Circle is looking to hire a Senior Paralegal to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in Boston MA.

SureSwift Capital is hiring a remote Customer Happiness Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

SureSwift Capital - Creates optimal outcomes for founders of bootstrapped SaaS businesses.

iubenda is hiring a remote Customer Success Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda - Privacy & cookie policy generator for websites and apps.

Title: Customer Support Specialist

Location: US-Remote

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with erse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that ersity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic is seeking an on-site Customer Support Specialist to join our Customer Services & Support team in our Arlington, VA office. This key team member delivers first-tier application support, and handles the initial research, troubleshooting and resolution of customer issues.

The successful candidate is technology-literate, loves detective work, relentlessly pursues the full answer and is able to see the connection between different pieces of software or technology components. This person must also display a positive, proactive ‘customer-first’ approach, and is adept at conveying difficult concepts in terms that a non-technical user can appreciate and understand.

The Customer Support Specialist demonstrates exceptional customer service and organizational skills, and handles multiple priorities and responsibilities. Finally, applicants must also be self-directed, able to learn independently, and possess good time and task management skills.

Qualifications:

• Bachelor’s Degree or equivalent technical training and professional work experience.
• 2-3 years of recent technical customer service experience.
• Basic knowledge of standard web technologies, browsers and web applications.
• Excellent analytical and troubleshooting skills.
• Possess strong time and priority management skills and is able to meet and manage deadlines.
• Exceptional verbal and written English communication skills.
• The preferred candidate will also be familiar with contact center ticketing and service systems.

InVision is hiring a remote Customer Advocate, Tier 1 Support. This is a full-time position that can be done remotely anywhere in the United States.

InVision - World's leading prototyping, collaboration & workflow platform.

vidIQ is hiring a remote Creator Support (Customer Support) Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

vidIQ - Chrome extension for YouTube video creators.

Title: Customer Service Representative

(Remote)

Location: Remote United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Customer Service Representative

SHIFT: Tuesday – Saturday 2:30- 11:00pm ET

Why We Need You

• Responsible for the transaction processing associated with the operation of the Customer Service Communications Center and the Field Service organization.
• Monitoring the notification of Field Service personnel and communicating any issues to CSCC management.
• Screening and routing of telephone calls from customers and employees, and filing.
• Must be able to work a variety of shifts, including weekends and holidays
• Logging all customer issues in the Service Management System.
• Maintaining housekeeping standards.
• Conducting customer satisfaction surveys; update current job skills regularly; ability to perform to defined standards and carry out special work assignments.
• Work in a team environment while participating as a team member focused on continuous improvement and total customer satisfaction.
• Mentoring and training new Customer Service Representatives
• Provide information to all customers when required.
• Analyze the urgency of a customers’ problem; interface with all customers, which requires tactful and discreet communications skills.
• Additional contacts are PAR and third-party service management and field engineers.

What We’re Looking For

• High school diploma or equivalent.
• One year of customer service experience.
• Experience in dealing with multi-line and heavy phone volume.
• Advanced typing and basic computer skills.
• Excellent communication skills.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to iniduals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor’s website.

Title: Manager, Member Support

Location: Remote

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring erse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

Job Description

• Ensure the highest level of customer service and professionalism by the Member Support staff
• Quality monitoring to ensure a high level of service performance through continuous coaching that will result in gradual development and improvement of Member Support agents

• Ensure that all internal policies and procedures are followed, escalate inefficiencies and discrepancies as they arise
• Maintain training methods for timely and efficient execution of departmental goals. Be cross trained in all pertinent functions/areas
• Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue and we require details notes on all interactions with our members and partners

Primary Responsibilities

• Lead a team of 10-12 Member Support associates

• Managing performance across a team of Member Support associates, coaching them to reach their set goals and grow their platform knowledge
• Develop & coach your team through weekly 1:1s, biannual reviews, quality assurance, and helping your team attain both personal & professional career goals
• Iterate on current Member Support processes, and scripts to increase efficiencies
• Collaborate cross functionally with key partners in Account Management, Biz Ops, Product, and Marketing to continue improving the overall customer experience

What We’re Looking For

• You have 3-5 years of experience leading Support teams with high level of accountability in a B2B industry
• Pristine written & verbal communication skills – this job does require both phone and email communication across all teams
• A quick learner ready to grasp our systems, processes & procedures
• Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
• Experience with Salesforce.com (CRM) strongly preferred

• Forward thinker with the capacity to be creative in developing new ideas and implement proven methods for the team
• A leader with high expectations of each of their team members and isn’t afraid to have challenging conversations to coach towards inidual and team goals
• Able to work quickly and efficiently while still being thorough

Cash compensation:

• The base salary for this role is $70,000-$85,000 per year. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Remote Opportunities:

• This role is eligible for remote work. Hotel Engine is authorized to do business in all 50 states.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

Customer Support

Remote

At SmartDreamers, we are building the next generation talent software. We believe that the connection between talent and companies should be simplified and improved. We are dreamers with a plan: to build the best recruitment marketing software in the world.

We are very proud to have leading companies such as L’Oreal, Infosys, UiPath, Genpact, Givaudan, and many others as customers. Every day, thousands of interactions between candidates and companies are deployed, tracked, and optimized with the SD software.

In our go-to-market global journey, we are building a world-class customer support team. At the center of our activities sits our customers. Human interaction comes first – software second. Today, we are searching for the next dreamer who will join the journey.

Role

• Achieve and maintain expert knowledge on our product;
• Handle customer inquiries in a timely manner;
• Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, live chat;
• Drive retention and growth among our customers by understanding their business needs and helping them succeed;
• Collate customer feedback and communicate this to the product team;
• Represent the “voice of the customer” within the company – to provide input into every core product, marketing, and sales process;

Profile

• Experience in customers support (SaaS industry);
• Hands-on experience in digital technologies;
• Excellent verbal and written communication skills, highly organized, collaborative, and detail-oriented;
• Fluent written and spoken English;
• Digital Marketing skills are a plus;
• Comfort in a startup environment as we move quickly and wear many hats.

Customer Solutions Representative [Contract]

San Francisco, CA, Durham, NC, or Remote Anywhere in the Continental U.S.

Founded by educators and technologists passionate about improving education, Clever is on a mission to connect every student to a world of learning. Already used by more than 70% of U.S. K-12 schools, Clever brings all applications into one secure portal and provides single sign-on for everyone. With the leading network of digital learning providers, Clever makes school more engaging, personalized, and fun.

We are looking for Customer Solutions Representatives to help us deliver outstanding customer experience for our school district and application partners through fast, friendly, and personalized technical support.

If you’re interested in connecting with customers via email and phone calls, growing knowledge of the EdTech industry and Clever’s product, and creatively solving technical issues, this is a great opportunity to do all that while connecting every student to a world of learning.

We have a highly collaborative and supportive team. We invest in our people. We have a robust 3-week onboarding program and then you’ll be in our Quality Assurance program for ongoing development. We want to make you successful, and have structures in place to support you!

WHAT WE’RE LOOKING FOR

• Experience in fast-paced customer-facing positions: you’ve worked email or phone support before and can independently assess, manage and prioritize support requests based on need (i.e priority levels, deadline) and risk.
• Passion for solving technical problems: you know how to work directly with customers to assess their needs and define technical solutions
• Comfort navigating ambiguity: you may encounter problems or situations that we have not seen before you’re comfortable with partnering with the customer and the Clever team to find a solution and then document our learnings.
• Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution.
• Technical Prowess: you pick up new technology quickly and love learning how things work.
• Team player: you’re passionate about uplifting others to make sure your team and customers are successful.
• Bonus:
  • Believe in Clever’s mission of making it easy to bring great software to the classroom
  • Experience handling issues related to data imports and integrations
  • Experience working with Single Sign On (SSO) or have a basic understanding of SSO
  • Experience working with or in K-12 schools or districts
  • Experience with industry tools such as Salesforce, Slack, Guru, Confluence, Sigma, etc
• Ability to work 9am – 5:30pm PT, (Monday – Friday):
• Ability to work overtime mid-August through mid-September where it could be up to 2 hours of overtime a day (overtime paid at 1.5x hourly rate)
• Commitment to equity and belonging. At Clever, we believe the classrooms we serve and our company’s halls should be spaces that are erse, equitable, and inclusive. That is why we are committed to building erse teams, inviting every voice, and creating a safe space for everyone to be their authentic self. By fostering equity and belonging within our circles of influence, we unlock learning for ALL students.

