Jetpack Workflow is currently looking for its next Customer Support & Success Specialist. In this role, the candidate will be an expert with our SaaS products, being a part of the Customer Support & Success team. This team embodies our company's value of service. The primary focus of this role is to provide positive one-contact resolutions to customer inquiries. This is accomplished by answering questions and resolving customer challenges quickly and efficiently, to improve Jetpack Workflow's overall customer experience and retention.

The Customer Support and Success Specialist will also be responsible for customer onboarding, team training, assisting with preliminary lead qualification, helping with our free trial experience, upgrades & user expansions. In addition this role assists with the overall success of customers using Jetpack Workflow's cloud-based applications. These customers are traditionally in the accounting, bookkeeping, tax, and financial industries.

Who you are:

You are a natural relationship builder

You love learning new tech

You work well independently and collaboratively

You love using your expertise to teach, coach, share, and selflessly help others succeed.

You have a sense of urgency, are conscientious, and have strong attention to detail and it's important to you to get things done, the right way.

You thrive when you have a variety of tasks, projects, and challenges

You have excellent written, verbal, and interpersonal communication skills with exceptional organizational skills.

You effectively present information (live and or video) and respond to questions, and objections from customers, owners, executives

You are naturally curious and a continuous learner

What you will do:

• Cultivate customer relationships as a trusted advisor in a professional consultative & courteous manner

• Take ownership of first-line, one-call resolutions via phone, chat, and email

• Achieves assigned goals for metrics via phone, zoom, live chat & email; first response times, time to close conversations, customer interaction scores & satisfaction, retention (churn), expansions, upgrades, and renewals by focusing on maximizing the customer experience with every touchpoint.

• Elegantly assist disruptive or upset customers ensuring that every experience is positive

• Provides knowledgeable insight into the products, assisting customers in need, by proactively identifying problems, and finding solutions in real time.

• Is an advocate for both customers and the company in identifying issues and promoting improvements (processes, product features, etc).

• Creating/updating processes to ensure the customer's overall happiness (quick effective responses, problem-solving, billing, coupons, updating communication materials, onboarding files/process, Jetpack university courses, product integrations, etc)

• Manages billing and refunds according to the company guidelines

• Increases revenue by adding user seat count with existing customers along with upgrading service packages (product tiers) and/or subscription plans

• Works on various special projects as requested.

• Analyzes data and reporting to improve productivity, processes, and responsiveness to customers

Mindset you will bring:

• A Passion for problem-solving
• Ambition & a high level of motivation to help customers succeed
• A willingness to contribute ideas, where the best idea wins out.
• Create a positive, upbeat, and encouraging environment
• Patience & empathy
• Someone who can live out our core values of
  • Leave it better than you found it
  • Stay on target
  • Default to action
  • And serve your team and customers with humility

Requirements

• 1-2 years experience with a software company in customer support and or success role (SaaS preferred)
• Bachelor's degree in Business, Marketing, or related field; and/or equivalent work experience.
• Technical background and understanding of software solutions and principles preferred
• Ability to speak clearly and concisely, also write reports & professional business correspondence.

While this position is remote, we strongly prefer candidates who are located in the US Eastern or US Central time zone. We are unable to sponsor work visas at this time.

Bonus points:

• Proficient with the following applications; Intercom, Stripe, and Hubspot

Benefits

• 3% 401K match
• Generous health + dental coverage
• PTO
• Remote Only
• Home Office Stipend (setup, new mac, etc)
• Monthly Internet Stipend
• Disability Insurance
• Voluntary Life Insurance

Who we are:

Jetpack Workflow is a remote, B2B SaaS company that focuses on building delightful products that solve painful problems. After talking with hundreds of customers, we launched Jetpack Workflow in 2016 with the goal of helping accounting firms never miss a deadline. Since then we have gone on to serve thousands of customers, became an Inc5000 company, and transitioned to a remote company in the middle of Covid. Fast forward to 2023 and we're gearing up to have the biggest product release in our company's history. We're looking for the right Customer Support & Success Specialist to work with our team to help bring it to market (and we don't need VC dollars to get it launched).

Axoni is looking to hire an Associate, Corporate Strategy to join their team. This is a full-time position that can be done remotely anywhere in the United States.

SettleMint is looking to hire a Chief Revenue Office to join their team. This is a full-time position that can be done remotely anywhere in APAC or EMEA.

This role will identify and analyze key trends, policies, and strategies of US foreign policy issues, develop research concepts, analyze the foundations of policies, and produce insight reports based on our clients requirements.

Successful candidates require knowledge of multiple policy topics related to US foreign policy or related international affairs, such as the tension with China and issues related to the Russia and Ukraine war. The consultant should have a demonstrated ability to work effectively with a erse set of stakeholders and to get things done.   

Principal Duties, Responsibilities, and Expectations

· Monitoring US foreign policy and analyzing its foundations and latest developments, especially its foreign policy adjustments towards China, its Indo-Pacific policy, its policy stance on Russia and Ukraine war and etc.

·   Authoring assigned reports on the analysis of policy considerations, policy predictions of potential trends and developments, policy recommendations, policy briefs, press releases, talking points, and other materials as necessary.   

· Conduct exchanges and interviews with government officials, experts, scholars, and other relevant personnel on the topics concerned and import the contents of the interviews into the report.

·   Organizing or taking part in meetings, roundtables, and other activities on key policy issues with stakeholders concerned to assess valuable information that is required by the report.

·   Assisting with other tasks when necessary. 

Qualifications

Education

· Bachelor’s degree in global affairs, US foreign policy, international economics, international relations, international security, or a related field required. Master’s degree preferred.   

Experience

· Previous employment experience in US official agencies, such as the US Senate, US House, US Department of State, US DOD, USAID, White House, or similar ones.   

· Demonstrated eagerness to grapple with complicated policy questions.   

· Proven ability to research, analyze, and report on policy issues, including demonstrated experience drafting legislation, policy memos, and other written products relevant to policy and advocacy work.   

· Those who work in New York and Washington DC are preferred.

Technical Skills

· Familiarity with the MS Office suite of applications.   

Personal Attributes and Characteristics

· Strong analytical skills and attention to detail.   

· Strong ability to plan, organize, prioritize work, and multitask to meet deadlines.   

· Strong ability to communicate effectively in English, both verbally and in writing. Second language skills are a plus.   

· Ability to maintain the highest degree of confidentiality and exhibits unquestionable integrity, honesty, and forthrightness.   

· Strong work ethic and desire for personal and professional development. Demonstrates a strong desire for personal excellence and can inspire himself.   

· Works as an effective team member, successfully balancing inidual and team responsibilities.    

Additional Information   

Diversity makes our work stronger. We actively seek a erse applicant pool and encourage candidates of all backgrounds.   

· Salaries are commensurate with experience and the content of the report.

· Candidates must possess authorization to work in the United States.   

Working Conditions     

· Remote working as a general model.   

· May require some hours including evenings and weekends to complete tasks.   

Directions to Apply   

Applicants are required to send their resumes and one or two representative works if any. Representative works should be reflective of the responsibilities and qualifications presented in the job description.

Remote Work - This position can be based anywhere in the US but will be required to work PST business hours.

Vert Energy Group, an Inc. 5000 Fastest Growing Company, is seeking a highly self-motivated and detail-oriented Sales Development Representative who is interested in joining the fast-growing Energy Efficiency & Sustainability industry.

The ideal candidate will possess strong verbal skills and phone etiquette, as you will often be the first person a prospective client speaks with. This position involves making a high volume of outbound calls on a daily basis to executive-level professionals. Successful candidates must be able to speak comfortably with decision-makers.

Job Responsibilities:

• Scheduling appointments with clients and vendors
• Conduct frequent outgoing calls
• Manage multiple simultaneous projects and tasks
• Actively seek out opportunities (new cities/project types)
• HubSpot Tasks (e.g. making calls, sending emails, etc)
• Other tasks as assigned

Requirements

Desired Experience:

• Customer Service (2+ yrs)
• Inside Sales (1-2 yrs)
• Business Development (1yr)
• Business to Business Sales (1-2 yrs)
• Project Management (0-2 yrs)
• Administrative Work (0-2 yrs)

Desired Skills & Attributes:

• Familiar with Hubspot & Monday.com
• Team-player & highly self-motivated
• Exceptionally strong verbal and written communication

Benefits

• $18-21/hr (depending on experience)
• Commission % of each sale
• Eligible for monthly & quarterly performance bonuses
• Equipment reimbursement funds
• Professional development program
• 401(k) with matching up to 5%
• Health, Dental, Vision insurance options

IOV Labs is looking to hire a Director, Investment to join their team. This is a full-time contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

SuperRare Labs is looking to hire an Accountant to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Job Description

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

We are looking for an experienced and focused Technical Implementation Manager - Sprint who will be responsible for driving technical delivery.

What you get to do:

Management of technical API testing issues and risks to ensure successful and on-time project delivery alongside, contributing to process improvement initiatives as it relates to improving project delivery. Prior systems integration experience is essential.  

The Technical Implementation Manager needs and understanding of the card payments industry and issuing processing experience. 

• Proactively supporting customers to make testing happen (get it live in the right way) 
• Working internally across teams with Paymentology to get card authority testing completed in order to get a new BIN live by either working on an offline simulator or conducting live online testing  
• Providing excellent service by interacting with clients via zoom, email and chat to support them in getting their card programmes live quickly and easily 
• Use multiple systems to perform troubleshooting and support clients as they test their card programmes in order to go live 
• Whilst the role has a technical focus, coding is not a component of it. It does involve working with the technical teams in order to test APIs  

What it takes to succeed:

• 3-5 years in card payments industry
• Tech-savvy with proven problem solving skills 
• A strong interest in the technical space and the ability to quickly pick up new tech concepts (mainly APIs) 
• A passion for delighting customers 
• Self-starter who is motivated and eager to dig, problem solve and come up with better ways of doing things 
• A multi-tasker who can juggle helping multiple clients and interacting with card authorities all at the same time 
• Someone who takes ownership, is accountable and proactive (you don’t need or want to be micromanaged) 

**

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

We are looking to hire someone to help create engaging and interesting content for TikTok. 

We consult for a large drink company in the health and wellness market, and we want someone to create 3-5 videos per week. 

If you are a content creator and are already making content for brands, this might be a great fit! If you're good at following trends and creating engaging content please apply!

**A hot VC funded music and audio company is looking for a versatile marketing expert that is in EU timezones.

We own and operate the leading sound effects and music website Soundsnap.com and also Beatopia.com which offers beats for rappers and singers as well as ready to launch an innovative AI tool. Want to market to creators and musicians? Let’s grow together.

You will:

• Create and supervise PPC channels
• Coordinate marketing initiatives and narrative through landing pages,  email automation and video campaigns
• Plan and execute a full funnel strategy -- from acquisition to referrals
• Work with partners and affiliates
• Work closely with the founder, developers & designers on marketing initiatives

Joining us means:

• Unique opportunity to lead the Growth department
• Having a real impact on the Soundsnap and Beatopia brands with worldwide visibility
• Working in a fully-remote, challenging, fast-paced yet friendly environment
• Working in a creative space, around creators, musicians and filmmakers

What you get:

• Fully flexible remote position
• Ability to work in a multi-cultural environment with customers all around the globe
• Smart, driven, ambitious colleagues
• Significant equity/ upside in the success of the business

**Requirements

(What you need):

• Great knowledge of the tools necessary for your job:
  • Google Ads
  • Facebook Instagram Ads
  • Google Analytics / Google Tag Manager / Google Search Console
  • Google Optimize
  • ActiveCampaign, Hubspot, Campaign Monitor or similar marketing automation software
  • Ahrefs
• Practical knowledge of SaaS / E-Commerce hybrid business model and monetization techniques
• Experience in running A/B Tests and online experiments
• Basic HTML & CSS
• Experience in working with developers & agile environment
• Fundamental knowledge of SEO
• Ability to work independently
• A love for music is not necessary, but a plus.
• A strength in either of these is not necessary, but a plus: familiarity with design or copy writing principles.
• Great command of written and spoken English

Feel like you’re a fit? Lets do this together !

