Customer Support Specialist

• REMOTE
• CUSTOMER SUPPORT
• PART-TIME

Who we are:

Founded in 2013, Thistle is a leading tech-enabled food and nutrition company that delivers ready-to-eat meals right to your doorstep. We empower our customers to get and stay healthy while improving the sustainability of our food system. Thistle began as a single pop-up location in San Francisco, going from selling cold-pressed juices to delivering nearly 15 million delicious, healthy, plant-forward meals, organic cold-pressed juices, and snacks.

About the role:

We’re looking for someone who loves helping people and is passionate about the Thistle mission. As a Customer Support Specialist, you’ll field questions from our existing and potential customers through multiple communication channels. You’ll guide customers through Thistle signup and meal delivery and gather feedback to improve the overall Thistle experience. You’ll also coordinate with teams across the company to resolve issues quickly and efficiently. This position is entirely remote and reports to the Customer Support Supervisor.

We are hiring for two positions. One will work PST hours, and the other will work EST hours.

Availability required: Weekends required. This is a part-time role requiring 20-30 hours per week.

What you’ll do:

• Support Thistle customers via phone, text, email, and live chat
• Coordinate seamlessly across multiple departments to resolve customer issues
• Advocate for Thistle customers and surface continued pain points for resolution
• Escalate complaints or issues to leadership or collaborative business partners
• Assist with proactive customer re-engagement efforts, focusing on customer experience
• Own team processes that run on a weekly cadence and suggest improvements for internal efficiencies
• Perform other duties as assigned to support the team

What you’ll bring:

• High School diploma or equivalent required
• Bachelor’s degree or higher preferred
• Minimum of 2 years of work experience in a customer service/success role
• Familiarity with Zendesk or comparable CRM systems
• Empathetic and patient demeanor with exceptional customer service skills
• A desire for authentic interactions – not looking to read off a script
• Ability to multitask while maintaining attention to detail
• Comfort communicating with team members remotely

$23 – $30 an hour

The starting hourly rate for this position is out of the pay band range of $23.00 – $30.00 and represents the company’s good faith minimum and maximum range for this role at the time of the posting. The actual hourly compensation offered to a candidate will depend on various factors, including, but not limited to, the candidate’s experience, qualifications, and location.

Customer Experience Manager

Job Description

Who We Are

Having surpassed $150M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fourth year in a row as ranked by Deloitte!

Why This Role is Exciting

We are seeking an experienced Manager of Customer Experience to join our team. As the Manager of Customer Experience, you will help us launch the CX discipline at AuditBoard! You will be responsible for developing and implementing strategies to improve the overall customer experience for our products. You will work closely with cross-functional teams to map the customer journey, analyze customer feedback, create strategies for closing the loop on that feedback, and develop solutions to enhance the overall customer experience.

Key Responsibilities

• Develop and implement customer experience strategies and initiatives that align with the company’s overall goals and objectives.
• Work closely with cross-functional teams, including product development and marketing, to map the customer journey and identify pain points and opportunities for improvement.
• Analyze customer feedback and data to identify areas for improvement and develop solutions to address them.
• Collaborate cross-functionally to establish and maintain feedback loops with customers to understand their needs and expectations and use the insights to improve the
• Monitor and report on customer satisfaction metrics, such as NPS, and develop plans to improve them.
• Stay up-to-date with industry trends and best practices to continuously improve the customer experience.

Attributes for a Successful Candidate

• 5+ years of experience in customer experience, customer success, or a related field, with at least 3 years in a management or leadership role.
• Strong communication and interpersonal skills to effectively communicate with customers, team members, and other stakeholders.
• Analytical and data-driven mindset with the ability to make data-driven decisions and track progress towards goals.
• Experience working with SaaS products.
• Ability to work in a fast-paced, high-growth environment and manage multiple projects and priorities simultaneously.
• Excellent problem-solving skills and the ability to develop creative solutions to complex problems.
• Passion for delivering exceptional customer experiences and driving customer satisfaction and loyalty.

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Remote and hybrid work options, plus lunch in the office
• Comprehensive employee health coverage (all locations)
• 401K with match (US) or pension with match (UK)
• Competitive compensation & bonus program
• Flexible Vacation (US exempt & CA) or 25 days (UK)
• Time off for your birthday & volunteering
• Unlimited access to LinkedIn Learning
• Employee resource groups
• Stock options
• Opportunities for team and company-wide get togethers!

*perks may vary based on eligibility

#LI-Remote

Endcrawl is looking for a new Customer Support Specialist to help thousands of filmmakers get their film and TV projects across the finish line.

The Job

You'll be responsible for providing world-class customer support to filmmakers who use Endcrawl.com to make their film and TV end credits.

You'll respond to customer email queries, customize end credits projects, and help create both public and internal documentation. You’ll become one of the world’s pre-eminent experts at driving our SaaS app.

During training, you'll be expected to be proactive, ask lots of questions, and be a quick learner. Once fully up to speed (2-3 months), you'll spend most of your time on front-line support. Your secondary duties will involve turning your front-line insights into public help articles and internal documentation.

As someone with the best window into day-to-day customer experience, you'll also be expected to synthesize your perspective into bug reports, feature requests, and other internal pitches.

You will not be providing support via phone, Zoom, text chat, Twitter, or other channels.

About Remote Work

Endcrawl is a remote company, and this is a remote job.

You'll be working in your home office while geographically separated from your co-workers. Before applying, please consider whether this suits your temperament and lifestyle. We have fun working together, but a small company cannot provide a rich social life. You’ll be employee number five, and our third Support Specialist. We think small-company remote work is glorious—but it's not for everyone.

Core Skills

To succeed at Endcrawl, you'll need two things above all else: you need to be a strong writer, and you need to be a strong reader.

1. As a remote company, our culture is “text-first”. On the support team, you'll be expected to write clear and concise prose in customer emails, Slack, help articles, our internal knowledge base, and other corners.
2. When you join Endcrawl, you're also joining a reading club. Besides our weekly all-hands video call, most internal and external communication is text-based.
3. Beyond reading and writing, you should be a natural problem-solver and adept at translating technical problems into plain English. With customers, your bedside manner will be compassionate and solution-focused. You'll think beyond the obvious to get to the real heart of a question.
4. We're not looking for post production gurus or folks with deep programming knowledge. But you should be a Power User type with solid baseline technical aptitude. We will train you on the basics of post production tech and expect you to become fluent in the types of challenges that our customers encounter.
5. This job demands someone with excellent professional-remote skills. That means you're right at home in message boards and chat rooms. You’re somewhat terminally online. You're comfortable with asynchronous conversations. You understand the rhythms of communicating through different online channels. And you know how to establish a good rapport with your co-workers in an online setting.
6. Finally, you want to work in customer support or a related tech field as a long-term career path. (A related field could be something like Product Manager or Technical/Product Writer.) This job is not a stepping stone to a career in film and television. We support filmmakers, but we are a software company.

Nice-to-haves

The following skills are not all hard requirements, but it will be useful to have a working knowledge of at least some of these:

• Markdown
• Spreadsheets
• HTML
• CSS
• Adobe Photoshop
• Notion
• Helpscout
• MacOS
• Regular Expressions
• An appreciation for good typography

The Company

We believe in building calm companies where good people can do good work together in good faith.

Endcrawl has been in business for 11 years. We’ve been remote-only from day one. That means there is no danger of being “called back to the office” because there is no office.

We work hard but don’t take it with us at the end of the day. And while we occasionally all rally during a busy week, we don't believe in crunch or endless overtime. Your Support Team colleagues at Endcrawl estimate that they put in about 15 hours of extra time per year.

We’re clear-eyed that as a small company, we can’t offer many promotion paths. The flip side is that we care about your personal career development, and you will make meaningful contributions to Endcrawl’s culture and product as long as you’re here. If that’s the kind of thing that gets you up in the morning, this job can be rewarding for a long time.

Pay and Benefits

This is a salaried position paying $50,000 per year.

We offer health insurance, including dental and vision.

We will provide you with a work laptop.

Work Hours

You will have a 35-hour work week, Monday through Friday.

During your first 3 months, you should be generally available 9am-9pm Eastern / 6am-6pm Pacific. You will NOT be working 12-hour days, but you will be shadowing and training with different co-workers in different U.S. time zones. So your 35-hour weekly schedule will vary during the initial training months.

Once training is complete, you will settle into a regular schedule. Your shift will be on the later side: approximately 11am-6pm Pacific; or 2-9pm Eastern.

We can hire anyone who is able to legally work in the United States. While your location isn't crucial, your daytime hours should line up with working hours. We don't want to foster night shift burnout.

Time Off

Endcrawl offers 15 days of Paid Time Off and observes 13 holidays per year (9 U.S. federal holidays, plus the week between Christmas and New Year).

How to Apply

Please send your resume and cover letter to [email protected].

Please introduce yourself as a colleague. Remember how much we value writing and reading comprehension—you might want to start by re-reading this entire thing at least one more time. Tell us something about who you are, and keep it tight. Remember that we have to read a lot of these.

Hiring Timeline

We're accepting applications for this position through June 16, 2023. There's no prize for being first, so please take your time. We look forward to meeting you.

