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Senior Customer Support Specialist & Engagement Expert

Remote

Full Time

Support

Mid Level

We are searching for a versatile Senior Customer Support Specialist & Engagement Expert to fuel our customer support narrative while turbocharging our communication strategies. This role is not just about creating engaging content, it’s about sparking conversations, fostering relationships, and igniting the passion in our community. You’ll be the voice of our brand, the trainer, and the champion of our users.

Key Responsibilities:

• Create and Ignite: Develop engaging, innovative content that ignites curiosity and establishes a genuine connection with our audience. Distill complex information into clear, concise, and engaging takeaways that enhance learning and retention for AmpiFire users.

• Tune In and Speak Up: Proactively listen to our communities, engaging in conversations, addressing their needs, and amplifying their voices across our social media platforms.

• Train and Inspire: Develop compelling training materials to educate our members and empower them to take full advantage of our content marketing services.

• Optimize and Refine: Regularly review and optimize our members’ area content, ensuring it is fresh, relevant, and of the highest quality.

• Drive Brand Success: Use your flair for written communication and attention to detail to drive our customers’ success

• Be a Brand Champion: Live and breathe our brand values, ensuring every interaction is an authentic representation of our brand, creating excitement, and driving engagement.
• Create Lasting Relationships: Establish and maintain strong relationships with community members to expand our community.

Required Skills And Experience:

• Exceptional Written Communication: Ability to break down complex ideas into clear, relatable language.
• Persuasive Tactics: Knows when to use logic or emotion in supporting our community.
• Open and Engaging: Ready to share and receive ideas in a collaborative setting.
• Proactive Researcher: A go-getter who loves delving into new topics to find solutions.
• Curious by Nature: Always eager to learn more and dig deep in customer’s reported issues to find the underlying cause.
• Tech or Marketing Interest: Has some experience or strong interest in internet marketing or tech.
• Social Media Savvy: Has some experience engaging with online communities on Facebook.

Some Copywriting or Coaching Skills: Mid-level abilities in these fields would be considered a big plus.

By joining us, you’ll immerse yourself in a dynamic, supportive team culture that prizes creativity and innovation. You’ll enjoy the room to grow and learn from a team of A players, all while helping our brand reach new heights.

Plus, you’ll have the unique opportunity to directly impact our active community, as well as enjoy a competitive remuneration package that rewards your valuable contribution.

If this role sounds like the ideal opportunity for you right now – Apply Now!

About us

We’re a rapidly growing tech start-up and every person on Our Team matters.

We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together.

With over 30+ people across 10+ different countries working with us now, you’ll get to interact with a whole host of characters from all walks of life, with many shared values.

AmpiFire grew from a need to Level The Playing Field against bigger businesses that bully smaller competitors, even when the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online allowing them to spread their message in a way that really has an impact and lets them grow.

That is Our Mission and that will be the noble cause you become part of (and get rewarded for) when you join us.

What to expect from the Hiring Process:

• Round 1 – We review your application to see if you meet the initial requirements for this role. Please note that if you do not complete the questions we will be unable to proceed with your application beyond this stage
• Round 2 – You will have to complete a cognitive test to evaluate the match between your profile and the company’s profile
• Round 3 – You will have to do a 3-step assessment
• Round 4 – You will have a video interview with our CSS Manager
• Round 5 – You will have to do a personality test
• Round 6 – You will have a chat with our CEO

IMPORTANT:

Job Types: Full-time, Contract

Salary: $1,500 – $3,000 / month

Title: Sr. Rep, Enteral Biller

Location: USA-

Remote opening 8:30a-5:00 EST (or as business needs occur)

Job Summary

The role will include managing Enteral audits by directing the order to IV, Med Doc, PA, or CSR if/when required, as well as releasing audits; utilizing the hotkey and order process guidelines to determine how order should be processed most effectively; be able to flex and assist within our various Enteral pods as needed. Key objectives/goals may include effective outcomes on audits, being an active and engaged team member, completing 100% of all trainings on time, key priorities such productivity requirements, and operational metrics like maintaining QA scores, cycle times, and denial rates.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or technical certification in related field or equivalent experience preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.

Download speed of 15Mbps (megabyte per second) (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.

Upload speed of 5Mbps (megabyte per second) (10Mbps – Recommended)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

All internal applicants must meet the following criteria:

• Rating of “Meets Expectations” or higher during last performance review
• Have been in their current position for at least a year
• Informed their current supervisor/manager prior to applying
• No written disciplinary action in the last year

Anticipated salary range: $19.25-$25.20/hr.

Bonus eligible: No

Benefits: Ca rdinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Title: German Player Support Advocate

Title: Player Support Advocate

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply!

Overview:

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive “can do” attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What youll be doing:

• Ensuring customers’ queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with inidual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

Requirements

What were looking for:

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
• Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
• All candidates should possess a desire to help, support and provide the best customer experience possible.

PC requirements:

• An internet speed minimum of 10 Mb/s download internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 8 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 4.4 or newer.
• Apple iOS 10.0 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with comfortable table & chair.

Applicants Requirements:

• Candidates living in the UK, Philippines, Poland, Romania, Portugal or Brazil must have the Right To Work in that Country (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
• All other candidates must have an Upwork profile or if successful, create an Upwork account. We will help.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All applications should submit their CV in English.

Training

• All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support. All working hours are UK based.

Benefits

What we offer:

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming – forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Who we are:

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW!

Title: Workers Compensation Customer Service Rep

Location: Remote Remote US

Dane Street is looking for highly motivated candidates to join our National IME (Independent Medical Examination) as a Workers Compensation Customer Service Rep (internally known as a Customer Service Representative). Dane Street is proud to be Great Place to Work-Certified and offers an exciting work environment, competitive compensation and a strong growth potential.

A CSR is in the center of our critical relationships with our clients, our technical team and our operations teams. As a member of our team, you will be responsible for the scheduling and selection of reviewers for referrals received within the Dane Street Network.

Do you thrive in a fast paced environment? You are the right person if you have exceptional communication skills, are extraordinarily client-focused, performance driven and are able to manage time effectively while meeting specific deadlines.

Description of Key Tasks and Responsibilities:

• Schedules IMEs (independent medical examinations) in accordance with Dane Streets regulatory state guide.
• Schedule reviewers of the appropriate specialty and state license match per state regulations and in adherence with all client requests and requirements.
• Review upcoming scheduled IMEs and ensure the physicians have all materials needed for the exam(s).
• Make reminder calls to claimants and provide them with IME details.
• Send reminder e-mails to the Reviewers on their assigned cases and the due dates.
• Promptly communicate any changes, delays or other necessary information to clients.

Requirements

Required Education and Experience:

• An Associates Degree or Bachelors Degree is preferred.
• 1 year of experience in a Customer Service/Administrative role in a business office environment.
• Worker’s Compensation experience is preferred.

Special Skills and Attributes Required:

• Customer service skills and experience.
• Excellent computer skills (Apple Operating System, Google Chrome search engine and Gmail preferred).
• Ability to communicate effectively with remote team members and/or external contacts.
• Excellent negotiation skills.
• Attention to detail.
• Critical thinking.
• The ability to manage time efficiently and to meet specific deadlines.
• Preferred:
  • Experience with physician networks, recruitment, medical specialties and terminology, medical claims, medical office, and/or industry knowledge.
  • Knowledge of relevant state and federal compliance guidelines.

Benefits

We offer generous Paid Time Off, excellent benefits package and a competitive salary. Apple equipment and media stipend is provided for remote work space. Come up to speed quickly with our strong training program! If you want to work in an exciting, fast-paced environment where you can provide meaningful contributions, then we encourage you to apply.

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful, astute forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers Compensation, Disability, Auto and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers and Pharmacy Benefit Managers. We provide customized Independent Medical Exam and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

Customer Service Specialist

locations

Remote – Nationwide

job requisition id

R017862

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.