Hope you are doing well. My name is Anirudh Mamtora and I am the founder and pastry chef of RUANI. Website: https://www.eatruani.com.

We are a better for you dessert company creating high quality functional desserts which are Gut Healing and scrumptious at the same time. 

I am currently starting to look for an active email marketing partner and want to double down on strategies to generate click throughs and purchases while having an engaging content filled newletter for existing and prospective customers for RUANI Brownies. 

Also, since launch I have not used any professional services to manage the email marketing aspect of the business and this would be the first step in establishing a long term relationship with a partner. 

Pricing is another aspect I would like to discuss further and I am hoping to hear from more regarding the same. Please apply/reach out for more details.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Position General Summary:

The Specialist, Paid Media is responsible for the execution of paid media campaigns across paid search, paid social media, display, and other digital advertising channels. The Specialist, Paid Media supports marketing leadership to meet business goals through strategic planning, data analysis, and compilation of performance metrics into a clear narrative. This position manages and optimizes paid campaigns, analyzes results, and makes recommendations to forecast and measure outcomes.

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

• Bachelor’s Degree in Marketing, Advertising, Business Administration, or a related field; or equivalent combination of education and relevant experience.
• Facebook Blueprint, Google Ads and Bing Certification (required within 90 days of employment).

Experience:

At least 3 years’ experience in: 

• PPC
• SEM
• Bidding
• Google Ads
• Google Analytics
• Meta Ads Manager

Knowledge, Skills, and Abilities (KSA's):

• Strong analytical skills
• Knowledge around the basics of search engine optimization (SEO)
• Ability to work on multiple projects in a deadline driven environment.
• Proficient in Microsoft Excel
• Passion for digital marketing and search engine marketing; willing to keep abreast of new technologies.
• Ability to analyze traffic from digital media buys to gauge success and adjust strategies
• Ability to effectively communicate with others both written and verbally.
• Ability to prioritize tasks while maintaining constant level of high quality
• Strong interpersonal and customer service skills
• Ability to be self-motivated
• Ability to be a strong team player and work with multiple employees to achieve deadlines

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AST (UTC -4), NST (UTC -3:30)

Want to help the best podcasts in the world connect with their most engaged listeners? We’re looking for a Customer Success Specialist for Supercast. 

We’re on a mission to help podcasters build immense value through premium subscriptions, to connect listeners with more of what they love, and to transform the way the industry thinks about the business potential of a podcast.

We are looking for a creative problem solver to join and grow with our team! The ideal candidate has a consistent desire to figure out how things work, and thrives when supporting others!

Reporting to the Creator Success Lead, you will be responsible for managing our support inbox. You’ll be the first point of contact for users who have questions about Supercast, and you'll be responsible for escalating issues and pushing resolutions forward by collaborating with the appropriate teams to ensure that our product works seamlessly to fulfill our customers' needs.

What you will do

• Accurately troubleshoot and solve customer inquiries via email, phone and chat while providing thoughtful customer service along the way. 
• Troubleshooting technical issues (including those on topics like plugins, embeds, and API & zapier integrations) and coordinating resolutions with assistance from the appropriate teams.
• Tracking and meeting internal SLA goals on a weekly basis.
• Assist with the maintenance and updating of our knowledge base.
• You'll become an expert of the Supercast platform, familiarizing yourself with new and existing features and functionality as our product evolves.
• Be the creator champion, liaising with internal teams to ensure a great customer experience and sharing insights that will make our product even better.

The ideal candidate will have:

• 1-2+ years experience in customer support, ticketing support, or customer service.
• Excellent written and communication skills, with a knack for explaining technical things with grandma-level-complexity.
• Familiarity with (or the ability to quickly learn) various applications: Helpscout, Notion, Slack, Stripe, PostMark, Google Suite.
• Organized and able to prioritize tasks in a dynamic environment.
• Continuously striving for growth by asking questions and seeking opportunities to learn.

These things would be a big plus, but we think you could also learn them on the job:

• Experience with membership or subscription services (e.g. Patreon)
• A strong understanding of common tech stack tools to sell online, such as email marketing, product launch strategies, CRMs, website platforms etc.
• Experience with podcasting, or the wider creator economy (e.g. YouTube, Teachable, Thinkific)

Being a Canadian company, we have a strong preference for CA based candidates for this role.

Why you'll love working at Supercast

• You’ll get to be at the heart of a movement that empowers podcasters to earn money directly from their fans.
• We're a mission-led team that cares deeply about the creators that we serve, the way we build a product and a passionate team culture where we can do our best work togetherYou’ll get to work for a remote-first company with current team members across North America. (Your primary work window should be within 3 hours of Pacific Standard Time.)
• As well as a competitive salary you’ll receive all the equipment you need to do a great job, full medical/dental benefits, unlimited paid vacation and exercise reimbursements to stay fit. 
• We're well funded, have incredible investors & advisors and are backed by Tiny, a erse family of companies that prides itself on crafting well-designed, wonderful internet experiences.

**Are you a super motivated person interested in sales and business development?

Then please read on...

We are a fully remote cybersecurity company and we are looking for a motivated person with experience in sales and great people skills to join our team as a Sales Development Representative. 

Great news - this position doesn’t require any prior knowledge in the cybersecurity field. You can become a part of our incredible team of professionals and contribute to the fight against cybercrime - we will be happy to teach you! Our company is fully remote and we believe in working hard, playing hard, learning from mistakes and being kind to each other. Continuous development, agile working and trust are our pillars.

As part of our team you will:

• Advise potential customers (B2B) in initial meetings
• Create inidual offers and conclude sales contracts
• Work on our social media outreach
• Educate customers and prospects about our products and services
• Work towards expanding our customer base and building partnerships
• Learn and use sales processes to maintain your sales standards at the highest level
• Continue to grow knowledge of our products and target markets

This is a fully remote position with a flexitime working model, with preferable time zones being from CET -2 to CET +2. 

**Through your work, you will help our clients cope with the emergency situation of a cyber attack and contribute to the growth of our young company.

**

Job Requirements:

At BeforeCrypt, we place MUCH MORE emphasis on work ethic, willingness to learn, and past results than your degree and grade point average. Have you achieved results in a similar role in the past? If so, that's exactly what we're looking for.

So you can apply even if you don't meet the items listed below. Just convince us in your application why we should still consider you.

**You are a perfect fit for us if you…

• Have at least 1 year of sales experience
• Speak fluent English and German and have a clean and error-free written expression
• Are persuasive, empathetic, articulate and have great people skills
• Have a quick grasp of concepts and a high level of discipline
• Are confident in presenting to high-level execs
• Have an affinity for IT and are basically familiar with IT systems in companies (or are willing to learn them)
• Willing to educate yourself on cyber security trends (focus: ransomware)
• Want to be a part of a growing company and contribute to its success

**Benefits and Perks

Our base compensation (fixum) for this position is €24,000 per year with additional variable compensation based on your sales success.  Your total salary is determined by your success and is on average in the range of €50.000 - €70.000 per year (no cap on sales or commissions).

**It also includes the following benefits:

• Great working atmosphere: We spend a large part of our lives at work. This makes a pleasant and relaxed atmosphere all the more important. The way we interact with each other is very collegial and informal. We all pull together and motivate each other to achieve our best performance and grow personally.
• Work from anywhere: Your workplace is your living room, a nice café or the creative coworking space around the corner. Our company operates 100% remotely and thus offers you incredible flexibility in your everyday life.
• Professional and personal growth: We believe in continuous development and support you with courses, learning material or anything else needed. Your development and growth is our success.
• Job security: Every employee we hire is expected to grow with us over the long term. We know how valuable your experience is over time on our team.
• Leading-edge equipment: For your remote work, we provide you with a powerful laptop and additional equipment, so that the work is always fun and fast.
• Paid time off: We know how important it is to take time off work and recharge, we value your physical and emotional well-being.
• Participation in team events: We organize a live event 1-2 times a year at different locations in Europe. Get to know your colleagues better, improve our team with your input, enjoy the amenities of the respective location and above all: have fun!

At Freethink Media, we believe the daily news should inspire people to build a better world. While most media is fueled by toxic politics and negativity, we focus on solutions: the smartest people, the biggest ideas, and the most ground breaking technology shaping our future. 

Across our two flagship sites, Freethink and Big Think, we publish over 50 new articles and short documentaries every week to a community of more than 13 million followers and subscribers.

Watch this video to see what we're all about: www.freethink.com/about/careers

What You’ll Do

• Architect and build the data layer – Working with the CTO, select the tools that will form the foundation of our modern data stack. Build pipelines that extract data from a variety of sources like Youtube, Facebook, and others, and load that data into a centralized data warehouse.
• Provide cleaned, transformed data for analysis – Using tools like great_expectations and dbt, clean and transform raw data into forms suitable for analysis and visualization.
• Apply software engineering practices to analytics code – Use version control, testing, and continuous integration as part of a SDLC for analytics code.
• Become a data subject matter expert – Be able to answer data questions with confidence and rigor, and collaborate with stakeholders across the company with differing levels of data expertise.
• Develop and maintain the data catalog – Document data sources, schemas, and access and governance rules.

What You’ll Need

• Positive, can-do attitude 
• Excellent communication, problem-solving, organizational, and time management skills
• 4-7 years of experience working with data as a software engineer, data engineer, or similar role
• Strong, recent experience with modern ELT, transformation, and related tools in the modern data stack
• Track record with Python/R and SQL to drive business insights

What You’ll Get Out Of this Opportunity

• Work from home – we’ve been remote-first from inception
• Form the core of a new team, with significant influence and autonomy to shape its growth as well as your own role
• Collaborative culture in a startup environment
• Growth opportunities within a fast-growing company
• Competitive salary and benefits including: Medical, Dental, Vision, Life, and Disability Insurance, 401(k), Commuter Benefits, Mobile Phone Stipend, and more!

Do you meet most, but not all of the qualifications for this role? No worries - we invite you to apply if you think you'd be a great match!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

At Freethink Media, we believe the daily news should inspire people to build a better world. While most media is fueled by toxic politics and negativity, we focus on solutions: the smartest people, the biggest ideas, and the most ground breaking technology shaping our future. 

Across our two flagship sites, Freethink and Big Think, we publish over 50 new articles and short documentaries every week to a community of more than 13 million followers and subscribers. 

Watch this video to see what we're all about: www.freethink.com/about/careers

What You’ll Do

• Build rich, informative dashboards – Enable fast, robust decision making across the organization by surfacing the right insights to the right people.
• Perform analyses – Analyze datasets of varying sizes using statistical and AI techniques to derive insights. Build analytical tables to enable other teams to self-serve and perform more streamlined reporting and analytics.
• Work with teams from across the business – Work with users to understand data requirements, to define useful metrics, and to execute on data and analytics needs to help them better understand tactical and strategic opportunities.
• Publish data visualizations – Work with the editorial team to develop data visualizations to enhance various editorial products.
• Apply software engineering practices to BI code – Use version control, testing, and continuous integration as part of a SDLC for BI code.

What You’ll Need

• Positive, can-do attitude 
• Excellent communication, problem-solving, organizational, and time management skills
• 2-4 years proven experience as a data analyst, data engineer, or BI engineer
• Experience modeling data to drive analytics
• Strong data processing skills, especially using SQL and dbt
• Experience and/or skill in data visualization, especially using modern, web-based tools like Mode, Metabase, and Superset

What You’ll Get Out Of this Opportunity

• Work from home – we’ve been remote-first from inception
• Collaborative culture in a startup environment
• Growth opportunities within a fast-growing company
• Opportunity to interact with stakeholders across the organization to help them gain insight and tell stories with data
• Competitive salary and benefits including: Medical, Dental, Vision, Life, and Disability Insurance, 401(k), Commuter Benefits, Mobile Phone Stipend, and more!

