Title: Property Outside Claim Representative

Location: US, CA

Job Description:

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$65,300.00 - $107,600.00

Target Openings

1

What Is the Opportunity?

LOCATION REQUIREMENT: This position services Insureds/Agents in Southeast San Diego County. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Ideal locations include Santee, El Cajon, La Mesa, Lemon Grove, Poway, Spring Valley, Rancho San Diego, and surrounding areas.

Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.

What Will You Do?

• Handles 1st party property claims of moderate severity and complexity as assigned.
• Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
• Broad scale use of innovative technologies.
• Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
• Negotiates with multiple constituents, i.e.; contractors or insured’s representatives and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights and other complex correspondence.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Meets all quality standards and expectations in accordance with the Knowledge Guides.
• Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
• Manages file inventory to ensure timely resolution of cases.
• Handles files in compliance with state regulations, where applicable.
• Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
• Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
• Identifies and refers claims with Major Case Unit exposure to the manager.
• Performs administrative functions such as expense accounts, time off reporting, etc. as required.
• Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
• May provides mentoring and coaching to less experienced claim professionals.
• May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
• Must secure and maintain company credit card required.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work.
• This position requires the inidual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an inidual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelors Degree preferred.
• General knowledge of estimating system Xactimate preferred.
• Customer Service experience - preferred
• Interpersonal and customer service skills – Advanced
• Organizational and time management skills- Advanced
• Ability to work independently – Intermediate
• Judgment, analytical and decision making skills - Intermediate
• Negotiation skills – Intermediate
• Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively –Intermediate
• Investigative skills – Intermediate
• Ability to analyze and determine coverage – Intermediate
• Analyze, and evaluate damages –Intermediate
• Resolve claims within settlement authority – Intermediate
• Valid passport preferred.

What is a Must Have?

• High School Diploma or GED required.
• A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required.
• Valid driver's license required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each inidual brings to our organization and recognize that we benefit in numerous ways from our differences. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Title: WordPress Support Developer

Location:

Washington, District of Columbia, United States

Canada

Mexico

United Kingdom

Ireland

Philippines

Type: Contract

Workplace: Fully remote

Job Description:

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.

Common tasks include:

• Managing support tickets

• Site edits within WordPress

• Plugin, theme and core updates

• Security optimizations

• Performance optimizations

• Down or broken sites

• Talking with hosting support teams

• Handling clients concerns or complaints

You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.

Requirements

• Clear, friendly, error-free written English communication

• Attention to detail

• Ability to follow instructions

• Critical thinking and creative problem solving skills

• At least 2 years of professional experience with WordPress websites

• Reliable internet access

Benefits

• Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability.

• Regular pay increases with seniority

• Flexible schedule

• Work from home or anywhere you want

Title: WordPress Support Developer

Location: United States, Canada

Mexico

United Kingdom

Ireland

Philippines

Type: Contract

Workplace: Fully remote

Job Description:

Description

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.

Common tasks include:

• Managing support tickets
• Site edits within WordPress
• Plugin, theme and core updates
• Security optimizations
• Performance optimizations
• Down or broken sites
• Talking with hosting support teams
• Handling clients concerns or complaints

You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.

Requirements

• Clear, friendly, error-free written English communication
• Attention to detail
• Ability to follow instructions
• Critical thinking and creative problem solving skills
• At least 2 years of professional experience with WordPress websites
• Reliable internet access

Benefits

• Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability.
• Regular pay increases with seniority
• Flexible schedule
• Work from home or anywhere you want

Title: WordPress Support Developer

Location: Remote MX

Type: Contract

Workplace: Fully remote

Job Description:

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.

Common tasks include:

• Managing support tickets
• Site edits within WordPress
• Plugin, theme and core updates
• Security optimizations
• Performance optimizations
• Down or broken sites
• Talking with hosting support teams
• Handling clients concerns or complaints

You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.

Requirements

• Clear, friendly, error-free written English communication
• Attention to detail
• Ability to follow instructions
• Critical thinking and creative problem solving skills
• At least 2 years of professional experience with WordPress websites
• Reliable internet access

Benefits

• Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability.
• Regular pay increases with seniority
• Flexible schedule
• Work from home or anywhere you want

Title: Team Manager (Customer Arrears Support Team)

Location: Speke England GB

Type: Full-time

Workplace: Hybrid remote

About us

We’re The Very Group, and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on  to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing.

About the team

The Customer Arrears Support Team is right at the heart of how we connect with our customers. We care about getting things right, making good decisions, and working together to create a supportive, team-focused environment.

The team plays a key role in helping customers who are going through tough financial times. Whether it’s a missed payment or a longer-term issue, they’re here to offer support and find solutions. The team reaches out through calls, messages, and digital channels to make sure our customers are supported in the best way for them.

About the role

The shift pattern for this role is Monday-Friday 12:30-20:00, with Tuesday and Wednesday spent in our Speke head office.

You will work with an incredibly erse range of people and be accountable for leading a team of 10 FTE to provide the right outcomes for our customers. You will be a true leader, able to develop and coach a team of digital specialists to support all customer contact activity, able to demonstrate expertise in both customer service and Financial Services.

This is an opportunity to play a meaningful part in The Very Groups bold journey and an exciting, purposeful role which can make such a positive impact for the business and the future.

• Developing and mentoring Digital Customer Arrears Support Advisors in delivering great customer service and outcomes in each interaction
• Supporting the deployment of change initiatives across the team
• Overseeing the performance of the team against agreed objectives in line with all regulatory, compliance and quality standards
• Driving people engagement across the department and foster a customer centric culture
• Working as a key member of the wider Customer Care Operations Team to build and e the strategy plans in line with The Very Group vision and priorities
• Previous experience within a regulated environment, working to FCA, FOS and GDPR principles
• Easily identify where and how to make things better and can galvanise people if need be to make a change

About you

• Previous experience with SMS/Digital teams would be advantageous but not essential
• Knowledge of collections would be advantageous, and regulated processes within customer services
• Strong communication skills, both written and verbal
• Previous experience within a regulated environment
• People focused and able to guide a team towards consistent performance

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out 
• 27 days holiday + bank holidays
• Udemy learning platform
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• More benefits can be found

How to apply

Please note that the talent acquisition team are handling this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.

What happens next?

You can expect a one stage interview process for this position:

There will be an initial screening call with the Talent Acquisition team to discuss you’re your profile and the role in more depth.

Formal Interview – An onsite or remote interview talking through your experience, and competency based questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

Equal opportunities

We’re an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Title: WordPress Support Developer

Location: Canada Mexico United Kingdom Ireland Philippines US

Type: Contract

Workplace: Fully remote

Job Description:

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.

Common tasks include:

• Managing support tickets
• Site edits within WordPress
• Plugin, theme and core updates
• Security optimizations
• Performance optimizations
• Down or broken sites
• Talking with hosting support teams
• Handling clients concerns or complaints

You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.

Requirements

• Clear, friendly, error-free written English communication
• Attention to detail
• Ability to follow instructions
• Critical thinking and creative problem solving skills
• At least 2 years of professional experience with WordPress websites
• Reliable internet access

Benefits

• Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability.
• Regular pay increases with seniority
• Flexible schedule
• Work from home or anywhere you want

Support Lead

Location: Auckland Auckland NZ

Type: Full-time

Workplace: Hybrid remote

Job Description:

Support Lead (Vista, APAC - Auckland)

Reporting to: Support Manager

Direct Reports: ​​None ​ 

Employment type: Permanent, Full-time

Principal Objectives

In this role, you will become a Payments subject matter expert while continuously learning new technologies. You’ll work closely with the Sales and Partnerships teams to support Payments onboarding and lead various payment-related projects across Vista and Veezi. As the escalation point for Payments Support, you’ll coordinate directly with payment providers and handle a wide range of responsibilities including reconciliation, settlement, chargebacks, consultation, documentation, and knowledge sharing—ensuring smooth operations and expert guidance across all payments touchpoints.

Role highlights:

• • Become a payments subject matter expert and learn new technologies

  • Close collaboration with Sales & Partnerships

  • Payments onboarding and various payments projects for Vista and Veezi

  • Payments support escalation point for Vista and Veezi

  • Coordination with payment provider

  • Reconciliation, settlement, charge backs, consultation, general questions, documentation, knowledge sharing, and more!

Role Levels

Role Levels empower upskilling and talent mobility within teams. Experience, knowledge, skills, and expertise outlined below for each level. A candidate may be hired into a higher level based on knowledge, experience, and skills. Role Levels are a framework at the manager’s discretion, and the capabilities must be consistently demonstrated over time.

Requirements:

• Passionate about learning and excited for new technologies

• Moderate experience with payments, transaction pipeline, and templates on various sales channels

• Embraces the unknown with flexibility, adaptability, and enthusiasm

Support Lead:

• Expert on core products

• Famous for being a subject matter expert on at least two advanced products

• Run point on projects or initiatives

• Consistently achieves business goals and metrics successfully, promptly, and accurately

Senior Support Lead (everything from Support Lead plus):

• Famous for being a subject matter expert on most products

• Consistently embodies leadership capabilities

• Own internal and external escalations and priorities with the team

• Coordinate or assign work items with the team and other tasks as delegated

• Run point on support initiatives or projects

• Helps facilitate cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program

• Provide coaching, mentorship, training, and guidance to the team

• Provide and assist with coordinating coverage for team members and managers

• Overachieves business goals and metrics

Requirements

You'll need:

• Undergraduate degree in IT (preferred)
• Four years or more of experience in a support or similar role with Vista Group software or the cinema industry
• Strong knowledge of cinema operations and Vista Group software
• Strong knowledge of technologies such as SQL Server, Visual Basic, .NET, XML, web services, cloud technologies, relational databases, networking, and hardware
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
• Citizen or resident or holds a current work permit for the required location
• Current valid passport or able to obtain one promptly if required

Skills, Knowledge, Abilities and Personal Attributes:

• You are a strong team player who creates value and builds trust through your contribution and your genuine care in doing your best for your team. 
• You are an effective communicator who builds trust through your open, honest and constructive communication style.
• You constantly improve the way we work and create value by challenging the status quo. 
• You take action and create value though intelligent risks and prioritising what’s most important for Vista Group
• You create value by believing in the magic of cinema and seeking to understand the bigger picture of the wider business and industry, to better contribute towards the success of Vista Group

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew

We're a erse team, in different places and functions, and we're at our best when we connect, help and collaborate.

Shine a Light 

We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark.

Make it Happen

We make good things happen as people and as teams through our focus on delivery.

Chase Great 

We challenge ourselves and each other to keep improving.

Benefits

You will be supported to continually learn and improve your tech skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include:

• Outstanding flexibility to support a healthy work-life balance

• Hybrid working

• Medical and Life insurance

• Volunteer day, enhanced paid parental leave and wellness benefits

• Strong mentoring & career development focus

• Fun team events including the Vista Innovation Cup

If you enjoy a challenge and working in a dynamic and collaborative team, you’ll love working at Vista.

We value inclusivity celebrate ersity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.

Title: Executive Administrative Assistant

Location: North America, United States

Job type: Remote

Job Description:

Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

Job Summary

We are seeking an experienced Executive Administrative Assistant to help support our CRO, with additional support for other leadership team members. This position will be based remotely within North America.

What You'll Do Here

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Support monthly/quarterly/annual budgeting, product road mapping and ops reviews
• Manage executives' calendars and set up meetings
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly or quarterly reports
• Format information for internal and external communication - memos, emails, presentations, reports
• Take minutes during meetings
• Organize and file documents
• Prepare documents as necessary for approval through DocuSign, and follow up for signatures.
• Assist in organizing Company-wide parties, meetings, and other events, coordinating facility needs, food and beverages, etc.
• Other duties as assigned or requested

What You'll Bring to Us

• Minimum of 5 years experience as an Administrative Assistant; preferably in a SaaS environment
• Must be able to work across multiple time-zones within North America
• Excellent computer skills- Excel, Word, PowerPoint, Outlook; experience with NetSuite & Concur strongly preferred
• Maintain confidentiality of all Company information
• Project a professional and positive attitude
• Good verbal and written communication skills; direct and respectful in communication
• Attention to detail
• Ability to demonstrate accuracy and thoroughness, and monitors own work to ensure quality
• Ability to be proactive, resourceful and forthright
• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Ability to adapt to changes in the work environment, manage competing demands, and is able to handle frequent changes in priorities
• Ability to interact with all levels of management across the organization
• Demonstrated ability to be a self-starter

What We Offer

• International, fast paced and growing environment
• Chance to work with the world's biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• Flexible Working Hours
• Unlimited PTO
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
• 12 paid Holidays
• 2 Paid Community Service Days
• Company paid STD and LTD
• 401K
• Educational Reimbursement Opportunities
• Referral Bonus Program
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• There's more as well! Speak with us to find out all the details!

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from iniduals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

Title: Director, Customer Success Operations

Location: Sterling United States

Job Description:

Join Us as the Director, Customer Success Operations!

Are you a results-driven leader passionate about process excellence and customer satisfaction? ORBCOMM is seeking a Director, Customer Success Operations, to optimize the systems, processes, and insights that power our global customer success organization. You'll lead initiatives that streamline onboarding, customers interlocks, delight, renewals, and service delivery-enabling teams to deliver consistent, high-quality customer experiences worldwide.