Salary and compensation

Benefits

🌎 Distributed team

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Paid time off

Customer Support Lead

Customer Experience | Remote, USA | Full Time | From $33.00 to $36.48 per hour

JOB DESCRIPTION

ABOUT SWING:

On average, U.S. students are with substitute teachers for 5% of the typical school year. That means our students have substitute teachers for more than six months of their K-12 school career. The problem? We’re suffering from a national shortage of substitute teachers. Swing Education is focused on tackling the substitute teacher shortage. Our online platform makes it easy for great schools and quality subs to find each other. We help schools access more subs and offload tedious work associated with managing a pool of substitute teachers (recruiting, screening, payroll, etc.). Our network provides subs with a wider range of work opportunities to gain experience and build their professional network.

After more than seven years in operation we are working with over 4000 schools in 7 states and have filled over 300k teacher absence days. We’re a post-series B company with about 50 employees currently, and our lead investors include GV (aka Google Ventures), Owl Ventures, and Social Capital. We also have a strong commitment to ersity, and our employees are 60% people of color (30% underrepresented minorities) and over 50% female. Our board of directors is also 75% female and 75% people of color.

POSITION SUMMARY:

Swing’s Customer Experience (CX) team seeks to empower our users through easy self-service and provide guidance and expertise when our schools and subs need us. As a Live Customer Support Team Lead, you’ll be responsible for providing world-class customer support, identifying customer pain points, escalating inefficiencies you identify in our support processes, and finding scalable solutions. You will oversee our team of support agents to ensure the quality and world class service standards are being met.

With minimal guidance, you will be able to handle the more complex ticketing issues, such as bugs, missing payments, payment corrections, and escalations. You are highly organized, empathetic, a thoughtful communicator, and energized by helping our school partners and substitute teachers get the most they can out of their Swing experience.

This is a full-time remote position that will be covering a Pacific Standard time zone.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the day to day support operations for your customer group
• Responsible for ensuring the team is meeting KPI goals
• Manage associate data tracking (tickets per hour, quality, CSAT) on a daily and weekly basis
• Conduct quality assessments and provide weekly coaching based on results
• Identify areas for professional development for Tier I and II associates
• Own Trello tracking to ensure payments are being processed in a timely manner
• Provide guidance and ongoing coaching and training for difficult tickets
• Work closely with Tier II technical support to ensure all product changes are documented for internal and external use
• Provide high quality, efficient and helpful responses to customer and substitute requests through channels like Zendesk emails/tickets, live chat, and phone for all ticket types
• Triage and escalate tickets as necessary to CX team leadership
• Suggest, update, and create content for our external Help Center and internal knowledge base to provide an easy, self-service customer experience (macros, help articles, etc.)
• Flag user pain points and provide suggested solutions to the appropriate teams
• Identify areas of improvement in support processes
• Use tools and knowledge base efficiently to maintain low ticket processing times and increase tickets per hour.
• Provide support to other teams as requested
• Take part in company and team initiatives
• Have regular 1:1 sessions with Support Agents

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s degree preferred
• 1+ year of experience as a team leader or supervisor on a support team preferred (preferably remotely)
• Email and Phone Support based customer service experience required
• Highly empathetic, takes time to understand customer pains, needs, and wants, and goes the extra mile to make sure customer issues are resolved as quickly as possible
• Hyper-organized and extremely detail-oriented, with excellent written and verbal communication skills
• Intermediate Excel skills preferred
• Intermediate Math and Writing skills required
• Commitment to ersity and inclusion in working with erse teams
• Good judgment and the ability to handle sensitive and confidential information with discretion
• You consider yourself a technology enthusiast and enjoy learning how to use new technology tools
• Open to traveling twice yearly for team events

COMPENSATION:

Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package that includes the following perks:

• Medical/dental/vision benefits
• Generous FTO
• Paid holidays
• Parental leave
• Stock options
• Professional development reimbursement program
• Mission-driven work
• Fun, collaborative, balanced culture

Location:  US Locations Only; 100% Remote; Freelance

Welcome to Omni, where you can find high-quality remote contracting opportunities! We provide flexible and dependable contract work with leading brands that lets you work from home and earn excellent money. Join us today to start earning a great income from the comfort of your own home!

You want flexible yet dependable work with exceptional companies. Omni provides access to work-from-home contracts supporting leading brands. We’re passionate about empowering contractors while providing a community for you to grow and be successful.

Aside from offering fully flexible work schedules and higher earnings than other platforms, it’s our mission to support you at all stages of your contract. Working from home can often feel isolating. That’s why we prioritize creating supportive relationships for all.

We empower you to bring your creativity and specialized skills to your role and encourage you to develop skills you may not know you have.

Be your own boss. Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

About our application process

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location:  US Locations Only; 100% Remote; Freelance

Welcome to Omni, where you can find high-quality remote contracting opportunities! We provide flexible and dependable contract work with leading brands that lets you work from home and earn excellent money. Join us today to start earning a great income from the comfort of your own home!

You want flexible yet dependable work with exceptional companies. Omni provides access to work-from-home contracts supporting leading brands. We’re passionate about empowering contractors while providing a community for you to grow and be successful.

Aside from offering fully flexible work schedules and higher earnings than other platforms, it’s our mission to support you at all stages of your contract. Working from home can often feel isolating. That’s why we prioritize creating supportive relationships for all.

We empower you to bring your creativity and specialized skills to your role and encourage you to develop skills you may not know you have.

Be your own boss. Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

About our application process

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Call Center Agent

Remote

Full Time

Services

Entry Level

Cennox wants all employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neuroersity, disability status, citizenship, or any other aspect which makes them unique. Therefore, everyone is encouraged to apply for employment with Cennox.

Our Call Center Agents are dynamic iniduals that work in a fast-paced environment. Effective listening/clear communication are key to receive and process client service requests and updates, along with inputting all information into service software templates. As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, lock access, part ordering, and usage.

Essential Duties and Responsibilities include the following, but not limited to:

• Accept and process emails/service requests/updates from clients or technicians via phone and/or email
• Accurately document call information in database
• Update customer with service status and call completion information
• Solicit client/customer feedback to improve customer service
• Troubleshoot a variety of service tickets to determine best resolution for issues and client requests
• Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis
• Assist Field Service Technicians with service tickets, lock access, or other various workload issues
• Dispatch combinations for S&G lock system, dispatch combinations/close seals for Cencon lock system, and verify safety of on-site technicians
• Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging)
• Communicate essential information to co-workers and other departments
• Coordinate with Field Service to provide timely updates to clients on open service calls
• Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients
• Stay current with emails, procedural updates, and call handling documentation
• Work through ManagedSource tickets as they are created in accordance with the procedures outlined in the MS Wiki
• Assign the appropriate ManagedSource technician to MS tickets by determining tier status

Qualifications, Job Skills & Requirements

• Works well at multi-tasking in a fast-paced ever moving call center environment
• Self-starter and self-motivated inidual that requires minimal supervision
• Documents conversations and gathers data quickly and accurately
• Above and beyond customer service in all situations
• Critical thinking and quick decision making
• Clear verbal and written communication and effective listening
• Conflict resolution and problem solving
• High standard of accuracy with attention to detail and thorough follow through
• Meets productivity standards, quality metrics, and completes work in a timely manner
• Maintains professional confidentiality and patience with customers and within the workplace
• Ability to build, maintain, and contribute to a positive team workplace
• Accurate typing, spelling, and grammar
• Dependable with attendance
• Ability to work weekends and holidays, overtime may be required on an as-needed basis
• Schedule flexibility during Paid Time Off may be required to cover shift variance

Experience and Education:

• Previous experience in a call center, preferred
• High school diploma or equivalent
• Proficient in Microsoft applications: Windows, Word, Outlook, Excel

Physical Requirements:

• Vision correctable to 20/ 20
• Finger dexterity for keyboarding and computer usage
• Ability to sit and stay focused for long periods of time

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Customer Support Specialist – Seasonal

REMOTE 

OPERATIONS – CUSTOMER SERVICE 

CONTRACT

REMOTE

Swimply is an online marketplace that allows homeowners to share their passion spaces with their local communities. We started with swimming pools which took us to $20M+ in 2 years, but pools are just the beginning. We’re creating a new category within local experiences. Think AirBnB for swimming pools, hot tubs, tennis courts, basketball courts, music studios, art studios, kitchens and more.

Our Mission

Our mission is to extend the sharing economy beyond the functional to the experiential. We will do this by building an authentic community-driven marketplace that democratizes access and enhances quality of life for the average family. We believe that ownership can be smarter, better, and more meaningful. Helping owners earn an income from their underutilized assets reduces the financial anxiety of ownership and simultaneously fosters community. We envision a world in which anyone, anywhere, can access anything with the tap of a button. From their very own tennis court or swimming pool to home gyms and even music studios – regardless of their economic status.

Where We Are Now

Swimply experienced incredibly rapid growth, largely driven by word-of-mouth and robust media coverage. In just the last six months over 4,000 pools have been listed in the US, over 250,000 hours have been booked, and almost a million Swimply guests have enjoyed a neighbor’s pool.

The Role

We aim to build a world-class customer service organization whose goals are to make our Swimply Hosts and Guests have a positive experience. You will assist in providing support to our community, answering all questions related to Swimply bookings and resolving issues around reservations, cancellations, payments, refunds, and more. You will work towards not just satisfying Host and Guest issues, but creating customer delight and brand loyalty.