Do you meet most, but not all of the qualifications for this role? No worries - we invite you to apply if you think you'd be a great match!

Are you a creative AI Content Creator with domain expertise in Anyword, Wordtune and Marketmuse and a passion for sharing your knowledge with others? Join the Contra Creator program to create and share high-quality projects and the portfolio of your dreams based on your unique skillset.

As a member of the Contra Creator program, you’ll be creating high-quality portfolio projects about AI and Social Media. These will be featured on Contra and around the web. You will be paid $2000 USD for a 1 month project for the following scope.

**

• Create and share 8 - 10 high-quality projects on your Contra Portfolio. Contra will help you choose the topics that will be most beneficial to your portfolio. We will also do SEO research on each topic to make sure your portfolio gets tons of visibility.
• Host the content on your Contra portfolio that lives on your custom domain (we can help you get one if you don’t have one already)
• Ensure that content is easy to share and engage with on social media platforms and other online channels
• Share content on your social platforms and/or in communities

**

• Experience creating and editing high-quality content
• Strong domain expertise in the AI space
• Active on social media and familiar with engagement strategies (a plus)

**

• Build the Portfolio of your dreams 💭
• Boost your reputation on Contra and as an independent
• Increased discoverability of your unique expertise
• Community of fellow freelancers and thought leaders

**About Contra

The Contra team wants to continue to support the independent community and we believe there is no better way to do this than with paid opportunities 🚀

Contra allows Independents to build their digital portfolio, get discovered by clients around the world, and earn money commission-free; while connecting Clients with top Independent talent.

We believe in empowering people to work the way _they want.

If you are passionate about sharing your knowledge and want to be part of a growing community of creators, please apply here!

Learn more about Contra here**!

Are you a creative AI Artist with domain expertise in DALL-E, Midjourney, and Stable Fusion and a passion for sharing your knowledge with others? Join the Contra Creator program to create and share high-quality projects and the portfolio of your dreams based on your unique skillset.

As a member of the Contra Creator program, you’ll be creating high-quality portfolio projects about AI Art. These will be featured on Contra and around the web. You will be paid $2000 USD for a 1 month project for the following scope.

**

• Create and share 8 - 10 high-quality projects on your Contra Portfolio. Contra will help you choose the topics that will be most beneficial to your portfolio. We will also do SEO research on each topic to make sure your portfolio gets tons of visibility.
• Host the content on your Contra portfolio that lives on your custom domain (we can help you get one if you don’t have one already)
• Ensure that content is easy to share and engage with on social media platforms and other online channels
• Share content on your social platforms and/or in communities

**

• Experience creating and editing high-quality content
• Strong domain expertise in the AI space
• Active on social media and familiar with engagement strategies (a plus)

**

• Build the Portfolio of your dreams 💭
• Boost your reputation on Contra and as an independent
• Increased discoverability of your unique expertise
• Community of fellow freelancers and thought leaders

**

The Contra team wants to continue to support the independent community and we believe there is no better way to do this than with paid opportunities 🚀

Contra allows Independents to build their digital portfolio, get discovered by clients around the world, and earn money commission-free; while connecting Clients with top Independent talent.

We believe in empowering people to work the way _they want.

If you are passionate about sharing your knowledge and want to be part of a growing community of creators, please apply here!

Learn more about Contra here**!

We need a crypto-savvy, financially literate and experienced marketing content writer to fulfill all marketing copy requirements. They’ll not only evolve our tone of voice and ensure brand consistency across all comms, but will be an integral link between marketing and compliance - being responsible for making sure all copy is fully compliant. They’ll need to be the type of writer who, when required, can roll their sleeves up and go after the information they need, rather than sit back and wait for a comprehensive brief from us.

⭐ SUMMARY

We are Pixellu, a software company on a mission to take the work out of running a photography business so photographers can do what they love. We are seeking a world-class Senior Product Manager to manage one of our three products. You’ll be working with the Head of Product, CEO, CTO, and fellow PMs to develop a product vision and execute on that vision with the help of designers and engineers.

📷 ABOUT PIXELLU

At Pixellu, we know professional photographers are frustrated with all of the tedious work required to run a successful photography business. Many get so overwhelmed, they end up quitting on their dream of having a photography career. That is why we create easy-to-use, time-saving software that takes the work out of running a photography business so photographers can get back to doing what they love.

Pixellu was co-founded in 2010 by two wedding photographers. Faced with the challenges of long hours and endless tasks, we began asking ourselves, “How can we save valuable time, make more money, and get our lives back?” Our answer was technology. We started Pixellu with the idea that we could make money by providing an honest service that helped photographers save time and live more fulfilling lives. We believed that, by focusing on a great product and great service, we could build a business that not only does good, but also does well. 

Today, we are a team of 40 team members spread across 15 countries, serving tens of thousands of photographers in over 100 countries. 

Our vision is for Pixellu to become the foundation of more than 1 million successful photography businesses, so that photographers can focus on doing what they love while we automate the rest of their work. We are becoming the bridge between their camera and clients — all they would need to do is upload their photos to Pixellu. 

We embrace the spirit of autonomous teams that are empowered to change the photography world while having a healthy work-life balance. 

Learn more about us and why you’ll love working at Pixellu here: https://vimeo.com/405889874

💼 ABOUT THE JOB

Pixellu currently has three products - SmartAlbums, SmartSlides, and Galleries. You would be managing one of these products.

We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. Our product teams are cross-functional and durable, comprised of a product manager, a product designer, and several engineers.

We staff our product teams with the skills necessary to come up with effective solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement).

While we empower our product teams to figure out the best solutions to the problems that need to be solved, we also hold those teams accountable to the results.  Shipping is necessary, but not sufficient.  We look for product managers that are not afraid of signing up for results, even when this means they have to work through others to achieve the necessary results.

😎 ABOUT YOU

Aside from the job description, here is what we most value in a candidate:

• Customer-focus: Deep empathy toward customers and focus on solving their problems. 
• Communication: Excellent written,  verbal, and interpersonal communication skills. 
• Problem-solving: Not just raw IQ, but rather someone who is intellectually curious, a quick learner, and unafraid to tackle challenging problems.
• Data-driven: Ability to discover unknown unknowns via thorough data research.
• Leadership: Ability to lead teams; emotionally intelligent and able to motivate people of different backgrounds and personalities. 
• Creative: Ability to think outside the box to solve business problems.
• Passionate: Relentless in solving customer problems.
• Humble: A good human, who puts the team first, takes responsibility, shows empathy, admits mistakes, and in general, is a pleasure to work with.
• Hungry: Results-oriented, driven, ambitious, self-disciplined, self-motivated.

📗 REQUIREMENTS

• A deep understanding of the techniques and methods of modern product discovery and product delivery.
• 5+ years working on technology-powered products as a product manager. 
• Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, and marketing.
• Demonstrated ability to solve hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

🏖️ BENEFITS

• 🌎 Work from anywhere
• 🕙 Flex time; aside from "required online hours" of 7-11am Pacific Time, work hours are fully flexible
• 💰 Competitive salary based on experience level and your local cost of living considerations
• 📈 Quarterly profit-sharing bonuses based on seniority and role
• 🏝 22 paid days off annually
• 👶 Paid parental leave

ABOUT THE COMPANY

Usual Company is a stealth startup based on a crypto project beyond existing standards, aiming to break the myth of the stablecoin Trilemma and bring on a new game of capital efficiency. Returning to the fundamentals of web3 democracy with a brand new approach to governance and proceeds distribution. We built it to be safe. We built it to be flexible & transparent. We built it to be powerful. We built it to be the future of money. Giving the power back to THE PEOPLE.

Our team consists of top-notch iniduals. We are fully remote, allowing you to work the hours that fit your lifestyle, as long as you consistently produce quality work. However, we would prefer that you be available in the Central European Time (CET) zone as much as possible. Open communication is essential. We reward autonomy and creativity with unlimited growth opportunities.

JOB DESCRIPTION

We are searching for a talented Tokenomics Specialist to join our team. You will be responsible for testing and challenging the tokenomic features, financial assumptions, and system dynamics of our protocol. You will work to maintain the stability of our RWA assets and synthetics, optimize our financial streams, and bring innovative ideas to our product. With the goal of having a daily view on all the variables that affect the stability of the system, you will play a crucial role in our quest to create the future of money.

In the long run, this position could lead to a role as the CFO for our DAO treasury and stablecoin collateral.

Open communication is vital. Our team values autonomy, and we reward our members with unlimited growth potential.

KEY OUTCOMES

1. Conduct thorough financial stress tests on all tokenomics.
2. Develop compelling arguments to ensure the stability of the system.
3. Design and adjust simulation models to continually assess performance.
4. Draft a comprehensive plan for the DAO treasury and collateral.
5. Stay ahead of market trends and bring innovative solutions to the product.
6. Work closely with both the tech and product teams, fostering effective communication and collaboration.

REQUIREMENTS

• Strong knowledge of the DeFi ecosystem. Have experience in a DeFi protocol or a DeFi Fund.
• Advanced knowledge of mathematics and traditional finance, with a strong understanding of DeFi and modeling.
• Expertise in tokenomics, asset management, and structured products, with coding experience in smart contracts being a plus.
• Ability to analyze market trends and bring innovative ideas to the product. Excellent communication and collaboration skills, with the ability to work effectively in a remote team environment.

JOIN US

Become a part of a team that’s shaking up the crypto world and building the future of money. If you’re passionate about tokenomics and have the desire to make a lasting impact, we want to hear from you! Apply now and take the first step towards an exciting and rewarding career with Usual Company.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

• Contractor, 10-20 hours/week, Remote
• Able to work during the hours of 9-5 EST

As our Marketing Strategist, you’ll help us communicate, inspire, respond to, and connect with potential clients and talent. We’d like to reach more people who are drawn to our company’s purpose, and you’ll be a big part of that.

You Have Experience in the Following:

• Proven work experience as a Marketing Assistant, Marketing Lead, Marketing Analyst or relevant role in the consulting services industry (at least 2 years)
• Demonstrable communication and presentation skills
• Well-versed in content and social media marketing, paid ad campaigns and copywriting
• Proven ability to juggle multiple marketing projects at a time, while maintaining sharp attention to detail
• Excellent listening, communication, and presentation abilities
• Being results-driven and passionate about marketing, metrics, and communication
• Good understanding of marketing performance metrics
• Helping us be more systematic and organized in our social media presence by communicating our message, values, and purpose effectively
• Connecting the dots: we currently have an exciting list of marketing opportunities, but we’re missing the connector

**

• You can step into the digital presence and social platforms we’ve created and bring your own ideas and experience
• You can help us communicate more effectively on our social platforms
• You're enthusiastic and willing to learn on the job - you don't need tons of experience specific to our industry, you can leverage your existing knowledge and experience to learn the intricacies of a new market
• You are a generalist who can help us strategize and then handle the execution of marketing initiatives, leveraging your own execution experience and working in tandem with subcontractors on specific projects and areas
• Excellent communication skills, including strong copywriting skills.
• Highly organized, detail-oriented, effective, and efficient
• Computer whizz (experience with Slack, Canva, Google Analytics, AdWords, and/or Twitter / LinkedIn / Reddit ads is a plus)
• You have a keen eye for opportunities we might be missing and a desire for systemizing and optimizing marketing 
• You’re a problem solver and think ahead to adapt your approach as challenges arise and still hit the mark 
• You love a challenge and are resourceful when it comes to figuring things out 
• You love operating in a fast-moving environment and adhere to deadlines while producing high-quality work each and every time
• Passion for working with others (being collaborative) and helping our team members grow and learn
• You're comfortable being the one domain expert on a team and leading strategy while directly executing on initiatives with support from other business areas
• You can grow brand awareness to improve conversion rates for both the sales and talent pipelines
• You can help us research and understand new markets and find our voice in new service offerings.
• You can handle direct and constructive feedback
• A quiet home work environment, including high-speed internet

Does any of these sound like you? You might be who we are looking for!

