tech startup, to create positive social change, and develop yourself very fast in a flexible, close-knit & transparent organisation.

We have a grand vision to transform how society deals with ageing, starting with radically improving the lives of 1 million older adults in the next 3 years. We dream big and speed is of the essence.

We’re all entrepreneurs at Birdie. We’re a flat organization, with no manager to tell you what to do but a community of peers and coaches to support you.

We’re highly collaborative and iterative. Everything we do is transparent to anyone, be it objectives and key results, compensation packages and equity or strategic conversations.

Growing with trust is key. Everyone sets their own development plan and gets support to learn fast, from training to books or coaches. We live by radical candour: we give honest feedback and care deeply & personally about each other.

Join us now to improve the lives of millions!

⚖️ Equal Opportunities Statement

We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neuroersity status or disability status.

We endeavour to embrace ersity, and promote an inclusive environment for all Birdies, and actively work towards this with our Diversity & Inclusion Committee.

If you have any questions regarding the interview process, or if you need any reasonable adjustments to be made, please don’t hesitate to contact us.

Insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future Insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

The Manager, Customer Success will be responsible for customer retention, product adoption and leading our Customer Success Managers and Associates to world-class results. Our ideal candidate is passionate about driving value for customers, is experienced in growing and guiding a team of post-sales specialists and has a consistent track record of success in a fast-growing B2B on-prem and cloud based software company

What will you do?

·       Drive Customer Success outcomes

·       Lead your team to deliver outstanding experiences that drive strong customer retention, expansion, adoption, and referrals

·       Increase customer lifetime value through success plans, customer satisfaction, and overall health scores

·       Leverage reporting to develop data-driven insights on customer behavior

·       Drive a proactive NPS, at risk program, and other initiatives and measures to prevent customer attrition.

·       Act as a sponsor in customer escalations by working with the customer and teams across the company to address the issue in a mutually beneficial way.

·       Drive a standardized, proactive outreach and reactive interventions for various points in the journey by identifying opportunities to encourage feedback loops and continuous improvement.

·       Partner with peers to scale processes in on boarding, training, success management, support, and customer advocacy

·       Increase opportunities for expansion and up-sells by creating a bridge between Account Management, Direct Sales, Professional Services, and Customer Success teams

·       Develop and share metrics to measure the effectiveness of Customer Success in meeting company and team goals.

·       Track, analyze, and report on Customer Success metrics across the organization

·       Be a customer champion internally

·       Collaborate with other organizational leaders to incorporate customer needs and requests into insightsoftware’s defining business objectives

How will you get it done?

To perform the job successfully, an inidual should demonstrate the following competencies:

·       Work Ethic – operate in a fast-paced environment with a focus on achieving results  

·       Engaging Presence – quickly establish rapport and build relationships with partners and communicate successfully with clients  

·       Teamwork – work cross-functionally to achieve team and inidual goals  

·       Communication – communicate effectively with customers and internal cross-functional partners, creating promoters at every touch point 

Minimum qualifications:

·       Experience integrating acquired companies and teams into success model

·       Experience segmenting customers, providing different levels of outreach, from tech touch to personalized interaction

·       Experience in both on-prem and cloud-based success models

·       Strong communication and presentation skills, both verbal and written

·       Bachelor’s Degree in related field or equivalent experience

·       2+ years of management experience in customer success

·       Experience in technical or commercial management of software support services, software development, or customer care around IT/Application services is highly preferred

·       Ability to travel up to 25%

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Are you ready to trade your job for a journey? Become a FlyMate!

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

With over 850 global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

• Own strategic relationships with Flywire clients 
• Lead customers through the onboarding process with enthusiasm and support, in order to set them up for success.
• Ensure long term client success by building relationships with decision-makers and influencers, holding quarterly business reviews, and managing the renewal process.
• Identify and execute opportunities to increase clients’ investment with Flywire
• Based on client feedback, develop and evolve strategies for increasing utilization of Flywire solutions.
• Serve as the primary point of contact for all troubleshooting, looping in relevant Flymates and teams as needed.
• As a front-line contact, help collect product feedback to help influence the roadmap for our B2B customers.