Essential Job Functions:

The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to:

• Answering patient questions regarding statements
• Posting guarantor payments
• Setting up payment plans within our policies
• Researching and resolving issues with accounts that have been identified by patients
• Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
• Communicating patient balances
• Meeting collection goals as set by department, and providing excellent customer service for all of our patients
• Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
• Performs other duties as assigned

Employment Qualifications:

• 1-2 years experience in healthcare industry.
• Call Center experience preferred
• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 9 months of hire.

Other Knowledge, Skills and Abilities :

• Experience in physician and hospital operations
• Compliance and provider relations
• Customer Service and Call Center experience preferred
• Critical Thinking
• Problem Resolution

#LI-DR2

#LI-REMOTE

Join an award-winning company

Three-time winner of Best in KLAS 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

EEOC Know Your Rights

FMLA Rights – English

La FMLA Espaol

Title: Call Center Assistant

Location: USA

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Education, Skills, and Knowledge:

• High School Diploma or equivalent required
• Must possess excellent customer service skills.
• Call center experience is preferred
• A very friendly and helpful attitude and the ability to manage simultaneous tasks
• Ability to work as a member of a team is required
• Must have excellent oral and written communication skills
• Excellent attendance is required
• Experience working with a PC and a Windows environment is required
• Experience working with a Mac is preferred, but not required

Basic Purpose and Objectives:

Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness, and a focus on resolving issues efficiently on the first contact

Organizational Relationships

Reports to and direction received from:

• Scoring Support Shift Supervisors (Primary)
• Scoring Support Manager (Secondary)

Overall Functions and Responsibilities:

• These positions will include shifts which cover center hours from 7am to 9pm Monday through Friday and 9am and 5pm on Saturday and Sunday
• May be required to work a rotating shift schedule and weekends
• Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email, or chat
• Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions
• Responsible for calling remote employees in an efficient, courteous, and supportive manner
• Serve as an escalation point as needed to the appropriate department for resolution
• Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention
• Provide complete documentation of issues handled
• Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources
• Perform other related duties as assigned

Working Conditions

• Office environment
• Remote work
• Hours may vary or change, depending upon the needs of business

*This will be a remote (work from home) position. Equipment will be provided for this assignment.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL-TIME

Req ID: 13905

#LI-REMOTE

Title: Customer Service Phone Representative – Remote

Location: United States

Full-Time

Job Details

Description

Are you ready for a career you can BELIEVE in?

• Do you have a strong belief in the 2nd Amendment?
• Do you support the natural-born right to armed self-defense?
• Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe.

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

Position Summary:

Customer Service Phone Advisors provide a world-class experience for our members who reach us by phone. Be part of a team primarily responsible for receiving inbound contacts from USCCA members and prospects and for making outbound calls to welcome and serve our members.

What will you do? Connect, inform, and assist our callers with all of their membership needs such as updating account information, product purchases, discussing and executing product and membership purchases, membership retention efforts, and engaging in real conversations that deepen trust between our members and the USCCA brand.

This is your opportunity to perform in a supportive team environment and use your unique talents to do meaningful work. At Delta Defense, this position requires a dynamic approach. Service translates to engagement as we focus on a find-and-fill needs outlook with our members and prospects.

Worried about training? Don’t be! Delta Defense provides comprehensive, 8-week PAID training so you will be knowledgeable and confident when engaging with our members.Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

Build deep connections while helping others be the very best protectors of self and family. If you want a job that can make a true difference in someone’s life, every day, then this role is for you! Join a super fun team that delights in crushing goals and creating raving fans.

** Please watch your email for next steps after submitting your application. You will be asked to take two online assessments in order to complete the application process. We look forward to your application. **

Essential Duties & Responsibilities:

• Field customer calls, troubleshoot and resolve issues, strengthen member relationships.
• Respond to customer inquiries with knowledgeable, well thought out answers.
• Deepen and retain member relationships through engaging conversations.
• Maintain up-to-date knowledge of our products, services, and promotions.
• Operate with a find needs, fill needs mindset. Provide solutions, offers, and information to match customer needs for product and membership needs.
• Handle and resolve customer concerns with empathy and attention to detail.
• Follow up with customers as needed to ensure the best possible service experience.
• Save/retain customers who are contemplating non-renewal of their membership.
• Meet or exceed established targets and key performance indicators.
• Collaborate with your team members and help one another learn and grow.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

• High School diploma or equivalent. Associate’s degree or higher preferred.
• Prior work history in a Customer Service role. Experience in fielding customer concerns by phone is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
• Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Able to work equally as well in a team environment, in-office or remotely.
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
• Demonstrates the Core Values of Delta Defense, LLC.

Worried about training? Don’t be! Delta Defense provides comprehensive, 8-week PAID training for our Customer Service Phone Representatives so you will be knowledgeable and confident when engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire. ** Training is virtual for remote employees.

Hiring for Full Time positions only. Afternoon and evening shifts available.

Starting hourly wage is $18.00 per hour. Up to $3.00/hour in premiums are provided based on days and hours worked. This role is also bonus-eligible for company incentive plan. This position can be performed in our beautiful headquarters in West Bend, WI or remotely.

If you are a Colorado resident, please email us at [email protected] to receive complete benefits and compensation information. Please include the job title in the subject line of the email.

LI#-Remote

Webflow is hiring a remote Senior Community Advocate. This is a full-time position that can be done remotely anywhere in the United States.

Webflow - Responsive web design tool, CMS, and hosting platform.

Cloudflare is hiring a remote Associate Customer Success Manager, LATAM, (Trilingual - Spanish, Portuguese & English). This is a full-time position that can be done remotely anywhere in Mexico.

Cloudflare - The web performance & security company.

Canonical is hiring a remote Customer Success Manager APAC. This is a full-time position that can be done remotely anywhere in APAC.

Canonical - The company behind Ubuntu.

CareMessage is hiring a remote Technical Support Analyst. This is a full-time position that can be done remotely anywhere in the United States.

CareMessage - Mobile technology to make underserved populations healthier.

Apollo is hiring a remote Onboarding Manager. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

Squarespace is hiring a remote Customer Support Associate. This is a part-time position that can be done remotely anywhere in Australia.

Squarespace - The all-in-one solution for anyone looking to create a beautiful website.

Location: South Korea, Brazil, Indonesia, Philippines, APAC, and Argentina; 100% Remote

Do you have a Chat/Messaging – Customer Support background?

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.

As a member of this team, you will respond to customer inquiries via inbound messages in Korean.

Qualified applicants will need to have language assessments in Korean and English, to ensure adequate proficiency.

Commitment:

25 hours per week (8 hours required over Saturday and/or Sunday

Orientation (all times PT):

Begins: 01/15/2024

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation

What We Are Looking For:

• Ability to quickly identify any and all issues the customer may have
• Ability to maintain high engagement with both the project and customers
• Someone who wants to help the customer, not just move to the next one
• People driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
• Customer service experience; familiarity handling chats
• Professional/business level proficiency in Korean and English

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on the phone
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note:  A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Inidual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes iniduals residing in California, Colorado, New York, and Washington at this time.

What We Are Looking For:

• Experience with simultaneously handling 3-5+ incoming messages
• Ability to quickly identify any and all issues the customer may have
• Ability to maintain high engagement with both the project and customers
• Someone who wants to help the customer, not just move to the next one
• People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
• Professional/business level proficiency in Traditional Chinese and English

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on the phone
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

Why Should You Apply?

• You’ll have the potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• You’ll have access to ‘Hot Gigs’ postings exclusive to the Mod Network.
• We offer flexible self-scheduling.
• You’ll work from home.
• We offer a competitive hourly rate and we’ll discuss this more in your first interview.
• You’ll be paid for all orientation.

Who Is ModSquad?

Customer Support Specialist

Remote, US

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

Role

As a Customer Support Representative, you will provide excellent customer service and day-to-day support for Bloomerang customers by answering questions via email, live chat, and phone.