WHAT YOU’LL DO

• Independently manage and prioritize high seasonal volume of customer support requests via phone and email from your inidual queue.
• Communicate with District Administrators and our Application Partners to resolve product related issues as our customers are getting their Clever accounts ready for the new school year.
• Utilize analytical and problem solving skills to investigate, test, and troubleshoot system features.
• Navigate and contribute to internal and external product documentation.
• Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed.

People Operations Specialist

Remote

Full time

REQ-2683

Job Overview:

Cambium Learning is currently seeking a dedicated, organized, and proactive People Operations Specialist to provide technical and operational support. The ideal candidate will demonstrate employee health & wellness benefits experience; high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

Job Responsibilities:

• Responsible for day-to-day operational monitoring and maintenance of employee benefits programs such as 401k, medical, dental, and vision plans, COBRA administration, life insurance plans, disability programs, and other benefit programs that Cambium offers.
• Assisting with the maintenance of employee benefit information and payroll deductions in the Workday system and participating in Workday system configuration and testing related to Benefits.
• Reconcile and request payments for benefit invoices.
• Review and reply to all medical support orders, court orders, or requests for benefits information.
• Respond to requests related to time off balances and state regulated carryover/payouts at termination.
• Respond to employee requests via the Benefits help desk ticketing system.
• Review and approve enrollment events, process tuition reimbursement requests, Volunteer Service Time off requests, and various other change requests via the HRIS system, Workday.
• Assist with other projects and annual cycle activities such as open enrollment, as required
• Ability to perform all Benefits Analyst job responsibilities, duties, and expectations

Job Requirement:

• A minimum of 2 years of experience in the insurance industry, specifically in employee welfare benefits
• Organizational and time management skills to prioritize heavy workloads and meet time sensitive deadlines.
• Proven excellent customer service skills with the ability to develop solid relationships with team members and external contacts
• Experience maintaining confidential information in the best interest of both employee and company
• Working knowledge of ERISA, Employment law
• Ability to effectively communicate with all levels of the organization
• Exceptional attention to detail and ability to coordinate multiple stakeholder groups.
• Knowledge of Office suite applications including Sharepoint, PowerPoint and proven experience using Excel for data validation.
• Excellent analytical and project management skills.
• Experience using Google Docs, Monday.com and advanced Excel
• 1-2 years of experience using Workday Benefits

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

General Manager, Customer Care

• United States – Remote OK
• Full-Time
• Sales Leadership
• $100k – $125k

Job Summary:

The General Manager of Customer Care is responsible for helping SelectQuote continuously improve Customer Lifecycle Management processes, including meeting retention and cross-sell targets. This position will have global responsibility related to managing the Customer Care team, including supervising and coaching a team of Customer Care Managers, Supervisors, Trainers, and Customer Care Agents in all locations. This role works closely with department managers and ision executives across all three isions to project and report on the return on investment of various projects.

The successful General Manager of Customer Care needs to be able to effectively self-manage as well as interact with people from other departments to optimize processes. Additionally, this position will need to communicate effectively with other teams regarding issues related to process execution, issue resolution, key metric reporting and compensation.

The position will manage to key measurable objectives set by senior leadership. The position will leverage many competencies such as: verbal communication, time management skills, coaching, leadership skills, analytical mindset, attention to detail, and a drive to be successful.

Essential Functions:

• Plan, monitor, and lead the day-to-day operations of the Customer Care department
• Launch new workflows for Customer Care team across all three lines of business
• Achieve key performance metric targets established for the organization including but not limited to average talk time, cross-sell or pitch rates, transfer rates, quality assurance scores, revenue targets, customer satisfaction scores, occupancy rates
• Identify process/workflow/system improvements
• Drive and maintain agent efficiencies including identifying coaching opportunities
• Develop and encourage team building and employee career development through coaching, mentoring, and leadership
• Maintain open dialogue between all levels of company employees from executive leadership team to end users of various workflow initiatives
• Oversee the development and administration of incentive compensation calculation

Knowledge, Skills, and Abilities:

• Extensive knowledge of multiple insurance products
• Experience managing a large team of sales, customer care and/or operations professionals
• Proficiency with Microsoft Office suite, especially Excel and PowerPoint
• Excellent oral and written communication skills
• High level of self-motivation; ability to accomplish goals independently
• Strong organizational and time management skills

Training and Experience:

• Minimum 1 year internal sales or customer care management or 3 years related inside sales or customer care management experience
• Minimum 3 to 5 years of sales experience
• Experience working with multiple insurance products and/or lines of business strongly preferable
• Bachelor’s degree preferred

Benefits:

CUSTOMER EXPERIENCE ASSOCIATE

BUG OPERATIONS

San Francisco, CA or Remote (U.S.)

We’re a group of Customer Experience wizards here at Discord, and we’re looking for someone who is equally passionate about supporting our communities with that extra bit of care and problem solving magic! This teammate will be working together with our official Discord Testers staff, moderators and community to catch all the bugs in all the versions of our application and make sure they get squashed as soon as possible!

As a member of our team, you’ll be on the frontlines of supporting our official bug reporting community, managing our bug tracking system, and escalating these bugs to our engineering teams to help make the Discord experience the best that it can possibly be! If you’re looking for a supportive support team, join us!

What you’ll be doing:

• Working the Morning Shift on Monday to Friday (9AM to 6PM PT)
• Collaborate with our community to escalate bug reports to our engineering team to ensure rapid fixes for high severity issues
• Maintain our bug reporting system by testing reports for accuracy, verifying bug fixes, identifying priority issues, and tracking updates
• Help moderate our official community server and deliver timely, accurate, and thoughtful responses to our community’s questions
• Monitor our community’s sentiment and provide actionable feedback to cross-functional partners
• Educate and provide useful troubleshooting steps for technical issues that our community faces on the desktop, browser, iOS, and Android versions of our app

What you should have:

• A cover letter (This is mandatory!)
• Passion for supporting our communities with unwavering patience and empathy
• Excellent attention to detail
• Extraordinary communication skills – both written and verbal
• Strong problem solving and troubleshooting skills
• High level of confidentiality and discernment
• Technical aptitude with knowledge of Discord features, and desktop and mobile operating systems
• Experience with bug tracking programs (Asana, Jira, Phabricator)
• 1+ years experience with QA processes and procedures
• BA/BS or equivalent work experience

Bonus Points:

• Experience with support ticketing applications (e.g. Zendesk)
• Experience with using Discord’s testing builds (Discord Canary/PTB/Testflight/Android Alpha)
• Familiarity with moderating public community Discord servers
• Previous exposure in supporting web applications

The US base salary range for this full-time position is $68,000 to $73,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, inidual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A erse slate of Employee Resource Groups
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

Customer Experience Specialist

Remote

Full Time

Revenue

Entry Level

Talespin is building the platform to transform talent development and skill alignment for the future of work. Our spatial computing products deliver a new standard for learning and workforce data, empowering organizations and iniduals to make better talent and career decisions.

We’re specifically looking for a Customer Experience Specialist who will roll up their sleeves and lead from the trenches. As a key member of the revenue team, you will play a critical role in ensuring the successful launch and adoption of our products by providing training, support, and resources to our customers, while collaborating with cross-functional leaders internally to help solve customer issues. The ideal candidate is passionate about helping customers, identifying problems, and finding solutions. To succeed in this role, the candidate should have relevant customer-facing experience and a track record of solving technical problems.