**

•  Social Media Strategy and Support 
  • Help optimize our social media efforts and channels by finding new ways to engage and opportunities for improvement of existing initiatives
  • Posting to social channels, including Instagram Feed, Instagram Stories, Linkedin business page and products, Reddit, and Twitter
  • Scheduling posts and selecting images to go with them
  • Co-creating social media content in company style and voice
  • Answering DMs on social media (Instagram, Reddit, and LinkedIn)
  • Actively engaging with the community on all social media platforms
  • All social platforms and marketing inquiries are held and nurtured, without the CEO’s or Integrator’s input. 
•  Email Marketing Support 
  • Drafting and creating marketing emails and newsletters
  • Scheduling and sending email marketing communications
  • Writing, editing, and setting up email automation sequences, using templates supplied
•  Traffic and Funnels Support 
  • Building landing pages, email marketing funnels, and other marketing assets in accordance with our specific strategies
  • Creating assets for Linkedin, Reddit, AdWords, and Instagram ads, reporting on ad campaigns
  • Working with our external AdWords consultant to execute on our paid advertising strategy
•  Further Content Marketing Support 
  • Writing and publishing blog posts
  • Editing videos and adding captions
  • Coordinating our content calendar
•  Reporting on Key Metrics and Industry Trends 
  • Including social channel follows/likes/shares, newsletter open rates, conversion metrics of newsletters, tracking customer journey/conversions
  • Researching and understanding our unique position in the market
  • Seeking out information about our target market by reading what’s current in the industry
  • Proactively studying online marketing strategies and keeping up with the shifts in our space
•  Supporting other team members where necessary 
  • Develop and record new processes and keep them organized in one central location
  • Reviewing existing processes and SOPs and updating where necessary
  • Make suggestions, then work with the team to implement corrections to gaps in the marketing department
  • Supporting the CEO in all marketing requests

🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

Expectations for your first 90 days:

• Trained and capable to fulfill all aspects of the BDC role as outlined
• Mastered scheduling and relationship management
• Knowledgeable in property management and LeadSimple solutions
• Works closely with Sales and Success teams to ensure we create a “WOW” customer experience from sales through onboarding
• Independently manages the sales pipeline, create statements of work and invoices, and ensures the next right action item sis set on all clients in our pipeline
• Surfaces client feedback in a usable format in Product Prioritization meetings

A day in the life of…

• Coordinates with prospects by phone and email to set and confirm the next sales activity is taken
• Provides administrative assistance to the Sales Team
• Effectively monitors the sales pipeline
• Ensures consistent internal and external follow up
• Generates statement of work, proposals and invoices, and monitors their progress
• Develops and maintains customer relationships
• Represents the company publicly on phone calls, trade shows, and in client meetings
• Collaborates with the Marketing team prior to events and travel

Perks:

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture
• Starting base pay rate at $22,000 USD per year, possibility of additional commission available

Please only apply if you:

• Embrace learning new technology 
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• [0+ Experience in…]
• Have B2B SaaS experience (preferred)

We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.

If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!

**NOTE: We are not accepting applications in California, Colorado, or New York at this time.

In summary...

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

Expectations for your first 90 days:

• Builds upon, creates, maintains and schedules a +30-day content calendar
• Collaborates with the marketing department weekly to determine content needs & requests from other departments 
• Reviews & offers suggestions for improvements throughout the customer journey (ie emails)
• Pulls data weekly from channels to help inform our content strategy & forecast needs
• Identifies & builds a minimum of one LeadSimple process

A day in the life of…

• Stays up to date on all product changes, features, and upcoming releases
• Continuously purpose industry knowledge
• Produces high-quality content of all kinds
• Deliver engaging content using a variety of platforms like Figma, Photoshop, Adobe Creative Suite, and Buffer
• Edit, proofread, and improve content across all platforms
• Leverages data to illustrate outcomes and trends
• Builds, creates, maintains, and schedules a 30+ day content calendar
• Attend and fully participates in all applicable meetings

Perks:

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture
• Starting pay rate at $30,000 USD per year

Please only apply if you:

• Embrace learning new technology 
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• 2+ years experience in digital or traditional marketing 
• Have B2B SaaS experience (preferred)

We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.

If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!

**NOTE: We are not accepting applications in California, Colorado, or New York at this time.

In summary...

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

Looking for a Growth-Minded eCommerce Email Marketing Superstar!

-------------------------------------------------------------

This is a dream role designed for a high-achiever who is looking for something different. A role at a place where results are more important than hours spent, where we don’t care where you’re working from, a place that cares about you just as much as our clients. We’re building a different kind of workplace and looking for someone special to join us. 

-------------------------------------------------------------

• Do you want to grow your skills without burning out or being under-appreciated?
• Are you looking to flex that creative mind of yours in an environment that supports problem solving and experimentation? 
• Do you geek out about the latest in eCommerce and email marketing industry news?
• Does the opportunity to drive incredible results for clients excite you?

We’re building a team of the most talented digital marketers distributed across the globe, so if you're a driven, smart and an analytical email marketer who is passionate about taking their skills and career to the next level - this could be the perfect opportunity for you.

Who We Are

We’re a group of talented eCommerce marketers focused on helping D2C eCommerce brands scale profitability. I’m Jason, the founder, and I’ve worked on the consulting and agency side for 20+ years with large brands like Air Canada, Smuckers, Folgers, Nivea, Bick’s, TD Bank, Microsoft, RBC and many more. 

We don’t believe in a “9-5” culture or standard 40 hour work weeks. We believe in delivering impact on time and on schedule. We believe in letting every employee set their own hours and to have the work-life balance they deserve.

We don’t believe in growth for the sake of growth. Bigger is NOT better. Better is better. We believe that incredible growth can happen without stress and burnout. Life is too short to be miserable for the sake of a paycheque. We work hard to hire people we enjoy working with, people that love what they do and we find clients with the same values. They must respect our teams, appreciate their talent and be people we genuinely want to help. 

We see a new way for agencies to operate and we’re excited for the future. 

Our Mission

Our goal is to make a real measurable impact on those around us. 

For our clients, our goal is to help 50 entrepreneurs scale to at least $1MM in profit over the next 3 years. 

For our team, our goal is for them to live their best life while doing work they love. That means supporting personal and professional growth, encouraging time for passions outside of work, and helping them grow without sacrificing their personal life.

For our community, we want to give back a % of our profits to not-for-profits we care about as a team. Our goal is to become a B-Corp in 3 years. 

Making an impact is at the core of our mission. We don’t work to just get paid. We do work that makes an impact and believe in this win-win scenario for everyone around us. 

Skills We’re Looking For:

We’re looking for someone who is…

• Passionate - Has a deep understanding of email marketing – this isn’t your first email marketing job. You have some experience in-house or at an agency and really understand eCommerce email. You don’t just know email, you really geek out about it. 
• A Clear Communicator - You’re a polished writer who is comfortable creating content and editing your own work without much oversight.
• Proactive - Is a self-starter who won’t take no for an answer. You hate being micromanaged and figure things out on your own. You love to learn and are always trying to grow. 
• Organized - Does what they say they are going to do. It should drive you nuts when someone doesn’t follow through. Deadlines, proactive communication, and just getting shit done is what you’re about. 
• Positive - Looks for what they can do better and doesn’t make excuses or blame others when things don’t go well. You’re a team player and bring a positive energy.   
• Analytical / Problem Solver - You believe in data-driven insights. Driving results to you starts with understanding where we are now so you can make an educated plan about where we’re going to go. 

Bonus Skills:

• Klaviyo experience
• Copywriting experience
• SMS Marketing experience
• Client facing account management experience

Who This is Not For:

• Someone who needs and waits for someone else to tell them what to do
• Someone who thinks they know everything or learning ended with school
• Someone who doesn’t genuinely love email marketing

We Hire the Best, Regardless of Their Location, Gender, Race.

We think great work can be done anywhere by anyone with the right mindset and talent. We run a fully remote global agency with members around the world. 

Want to go work a year in Bali? Need more flexibility to take care of your kids? We don’t just enable, we encourage our team to find the right balance in their lives to generate their best work. It’s not about clocking hours in an office or sitting in meetings - it's about results. 

We’re looking for people who can demonstrate they hold themselves to a higher standard in everything they do.

Responsibilities Include (But are not limited to):

• Putting together project briefs and working closely with our talented team of designers, copywriters and developers to execute flawlessly. 
• Reviewing and putting together monthly reporting across clients with a focus on actionable insights.
• Ability to make edits to copy, design or templates as needed to speed up internal and client reviews. As a little test of your attention to detail, please make sure you include the words “Let’s go Raptors” in the first paragraph of question 1 in the application notes. 
• Working in Klaviyo to review flows, forms, segmentation, reporting, etc. 
• Creating strategies and priorities around email campaigns, list growth, flow optimizations 
• QA all deliverables before they go live as the final quality checkpoint.
• Project managing client deliverables to make sure they are done well and on time.

Salary and Benefits:

• This job will start with a 2 to 4 week trial period (hours to be negotiated based on your availability). The role will be full-time hours (approx. 35 hours per week) after the trial period. 
• Salary is dependent on experience  
• Stipend for training & growth  
• Performance based bonuses
• Flexibility to work from anywhere (remote)
• Unlimited vacation time 

HOW TO APPLY

Create a cover letter that answers the following questions:

1. Why do you think you're the “Email Superstar” we’re looking for? Describe why you’re a consistent high-achiever and your biggest strength. Give SPECIFIC examples of past achievements to your successes.

(TIP) If you literally only had 30 seconds with me in an elevator, what would you say is your biggest accomplishment?

2. What attracted you to this role?

3. What's the last book you read? What did you learn from reading it?

4. What do you do for fun outside of work?

5. Explain what you're doing now for work and why you're looking elsewhere.

Once you complete your cover letter, follow the application link to apply.

**Modern C++ Software Developer – Remote

**Reference Number: CSD1022

The Role:

We are looking for a Modern C++ Software Developer to join our software development team.  You will be working on internal software related to trading financial products; monitoring tools; alerting and reporting. You will have the opportunity to offer your ideas, suggestions, and designs to help the team improve their quality of work. The team strives to write clean, decoupled, and testable code with a clear separation of components and responsibilities.

**The key responsibilities of the role include:

●       Develop standalone applications and plug-ins in C++ 17

●       Use libraries such as Boost.Asio for asynchronous TCP sockets

●       Write unit-tests, end-to-end tests and stress testing

●       Communicate with the team to identify business requirements

●       Understand business requirements and develop systems/features to meet them

●       Develop code in accordance with the system design and coding standards with minimal supervision

●       Review the code of associate developers

Main requirements:

●       BSc/MSc in computer science, computer engineering or a related subject

●       Experience in any object-oriented language either in a professional environment or on personal projects

●       Strong knowledge and an active interest in object-oriented principles, practices and design patterns

●       Willingness to work with and learn modern C++, asynchronous programming and unit-testing

●       Excellent problem solving and troubleshooting skills

●       Knowledge of any of the following will be a plus: unit-testing, UML design,Boost.Asio, FIX protocol, MetaTrader API, asynchronous programming, profiling

●       Outstanding communication and interpersonal skills, including the ability to describe software designs at all technical knowledge levels

●       Self-starter with a passion for coding, tinkering, reading, exploring and breaking things

●       Very good written and verbal skills in English

**Benefit from:

●       Attractive remuneration package plus performance related reward

●       Intellectually stimulating work environment

●       Continuous personal development and international training opportunities

Type of employment: Full time

Location: Remote

Please visit www.xm.com/careers/csd1022 to submit your online application for this position.

All applications will be treated with strict confidentiality!

Time zones: SBT (UTC +11), GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Job Description

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

As client facing Implementation**Project Manager** across our EMEA zone - you will be the main player in managing client programme rollout projects and will be key to Paymentology’s continued success as a top payment processor across the globe.