What You Will Do

• Assist our wonderful customers with the Bloomerang software.
• Ensure proper software utilization by each of our customers.
• Conduct new customer implementations and training.
• Develop and deliver training webinars to both our customers and internal employees.
• Write and create help documents and videos. Don’t worry, we’ll show you how.
• Assist with general software quality assurance and testing.
• Provide software design and functionality feedback to our Product Development team.

What You Need to Succeed

• A background in providing top-notch customer service.
• Superb written and verbal communication.
• The ability to solve problems quickly.
• A keen troubleshooting ability, and general comfort with computers and software technology.

Benefits

Health + Wellness

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

You’ll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door.

Compensation

The target salary range for this position is: $36,000 – $48,500. This is a non-exempt hourly role. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Iniduals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Escalations Representative Sr. – PNC Investments

Location: PA-Pittsburgh

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

This role reports into the Internal Services Group (ISG) within the PNC Investment Center. ISG is a multi-functioning support center that is available to PNC Investment’s clients and provides a service experience that builds brand loyalty and enhances the overall client relationship. ISG also supports our advisors in navigating the firm’s various policies and procedures, while acting as a liaison to our back-office departments to process business requests as effectively and efficiently as possible.

REQUIRED: FINRA SIE, series 7 & 63

Job Description

• Resolves complex escalated issues with a high customer and institutional impact that have reached an escalation point within the Retail business segments. Actively coaches and mentors for the escalation team. Delivers CARES model to customers and service partners.
• Researches, analyzes, owns and coordinates the resolution with appropriate business leaders for complex escalated customer complaints, while taking into account regulatory, legal and investor requirements within the Retail business segments’ customer channels.
• Documents the problem resolution process for each investigated complaint assigned to their workflow. Responds to escalated issues via verbal responses and may leverage written responses for more complex issues.
• Acts as a point person/subject matter expert for any escalated issues from the Retail business segments. Facilitates problem resolution with internal and external stakeholders.
• Acts as a customer advocate in accordance with our Customer Advocacy Principles. Demonstrates commitment to quality. Identifies trends negatively impacting customer experience and escalates to the proper channels for root cause analysis.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Competencies

Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Customer Interaction – Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Interpersonal Relationships – Knowledge of the techniques and the ability to work with a variety of iniduals and groups in a constructive and collaborative manner.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to erse situations.

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

• Associates

Additional Job Description

Base Salary: Commensurate with skills and experience.

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified iniduals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Member Support Specialist (Part-time)

Remote

OVERVIEW

Wellth is a fast growing digital health company based in Los Angeles that just raised our Series B from leading investors including SignalFire. We use behavioral economics, habit science, and technology to motivate behavior change in some of the highest need and most underserved populations in the US, drastically changing their health outcomes for the better. We have demonstrated our results with several large health insurers (e.g., cut down hospitalization rates by 44% on behalf of Centene AZ) and now are scaling rapidly (>120% year over year revenue growth). Our goal is not to just be another digital health startup but to be the category leader in improving health outcomes for hard to engage populations.

Most importantly, our work quite literally saves lives every day. We are a mission-driven company where you would have the chance to work with extremely talented people and see tangible differences that directly result from your initiative.

Visit us at www.wellthapp.com for more information.

JOB DESCRIPTION

As a Member Support Specialist, you will be working in a fast-paced, high energy environment working for a healthcare startup with a positive social impact. Our ideal candidate has a passion for healthcare and a desire to grow with the company. A motivated inidual will have the opportunity to gain experience in other capacities in the company including business development, product development, and research if interested.

Our Support Specialists are the front lines of our Member experience. You will support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary. You will take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries. You will also monitor Member adherence and alert the medical care teams if needed. Mission-driven with a heightened degree of empathy and sensitivity, you will make calls to help non-adherent Members get back on track.

This is an opportunity for someone who is self-motivated and goal-oriented with a positive attitude and a high degree of professionalism. You will be the face of our company to these Members, and we want you to represent the company at all times. As a Member Support Specialist, you will be expected to provide a high level of service working with our Members. Iniduals best suited for this role are empathetic and want to make a positive impact in the healthcare field.

JOB LOCATION

Remote (United States)

JOB HOURS and COMPENSATION

• Part-time
• $18.00/hr
• Benefits provided for Part-time employees
• Weekday and weekend availability required: 9:00 am – 8:00 pm ET
• Flexibility is encouraged, and we try to be flexible with scheduling in return.

REQUIRED SKILLS

• Excellent customer service skills
• Ability to simplify information and communicate effectively, verbal + written
• Strong time management skills
• Positive attitude and sensitive to member needs, extremely empathetic and patient
• Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
• Self-motivated and goal oriented
• High degree of professionalism and collaborative attitude
• Ability to problem solve effectively
• High degree of attention to detail
• Bilingual, English and Spanish is a plus

BENEFITS

Benefits for Part-Time employees include 401(k) and PTO.

Wellth is an equal opportunity employer and we value ersity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Title: Customer Service Representative (Dental)

Location: Remote Remote PH

We are seeking a dedicated and customer-focused inidual in a dental field to join our team as a Customer Service Representative. The successful candidate will play a crucial role in providing exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.

Responsibilities

Customer Interaction:

• Respond to customer inquiries and provide information about dental services, appointments, and general inquiries.
• Handle incoming calls, emails, and messages professionally and efficiently.

Appointment Scheduling:

• Coordinate and schedule dental appointments based on customer preferences and clinic availability.
• Remind customers of upcoming appointments and provide necessary information.

Insurance Coordination:

• Assist customers in understanding their dental insurance coverage.
• Verify insurance information, process claims, and address billing inquiries.

Problem Resolution:

• Address and resolve customer concerns, complaints, or issues promptly and effectively.
• Collaborate with relevant departments to ensure customer satisfaction.

Product Knowledge:

• Stay informed about dental procedures, services, and products to effectively communicate with customers.
• Provide information on preventive care and dental hygiene practices.

Documentation:

• Maintain accurate and up-to-date customer records in the database.
• Document customer interactions, issues, and resolutions for future reference.

Team Collaboration:

• • Work closely with dental professionals and administrative staff to ensure seamless customer service.
  • Participate in team meetings and training sessions as required.

Requirements

• Previous experience in customer service, preferably in a dental setting
• Knowledge of dental procedures, terminology, and insurance processes.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Proficiency in using customer service software and office applications.

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Title: Customer Care Team Lead

Location: Auckland Auckland NZ

About us

Employment Hero is an Australian tech unicorn – valued at over $2 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. Weve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If youve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates erse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

As a Customer Care Team Lead, you will work in the business driving and managing performance to the expectations of the Support Squad across the scope of BAU delivery. You will be supporting the Head of Customer Care and Customer Support Managers in executing and embedding initiatives.

Responsibilities

• Recruit, onboard, coach and develop a team of customer support agents by nurturing an environment where they can excel through encouragement, empowerment and meet clear expectations.
• Manage team roster, queue workflow, backlog, escalating priorities, SLA adherence and fifo workflow.
• Weekly and monthly agent and team metric reporting, surfacing insights and solutions needed to resolve.
• Responding to and resolving inbound support tickets, customer & agent escalations, and phone call questions related to the Employment Hero Platform as needed based on volume.
• Triage customer support issues and liaise with the appropriate team (e.g. Product & Engineering) to resolve as needed.
• Champion ongoing process improvement and best practice suggestions to implement amongst the Support team, and providing internal support for the wider business.
• Conduct testing across the platforms to identify user error/system logic and investigate root causes in order to maintain platform knowledge and Support Consultants.
• Driving the responses and resolutions to negative CSAT and NPS feedback to determine root causes of issues, and further recommendations for customer account improvement through Support Consultants.
• Ensure Support Consultants are adhering to ticketing best practices and expectations as set by Support Managers and Head of Customer Care.
• Execute the roll out of initiatives and projects cascaded from Support Managers.