Responsibilities:

• You’ll provide world-class customer experiences by interacting with Swimply Hosts and Guests via Support Helpdesk, live chat, and phone to provide successful resolutions to their most important concerns
• Handling customer inquiries of varying types
• Be an active listener and can leverage probing question skills
• Understand customers pain points and advocate their concerns internally
• As the voice of the Swimply brand, you’ll help build up our reputation with your friendly and warm personality
• Work with leading technologies and systems while having a dedicated team of leaders and peers to support you

Requirements:

• Ideally, you’ll have 1-3 years experience working in a Help Desk/live chat/phone support environment
• Familiarity with web-based customer support tools like Zendesk and Slack
• Experience working in a fast-paced, high demand service or startup environment is a plus. Adaptability and patience are key
• Great written and verbal communication skills: You should love writing to and speaking with customers
• Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present nor what issues they are needing assistance with
• Pressure makes you perform at a high level and you can handle stress well. Conflict resolution skills and a personality that thrives in a fast-paced environment is highly recommended
• You align with Swimply’s mission, and are self-aware and maintain a positive attitude in all situations
• You are a go-getter and a self-starter
• You are organized and a strong problem solver, with the ability to think outside the box
• Highly dependable
• Seeking limited positions for both Full / Part Time hours
• Looking to fill multiple shifts: hours may range between: 10am (est)/10am (pst) – 6pm (est)/6pm (pst)- (nights, holidays and weekends)
• Since this is a fully remote work position, you’ll need dependable internet connectivity, your own computer equipment that is compatible with our programs and a comfortable and distraction-free work environment

Join Swimply because:

• You’ll be getting in on the ground floor to make a key impact at a consumer marketplace startup that is experiencing rocket ship growth
• You’ll be part of a team that is mission-driven, works hard, plays hard (generally in and around swimming pools ), and is in service to our community of hosts and guests
• You’ll receive Swimply credits for free swims for you, family, and friends to experience our customer journey first hand!

$22 – $25 an hour

Customer Support Associate

at Vori Health

Remote-US

Who We Are:

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.

As the Customer Support Associate, you will play an active role in infusing the patient experience with hospitality and compassionate service, helping to answer questions, resolve issues, and educate patients on Vori services. You will support patients throughout their care journey, helping to manage incoming referrals and coordinating with the patient’s care team. Additionally, you will communicate feedback internally to the appropriate stakeholders (Clinical, Product, Engineering, etc.) to ensure improvements are made. Being a startup means that this role will be required to wear several hats and be ready to adapt to an ever-changing environment and there may be times where focus shifts quickly from task-oriented work to larger picture strategy.

What You’ll Do

Essential Functions:

• Manage incoming messages, calls, and tickets from patients, using discretion and responding in a timely and hospitable manner to meet our world-class service levels
• Manage incoming referral patients, helping to collect appropriate onboarding information, including insurance information, demographics, and payment information
• Assist patients in trouble-shooting technical issues, such as password resets and accessing in-app resources
• Proactively communicate with patients to collect feedback and whose account or profile requires attention to ensure a smooth clinical experience
• Educate and advocate for patient needs as it relates to navigating to insurance and billing, including eligibility and benefits checks, obtaining pre-authorization, and understanding claims processing
• Coordinate with our internal Tech and Clinical teams to ensure a seamless experience in meeting patient needs, including a sound handoff of communications and creation of appropriate tickets
• Capture all incoming new patients and referral requests from Vori network partners, ensuring the appropriate information is included in one-touch communications
• Assist in the development of technology and service innovations by collecting feedback and presenting to interdepartmental stakeholders internally
• Perform other projects and duties as assigned

Who You Are

Required:

• 3-5 years of experience in a customer support role within hospitality or health care
• 1-3 years at a fast-paced, ever-changing start up
• Technical aptitude and ability to learn software programs
• Experience using Zendesk, Jira Service Desk or a similar customer management platform
• Proficient in Microsoft Office Suite or Google Drive, specifically Excel or Sheets
• Knowledge of best-in-class customer service practices
• Proven track record of providing exceptional experiences for customers
• Ability to work in multiple technology platforms simultaneously
• A passion for learning and creating new technology
• Organization and accountability within a fluid and constantly changing environment
• Strong grammar, impeccable written and verbal communication skills
• Self-motivated with the ability to work independently and collaborate seamlessly among many stakeholders

Compensation range for this role is $20-22 an hour.

Deel is hiring a remote Technical Support Specialist - EMEA. This is a full-time position that can be done remotely anywhere in EMEA.

Deel - Payroll and Compliance for International Teams.

Close is hiring a remote Customer Support Executive. This is a full-time position that can be done remotely anywhere in Americas.

Close - Our goal: double the productivity of every sales rep.

ZEBEDEE is looking to hire a Customer Success Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Remote- Customer Service Representative

Requisition Id: 26893

Job Function: Customer Experience

Career Area: Customer Service

Work Location: Work From Home

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Under immediate direction, the Customer Experience Representative maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including pick-ups, billing, payments, product orders, etc., and all other aspects of a customer’s needs.

Key Job Activities:

• Uses excellent communication and multitasking skills to respond to customer inquiries in a timely manner
• Process requests, according to established standards with attention to style, tone, and manner of communication received through the automated phone system, email, web, or mail
• Address inquiries regarding invoices, payments, and collections as outlined by the Customer Service Supervisor, positioning Stericycle products and services to customers
• Research customer issues and find workable solutions
• Share ideas with department that increase efficiencies and effectiveness of customer needs
• Performs necessary record keeping activities
• Perform other duties and responsibilities, as assigned

Education:

Preferred Education:

• in High School or Equivalent

Experience :

• High School diploma or equivalent.
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience.

#LI-GS1

Benefits:

• Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Disclaimer:

Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Customer Service Specialist

locations Remote – Nationwide

job requisition id R014649

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

**Must have call center experience**

The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.

Essential Job Functions:

The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to, answering patient questions regarding statements, posting guarantor payments, setting up payment plans within our policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all of our patients. Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues. Performs other duties as assigned.

Employment Qualifications:

• 1-2 years experience in healthcare industry.
• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 6 months of hire.

Other Knowledge, Skills and Abilities :

Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred. Critical Thinking, Problem Resolution

#LI-ML1

#LI-REMOTE

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

Customer Service Representative

Locations: United States of America – Remote

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your Role at Baxter

This is where you build trust to achieve results.

This role is office-based out of the formerly Welch Allyn branded products facility located in upstate New York in a bedroom community outside of Syracuse, Skaneateles Falls. We are currently operating on a hybrid model working some days remotely and some in office.

As a Customer Service Representative, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients builds your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with healthcare professionals who use Baxter solutions every day.

As our primary connection to the healthcare professionals, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and inform priorities and changes.

Your Team

We embrace opportunities to connect with healthcare professionals that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building strong partnerships are integral to our success.

We’re a friendly, collaborative group of people who push each other to do better every day. We find unique strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or taking on challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Like many sales organizations, our commission and incentive structures can vary from business to business. Often, we establish guarantees for new hires and will always be open and honest with you about expectations and fluctuations.

What you’ll be doing

• Provide pre-sale and post-sale support to distributors and end users for Welch Allyn products
• To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job
• Works under minimum supervision
• Provide telephone support to customers in an efficient manner
• Support the Welch Allyn, Hillrom, business for the areas and/or customers that they support
• Provide day to day support to allocated team members to meet customer requirements
• Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
• Answer customer questions on products and services
• Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information
• Process Request for Material Authorization (RMA) and provide RMA status information as needed
• Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization
• Ability to work with a cross functional team

What you’ll bring

• High School Graduate
• 2 + years of experience in a customer service role preferred
• Fluency in English
• Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or spreadsheet and word processing applications
• Knowledge of SAP and similar order management and processing system
• Numerate and accurate, particularly in relation to data integrity
• Possess a positive attitude, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills
• Excellent analytical and process flow optimization skills allowing for basic trouble shooting.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for iniduals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to iniduals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

About Us

Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

Senior Customer Support Specialist

Information Technology

Remote, United States

Description

VitalSource, is hiring a Senior Customer Support Specialist to contribute to our Customer Support team located remotely.

The Senior Customer Support Specialist will focus on Tier 2 support and quality assurance tasks utilizing strong customer service skills and ideally have a background in technology, development, testing or support. This person will interact collaboratively with clients and multiple high-energy development groups who design and develop technology applications based on various client needs. This position will be remote and report to the Director of Technology Operations for the Intrepid Learning team.

VitalSource is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.

Required Qualifications:

• Previous customer service and/or call center experience required.

Preferred Skills:

Communication and Customer Focus –

• Must have a customer service mindset to work with clients with courtesy, clarity, responsiveness, and expertise, resulting in a high rate of client satisfaction.
• Excellent interpersonal communication skills (written, verbal/presentation); capable of training users in applications and operating system fundamentals and writing basic documentation.

Organization Skills –

• Strong organizational skills with excellent attention to detail.
• Ability to focus on high-quality work while under pressure.
• Independent problem-solving skills and self-direction
• Ability to react quickly and thrive in a dynamic and ambiguous environment.

Technical Skills –

• Experience in web development technologies and analytic monitoring tools a plus but not a requirement. For example, HTML, CSS, Python, New Relic, Kibana, Grafana. HoneyBadger,
• A basic understanding of SQL language and analytics is a plus.
• Hands-on experience in testing complex business applications, understanding large complex environments, and knowledge of requirements-based testing.
• Experience setting up test scenarios.