Here’s What We’re Looking For:

• B.S. or M.S. in Business Administration (or equivalent)
• 5+ years of relevant sales, consulting, or customer facing experience, ideally within a SaaS business. (note: doesn't have to be in tech)
• Experience working in highly collaborative environments
• Demonstrated experience working in a fast paced startup environment.
• Ability to manage a project, work to deadlines, and prioritize between competing demands

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and ersity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Time zones: PST (UTC -8)

The Opportunity

James Publishing is looking to add a Customer Success Manager to its rapidly-evolving Marketing Amplifier program. 

In this role, you will work directly with our attorney-subscribers and their small- to mid-size law firms throughout the country. We provide both written and video content solutions to help attorneys brand their firms and grow their businesses. Our subscribers will look to you to help them virtually record and deploy videos on their social media accounts and websites. You’ll strategize with them and assist in the day-to-day management of accounts by understanding law-firm marketing objectives and providing guidance.

Our ideal candidate will be comfortable in a fast-paced, fluid environment with a well-rounded skill set. You will be confident on both phone and video calls, have experience representing brands or businesses on social media, be able to learn and navigate different software platforms, and have high proficiency in written and spoken communication. 

What you will be doing:

• Communicating daily with lawyers and their support staff. You will be connecting via phone, email, text, and video, so confidence in communication is critical. 
• Building long-term connections with subscribers while maintaining high levels of engagement and satisfaction.
• Providing guidance about how to best use Marketing Amplifier features.
• Running remotely-filmed video sessions with our subscribers and directing them to get the best footage possible. 
• Strategizing about social media best practices and brainstorming new types of videos we can film.
• Helping attorneys learn our software platform and troubleshooting when needed.
• Working with our team to achieve subscriber goals.
• Utilizing project management software to stay on track and assign work.

Your skill set:

• Four-year college degree in English, Journalism, Marketing, Film, or comparable area.
• Experience with Google Suite (Gmail, Drive, Docs, Sheets, etc.), Zoom, and general office software.
• Social media management, specifically Instagram, Facebook, and TikTok. This includes making Reels and analyzing social data.
• Video production, whether with basic phone-edited clips or high-end suites like Adobe Premiere and After Effects.
• Experience with project management and collaboration software like Asana, Slack, or similar platforms.
• Ability to thrive in an extremely fast-paced environment.
• Top-tier skills in written and verbal communication. 
• Excellent organizational abilities. 
• Optional: bilingual in English and Spanish. 

Pay and benefits:

• $31 per hour.
• Fully remote work with a flexible schedule.
• Health insurance and 401(k) retirement benefits.
• Two weeks of paid vacation plus sick time.
• At least ten paid holidays per year.

AnswerAide is looking to hire a friendly and helpful part-time Customer Success Agent. Do you enjoy helping people? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please read on!

This remote customer service position earns a competitive wage of $12-$15/hour, depending on experience.

A DAY IN THE LIFE OF A CUSTOMER SUCCESS AGENT

Working in customer care, you are often the first point of contact for our clients. Your main tasks include: 

• Assist customers and prospects via phone, chat, and email 
• Troubleshooting product issues with the customer
• Place orders on the caller's behalf
• Assist callers with finding and ordering replacement parts

WORK SCHEDULE FOR A CUSTOMER SERVICE REP

This remote customer service position typically works standard office hours, Monday through Friday. Typically you will be off for holidays.

Location:

Fully Remote: Work from Home or from our office, which is located at 4210 Valley Ridge Blvd, Ponte Vedra Beach, FL 32081.

QUALIFICATIONS FOR THE DEDICATED VIRTUAL ASSISTANT POSITION

• A resident of Florida, Virginia, or Texas
• High school diploma or GED
• 1+ years of customer service experience
• Ability to provide an in-home office environment away from the normal living space
• Ability to type at least 35 words per minute, with very few errors, while interacting with customers
• Experience with computer setup and overall computer literacy
• A computer that has 4+ GB of ram and a USB or 3.5mm headset
• A high-speed internet connection with 25+ Mbps, no satellite internet

Seed&Spark is a platform that helps build sustainable careers for erse creators and amplifies the cultural impact of the work that they make. For most of the past decade, Seed&Spark has cultivated equity and inclusion in entertainment, building an unprecedented pipeline of stories from unique perspectives told by people around the world. Leveraging our exceptional content library, we've created a first-of-its-kind inclusive workplace culture program built around film.