Why You'll Love Working Here

At ORBCOMM, we connect the world's most remote assets through satellite and IoT technology, empowering customers in transportation, maritime, supply chain, and heavy equipment industries with real-time visibility and insight.

As part of our Customer Success leadership team, you'll shape the tools, data, and processes that make our operations more efficient, and customer focused. You'll collaborate with smart, driven teams who value innovation and accountability.

While we welcome applicants from across the East Coast region of the U.S., we have a strong preference for talent based near our Sterling, VA and Ottawa, ON hubs. Team members in these regions have the flexibility to work in a hybrid capacity from ORBCOMM's Sterling or Ottawa hubs.

What You'll Do

Operational Leadership & Strategy

• Build and execute the Customer Success operations roadmap aligned with company goals.
• Create, maintain, and derive insights from CS metrics generated in Salesforce or through the ORBCOMM data lake
• Partner with the Regional CSM leaders to drive efficiency and productivity within their organizations.
• Design scalable processes, KPIs, and tools to improve performance and customer outcomes.
• Partner with Finance and FP&A on forecasting, resource planning, and performance reporting.

Data, Systems, & Insights

• Oversee Customer Success platforms (Salesforce, ORBCOMM data lake, etc.) ensuring automation, accuracy, and efficiency.
• Develop dashboards to monitor NRR, NPS, CSAT, renewal rates, and coverage.
• Turn data into actionable insights that improve customer experience and operational results.

Process Optimization & Governance

• Standardize onboarding, support, and renewal processes globally.
• Drive readiness for new product launches and ensure Customer Success alignment across teams.
• Oversee documentation, training, and continuous improvement initiatives.

Cross-Functional Partnership

• Collaborate with Sales, Business Units, Product and Engineering to prioritize customer feedback and experience enhancements.
• Partner with Sales and Marketing on retention, upsell, and customer value initiatives.
• Support leadership with data and insights for QBRs and strategic reviews.

Team Leadership

• Lead and mentor a high-performing Customer Success operations team focused on accountability and growth.
• Build a culture of process excellence and proactive problem-solving.

Who You Are

• Bachelor's degree in Business, Operations, or related field; MBA preferred.
• 10+ years in Customer Success, or Operations; 3+ years in leadership.
• Proven success building scalable Customer Success operations in SaaS, IoT, or tech environments.
• Strong command of Customer Success metrics, data analytics, and lifecycle management.
• Proficiency in Salesforce, PowerBI, or similar tools.
• Excellent communication, stakeholder management, and change leadership skills.
• Experience working in a matrixed global organization.

About Us:

At ORBCOMM, we're pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across erse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com!

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a erse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for iniduals with disabilities upon request throughout all aspects of the selection process.

Title: Manager of Customer Support

Location: Remote (United States)

Job Description:

Role

SmarterDx is seeking a servant leader with a proven track record of leading technical support functions to serve as the Manager of Customer Support. In this role, you will optimize how SmarterDx manages our clients' support needs.

Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Streamlining their work is an essential component of what we do at SmarterDx, and in this role, you will lead our Support function by managing a team of Support Analysts, leveraging new tooling to augment existing triaging processes, and ensuring our cross-functional teams are meeting our customers' needs based on input from our Customer Success Managers and our shared goal of delighting our customers.

You will partner with leads across our Product Management, Customer Success, Implementation, Clinical, and Engineering functions to ensure alignment on prioritization and urgency of customer requests and advocate for the resolution of issues that impact the customer experience.

This role is fully remote within the US

What You'll Do

• Lead, hire, and develop a team of support analysts who care deeply about the customer experience and are responsive to rapid feedback and coaching
• Develops an advanced understanding of all SmarterDx applications, using this knowledge to guide support strategies and augment how Support Analysts leverage our tech stack to optimize the customer experience
• Create and implement strategies that allow the Support team to stay up-to-date on functionality of new and existing product offerings, with a bias towards leveraging technology on repetitive, labor-intensive tasks and leveraging specialized teams to solve more nuanced and complex issues
• Collaborate with cross-functional teams, including Product Management, Customer Success, Implementation, Clinical, and Engineering to ensure alignment and close coordination and progress towards shared company goals

What You Bring

• 6+ years experience leading customer service teams within the healthcare industry, specifically within the revenue cycle management space

• 4+ years of experience creating and optimizing support triaging processes

• Must have strong experience in at least one of the following:

• Creating Key Performance Indicators (KPIs) and measuring team performance against published metrics

• Startup experience, especially at a healthcare or health tech organization

• Leading support or customer service functions through acquisitions and/or rapid organizational changes

• Excellent communication skills, with experience creating and presenting reports to executive teams

• Well-versed in Zendesk, Jira or similar ticketing tools for issue tracking, workflow management, and operational support.

• Excellent time management and prioritization skills in a remote environment

Nice To Haves

• Experience with clinical documentation improvement (CDI) software or related healthcare applications
• Knowledge of medical terminology and hospital workflows

Compensation

$120,000 - $140,000 salary + equity incentives

#LI-Remote

Title: Lead Business Systems Product Manager - Revenue Generation

Location:

Weave - Headquarters (Lehi, UT), US Remote

Employment Type

Full time

Department

Business Systems

Job Description:

We're looking for an experienced Lead Business Systems Product Manager to own the strategy, development, and optimization of our revenue technology ecosystem across Marketing, Sales, Onboarding, Customer Success, and Strategic Partnerships. You'll drive an integrated, data‑driven roadmap across CRM, engagement, call center, AI, and CPQ platforms that scales with the business, measured by user satisfaction, data accuracy, cost savings, adoption, compliance, and on‑time delivery.

• This position will be hybrid based out of our Lehi, UT HQ, with flexibility for strong remote candidates

• Reports to: Sr Group Product Manager, Business Systems

What You Will Own

• Own the product strategy, roadmap, and delivery for a suite of revenue‑generating systems aligned to company OKRs.

• Evaluate and recommend new technologies; optimize existing platforms against strategic objectives.

• Running SDLC process via Jira to ensure proper exploration and delivery of each software product and transformation.

• Strong Agile background and experience taking business user stories and translating them into acceptance criteria

• Ensure seamless integration across Salesforce (Marketing & Sales Cloud), Vitally, call center, AI, and CPQ tools to enable efficient customer workflows and inputs.

• Champion user experience for both internal and customer‑facing touchpoints; clarify stakeholder roles using RACI.

• Define and prioritize requirements with Marketing, Sales, Onboarding, Customer Success, Strategic Partnerships, and external partners.

• Partner with Business Intelligence on revenue data strategies (customers, vendors, dimensional data tables).

• Bridge business needs and technical execution, translating complex requirements into actionable delivery plans.

• Lead implementations, enhancements, and integrations; govern testing, enablement, and post‑launch support.

• Continuously improve processes through automation and workflow optimization to increase revenue team productivity.

• Ensure compliance with internal controls and regulatory standards (e.g., SOX, GAAP/ASC 606); champion audit readiness.

What You Will Need to Accomplish the Job

• 8+ years in product management, business systems, systems architecture, or information systems with deep CRM specialization (Salesforce or HubSpot).

• 5+ years hands‑on experience in Sales or Marketing; strong grasp of customer lifecycle, demand gen, rules of engagement, forecasting, and revenue lead & activity strategy.

• Experience in SaaS or technology‑driven organizations.

• Proven track record leading cross‑functional projects with Marketing, Sales, Onboarding, and RevOps teams.

• Strong command of revenue data architecture and enterprise reporting frameworks.

• Exceptional project management, stakeholder communication, and data‑driven decision‑making skills.

• Strong experience with compliance and audit standards (SOX, ASC 606/GAAP).

What Will Make Us Love You

• Salesforce certifications (Sales Cloud, Marketing Cloud, CPQ) and hands‑on CPQ experience.

• Experience with Vitally, Zoom, Qualified, and other engagement/customer‑facing software.

• Working knowledge of integration design, API documentation, and data mapping; ability to partner closely with engineering.

• Familiarity with ETL/iPaaS tools (Workato, Boomi, MuleSoft), and ERP customization fundamentals.

• Mentorship mindset; helps shape best practices and scale team impact.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all iniduals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

Title: General Liability Claims Adjuster

Location:

Downers Grove, Illinois; Saint Peters, Missouri

Claims

40896

$66,000 - $105,500

Partially Scheduled in the Office

Job Description:

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here.

We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and iniduals move forward with confidence.

Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Liability Claims Adjuster

Role specifics:

• Jurisdictions: Open to any
• Licenses: multi-state adjusters license preferred (TX or FL); must be willing to obtain others required by manager with specified timeframe
• Location: This role is HYBRID at least 2 times a week in the Downers Grove, IL office OR St Peters, MO office

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: General Liability (Bodily Injury and Premises Liability)
• Jurisdictional Experience: Open to any
• Active Adjusters' licenses: multi-state adjusters license preferred (TX or FL); must be willing to obtain others required by manager with specified timeframe

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients

REQUIRED QUALIFICATIONS:

• High School Diploma.
• Minimum of 3 to 5 or more years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

DESIRED:

• Bachelor's Degree.
• Strong customer service experience

#LI-SR1

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and ersity

Click Here to review our U.S. Eligibility Requirements

Inclusion and ersity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' erse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and ersity as a vital strength. By embracing ersity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming iniduals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Title: Director, Dining & Auxiliary Services

Location: Washington United States

Job type: Hybrid

Job Description:

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Work Modality:

Hybrid 01 (On Campus 3-4 Days/Week)

Summary:

Reporting to the Assistant Vice President for Business Services, the Director of Dining and Auxiliary Services is responsible for providing day to day operational leadership of the University's contracted and auxiliary services on all campuses. The Director develops and implements the operational strategy for dining and auxiliary services, including management of service delivery from vendors and dining construction projects. The Director will have primary responsibility for all food service and catering operations, including management of dining plans and management of contracted service providers. The Director regularly measures and monitors performance, program execution, food and beverage quality, customer experience, and asset maintenance/upkeep. In addition, the Director oversees auxiliary services daily operations, including vending, mail services, one card, and licensing, among others.

Essential Functions:

• Operations Management: Lead direct and indirect reports to ensure performance of duties and quality customer service. Visit and walk through all dining locations regularly to interact with customers and contractors. Visit and walk through other business operations as needed to interact with customers and assess the overall success of the operation. Incorporate best practices in sustainability, health, safety and food preparation, where appropriate in coordination with the campus partners and contracted service providers. Serve on University-wide committees and task forces as requested. Develop strategies to improve technology, enhance customer service, and improve service delivery through technology systems.

• Customer Experience Assessment and Oversight: Manage aspects of operations as they pertain to the customer experience, including working with staff and contracted service providers to ensure timely response to customer inquiries, resolution of customer complaints. Monitors all customer response data for performance trends and develops actions as necessary to continuously improve customer satisfaction. Develops appropriate SLAs and KPIs for each vendor agreement and measures performance. Actively seeks feedback with inidual students, committees, and student organizations, as well as with faculty, staff, and key stakeholders -all toward looking at ways to improve the customer experience, drive satisfaction, and increasing revenue across all facets of dining and auxiliary services.

• Contract Administration: Continually review contracts to ensure the terms and conditions are being met. When applicable, oversee dining and auxiliary construction projects and work as a liaison between vendors and university partners. Support vendor relationships and serves as the front line liaison between vendors and campus stakeholders. Oversee equipment inventory and asset tracking for all auxiliary and dining assets and coordinator preventative maintenance, repair and service requests with service providers and campus partners.

• Revenue Growth Strategy, Innovation and Marketing: Investigate new services, technology and offerings to develop new revenue opportunities. Working with the AVP for Business Services, Auxiliary Technology team, service providers and campus stakeholders develop new business plans that harness innovative technologies, services and products to drive improvement in customer satisfaction, revenue and operating performance. Manage all aspects of the dining and auxiliary services marketing and communications plan for the year, including drafting and development of materials and collateral as needed.

• Supervision and Management: Oversee one direct report and two indirect reports across auxiliary services and one card operations. Develop staff development and performance plans.

Supervisory Responsibility:

• Supervises the Associate Director of Auxiliary Services.

Competencies:

• Developing Plans.

• Driving Continuous Improvement.

• Building a Customer Focused Organization.

• Managing Talent.

• Acquiring and Analyzing Information.

• Championing Customer Needs.

• Collaborative Leadership.

• Thinking Broadly.

Position Type/Expected Hours of Work:

• Full-time.

• Exempt.

• 35 hours/week.

• 4 day per week campus presence/1 day remote hybrid.

Salary Range:

• UPDATED: $125,000 - $140,000 annually.

Required Education and Experience:

• Bachelor's degree.

• 8-10 years of relevant experience.

Travel Required:

• Occasional travel may be required.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an inidual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Title: Retail Development Facilitator

Location: Fort Myers, FL,  United States

• 14021 Palm Beach Blvd, Fort Myers, Florida, US, 33905
• Branch Positions
• 6430

Job Description:

Overview

Compensation: $24.00 - $30.00 hourly based on experience and credentials

Location Type: Hybrid a flexible work model blending in-office and remote working

Position Type: Full Time

Schedule: 8:30 AM - 5:30 PM Monday through Friday

The Retail Facilitator develops and delivers formal live learning sessions to meet organizational requirements and audience needs for the branch network. This inidual displays strong presentation techniques and public speaking skills while utilizing appropriate design principles, adult learning methods and technologies. Key responsibilities include collecting feedback on the effectiveness of training sessions, maintaining training programs, and administering departmental systems.