Basic/Minimum Qualifications and Characteristics

• Reliable and internally driven team-player.
• Ability to maintain full-time work schedule during normal company operating hours (with possible time-zone accommodations)
• Highly supportive of the business and of its ideals and strategies.
• Interested in results and team objectives over personal preferences.
• Effective at driving short-term actions that are consistent with long-term goals.
• Strong troubleshooting skills.
• Willingness to learn new skills and technologies.

Key Responsibilities:

Help Desk/Application Support

• Investigate and bring to timely resolution all Help Desk issues.
• Provide guidance to end-users for Tier 2 help desk issues via primarily a help desk ticketing system, but also email, chat and rare virtual meetings.
• Document user issues including clear and concise reproduction scenarios.
• Develop and execute test scripts to validate resolution of issues.
• Modify or create new user accounts (adding new members, changing members, modifying security levels)
• Administer content and reports within the system.
• Occasionally be on-call to support the technology team with rare technical emergencies.

Implementation and Integration Support

• Recommend and document policies on system use and services including best practices.
• Contribute towards initiatives that improve the consistency and quality of our products.
• Where applicable, work directly with the development team to implement new configurations to the system and drive updates requested from Intrepid.

QA/Testing

• Analyzes project requirements and develops test plans, test cases and other testing documentation.
• Executes test cases.
• Determines the correct level of regression testing based on planned changes.
• Create and execute semi-formal test cases/plans to run against applications after patches and upgrades have been made.

Other Duties

As needed, including harnessing the candidate’s strengths where they will benefit clients, teammates, and the company.

What We Offer:

• Culture:Collaborative, Inclusive, and Mission-driven
• More in your pocket:Competitive base salary and a strong variable component
• We take care of all aspects of our people:Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
• Retirement:401K match up to 5%
• We support our families:12 weeks of paid parental leave.
• Continued education:Use our tuition reimbursement program.
• The Importance of Balance:start at 4 weeks’ vacation, 12 sick days, 10 company holidays, and 3 personal days.
• Flexibility:flexible work schedules and remote capabilities (by team) – feel free to skip the commute and hit your deadlines from home
• Casual Dress: be as comfortable at work as you are in your own living room
• Wellness : lots of opportunities for fitness challenges and rewards

Salary Range: $60,000 to $70,000

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globallyand today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

Rarible is looking to hire a Customer Success Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Service Agent

Virtual

Req #6

A day in the life:

80% Handling customer service inquiries: 60% Phone Cases, 10% Chat Cases, 30% Email Cases

• Answer phone calls, e-mails, and chat with customers to solve basic customer needs
• Manage case queues and triage instructor cases in a timely manner to hit daily metrics.
• Follow up on open cases.
• Document customer interactions in SalesForce
• Handle difficult/stressful conversations.

10% Program knowledge

• Basic knowledge of all programs
• Knowledge of of materials included in every programs and when and how they will be delivered to the learner
• Knowledge of program certifications

10% Enrollment Process

• Help process enrollments for all b2c sales from the CareerStep team
• Pull reports in Salesforce of Learner information to input into our LMS Canvas
• Run reports in Salesforce and BigCommers to process extensions and online enrollments .

To be successful in this role you will need the following education, competencies, and skills.

Education

• Highschool Diploma

Competencies

• Ensures Accountability
• Holding self and others accountable to meet commitments
• Skills
  • Follows through on commitments and makes sure others do the same.
  • Acts with a clear sense of ownership.
  • Takes personal responsibility for decisions, actions, and failures.
  • Establishes clear responsibilities and processes for monitoring work and measuring results.
  • Designs feedback loops into work.

Customer focus

• Building strong customer relationships and delivering customer-centric solutions.
• Identifies opportunities that benefit the customer.
• Builds and delivers solutions that meet customer expectations.
• Skills
  • Gains insight into customer needs.
  • Identifies opportunities that benefit the customer.
  • Builds and delivers solutions that meet customer expectations.
  • Establishes and maintains effective customer relationships.

Drives results

• Consistently achieving results, even under tough circumstances
• Persists in accomplishing objectives despite obstacles and setbacks.
• Pushes self and helps others achieve results.
• Skills
  • Has a strong bottom-line orientation.
  • Persists in accomplishing objectives despite obstacles and setbacks.
  • Has a track record of exceeding goals successfully.
  • Pushes self and helps others achieve results.

Clearbit is hiring a remote Customer Experience Representative. This is a full-time position that can be done remotely anywhere in the United States.

Clearbit - Business intelligence APIs.

BetterUp is hiring a remote Global Customer Success Manager - EMEA. This is a full-time position that can be done remotely anywhere in the United Kingdom.

BetterUp - We're reworking how you work.

Title: Principal Customer Success Manager (Mountain/Pacific Time)

Location: Remote (USA)

The Principal Customer Success Manager is aligned at the customers’ key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

Responsibilities:

• Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
• Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer’s business priorities.
• Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
• Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
• Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
• Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
• When appropriate, recommend additional expert services needed to drive success.
• Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
• Represent the voice of the customer to inform our sales process or product roadmap.
• Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
• Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
• Predict and forecast risk, renewal and expansion within the customer portfolio.

Basic Qualifications:

• Experienced professional with 5-10 years relevant industry expertise.
• Experience building business value ROI models.
• Working knowledge in a SaaS business model.
• Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.
• Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
• Ability to travel to client sites as necessary

Preferred Qualifications:

• Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
• Thrive in a collaborative fast pace environment and as a part of a results oriented team.
• Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
• Worked in a DevOps environment or with a company going through a transition to DevOps.

The base salary range for this position is 83,000 – 127,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an inidual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with erse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Paid volunteer time off – 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days & Midyear Wellness Week – scheduled company-wide paid days off in addition to PTO and scheduled holidays
  HibernationDuty – a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

Customer Service Advisor

(R-13925)

REMOTE – UNITED STATES

OPERATIONS

EMPLOYEE: FULL TIME – REMOTE

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth.

Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and erse thinkers are always welcome. Come join us!

An inidual contributor role dedicated to the effective resolution of tactical customer inquiries and the continuous improvement of team operational performance and customer satisfaction.

Essential Key Responsibilities/Job Summary

• Accurate, timely, complete and consistent global customer support involving resolution of telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet
• Perform Quality review of team member customer interactions and monthly referral analysis to identify and action improvement areas
• Handle floor escalations from team members and effectively defuse and resolve
• Develop and deliver learning material/curriculum to team members to improve Advisor performance
• Serve as the representative or lead for the team on group projects including new product launch preparation, tool adjustment/roll-out, process improvement etc

Education/Experience and Competencies

• Product Knowledge – Demonstrated competency in the feature functionality, usage, navigation, and user set-up/management for the suite of relevant products. This list varies by L1 area -ie Enterprise, SMB, UKI. Each area can submit a list of the appropriate products.
• Data – Demonstrated competency in the elements, global coverage, and representation of D&B content. While there are some representation differences that may vary product to product, the majority of this knowledge set is consistent across L1 areas.
• Data Supply Chain – Demonstrated competency in the systemic collection, correction, and data flow processes that underpin our content delivery. While there is some variance by product, the majority of this knowledge is consistent across L1 teams.
• Customer Service Tools and applications – Demonstrated competency in the core tools and applications used in the Customer Service team. These include Salesforce (Case Management, Reporting, Escalation, etc), Query Resolution Master Process, Vocalize dashboards and navigation, DUNS Right, DUNS Link, Phoenix etc. These are largely consistent across L1 teams
• Product/Service Offerings – unique to SMB – Demonstrated competency in the saleable products and services, appropriate positioning and pricing, sales compliance practices, and transaction processing dimensions of D&B Cross-sell/Upsell activities.
• Product/Service Offerings – unique to SMB – Demonstrated competency in the saleable products and services, appropriate positioning and pricing, sales compliance practices, and transaction processing dimensions of D&B Cross-sell/Upsell activities.

$33,700 – $59,300 semi monthly

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k & Employee Stock Purchase Plan with company matching.
• Health & wellness benefits, including discounted Gympass membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.

Pay Transparency

Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting. \

Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an inidual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.

Obol Labs is looking to hire a Technical Customer Success Manager (CSM) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Onboarding Specialist

REMOTE

OPERATIONS ONBOARDING AND IMPLEMENTATIONS

FULL-TIME

With over $2 billion in bookings of experiences, the Peek.com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skying, art classes, and more.

The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their business and automated their operations with our technology.

Peek follows a remote-first philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin and beyond. We recently raised over $80 million backed by Westcap and Goldman Sachs to continue uniting the world through experience.

PS: Peek just made the 2021 Forbes America’s Best Startups Employer list and was granted Newsweek’s Future of Travel award.

Responsibilities

• Quality Work Mindset. Give your best every day. Meet & exceed onboarding requirements with an outstanding performance delivery.
• Get stuff done attitude. Do what you say you will do, when you say and do it well.
• Know your partner and their business. Onboard and implement a pipeline of new Peek operators and support them through the onboarding journey optimizing them for success.
• Educate. Facilitate training sessions for new operators focused on how the PeekPro product suite can optimize their business.
• Alleviate and understand partner concerns. We want to anticipate our partner’s needs and provide the best outcomes and .
• Customize Needs. Install PeekPro booking buttons on new partner’s websites through various CMS platforms. Customize PeekPro to best suit our new partners’ business needs.
• Consult. Provide consultative guidance to optimize online booking conversions and PeekPro setup structure.
• Collaborate. Work multi-functionally with Sales, Product, Engineering, and Operations to resolve partner issues and provide user feedback.