What you get to do:

The goal is to get our clients up and live quickly and successfully and we’ll look to the project manager to manage the rollout process once a client has signed a contract. This role is not just focused on our clients, but also our financial partners, who are very important to us; and so the project manager will act as the face of Paymentology and ensure that these connections remain strong.

Above all, you should share our passion for providing products that change lives and convey this through all of your communication and actions. 

The project manager will manage resources, schedules, financials and timelines throughout the full project delivery. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Senior Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

What it takes to succeed:

• You bring 5+ years of project management experience in the tech sector, prior exposure to the card payments industry, with sound knowledge of issuer processing is highly desirable and would be a huge advantage for this position
• You’ve had proven success managing technical implementations from start to finish 
• You understand the value of relationships and experience has taught you the best ways to build and grow them 
• You’re self-motivated and proactive and are no stranger to working independently
• You speak English fluently in order to communicate effectively with our team members and clients around the globe  
• Your knowledge covers not just project management, but also financial operations and product development 
• You’re tech-savvy and can not only “talk the talk” when it comes to techie speak, but actually understand what it means and how it impacts a project 
• You tackle roadblocks with enthusiasm and use both creativity and strategic thinking to work your way around hurdles  

_English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in EMEA. Working flexible hours is essential for our remote team to function.

_**What you can look forward to

**At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. 

#LI-Remote

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

OVERVIEW

Fractured Atlas is seeking a full‐time Chief Operating Officer (COO). Fractured Atlas is a national nonprofit art service organization with a membership of over 75,000. Our mission is to make the journey from inspiration to living practice more accessible and equitable for artists and creatives. We are dedicated to helping inidual artists and arts organizations at every level of the cultural ecosystem, in every creative medium by providing fundraising tools, educational resources, and personalized support. 

Fractured Atlas is in a moment of transition and there is an opportunity for someone in this new role to come in with skills in organizational change management, leading liberatory organizational practices, and an excitement to help lead the organization in change through a lens of care.

The COO provides leadership and guidance to the organization’s operational functions, including operations, people, and finance. The COO is a steward of the organizational culture and day-to-day activities, ensuring that Fractured Atlas is managed and performing strategically to meet organizational goals and mission. This role is a member of the Finance, People, Operations (FinPOps) team, and works with the entire Fractured Atlas team to further our mission and programs.

REPORTING

This role reports to Theresa Hubbard, the CEO who, along with the Finance, People, Operations (FinPOps) team will support this role in making vision come to life. As a new member of the team you can expect time to learn about the organization’s history, programs, and future, as well as everyone who works at Fractured Atlas. 

“I am dedicated to the success of the inidual who takes on this role and acknowledge that support can look different depending on their lived experience and professional strengths.” - Theresa Hubbard, CEO

CULTURE

At Fractured Atlas, we work hard towards supporting our mission but we also understand that work is just one part of life and support team members having full and robust lives outside of work. 

Our organizational culture embraces people who:

• Are curious and excited by opportunities to better our services, our systems, and ourselves.
• Seek out challenging problems and are comfortable with experimental, high-impact efforts.
• Are agile, creative problem solvers with a focus on concrete results.
• Invest their time in quality work and giving others their respect and support  

We recognize that the culture and core values of an organization should continue to evolve to reflect the world we live in. And we are evaluating our existing core values in this moment of organizational change. Some emerging values that we’re exploring include transparency and feedback, collaboration and teamwork, and centering humanity.

At Fractured Atlas we work to adhere toanti-oppression and anti-racism principlesin all areas of our internal and external work. This commitment is grounded in our belief that change is possible, and that our work and that of the artistic community as a whole will grow stronger as oppression is eliminated. 

In our current phase of this journey towards being an Anti-Racist Anti-Oppressive organization, the whole staff is engaged in all staff ARAO Committee meetings and undergo training as part of their onboarding process. We recognize that we do not have all of the answers as we pursue this work. This work will continue to shift as the Fractured Atlas team changes. We ask that new team members join us as we continue to learn, practice, and grow in this work. Learn more about what it’s like to work at Fractured Atlas here**.

**MAJOR DUTIES & RESPONSIBILITIES

Functional Operations: 

• Leads day-to-day operations with the highest levels of respect, integrity and compliance, demonstrating clear, direct, and timely communication in all matters
• Sets and evaluates legally compliant business policies, procedures, and practices
• Recommends long-range strategic talent management, operational and financial goals
• Works with the CEO to develop an organizational structure that facilitates coordinated work across the company and enables increasing staff responsibility and autonomy.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's effectiveness can be evaluated; identifies opportunities for improvement  
• Interacts with vendors to create and maintain relationships and negotiate contracts.
• Interacts with the board as needed, including joining board conversations and developing materials for board meetings
• Provides mentorship and coaching as needed across the organization.

Managing FinPOps Team: 

• Coordinates and interprets all company policies to assure consistent application and equitable employee relations
• Oversees and implements benefits and risk management practices
• Identifies legal requirements & government reporting regulations for all relevant statutes and prepares information requested or required for compliance. Coordinates and supports audits/reviews by government agencies or other 3rd parties.
• Identifies metrics for the organization’s human resource and talent management functions
• Advises on organizational budget creation and general financial decisions, as needed
• Completes financial tasks, including monitoring cash reserves and investments, approving transfers, managing corporate credit cards, and others as determined.
• Works with team leads to set financial goals and impact for new initiatives
• Advises on internal technology and virtual office operations, as needed

“My hope is that the person taking on this job gets excited dreaming about future possibilities of how Fractured Atlas and organizations in general can approach People and Operations functions. So much of People and Operations is making sure that we follow laws and regulations, but I’d love a colleague and manager that is willing to be a co-conspirator in ing into issues with an expansive and emergent lens to make a better workplace and field.” - Nicola, Director, People Operations

Strategy Development and Execution:

• Works with team leads to manage competing priorities between departments and to create clear guidelines to evaluate how projects align with the goals of the organization. 
• Develops structure for reflection of completed and ongoing projects and initiatives to assess fulfillment of stated goals
• Works with CEO to strategize the objectives and plans for the organization in people, operations, and financial functions
• Manages multi-team projects, developing realistic goals and timelines for each project, and supporting iniduals and teams in order for them to meet agreed-upon expectations 

"I’d love for the person who will take on this position not only to have a strong background in the details required of financial, people, and operations work, but also to be able to link all of the everyday work to the larger changing economic conditions and systems that artists currently are working in. I hope to work with someone who is a clear communicator and is unafraid of engaging in tough conversations to work better together. I’m looking forward to learning and growing with this new colleague!" - Sophia Park, Director, External Relations

WHAT WE’RE LOOKING FOR

• Proven dedication to building workplaces where everyone feels a sense of belonging through a commitment to impactful anti-racism anti-oppression strategies
• Skills in organizational change management, leading liberatory organizational practices, and an excitement to help lead the organization in change through a lens of care
• Superior communications skills - written, verbal and interpersonal, an ability to tailor communication style to erse audiences across the organization, and comfort with engaging in challenging conversations; brings best practices for navigating conflict
• Ability to remain open and willing to new creative approaches to everything
• Proven ability to lead collaboratively and across many functions/departments
• Experience managing a fully distributed team 
• Experience with Human Resources employee relations and understanding of employment law
• Comfort and experience working in financial systems and interpreting and communicating financial data and reports   
• Experience managing multi-million dollar budgets
• Developed skills in various technical tools, for example MS Office, G-Suite, digital security, IT (account admin, etc.), Trello, Slack, etc. 
• Ability to work independently, prioritize work w/ strong organizational and time management skills; strong project management experience
• Demonstrated capability in adapting and innovating business practices and solutions.
• Evaluation-oriented, agile, change agent with the commitment and confidence to assume a leadership role in an evolving complex environment
• Empathetic and engaging inidual, who listens well, is attentive and present, and has high emotional intelligence
• Proven ability to provide mentorship and coaching, experience in virtual environment a plus

**LOCATION

This position is U.S.-based and 100% virtual (with eventual travel about 1-2 times per year*). You can live anywhere in the country but most meetings fall during a 10 AM-6 PM ET window. 

*We hope to resume travel for full staff gatherings, but we respect that iniduals have different risk levels with travel at this time and will work with employees to determine what is possible, with consideration for what is unsafe or uncomfortable for team members. 

**COMPENSATION

This is a full-timeexempt position. Salary is $180,000. Fractured Atlas has fixed-tier compensation, so everyone at each tier makes the same. Learn more about our compensation structure here.

Benefits include employer-contributed dental, vision, medical insurance; flexible spending account; employer-contributed 401K plan; commuter benefits; professional development allowance; ticket and staff donation allowance for artist member projects; internet and cell-phone stipend allowance; workplace supplies allowance; unlimited paid vacation days; paid sick days; paid family leave; and a casual but hard-working, friendly, and supportive work environment.

**TO APPLY

To be considered for the position, please use the application portal to upload all the items below in one PDF-formatted file:

1. Personal Statement addressing the following questions: 

• What about Fractured Atlas drew you to this position? 
• Tell us about a successful people-centered initiative you’ve led. What made it a success? 
• What is a core value or principle that is important to you and how does it inform your approach to leadership?    

2. Resume no longer than (2) pages

3. A list of (3) professional references complete with phone number, email address, and explanation of the relationship. (References will not be contacted without your prior consent.)

If you're looking for a way to merge PDFs,iLovePDF is a free browser based option. Incomplete submissions will not be considered, nor will submissions sent via email, post mail, or fax. 

We receive many applications for each job and cannot respond to questions about the position unless you are having a technical issue with the job portal or are requesting accommodations for the process. If you need help with a technical issue or are requesting accommodations, please email [email protected].

Want to know what’s next after you apply?Here is a breakdown of the steps of the hiring process. You can learn more about Fractured Atlas by reviewing our website, blog, andwork.fracturedatlas.org 

**OUR COMMITMENT

Fractured Atlas is an equal opportunity employer that values ersity, equity, and inclusion. (Read more about our Anti-Racism and Anti-Oppression commitment.) We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**POSTING DATE

Posting date February 7, 2023. Applications will be reviewed on a rolling basis with a priority deadline of March 7, 2023 at 11:59 PM Pacific Time.

**

**

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing beautiful catalogs online. We also give our customers, leading retailers such as Mattel, IKEA, Home Depot and Williams Sonoma, the personal service they deserve, which has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands and more than 1950 customers worldwide.

We’re looking for a dedicated and passionate Client Onboarding & Implementation Consultant to help us develop and increase our customer value. You’ll be part of our international customer team, working alongside our Customer Acquisition, Customer Success, Development, and Product teams.

The Client Onboarding & Implementation Consultant is a key client-facing role within Publitas where you will be tasked with ensuring that our enterprise clients are on-boarded on our SaaS platform quickly and with a high level of quality and customer satisfaction. You will also be required to consult with our existing client bases to find new innovative solutions to their ongoing challenges.

**Responsibilities

• Lead customer onboarding projects
  • You will accompany, lead, guide, and advise clients on their journey to implementing our solution throughout their business.

*   This includes system setup, configuration, and user training.  

• Solution consulting
  • Lead and participate in client-facing workshops to scope and design a fit-for-purpose solution. Working closely with the client to define long-term success metrics

*   Assist the end-user as the key subject matter expert relating to Publitas and our commercial offering  

• Project management
  • Identify, categorize & escalate delivery risks

*   You will be working on various project types, including design, technical, and integration as well as development and print-digital transformations.  
*   You will consult with clients on their design/technical best practices and make suggestions based on our current services package. Analyse and document business processes  
*   Plan and manage multiple projects simultaneously  
*   Manage a variety of different scale projects lasting from 1-2 days to 6 months.  
*   Ensure clients and internal stakeholders are kept aware of project status, outstanding tasks, and agreed timelines while keeping projects within plan.  
*   Following the project through the full project life cycle working in an agile environment  

• Pro-actively identify ways of improving the implementation processes and team documentation.