Responsibilities

• Host professional and engaging learning sessions for various audiences
• Facilitate lectures, interactive activities, on-the-job training, side-by-side training, live simulations, role-playing activities, and shadowing
• Conduct training onsite and offsite for member advocates and management groups
• Manage and schedule guest speaker sessions hosted by business unit content owners and 3rd party vendors during class offerings
• Conduct periodic fieldwork at the branch to incorporate first-hand experience into course curricula
• Evaluate facilitation skills on a scheduled basis using session surveys, knowledge checks, coaching, feedback, and self-assessments
• Assess the overall effectiveness of learning sessions and make updates or adjustments to course materials and delivery methods
• Administer and maintain department systems (LMS) and databases for assigned curriculum
• Utilize the assigned tracking systems to capture and report relative training data for the department
• Plan, prepare, and present learning sessions following department standards for proper maintenance, functionality, usability, and quality of all learning presentations
• Leverage the expectations of the MA Mentorship Program for the monitoring and evaluation of learner performance, retention, and onboarding experience
• Review and study policies, procedures, technologies and resources including training documentation, Web sites, and multimedia programs
• Consult with frontline staff and participate in monthly business unit touchpoints to address process updates, changes, and trending errors to streamline branch operations, optimize resource utilization, and ensure compliance with regulatory requirements
• Implement industry standards and best business practices for the creation of training programs to enhance product knowledge, operational efficiency, and ensure alignment with organization goals
• Create Facilitator Guides for other training providers within the department, design classroom activities and relevant simulated scenarios for use with learners, and create engaging learning aides (PowerPoint presentations, gamification of material, worksheets, etc.)
• Champion a culture of exceptional member service by providing guidance and support to branch staff on best practices for delivery, personalized service, and resolving member inquiries and concerns
• Provide a learning experience that demonstrates all aspects of the credit union mission, vision, core values, and service promises
• Participate in enterprise projects by offering testing and feedback to the project management team and other stakeholders
• Address and mitigate procedural gaps identified during class offerings
• Attends job-specific training classes as requested by manager. Completes annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program, and completes FACT Act Red Flag training.

Qualifications

• Bachelor's degree in education, human resources, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)
• Experience developing, delivering, and facilitating training materials and programs desired
• Experience with educational platforms and tools, including distance learning training tools, learning management platforms (CMS, LMS), computer based authoring tools, and other technologies required for department objectives desired
• Ability to design websites, web-based training programs, and online programs
• Experience with the project management of training programs
• Proficient knowledge of processes, policies, procedures, and the ability to perform tasks expected of Branch Member Advocate related to the competency/skillset
• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to analyze and resolve routine problems and situations.
• Basic knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to explain fact, policies, and practices.
• Work is closely supervised.

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.

Responsibilities

• Host professional and engaging learning sessions for various audiences
• Facilitate lectures, interactive activities, on-the-job training, side-by-side training, live simulations, role-playing activities, and shadowing
• Conduct training onsite and offsite for member advocates and management groups
• Manage and schedule guest speaker sessions hosted by business unit content owners and 3rd party vendors during class offerings
• Conduct periodic fieldwork at the branch to incorporate first-hand experience into course curricula
• Evaluate facilitation skills on a scheduled basis using session surveys, knowledge checks, coaching, feedback, and self-assessments
• Assess the overall effectiveness of learning sessions and make updates or adjustments to course materials and delivery methods
• Administer and maintain department systems (LMS) and databases for assigned curriculum
• Utilize the assigned tracking systems to capture and report relative training data for the department
• Plan, prepare, and present learning sessions following department standards for proper maintenance, functionality, usability, and quality of all learning presentations
• Leverage the expectations of the MA Mentorship Program for the monitoring and evaluation of learner performance, retention, and onboarding experience
• Review and study policies, procedures, technologies and resources including training documentation, Web sites, and multimedia programs
• Consult with frontline staff and participate in monthly business unit touchpoints to address process updates, changes, and trending errors to streamline branch operations, optimize resource utilization, and ensure compliance with regulatory requirements
• Implement industry standards and best business practices for the creation of training programs to enhance product knowledge, operational efficiency, and ensure alignment with organization goals
• Create Facilitator Guides for other training providers within the department, design classroom activities and relevant simulated scenarios for use with learners, and create engaging learning aides (PowerPoint presentations, gamification of material, worksheets, etc.)
• Champion a culture of exceptional member service by providing guidance and support to branch staff on best practices for delivery, personalized service, and resolving member inquiries and concerns
• Provide a learning experience that demonstrates all aspects of the credit union mission, vision, core values, and service promises
• Participate in enterprise projects by offering testing and feedback to the project management team and other stakeholders
• Address and mitigate procedural gaps identified during class offerings
• Attends job-specific training classes as requested by manager. Completes annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program, and completes FACT Act Red Flag training.

Qualifications

• Bachelor's degree in education, human resources, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)
• Experience developing, delivering, and facilitating training materials and programs desired
• Experience with educational platforms and tools, including distance learning training tools, learning management platforms (CMS, LMS), computer based authoring tools, and other technologies required for department objectives desired
• Ability to design websites, web-based training programs, and online programs
• Experience with the project management of training programs
• Proficient knowledge of processes, policies, procedures, and the ability to perform tasks expected of Branch Member Advocate related to the competency/skillset
• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to analyze and resolve routine problems and situations.
• Basic knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to explain fact, policies, and practices.
• Work is closely supervised.

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.

Title: Manager, Customer Experience and Quality Assurance

Location: Denver United States

Job Description:

About Caribou

At Caribou, we care about giving people financial freedom so they can focus on what's most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $151/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology, automotive, and finance industries. We're proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

The Manager, Customer Experience & Quality Assurance is responsible for leading customer insights and quality initiatives across the Sales & Ops organization. This role oversees a team of Quality Assurance Analysts, driving programs that capture, analyze, and act on customer feedback to enhance the customer experience and improve frontline performance. Partnering closely with Sales, Lending Operations, Marketing, Brand, Compliance and Analytics, this leader ensures customer insights and QA findings are translated into actionable strategies that deliver measurable impact and strengthen customer loyalty.

The role requires a balance of strategic thinking and operational execution, strong leadership skills, and the ability to influence cross-functional teams without direct reporting authority.

This role can be based out of our Caribou office either in Chandler, AZ or Denver, CO. Alternatively, this role may work remotely from a state where Caribou operates with a preference for the Denver, CO or Chandler, AZ markets.

• Lead and manage the VoC and Quality Assurance function, including two QA Analysts, ensuring alignment with business goals and customer experience objectives.
• Translate customer insights from surveys, call/voice analytics, QA reviews, AI-driven interactions, social media, chat, and third-party sources into actionable strategies and business improvements.
• Develop and oversee a comprehensive QA program for voice AI agents, chatbots, and emerging customer communication channels to ensure consistency, compliance, and a positive customer experience.
• Oversee the design and execution of quality monitoring programs, calibration sessions, and coaching initiatives to elevate frontline sales and service performance.
• Conduct root cause and driver analysis, customer journey mapping, and segmentation to identify friction points and improvement opportunities.
• Partner with Sales and Operations leadership to ensure QA insights improve consistency, compliance, and customer outcomes.
• Collaborate with Marketing, Brand, Compliance and Analytics teams to integrate customer feedback into campaign effectiveness, messaging, and product/service enhancements.
• Establish a continuous feedback loop across the organization, advocating for the voice of the customer and embedding customer-centric thinking into decision-making.
• Develop and maintain reporting dashboards, repositories of insights, and action libraries to monitor trends and measure the impact of QA and VoC initiatives.
• Serve as a subject matter expert in VoC, QA best practices, transcript/voice analytics, and optimization of communication platforms.
• Present findings, trends, and recommendations to leadership, driving accountability for customer experience outcomes.

About You

Qualifications

• 5+ years of experience in customer experience, quality assurance, or related roles, with at least 2+ years in a leadership/management capacity.
• Proven expertise in customer research, quality monitoring, data analysis, and experience design.
• Strong stakeholder management, executive communication, and storytelling skills.
• Demonstrated ability to lead cross-functional projects and drive results without direct authority.
• Experience in Sales, Contact Center, or digital customer engagement environments strongly preferred.
• Familiarity with AI-driven customer engagement tools and quality frameworks preferred.
• Bachelor's degree required; MBA or advanced degree preferred.

Skills

• CX strategy, VoC program management, and QA methodologies across calls, chat, email, SMS, and AI-driven customer interactions.
• Strong analytical and problem-solving skills; ability to translate data into actionable recommendations.
• Proficiency with QA and VoC platforms (nice to have if Observe.AI), survey tools, call monitoring software, AI analytics, and reporting dashboards.
• Expertise in survey design, sampling logic, A/B testing, and usability testing.
• Ability to influence stakeholders at all levels and drive adoption of customer-centric initiatives.
• Skilled in developing QA frameworks for both human and AI-assisted customer engagements.

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes:

• Competitive compensation: $90k - $110k
• Eligible for annual performance-based incentive
• Equity options
• 401k savings program
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your inidual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.

Our Core Values

We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.

• Give a damn. What we're doing matters. We show up determined to deliver results, and we love it.
• Velocity. We're intentional about where we're going and we race towards it.
• Make the assist. We have erse strengths. We offer and ask for help so we all win.

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

• Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.

California Consumer Privacy Act

Title: Director of DIY Operations

Location: USA- Remote.

Full time

Job Description: 

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Job Summary: 

Main Responsibilities: 

• Ensure systems, customer service, and fulfillment processes are in place to deliver excellent participant experiences across all verticals, including centralized communication, FAQs, and support ticket resolution. 

• Partner with Tech/CRM teams to maintain and enhance DIY/Innovation registration sites, fundraising platforms, and dashboards, serving as the primary point of contact for troubleshooting and new feature rollouts. 

• Translate vertical strategies into usable field resources such as playbooks, toolkits, and templates, and ensure resources remain updated and aligned across verticals. 

• Build performance dashboards that track participation, fundraising, ROI, and retention for each vertical, and standardize reporting for AVP and VP review. 

• Manage legal, finance, and risk compliance requirements for DIY initiatives, including waivers, liability, and IRS rules for peer-to-peer fundraising, while overseeing vendor relationships for swag, shipping, or production tied to DIY events. 

• Identify operational redundancies across verticals and implement streamlined processes, maintaining calendars, workflows, and project timelines to keep vertical campaigns on track.

What We're Looking For: 

• 4+ years of progressive experience in fundraising, donor relations, or nonprofit development, with a proven track record of meeting or exceeding fundraising goals. 

• Demonstrated success in managing donor pipelines, cultivating major gifts, and executing multi-channel fundraising campaigns. 

• Strong leadership and project management skills, with experience coordinating cross-functional initiatives. 

• Proficiency in CRM systems (e.g., Raiser’s Edge, Salesforce) and data analysis to inform strategy and reporting. 

• Excellent communication and interpersonal skills, with the ability to engage and inspire donors, board members, and community stakeholders. 

• Strategic thinker with the ability to develop and implement long-term fundraising plans aligned with organizational goals. 

• Experience planning and executing donor events, stewardship programs, and grant proposals.

Location Requirements

• Remote - Flexible Location

• ​Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.

Compensation | Benefits:

The estimated hiring compensation range for this role is $70,000-$79,000. Final offers will be based on the candidate's geographic location, consider career experience and may vary from this range due to these and other factors.

You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people!

We’re committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths — whether you're growing as a people leader or deepening your expertise as an inidual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey.

This position is classified as Partner - Knowledge Expert.

The National MS Society is committed to building a erse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.

Title: Sr Dispute Correspondence Specialist (REMOTE)

Location: US

Job Description:

Come join our amazing team and work remote from home!

The Sr Dispute Correspondence Specialist is responsible for handling Qualified Written Requests and Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates.  The target compensation range for this position is $26.00 to $29.00 per hour.

****THIS POSITION HAS A MINIMUM REQUIREMENT OF PROFESSIONAL WRITING EXPERIENCE IN A CORPORATE SETTING (NOT USING A TEMPLATE).

What you'll do:

• Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans.
• Research issues to identify root causes and be able to execute a plan of action for resolution.
• Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction.
• Ensures that the necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries.
• Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution.
• Compile all corresponding supporting documentation relevant to the investigation findings.
• Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken.
• Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information.
• Must continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB).
• Ensure adhere to established department and company policies and procedures.
• Knowledge of Microsoft Office Suite required.
• Must be a team player with strong attention to detail and able to work independently.
• Knowledge of relevant industry-specific software packages preferred.
• Analytical, Detail oriented
• Ability to interact with senior management.
• Ability to make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to organize and prioritize own work schedule on short-term basis.
• Strong math skills, balance and check results for accuracy 
• Ability to compose letters.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.

What you'll need:

• High school diploma required; bachelor's degree or equivalent work experience preferred.
• Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.  