Skills You Already Possess

Nice to Haves:

• At least 1-2 years of experience in a client facing role
• Proven ability to manage multiple projects
• An eye for detail, optimization, and future proofing an implementation
• Superb communication skills, both verbal and written.
• Language specialists are welcome.
• True Grit: Courage and resolve. Strength of character and ability to overcome obstacles to get things done right the first time
• English is our business language, and fluency is required
• Comfortable working remotely. We are 100% remote, and rely on Slack, email, and Zoom to stay connected.
• Basic level HTML, CSS, JavaScript, experience with SalesForce
• Business level Spanish fluency

Perks & Benefits

Peek invests in our employee’s health and well-being. We’ve built our benefits package around our Peekster’s needs including full health care, dental, and vision plans, paid maternity and paternity leave, 401k matching, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek’s long-term success.

Customer Care Representative

Job LocationsUS-Remote

Category Customer Service/Support

Type Regular Full-Time

Overview

Are you passionate about providing world-class customer service? Do you have the discipline to work in a remote, structured, call center environment? Do you work well independently utilizing available resources, yet know when to reach out for support as needed? If yes, we may have the role for you!

World Travel Holdings is seeking Remote Customer Service Representatives to support our mission of delivering a remarkable experience to our customers. In this role, you will handle inbound customer service and reservation calls focusing on one call resolution.

What you’ll receive

• Training: Paid training, as well as on-going development to help you grow in your role and career.
• Pay: You will receive an hourly base pay of $14/hour plus bi-weekly incentives based on performance.
• Equipment: We’ll provide you with the computer equipment and headset needed to work remote.
• Support: You are home but not alone! Our internal support team is available real-time to help you be successful.
• Benefits:Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.
• Travel Perks:Experience the industry through deeply discounted cruises, access to travel agent rates, an annual rewards cruise for top agents, and much more.

About World Travel Holdings

World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 erse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services.

World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment.

Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

Responsibilities

• Effectively handle 2 – 3 inbound service and reservation calls per hour.
• Accurately process new vacations and make requested changes to existing reservations in a timely manner.
• Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
• Utilize available resources to efficiently handle customer requests independently and accurately.
• Consistently meet or exceed performance goals and maintain productivity standards.
• Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.
• Be reachable and available by telephone, email, and instant message during work hours.
• Engage in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives.

Qualifications

• Schedule Adherence: Available to work a full-time schedule between 35-45 hours/week based on business needs. Additional schedule requirements include:
• 6-week training schedule: Monday-Friday, 10am-7pm EST.
• 1st schedule post-training: You will be assigned a schedule based on business needs. Hours will vary between 8am-10pm EST, Sunday-Saturday. Schedules will include weekends, holidays, and your days off may not be consecutive.
• Shift-Bid scheduling: After your 1st schedule post-training, your schedule will be based on a ranking system as part of our shift-bid process. Schedules change every quarter and vary between 8am to 10pm EST, Sunday-Saturday. Schedules will include weekends, holidays, and your days off may not be consecutive.
• Reliability: Must be able to adhere to and work your schedule on a consistent basis.
• Service: Ability to delight customers by creating a remarkable experience on every call. Attention to detail is a must!
• Tech Savvy: Strong typing skills and proficient with internet navigation, instant messenger tools, email, and Microsoft Office.
• Communication: Amazing phone presence and ability to communicate through all mediums (verbal, listening, written) to win customers over quickly and help them experience their dream vacation.
• Receptive: Open to receive coaching feedback through regular meetings and apply learnings.
• Dexterity: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.
• Remote: Disciplined and resourceful to meet business demands in a structured, virtual call center environment.
• Workspace: You’ll need a workspace free from distractions with reliable internet connectivity (minimum internet speeds of 5.0 Mbps upload and 10 Mbps download). This home office must not be in the same residence as an existing remote employee.
• Residency: Must be a resident and live in a US state. We do not hire in AK, CA, HI, KY, ND, OH, OR, and PA.

Payroll Customer Care Advocate

San Francisco, CA; Denver, CO; New York, NY; Remote

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer’s shoes. Sometimes you won’t know the correct answer, but you are the kind of person who is always up for the challenge. We can’t promise it will be easy. We can promise it will be time well spent.

Our success in the Payroll Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex payroll and tax questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.You’ll gain skills and experience working on behalf of one of the most exciting payroll and benefits platform for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and reflection on performance.

Here’s what you’ll do day-to-day:

• You will own customers’ inquiries from start to finish while keeping the customer updated at all times during the resolution process. While you can expect to primarily be on our live inbound phone channel for the entirety of your shift, a Payroll Customer Care Advocate should be prepared to flex on to our email and/or chat channels based on business needs.
• You will be expected to work a full-time 40 hour/week schedule during our hours of operations.
• You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.
• You will work in close collaboration with other advocates as well as collaborate across the company in order to influence product development.
• You will deliver exemplary customer service using a “search first” mentality, ensuring comprehensive research of a question is carried out through our various internal resources channels before asking for further support.
• You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
• You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
• You will be flexible in order to accommodate annual volume spikes ranging from December through March where we require additional weekend overtime and blackout periods for paid time off in order to provide the best service possible to our customers during the most critical time of the year for small business owners.

Here’s what we’re looking for:

• Experience: You have 2 – 4 years of experience within the call center, technology, retail, hospitality space and are seeking a new challenge. Up to 2 years experience in the Payroll and Taxes space.
• Technical Ability — You must feel comfortable working with multiple and perhaps new technologies in a digital-first environment (tools such as Salesforce, Slack, Confluence, NICE Workstation are used often). You will navigate multiple digital systems and use customer data to inform decisions.
• Collaborative: A consummate teammate, ready to wear multiple hats, inspire those around you, and work collectively while priding yourself in maintaining a professional brand and image.
• Accountable: A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction. Takes pride in seeing customer interactions through from start to finish.
• Manages Stress Effectively: You’re an autonomous problem solver with a personality that thrives in a dynamic environment. You are not afraid to ask for help when the clock is ticking, but you always check your resources before sending out the call.
• Reliable: Iniduals should take pride in showing up to work not only for yourself but for our customers. You’re proud of your perfect attendance award from grade school!
• Ethical: You hold true to your values of providing top-tier customer service. You are self-motivated to continuously strive towards improvement to better the success of our team and our customers. Shortcuts should never be taken.
• Great written and verbal communicator: You are a confident communicator and methodical thinker. You consistently demonstrate exceptional writing and verbal communication skills and are adept at explaining technical concepts to a wide range of audiences. You understand the importance of listening to the customer before delivering service.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $22.12/hr – $25.01/hr in Denver & most remote locations, and $26.98/hr in San Francisco & New York. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures.

Customer Success Operations Manager at Birdeye in US – Apply now!

Customer SuccessFull-Time

REMOTE

Description

Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.

What You’ll Do

As the Customer Success Operations Manager, you will be responsible for streamlining the day-to-day operations of the customer success team, ensuring they deliver exceptional customer service, analyzing customer data to identify trends and opportunities for improvement, and working cross-functionally to implement new processes and procedures.

To succeed in this role, you will need a strong background in customer success, knowledge of important customer success metrics, and an understanding of revenue operations. You should be skilled in data analysis and identifying actionable plans to drive customer success, be an effective communicator, and able to work collaboratively with cross-functional teams to achieve results. Seeking a candidate who has succeeded in a highly-visible, fast past SaaS environment. This role offers various opportunities for growth and rapid advancement.

If you are passionate about ensuring customer success and would like to become a part of our growing team. This role offers various opportunities for growth and rapid advancement, we encourage you to apply.

Responsibilities:

• Collaborate and present to the Senior Leadership and Executive team on a regular basis.
• Integral part Customer Success leadership, vocal about important initiatives, process gaps, etc.
• Build and present analysis across a broad range of topics and customers (e.g. small business and enterprise segments, staffing optimization, tech stack optimization, gross revenue retention, etc)
• Drive process simplification, automation, and enhancements to bring scale to the customer success process
• Develop and maintain customer success processes and workflows to ensure consistent delivery of exceptional customer service
• Analyze expansion pipeline data, identify patterns, trends, and gaps, and provide data-driven insights to leadership
• Analyze customer data to identify trends, customer behaviors, and areas for improvement
• Collaborate with cross-functional teams to improve the customer experience and ensure customer success goals are met
• Coach, train, and develop the customer success team to drive their success and growth
• Collaborate with other departments to ensure seamless customer onboarding and adoption of the company’s products
• Develop and implement metrics to track team performance and progress toward customer success goals
• Identify and implement new tools and technologies to streamline customer success operations
• Drive customer success initiatives, such as customer satisfaction surveys, customer engagement programs, and customer success advocacy programs

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field
• SFDC Certification will be an advantage
• 5+ years of experience in customer success, revenue operations, customer service, or a related field, preferably in an Enterprise/B2B SaaS company
• Strong analytical skills and experience analyzing customer data
• Excellent communication and interpersonal skills
• Ability to work cross-functionally with other departments
• Demonstrated experience developing and implementing processes and procedures
• Experience with customer success tools such as CRM, customer engagement, and customer feedback platforms
• Ability to work in a fast-paced, dynamic environment
• Passion for designing processes that scale
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and, most importantly, our customers. Our quality is world-class. We deliver what we commit to, roll our sleeves, and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in ersity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

• Flexible work from home options available
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Maternity & Paternity Leave
• Employee Resource Groups – network with like-minded “Birds”
• Abundant opportunities that come with a dynamic and fast-growing organization!
• A competitive salary
• A rich benefits package including Medical, Dental, and Unlimited PTO
• Maternity Paternity Leave
• 401(k) plan
• Abundant opportunities that come with a dynamic and fast-growing organization

Mattermost is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada, Germany, Greece, India, Spain, United Kingdom or United States.