In this role you will:

• Assist in the onboarding of Talespin products and services for assigned customer accounts, including product training, implementation, adoption, and satisfaction
• Maintain high-level customer-experience best practices, reduce friction through clear and concise product enablement methods, and identify areas of improvement with help from the customer success team
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings

• Maintain training materials, including presentations, user guides, and FAQs
• Monitor and analyze product usage data to identify trends and areas for improvement
• Collaborate with cross-functional teams to identify and address any technical or process-related challenges related to product onboardings
• Assist with customer trials and product demos
• Resolve customer support-related issues, questions, and concerns as dictated by company policies on both a reactive and proactive basis
• Escalate customer issues or questions to account managers where appropriate
• Report reoccurring issues to your supervisor
• Additional responsibility may be added as the role develops

Skills and abilities we are looking for:

• 1-2 years of experience in a support, training, account management, or customer experience role
• Strong technical aptitude and ability to learn complex products and technologies quickly
• Strong skills in verbal and written communications, strategic planning, and time management
• Problem-solving and process-oriented mindset
• Ability to work effectively across multiple departments in a remote environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications:

• Bachelor’s degree or equivalent (preferred)
• 1-2 years of experience in product training and enablement (preferred)
• Experience with or interest in immersive tech (XR, AR, VR) (preferred)
• Experience in a technical support role (preferred)
• Experience with learning management systems and authoring tools (preferred)

The US base salary range for this full-time position is $50,000 – $65,000 + benefits. Our salary ranges are determined by role, level, and location. The range displaced on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, inidual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Talespin Reality Labs, Inc. “The Company” can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only. Talespin offers, medical benefits, two weeks PTO, six sick days, five bereavement days, observers over 10 national holidays, and is closed for a winter holiday break every year.

Anchorage Digital is looking to hire a Member of Client Experience to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Onboarding Manager

Remote

Full Time

Customer Success

Experienced

Job Summary: The Customer Onboarding Manager will be responsible for conducting onboarding planning calls with new customers to understand their needs and guide them through the onboarding process. They will function as the initial point of contact for all new customers as they undergo their onboarding. They will also be responsible for providing product & service walkthroughs, early customer education, background gathering, as well as consulting customers on other needs.

Responsibilities:

• Conduct planning calls with new customers to gather key business information and guide them through the onboarding process.
• Develop and maintain a thorough understanding of the company’s problems, products and services to help tailor solutions that make sense for the customer
• Ensure customers have a positive experience during the onboarding process and are fully equipped to use the company’s products and services.
• Collaborate with internal teams to ensure a seamless onboarding process for customers, including liaising with our staffing team to make sure that accounts get staffed on time & our sales team to ensure that all accounts gets properly onboarded
• Follow up with customers who have not booked planning calls to provide guidance and support and ensure they are aware of the onboarding process.
• Maintain accurate records of customer interactions and progress through the onboarding process.
• Identify opportunities to expand revenue during the onboarding process
• Identify opportunities for process improvements and suggest changes to enhance the customer experience.
• Maintain customer health and satisfaction by addressing early customer issues, escalations, and cancellation requests
• Save customers who are looking to cancel during the onboarding process
• Submit staffing requests for each customer after their onboarding planning call so that they receive their hired talent or other services they purchased

Requirements:

• Bachelor’s degree in business administration, marketing, or a related field.
• Proven experience in customer service, account management, or a related field.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work independently and prioritize tasks effectively.
• Familiarity with CRM software and other relevant tools.
• Positive attitude and ability to work collaboratively with cross-functional teams.
• Experience in onboarding new customers is a plus.

This position is a critical role within the company, requiring a candidate with excellent communication and organizational skills, attention to detail, and a commitment to providing a positive customer experience. The ideal candidate will have experience in customer service, account management, or a related field, and a passion for helping customers achieve their goals.

Salary:

• 13,000 – 19,700 Mexican Peso Monthly
• 152,800 – 229,300 Argentinian Peso Monthly
• 40,000 – 60,000 Philippine Peso Monthly
• $735 – $1100 USD Monthly

Please make sure that you apply for the right job based on your location and experience. We prioritize people who are able to do this successfully!

Bilingual Client & Candidate Care

Florida Remote

time type

Full time

We have great people here and are looking for more. Come join us – you will love it!

• Job Title: Bilingual CCC – Remote
• Department: Client Support
• Position Type: Full-Time, Non-Exempt
• Location: Work From Anywhere (WFA) in the U.S.

About The Role:

Our Bilingual CCC speak with a variety of clients and candidates from primarily the North and South America regions. We frequently engage with applicants who are applying for positions with our clients to answer inquiries and provide guidance on completing their background check and/or onboarding forms. Bilingual CCC’s are also the liaisons between internal fulfillment departments and external clients; helping ensure that the background check process runs effectively. If you’re desiring a fast-paced, dynamic call center position within a high-performing team – this is the opportunity for you!

This Is What You’ll Do:

• Professionally assist applicants with navigation of background check and onboarding processes while ensuring confidentiality and positively-representing Sterling.
• Respond to questions about our services, results, and provide additional specialized services upon request.
• Interacting with clients of various sizes via phone and e-mail contact as well as maintain client relationships.
• Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
• Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
• Conduct and deliver additional projects as assigned by manager.

This Is What We’re Looking For:

• Must be fully bilingual in English and Spanish (reading, writing and speaking).
• Must have excellent communication and professional writing skill.
• Excellence in analyzing situations and can respond quickly in a courteous and professional manner.
• Adapts quickly and is self-driven to learn and understand process.
• Ability to perform well under pressure and with time-sensitive projects.
• Must be exceptionally reliable with attendance and punctuality.
• Typing Speed 60 wpm.
• High school diploma or equivalent required.
• Prior professional work experience preferred.

The salary for this position is $18 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site

Customer Care Agent

Remote

Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we’re committed to helping our clients accomplish their goals.

Above Lending is looking for experienced Customer Service professionals, from the lending industry, to help launch this new product and provide a smooth and fulfilling customer experience.

Responsibilities:

As a customer service representative at Above Lending, you will be helping our customers navigate their account, assisting them with payments, and helping them make account changes. You may be communicating with customers on the phone or by email regarding our loan product(s).

Skills:

• Excellent listening and understanding skills
• Excellent verbal and written communication skills
• Critical thinking and problem solving
• Ability to multitask and adapt to changing priorities
• Data entry
• Ability to follow instructions
• Excellent time management

Education:

Degree Preferred

Experience:

Experience with the following software applications is a plus.

• Two (2) or more years of experience working in a contact center environment
• Two (2) or more years of experience in the financial services industry
• Talkdesk
• GDS
• LoanPro
• Zendesk
• Microsoft office
• Google Suite

Why join us?

We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:

• Considerable employer contributions for health, dental and vision programs
• Generous personal time-off
• 401(K) match
• Merit advancement opportunities
• Career development & training

More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class company that loves what we doand we have fun doing it!

Under the California Consumer Privacy Act (CCPA), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together job applicants) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Above Lending is an equal opportunity Employer*

Above Lending does not accept unsolicited resumes from inidual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.

Customer Service Representative I

• United States – Remote OK
• Full-Time
• Customer Service
• $15.00 – $18.00 / hr

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

This position involves working as a team with other Customer Service Representatives to service SelectQuote Auto & Home’s clients and maximize the number of in-force policies and ensure a smooth transition to SQAH. CSRs providevital customer service and assist with carrier follow-ups when needed. This position requires extensive telephone work, excellent communication, and complement the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork.

In addition, a CSR is responsible for interacting with newly enrolled clients andotheroperational units within SQAH to ensure efficient on boarding of newly acquired insurance products. This role is designed to ensure client satisfaction, reduce rapid disenrollment, direct client inquiries where appropriate, protect core agents from dealing with post-enrollment issues, and redirect SQAH clients to products within other company platforms where appropriate (e.g. Senior, Home and Life Insurance).

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

• Manages cases using the Contact Management System.
• Manages a high volume of voicemails and e-mails.
• Answers client phone inquiries about their policies.
• Assists insurance carriers’ phone and e-mails about the status of follow up information and items needed.
• Sorts and processes the mail.
• Calls new clients at specific intervals to prepare them for their specific carrier approval process.

Required Skills/Abilities:

• Appropriate skills/traits, relevant work or educational experience
• Excellent oral and written communication skills
• Exceptional follow through
• Good phone manners and professional etiquette are a must Detail oriented
• Strong work ethic
• Customer service oriented
• High energy level
• Team player
• Ability to make sound judgments and decisions
• Ability to work with minimal supervision
• Demonstrates initiative, discretion, and integrity
• Basic familiarity with computers
• Willingness to learn

Education and Experience:

• College degree preferred
• Holds or is willing to obtain a property and casualty license
• P&C license preferred
• 6-18 months P&C experience desired
• Experience with SelectCare preferred (for internal associates)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.

Global Sr. Customer Support Specialist (US)

Customer Support

Remote

Hourly, full-time

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America’s best startup employers by Forbes (#12 out of 500).

About the role

We are building a world-class Support team – committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment – you have what it takes!