#LI-SY1

Job Identification: 3511

Job Category: Servicing

Job Schedule: Full time

Title: Gale Training and Engagement Specialist (Remote)

Location: Ohio, USA

time type: Full time

job requisition id: R2025-861

Job Description:

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our inidual well-being. We recognize the value of erse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. 

Gale’s Academic Outreach & Engagement team is hiring a Training & Engagement Specialist. The highly motivated and experienced person selected for this opportunity will have a crucial role in improving sales retention through exceptional product training and engagement strategies. Your focus will be on ensuring higher ed customers are delighted by Gale's offerings, and promoting effective utilization of our digital products across colleges and universities throughout North America.

To excel in this role, you will need to cultivate and maintain extensive product knowledge across our ever-growing academic product portfolio. You will provide both pre- and post-sale digital training and engagement support, ensuring that our customers' curriculum needs are met and their expectations are exceeded. Additionally, you will collaborate closely with the Director of Academic Engagement to implement strategies that increase sales, product activation, and customer retention.

What you'll do here:

• Deliver remote and/or onsite product training and onboarding for academic librarians, faculty, and students.

• Support post-sale product integration and usage strategies.

• Collaborate with Sales, Product, and Marketing teams to enhance customer experience and retention.

• Maintain and share product knowledge across Gale’s complete product portfolio.

• Develop and update training materials, LibGuides, and course correlations.

• Represent Gale at academic conferences and industry events.

• Contribute to Gale’s Academic Blog and social media channels.

• Provide regular updates on your assigned territory to the Director of Academic Engagement and ensure Salesforce is continuously updated regarding your customer engagements.

• Monitor customer utilization and engagement on a monthly basis and develop action plans to retain customers and increase product usage.

• Coordinate with sales representatives and other support entities within the organization to ensure strategic adoption of Gale resources at accounts.

Skills you will need here:

• BA/BS degree. Master's Degree preferred.

• 2+ years of experience in training, academic engagement, or related fields, 3-5 years preferred.

• Knowledge or experience in the Library Sciences/ information services industry.

• Strong training and presentation skills, including considerable public speaking experience,

• Experience designing and delivering hands-on training in academic settings.

• Effective oral and written communication skills, able to communicate clearly in virtual and in-person settings.

• Strong customer orientation and ability to build effective customer relationships.

• Ability to travel (10–15%) for onsite training and events.

• Advanced proficiency in MS Office and instructional technologies.

• Experience with LMS platforms (Canvas, Blackboard, D2L) and tools like Camtasia, Vidyard, Zoom Webinar, and Calendly.

• Recognized training certification (e.g., CITP) preferred.

• Passionate about higher education and academic success.

• Proven ability to align Gale product to courses and curriculum preferred.

• Ability to work confidently and productively in a remote setting.

Gale, part of Cengage Group, partners with librarians and educators around the world to connect 30 million distinct learners annually to essential digital content through user-friendly technology that enhances experiences and improves learning outcomes. For more than 65 years, Gale has collaborated with academic institutions, schools, and public libraries around the world, empowering discovery and insights that push the boundaries of traditional research and advance learners in all areas of life.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified iniduals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Inidual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$52,000.00 - $67,600.00 USD

Title: Product Manager - Digital Search Box

Location: MN-Minneapolis

Job Description:

Job Id: R0000418697

The pay range is $87,000.00 - $156,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Right along with Target’s distinctive retail brand, we are constantly improving and innovating our digital shopping experience. Are you ready to excel in the fast-changing retail environment? Are you a customer service enthusiast who’s curious about the guest and can see the shopping journey through their eyes? Then you’ll have success on the Help Me Find Experience team, whose goal is to offer guests a seamless online shopping experience across our platforms. Here, you’ll collaborate to create and implement digital strategies that enrich the online experience through the right mix of personalization, simplicity and intuitiveness. Your ideas will support Target in complementing the beloved in-store shopping interaction with a convenient, reliable and instantly gratifying digital experience.

Product Teams at Target Corporation are accountable for the delivery of business outcomes enabled through technology and analytic products that are easy to use, easily maintained and highly reliable. Product teams have one shared backlog that is inclusive of all product, technology and design work.

As the Search Box Experience Product Manager, you will be responsible for creating multiple intuitive entry points for guests to begin their Target run, ensuring fast, accurate, and contextually relevant suggestions before and after they type. You’ll collaborate with design, data, and engineering partners to uncover opportunities, and you’ll leverage guest research and experimentation to rapidly test, learn, and iterate toward meaningful outcomes.

As a Product Manager, you will work in the product model and will collaborate with your product team and key stakeholders to develop a plan and business objectives (OKRs) for your respective product. You will need to build a strong knowledge of your product through product discovery to collect customer feedback and work to collect other relevant data points that explain the value and help you prioritize the direction and desired outcomes for your product. You will work in unison with engineers, UX designers, data scientists and business partners to deliver a product.

You will be the “voice of the product” with your product team and stakeholders to ensure that their needs are met, and you will be responsible to maintain and refine the product backlog (create user stories & acceptance criteria) while prioritizing the backlog to focus on the highest impact work for your team and stakeholders.

You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance while committing to the organization's direction. You will foster sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

• Four-year degree or equivalent experience
• 4+ years of product management experience with a preference of platform, ecommerce or customer facing experiences
• Knowledge of user centered design
• Experience working in an agile environment
• Strong communication skills
• Data-driven: You ground decisions in numbers, insights, and user research to identify the highest-impact opportunities
• Learning-oriented: You are eager to master new technologies and adapt quickly in a fast-changing environment
• Guest-centered: You advocate for Target’s guests and partner closely with design to deliver intuitive, delightful experiences from the very first keystroke
• Influential communicator: You bring cross-functional teams together around shared goals, earning trust through clear communication and collaborative leadership
• Technically curious: You’re comfortable engaging with engineers and data scientists, asking the right questions to understand trade-offs and shape feasible solutions

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.

Title: Embedded Linux Support Engineer III

Location: Irvine, California, 92618, United States

Department: Engineering

Job Description:

We are seeking a highly skilled Embedded Linux Engineer to join our team and lead technical support for Ezurio’s customers designing with System-on-Modules (SoMs) and Single Board Computers (SBCs). The ideal candidate will have extensive experience in embedded systems software design, exceptional proficiency with Yocto Linux, and a passion for supporting customers through design challenges. Role will support customers throughout their design cycle, including initial bring-up of the SoM development kit, software development & integration, debugging challenges, and post-production support. Legal authorization to work in the US is required. Candidates must reside within commuting distance of our Irvine, CA office. Hybrid work is available for this role.

RESPONSIBILITIES

• Provide professional design and integration support to Ezurio’s customers, with a specific focus on SoMs and Yocto Linux.

• Develop a strong understanding of Ezurio’s SoM product offering, including system-level features/benefits with a focus on the Yocto Linux Board Support Package and how a customer would develop and integrate their user-space application.

• Troubleshoot customer issues via phone, email, and web-based case management system.

• Take full ownership of customer technical support including providing timely responses to inquiries, holding live debug sessions, and seeing problems through to resolution.

• Work closely with sales team to prioritize and best serve customers.

• Develop customer-facing demos, write documentation, and author FAQs.

REQUIREMENTS

• Very proficient with Yocto Linux running on ARM Microprocessors.

• Someone who thrives on solving complex problems and prides themselves on delivering a solution.

• Technical aptitude with creative problem-solving and troubleshooting abilities.

• Excellent communication skills (both oral and written), ability to work with a keen sense of urgency, and a positive attitude are core to this position.

• Strong time-management and organizational skills.

• Proven ability to work effectively with cross-functional team members.

• Experience with Wi-Fi and/or Bluetooth is preferred.

• Experience with Buildroot Linux and/or Android is nice-to-have.

EDUCATION/EXPERIENCE

• Bachelor's degree, preferably in a technical discipline (Computer Science, Electrical Engineering, Computer Engineering, etc.) or relevant prior experience required.

• 3-5 years of experience with ARM-based Microprocessors utilizing Yocto Linux.

Title: Senior Product Manager

Location: Remote Remote CZ

Workplace: Fully remote

Job Description:

Global tech scale-up

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

About the role

Here, at CloudTalk, Product Management is not just any role. Being part of the CloudTalk R&D teams, means working within empowered and autonomous teams that are building the future of the business.

You’ll shape the future of AI + Human communication for our core Sales & Support segment and expand qualification & deflection-like cases in other industries. Join us and be a part of an amazing journey powered by world-class technology!

What you will do:

• Build a deep understanding of your core users through direct and indirect research.
• Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes.
• Translate this knowledge into a compelling, well-researched strategy & roadmap that achieves record-breaking growth for CloudTalk and industry-leading success for your customers’ businesses.
• Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems.
• Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users’ day-to-day challenges.
• Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making

What we are looking for:

• 5+ years of experience in B2B, preferably in audio, visual, or omnichannel communication, focusing on manager and operational user personas, and translating user needs into problems solved for these personas.
• A track record of measurable changes in user behaviour that drive your company’s & your customers’ business metrics.
• You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way.
• You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You’re as data-obsessed as your user-obsessed.
• You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk’s exec team.
• You are a critical thinker hungry to learn, exploring not just how AI will change products & Product Management but how to apply tried & true approaches in new ways.
• You are stress-resilient, focused & highly organized.

Why you will love to be a CloudTalker:

Growth:

 1-1 Coaching sessions with our resident communications advisor

Flexibility:

 Unlimited Paid Time Off

Well-being:

Recharge Fridays once per quarter

Connectedness:

 Referral bonuses

What to expect from our hiring process:

1. 30-min Call with our TA Team
2. 60-min Interview with our Product Lead
3. 90-min Interview including Product Challenge
4. 45-min Culture Bar Raiser Call + 45-min Meet the Team scheduled back2back
5. 30-min Exec Call: meet our CPTO and Offer

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our

Title: Federal Customer Support Engineer

Location: Washington, DC - Remote

Job Description:

About Virtru:

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.

Compensation: $90,000-115,000/year

Team & Position Details: 

As a Federal Customer Support Engineer, you will be reporting to the Senior Director of Customer Support**.**

Your responsibilities will include:

Customer Support & Troubleshooting

• • Act as a primary support resource for federal customers, troubleshooting Virtru’s data-centric security solutions in hybrid and multi-cloud environments.
  • Partner with Deployment Engineers and Customer Success Managers (CSMs) to resolve issues efficiently in testing and production environments.
  • Diagnose misconfigurations in .yaml files, ensuring seamless encryption workflows.
  • Understand and troubleshoot attribute-based access control (ABAC) impacts on encryption services in complex federal deployments.

Microsoft & Secure Collaboration Expertise

• • Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space.
  • Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space.
  • Assist in Active Directory integrations for secure authentication and data access.
  • Guide clients in air-gapped and constrained environments, ensuring compliance with mission-critical security standards.

Technical Documentation & Process Improvement

• • Become an expert on the DSP and the products built on top of it.
  • Develop and refine internal and external documentation, enabling customers to troubleshoot and maintain their secure environments.
  • Create training materials to educate federal clients and internal support teams.
  • Identify and implement process improvements to enhance the efficiency of customer support operations.

Skills that will help you thrive in this role: 

• 5+ years of experience supporting products in Microsoft Exchange, SharePoint, and/or Windows desktop environments
• 3+ years of experience troubleshooting hybrid and multi-cloud environments. 
• Awareness of how government and DoD networks and systems work.
• Customer-Focused: Dedicated to enabling federal teams with secure data-sharing capabilities.
• Innovative Problem Solver: Able to troubleshoot in denied, degraded, intermittent, or limited (DDIL) environments.
• Effective Communicator: Capable of translating complex technical concepts into clear, actionable insights.
• Collaborative Partner: Works seamlessly across cross-functional and coalition teams.

Preferred Qualifications:

• Certifications: CKAD, CCNA, Security+
• Cloud: AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert.
• Zero Trust: Familiarity with OpenTDF.io, attribute-based access control systems, zero trust architecture (ZTA), and end-to-end encryption.
• Experience with GitHub
• Familiarity with YAML files and Helm charts
• Experience using tools like Terraform, Kubernetes, AWS, and/or Azure

Virtruvian qualities that will set you up for success:

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolve
• Comfortable with asynchronous communication including slack, email, zoom, etc.

Perks & Benefits:

At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…

• A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. 
• A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program
• Access to Headspace, a mental health app tailored to your specific needs.
• A flat 3% contribution to your retirement account
• A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

In addition to wellbeing, Virtru places a strong emphasis on ersity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. 

Additional perks include: 

• Competitive compensation
• Generous parental, medical, and bereavement policies
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Title: HR Generalist

Location: Islamabad  Capital Territory PK

Job Description:

Job Title: Talent & Performance Administrator

Work Schedule: American (EST)

Work Arrangement: Onsite/Hybrid

Job Overview:

The Talent & Performance (T&P) Administrator/ HR Generalist plays a key role in supporting the full employee lifecycle — from recruitment and onboarding to learning, development, and engagement. This role works closely with the Talent Growth Leader and Performance & Culture Leader to ensure seamless HR operations, enhance the employee experience, and foster a culture of continuous improvement. The ideal candidate is detail-oriented, proactive, and passionate about creating an engaging and high-performing workplace.