Mattermost - A flexible, open source messaging platform.

Apollo is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in Colombia, Philippines or Mexico.

Apollo - Apollo is the all-in-one sales intelligence platform.

Circle is looking to hire a Customer Success, Intern to join their team. This is an internship position that can be done remotely anywhere in the United States or on-site in San Francisco CA.

Omada Health is hiring a remote Enterprise Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

Customer Experience Team Lead

• Employees can work remotely
• Full-time
• Department: 240 – Customer/Member Experience

Company Description

Privia Health elevates the patient-provider relationship by delivering tools, talent, and technology built to transform healthcare. Our proven, physician-focused platform is designed to reduce unnecessary costs, achieve better outcomes, and improve patient health and provider well-being.

Job Description

Title/Position: Customer Experience Team Lead

Department or Business Unit: Practice Operations, Customer Experience

Employment Type: FTE

Exemption Status: Non-Exempt

Min. Experience: Entry/Mid-level

Travel Required: None

Overview of the Role:

The Customer Experience Team Lead is responsible for supporting the Customer Experience Manager, with meeting the service level metrics and to ensure the quality and level of service to our patients exceeds expectations.

Primary Job Duties:

• Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
• Function as a subject matter expert by assisting with escalated phone calls/emails/cases and responding to the Specialists needs in a professional, timely manner.
• Professional communication with teammates, patients, and other guests of Privia.
• Critically analyze a situation and are able to escalate issues to the appropriate internal partners and then meticulously follow through with them to ensure that the customer is served in a timely fashion.
• Identify process improvements, current trends (issue and volumes), and training opportunities, and then report them in a timely manner to your manager.
• Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
• Meet with the Leadership Team monthly to discuss issues, team performance and metrics.

Qualifications

• High School Diploma required, advance certification a plus
• 1+ of Previous management/leadership experience preferred
• Familiar with Healthcare billing and claim resolution is preferred
• Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
• Excellent written and verbal communication
• Availability to work an 8 hour shift between the hours of 8am – 6pm
• Accessibility to secure, quiet work space with high-speed internet to work remotely
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Ability to multitask, and identify areas of priority.
• Ability to provide feedback in a positive, constructive manner.
• Problem solver.
• Process oriented, but able to think outside of the box to solve issues.
• Trustworthy, and confidential.
• Team player, focused on creating strong team morale.
• Strong leadership skills.

Customer Service Representative

Service/Support Remote, United States 2023-855

Description

At Spoonflower (part of the Shutterfly family of brands) our mission is to inspire iniduals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for iniduals to create, sell, and shop for unique fabrics, wallpaper, and home dcor. Spoonflower’s global marketplace connects our customers to more than 1 million designs by independent artists from around the world.

The role of the Customer Advocate is to serve our rapidly growing community of designers, sewists, and fabric lovers. Spoonflower has a special relationship with the community that uses its service. Our relationship with our customers is our most important marketing tool and we rely upon an engaged and positive relationship with the Spoonflower community in order to grow. Creating positive interactions with customers while still managing time effectively is one of the primary skills of a Customer Advocate.

Essential Position Functions

• Handling inidual communications with members of the Spoonflower community via email, chat, and phone.
• Providing information about our products, services, and order status.
• Supporting customers who need assistance uploading and preparing digital images.
• Potentially supporting higher needs customers like small business owners and Pro members.
• Contributing content to our help pages, blog and elsewhere.
• Resolving issues using good judgement, sensitivity, and quick thinking.
• Providing feedback to the engineering, product, marketing and operations teams about product, promo and technology challenges

Job Requirements and Qualifications

• Ability to work within Eastern Time Zone hours
• 1 – 2 years of customer service experience answering customer service tickets.
• Experience with Zendesk and Microsoft is desired, but not necessary.
• Outstanding writing skills. Must have a solid grasp of grammatical rules, the ability to properly construct sentences and to write clearly and concisely while still communicating the entirety of the message. A writing assessment is a part of the application process.
• A positive outlook and a collegial and professional attitude.
• Ability to communicate and collaborate with customer service teams and other departments and companies within the Shutterfly family of brands.

Supporting a erse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.

California : [$18.90-$26.80]

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/

Customer Service Representative

Fitness (Remote. $15/hour)

Customer ServiceRemote, United States

Description

American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our Fitness Programs. By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in supporting our company’s mission to empower iniduals to live healthier and longer.

Full-time and part-time regular employees: starting pay at $15/hour with potential of $16/hour within first year, plus merit. Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months.

Seasonal workers and temporary employees: Starting pay at $15/hour.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed).

Responsibilities

• Demonstrates knowledge and understanding of all ASH Fitness products and programs.
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to Research Team for follow up if issue requires additional action.
• Analyzes information, problems, issues, situations and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs.
• Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.
• Exercises strict confidentiality in all matters relating to the member experience with the Fitness program.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other ASH department personnel, contacting clubs and members as required.

Qualifications

• High school diploma or equivalent required.
• One-year experience performing customer service duties; inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience with MS Office.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified inidual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

Customer Support Advisor

• Customer Service
• Remote job
• Job openings
• Customer Support Advisor

Job description

Who are we?

Pronounced “You and I”, UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do in order to get more visibility, customer leads, and sales.

UENI is a SaaS platform for Small Business Owners. Unlike DIY website builders that only provide a toolkit but expect the business owner to do all the work, we combine technology with human support and do all the work for them. Website, SEO, Google My Business verified listing, hosting, custom domain, and 1-1 coaching are just some of the services we offer, at a price point much more affordable than any digital agency would. A Small Business Owner can join our platform without knowing anything about computers and, 3 days later, have a state-of-the-art online presence that puts big brands to shame.

Already trusted by over 600,000 thousand small businesses across 11 countries, UENI is the one-stop shop for all the tools a small business needs to grow. Founded in 2014, we have already raised over $30 million from Angel Investors.

Working Hours: 9am to 6pm Pacific time. 5 days per week with occasional working weekends.

Please note that this is a contract role.

Responsibilities:

• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
• Reach sales & retention targets to ensure the customer experience is maximized.
• Educate our growing customer base in the use of our tools and the technology which backs it up.
• Become an expert in every aspect of our products & be a true advocate for our customers.
• Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
  • This is an important one, you will have a voice in how we operate, and you will be given the credit you deserve for your success.
• Investigate technical issues and provide ideas for fixes.

Requirements

• Fluent in English
• Native Spanish (Latin America)
• Experience working remotely is an advantage
• Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard).
• 1+ years in a Customer Service role responding to large volumes of emails and chats.
• Strong communication skills, some of our team members are located in other offices.
• Experience in ticketing and/or live chat software is desirable (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
• Genuine desire to create the best customer journey possible.
• Able to explain complex concepts in easy to understand language.
• Portuguese (Brazil) is desirable

Airbase is hiring a remote Customer Success Manager, Mid Market. This is a full-time position that can be done remotely anywhere in the United States.

Airbase - The only comprehensive spend management platform for small and midsize companies.

Customer Support Quality Assurance Analyst

Location

Global

Type

Full time

Department

OperationsSupport & Services

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven iniduals spanning over 100 countries. Our unified yet erse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel’s success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a erse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel the market leader in international payroll and compliance.

About the Role

A Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our Chat Support Agents who deal with our existing and potential users. The QA will monitor chat interactions to assess the support agents’ behavior, proactivity, accuracy, performance, and conformity to Deel’s policies and procedures.

You will assist in developing, creating, and implementing the quality processes and procedures; as well as making recommendations for enhancements to training materials and knowledge base as needed to enhance the overall Deel customer experience.

Duties

• Review and conduct QA on support tickets against the set scorecard, providing feedback and improvement guidelines to agents
• Review DSAT tickets and provide an overview of issues and improvement opportunities to team leads
• Work on root cause analysis
• Identify trends, patterns and gaps in agent, pod and overall Support performance and proactively communicate them to relevant POCs
• Collaborate with Enablement, Training and pod managers to address and remedy trends or gaps detected on pod and Support levels
• Collaborate with Team Leads to address and remedy trends and gaps on agent level
• Support Team Leads in executing the Performance Improvement Plans

Requirements

• You have 2-3 years of experience in a QA role (Tech, FinTech or HR environment is a plus)
• You have experience conducting KPI analysis, especially CSAT/DSAT
• You have experience in root cause analysis
• You have experience in working on product and process improvements in collaboration with teams like Product and Operations
• You have a strong focus on soft skills, possess excellent communication skills and know how to deliver feedback in a constructive way
• You have ability to investigate complex issues to identify root causes and give both in-depth and high-level overviews, as well as improvement recommendations
• You have an analytical mindset and can identify trends and patterns
• You have a hard-work ethic, integrity, and a deep sense of accountability in managing your workload independently while maintaining high quality and volume of work output independently (Having worked before in an remote environment is a plus)

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

• Computer equipment applicable to your role
• Stock grant opportunities
• Additional perks and benefits based upon your employment status and country
• The ability to choose where you work whether it be your home, the beach, or a WeWork

Customer Service Representative

atlanta, georgia(remote)

$16 – $16.25 per hour

temp to perm

high school

shift: First

work hours: 8 AM – 8 PM

category office and administrative support occupations

reference AB_4222704

Job details

Randstad is seeking qualified professionals for a Remote Healthcare Call Center role we have available to work remotely with a Fortune 500 Healthcare Provider located nationally in the United States. If you have previous experience working in a call center setting and are flexible to work between the hours of 8:00 a.m. to 8:00 p.m. EST, please apply online for consideration!