We have a passionate team of smart, creative and purpose-driven experts working hard to change the entertainment industry for the better.

We are a remote organization, with all employees working from home within the U.S.

About the Role

This role is responsible for overseeing and handling all crowdfunding customer support. A Customer Support Manager with Seed&Spark should be a Subject Matter Expert (“SME”) in our client interfacing site, admin workspace and associated support tools such as Intercom. 

The Customer Support Manager will field customer inquiries via chat, email, social and phone, serving as the primary representative managing all tiers of customer support. This role will also identify pain points for users and, with a problem-resolution mindset, be a liaison between the internal product & engineering team and external customers to help all sides have a clear and level-appropriate understanding of issues. This manager will serve as the face of Seed&Spark to crowdfunding campaign owners, their team representatives and campaign backers, providing a customer-friendly, customer service mindset when assisting them. 

You are part of the Creator Success team, reporting directly to the Head of Creator Success, and will work closely alongside Product Management to ensure our customers are well represented in our internal decision-making while also building a sustainable, scalable business. This is a full-time position.

About YOU

You love helping others. People are your jam. And with your customer support experience, you have no problem sharing a few stories about times that you really showed up for a customer, or helped them in an impactful way. You’ve been in the customer support game for a little while now and know how to connect with different kinds of people. You definitely have strong writing and communication skills, and when needed, can cater the same information to people who need to hear it differently.

We are all working remotely for the foreseeable future, so it’s important that you are proactive in your internal and external communication. You’re a team player, and we’re looking forward to building a team environment in which we care for each other’s psychological safety, have our voices heard and shift each others’ perspectives. 

Expected Outcomes for the Customer Support Manager:

• Achieve OKR and KPI targets

• High customer satisfaction scores

• 100% compliance on customer support SLAs

• Consistent, efficient customer support reporting

Core Activities for the Customer Support Manager:

• Own crowdfunding customer support, from empathetically answering questions and solving problems via chat, email, social and phone, to tracking questions, and observing points of improvement to relay to the product team and creator team. Support includes:

  • Tier 1 customer service support to Seed&Spark creators and customers, providing information and answers to platform inquiries and technical questions. This can include accessing the administrative end of our crowdfunding platform.

  • Tier 2 technical customer service support issues, managing the issue directly or, when appropriate, facilitate troubleshooting and resolutions of those issues with Seed&Spark team members, using established escalation paths. Common tier 2 issues include working with Stripe, our payment processor, to help address payment-related issues with creators or their backers. Other issues may include accessing other 3rd party applications integrated with our crowdfunding platform.

  • Manage support tickets in a timely manner, opening, tagging and closing out tickets within Seed&Spark’s established SLAs

  • Maintain an empathic and positive approach with customers

• Provide customer support management best practices:

  • Oversee the hiring, onboarding and work of 3rd party support agents

  • Create and maintain clear support documentation, process requirements & customer knowledge base (ex: FAQs)

  • Share tips and processes with other business units as requested

• Monitor successful campaign payout processes, troubleshooting, working with engineering and working with the payment processor to resolve issues, as needed 

• Creatively come up with workarounds in times of need, communicating those solutions with the appropriate team members.

• Report and triage priority bugs and issues with product and engineering

• Organize and deliver customer support KPI reporting, such as reports on types of issues received, addressed, escalated, etc

• Create and schedule customer support channel Out of Office messaging as needed

• Participate in Product & Engineering SCRUM processes and ceremonies, as needed

• Be back-up support for Film Forward when needed (Film Forward is another business unit within Seed&Spark)

• Other support-related duties as needed or requested by manager or the business

• Write quarterly OKRs and update progress to management on a monthly basis

• Ensure proper documentation of process flow, necessary deliverables, and timelines for coverage and training purposes.