Key Responsibilities:

• Talent Acquisition & Onboarding: Support in the full recruiting life cycle and onboarding of new employees across all teams and roles.

• Performance Operations & Culture: Support of continuous improvement, and internal functions such as engagement, events, and recognition programs

• Learning & Development: Track learning participation and feedback across internal and external training sessions, and support in maintaining and updating all L&D support tools and resources

• Ownership of Work: Actively pull tickets off the support board, ensuring each ticket is acknowledged and assigned

• Communication: Maintain clear, concise, and timely communication with employees through all methods of communication

• Customer Experience: Ensure each customer interaction is handled professionally, aiming for high customer satisfaction.

• Documentation: Consistently work to improve internal process documentation.

Talent Acquisition & Onboarding (in support of the Talent Growth Leader)

• Coordinate recruiting logistics (scheduling, communications, ATS updates) to ensure a seamless candidate experience

• Support job posting, sourcing, and pipeline tracking across roles and teams

• Assist in the design and delivery of onboarding programs and new hire experiences

• Maintain accurate candidate and hiring data for reporting and analysis

 * Performance Operations & Culture (in support of the Performance & Culture Leader)

• Manage and continuously improve core HR processes (employee records, benefits administration, compliance support)

• Support in small projects- example 401k former EE accounts, values workshop support (scheduling, audits)

• Support internal communications, engagement initiatives, and DEIB programming (where is the line with events and engagement initiatives)

• Help coordinate team-building activities, events, and recognition programs - John currently

• Serve as a first point of contact for employee inquiries, escalating as appropriate

Learning & Development (in support of both leaders)

• Track learning participation and feedback across internal and external training sessions

• Assist in organizing leadership and skills development programs.

• Help maintain and update competency frameworks, development plans, and learning resources

 * Requirements

• 4-6 years of HR experience, ideally in a generalist, coordinator, or hybrid role.

• Exposure to both talent acquisition and HR operations preferred.

• Strong organizational skills and a detail-oriented, proactive mindset.

• Excellent interpersonal and communication skills.

• Comfortable with HR systems (e.g., ATS, HRIS- Workday) and Microsoft Office.

• Curiosity and eagerness to learn across all HR domains

Title: Senior Instructional Designer

Location: Bengaluru - BLR1

Job Description:

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Aout the role:

Samsara’s Customer Support Enablement team is responsible for driving agent enablement strategies and execution. The Senior Instructional Designer III is responsible for designing engaging and effective learning experiences that directly improve agent performance, support KPIs, and the customer experience. We are the trusted point of contact for Samsara’s Customer Support team to leverage data to drive impact for the business and the customer experience, by building a highly skilled and engaged workforce. 

As part of the Customer Support Enablement team, the Sr Instructional Designer will work cross-functionally to: conduct needs assessments, design and build multimedia learning assets (eLearning, video, SOPs, etc.), use AI tools for faster, scalable training, and evaluate impact through KPIs like CSAT, TTR, and deflection. They act as a connector between cross-functional teams, developing and delivering scalable content and resources while continuously fostering a culture of continuous improvement. 

This person will work closely with enablement partners to identify critical priorities for the business, and scope, develop, and manage delivery of the work. This role requires an eye for optimizing resources and driving change management. Successful candidates will have strong business acumen, a passion for building at scale, and a track record of driving strategic programs that improve the customer experience. The role reports to the Director of Global Enablement & QA.

Are you able to commute to work from our Bengaluru office at Prestige Tech Park, Kadubeesanahalli 2 days a week?

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Support teams. With a growth mindset and a desire to learn, you will strategically partner with our team to find unique solutions to help keep our customers' operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Support Enablement team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

Click here to learn about what we value at Samsara. 

In this role, you will:

• Lead the end-to-end planning and delivery of our highest priority and most complex programs by partnering with leadership and stakeholders to facilitate a needs assessment and strategy to address pain points for customers and within the business
• Develop comprehensive program strategies, roadmaps and plans, expertly framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results
• Collaborate with stakeholders and drive alignment, owning program data-driven reporting, scope of impact, and communication, and partnering to iterate and improve outcomes for Samsara and our customers
• Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years of instructional design experience, preferably supporting global customer support teams (e.g., frontline agents, technical specialists, and support leaders).
• Proven ability to learn and translate complex support tools and processes into clear, engaging training across multiple formats (elearning, video, SOPs, role-based scenarios, etc.).
• Strong written and verbal communication skills in English, with a focus on simplifying technical concepts for erse audiences.
• Experience using Learning Management Systems and familiarity with tools used to create and deliver scalable training.
• Analytical mindset with the ability to connect learning outcomes to support KPIs (e.g., CSAT, resolution time, deflection), and iterate based on data.
• Comfortable using or exploring AI tools to enhance training development, personalization, or automation.
• Exceptional attention to detail and strong organizational skills with a track record of managing multiple initiatives at once.

The ideal candidate has:

• Experience in a high-growth SaaS environment with a proven ability to adapt learning programs to evolving products and support models.
• Familiarity and curiosity for using AI tools (e.g., ChatGPT, Synthesia, Descript) to develop or iterate on learning content in a fast-paced, evolving environment.
• Instructional design certifications or advanced education in learning sciences, technical communication, or a related field.

#LI-hybrid

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the erse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an inidual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Title: Staff, Technical Account Manager

Location: Remote - Spain

Category: Customer Support

Job Description:

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with erse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Staff, Technical Account Manager on Twilio’s product team.

About the job

This position is needed to be filled by a passionate engineer with customer facing experience and passion in Twilio’s Segment, Comms and SendGrid products, and who has a desire to support our largest and most strategic customers.

This inidual also loves helping people, solving problems, and wants to be a major factor in the success of our customers. This position is for someone who is technical, but also wants to stay close to customers. Daily, you’re likely to interact with multiple languages, web frameworks, APIs, data warehouses, SQL queries, network troubleshooting and more. Most customer interactions happen within Zendesk, phone calls, virtual in-person meetings, and Slack chats.

You’d be joining a team of talented iniduals that care deeply about Twilio’s customers, partners, each other and the broader community. We judge ourselves on how well we serve each of those stakeholders. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place.

Responsibilities

In this role, you’ll:

• Function as a consistent point of contact for a named portfolio of Personalized accounts
• Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing
• Act as a coordinator for escalated customer issues
• Maintain customer promises by keeping tickets updated
• Utilize feedback to improve customer experience and debugging strategies 
• Work closely with the product team and partners to improve customer satisfaction 
• Assist in preparation and execution of quarterly business reviews
• Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Segment’s, Comms and SendGrid services
• Document customer specific implementation context for use internally

Qualifications 

Twilio values erse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of experience in the Technical Support Engineering / Personalized Support Engineering / Customer Success Engineering roles or equivalent
• Ability to effectively communicate technical concepts and identify patterns in customer experience
• Solid client-side Javascript skills and experience working with APIs and server-side languages
• Understanding of SQL
• Understanding of network troubleshooting and telecommunications industry
• Strong commitment to learning the ins and outs of a complicated technical product
• Ability to work as part of a larger account team over long project spans, requiring some availability outside of standard business hours
• Experience with large enterprise customers and their unique demands (at least 1 year)

Desired:

• Expertise in part or all of Segment’s product portfolio (Segment Engage in particular) / SendGrid or Twilio Comms is highly desirable

Location

This role will be remote, and based in Spain.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Title: Senior Digital Product Manager - AI & Big Data

Location: PA-Ridgewood

Job Description: Job Description

Seeking Senior Digital Product Manager to sit hybrid in Reading, PA for a contract to hire engagement for an AI product. They will be responsible for delivering digital products and services to (internal and external) customers. The Senior Digital Product Manager has experience communicating with both technical and non-technical team members effectively. The Senior Digital Product Manager will act as the voice of the customer to the organization for their product. The ability to interact with customers effectively and translate that feedback into a product vision and executable product roadmap is integral to the position. The Senior Digital Product Manager will also be a mentor to less experienced Product Managers. The ability to communicate existing best practices to other members of the marketing team is critical. This position is end-to-end in the software development life cycle. Overall, the focus of this role is product strategy & roadmap, customer engagement, use case prioritization and requirements definition, stakeholder management, and own the product release process.

We are a company committed to creating erse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 7+ years of experience with Product Management roles and responsibilities, which may include Software Development or Leading Digital Product Development
• Experience launching new Products
• Experience working with data or AI products
• Proven experience in leading cross-functional teams and managing the development process for complex software products using Agile methodologies
• Software Development experience, and Software Design/UX experience
• Big data experience
• Bachelor's Degree required, Master's degree preferred

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Title: Executive Assistant - Evernorth - HYBRID

Location: MO-Saint Louis

Job Description:

This is a HYBRID role with on-site expectations in St. Louis, MO.

Only local candidates will be considered.

POSITION SUMMARY

The Cigna Group/Evernorth is looking for a proactive, detail-oriented inidual to join our organization. The Executive Assistant will provide administrative support to key leaders within the BFO organization, acting as a trusted resource and professional problem solver. In addition to foundational administrative tasks, this role will be responsible for running point on cross team initiatives to support senior leaders and ad hoc requests. The ideal candidate will exhibit high degree of discretion, confidentiality, and sound judgement.

ESSENTIAL FUNCTIONS

• Perform ersified and confidential administrative duties for department head and senior leadership as assigned, utilizing broad and comprehensive experience, skill and knowledge of organization policies and practices.
• Executes on complex scheduling requests that will include varying leadership levels across the enterprise. This includes our Enterprise Leadership team as well as various senior leadership forums. Will act with speed, accuracy, and efficiency to complete requests.
• Coordinate and project manage visits to Cigna offices for C-suite leaders. Project management tasks include: planning the visit agenda, working with local teams on logistical, technology and food & beverage needs, working with travel and meeting services, sending out invites, etc.
• Build effective relationships and work closely with internal partners to perform key task. This includes peer administrative and executive assistants, Executive IT support, corporate internal communications, corporate travel/aviation etc.
• Administrative lead for department meetings. Includes scheduling and logistics and technology needs.
• Handle travel arrangements for leaders and prepare and settle expense accounts. Ensure that all plans are managed seamlessly and coordinate related arrangements.
• Manage an effective calendaring system and look for opportunities to enhance efficiencies. Make last minute calendaring decisions based on priority and business needs using sound judgment.
• Schedule and organize meetings including Webex and conference calls to be hosted by principal, and/or direct reports (i.e., booking training rooms, posting materials to SharePoint, send pre-reads to participants) as required.
• Plan and coordinate on-boarding activities as needed.
• Maintain and coordinate department distribution lists and SharePoint/file systems.
• Order equipment and supplies using the portal supply system.
• Manage department space planning in conjunction with office Real Estate team.
• Manage department vendor payment activities, track and approve invoices, assume delegate responsibilities for travel and expense entry for department head using Concur.

QUALIFICATIONS

• 8 years of progressively responsible administrative, executive assistant, or project management experience.
• Can work independently, exhibit sound judgement, and maintain confidential information.
• Impeccable organizational skills with the ability to work in a very high-paced environment and manage multiple tasks.
• Project Management experience and comfort is a must.
• Ability to anticipate issues, identifying potential problems and working to proactively prevent from developing and managing to the references of the leader's support.
• Ability to ruthlessly prioritize critical tasks and remain composed and focused in stressful situations utilizing customer centricity skills.
• Act with speed and decisiveness. Ability to sum up a situation, gather the necessary information, ask the right questions and then deliver/act.
• Expert level verbal and written communication skills.
• Experience managing calendars, inclusive of setting up smaller to larger meetings with multiple cross enterprise teams. Outlook preferred. Experience using meeting platforms i.e. WebEx
• Demonstrate flexibility to not only support direct leaders, but also other team members as required.
• Ability to work in a virtual workforce and team environment. Builds effective networks and relationships to best support leader and perform role.
• Expert skills in Microsoft applications - Word, Outlook, PowerPoint and Excel with a willingness to learn advanced skills as appropriate.
• Ability to troubleshoot technology issues in partnership with Technology partners.
• Possess technical proficiencies with audio and voice equipment as well as mobile and desktop devices.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a ision of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Resolution Analyst

Location Alpharetta, Georgia

Category Claims Operations

Job Description:

Aon is looking for a Resolution Analyst!

We are looking for a Resolution Analyst who will handle benefit, and enrollment related escalations received from our call centers. The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client contractual requirements. This is a Hybrid (3 days in office) schedule, located in the Alpharetta, GA office.

Aon Integramark is a debt cancellation service administrator for the U.S. lending industry. Debt cancellation programs can protect virtually all forms of consumer indebtedness including installment loans, home equity loans/lines of credit, and credit card accounts. Aon Integramark is a ision under Aon, who is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting, and outsourcing with more than 36,000 employees in 500 offices in more than 120 countries.  