Requirements

• SaaS leadership experience.
• Experience and SME knowledge in HR and/or Payroll is a plus!
• Exposure to varied industries and business models e.g. owner operated, mid-large, flat structure and complex.
• Proven ability to handle escalations of customers and internal stakeholders relating to SaaS platforms; including technical and service.
• Proven ability to lead, manage, grow and coach teams.
• Previous exposure to roles requiring ongoing internal and external stakeholder management.
• Previous experience in managing workplace disputes, performance management discussions, coaching and delivering constructive feedback.
• Ability to proactively identify inidual, team and group areas of improvement for coaching and process areas.
• Exposure and comfortability to work in fluid, high change environments with disruption.
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities by working autonomously, but requesting assistance where needed.
• Strong, polished verbal and written communication skills with the ability to translate between business and technical knowledge/terminology.
• High level of emotional intelligence and maturity.

Benefits

• Self, health, wealth and happiness programs.
• Remote first and flexible working arrangements.
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? Weve got you covered!).
• We set you up for success with the latest and greatest hardware, tools and tech.
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!).
• Social events to get to know your new colleagues.
• Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

• Raised $181M achieving unicorn status February 2022
• LinkedIn Top 25 Startups 2021, ranked #2 in Australia
• The Australian Top 100 Innovators List 2021
• Raised $140M Series E round led by Insight Partners July 2021
• Raised $45M Series D round led by Seek 2021
• Deloitte Technology Fast 50 2020, ranked #42 in Australia
• LinkedIn Top 10 Startups 2020
• Raised $22M Series C Round led by Seek July 2019
• Raised $8 mill series B round led by Seek and OneVentures
• Deloitte Technology Fast 50 2019, ranked #20 in Australia
• GetApp Category Leader Q1 2019
• Deloitte Technology Fast 50 2018, ranked #12 in Australia
• HRD Gold Medalist – Human Capital Management Systems 2018
• HRD Gold Medalist – Rewards and Recognition Service Provider 2018
• HRD Rewards and Recognition Employer of Choice 2018
• LinkedIn Top 25 Startups 2018
• EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you*

Title: Licensed Customer Service Representative

Location: Austin TX US

The Role:

As a licensed Customer Care Specialist on LOOP s Support team you’ll be joining a group of mission-driven, service and insurance professionals. You ll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You ll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists as well assisting with ad-hoc projects & duties.

Training is provided along with ongoing collaborative support. Weekend and evening availability required.

Responsibilities:

• Handle calls and chats
• Process policy endorsements, billing requests, track and follow-up on outstanding items.
• Communicate with team members, and escalate items and issues when appropriate.

Qualifications

• Active Property & Casualty license
• 3 or more years of Property & Casualty insurance experience
• Strong verbal and written communication skills and ability to provide and accept constructive feedback
• Insurance policy support, rating or policy lifecycle experience
• Knowledge of underwriting guidelines is helpful
• Attention to detail and strong personal time management skills
• Ability to work independently and remotely
• Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)

Hourly Rate: $24.04 – $25.00

Details:

• This position is for full time, remote work, with the option to work out of our HQ in Austin, TX
• Employee Stock Options
• Health, dental and several ancillary benefits to choose from
• Matching 401K
• Flexible PTO
• Fourteen Weeks Paid Family Leave

Customer Support Specialist- Contractor

Remote

Affiliates & Ops

Contract

Remote

CrossFit is looking to hire a Customer Support Specialist Contractor for six (6) months.

The Customer Support Specialist will work directly with our external stakeholders, including affiliate owners, trainers, athletes, members and prospective members and customers via email. You will play an imperative role in supporting and advocating for our passionate and growing community.

RESPONSIBILITIES:

Respond to a wide variety of inbound support requests via email and chat

Partner with cross-functional and field teams to ensure seamless handoff and resolution of support requests

Ensure that news and updates are broadly communicated

Produce process and instructional documentation

Categorize inbound requests for reporting accuracy

KNOWLEDGE AND SKILL:

Proficiency in navigating company communications and programs

Excellent written and verbal communication skills

A problem-solver by nature – you identify and present solutions

Ability to work flexible hours and on-call rotation

Thrive in a fast-paced, dynamic environment

Experience working with technical teams to troubleshoot issues a plus

Competency with Google Suite and Confluence, a plus

EXPERIENCE:

Bachelor’s degree in a related field

CF-L1 preferred

2+ years of experience in Customer Support/Success, Account Management, Professional Services, or related disciplines.

2+ years of experience working with customers on Salesforce or other support software platform

3+ years as a member of the CrossFit Community

Proven ability to succeed on a remote team

CrossFit is a proud equal employment opportunity employer. We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.

Customer Support Specialist – Remote #2730

San Antonio, TX

Area of Interest

Call Center

Position Type

Full-time

Alternate Posting Locations

Georgia – Atlanta

Position Description

**This is a permanently remote position which can be home-based anywhere in the U.S**

Start Date: February 26th, 2024.

JOB SUMMARY

The Customer Support Specialist provides enterprise customer service and technical support for donors, fundraisers, event participants, staff and volunteers of the American Cancer Society through various channels, including phone, chat, email, and/or social media. The delivery of customer service and support to include customers’ fundraising/donation activities, ACS’ software and website interactions, events and volunteer related needs. The Specialist supports customers with specialized inquiries using various resources and technical applications. The Specialist demonstrates the highest level of customer service and promotes resolution of issues through positive and deeper customer engagement. The Specialist utilizes Salesforce for tracking, information gathering and/or trouble shooting issues or concerns.

MAJOR RESPONSIBILITIES

• Handles a high volume of inbound contacts regarding ACS income generation programs, events, volunteer interests and related websites and software.
• Assesses constituent requests and implied needs, using appropriate probing and clarifying questions.
• Attempts first contact resolution by leveraging technology and analytical skills to provide support and accurate information delivery. Takes complete ownership of requests, utilizing resource navigation and analysis skills to resolve constituent’s needs.
• Exercises independent judgment and discretion to appropriately triage urgent and/or complex technical issues to the appropriate level of support staff.
• Provides a high level of professionalism, customer service and cultivation with all customer interactions. Neutralizes escalated customers through excellent rapport and customer engagement.
• Resolves issues in multiple systems and ensures contacts and issues are correctly documented in all appropriate enterprise CRM systems.
• Utilizes administrative rights to troubleshoot and resolve web application, revenue generating and volunteer program issues.
• Employs extensive knowledge of ACS’ events, volunteer activities and programs to educate customers on how to navigate and use websites and tools’ features. Uses all available educational resources and trainings to keep abreast of new developments in relevant software, ACS policies and customer satisfaction techniques.
• Follows appropriate processes and procedures through use of Outlook, SharePoint and other tools.
• Promotes relationship development for continual constituent engagement and revenue growth. Identifies tailored opportunities to further engage customers to foster a mutually beneficial relationship.
• Assesses and reports opportunities for process improvements and report any website, related program outage or technical issue and customer feedback to appropriate resource.

OTHER RESPONSIBILITIES

• Abides by ACS policies and security requirements.
• Educates customers on additional engagement opportunities with the organization, as appropriate.
• Takes ownership of personal performance and development by engaging in coaching discussions with Manager.
• Additional duties as assigned, including projects and testing of new and enhanced process, procedures, programs and software.

Position Requirements

FORMAL KNOWLEDGE

• Some college and/or combination of two years business experience, preferably in a customer service-related position or tech support environment.
• Work from home experience desirable.