What you will do

• Take charge of customer issues from start to finish – while working in a dynamic and fast-paced environment.
• Leverage chat, email functionality, and video conferencing to help our customers optimize Rippling to administer payroll processing, taxation & filing, banking & payment inquiries, and group health & welfare plans
• Review and resolve issues by utilizing plan documents and general insurance knowledge
• Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities
• De-escalate and resolve issues by leveraging platform and industry expertise
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
• Build mental muscle and become a product expert – you’ll be a go-to resource for both customers and coworkers.
• Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features.

What you will need

• Bachelor’s degree or equivalent work experience
• Ability to work shift between 8AM-6PM PST
• 3+ years of work experience in a customer/client-facing role
• Experience working in payroll or benefits
• Written and verbal communication skills
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

Information (IE Pay Transparency)

We are not hiring any applicants in the following Tier 1 locations: New York City, NY, or San Francisco, CA.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

• Tier 2: $25.90 – $34.20/hour
• Tier 3: $24.40 – $32.30/hour

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

Brex is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Brex - The financial OS for the next generation of business.

Bilingual Customer Service Representative

locations

NY – Glens Falls

CT – Hartford

TN – Knoxville

US – Nationwide

time type

Full time

job requisition id

R-26961

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Customer Service

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$31,600.00 – $52,100.00

Target Openings

3

What Is the Opportunity?

Join Travelers as a Bilingual Customer Service Representative – Salary starting at $44,000!

This entry level position embodies Travelers’ mission to help provide peace of mind for our customers. Our Bilingual Customer Service Representative is the first to give customers the assurance they need for life’s unpredictable moments.

This is an In-Office/Hybrid opportunity for candidates local to Spokane-WA, Richardson-TX, Hartford-CT, Glens Falls-NY and Knoxville-TN. Candidates outside of those areas will be considered for a remote position.

By handling inbound calls from our existing customers in both Spanish and English, our Bilingual Customer Service Representative can build and maintain effective relationships with our customers and provide support to those who need it most. This role may assist customers and agents with quotes, policy inquires and changes, address insurance billing questions or handle inquiries on technical support in both Spanish and English. This rewarding opportunity is not the only perk: access to great benefits, collaborative work environments, plus job growth and development all contribute to a fulfilling career with Travelers.

By joining the Travelers team as a Bilingual Customer Service Representative, you can look forward to a New Hire bonus of $1,000 after 3 months in your position. Additionally, to recognize your training and growth in the role, you will be awarded a milestone bonus of $1,500 after 9 months in your position. That’s an additional $2,500!

Schedule Details:

Pay Details:

As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

What Will You Do?

• Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts in Spanish and English.
• Responds to customers/agents requests for quotes or changes to existing policies in Spanish and English.
• Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
• Resolves service-related complaints and complex calls (Spanish and English) with guidance from others on more complex calls.
• Assist customers with simple intent calls in Spanish and English.
• Acts as online billing systems and agency portal website expert to provide proactive agency and customer support in Spanish and English.
• Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate.
• Ensures current and complete documentation of account notes in English.
• Other duties as assigned
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Some college preferred.
• Prior insurance and/or call center experience a plus.
• Resident Property and Casualty or Personal Lines Insurance License preferred
• Technical knowledge:
• Solid math and analytical skills.
• Strong keyboard skills and system navigation experience.
• Customer service:
• Able to meet quality and customer experience expectations.
• Ability to diffuse and assist irate callers.
• Communication skills:
• Exceptional oral and written communication, keyboard, and system navigation skills.
• Problem solving and decision making: Good decision making skills to handle requests, resolve issues and develop risk based on company guidelines.
• Seeks assistance on non-routine matters
• Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content.

What is a Must Have?

• High school diploma or GED.
• Previous customer service experience.
• Fluent in Spanish language-required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the erse customers and communities we serve. We are committed to recruiting, retaining and developing the erse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Pitch is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Germany, Ireland or the United Kingdom.

Pitch - An open platform for presentations and content collaboration.

Halborn is looking to hire an Account Executive, Web3 to join their team. This is a full-time position that can be done remotely anywhere in Asia / Hong Kong.

Omada Health is hiring a remote Member Support Agent - Part Time. This is a part-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

Shopify is hiring a remote Junior Support Advisor. This is a full-time position that can be done remotely anywhere in Americas.

Shopify - Best eCommerce platform made for you.

Business Operations Coordinator

Job ID2023-5652

Location: US Remote

Type: Full Time

Shift: Day

Responsibilities

Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.

Learn more About Daktronics!

Position is located within a home office. Hours will be Monday-Friday 10:00am-7:00pm CST.

• As a Business Operations Coordinator you are the first point of contact for our amazing customers; interacting over the phone, emails, or website. Your goal is to offer an effortless experience for them as we strive to having customers for life’.
• You are the voice of Daktronics to our customers, and the voice of our customers to Daktronics.
• Interact with our customers through multiple communication channels: phone, emails, our customer portal.
• Each day is completely different and filled with opportunities to coordinate solutions and answer questions.
• Your goal is to problem solve and align activities to meet our customers’ expectations.
• You will work in a fast-paced team environment to work with many people across the business.
• Effective communication is the key to success.

Qualifications

• Applicants must be 18 years of age or older.
• A Bachelor’s degree.
• Calm under pressure; able to shift gears comfortably and manage multiple priorities.
• Empathetic and personable, with an excellent phone presence.
• Problem solving abilities.
• Fluent in English, written and verbal.
• Ability to meet all workplace safety requirements, which includes following safety protocols related to COVID-19.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status or citizenship status.

Contact Center Representative I

California Teacher’s Association (Remote)

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Job Summary:

• Respond to Contact Center inquiries by personalizing and relaying accurate information to members. Facilitate the member’s experience with the company and advance the member’s understanding of our product offerings. Perform research and resolve a variety of member transactions. Provide technical, procedural, and operational guidance on client service issues.
• Deliver personalized service and respond to a variety of product questions. Provide clear and concise communication of product information, policies, and procedures by using a variety of computer and telecommunications technologies/software/systems. Problem solve, perform initial research, and follow-up with inidual client related issues as needed. Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested. Facilitate call escalation for clients whose requests are not being met within established service timeframes. Practice de-escalation techniques to enhance the overall member experience.
• Collect and analyze information from members to determine eligibility/entitlement/set-up to our products. Approve and/or communicate resolution to members within guidelines.
• Solicit and analyze customer feedback to identify areas for customer service improvements; may develop and modify written correspondence. Recommend changes to internal forms and procedures and inform management of customer feedback as appropriate to ensure prompt and accurate answers to inquiries.
• Utilize online tools and resources to monitor performance results in schedule adherence, quality assurance, and client satisfaction to achieve performance metrics within the Contact Center.
• Support Division projects as assigned, specifically those involving customer-focused activities and secondary activities that support the administrative and servicing functions of the organization.
• Education & Experience: High school diploma or equivalent required; associate degree preferred. Typically requires minimum 1-2 years’ experience, or the equivalent combination of education/experience. Telephonic customer service experience preferred.
• Knowledge & Skills: Applies acquired job skills and working knowledge of company policies.
• Job Complexity & Judgment: Works on semi routine assignments. Works within defined procedures but is able to deviate from normal routine; understands when to escalate issues if necessary.
• Independence & Supv required: Typically receives general instructions on routine work; may require detailed instructions on new assignments. Follows established procedures.
• Interaction & Influence: Contacts are typically limited to own department; begins to build working relationships outside department.

Please note – the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including inidual and organizational performance.

Salary Range: 18.00 – 20.91

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

About Us

Customer Care Associate I

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Description Summary

Job Description

• Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
• Resolves customer administrative concerns as the first line of contact – this may include claim resolutions and other expressions of dissatisfaction.
• Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
• Assists in the mentoring and training of new staff.
• Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
• Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
• Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.
• Educates providers on how to submit claims and when/where to submit a treatment plan.
• Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
• Informs providers and members on Magellan’s appeal process.
• Leads or participates in activities as requested that help improve Care Center performance, excellence and culture.
• Links or makes routine referrals and triage decisions not requiring clinical judgment.
• Performs necessary follow-up tasks to ensure member or provider needs are completely met.
• Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers.
• Refers callers requesting provider information to Provider Services regarding Magellan’s professional provider selection criteria and application process.
• Refers patients/EAP clients to the Magellan’s Care Management team for a provider, EAP affiliate, or Facility.
• Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
• Support team members and participate in team activities to help build a high-performance team.
• Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff.