• Proactively communicate roadblocks

• Assist with hiring and onboarding of new team members, as needed

• Represent Seed&Spark's values in the world, with a deep commitment to ersity and inclusion

Preferred skills and experience:

• 3+ year(s) in a customer support role working across multiple channels - chat, email, social and phone

• A love for working with customers

• Excellent written and verbal communication skills

• Experience with Intercom, managing tickets, creating and delivering reports and updates against goals

• Proven success in creative problem solving

• Experience working with creators or artists is a plus

• People management or vendor management is a plus

• Passion for ersity and inclusion

• Fluent in English

• Team player attitude

• Strong time management and organizational abilities

• Highly responsive and reliable

• Growth Mindset

• Quick learner

Worried that you don’t have all the exact preferred experience listed here but really interested in this role? Don’t let that stop you from applying! We know that great talent can come from unexpected places so, in your cover letter, let us know why you’re a great candidate, why you’re excited for this role and how you would excel.

This position will work remotely/from home within the United States. Candidates do not need to be located within the Los Angeles area.

All your information will be kept confidential according to EEO guidelines.

Bracket for salary growth: R14 600 - R41 500 CTC commensurate with experience

South Africa's market leader in Web Hosting is looking for iniduals passionate about service, to consult customers on matters related to their hosting accounts and billing, who possess exceptional verbal and written communication skills and who are accurate, efficient administrators with a technical aptitude.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment out of seeing each customer’s query (relating to domain names, ordering, customer account and billing administration) satisfactorily resolved by telephone or email.

You will work as part of a self-organising team that value collaboration, teamwork and autonomy. There are no daily volume targets- only clearly defined quality standards.

Our organisational structure is flat and provides ample opportunity for career growth. The team value mastery of their role which is underpinned by an established mentoring and coaching culture. A thorough onboarding and structured training programme are followed to introduce Consultants to the organisation and the role. They are well supported by a team of software developers who empower both them and customers alike with the tools to get the job done.

Want to learn more about xneelo? Visit our website and see why analysts, Frost & Sullivan recognised xneelo with the 2014 South African Market Leader award. At xneelo we are passionate about delivering exceptional service across the value-chain; evidence of this can be seen in this industry comparison of service levels on Hello Peter.

Our head office is in Durbanville, Cape Town - however, this role is remote, so location is not a concern here. Working remotely is available for applicants outside Cape Town and surrounding areas. We may request that you travel to our head office in Durbanville with prior arrangements.

A stable fibre internet connection is a requirement for the role, we also offer a connectivity allowance to enable working remotely. (minimum 20/20 speed)

Qualifications and Experience:

• A matric pass or equivalent is essential.
• Minimum of two years experience in a customer-service/ customer-support environment.
• Relevant tertiary qualification an advantage.
• Previous experience with remote working is beneficial.

Location:  US Locations Only; 100% Remote; Freelance

Overview

Why is building a work-at-home business a great idea? On the Omni Platform

As a 1099 contractor, you run your own business (are self-employed) & write

You may have heard about other gigs, but we’re different. How? It’s simple: We

*What work will you be performing?*

You’ll be providing customer service (taking inbound phone calls, answering

You will interact with customers through phone and/or chat/email, helping

*What You’ll Do*

– Work from home, or any quiet place with a closed door

*Who You Are*

– Great communication skills (verbal and written)

Earning Potential*

Projects will have varying earning potential, but all projects pay for time

As a self-employed 1099 Independent Contractor providing work-from-home

*Scheduling & Hours*

GBA’s providing service on the Omni platform choose their own schedule by

*What’s Next*

If you want the flexibility and freedom to work for your life, instead of

Client Billing Service Representative

Thriveworks is seeking a Remote Client Billing Service Representative to join our growing team! Our mission here at Thriveworks is to help people live happy, successful lives. We believe that everyone can find value in working with a mental health professional and strive to ensure people all across the US have that very opportunity.

Compensation: $19.00 per hour

Job Description:

• Provides Outstanding Customer Service to both internal and external customers utilizing phone, email, and chat features
• Investigate and work on aging claims, you will work to determine accuracy on accounts, the role is a combined actual billing role, and then support for billing either email, call or chat
• Answers patient calls in a professional and timely manner, projecting proper telephone etiquette while adhering to HIPAA guidelines
• Displays professionalism in the workplace maintaining a positive team attitude
• Requires handling heavy inbound telephone, email, and chat inquiries from patients, attorneys, and other interested parties along with resolving various written correspondence from insurance companies and patients. Will require white glove service related to escalations.
• Follow up on complicated calls and chats to ensure customer satisfaction.
• Will make outbound calls to collect outstanding patient balances, and will work with the team to achieve and maintain key AR benchmarks.
• Respond to patient billing and insurance inquiries and facilitate resolution of financial issues promptly
• Be an advocate for our Members by completing the monitoring and resolving all client concerns, billing questions, patient responsibility, medical records requests, claim denials, and insurance payments.