• Work closely with our wider Services and Customer Success team to deliver fast pace high profile client-facing projects

**Requirements

• Fluency in English and German.

• Prior experience in working directly with clients to understand requirements and implement technical solutions

• Must be a natural problem solver

• Have significant commercial acumen

• Proven track record in delivering SaaS implementation projects

• Skilled communicator with the ability to identify and engage key stakeholders

• Excellent organizational and planning skills

• Currently based in the EU.

**Bonus

• Experience with Digital publishing/Marketing and Retail clients

• Knowledge and experience of project management methodologies and design. Experience using Asana, JIRA or similar project management interface.

• You have a basic understanding of HTML, Tag management software, and advertising software.

• You have a basic understanding of SEO and google analytics. 

• You have a basic understanding of Adobe InDesign/Photoshop.

**If you’ve been reading this far, chances are high you're a bit like us:

• You desire to do things better and to improve the world around you.

• You believe that results and impact matter more than hours spent.

• You’re self-driven, and you love the fact that Publitas operates through values & habits such as:
  • Honesty

*   Respect  
*   Passion  
*   Generosity  
*   Excellence  
*   Curiosity  

**What can you expect from us?

• €31.200 - €59.400 gross salary per year. Salaries are assessed based on your relevant experience, level of seniority, and location.

• 25 vacation days per year and your National Holidays off.

• A contract of indefinite duration.

• Work from anywhere you desire.

• A monthly shared office space/co-working allowance.

• A one-time home office setup stipend.

• A top-of-the-line MacBook.

• Monthly wellness allowance to stay healthy while working remotely.

• Annual retreats in some of the greatest cities in the world.

• Free books in Kindle and Audible store.

• We'll challenge and support you to get the most out of your potential through 1-1 sessions to get the most out of your and our potential.

  Please also have a read through our _Recruitment FAQ

  _

_We promise to get rid of everything that stands in your way so you can create your best work. If this sounds like your kind of place, it’s time to get in touch.

We are looking for someone with deep software development knowledge to help us craft an amazing Developer Experience for our powerful headless CMS and DXP. If you are into frontend/headless/jamstack topics, this is a great opportunity.

Your job is to stay up to date with the latest technologies, create great integrations to them, and keep in touch with developers. The mantra for our dev experience is "fast, easy, fun & effective". You'll work with technologies like React, Vue, Angular, Svelte, Remix, Next, Nuxt, Storybook, Vercel, Netlify, Github, Gitlab.... you get the idea.

If you're ready to strive to create value in newer ways and to think outside of the box, you're the perfect match for us - **so please read on!

What things you’ll be doing?**

• Manage Developer Experience product areas of the Magnolia Digital Experience Platform (DXP) through their life cycles.
• Research: Engage with developers of customers & partners for both fundamental research (understand their problems, requirements, and wishes) as well as to collect feedback on current works in progress. Translate insights into a coherent product strategy and help our customers grow.
• Shaping: Shape developer features such as frontend framework integration, Rest APIs, Content Type definitions, IDE tooling, etc.
• Delivery: Manage the development backlog and work with the team building solutions on a daily basis.
• Roll out features / collaborate with the product marketing department.
• Observe market trends, and keep up to date on the latest tech.
• Occasionally attend and/or speak at conferences.

What do we need from you?

• Minimum of 4 years experience in software development.
• Interested in Headless CMS, DXP, and Jamstack
• Ideally familiarity with its developer communities and opinions on, and enthusiasm for, Developer Experience.
• Ideally previous role as a product manager or similar with experience in research & validation.
• You love to make things.
• Excellent writing & presentation skills.
• The ability to effectively collaborate and communicate with stakeholders across all levels within the ecosystem.

So, who are we?

• We are a fun and open-minded bunch of colleagues spread across the globe.
• Aside from work, we are parents, gamers, bookworms, athletes, adrenaline junkies, philosophers, and so much more.
• Yearly company trip. We’ve just been to Interlaken/Switzerland - we’d love to see you at the next one!
• Constant learning and knowledge sharing with some of the best professionals in the industry.
• Lateral and vertical growth opportunities.
• Flexibility, flexibility, flexibility.
• Remote-friendly vibes.

We are for you if you like to…

• take charge: You are in the driver’s seat and set the direction according to what customers, colleagues, and cultures need. No matter the roadblocks you see ahead, you take charge in (re)shaping the destination.
• connect: You never drive alone. Building meaningful connections means creating experiences together that form a foundation of trust so next time there’s a bump in the road, you know someone else has your back.
• be you: Choose your own ways and means. You make every perspective count so that everyone feels safe enough to follow their purpose and at the same time pursue one common goal. Your way of growing is to mutually question yourself and others.

OpenSea is looking to hire a Strategic Finance Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Do you have a proven track record of creating, implementing, and effectively managing paid social media strategies within a B2B SaaS environment?

AgencyAnalytics is on a growth trajectory, and we are seeking a paid social media marketing expert to join our in-house marketing team.

As the leading client reporting platform for marketing agencies, we empower thousands of marketers to automate the time-consuming process of client reporting and creating dashboards from dozens of marketing channels.

Reporting to the Paid Campaign Manager, the Paid Social Media Specialist will be responsible for developing and executing all paid social media marketing. You'll work with both the paid media and organic teams to provide paid social strategy and campaign management across a variety of social platforms.

You'll be responsible for developing targeting and budget recommendations, launching campaigns on various platforms, optimizing ads based on KPIs, reporting on campaign metrics, and providing actionable recommendations for improving performance on an ongoing basis.

This is a prime opportunity for a skilled, self-motivated paid media specialist, who has demonstrated a record of success in B2B SaaS demand generation with paid social and PPC, to showcase their expertise and make an immediate impact on a rapidly growing company.

What You'll Do

• Develop comprehensive paid social media strategies that support and complement AgencyAnalytics overall digital marketing presence, including campaign planning, budget allocation, and ongoing optimization.
• Collaborate with cross-functional teams, including marketing, sales, and product, to ensure alignment of paid social media initiatives with overall company goals.
• Manage, execute and optimize all paid social media campaigns across multiple platforms (LinkedIn, Facebook, Twitter, YouTube, TikTok, etc.) and other channels through continuous A/B testing, competitor analysis, keyword research, creative optimizations, and trend insights to achieve KPI targets.
• Forecast performance and spend for future budget recommendations.
• Analyze campaign performance data using KPIs, relaying actionable insights back to the team and adjusting strategies accordingly to ensure campaign goals are met.
• Stay up to date with the latest trends and developments in the paid social media advertising space and incorporate them into our marketing strategy.
• Support the Paid Campaign Manager as required, including monitoring paid search campaigns on Google Ads and Microsoft Ads.

**Job requirements

• 3+ years proven success of creating, and optimizing campaigns on key paid social platforms. 
• 2+ years of scaling Facebook, LinkedIn and YouTube campaigns in the B2B SaaS space is a must.
• Proficiency in Social Media platform management, including Facebook Business Manager, Instagram Ads, LinkedIn Ads Manager & Twitter Ads Manager.
• Experience with other paid social platforms is a plus (Reddit Ads, Quora Ads, TikTok Ads, etc.)
• Degree or diploma in English, communications or other related discipline.
• Effective copywriter with excellent communication skills, both written and verbal.
• Knowledge and expertise running experiments and A/B testing to optimize paid social campaigns.
• Analytical ability to use data and insights to drive creative paid social approaches.
• Strong understanding of and experience with third party tools like Google Analytics 4, HubSpot, etc.
• Experience with Google and Microsoft search ads is a plus.
• Facebook Blueprint certification is a plus.
• Active interest in staying ahead of the curve in the ever-evolving social and paid media industries, consistently seeking out and incorporating the latest trends.

Job Benefits

• Profit-sharing, distributed quarterly.
• Frequent promotions
• 4 weeks' vacation and paid sick days.
• Happy Hour once a month
• Extended health benefits
• Continued education allowance.
• Annual fitness allowance
• Work from anywhere in the world
• Join a profitable, product-focused, & customer-oriented company

We are looking to add a Community Support team member to help support our growing community of independents and clients. Reporting to our Head of Community, you’ll be responsible for weekend support coverage at Contra.

We are looking for someone to work Friday-Monday during 9am-5pm EST. The total hours would be between 20-30 hours per week.

The deliverables are the core responsibilities of this role. We are looking for enthusiastic and capable iniduals who are passionate about advancing their own knowledge, our users' experience, and Contra's business goals.

**

• Manage the entire lifecycle of Contra users (Independents + Clients) with an eagerness to go above and beyond for our users.
  • This means providing timely support responses, jumping on a call with users who need help, creating resources to improve users’ ability to be successful on Contra, sharing a loom/video guiding the user in the right direction, etc.
• Support Clients on Contra
  • Review new job postings and match Contra Independents with their dream opportunities. Review inquiries and import job postings to streamlining clients’ workflows. Respond to client questions and messages. Call clients when needed to help them onboard to Contra.
• Support Independents on Contra
  • Respond to support messages through email and Slack. Troubleshoot bugs and issues and respond within a timely manner.
• Collaborate with the Contra Team
  • Share patterns and requests you see through support, and brainstorm ideas to improve our users’ experiences on Contra.
• Track Metrics
  • Track metrics to ensure we maintain high response rates and user satisfaction.

Time zones: EST (UTC -5), UTC -4, UTC -3

We are looking for a professional, self-motivated and enthusiastic Customer support representative that meets our client's expectations and needs at the same time that they ensure customers have the best possible experience using our system. We are looking for someone that is tech-savvy and uses a friendly approach when interacting with customers.

**

• Professional handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Thoroughly and efficiently gather customer information, access and fulfil customer needs, and educate the customer to prevent the need for future contact. 
• Manage and prioritize multiple concerns
• Organize workflow to meet customer timeframes
• Record details of inquiries, comments, and complaints
• Communicate and coordinate with internal departments (Development, sales and QA)
• Handle issues in the best interest of both the customer and the company.
• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience. 
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Demonstrate conflict resolution and negotiation skills
• Ability to determine customer needs and provide appropriate solution
• Working closely with Support Team Leader to deliver the best customer solutions and resolutions in a fast-paced environment with support tickets and chats
• Working closely with other regions to cross-support, communicate and sync

**

• +2 Years of Customer Support experience
• Strong problem-solving, verbal, and written communication skills (English)
• Analytic and problem-solving personality 
• Some experience with calls, online ticketing systems, and technical support 1st and 2nd line support.
• Ability to work independently, but recognize when to escalate things to the management or the rest of the team. 
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has “thick skin” and is able to handle complaints and unpleasant customers.
• Good comprehension skills - the ability to clearly understand and state the issues customers present.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Excellent problem-solving and analytical skills
• Aptitude for learning new technologies quickly 
• Strong detail orientation and communication/listening skills.
• Fluently speak and write in English
• Possess a strong work ethic and team player mentality.
• Responsible and accountable
• An amazing sense of humour and wants to be part of an in-house team

**

• Some experience working with technical products such as software
• Ability to use a desktop computer system
• Excellent typing skills
• Some knowledge and experience with Ticketing systems, online chats, and email handling queries
• Ability to successfully adapt to changes in the work environment
• Tech-savvy, troubleshooting, diagnosis, and technical review
• Custom integrations, API, IPs, and proxy experience/knowledge are a bonus

**

• Competitive salary based on experience- $25K to $29K year
• 23 Paid holidays
• Formal training programs
• Career growth opportunities
• Super fun and friendly team
• US working 12 pm to 8 pm EST

We're seeking an experienced customer support champion for our highly successful SaaS application. This isn't your typical "customer service" position. You'll be joining a small, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. Almost all of your customer correspondence will be done using Intercom. No phone calling required. It is highly preferable that you have a background in SEO or digital marketing so you can understand our customers and their goals.

When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company. We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the medium to long term. Skills, interests, or proven experience related to content writing and creation, product management, customer success, churn management, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide full training and support along the way.