OTHER SKILLS

• Communicates effectively, with excellent written and verbal communication abilities required.
• Interpersonal savvy, with strong interpersonal skills required.
• Experience with managing ambiguity and complex situations.
• Demonstrated prioritization of customer focus by exhibiting strong ownership of customer concerns and thoroughly attempts resolution.
• Ability to read, comprehend and deliver information quickly to erse constituencies. Ability to multi-task within simultaneous oral and written activities.
• Skill in organizing resources and establishing priorities using analytical and problem-solving skills.
• Highly motivated self-starter who can also work as a member of a virtual team, leveraging a variety of channels to communicate with teammates and leadership.
• Strong computer skills required, including demonstrated experience with computer applications using Windows and related software applications.
• Typing proficiency of 50 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Demonstrated experience working with Salesforce, online fundraising applications, mobile apps, social media, etc. preferred.
• Keen attention to detail & effective time management skills required.
• Comfortable working in a constantly changing environment, adapting quickly to new techniques and process changes, and can act as a change agent.
• Proven ability to multi-task, including the ability to read, comprehend and deliver information quickly to erse audiences.
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain professional demeanor.
• Demonstrates excellent judgment and decision-making skills.
• Spanish language fluency desirable but not mandatory.

SPECIAL MENTAL OR PHYSICAL DEMANDS

• Work is conducted within a virtual contact center environment. Home office must meet privacy and internet requirements.
• Available to consistently participate in approximately 9 weeks of required virtual training on a fixed schedule.
• Ability to adhere to a rigid schedule and work in a sedentary and somewhat repetitious environment. Flexible to work between the hours of 7:00 a.m. CST and 7:00 p.m. CST including weekends and holidays.

The starting rate is $20.25ph. The final candidate’s relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Title: Customer Support Advocate

Location: Remote, United States

Hi! Before ing into the job details, let’s give you some context on who we are and what to expect when joining the team.

Typeform, launched in 2012 in Barcelona, drives more than 500 million digital interactions per year and integrates with hundreds of other business-critical tools. We’re expanding from a small Barcelona-based business to a truly international and remote company. We’re hiring talent across Spain, the United States, the United Kingdom, Germany, Colombia, France, Ireland, the Netherlands and Portugal. Be aware, the location is to be subjected to change, depending on the role.

Our vision is a world of more personal business relationships. Through our no-code Saas platform, we believe we can create that world by living our mission: To bring people closer with better conversations. We turn digital interactions into human connections, by offering people-friendly forms, quizzes, surveys, and asynchronous video solutions.

To do so, we look for people who are curious, ready to own their objectives, and passionate about taking organisations to their next chapter. But we are aware it’s not for everyone, our environment is perfect for those willing to become a change agent and roll up their sleeves to build our rocket ship.

About the Team

Our team embodies three core values that drive our mission: taking ownership, acting quickly, and expressing empathy. We believe in proactively tackling challenges, delivering results, and continually improving processes. Our team prioritizes swift decision-making and embraces experimentation. Above all, empathy guides our interactions, fostering a culture of customer-centricity and transparent communication. If you’re passionate about these values and ready to transform the way businesses connect and build relationships, join us in shaping the future of communication.

About the Role

We are currently on the lookout for an enthusiastic and technically skilled Customer Support Advocate’ to become a valuable member of our team. In this essential position, you’ll be a friendly face guiding our customers to success with VideoAsk using your technical expertise through video support. Additionally, you’ll help with general inquiries and support your fellow team members as needed. This position will also require flexibility in providing assistance to different products within our brand portfolio.

Things you will do:

As a Customer Support advocate, you will be responsible for:

• Engaging with Users: Responding to user inquiries primarily via asynchronous video and potentially other platforms as we grow.
• User Engagement: Proactively engaging with VideoAsk customers to gain insights and assist them in their early days of using the platform.
• Product Expertise: Becoming a guru on our entire product portfolio and providing training, guidance, and inspiration to users to help them maximize the value of our products.
• Issue Resolution: Troubleshooting and reporting issues in the platform to our engineering team, helping prioritize them, and crafting alternative solutions or workarounds for users.
• Data Management: Following best practices in data collection, tagging, and tracking to ensure efficient customer support operations.
• Customer Satisfaction: Delighting our customers by delivering high-quality answers and aiming to exceed their expectations for satisfaction.
• Collaboration: Being a team player and constantly providing feedback about new feature requests, pain points, and opportunities for innovation.
• Cross-functional Collaboration: Working closely with the rest of the VideoAsk team as an embedded resource to help close the loop with learnings and identify opportunities for improvement.
• Cross-product Collaboration: Provide assistance to our partner products when needed, supporting their customers, and playing an active role in driving the overall success of the organization.

What you already bring to the table:

• Technical Support Proficiency: Proficient in technical work and coding within the SaaS industry with a background in providing support for SaaS products.
• Product Passion: A strong passion for our product and a commitment to helping users achieve value.
• Technical Aptitude: Ability to handle technical questions, including API-related inquiries, directly with customers, and assisting less technically-inclined team members when needed.
• Problem Solving: Capability to understand people’s questions in a technical context and provide appropriate technical solutions.
• Confident & Outgoing: Confident and outgoing communication style with a humble approach.
• Adaptability: Ability to think on your feet, adapt, and improvise when required.

Extra awesome:

• Video Experience: Experience with recording yourself in video (e.g., vlogging).
• Technical Equipment Knowledge: You know how to setup AV equipment effectively
• Content Creation: You bring experience creating video tutorials for users.
• Startup Experience: You have prior experience working on early-stage products.

No one likes a guessing game that’s why we listed the salary range for this role. Does the range seem too high? Pro-tip: Never say that to a recruiter. Does it feel too low? Don’t worry! We’ll use the interview process to determine the ideal level and salary range for you based on your location, education, experience, knowledge, and skills. We also want to make sure pay is equitable across your team and that it aligns with market data, but let us worry about those details. $45,000 to $67,500

No one likes a guessing game that’s why we listed the salary range for this role. Does the range seem too high? Pro-tip: Never say that to a recruiter. Does it feel too low? Don’t worry! We’ll use the interview process to determine the ideal level and salary range for you based on your location, education, experience, knowledge, and skills. We also want to make sure pay is equitable across your team and that it aligns with market data, but let us worry about those details.

Pay range

$45,000$67,500 USD

*Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal-opportunity employer. We celebrate ersity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.

Support Specialist 1

Job Category: Support

Requisition Number: SUPPO004697

Posting Details

Full-Time

Locations: United States

Job Details

Description

As a Support Specialist 1, you’ll be on the question-and-answer front lines, using your expert knowledge of our software to ensure our customers use WebPT’s product offerings to their full potential. That means learning WebPT products inside and outand communicating your expertise in ways that cater to a variety of different learning styles. This role requires creativity and flexibility. At WebPT, we like to hire the most talented team members, then give them the tools to do their jobs.

What You’ll Be Doing As A Part of Our Team

• Serve as the primary point of contact for all Members
• Answer inbound phone calls as primary responsibility, return calls, and follow up on emails
• Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible
• Stay in communication with each Member until you’ve resolved their issue while documenting the progress of the issue throughout
• Escalate issues to the next level of Support when appropriate
• Monitor and track support cases within Salesforce, WebPT’s help desk and customer relationship management (CRM) system
• Provide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolution
• Organize and prioritize caseload to meet SLAs and identify tickets in need of escalation
• Adhere to all confidentiality and compliance regulations, including HIPAA
• Reliable and punctual in reporting for work and taking designated breaks

What You Should Have to Qualify

• Communicate effectively over the phone and via email
• Be passionate about quality customer service
• Exude confidence
• Ability to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing tools
• Be able to juggle many technical and administrative tasks, all with a sense of urgency, simultaneously and accurately
• Be organized, ahead of schedule, communicative, and accountable
• Be solution driven for positive outcomes

Education and Experience

Required:

• Two years of experience in a fast-paced call center or customer service environment or combination of degree and experience
• Technical aptitude and proven ability to use web browser, web applications, and other forms of technology

Ideally, You Would Also Have These

• Experience working is a SaaS environment or with a similar EMR platform
• Five years Customer Service experience
• Medical admin or billing experience
• Help desk, troubleshooting, or call center experience

Culture is at our Core

• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Ms With Menos

About Us

Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Company Perks

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance

#LI-BL1

#LI-Remote

Qualifications

Skills

Required

Customer Service

Intermediate

Call Center

Intermediate

Experience

Required

2 years: Experience in a fast-paced call center or customer service environment or combination of degree and experience

Call Center Representative

locations

Work From Home, USA

time type

Full time

job requisition id

R20053248

Job Family

Sales Support / Operations

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a erse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, ersified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com.