Benefits:

• Thriveworks is growing, so a true career path is at your fingertips
• Be a part of a erse and progressive organization
• Brand pride, you truly are helping people
• Team environment
• 401K with a 3% employer match
• Paid Time Off
• Healthcare, Dental, Vision, and life insurance benefits – additional coverage options available such as Short Term Disability, Long Term Disability, Group Accident Insurance
• Professional EAP program for team members & household
• Professional development & advancement opportunities

Required:

• 2 years of experience in full-cycle medical billing or schooling.
• 3 years of Customer service experience or a combination of medical billing and CSR
• Healthcare compliance and billing terminology knowledge
• A firm grasp of web-based billing software or Electronic Health Records
• Excellent verbal and written communication skills
• Ability to resolve payment issues and effectively follow up with insurance companies.
• Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD 10 and CPT codes.
• Maintain focus with interruptions
• Soft skills or de-escalation skills
• Critical and analytical thinking skills to help resolve billing issues and collect payments
• Professional acumen through action and communication
• Must be able to learn new concepts and processes quickly
• An above-average aptitude for internet/computer use
• Energetic, with a positive attitude
• True and patient problem-solving skills
• Must be very detail-oriented
• Self-driven attitude and ability to work well independently
• Experience in high-pressure environments

Thriveworks is a growing company that provides a challenging and rewarding work environment as well as a culture that promotes open communication and teamwork. Successful employment candidates are expected to embody our Core Values. If you are looking for an exciting and rewarding employment opportunity, apply to Thriveworks today!

This position requires a 90-day probationary period upon hire; offers are contingent on satisfactory criminal background checks and reference checks.

Client Service Representative

Remote

About Vouch:

Insurance… sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it’s failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We’re doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. *This role can be based anywhere in the U.S; however, it requires a work schedule of 10:30 am – 7:00 pm Central.

Role Responsibilities:

As a member of the Vouch Client Service team, you will be responsible for ensuring our clients have a great experience with Vouch. We pride ourselves on making things fast, easy, and tailored for each specific client. Some of our best client feedback is about our amazing client experience and service. You’ll be part of helping us scale our client service capabilities.

On a day-to-day basis you will be responsible for guiding our clients, new and existing customers, through any insurance questions they may have, day-to-day servicing of accounts, renewal business, and supporting client needs when changing coverage. This is a great position to build a foundation in the insurance, start-up, tech fields and to start growing your career with Vouch.

Job Duties:

• Serve as first line of defense for responding to client inquiries from live chat, email, and phone
• Leave a positive first impression and establish trusted relationships with new and existing clients
• Deliver consistent and timely follow-up in response to client requests and issues
• Proactively problem solve when faced with new or unique client requests
• Identify areas to improve our product, processes, and procedures, focused on delivering a great customer experience
• Drive additional value by collaborating with and identifying opportunities for the sales team
• Assist with documenting day to day processes and improvements
• Become an expert in Vouch’s product experience such that you can guide client through the digital client journey, including our website and application process
• Collaborate with cross functional team members in Sales, Success, and Policy Administration to solve complex client needs or identify new ways of doing things
• Be a self-starter, independent learner, and have unparalleled resourcefulness
• Be a great writer with a keen eye for the nuances of the English language
• Believe in Vouch’s values:

• • Put people first
  • Serve clients with integrity and excellence
  • Listen, challenge and grow
  • Face challenges head-on and win as a team

About you:

• 1+ years of experience in a client-facing support role
• Eager to complete Property and Casualty licensing exam within your first 90 days
• Strong communication and organizational skills
• Dependable, positive, and action-oriented with excellent follow-through skills
• Able to deal well with ambiguity and maintain composure in complex situations
• Passion for swimming in solutions versus dwelling on problems
• Comfortable with working an adjusted schedule: 10:30 am – 7:00 pm Central.