Key Responsibilities

• Respond to customers inquiries via Intercom
• Create knowledgebase help articles
• Escalate issues/bugs to developers
• Other projects depending on your skillset (writing, product management, customer success, etc)

Job Benefits

• Profit-sharing, distributed quarterly
• Frequent promotions
• 4 weeks vacation and paid sick days
• Monthly Happy Hour
• Extended health benefits
• Continued education allowance
• Annual fitness allowance
• Work from anywhere in the world
• Join a bootstrapped, product-focused, & customer-oriented team

**Job requirements

• 2+ years in a similar technical support role for a SaaS
• Moderate understanding of SEO and/or Digital Marketing
• Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media, etc)
• Advanced written communication skills
• Native / Bilingual English

If you would thrive running and scaling a line of business that makes it possible for your multi-year subscription customers to build and grow a tech-enabled business they love and can run with ease, you might be a great fit as our Marketing Automation and Practice Management Business Unit Manager (SaaS Stack Product Owner).

Using a collection of off-the-shelf technologies (e.g. inbound digital marketing automation, practice/business management, scheduling software, etc.) configured in a way that has continuously proven successful for our niche market customers (members/subscribers), you would provide them with all the tools they need to efficiently manage their sales, marketing, and service delivery. You would also manage the delivery of marketing assets created by internal and external (agency/vendor) teams for our members to use with that SaaS suite to grow their firms.

Leveraging your expertise in inbound digital marketing and business process automation, technology, operations, and efficiency, you would lead an established fantastic team that has technical expertise in system configuration and account management as well as existing SOPs and playbooks, manage and expand this $1M+/year BPO business unit’s P&L, and drive efficiency, customer success, and program enhancements through process and technology (especially as the technology landscape continues to evolve).

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Your job:

• You are the friendly voice of PAJ, providing effective problem solving, unique and empathetic support on the phone.
• As the point of contact in every sense of the word, you multitask through multiple systems while working with customers to find quick, straightforward, and customer-focused solutions to any challenges they may face
• Create and process customer orders
• Maintain our internal data system
• You identify opportunities to prevent recurrence of customer issues by identifying patterns and sharing information

Your profile:

• Cosmopolitan, outgoing and a positive mindset
• Thanks to foreign languages you can also support our international customers: for this position we currently need someone who speaks German and English. 
• Team spirit is very important to you and spurs you on to top performance
• Unique, empathetic and high-performing
• You enjoy technology
• You prove every day that service can be both first class and meticulous, demonstrating writing & eloquence skills
• You always keep a cool head and handle difficult customers in an exemplary manner
• You have a strong understanding of customer needs and consulting experience
• Ideally, you already have a commercial apprenticeship or a comparable qualification.

Currently we are looking for people who can be employed either from Germany or Spain or on a freelancer basis.

You want to fill customer service with life and your positive energy? Our opportunities to grow together are as unique as you are. We invite you to discover a world where your talent finds a home. Send us your application with salary requirements by e-mail (summarized and as a PDF document)to: [email protected].

🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

Expectations for your first 90 days:

• Strategizes, plans, coordinates and executes 1 product marketing launch per quarter (4 per year) in line with The Cadence.
• Strategizes, plans, coordinates and executes 1 product marketing or integration partner webinar per month (3 per quarter).
• Builds a product marketing launch event LeadSimple process that can be standardized, templatized and used for future quarterly launch events (in person, virtual).
• Builds a product marketing launch event LeadSimple process that can be standardized, templatized and used for future monthly webinars.

A day in the life of…

• Stays up to date on all product changes, features, and upcoming releases
• Connects the product directly to the problems and pain points felt by the industry and educates them about the solution
• Manages product launch events and coordinates with all necessary departments
• Manages integration partner events
• Leverages data to illustrate outcomes, further impact, and illuminate trends
• Manages marketing platforms
• Creates and manages the marketing calendar and timelines
• Actively participates in all meetings

Perks:

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture

Please only apply if you:

• Embrace learning new technology 
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• [0+ Experience in…]
• Have B2B SaaS experience (preferred)

We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.

If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!

**NOTE: We are not accepting applications in California, Colorado, or New York at this time.

In summary...

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

Expectations for your first 90 days:

• Understand the roles of each department in the customer cycle: sales, onboarding, support, and product. Displays working knowledge of a seamless handoff between sales and customer success. 
• Understand customer needs, pain points, and motivations for using product. Ableto identify churn signals in advance: bad customer fit, poor account handoff, bad product experience.  
• Develop a sticky product experience that aligns with customer goals. Be a partner with the customer and tactfully nudge adoption of advanced features to help them reach the next level. Able to independently drive expansion and seek upsell opportunities. Expansion revenue should be visible and measurable by the end of 90 days. 

A day in the life of…

• Manage churn and increase customer satisfaction
• Drive account expansion and increase lifetime value
• Liaise with the Sales team to understand client needs
• Liaise with the Onboarding team to understand the client experience
• Bridge the gap between Sales, Onboarding, and Support teams
• Ensure clients get fast time-to-value
• Keep clients engaged and regularly using LeadSimple
• Advocate for clients by connecting their wishes to the larger strategy
• Advocate for the company by getting customers excited about upcoming product launches and updates

Perks:

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture

Please only apply if you:

• Embrace learning new technology 
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• Have B2B SaaS experience (preferred)

We have an amazing team of A-Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.

If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!

**NOTE: We are not accepting applications in California, Colorado, or New York at this time.

In summary...

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

Expectations for your first 90 days:

• Understands and can identify the user activation point.
• Displays consultative skills by demonstrating ability to educate customers on property management best practices and use cases. 
• Manages multiple one to one consulting projects concurrently while keeping 90% of projects on track (Shadowing current Pilots by 30 days, being shadowed by direct report by 60 days, and fully independent by 90 days).
• Tracks customer requests and uses canny effectively to ensure the Product team has all the details needed
• Proactively takes initiative to propose extension after successful process implementation.

A day in the life of…

• Coaches Implementation Guides in their current roles to improve performance and prepares them for future roles
• Manages client implementation projects from start to finish
• Drives product adoption with as many clients as possible
• Takes initiative to improve the implementation process and procedures
• Creates an onboarding experience that consistently results in client success stories
• Collects client feedback and acts on it
• Employs a highly consultative style to discover additional unmet needs that generate new work with current clients
• Provides consolidated client feedback to the Product and Sales teams
• Leads video and phone calls with clients to sell and educate

Perks:

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture

Please only apply if you:

• Embrace learning new technology 
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• Have 3+ years experience in a customer service or implementation role
• Have B2B SaaS experience (preferred)

We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.

If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!

**NOTE: We are not accepting applications in California, Colorado, or New York at this time.

In summary...

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

Expectations for your first 90 days:

• Understands and identifies the user activation point
• Displays educational skills in the classroom setting by demonstrating ability to educate customers on property management best practices and use cases
• Efficiently manages cohort training groups and implementation trainings concurrently while keeping 90% of projects on track (Shadowing current Training Pilot at 30 days, being shadowed by manager at 60 days, independently functioning at 90 days)
• Tracks customer requests, educational needs, and business needs to be able to recommend or facilitate additional extensions to Implementation Pilots
• Proactively finds ways to increase speed of user activation milestones

A day in the life of…

• Trains and educates clients during their implementation 
• Drive as many clients as possible to the full understanding
• Improve training process and procedures
• Collect client success stories
• Collect client feedback and act on it
• Provide consolidated client feedback to the Sales and Product teams
• Lead video and phone calls with clients

Perks:

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture

Please only apply if you:

• Embrace learning new technology 
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• 3+ years of experience in customer service or training role
• Have B2B SaaS experience (preferred)

We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.

If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!

**NOTE: We are not accepting applications in California, Colorado, or New York at this time.

In summary...

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

Job description:

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

As a remote Software Quality Assurance Engineer at Paymentology you'll be working closely within the Engineering team to test enterprise-level, highly scalable, highly secure financial processing systems that power tens of millions of transactions and tie them to web, mobile and API interfaces that make it easy for people to issue, redeem and reconcile prepaid and credit cards all over the world.

This position requires the ability to validate high-quality and resilient solutions to meet the rapidly evolving needs of an issuer processor serving an international expanding customer base and to communicate effectively at all levels, from providing the right level of details in the status updates on your work to explaining Functional complexities and defects/issues so Paymentology can make informed decisions.

• Work within a remote team disseminated throughout the world.
• Design and develop Test Plan/Test Scripts for new or updated software projects to determine if the software will perform accurately and reliably according to documented requirements.
• Execute test plans and create test reports to describe program evaluation, testing, and correction.
• Recommend design improvements or corrections to engineers throughout the development process.
• Mentor Other Engineers on the team and be mentored by others.

**What it takes to succeed:

Whether you’re experienced Senior Quality Engineer, solid mid-level engineer or a graduate genius QA, we are looking for people that make stuff work with:

• Strong Knowledge of Software QA methodologies, tools, and processes.
• Working Experience in Linux and Web application Testing.
• Create detailed, comprehensive, and well-structured Test Plans, Test Strategy and Test Cases.
• Experience in Functional / System / Validation / Integration /Regression testing.
• Hands-on experience in Bug Reporting tool like JIRA etc.
• Excellent Bug Reporting and Documentation Skills.
• Excelling in API testing using Postman, SoapUI.
• Experience with relational databases (MySQL, Postgres, MS SQL Server, Oracle, etc.)
• Experience in e-banking domain and financial transaction processing is a MUST.
• Understanding of Local and Global Payment Schemes VISA, MasterCard & UPI.
• Knowledge of test automation tools (Cypress, Playwright, Selenium, etc…)
• Knowledge of load/performance test tools is a plus (K6, Gatling, Jmeter, etc...)

Above all, we are looking for QA Engineers…

• Who love to write great Test Cases
• Who are passionate about their craft
• Who are willing to learn, as well as coach

While you will work with colleagues located throughout the world, English is our company language so it’s important that you be able to communicate at a fluent level, in both spoken and written form.

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

Top 3 Reasons To Join Us

• Competitive Salary
• 100% Remote
• Working on the latest tech for the Insurtech Market Leader

About Us

At CoverGo, our mission is to help insurance companies and banks to make insurance 100% digital, to better serve their customers.

• We are the leading provider of cutting-edge technology to the insurance industry
• We're also the winner of the insurtech of the year in all of Asia in 2021 and other awards globally
• We work with enterprise clients such as AXA, MSIG, DBS, Fubon, Bank of China Group Insurance, and many more
• We're an international, erse team with over 20 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have offices in Singapore, Hong Kong, and Vietnam. We plan to expand to the US and other markets in the upcoming months
• We've grown our annualized revenue by over 2000% since January 2021
• We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a ersity of thoughts, expressions, and perspectives is key to building the best culture for equally erse communities all over the world

About the Role

.Net Backend engineering is the heart of our technical excellence. We are looking for people who are able to analyze complex insurance domains and build high-quality API and microservices in cross-functional product and project teams.

CoverGo is a Kubernetes-native platform that consists of around twenty microservices exposed via a GraphQL gateway (https://api.covergo.com/playground), based on .net 6.