Responsibilities

• Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
• Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
• Must agree to observing service for the purpose of training and quality control.
• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
• Must be able to maneuver through various computer platforms while verifying information on all calls.
• Must be able to talk and type simultaneously.

Work Experience

Education

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage erse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

About Us

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people’s lives.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage erse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Customer Service Representative(REMOTE)

**This role is fully remote and can be located anywhere in the US. This role does require an active P&C License**

About us:

In this role, you will:

• Work in a call center environment.
• Process endorsement requests for personal lines insurance policies; secure pricing from carrier if needed.
• Manage account documentation; send documentation to insured and follow up to ensure it was received and submitted to the carrier.
• Maintain follow-up system with insurance carriers to ensure requests are processed timely.
• Furnish underwriters with additional information as requested.
• Issue certificates of insurance and evidence of property forms to clients and clients’ representatives upon request.
• Process lost policy release forms; transmit correspondence to insureds and carriers.
• Perform other specific duties and projects as assigned by management.
• Daily manage the agency interface system (download); ensure all transactions are matched so revenue is recorded accurately by month end.
• May provide sales support, which includes rating policies and entering policy information into database.
• Pursue a program for personal and professional development.

What you offer us:

• 1-2 years insurance experience.
• Property and Casualty Insurance License is required.
• Well organized with an aptitude for details.
• Strong written and oral communication skills.
• Understand and analyze insurance coverage’s, forms, and policies.
• Work day will be scheduled between 7 am and 7 pm – additional time as needed.
• Proficiency in MS Office.

What we offer you:

• A rewarding job that helps local businesses in the community.
• Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options.
• Generous time-off policies (2 weeks of vacation + Personal/Sick/Floating Holidays).
• A work/life balance because that’s important for all of us Learn from the expertise of your coworkers.
• Growth- HUB is growing, and so can your career.
• Be part of a motivated team.

Department Account Management & Service

• Required Experience: 1-2 years of relevant experience
• Required Travel: No Travel Required
• Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

About Us

When you partner with us, you’re at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Welcome to Visionary global solution LLC

The number one contact service providers with great pay and amazing opportunities!

We are currently hiring for work from home customers and sales representatives with a 2,000$ Hiring Bonus pay varies by project from 10$ - 25$ an hour + Commission + Performance Bonus + employee perks!!

Join us as a Customer Representative, we have Morning, Mid shift & Night shifts + Weekends off!  

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Requirements:

• A quiet and secure work environment during working hours
• A USB headset
• High-speed internet such as Cable, Fiber Optic or DSL
• A minimum of 10 Mbps download
• An up-to-date computer with at least 8GB of RAM
• Windows 10 Home, Pro or Pro for Workstations or higher
• Compatible webcam (some client programs)

Come and work with us and build your career!

Customer Support – Phones – Online Property Tax Solution (2895)

REMOTE – USA /

JOIN THE MODS NEW MODS /

CONTRACTOR

/ HYBRID

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Customer Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

This is not a sales role, but rather a warm answering service to customers inquiring about the client’s services.

Our client is a company that helps real estate owners lower their property taxes. Mods will help in answering questions about the service, and the sign-up process, and providing updates on current account status via phone and email support.

Project Hours (All Times Pacific):

Monday – Friday, 7 am – 5 pm

Hourly Pay Rate:

To be discussed in the interview phase

Commitment:

20 hours per week

90 days (as needed)

What We Are Looking For:

• Pleasant phone voice
• Phone experience in a call center environment is preferred but not required
• Strong multitasking skills, with a passion for research and learning new things each day
• Energetic and positive iniduals that take pride in helping people find the best solution

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Inidual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

#MGMod

Customer Experience Representative

REMOTE (US ONLY)

ENGINEERING

FULL-TIME

At Clearbit, we help our customers build unstoppable growth engines. Our products enable businesses to understand their customers, generate demand, act on intent, and increase conversions all the way down the funnel. Today, Clearbit powers more than 1,500 B2B companies including Asana, Segment, and Atlassian.

We’re a high-growth SaaS company full of can-do, kind people who care about craft, collaboration, and our customers. With a bias for action we are moving fast.

This belief in meaningful growth extends to our employees. We invest in personal and team growth, valuing constructive feedback, and emotional intelligence. We aim to maintain a working environment of psychological safety, where vulnerability is not a weakness, so it’s easier to take creative risks, re-define what’s possible, and grow into the best version of yourself. Your teammates will push you (kindly) to grow and ask for the same in return.

We’re looking for a courteous and compassionate customer experience representative that can delight, enhance brand loyalty, and foster life-long customer relationships. You’ll join a tight-knit team of customer support engineers who will guide you every step of the way to becoming a Clearbit Product expert. Most customer inquiries can be answered with help center documentation, by reviewing historical tickets or by using our internal troubleshooting tools. When these inquires cannot be resolved at your level, you’ll be responsible for managing escalations to the appropriate internal teams, Tier II or Tier III support.

At Clearbit, you’ll:

• Respond to customer inquiries from hundreds of global businesses via our ticketing software, Zendesk. Handling around 250 tickets a month
• Refund, cancel, or modify subscriptions as necessary via our payment processing provider, Stripe, and internal tools
• Escalate inquiries outside the scope of your capabilities to the Support Engineers
• Improve the team’s processes by creating canned responses and updating help center articles

We’re looking for someone with:

• 1+ years of experience in B2B technology
• Experience with Zendesk or other ticketing systems
• Problem-solving ability and strong communication skills
• The “startup” mindset where no task is too big or too small
• Strong aptitude/interest in data, technology, and learning

Working at Clearbit:

• We invest in personal and team growth, valuing constructive feedback, and emotional intelligence. We aim to maintain a working environment of psychological safety, where vulnerability is not a weakness, so that it’s easier to take creative risks, re-define what’s possible, and grow into the best version of yourself. Your teammates will push you to grow (kindly) and ask for the same in return.
• Building a company takes a physical and mental toll, which is why we think it’s incredibly important to make sure that we provide benefits that focus on physical and mental health.
• Our benefits include:- Competitive salary and meaningful equity- Health, dental, and vision for you and your family- Paid parental leave- Mental health resources, coaching and therapy sessions- 401(K)- Education benefits.

$45,000 – $53,500 a year

The base salary range for this role is $45,000-53,500 per year, plus company bonus, and equity in the form of stock options. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Don’t meet 100% of the criteria, but think you can do the job? We’d love to chat anyway! We’re on a mission to build erse teams, and studies have shown that women and folks from marginalized communities are less likely to apply to jobs if they don’t check every box.

We value and celebrate how you identify, who you love, the color of your skin, your age (at heart and on paper), the gods you do or don’t believe in, and every other belief and characteristic that make you YOU. The more inclusive we are, the better we and our work will be.

Clearbit is an equal opportunity employer.

Bitwave is looking to hire a Solutions & Customer Success Analyst Internship to join their team. This is an internship position that can be done remotely anywhere in the United States.

Customer Service Representative

Work at Home

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey – don’t just take it from us – become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is immediately hiring Member Service Representative to work from home, we want you! Member Service Representative will thrive in our high speed & connected culture here at BP; embrace it through our concerts, magic shows, trivia nights, group chats and our Bhive platform – it’s one of a kind! We are hiring now!

Day to Day Stuff

• Interpret and enter provider documentation accurately into database
• Review medication inquires and determine if follow with provider is necessary
• Review Insurance and verify prescription medication is covered
• Assist iniduals with status of prior authorizations inquiries
• Educate members or pharmacies on plans, eligibility, and benefits
• Empathetic, and able to quickly identify and prioritize callers needs

Money & Perks!

• Average salary after Training is $14.50 hourly, based on prior experience
• Exclusive HiveLife entertainment events, and invitation to join our Diversity, Equity, + Action Committee
• Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit
• Uncapped Employee Referral Program & Weekly Pay Days!

Basic Qualifications

As our ideal candidate, you are organized, driven to tackle the challenge of building and maintaining trusting relationships. And like us, you’re gritty, embrace coaching, innovative, and are culture focused.