Nice to have:

• Exposure to and passion for early-stage startups and/or high growth environments
• A background in insurance, technology, SaaS, or other regulated categories
• Bachelor’s Degree in Liberal Arts, Business, Insurance, or a related field

Vouch provides a number of benefits to help you bring your best self to work:

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time (Unlimited PTO)
• Wellness allowance ($80/month)
• Technology allowance ($100/month)
• Monthly Doordash credits ($80/month)

Vouch believes in putting our people first and building a erse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the ersity of our growing team.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. #LI-Remote

Peloton is hiring a remote Senior Instructional Designer. This is a full-time position that can be done remotely anywhere in the United States.

Peloton - Bring home classes that move you.

CareMessage is hiring a remote Technical Support Analyst. This is a full-time position that can be done remotely anywhere in the United States.

CareMessage - Mobile technology to make underserved populations healthier.

Description: The Senior UC Contact Center Consultant primary role will be responsible for administering, expanding, and improving the Cisco Voice and Contact Center environment as well as collaborating with vendors and internal clients, including the business leaders responsible for Contact Center activities to deliver next-generation contact center solutions, which meet the requirement of our customer's employees and clients. This position will be part of a large-scale financial company's Global Unified Communications Engineering team that owns the design, development, delivery, and experience of Unified Communications System platforms. 

Responsibilities:

• Perform the implementation and ongoing management of the overall design, solution, and strategy of our customer's contact center.
• Participate and/or lead discussions with business partners, vendors and internal technical teams to design and implement Unified Communications and advanced Contact Center features such as Omnichannel collaboration, CRM Integration, Voice Biometrics, etc.
• Provide presentation to client, upper management, and peers as it pertains to Contact Center technology roadmap, architecture, engineering, and provisioning.
• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.
• Provide detailed runbook procedure and support documentation for routine maintenance on the Contact Center system
• Develop technical standards, define operational processes, and configuration best practices for UC and Contact Center infrastructure. 
• Monitor the latest market trends and industrial landscape to discover opportunities to improve customer experience and reduce operating cost
• Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management
• Provide incident management and support to the critical issues escalated by UC Operations team
• Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

Required Skills:

•  10+ years of experience in designing, configuring, implementing and supporting Cisco UC and UCCE Contact Center solution
• Advanced level experience with Cisco Unified Contact Center Enterprise (UCCE). Ability to design, modify and support ICM and CVP Scripting. 
• Experience designing, configuring and supporting Cisco Unified Communications infrastructure (CUCM, CUC and IMP)
• Knowledge of the Contact Center technology Eco-System and how it is evolving and leveraging cloud capabilities for Intelligent routing, Context Services, AI and Biometric
• Knowledge of Cisco UCCE integration with Upstream Works for Omni-channel collaboration and CRM integration
• Detailed understanding of Cisco Webex Contact Center design and implementation
• Understand Contact Center product and software life cycle and capacity planning
• Knowledge of Verint Voice Recording and WFM integration with Contact Center
• Experience with Voice Gateways (SIP and Analog), Dial Plan and Cisco Unified SIP Proxy (CUSP)
• Strong troubleshooting skills accompanying creative thinking to resolve complex and non-complex issues.
• Must possess excellent customer service, follow up and organizational skills
• Outstanding written and verbal communications skills complemented by proven expertise in relationship building and management.
• Understanding of ITIL standard methodologies and processes
• Knowledge of Cisco Voice Gateway, CUBE and Protocols (SIP, H.323 and MGCP)
• Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
• Experience creating power point slides to explain technical solutions and presentation. 

Nice to have skills:

• Programming/Scripting experience (Visual Basic/Python, etc.) is a plus

Valid Locations:

• USA (Princeton or New York or Delaware or San Francisco).
• London (UK)
• India (100% remote position)
• Mexico (100% remote position)
• Colombia (100% remote position)
• For US and UK candidates located in selected states/cities: Will need to work on a hybrid model with up to 3 days working from the office and up to 2 days working from home.

Additional Considerations:

• Candidates applying for USA location: Need to have legal status to work for a US-based company, no C2C visa sponsorship is available for this position.