Who We Are

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality inidual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, inidual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

Job Description Summary

Serve as a main point of contact for the field force to provide information and guidance on licensing and appointments, commissions, coding, errors and omissions, mywfg.com website, systems, and other operational functions related World Financial Group (WFG), World Financial Group Independent Agents (WFGIA), and Transamerica Financial Advisors (TFA).

Job Description

Responsibilities

• Answer inbound calls and emails from the field force regarding licensing and appointments, commissions, coding, points, marketing promotions, and other operational functions. Obtain information from a variety of sources/systems and analyze account activity, products, and programs as needed.
• Monitor process queues to ensure service level agreements are met.
• Assist field force with navigation of various tools offered on the WFG website, WFG mail, Salesforce, etc.
• Develop and maintain relationships with the field force; help set expectations on processing times, peak times, etc.
• Participate in conference calls to stay up-to-date on available marketing programs.

Qualifications

• Bachelor’s degree in a business field or equivalent education/experience
• Two years of call center, customer service, or related work experience
• Excellent written and oral communication skills
• Strong customer service skills
• Strong problem-solving and decision-making skills
• Ability to prioritize multiple responsibilities, including high-volumes calls and processing
• Attention to detail
• Technical aptitude to assist field force with system navigation
• Proficiency using MS Office

Preferred Qualifications

• Experience in the financial services industry, including products, services, and general operational procedures
• Knowledge of WFG

Working Conditions

• Office environment

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The hourly rate for this position generally ranges between $17.00 – $19.00 hourly. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at the Company’s discretion.

#LI-Remote

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

* As of December 31, 2022

Inclusion & Diversity

We believe our commitment to ersity and inclusion creates a work environment filled with exceptional iniduals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of ersity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of ersity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and ersity.

Customer Support Specialist

JOB DESCRIPTION

In short: Full-time, remote position in the US. Please only apply if you are currently residing in the US.

We are Gigs

• Gigs is for telecommunications what Stripe is for payments. We empower brands to offer their own mobile service for smartphones and wearables:
  • Businesses can brand and launch their own phone plans. This allows companies to create smooth customer experiences, attract and monetize new users and unlock new revenue streams.
  • Consumers can sign up and activate their SIM card or eSIM in less than 5 minutes, and easily manage their plan online.
• We are backed by Google Gradient Ventures and Y Combinator, as well as the investors behind Facebook, Dropbox, and Airbnb. As part of Gigs, you will have access to the teams, resources, and support from any company we work with. We count on a team of world-class advisors and angel investors that can help us navigate our rapid growth*.*
• Gigs was part of the YC W21 and YC Growth W23 batches and has recently raised a $20MM Series A.

The position

At Gigs, we’re looking for a dedicated and empathetic Customer Support Specialist to join our team. The ideal candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels.

If you’re passionate about technology and enjoy helping people, we’d love to hear from you! You will be one of the first hires at Gigs to focus exclusively on customer support and will play a fundamental role in the development of the function. You will work closely with Jonathan, our Customer Support Lead.

First-line customer support

• You will be the first line for Gigs Customer Support, offering a warm and understanding ear as the point of contact for our customers, helping with basic and advanced troubleshooting, serving customers via multiple channels.
• You will work in our support system, as well as other related internal systems, and ensure that all support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer contracts.
• You’ll provide exceptional support to resolve customer issues and requests swiftly.
• You will collaborate quickly and effectively with product, engineering and customer success to escalate problems and ensure relevant information is being passed on effectively and promptly.
• You will track and develop frequently asked questions with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries.
• You will think in terms of scale, understanding and anticipating where documentation, automation and process can be used to help our partners at volume. You may update training and support materials to include video and other media in order to deliver the maximum value to our customers.
• You will take a proactive approach in analyzing our processes, suggesting and implementing improvements to help our operations grow efficiently and effectively to provide world-class support (bonus points if you’ve launched or worked in a function such as Product Operations, Customer Operations or Programme Management).
• Join us in the exciting journey of building a brand-new team where your ideas and contributions make a difference!

About you

We know that perfect candidates don’t exist. Even if not all of this applies to you, we’d love to learn more about you.

• You have 3+ years of experience in Customer Support at a B2B or SaaS tech company. Extra brownie points if you have experience in the telecom industry!
• You’re great with people. Dealing with customer issues can be stressful, especially when things are not working as expected. You should be able to de-escalate a situation and not take an inidual’s opinion or mood personally. You genuinely care about putting customers first and love tackling complex problems, are extremely patient with a variety of customer issues and different audiences.
• You’re a problem solver. You love solving customers’ problems and can show initiative and lateral thinking to find solutions to unusual issues. You have a process-oriented mindset and are able to get things done in a fast-moving environment.
• You have excellent communication skills, both written and verbal.
• You have excellent analytical and problem-solving skills.
• You care about the customer experience. You are invested in ensuring our customers’ success. Your focus is on delivering value and ensuring Gigs has a business impact.
• You enjoy engaging the team. This means high involvement of all team members across all functions within Gigs and our partners.
• You love learning technologies as you go. You always want to find the right tool for the job, and don’t only follow what you already know.
• You think at scale. You look at systems in terms of how they can be scaled and have experience of improving processes to allow for greater volume (without significant drops in quality).
• You excel at prioritization and time management in a self-driven, collaborative environment.
• You’re a pro at navigating hybrid office environments and have prior experience working on a fast-pased, distributed team

Our offer

• Competitive salary based on experience.
• 21 paid vacation days per year (PTO).
• Generous stock options: We want everybody to be a true owner in Gigs (tax-free until exercised).
• Free phone and data plan
• Flexible working hours: We use meetings when needed and not per default.
• Get your perfect setup: Mac, Mechanical Keyboard, Plugins, IDE. We are flexible and cover whatever you need to do the best work of your life.
• A workplace built for remote-first work: We are building Gigs as a remote-friendly company, but we also believe in the magic of face-to-face interaction. That means we’re building ways to get you out of your home office from time to time:
  • Gigs Pads: Our collection of beautiful homes around the world, for when you need a work-cation getaway.
  • Gigs Republic: Our semi-annual sunny offsite, a time for us to all come together. Meet fellow Gigsters from around the world to spend quality in-person time with your team. Cook a delicious meal at our cooking competition, Gigs Table. Have fun playing games, going on a hike or get creative at a hackathon.
• If you’re passionate about being part of a dynamic team shaping the world of connectivity, we’d be delighted to receive your application today!

Customer Care Team Lead

Remote

Auckland, New Zealand

Customer Support

Full time

Forecast-Support

About us

Employment Hero is an Australian tech unicorn – valued at over $2 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates erse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

As a Customer Care Team Lead, you will work in the business driving and managing performance to the expectations of the Support Squad across the scope of BAU delivery. You will be supporting the Head of Customer Care and Customer Support Managers in executing and embedding initiatives.