• Call Center Experience
• Data Entry Experience Required
• Healthcare/Exposure to healthcare environments
• Computer literate (Microsoft Windows, keyboarding skills, strong systems aptitude)
• Responsible for providing your own 19″ monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard
• Reliable hardwired internet is a must with at least 15mbps download|5mbps upload speeds

Preferred Qualifications

• Claims Review/Medical Billing experience preferred

Blockdaemon is looking to hire an Enterprise Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Client Success Coordinator

This position is remote. You can work from anywhere in the United States except NY provided you have a quiet, interruption-free environment.

Job Details

Remote Type Fully Remote

Position Type Full Time

Education Level 2 Year Degree

Salary Range $45,000.00 – $50,000.00 Salary

Travel Percentage None

Job Shift Day

Job Category Customer Service

About Anderson

Anderson Business Advisors is a planning and consulting firm with a focus on providing high-quality services to real estate investors, stock traders, and business owners. Services provided focus on Asset Protection, Estate Planning, and Tax Planning. We are looking for a talented Client Success Coordinator to join our growing company.

Our company’s Values are: Integrity | Resilient | Driven | Innovative | Conscientious

Qualifications

This position is remote. You can work from anywhere in the United States except NY provided you have a quiet, interruption-free environment.

This position offers growth within the role itself. Salary does have the potential to progressively increase beyond the starting base rate according to the said growth once in the role and per your own progress.

What to Expect:

• Client Success Coordinators will be responsible for working with the client to coordinate their needs to answer questions or directing the client to the proper department to assist. The role progression consists of three different tiers. Each tier has specific duties oriented to improve the client experience. As the knowledge increases, so will the responsibilities and the pay when moving up each tier. On a daily basis, a Client Success Coordinator can expect to be in touch with at least 15 clients per day on the phone, and the talk time is expected to increase to around 3-5 hours per day, as well as have between 2-3 scheduled calls with clients as they progress on the role. On average, Client Success Coordinators spend about 2+ hours on the phone every day.
• Email communication with clients is also part of the normal daily duties.
• Willingness and readiness to learn and grow in a dynamic, new career field with evolving practices and procedures.
• This is not a typical Customer Representative role. The Client Success Coordinators are expected to develop a very extensive knowledge base over time in topics such as asset protection, business structures, entity formation, estate planning, capital development, etc.

Qualifications

• Minimum 3 years of customer service background
• Comfortable working with technology & word processing systems
• A high degree of accuracy and attention to detail
• Ability to establish rapport with our clients and build strong relationships with our clients in a friendly and confident manner
• Ability to prioritize work and complete duties accurately and timely
• Ability to work independently, without direct supervision
• Comfortable working in a fast-paced environment

Preferred Qualifications:

• Bachelor’s Degree
• Minimum of 2 years of professional-level work experience

Job Duties:

• Provide customer service and assist as a contact for our clients for the wide range of services that we offer
• Respond to all correspondence within 1-2 business days
• Calling and/or corresponding via email with our clients to provide information, answer questions and/or follow through on requests
• Utilize the resources and knowledge of each of our professionals in their respective departments
• All other duties that may be assigned from time to time by management

Full Benefits Include:

• Competitive compensation
• Insurance plans including health, dental, vision; short and long-term disability, 401(k) plan, and more
• Generous allocation of paid time off and holidays
• Unlimited career growth potential

A full background check, drug screen, internet and social media search is required for employment.

Anderson is an EEO employer as defined by the EEOC.

Xapo is looking to hire a Customer Success Advisor - Europe & Africa to join their team. This is a full-time position that is remote or can be based in Gibraltar.

Customer Care Specialist II

locations Phoenix AZ

REMOTE – USA

time type Full time

job requisition id R202320170

Company: Cox Automotive – USA

Job Family Group: Customer Care Group

Job Profile: Customer Care Specialist II

Management Level: Inidual Contributor

Travel %: No

Work Shift: Day (United States of America)

Job Description

CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH.

Key Responsibilities:

• Proficient in all knowledge base requirements.
• Manage high volume of inbound calls, emails and SMS.
• Identify client needs, research issue and provide solutions and/or alternatives.
• Meet and/or exceed quality guidelines and key performance criteria.
• Work across the organization as needed to resolve client requests.
• Effectively communicate how to use any of our customer facing tools.
• Perform other task and duties as requested by management.
• Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.

Skills:

• Excellent oral and written communications skills, particularly in a phone, email or chat context.
• Attention to detail and follow-through.
• Demonstrated ability to adapt in a changing environment.
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
• Demonstrated experience being a customer-focused, service-oriented professional.

About Us:

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Title: Customer Experience Agent (Remote)

Location: Remote – U.S.

The Role:

Splice is looking for a Customer Experience Agent to join our team in New York to help us build the creative hub for the modern musician. We believe in a world where all musicians have access to world-class tools and content that help them achieve their creative potential. And we see an opportunity to realize that vision in a way that grows the pie in the music industry. The result? More and better musicians, more and better music, and an industry that works for everyone. Come join us.

As a member of our CX team you will report to our Customer Experience Manager and be responsible for delivering world-class support to our musician-users. We are looking for an expert problem solver who has a passion for helping others on their music creation journey. Ring a bell? Read on!

Why Splice?

Music starts at Splice. Splice is cultivating the essential ecosystem for music creation with innovative audio products that inspire and enable artists. With sounds, skills and connected instruments – Splice is meeting the needs of a new generation of musicians and creators, alongside a erse and trusted library of over 2 million pre-cleared samples. Splice is a global community of producers, innovators and musicians, offering creative solutions for creative challenges.

Our culture is our community; we hold ourselves and each other accountable as we work to continuously improve, navigate uncharted territory and change the industry for the better. As artist advocates we seek out ersity in who we hire, represent and how we collaborate, to ensure a more inclusive and open minded reality with access and freedom for all.

What You’ll Do:

• Work with our Product Specialist and Customer Experience Manager to handle a erse range of inquiries from our users.
• Engage with our customers via email, real-time chat , and our knowledge base.
• Report technical bugs to our product and engineering teams.
• Identify problems and friction points for our users, then help come up with solutions.
• Draw on your understanding of music creation in order to help our users achieve their creative goals.

What we’re looking for:

• Passionate about creating music
• Prior customer service experience
• Compassionate and empathetic towards your fellow musicians
• Excellent written and verbal communication skills
• A team player who is energized by working with others
• A highly motivated self starter
• Able to flourish in a high volume work environment
• Highly organized and detail oriented

Nice to haves:

• You are a Splice user and familiar with our platform

In accordance with New York law, the salary range for this role if filled within New York is $52,500 – $67,500.

Location:  International, Anywhere; 100% Remote; Part-Time

ModSquad has partnered with Spotify and we need the best of the best in Customer Support!

Do you have a Chat/Messaging – Customer Support background?

Do you enjoy work-from-home and flexible schedules?

Apply to this exciting opportunity today!

This project is growing again and looking for music lovers that want to join our label. We are looking for Mods that are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and a highly interactive orientation program.

In this project, Mods will handle customer support – messaging in both Korean and English.

Commitment:

25 hours per week (8 hours required between Saturday and Sunday)

90 days

Forty (40) hours per week are required during the 4-5 week orientation and nesting period (as needed by ModSquad)

Qualified applicants will need to have language assessments in Korean and English, to ensure adequate proficiency.

Orientation (all times PT):

Begins: May 30, 2023

Orientation: 3 days, 5 am – 2 pm

Nesting: 15 days, 5 am – 2 pm

Hours of Operation: Daily, 8 am – 5 pm. At least 8 hours are required between Saturday and Sunday.

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation

What We Are Looking For:

• Ability to quickly identify any and all issues the customer may have
• Ability to maintain high engagement with both the project and customers
• Someone who wants to help the customer, not just move to the next one
• People driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
• Customer service experience; familiarity handling chats
• Professional/business level proficiency in Korean and English

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on the phone
• Stable broadband internet connection of 25 MBS or greater
• 4GB RAM or better
• Dual monitors highly recommended

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note:  A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Inidual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes iniduals residing in California, Colorado, New York, and Washington at this time.

Location:  International, Anywhere; 100% Remote; Part-Time

ModSquad has partnered with Spotify and we need the best of the best in Customer Support!

Do you have a Chat/Messaging – Customer Support background?

Do you enjoy work-from-home and flexible schedules?

Apply to this exciting opportunity today!