Location: Remote

Hours: 8:00 a.m. to 8:00 p.m. EST Rate: $16.25 per hour

Responsibilities

• Representative will work directly with the members.
• Responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options.
• The intent is to assist the member in selecting the option that best pertaining to them.
• Conducting research on each case, reaching out to the physician’s office, making out bound calls to our members, and fielding incoming calls from members
• Track and communicate system errors in an expediential and thorough manner
• Self-report metrics successfully and regularly
• Take requests for care management from patients, physician offices or imaging centers
• Research issues regarding the certification process and forward to the appropriate parties.

Skills

• Follow-up
• Customer Service
• Active Listening
• Adapting to Change
• Interpersonal Sensitivity
• Client Service
• Customer support
• Customer Relations
• Basic Software Skills
• Empathy

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Webflow is hiring a remote Customer Support Associate - Billing & Accounts (Weekends). This is a full-time position that can be done remotely anywhere in Ireland or the United Kingdom.

Webflow - Responsive web design tool, CMS, and hosting platform.

Call Center Investigations Specialist

MultiPlan United States of America (Remote) Full-Time

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client’s needs and tailoring innovative healthcare cost management solutions.

Our commitment to ersity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent inidual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

This position will take a high volume of inbound calls to process a paperless health insurance subrogation caseload by investigating potential cases and pursuing med-pay, no-fault, liability, and workers’ compensation recoveries. This position’s work environment is team-orientated. The incumbent will coordinate efforts with other members of the subrogation team to maximize recoveries.

JOB ROLES AND RESPONSIBILITIES:

JOB SCOPE:

The incumbent works under general supervision while keeping the needs of external and internal customers as a priority when making decisions and taking action. The incumbent communicates across a base of clients, members, and their employers. The successful inidual in this role must be open to feedback, teamwork, and show a keen interest in contributing ideas to improve existing departmental processes. Decision making in the role is limited and must fall within established guidelines and may often end up being escalated to higher levels.

The salary range for this position is $17 – $18.50. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Job Requirements:

JOB REQUIREMENTS (Education, Experience, and Training):

* Minimum high school diploma and one (1) year experience in an analytic or claims environment. Bachelors’ degree in a relevant field is strongly preferred.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental and vision coverage with low copay & deductible
• Life insurance
• Short and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please

Job Snapshot

Employee Type

Full-Time

Location

United States of America (Remote)

Job Type

Insurance

Experience

Not Specified

Worldcoin is looking to hire a Customer Experience Analyst, App Support Operations (EMEA) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Care Specialist

REMOTE

GO-TO-MARKET

PART TIME

REMOTE

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical’s in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a erse team of high performing iniduals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

Here’s what you’ll do day-to-day:

– Manage day-to-day customer requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)

– Provide coaching to existing users to adopt the JC platform (e.g. layout success criteria and co-create relationship-specific success plans with measurable objectives with clients)

– Execute new member onboarding walking clients through the JC technology platform

– Bring feedback and share insights with the team to generate new product ideas and requests

– Work with your direct manager to (i) identify at-risk customers (ii) execute experiments with A/B testing and document playbooks to improve platform adoption (iii) and escalate open questions and concerns Collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience

Here’s what we’re looking for:

– 3+ years in Customer Success, Relationship Management, Account Management, or similar role in a customer-centric environment

– 1-3 years of experience in an early-stage startup environment (prior to series B)

– Prior healthcare experience with an understanding the regulatory landscape

– Ability to coach and mentor others to achieve expected outcomes while being empathetic

– People-first mindset with a desire to help our customers reach their goals

– Highly organized and detail-oriented

– Great listening and relationship-building skills

– Exceptional verbal and written communication skills where you can craft compelling and concise messages to explain concepts and provide feedback in a positive-active manner

– Demonstrated experience collaborating with internal teams where you thrive in collaborative environments and enjoy problem-solving

– Demonstrated ability to learn quickly, iterate, pivot, and move fast with flexibility and adaptability; is not afraid of change but embraces it as an opportunity for innovation and personal growth

– Data-driven approach to success using KPIs and analytics to measure goals

– Comfortable using tools to complete day-to-day tasks including G-suite, Zapier, Hubspot, stripe, Helpscout, Calendly or Squarespace, Typeform, etc.Self-starter who gets a kick out of building a new product, and is comfortable working without guardrails

Here’s what we’re offering:

– Fully remote role

– Flexible working hours

– Competitive hourly pay

– Growth opportunities and a high level of freedom

– We aim to set our team members up for success and offer a clear path for career advancement and personal growthKetamine-assisted psychotherapy (KAP) training and mentorship given by leading industry experts

– Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together

– The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

Title: CORT – Outside Repair Admin Agent I – CORT – Remote

Location: United States

Monday – Friday, 8:00am – 4:30pm, depending on time zone

Parts, invoice and SRT experience preferred

Will be handling repairs for all units assigned to CORT, that need to be repaired at outside OEM Vendors

Summary

The Outside Repair Agent will be part of centralized support team that will receive intake forms from field operations teams to handle mechanical issues that need to go to an outside vendor/dealer for repair. Agent will be responsible to schedule service for truck and trailer mechanical failures, review and submit warranty as needed, assist with service related questions and set up and document necessary information in the case management tool. The Outside Repair Agent must be able to deliver outstanding customer service to ensure every Ryder branch and Ryder customer receives the best customer service experience.

Essential Functions

• Customer Service: Assist customers who are experiencing a vehicle breakdown. Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates. Improve the quality and consistency of customer communications and ensure customer’s expectations are met. Make assessments to the case and workflows to determine if all internal processes and procedures are being followed. Function as an account specific team member with a greater understanding of customer specific parameters. Drive improvement of Customer Satisfaction Index (CSI) scores
• Work Flow Management: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times. Coordinate with on-call technicians, rental counter team, and the customer s drivers and dispatch teams to identify repair requirements and available substitute units. Coordinate outside repair with vendors and customers
• Administrative: Effectively handle all incoming calls and follow up calls. The candidate will be able to mentor and groom CSCI agents as they are onboarding to include assist with the needs of the training department as opportunities present themselves. Will assist with shift lead role as needed if and when the departmental leadership team deems it necessary. The candidate will work closely with leadership to identify process improvement opportunities. Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc. All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

Additional Responsibilities

• Contribute to making the call center a great place to work
• Display a courteous and positive attitude daily
• The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays
• Have the ability to be multifunctional across all aspects of the call center operation from one business to the next
• Performs other duties as assigned

Skills and Abilities

• Detail oriented with excellent follow-up practices
• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
• Strong verbal and written communication skills
• Apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Strong computer skills including typing, spreadsheets, word processing software, and CRM applications advanced required

Qualifications

• H.S. diploma/GED required General H.S. subjects
• Three (3) years or more experience in Customer Service with issues resolution experience required
• Strong computer skills including typing, spreadsheets, word processing software, and CRM applications advanced required

Title: Customer Account Coordinator (Open to remote)

Job Requisition ID: 265096

Location: Olathe, Kansas, United States, 66061

Category: SUPPLY CHAIN MANAGEMENT

Description:

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s animal nutrition and health business, where we improve lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.

Job Purpose and Impact

The Customer Account Coordinator will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

#LI-AB3

Job Information

Relocation assistance will not be provided for this position.

The expected salary for this position is $40k. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.

At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions)

Location: Open to remote within the US only

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience

PREFERRED QUALIFICATIONS

• Willingness and ability to work in a fast paced environment
• Ability to work with cross functional teams

Equal Opportunity Employer, including Disability/Vet.

Care Coordinator – Remote

Location: United States

About the Role:

The Unite Us Care Coordinator is responsible for supporting Premium customers by utilizing the Unite Us Platform and offering the support and guidance needed to provide quality care coordination. Care Coordinators are platform experts that interact directly with clients seeking services and with the partners that provide resources and support to Care Coordination customers’ clients.

Care Coordinators are Unite Us Platform experts and have the ability to conduct client needs assessments and assist clients in identifying social determinants of health resources to meet their needs.

Unite Us believes that an inidual’s health journey can start anywhere in the community, and you can help us support both the client and community partner’s care journey experience.