Responsibilities

• Recruit, onboard, coach and develop a team of customer support agents by nurturing an environment where they can excel through encouragement, empowerment and meet clear expectations.
• Manage team roster, queue workflow, backlog, escalating priorities, SLA adherence and fifo workflow.
• Weekly and monthly agent and team metric reporting, surfacing insights and solutions needed to resolve.
• Responding to and resolving inbound support tickets, customer & agent escalations, and phone call questions related to the Employment Hero Platform as needed based on volume.
• Triage customer support issues and liaise with the appropriate team (e.g. Product & Engineering) to resolve as needed.
• Champion ongoing process improvement and best practice suggestions to implement amongst the Support team, and providing internal support for the wider business.
• Conduct testing across the platforms to identify user error/system logic and investigate root causes in order to maintain platform knowledge and Support Consultants.
• Driving the responses and resolutions to negative CSAT and NPS feedback to determine root causes of issues, and further recommendations for customer account improvement through Support Consultants.
• Ensure Support Consultants are adhering to ticketing best practices and expectations as set by Support Managers and Head of Customer Care.
• Execute the roll out of initiatives and projects cascaded from Support Managers.

Requirements

• SaaS leadership experience.
• Experience and SME knowledge in HR and/or Payroll is a plus!
• Exposure to varied industries and business models e.g. owner operated, mid-large, flat structure and complex.
• Proven ability to handle escalations of customers and internal stakeholders relating to SaaS platforms; including technical and service.
• Proven ability to lead, manage, grow and coach teams.
• Previous exposure to roles requiring ongoing internal and external stakeholder management.
• Previous experience in managing workplace disputes, performance management discussions, coaching and delivering constructive feedback.
• Ability to proactively identify inidual, team and group areas of improvement for coaching and process areas.
• Exposure and comfortability to work in fluid, high change environments with disruption.
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities by working autonomously, but requesting assistance where needed.
• Strong, polished verbal and written communication skills with the ability to translate between business and technical knowledge/terminology.
• High level of emotional intelligence and maturity.

Benefits

• Self, health, wealth and happiness programs.
• Remote first and flexible working arrangements.
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!).
• We set you up for success with the latest and greatest hardware, tools and tech.
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!).
• Social events to get to know your new colleagues.
• Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

• Raised $181M achieving unicorn status February 2022
• LinkedIn Top 25 Startups 2021, ranked #2 in Australia
• The Australian Top 100 Innovators List 2021
• Raised $140M Series E round led by Insight Partners July 2021
• Raised $45M Series D round led by Seek 2021
• Deloitte Technology Fast 50 2020, ranked #42 in Australia
• LinkedIn Top 10 Startups 2020
• Raised $22M Series C Round led by Seek July 2019
• Raised $8 mill series B round led by Seek and OneVentures
• Deloitte Technology Fast 50 2019, ranked #20 in Australia
• GetApp Category Leader Q1 2019
• Deloitte Technology Fast 50 2018, ranked #12 in Australia
• HRD Gold Medalist – Human Capital Management Systems 2018
• HRD Gold Medalist – Rewards and Recognition Service Provider 2018
• HRD Rewards and Recognition Employer of Choice 2018
• LinkedIn Top 25 Startups 2018
• EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you*

Title: Customer Operations Specialist

Location: Remote (US)

Remote (US) | $50,000 – $60,000 + Benefits | Hear from the team

Monzo is one of the top fintechs in Europe. In the last few years, we’ve built a banking app that our customers love with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others – most recently at a $4.5bn valuation.

We’re just getting started in the US: We’re a small team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on launching an amazing US product, shipping and iterating quickly, and finding product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.

You’ll be a problem solver and a strong advocate for customer experience

Customers are the heart of Monzo

Our mission is to make money work for everyone, and while having a great app is part of that, having access to world class customer service is another. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better. This is a unique opportunity to help us shape what customer service will look like as we expand into the US.

• You know what great customer support looks like and you’re passionate about delivering it at scale
• Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums, focusing on calls and in-app chat, but can include social media platforms and email when needed
• Developing a deep understanding of what our community really wants from a digital banking product and helping us prioritize what we build accordingly
• Proactively spotting patterns in customer feedback to see where we can make positive changes to our processes, tools, or product
• Working closely with our financial crime team to act as the first line of defense to help spot and investigate trends
• Dealing with tricky payments-related queries; investigating when things go wrong and making sure we set it right
• Supporting other members in the customer support team by being a point of escalation and mentoring new joiners. Making sure the rest of the company stays customer-focused and fixated on building the best banking product in the world

You should apply if:

• You know what great customer support looks like and you’re passionate about delivering it at scale
• You’re great at explaining things to people, and have flawless written English
• You are proficient in Spanish and comfortable speaking with and writing to customers in Spanish
• You delight in investigating complex problems, getting to the root cause, and fixing them
• You’re friendly, focused, and super organized
• You’re comfortable working in a fast-paced environment and adaptable to constant change
• You’re comfortable with ambiguity and able to work independently
• You’re excited for a challenge and want to be part of the team that makes Monzo!

In addition to the above, we’d also love to hear from anyone with:

• experience in a support/service role for a financial services company or technical support organization
• interest in financial technology
• previous experience in a training or coaching role or experience managing cross-functional projects

The interview process:

Our interview process involves 3 main stages:

• initial phone call
• a practical written exercise, and
• 2 or 3 video interviews

Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process where you can ask any specific questions you might have.

$50,000 – $60,000 + plus stock options & benefits

This role has the option of being fully remote within the US. We have small offices in San Francisco and New York where team members regularly work together. A few times a year, the whole team meets up in a different location in the US for teamwork and socializing

Learning budget of $1,500 a year for books, training courses and conferences

And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing ersity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neuroersity or disability status.

#LI-SC1 #LI-REMOTE

Title: Customer Service Representative – Core Channel

Location: United States

Remote

Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.

The Role

You will be responsible for ensuring that all of our customers have a best-in-class quality customer experience across multiple channels. You will act as a subject matter expert who can both problem-solve and connect with customers on a human level. You will be part of an empathetic, erse, and supportive team, where your front-line work is directly connected to the growth and success of Lume.

This role requires the ability to work both independently and within a team. You need to remain focused in a distraction-free, quiet environment while working. Due to the remote environment we work in, we expect team members to be available to check in periodically with teammates, team leads & managers (via Slack huddle, chat & video conferencing). You’ll attend training/skill workshops as needed or required. In some cases, CSRs may be asked to work different hours based on the needs of the company/volume (weekends, evenings, and overtime).

Because this role communicates directly and publicly with customers on behalf of Lume, this role (All CS roles) will periodically receive constructive feedback around messaging & processes, since they are always changing and improving to support the needs of the business. The goal is to give you the confidence, tools, and support you need to succeed in this role!

The Team

The Customer Service Team serves as a direct bridge between the Lume brand and our customers. We strive to create an effortless experience for everyone who reaches out to our team, and we serve as an advocate for our customers in an effort to listen to their input and drive changes to the overall Lume experience. We bring the voice of Lume to our customers and the voice of our customers to the broader Lume team.

Required Qualifications

• 1+ year e-commerce customer service experience

• Advanced experience with our tools: Gorgias, Shopify, & ReCharge (Experience on tools that are similar such as Zendesk, Gladly, or Kustomer may be considered)

• Advanced computer skills (Google Docs, Excel, PowerPoint)

• Outstanding written communication

• Ability to prioritize workload and meet deadlines in a fast-paced environment
• Ability to establish and maintain effective working relationships with team members from multiple teams/departments

• Ability to work a flexible schedule to include days,*nights & weekends + able to attend some video meetings that generally take place M-F within the company hours between 8am – 5pm.
  *Weekend & evening shift availability is required

This Should Describe You

• Superior communicator through all customer service channels
• Highly responsive, engaged, and supportive of the team through email & slack
• Eager to learn, grow, and develop your professional skills
• You thrive on direct, honest, and supportive feedback
• Self Starter, proactive, ability to create or help write macros / recognize needs & share ideas if you notice a need, brainstorming with your manager on developing messaging & processes

Primary Responsibilities

• Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals
• Thrive in a dynamic and flexible environment environment tackling a large array of issues while creating instant rapport with our customers
• Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty
• Deliver above-and-beyond customer service by assisting customers in navigating our website, subscriptions, placing orders, finding the right product/scent etc
• Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible
• Coordinate with Customer Service Team to channel customer feedback to all areas of the business such as web development, marketing, design, and product teams
• Contribute to a dynamic and positive team culture

This role can be done remotely, however there may be location constraints based on where Harry’s is registered and able to employ iniduals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ iniduals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ iniduals, you will not be eligible for employment. Please speak with your recruiter to learn more.