As part of the role, the Resolution Analyst will handle incoming and outgoing phone calls to/from customers to assist in facilitating the benefit, cancellation and enrollment process. This will require the Resolution Analyst to listen to customers, address all questions or complaints, and provide an accurate response.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What your day will look like:

• Answer incoming calls and make outbound customer service calls
• Process escalated related transactions in a timely and accurate manner
• Review and analyze what documentation is needed to process an escalation
• Review daily follow-up status reports to prioritize and manage daily inventory to meet contractual service levels
• Ability to respond efficiently and accurately to customers and provide solutions and/or alternatives
• Engage in active listening with the customer, confirming or clarifying information, and diffuse situations as needed
• Ability to maneuver through various systems while engaging with the customer
• Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
• Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service

Skills and experience that will lead you to success:

• At least 1 year of industry-specific experience in debt cancellation/benefits area or like industry
• Customer service experience
• Bilingual preferred
• Strong communication and listening skills
• Ability to multi-task and manage time effectively
• Write clearly, concisely, and effectively
• Strong analytical and problem-solving skills
• Maintain quality focus
• Ability to work independently and work well with others in a team environment
• Proficient in Microsoft Office Suite
• Ability to work virtually in an environment conducive to working virtually

Education:

• High School Diploma or GED is required, Associate/Bachelor degree preferred

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a erse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, erse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide iniduals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $40,000 to $45,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

#LI-KH2

#LI-HYBRID

2566994

Service Desk Agent

• Location US-
• ID 103618
• Category Customer Service/Support
• Position Type Full-Time Hourly Non Exempt
• Remote Yes
• Clearance Required None

Job Description:

Overview

JOB TITLE: Service Desk Agent

CAYUSE COMPANY: Cayuse Commercial Services

LOCATION Remote

SALARY: $20.00-$22.00

EMPLOYEE TYPE: Full-Time Hourly Non-Exempt

The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
• Operates within established guidelines and procedures to independently deliver a full range of services to the customer
• Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
• Provide assistance and information to the customer in a prompt manner
• Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters
• Mobile telephony and device support
• Video Conference Unit Troubleshooting
• IP Telephony setup and support
• Creation of end user accounts and setting permissions
• Provide end user device management and support, including desktops, laptops, and PDAs
• Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications
• Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)
• Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
• Manages continuous improvement through ongoing collection of data and information regarding customer requirements
• Monitor and report on performance of IT systems and services
• Understand and responds to others' using active listening skills and tactful communication
• Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
• Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication
• Ensures customer satisfaction through follow up and special efforts
• Resolve issues following the parameters and guidelines of the client
• Identify potential system problems and escalate to department contact for resolution
• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
• Assist new employees with training through shadowing opportunities and explanation of work process
• Other duties as assigned.

Qualifications

Here's What You Need

• High school diploma or GED required.
• Experience preferred Service Desk or Customer Service experience
• Three (3) to five (5) years of experience in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.
• Customer service experience and strong focus on customer satisfaction.
• Call center experience.
• Experience in a technology support organization
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Strong ability to speak with clarity and articulation
• Strong communication skills; both verbal and written.
• High degree of comprehension of the issues presented by customers.
• High degree of problem solving Internal/External Relationships.
• Apply discretion resulting in appropriate/desired resolutions.
• Ability to analyze issues and determine root cause and identify appropriate solutions.
• Ability to connect and build relationships with customers via virtual methods, phone, and email.
• Ability to independently problem solve.
• Effective listening skills including the cognitive ability to locate and convey requested information
• The ability to successfully handle customer requests and document in work management tools and applications
• Willingness to take initiative with attention to detail
• Proactive and flexible
• Must have positive attitude
• Tolerance to deal with difficult customers and stressful situations
• Fluidity to work well in teams as well as independently
• Ability to take phone contacts and answer emails simultaneously
• Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
• Sound analytic and cognitive ability to troubleshoot technical problems
• Speaks with clarity, articulation, and is aware of own non-verbal communication
• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
• Demonstrate ability to learn quickly and thrive in high-energy team environment
• Must be able to work independently, as well as with a team
• Ability to function in a erse work environment.
• Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Desired Qualifications:

• Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Delivery Manager

Working Conditions

• Professional remote office environment.
• Ability to work Wed-Sun 10:30 PM ET to 7:30AM ET (overnight)
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $20.00 - USD $22.00 /Hr.

Title: Designer, FP I

Location: Menomonie WI United States

Job Description:

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we've built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Designer, FP I located in Menomonie, WI.

How you will contribute:

This is a great opportunity to showcase your design skills while playing a key role on various fire protection sprinkler system projects. As a Designer, you will exercise your attention to detail while designing automatic sprinkler systems using AutoSprink. In conjunction with a Sales Project Manager, you will plan, organize and execute projects through activities such as; on-site field surveys, generating hydraulic calculations, submitting drawings to obtain the required building permits, 3D BIM coordination using NavisWorks, preparing stock lists, ensuring the projects adhere to the proposed timeline, and preparing project close-out, operation and maintenance documents. Candidates with more experience will be given higher-level projects as well as help mentor Designers with less experience.

What you need to qualify:

Ahern will help make the most of your degree in a design/drafting-related program. Candidates with related design experience are welcomed applicants who would be given higher-level projects. Being proficient in CAD software, mathematically and technically inclined to learn industry-specific software and codes will be essential. You can stand out above other candidates by demonstrating the ability to thrive in a fast-paced, deadline-driven work environment. A commitment to providing exceptional customer service, maintaining cutting-edge industry knowledge and being able to execute tasks with a great amount of detail will be crucial. If you are ready to demonstrate this expertise, Ahern wants you!

What's in it for you?

At Ahern, we understand that life is more than just work - and we're committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here's how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you'll gain the stability of a company that's been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don't settle for just any job-experience what it's like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.

Luxury Hotel Client Advisor with Russian and English

Sofia, Sofia City Province, Bulgaria, Bulgaria

Full-time

Company Description:

Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking, and more.

Job Description:

For those of you who are interested in tourism and travel, we offer you to get closer and work with the know-how of the global leader in the hospitality industry.

You will get:

• Work from home
• Competitive salary and attractive, uncapped bonus scheme 
• Lots of benefits such as food vouchers, compliments card, free coffee, multisport card, additional health & life insurance, discounts for your personal vacations and many more
• Career development opportunities in a big international company
• The training will take place in our modern office in Sofia and will take place on side for about 4-5 weeks.
• It is mandatory to attend further meeting & trainings in Sofia while being employed.

This is the perfect role for you if:

• You love to travel and want to pursue a career in the hospitality industry
• You speak fluently Russian and English (C1) 
• You want to work for top clients of a 5-star hotel chain
• You love communication with people and businesses from all over the world
• You can understand the clients' needs and assist them in finding the best offer

Title: (Canada) Process Analyst, PMO

Location: Remote or Mississauga

Type: Full-Time

Workplace: remote

Category: Professional Services

Job Description:

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization. This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that new workflows and solutions enhance business performance and stakeholder satisfaction. Ultimately, this role contributes to PointClickCare’s mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers.

Key Responsibilities

• Analyze existing systems and operational procedures across Sales, Success, Professional Services and Support to design strategies for improving business performance that will leverage AI and automations.  
• Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices
• Collect and document business requirements for process improvement initiatives, and create/maintain process maps.
• Coordinate cross-functional project teams to deliver on established business goals and facilitate User Acceptance Testing for new solutions
• Present reports to monitor the effectiveness of updated workflows and act as a process subject matter expert in strategic projects.

Qualifications & Skills

• Proven ability to communicate effectively with senior leaders and develop relationships with executive leadership teams
• Proven experience with leveraging AI to streamline business processes. Agentforce experience a plus
• Experience with SalesForce, Gainsight, Service Cloud and/or Kantata
• Preferred experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $85,800 - $92,300 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, inidual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks:

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Title: Customer Care Specialist I (Manheim)

Location: Tolleson, AZ - 201 N 83rd Ave

Job Description:

Company: Cox Automotive - USA

Job Family Group: Customer Care Group

Job Profile: Customer Care Specialist I

Management Level: Inidual Contributor

Flexible Work Option: Hybrid - Ability to work remotely part of the week

Travel %  No

Work Shift Day

Compensation

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

General Responsibilities:

• The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.

• Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners.

• Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.

• May work across other departments to train on resolving different client issues.

• The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

• The CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.

Qualifications:

Minimum:

• High School Diploma/GED

• Generally, less than 2 years of experience

Preferred:

• Minimum of 2 years of Call center and/or client interfacing experience

• Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.

• Understand foundational levels of computers and technology, internet, email

• Excellent oral and written communications skills, particularly in a phone or email context,

• Experience working in a contact center metrics driven environment

• Strong communication skills and basic computer knowledge

• Ability to operate under tight pressure

• Experience working in the automotive industry

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Title: Technical Account Manager (Reliance)

Location: Bellevue WA US

Remote

Job Description:

We are seeking an experienced and highly motivated Technical Account Manager (TAM) - Reliance to join our team, focusing on technical relationships with North America utility customers using our Reliance software. This role requires a strong technical background, excellent communication skills and the ability to lead complex issue resolution and drive value from our products and services. The ideal candidate will act as a trusted advisor, ensuring customer success through proactive technical guidance, escalation management, and prioritization of critical issues.

Roles and Responsibilities

• Customer Relationship Management: Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders.  Provides account management for Premier Support and escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Vernova grid software solutions. Experience managing enterprise customers in Energy Management Systems (EMS) required.
• Technical Leadership: Provide strategic and tactical technical guidance to help customers maximize product value, plan for scalability, and adopt best practices.  Deliver high value support to execute contractual requirements.
• Issue Prioritization & Escalation: Proactively triage, track, and prioritize customer issues based on business impact and urgency. Act as the customer advocate within internal teams to ensure timely resolution.  Provide issue resolution to complex cases where deep technical expertise is required.
• Technical Road mapping: Collaborate with customers to align product capabilities with their business goals, identifying integration opportunities and upcoming needs.
• Cross-functional Collaboration: Work closely with engineering, services, product and sales teams to ensure a coordinated response to customer needs and feedback.
• Reporting & Communication: Regularly provide account health updates, root cause analysis of major incidents, and progress on open items.
• Continuous Improvement: Identify trends and recurring issues, recommending systemic solutions or product enhancements.

Required Qualifications

• Master's degree from an accredited university or college (or a high school diploma / GED with at least 8 years of experience in Job Family Group(s)/Function(s)).
• 8 years of experience managing customer relationships and case management

Additional Qualifications

• Proven track record of problem analysis, identification and resolution
• Ability to work independently with passionate productivity
• Ability to learn and interpret customer issues
• Strong troubleshooting & debugging skills
• Excellent communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Occasional travel may be required

Desired Characteristics

• Strong oral and written communication skills.
• Reliance (Formerly known as XA/21) experience
• MS Computer Systems, Information Technology or Electrical Engineering
• Ability to develop and execute priorities
• Bring balance of broad perspective and specialized skills to resolve functional issues
• Ability to analyze technical processes
• Ability to make quick decisions to adapt to any situation
• Quality awareness and ability to identify future failures, defects, and problems
• Structured work methods and analytical skills
• Strong oral, written and presentation communication skills
• Strong interpersonal and leadership skills​

Additional Information

The base pay range for this position is 122,400.00 - 153,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 20% Variable Incentive Bonus. 

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.​

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Title: On Site Services Subject Matter Expert

SME

Location: Remote

Job Description:

Job Description Summary

Come and join our powerful, unified force with the energy to change the world.

Job Description

Job Description – What you’ll do

• ACCOUNTABLE to lead preparation, planning, execution and close out of assigned key OSS repairs projects. Ensure that key projects are executed to meet business performance expectations for EHS, Quality, Delivery and Cost
• ACCOUNTABLE to coordinate technician and tooling mobilization & demobilization, documentation, logistics and provide off-site technical assistance
• Be primary OSS point of contact for CUSTOMERS, commercial teams, site leadership and One Field Services Service Managers
• Provide prompt OSS issue resolution, EHS and Quality stand-downs and critical issue escalation
• Visit sites and perform EHS and Quality audits
• Work as ONE TEAM with internal customers, One Field Services colleagues, resource managers, OSS supervisors, work leaders and technicians on assigned projects.
• Support technical and process INNOVATION and contribute to Quality Improvement Processes, participate in RCA and NCR resolution and provide feedback from lessons learned events and share experience with OSS and key stakeholders
• Support the sales and business development process as required (Key Events meetings, LEAN Action Workouts, creation of Job Cost Estimates, attend CUSTOMER meetings)
• Work according to LEAN principles

What you’ll bring (Basic Qualifications/Requirements)

• Bachelor’s Degree from an accredited college or university (OR Associate’s Degree from an accredited college or university with a minimum of 2 years of professional work experience) AND / OR minimum of 5 years of experience supporting Field Services, Service Center repairs, equipment and tooling or similar industry equivalent
• Understanding and experience of mechanical engineering, machining, repairs, inspection, NDT for rotating equipment.
• Demonstrated commitment to excellent EHS culture
• Demonstrated commitment to excellent Quality. LEAN or similar quality process experience
• People and TEAM leadership skills
• Project Management skills
• Good oral / written communication and negotiation skills
• Time management and organization skills – sense of urgency
• Ability to cope with multiple complex situations in parallel
• Ability to create positive change, INNOVATE, think creatively and move quickly
• Ability and willingness to travel occasionally (Spring & Fall primarily – approx. 5%)

ABOUT US

Inclusion & Diversity 

 At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, The base pay range for this position is $91,400 - $152,200 USD Annual.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a performance bonus.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

This position will stay open on the career website until at least 10/22/2025

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Application Deadline:

Title: Software Training Instructor

Location: Bellevue WA US, Melbourne, FL US

Remote

Job Description:

GE Vernova brings together GE's portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliablale, affordable and sustainable energy, while helping our customer power economies and deliver the electricity that is vital to health, safety, security and improved quality of life.