What You’ll Do:

• Follow contractual requirements for Care Coordination customers’ clients who may be seeking assistance in areas such as housing, transportation, mental health, employment, benefits, financial assistance and other services
• Conduct basic intake and needs assessment for clients seeking assistance
• Connect clients with the most appropriate services based on their needs, eligibility, and geographic preference
• Correspond with service providers to facilitate a seamless experience for clients seeking services when applicable
• Conduct follow-up with clients and service providers to ensure receipt of services/benefits
• Provide supportive feedback to community-based-organizations serving Care Coordination clients to ensure network standards are met
• Continuously expand knowledge of community resources, services and programs to understand community issues and build relationships with other users of the Unite Us platform

You are a great fit for the role if:

• Experience in navigating social or healthcare services as an inidual, case manager, social worker, care navigator
• Empathy and passion for helping vulnerable populations
• Quick learner who is excited to become an expert in new technologies
• Ability to set priorities and work independently while following standard operations procedures
• Friendly and compassionate; comfortable communicating directly with clients in need and community based organizations
• Resourceful and fast-paced; able to conduct quick, exhaustive online research

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the iniduals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is full-time, remote, and US-based only.
• Our target range for this position is $22.00 -24.00 p/hr. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
• This position may require up to 10% travel.

If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

#LI-REMOTE

Splice is hiring a remote Customer Experience Agent. This is a full-time position that can be done remotely anywhere in the United States.

Splice - Building a creative ecosystem for music producers.

Title: Customer Support Specialist

Location: Remote

About Ceros

Join us as Ceros embarks on the next chapter in our mission to unlock creativity. Ceros is evolving into an essential resource and destination for professional creatives the world over. Our growing suite of cloud-based tools empower professional creators to push beyond their design boundaries and even transform the way they collaborate with their teams.

Today, our products power some of the most engaging experiences on the web. In 2021 alone, interactive content created with Ceros Studio from landing pages and pitch decks to interactive social media has been viewed more than half a billion times. In the meantime, more than 3 million comments have been added to digital content using Markup, our new visual collaboration tool.

Working at Ceros means having an impact at scale. Our products and services are leveraged by top tier brands such as Mashable, Bloomberg, Red Bull or Pinterest and are loved by more than 500,000 users. And we are building something even bigger and better: the creative operating system of the future.

We are backed up and well-funded by top-tier investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

We are remote first forever with a 4 day workweek that finishes every Friday at 1pm.

The Role

As a member of Ceros’ Customer Support team, you will be part of a rapidly-growing software startup. You will act as the front line of support for Customers all around the globe, helping them learn and thrive on the Ceros platform via live chat, email, and screen shares. Your primary focus will be to help customers who have questions about the Ceros Studio and other aspects of the Ceros platform. Your day to day will include answering questions from customers about creating content, troubleshoot any issues customers may have, and (where necessary) work with our Product team to triage and document any software defects that you find.

Key Responsibilities

• Answer technical questions from clients and teammates via live chat and email
• Work side-by-side with clients in the Ceros platform to help achieve their project goals
• Escalate advanced questions or issues through appropriate channels
• Identify opportunities for client training and development
• Become an expert on Ceros and stay up to date on new features
• Identify and report product improvement ideas from clients
• Perform other operational and administrative support as requested by the business

Practical stuff we anticipate you having

• Experience working in common design programs such as InDesign and PhotoShop
• Previous experience working in a Customer Support role
• Working knowledge of HTML, CSS, and JavaScript helpful, but not required
• Ability to communicate advanced technical concepts to a non-technical audience
• Ability to think on your feet and solve problems quickly
• Excellent communication, typing, and grammar skills
• Understanding of DNS and the fundamentals of the internet
• Ability to troubleshoot basic internet networking problems
• Must be a self-starter with a strong sense of accountability
• Experience working with cloud-based design tools is a plus
• Relentless passion and contagious enthusiasm

What we’re looking for from the heart

• Creativity – You find a way
• Authenticity – You take your job more seriously than you take yourself
• Passion – You give a shit
• Courageous honesty – You speak up and push boundaries
• Respectfulness – You keep things civil
• Curiosity – You want to learn new things
• Human whisperer – You listen and seek to understand by asking questions before responding
• Time traveler – You prioritize consciously and use your time wisely and efficiently
• You practice empathy and accountability

Key Things to Know

• This is a full-time position
• This is a remote first role

Compensation

• Ranges from $55,000 – $65,000 base salary
• Pay range varies depending on qualifications and experience

Benefits

• Competitive Salary
• Stock options
• Premium health insurance
• 401K match
• Paid parental leave
• Unlimited vacation days
• Sick Days
• Wellness Fridays (Half Day Fridays)
• Excellent gear (Macbook Air, external monitor, etc.)
• Stipend for the home office set up
• Growth and Learning opportunities within the company
• Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

At Ceros, we are deeply committed to the recruitment, retention, and growth of erse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering ersity across our company.

Pay range varies depending on qualifications and experience

Base Salary

$55,000$65,000 USD

Help Desk Manager

locations US – Remote (Any location)

time type Full time

job requisition id 6394

Job Family: User Support (Digital)

Travel Required: None

Clearance Required: Ability to Obtain Public Trust

Guidehouse Digital is seeing a Help Desk Manager. This position requires a hands-on technical leader who is responsible for the delivery of a superior customer support experience for the internal and external user community. The manager is expected to lead and guide the Help Desk team with complex technical issues while meeting Customer Satisfaction and Service Level Agreement metrics. Additionally, the Help Desk manager must have strong leadership and communication skills to lead their team to exceed performance expectations.

The work location is currently remote. Future work location can be in our Rockville, MD office or remote- anywhere in the United States.

What You Will Do:

• Manage the help desk team and evaluate performance.
• Establish work schedules, approve timecards, and maintain employee attendance and performance records for direct reports, on a weekly, monthly, quarterly, and yearly basis.
• Conduct performance analysis utilizing the system and human-generated data
• Recruit, train, and support help desk analysts and technical support teams by recommending necessary improvements.
• Delegate work assignments, set expectations, and monitor delegated activities
• Contribute to improving customer support by actively responding to queries and addressing survey complaints.
• Establish best practices, and team goals and lead staff to achieve desired results while being accountable for team performance.
• Define and implement processes and procedures for supporting internal and external users.
• Evaluate end-user processes to identify areas of improvement.
• Develop daily, weekly, and monthly reports on the help desk team’s productivity.
• Foster positive end-user relationships and drive customer satisfaction.
• Promote continuous improvement of both Tier 1 and Tier 2 support teams.
• Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
• Gather and report operational metrics, accomplishments, and priorities for monthly Technical Status Review meetings.
• Ensure accurate and timely escalation of user issues for ticket resolution.
• Effectively lead team effort and integrate skills and strengths of iniduals across teams and projects and organizational success.
• Prepare and present employee monthly appraisals, mid-year, and annual evaluations
• Coach, develop, and mentor staff and oversee group activities and productivity
• Establish work schedules, approve timecards, and maintain employee attendance and performance records for direct reports
• Monitor and manage inidual team performance, metrics, service levels, and quality to ensure customer satisfaction
• Present monthly and quarterly productive metrics to federal and program leadership

What You Will Need:

• BS degree with a minimum of 7 years of Help Desk/Call Center management experience.
• Proven work experience as a Help Desk/Call Center Manager (leading a team of 20+ people) and handling 50,000 tickets/year.
• Have experience Supervising employees; including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, etc.
• Have a solid understanding of contact center technology (ACD, CTI, QA, IVR, and KPI) with a preference for deep knowledge in at least one.
• Customer-service oriented with a problem-solving attitude
• Strong written and verbal communication skills, including the ability to present monthly metrics to the senior leadership team.
• Ability to work independently and manage multiple task assignments.
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
• Able to analyze data and make data-driven decisions.

What Would Be Nice To Have:

• An advanced degree
• Ability to work independently and manage multiple task assignments.
• Strong understanding of Salesforce Lightning and Amazon Connect
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.

The annual salary range for this position is $0.00-$0.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a erse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting or via email. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Customer Support Specialist

REMOTE

Remote, Arizona, United States

Customer Success

Full time

Description

LawLytics is the leading provider of website management software for small law firms. The LawLytics platform empowers attorneys by providing the easiest and most efficient way to start, improve and maintain a successful law firm website.

This is a fully remote position. Only candidates based in the United States will be considered.

As a Customer Support Specialist, you will ensure a positive experience for every client as you answer questions about our platform, troubleshoot technical problems, conduct one-on-one member training sessions, and provide strategic guidance. This is an exciting role with evolving responsibilities, including:

• Interacting with customers via phone, email, and video calls
• Collaborating on product update communications and process improvements
• Training LawLytics members on the use of our platform
• Identifying and escalating priority issues to the product team

You should apply if you:

• Have at least one year of tech industry experience
• Know how to find answers quickly (Google is your friend!)
• Have worked with CRM software (we use Salesforce)
• Are able to effectively communicate with less-than-tech-savvy customers

You’ll stand out if you have:

• Experience supporting a website platform product
• Knowledge of SEO and content marketing
• Prior experience in the legal industry
• HTML & CSS skills (bonus points for JavaScript)
• Proficiency speaking Spanish

Why work at LawLytics?

We are a erse team with a great culture, and our company is experiencing rapid growth. We offer competitive pay, generous PTO, 9 paid holidays per year, medical benefits, and more! Visit our website to learn all about us: lawlytics.com/about

NOTE: Only US-based candidates are eligible for this position.

Loom is hiring a remote Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

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