#LI-Remote

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $17/hour.

Title: Customer Care Specialist – Remote

Location: San Diego, CA; United States

Customer Care Specialist

Myriad Genetics Inc. is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Gateway Genomics, a wholly owned subsidiary of Myriad Genetics, is best known for the early gender DNA test SneakPeek, is a personal genomics company dedicated to unlocking prenatal genetic information that gives families insight into their future children. Since inception, more than 1 million SneakPeek tests have been provided to help new parents bond with their babies, make plans, and connect with friends and family around them.

Customer Care Specialist Role: We are seeking an experienced customer service professional to join SneakPeek’s Customer Care team. SneakPeek’s Customer Care Specialists are an integral part of the SneakPeek customer journey. By providing the top-of-the-line service, it is the Customer Care team’s responsibility to ensure that every SneakPeek customer has the best possible experience, from beginning to end.

This role is full-time (40 hours/week), remote, and may be performed from anywhere in the United States. The required shift for this role is 9am PT 5:30pm PT, Monday through Friday. Ideal candidates are open to working one weekend day, weekly, and are open to a flexible schedule (and overtime, if needed) as business needs may change seasonally.

Customer Care Specialist Duties and Responsibilities

Provide friendly and professional customer support through a variety of customer communication channels including phone, chat, and email

Provide accurate, valid and complete information by leveraging team SOPs and tools

Consistently deliver on support metrics, including response times, throughput goals and CSAT benchmarks

Demonstrate expert knowledge of SneakPeek Gender At-Home products

Exhibit solutions-oriented approach to customer concerns and team needs

Act as a representative of the SneakPeek voice and demonstrate SneakPeek values in all customer interactions check out our blog (sneakpeektest.com/blog) and Instagram profile (@sneakpeektest) to get a feel for our tone and ethos

Customer Care Specialist Experience and Qualifications

Candidates for this role must:

Have at least 1 year of experience in customer service

Experience in a high-volume support environment, servicing by phone, chat, and email

Experience in help desk platforms (Zendesk, Salesforce, Helpscout or similar)

Be friendly and professional with excellent verbal, written, and social skills

Possess a strong work ethic with a genuine passion to provide excellent customer service

Work exceptionally well with others in a close-knit team environment

Be proficient with technology, web-based systems, Microsoft Word and Excel

Be able to type 50+ WPM

The most qualified candidates for this role have:

A two- or four-year college degree

At least 1-year of experience with virtual customer service

Experience with e-commerce platforms such as Klaviyo, ShipStation, WooCommerce

Self-starting, entrepreneurial approach

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Consumer Mkts Sales Rep

Location: GA, US

Salary Range: $45,000 – $105,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America’s best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of the concepts and techniques of call center or insurance
• Working knowledge of sales-based processes or call center operations
• High degree of accuracy and quality, ability to check one’s work prior to submission
• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with potential customers
• Ability to maintain professionalism
• Adherence to privacy regulations
• An understanding of the applications and systems currently in use within a call center or sales environment
• Microsoft Excel, Intermediate
• Microsoft Word, Intermediate

Education & Experience Required

• High School Diploma or Equivalent
• Life and Accident/Health Insurance License
• Successful completion of Life, Accident/Health Insurance licensing exam
• Previous sales/call center experience
• One year of professional job related work experience
• Six month waiting period between previous employment as an Aflac Tier One employee and an Aflac 1099 agent

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Receive inbound calls and make outbound calls to customers who enter the Direct to Consumer lead funnel
• Gather information necessary to offer a quote while answering questions and setting proper expectations regarding products and the sales process.
• Submit accurate enrollment applications on behalf of the customer
• Manage outbound follow-up calls to qualified prospects who have not yet enrolled
• Cultivate strong relationships with customers by consistently using the prescribed sales process.

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $45,000 to $105,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

Location:  US Locations; 100% Remote; Freelance; Part-Time

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Location: US Locations Only

Title: Know Your Client Agent

English and Italian speaking

Location: Casablanca, Morocco

Type: Full-time, Permanent

Our Mission

Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.

The Team

Founded by Harvard grads / 3rd-time founders — also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).

Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) — we like moving fast, and we hire people that do as well.

Driven by mission, guided by values (see below) in deed, not just word.

Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning .

Our Investors

Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

The Role

You would help us deliver exceptional service to our customers. We are currently seeking a dedicated KYC agent to join our team and contribute to our mission of ensuring regulatory compliance and maintaining great customer experience.

You would work different shifts and weekend and late hours coverage will be regularly needed.

Responsibilities

• Assist customers by voice and non voice channels for KYC related requests.
• Review and analyze customer documents for accuracy and completeness, identifying any discrepancies or suspicious activity.
• Conduct thorough customer verification processes, ensuring all necessary documents and information are collected in compliance with regulatory requirements.
• Know our product and KYC process inside out to educate and inform our customers
• Suggest improvements to our processes, policies, and documentation to meet customer needs

Requirements

• Fluent English & Italian or Spanish / Fluent English, French & Darija
• Excellent communication and presentation skills
• A minimum of one year experience in a call center (Previous experience as a KYC Agent is preferred)
• Ability to multi-task, prioritize, and manage time effectively
• Problem solving skills and the ability to work independently and collaboratively
• Preference for interacting with people all day in a high-paced environment
• Excitement about working on a small team and helping shape its culture as we grow
• Passion for work with a significant impact on the world

Nice to Have

• Experience in the payment space
• Spent time living/working in Africa or Asia
• Additional languages – German or Wolof are some examples!

Taptap Values

Impact first.

Team next.

Accept reality.

Propose solutions.

Win with grit.

Be proactively candid, with yourself and others.

Love the particular.

Own it.

Create positive energy.

Maybe, even have fun.

Equal Opportunity Employer

Taptap Send is an equal opportunity employer dedicated to building an inclusive and erse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real – any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

Title: Bilingual Cantonese Customer Service Representative

Location: Remote, any state, US

Location Designation: Remote

Fluent in Cantonese required.

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

There are few Fortune 100 companies as renowned as we are for our erse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, you’re backed by unyielding support, development, and resources.

Position Summary

Are you passionate about helping others? Do you enjoy solving problems? Are you interested in a career with an industry leader? If so, becoming a Customer Service Professional at New York Life is a perfect fit for you!

As a Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them. Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so. Not sure how? No problem! Our comprehensive, paid training program will give you everything you need to help service our customers. All we need from you is the commitment to provide best in class service by making every experience a positive one.

Primary Responsibilities:

• Be the first point of contact for handling both routine and tricky customer issues

• Reduce customer effort by taking charge and solving customer problems for them
• Place quality above quantity in everything you do in a way that enhances our company brand
• Work both independently and as part of a collaborative team in a fast-paced, empowered environment
• Attending 2 on-site workdays per quarter, once you have completed training.

Qualifications:

• High School diploma/GED required; Associate or Bachelor’s degree preferred
• Experience solving problems and reducing the effort required of customers
• Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal
• Accountable, ethical, good decision-making ability

• Proficient computer skills and ability to multitask

Training & Development:

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful. New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development. The typical promotion opportunity occurs within 12-24 months.

Salary:

Competitive full-time base salary, overtime eligibility plus annual bonus potential

Benefits:

Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location

Schedule:

This is a full-time position Monday through Friday. No weekends! Our 7.5 hour shift schedules start and end sometime between 7:45 am EST and 7:15 pm EST.

** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries.

Salary range: $32,500-$47,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 89527