This project is growing again and looking for music lovers that want to join our label. We are looking for Mods that are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and a highly interactive orientation program.

In this project, Mods will handle customer support – messaging in both Japanese and English.

Commitment:

25 hours per week (8 hours required between Saturday and Sunday)

90 days

Forty (40) hours per week are required during the 4-5 week orientation and nesting period (as needed by ModSquad)

Qualified applicants will need to have language assessments in Japanese and English, to ensure adequate proficiency.

Orientation (all times PT):

Begins: May 30, 2023

Orientation: 3 days, 5 am – 2 pm

Nesting: 15 days, 5 am – 2 pm

Hours of Operation: Daily, 12 am – 3 am and 12 pm – 12 am. At least 8 hours are required between Saturday and Sunday.

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation

What We Are Looking For:

• Experience with providing customer support via 4-6 concurrent inbound messages.
• Ability to quickly identify any and all issues the customer may have
• Ability to maintain high engagement with both the project and customers
• Someone who wants to help the customer, not just move to the next one
• People driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
• Customer service experience; familiarity handling chats
• Professional/business level proficiency in Japanese and English

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on the phone
• Stable broadband internet connection of 25 MBS or greater
• 8GB RAM or better
• Dual monitors highly recommended

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note:  A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Inidual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes iniduals residing in California, Colorado, New York, and Washington at this time.

Location:  US Locations Only; 100% Remote; Part-Time

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support! 

Do you have a Customer Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

This is not a sales role, but rather a warm answering service to customers inquiring about the client’s services.

Our client is a company that helps real estate owners lower their property taxes. Mods will help in answering questions about the service, and the sign-up process, and providing updates on current account status via phone and email support.

Project Hours (All Times Pacific):

Monday – Friday, 7 am – 5 pm

Hourly Pay Rate:

To be discussed in the interview phase

Commitment:

20 hours per week

90 days (as needed)

What We Are Looking For:

• Pleasant phone voice
• Phone experience in a call center environment is preferred but not required
• Strong multitasking skills, with a passion for research and learning new things each day
• Energetic and positive iniduals that take pride in helping people find the best solution
• WorkSpace Requirements:
• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation
• ***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Inidual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

#MGMod

Location: US Locations Only

About Atender

We claim to be different from the others in our industry, and we are.

Our fundamental beliefs:

• Trust based leadership is more efficient than other forms of leadership
• Intrinsic motivation is more powerful than extrinsic motivation
• People have a desire to perform, enabling them to do so is leadership
• Passion is more valuable than process
• Be kind

The type of companies we provide services to share this perspective. That is a prerequisite for us to partner up with them.

We work with leading product companies based in Europe that provide services globally. We are their customer facing entity. 

About the job

We are looking for a person who sees solutions instead of problems, who appreciates a people-focused company and wants to work with start-up and scale-up companies.

We love people who are good listeners, and who want to deliver with quality and integrity. You need to be curious and want to make a difference both inidually and as part of our teams.

Our 24/7 team works across a various number of companies giving great guidance and problem-solving for all types of customers. You will be a part of our core team in Málaga either by working from our office or remotely from somewhere else. Working hours are within a schedule of 24/7, but this position will mainly cover weekends and evenings (Málaga time - CET). 

We are looking for someone who

• Is curious, driven and able to work by themselves
• Masters the art of multitasking
• Understands technical products and solutions
• Gives great service by phone, chat and email
• Appreciates being a part of a team
• Communicates well and is able to connect with people
• Speaks either Norwegian or Swedish natively and has a high level of English

At Atender you'll get

• Part-time employment

• A warm, caring and social work environment

• Training adjusted to your inidual needs

• Competitive salary

• Assistance with official registration in Spain (NIE)

Salary and compensation

Sales Support Representative, Medical

Remote

SC Remote, USA

Time Type: Full time

Overview:

Essential Duties:

• Receives telephone calls from FSCs to answer inquiries on various issues, including orders, bills, and shipments.
• Issues return authorizations, credits, and traces customer order shipments.
• Interacts with Regional Sales Managers regarding FSC and customer related issues. Evaluate, analyze and resolve FSC concerns
• Maintains special pricing upon request from the FSC
• Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability
• Applies customer credit card payments, spreads unapplied cash and credits as requested by the FSC
• Notifies FSCs, RSMs and department manager of unusual situations requiring special attention
• Contacts manufacturers for product information and return authorization for non-stock items
• Initiates changes to and cancellation of orders or backorders upon request and advises FSC
• Adheres to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
• Participates in special projects, attends sales or departmental meetings as requested and performs other duties as required
• In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Qualifications:

• Good telephone etiquette, ability to answer a high volume of calls, effective dispute resolution
• Ability to learn applicable computer systems

Experience:

• One year call center, customer service experience, or comparable experience required

Other:

• High school diploma or the equivalent required

The posted range for this position is $33,480 – $58,590 annually which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

• Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

About Us

We invite you to join our nearly 22,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for iniduals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces ersity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

Pitch is hiring a remote Senior Manager, Community Support. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Pitch - An open platform for presentations and content collaboration.

Customer Service Representative

BYOD

United States – Remote OK

Full-Time

Remote

Job Openings

Why SSG?

• Work from home
• Paid training.
• Team-oriented work environment
• Growth opportunity
• Community Involvement – SSG loves to give back!
• Comprehensive benefits package available: including medical, dental and vision, paid time off and paid holidays!

About the Position

• Answer inbound client calls to assist and resolve any concerns, using high-performing customer service skills while meeting and maintaining expected KPI’s
• Conduct research to provide answers for customers to resolve their issues.

What You Bring to the Role

• An excellent communicator, verbally and written.
• Growth mindset and is excited to learn new things.
• Passionate about customer service.
• People-focused, and friendly.
• Computer skills, including typing at least 25 WPM.
• The ability to stay calm and efficient under pressure.

Title: Customer Support Specialist (Care)

Location: Remote

One platform, a whole world of opportunity

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We’re proof that companies don’t need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:

Created a fully-distributed, vibrant team of 500+ employees across 60+ countries

Established a erse leadership team and an employee base that’s 60% female

Achieved one of the highest employee engagement scores in its class

Raised $150 million in Series C funding at a valuation of over $1 billion!

Our momentum speaks to the power of global employment and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!

Location: Anywhere in the world within time zones GMT +/-5h or PDT +/-5h. While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.

Oyster is growing fast, and we are looking for Customer Support Specialists to join our Care business unit, to help us deliver a fantastic support experience to our growing number of customers. You will be part of the Care frontline team of our business and someone who our customers interact with day to day.

The Care team handles all requests that affect customer and team member contracts (e.g. salary or role change), benefits-related requests (e.g. benefits enrollment, statutory benefits), platform and account changes (e.g. update banking details, add super admin), attendance management (e.g. timesheets approvals) as well as any sensitive HR matters.

What you’ll do

• You will be the face and voice of Oyster to our Customers and their Team Members when they need support or extra guidance to use the Oyster platform and services that relate to our Care business unit;
• Working with support colleagues, HR, finance, and legal experts to resolve queries and then sharing your knowledge with the whole customer-facing team
• Using support ticketing platforms (Zendesk) and knowledge-centered support principles to enhance the service experience, both internally and externally whilst providing a human-centric experience
• Maintaining and helping to develop our self-service tools so that we can help the customer help themselves as much as possible

What we’re looking for

• 2-3 years of hands-on customer support at a SaaS business
• Experience in a support or administration role in an HR or People function
• Experience with using a support platform, preferably Zendesk
• An empathic and human-centered approach to supporting customers; you always want to go the extra mile to ensure that the customer is happy and they feel supported
• Passionate about creating and sharing knowledge to build a fantastic support experience for your colleagues and our customers
• First-class attention to detail and reasoning with extreme organization and a proven work ethic
• Comfortable with a high pace work environment and changing customer priorities
• Excellent interpersonal skills, determination and tenacity, along with a sense of humor
• Remote-first advocate and passionate about creating change in the future of work landscape
• Driven by the social impact mission and desire to use skills to influence global change and employment opportunities

You’ll also need…

• A reliable home internet connection (or be able to get one)
• Fluent English language skills

How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.

Our mission is to create a more equal world one global hire at a time. Everything we do ladders up to our mission and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work and we share how we work in the Oyster Public HQ to help other global teams learn from our experiences.