The Software Training Instructor for GE Vernova ADMS (Heritage and GridOS) products is responsible for delivering high-quality, engaging, and effective training to a erse group of learners. The primary focus is to ensure participants acquire the essential knowledge and skills required to efficiently utilize the software. Key responsibilities include creating a dynamic and supportive learning environment by employing various teaching methods such as lectures, demonstrations, and hands-on exercises.

The Instructor plays a crucial role in maintaining up-to-date course materials and collaborates closely with the Content/Curriculum Development team to ensure accurate and timely delivery of content. Additionally, the Instructor assesses participant progress, provides constructive feedback, and continuously updates their own expertise to remain abreast of the latest software features and best practices.

Through ongoing collaboration with stakeholders and Subject Matter Experts (SMEs), the Instructor ensures that the training aligns with organizational goals and meets user needs effectively. This role demands a commitment to fostering learner engagement and supporting their professional growth within the context of GEV ADMS products.

**Preferred candidate must reside in or be willing to relocate to either Bellevue, WA or Melbourne, FL; relocation assistance will be provided.**

Essential Responsibilities

Training Delivery:

• Lead training sessions, both remote and in-person, to ensure participants understand the Grid Software products’ features, capabilities, and how to use it effectively.
• Use a variety of teaching methods, such as lectures, demonstrations, and hands-on exercises to accommodate different learning styles.

Engagement and Motivation:

• Foster an interactive and engaging learning environment to keep participants motivated and interested.
• Encourage participants through Q&A sessions, group activities, and interactive demonstrations.

Assessment and Evaluation:

• Maintain assessments to measure learners’ understanding and skills.
• Provide constructive feedback and offer additional resources for learners who need help.
• Instructor will encourage participant feedback to assess participant knowledge, instructor effectiveness, and to determine the effectiveness of the training.

Documentation and Reporting:

• Keep records of participant progress and attendance.

Curriculum and Course Material Development:

• Maintain up-to-date training materials, including presentations, user manuals, and hands-on labs, tailored to the specific Grid Software product and the leaners’ needs.
• Update training content regularly to reflect new software releases, features, and best practices.
• Provide input to the Content/Curriculum Development team to ensure the development of accurate and timely courseware.

Product Knowledge Maintenance:

• Stay up to date with the latest developments, features, and functionalities of the assigned Grid Software products.
• Continuously improve the instructor’s own knowledge and skills to ensure they deliver the most current and accurate information to learners.

Collaboration with Stakeholders:

• Work closely with internal and external stakeholders/SMEs to ensure training content aligns with the software’s roadmap and meets user needs.

Required Qualifications

• Educational requirement: Graduate/Post-Graduate: Power Systems Engineer and/or Computer Science Engineer
• Basic understanding of electric utility industry
• Extensive experience with ADMS (s3 or s6), (3-5+ years), including a deep understanding of electrical distribution operations, automation, and controls systems.
• Understanding/background in programming and databases (Oracle/SQL).
• Experience working in Linux/Unix environments.
• In-depth knowledge of GridOS technologies and product experience with K8, Kafka, Linux, etc.
• Strong understanding of the GridOS platform, including Kubernetes, Foundation, DDLR, Data Fabric.
• Proven experience with instructional methodologies and teaching techniques.
• Strong presentation and facilitation skills, with the ability to engage and motivate learners.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Experience in erse learning environments, including in-person and remote formats.
• Willingness to work across multiple global time zones, including, but not limited to, India, Europe, North America.
• Open for domestic and international travel.
• Preferred candidate must reside in or be willing to relocate to either Bellevue, WA or Melbourne, FL; relocation assistance will be provided

Desired Qualifications

• Exceptional communicator with strong customer service skills and a proactive, responsive approach.
• Excellent verbal and written communication abilities to effectively convey information and engage with others.
• Experience in software development or implementation, with a solid understanding of technical processes.
• Previous experience in teaching or training, with a focus on delivering clear and effective instruction.
• Attention to detail, adaptability, and strong problem-solving skills are critical for success in this role.
• Collaborative team player, able to work effectively with cross-functional teams and stakeholders.

Additional Information

The salary range for this position is $98,0400USD - $123,000USD. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for commission. 

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position

Title: Qualifying Specialist

- Online Division- Grand Canyon University - Phoenix, AZ

Location: AZ Phoenix

Job Description:

Come Grow With Us

*Remote work but must reside within Phoenix Metro Area*

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Grand Canyon Education is currently seeking a talented, energetic Qualifying Specialist for our enrollment. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education.

What you will do:

• Respond to prospective new student inquiries via outbound phone calls.

• Discuss prospective students’ background, goals, and objectives to determine fit with GCU’s academic programs.

• Forward qualified student inquiries to enrollment counselor depending on the area of interest.

• Demonstrate effective interpersonal skills during all transactions.

What you will need:

• A passion for assisting others in realizing their goals through higher education

• High level of integrity and commitment to compliance with regulatory rules.

• Enjoys a fast-paced, dynamic work environment

• Excellent interpersonal and communication skills

• Strong computer skills with the ability to toggle between multiple software programs.

• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University.

Why work at GCE:

• A career where your work makes a difference in students’ lives.

• Opportunity to work from home

• Ongoing professional development and growth.

• Outstanding benefits and work perks.

• Generous PTO starting at 20 business days per year, 11.5 paid Holidays, and Tuition Benefits.

• Collaborative and supportive work environment...and more!

Starting Salary: $35,000 a year

Title: Release of Information Medical Records Specialist

Location: REM - Remote FL

Job Description:

Job Description:

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize inidual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each inidual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized iniduals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Essential Functions:

• Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Maintain equipment in excellent operating condition (inside and out).
• Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.
• Maintains a neat, clean, and professional personal appearance and observes the dress code established.
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
• Maintains working knowledge of the existing state laws and fee structure
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Maintains confidentiality, security and standards of ethics with all information.
• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

Qualifications:

• High School Diploma (GED) required
• A minimum of 2 years prior experience in a medical records department or like setting preferred
• Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required
• Excellent organizational skills are a must
• Must be able to type 50 wpm
• Must be able to use fax, copier, scanning machine
• Must be willing to learn new equipment and processes quickly.
• Must be self-motivated, a team player
• Must have proven customer satisfaction skills
• Must be able to multi-task

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Title: Senior Provider Education Consultant

Location: W@H North Carolina

Job Description:

Summary

Provides education to medical providers as warranted.

Description

Logistics: CGS (cgsadmin.com)– one of BlueCross BlueShield's South Carolina subsidiary companies.

Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

Location: This a full-time remote position for the following areas: (Tennessee, South Carolina, North Carolina, Georgia, and Alabama) You will work an 8-hour shift scheduled during our normal business hours of 8:00 a.m.-5:00 p.m. Monday - Friday.It may be necessary, given the business need to work occasional overtime.

What You’ll Do:  

• Communicates/educates providers on issues such as Medicare coverage, utilization statistics, documentation and medical review by use of written advisories, reports, letters, and telephone contacts.
• Documents all provider contacts/communications in provider tracking system.
• Conducts formal conference calls and/or in-person educational visits with providers that are consistently over utilizing services, on progressive corrective action, or have unacceptable denial rates and/or error rates under the medical review program.
• Conducts coverage and documentation workshops for provider staff (Medicare providers and physicians' staff).
• Researches, composes, and coordinates the preparation of all regulatory based provider education materials.
• Performs analysis of effective reports to determine actions to be taken regarding medical reviewed its/audits.
• Determines what providers are over-utilizing services and what services are being over-utilized.
• Works with medical review department and provides input regarding actions taken in response to provider billing practices.
• Targets providers where greatest abuse of Medicare program has occurred.
• Participates in the medical review process and inter reviewer reliability (IRR) studies.
• Assists in training of medical review associates regarding coverage and medical review process.

To Qualify for This Position, You'll Need the Following:

• Required Education: If LPN, graduate of accredited School of Licensed Practical Nursing; if LVN, graduate of accredited School of Licensed Vocational Nursing; if RN, graduate of approved School of Nursing.
• Required Experience: If LPN or LVN, 7 years of clinical experience or equivalent combination of clinical and educator experience.  If RN, 5 years of clinical experience or equivalent combination of clinical and educator experience.
• Required Software and tools: Microsoft Office.
• Required Skills and Abilities: Knowledge of medical terminology and disease processes. Demonstrated proficiency in word processing and spreadsheet software. Good judgment skills. Effective customer service, organizational, and presentation skills. Demonstrated proficiency in spelling, punctuation, and grammar. Analytical or critical thinking skills. Basic business math proficiency. Knowledge of mathematical or statistical concepts. Ability to persuade, negotiate, or influence.
• Required Licenses and Certificates: Active LPN or LVN licensure in state hired, OR active compact multistate LPN license as defined by the Nurse Licensure Compact (NLC), OR active RN licensure in state hired OR active compact multistate RN license as defined by the Nurse Licensure Compact (NLC) others. Ability to handle confidential or sensitive information with discretion.

We Prefer That You Have the Following:

• Preferred Work Experience: 3 years of provider relations and Medicare experience.
• Preferred Skills and Abilities: Knowledge of claims processing software. In-depth knowledge of Medicare program, guidelines, regulations governing coverage.
• Preferred Software and Other Tools: Working knowledge of Microsoft Access or other database software.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a erse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for iniduals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to iniduals with disabilities, pregnant iniduals, iniduals with pregnancy-related conditions, and iniduals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

Some states have required notifications. Here's more information.

Title: Software Training Instructor

Location: Bellevue WA US

Job Description:

Job Description Summary

GE Vernova brings together GE's portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliablale, affordable and sustainable energy, while helping our customer power economies and deliver the electricity that is vital to health, safety, security and improved quality of life.

Job Description

Essential Responsibilities

Training Delivery:

• Lead training sessions, both remote and in-person, to ensure participants understand the Grid Software products’ features, capabilities, and how to use it effectively.
• Use a variety of teaching methods, such as lectures, demonstrations, and hands-on exercises to accommodate different learning styles.

Engagement and Motivation:

• Foster an interactive and engaging learning environment to keep participants motivated and interested.
• Encourage participants through Q&A sessions, group activities, and interactive demonstrations.

Assessment and Evaluation:

• Maintain assessments to measure learners’ understanding and skills.
• Provide constructive feedback and offer additional resources for learners who need help.
• Instructor will encourage participant feedback to assess participant knowledge, instructor effectiveness, and to determine the effectiveness of the training.

Documentation and Reporting:

• Keep records of participant progress and attendance.

Curriculum and Course Material Development:

• Maintain up-to-date training materials, including presentations, user manuals, and hands-on labs, tailored to the specific Grid Software product and the leaners’ needs.
• Update training content regularly to reflect new software releases, features, and best practices.
• Provide input to the Content/Curriculum Development team to ensure the development of accurate and timely courseware.

Product Knowledge Maintenance:

• Stay up to date with the latest developments, features, and functionalities of the assigned Grid Software products.
• Continuously improve the instructor’s own knowledge and skills to ensure they deliver the most current and accurate information to learners.

Collaboration with Stakeholders:

• Work closely with internal and external stakeholders/SMEs to ensure training content aligns with the software’s roadmap and meets user needs.

Required Qualifications

• Educational requirement: Graduate/Post-Graduate: Power Systems Engineer and/or Computer Science Engineer
• Basic understanding of electric utility industry
• Extensive experience with ADMS (s3 or s6), (3-5+ years), including a deep understanding of electrical distribution operations, automation, and controls systems.
• Understanding/background in programming and databases (Oracle/SQL).
• Experience working in Linux/Unix environments.
• In-depth knowledge of GridOS technologies and product experience with K8, Kafka, Linux, etc.
• Strong understanding of the GridOS platform, including Kubernetes, Foundation, DDLR, Data Fabric.
• Proven experience with instructional methodologies and teaching techniques.
• Strong presentation and facilitation skills, with the ability to engage and motivate learners.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Experience in erse learning environments, including in-person and remote formats.
• Willingness to work across multiple global time zones, including, but not limited to, India, Europe, North America.
• Open for domestic and international travel.
• Preferred candidate must reside in or be willing to relocate to either Bellevue, WA or Melbourne, FL; relocation assistance will be provided

Desired Qualifications

• Exceptional communicator with strong customer service skills and a proactive, responsive approach.
• Excellent verbal and written communication abilities to effectively convey information and engage with others.
• Experience in software development or implementation, with a solid understanding of technical processes.
• Previous experience in teaching or training, with a focus on delivering clear and effective instruction.
• Attention to detail, adaptability, and strong problem-solving skills are critical for success in this role.
• Collaborative team player, able to work effectively with cross-functional teams and stakeholders.

Additional Information

The salary range for this position is $98,0400USD - $123,000USD. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for commission. This posting is expected to close on 11/15/2025.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position

Application Deadline: November 15, 2025

Title: Business Advisor

, SMB, Rentals

Location: Remote-USA

Job Description:

About the team

The Rentals Sales Team provides outstanding advertising solutions and business consultation for Multi-Family partners. We are a team of fun, high-energy iniduals committed to helping Zillow Group users make more thoughtful decisions about buying, renting, owning, and selling homes. Does that sound like you? Then keep reading on! Specifically, the Multi-Family Rental sales team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home. We provide creative technological solutions, strategic data, and excellent training and development to amplify our clients' growth as true partners in their business. Our team embodies the spirit of all our core values and plays a significant part in our organization's success.

About the role

SMB Business Advisors are driven to provide clients with the best customer service in the industry and are focused on net property and book growth and retention. They are obsessed with client success and know that Zillow is the best place for clients to achieve that success. They work to mine opportunities in existing client portfolios. As a part of the Zillow Rentals Team, SMB Business Advisors are comfortable in a fast paced, ever-changing environment. They have a positive, can-do attitude!

You Will Get To:

• Be an expert in all Zillow Rentals Network products and services

• Perform a high volume of calls (approximately 40 per day)  to increase participation from multifamily rental management companies

• Utilize Salesforce.com and Salesloft to prospect, log activity, and manage your calendar and opportunities.

• Clearly communicate performance expectations to clients internally and externally.

• Consistently meet and exceed success metrics, including revenue and retention, as well as activity based KPIS

• Excel in high-level conversations and presentations with decision-makers via Zoom and phone calls with a focus on building positive relationships to drive business results, as well as be proactive and reactive in servicing account needs

• Serve as a brand ambassador for Zillow Group, representing the best interests of the company, its advertisers, and industry partners

• Represent the voice of the customer to influence product, marketing, and sales process and improvement

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $27.60 - $44.00 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $26.20 - $41.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

• 1+ years of experience in inside sales doing business to business sales

• Proven track record meeting and exceeding sales goals and other key performance metrics

• Possess high energy and a strong desire to achieve top results with a personable, positive “can-do” attitude via the phone and in person.

• High degree of ownership and dedication to work quickly and accurately in a rapidly changing environment

• Ability to prioritize and utilize time management

• Excellent written/verbal communication skills

• A passion for high-level conversations with decision-makers and influencers

• Highly proficient in Microsoft Office, Windows-based applications, G-Suite and Tableau

• Proficient use of Excel and Salesforce and other data analytic tools, including Google Analytics

• Salesforce.com or other CRM experience preferred

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, andworld-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Title: Technical Account Manager (Reliance)

Location: Bellevue WA US

Job Description:

We are seeking an experienced and highly motivated Technical Account Manager (TAM) - Reliance to join our team, focusing on technical relationships with North America utility customers using our Reliance software. This role requires a strong technical background, excellent communication skills and the ability to lead complex issue resolution and drive value from our products and services. The ideal candidate will act as a trusted advisor, ensuring customer success through proactive technical guidance, escalation management, and prioritization of critical issues.

Roles and Responsibilities

• Customer Relationship Management: Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders.  Provides account management for Premier Support and escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Vernova grid software solutions. Experience managing enterprise customers in Energy Management Systems (EMS) required.
• Technical Leadership: Provide strategic and tactical technical guidance to help customers maximize product value, plan for scalability, and adopt best practices.  Deliver high value support to execute contractual requirements.
• Issue Prioritization & Escalation: Proactively triage, track, and prioritize customer issues based on business impact and urgency. Act as the customer advocate within internal teams to ensure timely resolution.  Provide issue resolution to complex cases where deep technical expertise is required.
• Technical Road mapping: Collaborate with customers to align product capabilities with their business goals, identifying integration opportunities and upcoming needs.
• Cross-functional Collaboration: Work closely with engineering, services, product and sales teams to ensure a coordinated response to customer needs and feedback.
• Reporting & Communication: Regularly provide account health updates, root cause analysis of major incidents, and progress on open items.
• Continuous Improvement: Identify trends and recurring issues, recommending systemic solutions or product enhancements.

Required Qualifications

• Master's degree from an accredited university or college (or a high school diploma / GED with at least 8 years of experience in Job Family Group(s)/Function(s)).
• 8 years of experience managing customer relationships and case management

Additional Qualifications

• Proven track record of problem analysis, identification and resolution
• Ability to work independently with passionate productivity
• Ability to learn and interpret customer issues
• Strong troubleshooting & debugging skills
• Excellent communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Occasional travel may be required

Desired Characteristics

• Strong oral and written communication skills.
• Reliance (Formerly known as XA/21) experience
• MS Computer Systems, Information Technology or Electrical Engineering
• Ability to develop and execute priorities
• Bring balance of broad perspective and specialized skills to resolve functional issues
• Ability to analyze technical processes
• Ability to make quick decisions to adapt to any situation
• Quality awareness and ability to identify future failures, defects, and problems
• Structured work methods and analytical skills
• Strong oral, written and presentation communication skills
• Strong interpersonal and leadership skills​

Additional Information

The base pay range for this position is 122,400.00 - 153,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 20% Variable Incentive Bonus. 

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.​

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Title: Customer Care Specialist I

(Manheim)

Location: Farmington Hills, MI - 34405 W 12 Mile Rd

Job Description:

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist I

Management Level

Inidual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Evening

Compensation

Hourly base pay rate is $17.79 - $26.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Excellent oral and written communications skills, particularly in a phone, email or chat context

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Title: Clinical Care Coordinator

Location: Hopewell, NJ - Remote

Job Description:

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health.  For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience.  Our members are our neighbors, our friends, and our families.  It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. 

This position is accountable for assisting and extending support to the field based Care Managers and RN I. This position also ensures facilitation of health care services within a member centric plan of care, under the direction and supervision of an RN.

Responsibilities:

• Will ensure timely appointments and scheduling.

• Assist with implementation and facilitation of services members.

• Ensure timely member follow up. Interacts and communicates effectively with the member during telephonic contact.

• Encourages member participation and compliance in the program.

• Assist with all calls to members. Coordinates the delivery of high quality, cost-effective care based on the members- needs and the managed long term support and services model supported by clinical practice guidelines established by the plan.

• Run reports to monitor compliance on scheduled services to ensure timely delivery of services and required follow up.

• Utilizes care management process for goal directed member care.

• Documents accurately and comprehensively based on the standards of practice and current organization policies.

• Provides telephonic assistance for activities specific to the program.

Education/Experience:

• High School Diploma/GED required.

• Prefers healthcare industry experience.

• Requires a minimum of one (1) year experience in home care, discharge

• planning, or case management. Preferably with the elderly frail population.

• Prefer a minimum of one (1) year experience in the managed care industry.

Knowledge:

• Requires knowledge of the standards of practice for coordination of services, and delivery of services.

• Requires strong knowledge of managed care principles and concepts including Health Plan Effectiveness Data and Information Sheet (HEDIS).

Skills and Abilities:

• Requires strong organizational skills.

• Requires strong oral and written communication skills.

• Requires good PC skills, knowledge of working with a Medical Management

• system for electronic medical records and the ability to utilize Microsoft

• Office applications (Excel, Access, Word, etc.)

• Requires good problem solving and conflict resolution skills.

• Requires good presentation skills.

• Requires ability to work with limited daily supervision.

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Salary Range:

$55,400 - $74,130

​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.  This range has been created in good faith based on information known to Horizon at the time of posting.  Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement

Disclaimer:

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an inidual with a disability and any other protected class as required by federal, state or local law.  Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

Title: Director, Customer Service Operations

Location: Remote - Nationwide

time type Full time

Job Description:

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Customer Service Director is responsible for developing and implementing a business strategy for Ensemble's inbound Customer Service unit. Oversight includes performance and effectiveness of the department including technology, telephony, applications, audit processes, and operational workflows. The Director is responsible for implementing short and long-term plans and objectives to improve business operations and reporting standard metrics of outcomes around work processes and productivity. This position is directly responsible for the management of the audit team, operations support analyst team, and the training initiatives for the department.

Essential Job Functions

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Direct the operational and technical activities within Customer Service while achieving department and institution goals. Design and direct procedures for effective call management, auditing, and training. Analyze operational activity and provide statistical data and other KPI reports to demonstrate performance. Direct strategic planning and implementation of new programs, technology and customer service improvement projects.

Work with internal and external customers to make key decisions impacting the department and the organization. Responsible for hiring, training, evaluating, motivating and developing qualified staff to ensure the work processes can be fulfilled. Mentor managers and supervisors. Ensure that job requirements and goals for each position are clear to employees. Determine and document the qualifications and competence of department personnel.

Develops, updates and implements job standards, job duties, departmental policies and performance appraisals for all areas of responsibility. Direct efforts for consistent improvements and efficiencies for customer service programs and processes. Lead strategic planning, development and implementation initiatives. Review, update and implements policies and procedures to support the vision and goals of the department and organization. Establishes departmental goals to optimize performance and meet or exceed budgetary goals.

Job Competencies

• Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.

• Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of inidual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.

• Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.

• Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.

• Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).

• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

This position pays anywhere from $84,000- $126,000 based on years of relevant experience.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture– Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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Title: Customer Quality Leader

Location: Remote

Job Description Summary

The Customer Quality Leader at GE Vernova will play a pivotal role in enhancing customer satisfaction and driving quality improvements across strategic client engagements. This position entails the management and oversight of customer health cards, coordination of strategic discussions, and leadership in quality initiatives. The successful candidate will be responsible for maintaining and governing the COPQ dashboard, facilitating Kaizen events, supporting executive leadership presentations, and integrating quality data across the enterprise.

Job Description

Key Responsibilities:

Quality Data Governance: Lead data governance efforts for the COPQ dashboard, ensuring data integrity and alignment with business objectives. Integrate COPQ and Major Event (ME) data across the enterprise, acting as a custodian and steward to ensure data accuracy and consistency. Maintain COPQ dashboard functionality, ensuring adaptability and responsiveness to business needs as results are presented.

Customer Health Cards Management: Gather information, set up calls, prepare and manage the development of customer health cards for specific customers. Coordinate discussions with the Strategic Account Executives (SAE), Business Quality Leaders, and the Quality council to collect Cost of Poor Quality (COPQ) and Major Event data, ensuring accurate and current status reports. Improve

Customer Quality Experience: Collaborate with internal teams to develop solutions and to accelerate "get well plans" for specific customers, ensuring timely resolution of quality issues. Lead and/or facilitate kaizen events to drive continuous improvement and operational excellence within the organization and aligned to the Hoshin Kanri (Strategy Deployment) action plans.

Qualifications:

• Bachelor's Degree from an accredited college or university.
• Demonstrated ability to implement sustainable changes successfully in transactional environments.
• Impactful communicator with experience problem solving, working, and leading cross-functionally in large, matrixed organizations; understands how to navigate erse cultures and relationships.
• Highly collaborative person, comfortable with conflict and debate normally associated with change.
• Proven mentoring and coaching abilities; demonstrated ability to motivate and inspire others and to lead with humility, transparency, and focus.
• Strong interpersonal, writing, and presentation skills; ability to conceptualize, structure, and present compelling stories to a wide range of audiences.
• The ideal candidate will possess strong analytical acumen and expertise in data governance and visualization, with proficiency in tools and technologies such as MS-Excel, Python, SmartSheet, Power BI, Tableau.
• Strong alignment with GE Vernova Way, including being a strong advocate for creating erse and inclusive environments.

About GE Vernova:

GE Vernova Inc. (NYSE: GEV) is a purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with approximately 75,000 employees across 100+ countries around the world. Supported by the Company’s purpose, The Energy to Change the World, GE Vernova technology helps deliver a more affordable, reliable, sustainable, and secure energy future. Learn more: GE Vernova and LinkedIn.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Operations Manager

On-Site

Locations: NM - Santa Fe

Part time

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours 20

Time Type Part time

Pay Range

The typical pay range for this role is: $17.00 - $29.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Claims Adjuster I | California

Location: United States

Job Description:

Claims Adjuster I (Worker's Compensation) - California | 100% Remote (WFH) Opportunity

General Summary

Under direct supervision our Claims Adjuster I is responsible for timely and accurate management of workers' compensation claims with low to moderate medical and indemnity benefit exposure and minimal litigation.

Must work West coast hours (M-F 8am - 5pm Pacific / M-F 11am - 8pm Eastern)

Essential Duties and Responsibilities

• Receives and reviews new claims involving low to moderate medical, indemnity and occasional legal exposure. Caseload may include complex Medical Only claims.
• Completes initial contacts to obtain necessary information, verify coverage, determine compensability and develop a plan of action. Completes and maintains accurate claim system data.
• Analyzes case facts to establish timely reserves using and building knowledge of medical-related costs and judgment about extent of disability.
• Provides timely and appropriate customer service within established best practices. Maintains ongoing professional communications with all internal and external customers.
• Accurately evaluates and pays benefits in compliance with statutory and company guidelines. Files appropriate state forms, as needed.
• Proactively coordinates or monitors medical treatment to continue to move the claim forward. Uses resources, internal and external, to contain costs and manage exposure.
• Working with supervisor, reviews and analyzes some legal issues. In collaboration with defense attorneys, proactively handles and mitigates exposure to litigation and prices up claims for minor settlements.
• Regularly reviews caseload and proactively takes action to guide claims efficiently and effectively to closure.