How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our erse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you’re authorized to work where you live, the world is truly your Oyster.
• Paid time off: We’re all about taking breaks we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
• Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
• Wellbeing allowance: Each month, Oyster will top up your Juno wallet with a wellbeing allowance. Juno Points can be applied to anything that helps you show up to work as your best self, whether that’s your internet bill, a class, gym membership, or houseplants. The choices are endless!
• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
• WFH stipend: $3000 stipend to spend on your laptop and any other equipment you need for your home office; we’ll get you up and running in no time!

The best jobs should be available to everyone

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. Please email [email protected] with the subject line: Interview Accommodations if you require any reasonable accommodations throughout the recruiting process.

Customer Support Lead

REMOTE

Germany

Full Time

Description

About komoot

Komoot is an app that lets you find, plan, and share adventures. It’s driven by a desire to explore and powered by the outdoor community’s recommendations. And we’re good at what we do: Google and Apple have numerous times listed us as one of their Apps of the Year. And with over 30 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide.

Join our remote-first team and begin your adventure with komoot.

About the role

Do you have a passion for motivating teams to achieve goals? Enjoy juggling multiple tasks and priorities to create the best possible customer experience. Want to design a customer experience that keeps people coming back? We might be looking for you.

Our Support team at komoot is highly experienced and manages a lot with few people. We provide email support in six languages, offer weekend coverage, and have built an extremely effective support center.

We’re now in the middle of a transformation that shifts the focus of our four full-time team members towards operational tasks and projects while building up a team of freelancers to keep the ticket queue in great shape.

Ready for your next adventure?

What you’ll do

• Lead a remote team of 4 customer support managers, as well as eight freelancers.
• Develop a world-class customer service experience for our users, including great queue management and excellent self-service.
• Enhance overall customer support efficiency and performance by improving the squad’s processes.
• Identify bottlenecks in the current process and spot opportunities for technical and functional improvements and automation, and then you will turn them into practical solutions.
• Oversee day-to-day operations, coordinate team efforts to ensure knowledge-sharing and effective communication, and help to create an inspiring team environment.
• Monitor and analyze performance, set clear team goals, and deploy strategies to achieve them.
• Improve customer service experience for our users, create engaged customers, and facilitate organic growth.
• Keep building on existing self-service solutions and introduce more as needed. Our goal is to build a scalable and sustainable support team.
• Work with developers and QA to find and solve critical bugs in the wild.

Why you’ll love it

• You’ll work with/on a product that encourages people to enjoy the great outdoors and live the best possible life they can every day.
• The team is already in great shape, with many stable structures and processes. You’ll have the opportunity to improve a working system rather than having to build from the ground up.
• You can set ambitious goals and aim for them. We want to create an environment that enables development and growth while providing a fantastic customer experience.
• You’ll work in a fast-paced environment with colleagues who are experts in their field, love what they do, and enjoy spending their free time outside cycling, hiking and exploring more of the great outdoors.
• We let you work from wherever you want, be it a beach, the mountains, your house or anywhere else that lies in any time zone located between UTC-1 and UTC+3.
• You’ll travel together with our team to unique outdoor places several times a year to exchange ideas and learnings and go for hikes and rides.

Requirements

You’ll be successful in this position if you

• Have proven experience with leading teams (3+ years).
• Have proven experience working in high-quality and efficient customer service (5+ years).
• Possess outstanding leadership, decision-making, and people skills. You are a charismatic and hands-on leader who motivates and guides the team to achieve great results.
• Are great at leading experienced inidual contributors and helping them develop their careers further, as well as managing change.
• Are highly self-driven, responsible, and keen to improve. You love learning and finding solutions.
• Have in-depth knowledge of performance metrics, SLAs, and improving support processes.
• Are data-driven and excellent at creating reports that question (or back up) your gut feelings.
• Have experience in using and optimizing Zendesk.
• Open to working on weekends some of the time. As we offer weekend coverage, it’s sometimes necessary.
• You speak excellent English and excellent German.

Benefits

Curious to find out more?

• More about our team and our values here: https://www.komoot.com/jobs
• More about how we work here: https://www.komoot.com/jobs-process#how-we-work
• More about our recruitment process and FAQs here: https://www.komoot.com/jobs-proces
• We support ersity and inclusivity and welcome all prospective applicants.

Not sure if you meet all requirements above? Don’t sweat it if you think you’re the right person anyway, we’d love to hear from you.

We are GovAssist.com

GovAssist.com is the leading company specialized in immigration consultancy dedicated to helping iniduals travel to the United States, affiliated with the UT law firm GovAssist Legal which provides legal services on immigration matters. We have offered superlative assistance to more than 250000 clients so far, and we are preparing for a business expansion.  

The most important aspects of our recruitment process are self-awareness and collaboration. We seek colleagues who have a clear understanding of themselves and what they wish for in their professional path. This means we collaborate with iniduals who not only possess the right skills but also made the conscious decision to look for a company in our industry. We welcome the chance to get to know you, and we are committed to building a erse and inclusive team that consists of a variety of backgrounds, cultures, languages, experiences, preferences, and characteristics.

GovAsisst is actively seeking resourceful and enthusiastic Customer Service Representatives to collaborate with as a part of our global consulting team. We think of You as an independent, high-achieving inidual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. 

* as a team member, you will constantly promote and preserve GovAssist’s dedication to providing an outstanding experience.  

* we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to unravel solutions outstandingly. 

* you will handle a generous volume of inquiries via multiple channels (calls, chats, e-mails) - this is the reason why a solid background in a similar customer service position is required (at least two years), besides being an upbeat and proactive listener.

* each team member takes ownership of their work but can always engage others for assistance when necessary (we pride ourselves on our strong team spirit and are always keen to help our colleagues). 

* multiple time zones collaboration: documentation and communication are key. 

* autonomy in your time management: fully remote, flexible intervals while enhancing the living you lead. 

If you are:

* faultless in written and spoken English and Spanish. 

* adaptable, flexible, and comfortable with ambiguity. 

* a people person, genuine helper: empathetic with customer goals, frustrations, and circumstances. 

* security and privacy-focused; maintaining the company’s privacy and data protection processes are crucial. 

* customer-centric and business-oriented mindset.  

* comfortable with technology and technical terminology. 

* organized and detail-oriented; one tiny error will lead to prejudicious repercussions.  

* have the ability to communicate effectively with iniduals from different backgrounds and levels of comprehensiveness and experience. 

* experienced with complex situations, know when and how to maintain your position, and have a dynamic approach to adapting to changing requirements. 

You may need to adjust to different hours and intervals, but we do our best to accommodate time zones based on the team and location. 

And own:

* a workstation equipped with an Intel i5 equivalent or newer, and 16GB or more RAM (you will be using highly resource-consuming apps, the reason for mentioned processing power being necessary). 

* a second monitor and noise-canceling headset.  

* high-speed internet connection: +30 MBPS with less than 100 secs latency. 

_Then let us meet!

You will:

* provide consultancy and support while helping our customers complete the necessary steps in becoming Green Card holders or permanent citizens, as well as travel across the United States for tourism or business matters; we are expecting you to be fully confident while taking ownership in representing this spectrum of client's experience. 

* be a role model leading our support readiness for existing and predicted challenges and sharing ideas to improve the quality of the team’s customer support service. 

* onboard and integrate yourself into the GovAssist team and become familiar with the various platforms and systems we utilize while offering timely and outstanding support. 

* be diligent in attending training sessions and keeping up with knowledge assembled industry-related on our service offerings and products. 

* learn how talent is sourced and empowered through the GovAssist network and effectively balance responsibilities to ensure the highest efficiency and productivity. 

* build high-touch, consultative, and strong customer relationships through regular and open communications. 

* collaborate with a forward-thinking, globally distributed, and fully remote team. 

* constantly provide feedback and let your management line know how they can help you achieve your goals and potential. 

* will keep practicing and gaining fluency while basic skills are mastered, allowing you to take on newer, more exciting challenges across our company. 

* contribute to peer success through creativity and sharing critical constructive feedback. 

* suggest and challenge current practices and processes to improve the experience for our users and the team. 

* document solutions for the knowledge base and share innovation and automation excellence ideas.

We are keen to hear from iniduals who believe they can have valuable input and are identifying themselves with our mission and environment.