What You Will Do

• Help us build, grow and maintain our services
• Apply your skills to develop robust and scalable software

You'll be successful in this role if:

• You are a hands-on engineer, and you love what you do
• You are a quick learner and excited about learning new technologies
• You are passionate about automated testing, code quality and engineering best practices
• You advocate software craftsmanship and take pride in your work
• You enjoy collaborating with engineers across functional teams and have excellent communication skills
• You enjoy taking full ownership of projects from conception to production

What We Need

• Experience in Event sourcing, CQRS, and DDD (Domain Driven Design)
• Excellent understanding of .NET Core and C#
• Experience with Docker
• Familiarity with microservices using GraphQL
• Experience with database technologies like MongoDB, PostgreSQL
• Intensive TDD practice

It'll be nice if you have some experience in areas:

• Event Storming or Event Modeling
• SpecFlow and BDD
• GitHub Actions
• Cloud Computing platforms: Amazon AWS, Microsoft Azure, Google Cloud, Alibaba etc.
• MS/BS in Computer Science or a related degree
• Insurance and fintech experience
• Know what these names are about: Vaughn Vernon, Eric Evans, Martin Fowler
• Kubernetes
• GitOps

Why You'll Love Working Here

• Salary: Up to 5000USD/Month
• Full-remote employment, work from anywhere and/or from one of our physical offices in Vietnam, Singapore or Hong Kong occasionally
• Local time zone office hours, work by your schedule
• Paid annual leaves
• Employee stock options
• Performance bonus
• Performance review 2x a year
• Company activities & team offsites to exotic locations
• Training and development plan

Covergo Company Video

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Your job:

• You are the friendly voice of PAJ, providing effective problem solving, unique and empathetic support on the phone.
• As the point of contact in every sense of the word, you multitask through multiple systems while working with customers to find quick, straightforward, and customer-focused solutions to any challenges they may face
• Create and process customer orders
• Maintain our internal data system
• You identify opportunities to prevent recurrence of customer issues by identifying patterns and sharing information

Your profile:

• Cosmopolitan, outgoing and a positive mindset
• Thanks to foreign languages you can also support our international customers
• Team spirit is very important to you and spurs you on to top performance
• Unique, empathetic and high-performing
• You enjoy technology
• You prove every day that service can be both first class and meticulous, demonstrating writing & eloquence skills
• You always keep a cool head and handle difficult customers in an exemplary manner
• You have a strong understanding of customer needs and consulting experience
• Ideally, you already have a commercial apprenticeship or a comparable qualification.

You want to fill customer service with life and your positive energy? Our opportunities to grow together are as unique as you are. We invite you to discover a world where your talent finds a home. Send us your application with salary requirements by e-mail (summarized and as a PDF document)to: [email protected].

About Matilda

Matilda connects the most talented in LatAm with the best technology companies in the U.S. All of us who work at Matilda are passionate about remote work and the possibilities to expand personal, professional, and financial growth across the globe.

**About the role

In this role, you will:

• Build qualified lists of potential customers
• Write copy and A/B drip campaigns 
• Track and improve deliverability, open rates, and book meetings. 

**Who is the ideal candidates

• Self-starter, domain expert, result oriented.
• Loves remote work: excels at clean and async comms and has a bent for autonomy. 
• Deep interest and can develop deep knowledge about our goal and mission.

What we offer

• Competitive base compensation
•  Month-to-month performance bonuses
• Autonomy and opportunities  for growth at a fast-growing startup

Join us as a highly technical member of our Product Owner team and support XWP’s mission of building a better web at enterprise scale by maximizing the value of the product the engineering team is building through effective management of the product vision and roadmap through the backlog. This role will require a deep understanding of complex software architecture and requirements.

Who You Are

• Your natural bias is towards servant leadership, empowering others to solve problems well

• Order and efficiency are your superpower.

• Overcommunication is your default setting

• You have an appetite for learning and self-development

• You value autonomy and have the self-management skills to operate dependably in a fully-remote role

• You understand web products, their design and technical considerations.

• You are fueled by a balanced blend of humility and confidence

What You’ve Done

• This isn’t your first time managing large scale, web-based products with the support of a cross-functional distributed team.

• You’ve managed and prioritized backlogs based on client deliverable schedules

• You’ve used Agile methodologies, including the SCRUM framework to facilitate the development of on-time solutions

• You’ve used Atlassian’s Jira at an advanced level to share well defined user stories and acceptance criteria.

• You have experience in a product role working with software architects and engineers at the enterprise level.

**Bonus

• You’ve probably earned CSPO credentials

• Working on high-scale WordPress installs and platforms like WordPress.com and VIP

• An understanding of the WordPress community and recent developments in WordPress

• An understanding of how performance and Core Web Vitals play into the success of websites

**Job requirements

What You’ll Do Here

Represent XWP to Client Stakeholders

• Understand the business, market, and user needs for our client’s products

• Create definition and alignment of product strategy when needed

• Demonstrate understanding of the SOW and all deliverables

Facilitate Effective Product Delivery

• Clearly translate the product vision, all business and technical requirements, and user needs into epics and user stories (with acceptance criteria and intended solution design)

• Lead backlog development, maintenance, and prioritization

• Advocate for priorities in Sprints

• Answer questions pertaining to priorities and product definition, as they arise

• Ensure tickets are groomed and ready ahead of Sprint Planning

• Be the voice of the product vision, customer, and users

• Follow Agile methodologies established by the team

• Be a supportive team member and leader

What Success Looks Like

• Projects delivering on time to client expectations.

• Clearly documented stories and requirements to guide engineering solutions

• Identifying and sharing information about additional opportunities with clients

• Having the trust and confidence of the project team

• Leading by example and treating others with respect

• Having a Client that is pleased with the workflow and experience the team has created

Payscale & Benefits

• Trust and support from your colleagues (we look out for each other and work together towards our shared goals and vision)

• The rewards of a highly collaborative culture (we’re a team, not a working group)

• The joys of remote work done right: schedule flexibility, skip the commute, more time for family and interests outside of work

• The chance to play an important part in helping XWP achieve its full potential and make a meaningful difference for our clients, team members and the open web

• Starting contractor rates of USD $45 to $55 per hour or a starting salary for Australian employees of AUD $110,000 to $125,000 plus super, depending on proven experience level and engagement terms.

• Unleash+ allowance of $2,500 per year to enrich your life, and other benefits

**XWP is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all team members.

Are you intrigued?

Apply now and tell us about yourself, what this role will mean to you, and why you are who we want to work with.

If you are not the one we are looking for, please share this with anyone you know who might be!

Time zones: UTC -2, GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)

**

Then please read on...

We are an all-in-one ransomware recovery service, we help our clients to recover encrypted systems, conduct ransomware negotiations with cyber attackers and take care of the legally compliant processing of ransomware payments. You can join our incredible team of professionals and contribute to the fight against cybercrime. Our company is fully remote and we believe in working hard, playing hard, learning from mistakes and being kind to each other. Continuous development, agile working and trust are our pillars.

We are looking for an experienced goal-oriented B2B salesperson with great people skills. As part of our team you will be helping victims of cyber attacks every day. You will advise potential customers (B2B) in initial meetings, create inidual offers and conclude sales contracts. No cold calling, only active leads who need our service. This is a remote position with a flexitime working model, with preferable time zones being from CET -2 to CET +2. Full-time employment or freelance contractor work - the choice is yours!

**Through your work, you will help our clients cope with the emergency situation of a cyber attack and contribute to the growth of our young company.

At BeforeCrypt, we place MUCH MORE emphasis on work ethic, willingness to learn, and past results than your degree and grade point average. Have you achieved results in a similar role in the past? If so, that's exactly what we're looking for.

So you can apply even if you don't meet the items listed below.  Just convince us in your application why we should still consider you.

**You are a perfect fit for us if you…

• Have at least 2 years of B2B sales experience (preferably in an online service company,  IT,  SaaS or other related fields)

• Speak fluent English and German, have a clean and error-free written expression

• Have calm voice

• Are persuasive, empathetic, articulate and have great people skills

• Have a quick grasp of concepts and a high level of discipline

• Are confident in presenting to high-level execs

• Have an affinity for IT and are basically familiar with IT systems in companies (or are willing to learn them)

• Are familiar with (or willing to learn) online platforms:  Zoho CRM,  Office 365,  Slack,  Zoom,  Asana, etc.

• Willing to educate yourself on cyber security trends (focus: ransomware)

• Have experience working remotely

• Are flexible to consult clients and close deals on the weekends if needed

Benefits and Perks

The salary consists of a fixed monthly base salary and a variable component (commission). The variable component is largely dependent on your personal sales success. During the application process, we will make you a concrete offer based on your qualifications and experience.

**You can also expect the following benefits:

• Great working atmosphere: We spend a large part of our lives at work. This makes a pleasant and relaxed atmosphere all the more important. The way we interact with each other is very collegial and informal. We all pull together and motivate each other to achieve our best performance and grow personally.
• Work from anywhere: Your workplace is your living room, a nice café or the creative coworking space around the corner. Our company operates 100% remotely and thus offers you incredible flexibility in your everyday life.
• Professional and personal growth: We believe in continuous development and support you with courses, learning material or anything else needed. Your development and growth is our success.
• Job security: Every employee we hire is expected to grow with us over the long term. We know how valuable your experience is overtime on our team.
• Leading-edge equipment: For your remote work, we provide you with a powerful laptop and additional equipment, so that the work is always fun and fast.
• Paid time off: We know how important it is to take time off work and recharge, we value your physical and emotional well-being.
• Participation in team events: We organize a live event 1-2 times a year at different locations in Europe. Get to know your colleagues better, improve our team with your input, enjoy the amenities of the respective location and above all: have fun!

AlphaPoint is looking to hire a Product Manager - Margin & Derivatives to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3), LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30), NUT (UTC -11)

Job description:

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

In order to support our growth we are looking to hire a **Senior React Engineer.

What you get to do:

As a Senior React Engineer** at Paymentology you will be working in the Engineering team to build enterprise-level, highly scalable, highly secure financial processing systems that power tens of millions of transactions and tie them to web and mobile that make it easy for people to issue, redeem and reconcile prepaid and credit cards all over the world.

This position requires the ability to develop high-quality and resilient solutions to meet the rapidly evolving needs of an issuer processor serving an internationally expanding customer base and to communicate effectively at all levels, from providing the right level of details in status updates on your work to explaining technical trade-offs, technical complexities, and design options so Paymentology can make informed decisions. 

Experience:

• Expert in JavaScript (recent ECMAScript, e.g. 6) and TypeScript
• Solid understanding of common programming paradigms and fundamental React principles,
• such as React components, hooks, and the React lifecycle.
• Experience with popular React.js workflows (such as Flux or Redux)
• Good knowledge of CSS, SASS, Flexbox and CSS Reset
• Experience creating responsive frontend solutions consuming RESTful APIs
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc
• Experience in TDD, writing testable code and unit/integrations tests
• Experience working in an Agile environment
• Solid understanding and extensive experience with version control tools like Git

What it takes to succeed:

• Knowledge of data structure libraries (e.g., Immutable.js)
• Knowledge of Reactive programming (RxJS or Websocket)
• Experience with Continuous Integration and Continuous Deployment environments and
• tools like Circle CI, Github Action, Gitlab Pipelines, AWS Deployment Pipelines
• Experience with Infrastructure as code languages, like Terraform for AWS or Azure.

About you:

• Clear and responsive communication
• Strong analytical thinking, problem-solving, appropriate judgment and decision-making skill
• Commitment to collaboration and teamwork
• Proven ability to effectively manage timelines and deliverables
• Meeting deadlines and strong attention to detail
• You are a self-started, motivated team player who thrives in a fast-paced environment

About the role:

• Help deliver an industry leading user experience for our customer portals.
• Ship small to medium sized features, components and improvements with minimal guidance
• from other team members. Collaborate with the team on larger initiatives.
• Collaborate with Product Management, Backend Engineers and other stakeholders to
• maintain a high bar for quality in a fast-paced, iterative environment.
• Collaborate with Engineering teams to build a set of coding standards for front-end
• development. Maintain and advocate for these standards through code review.
• Mentoring, knowledge transfer, supporting and upskilling other engineers
• Responding to and troubleshooting production issues and continuously learning from them, so we can build better and more reliable software for the future 

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. 

Jetpack Workflow is looking for its next Director of Engineering, to own Product Engineering and all of its SaaS products. You are a seasoned leader with an outsized impact in this fully remote company. In this role, you will be a member of management, advising the CEO, serving as a technology expert, contributing to the overall direction of the company and the products we create, helping to grow the next generation of Engineers, and playing a leading role in technology strategy. You will partner with Product Management to understand our customers and market and develop product and technology roadmaps. You will maintain and grow a high-performing and healthy team, communicate a clear vision and goals, and drive delivery of market-leading products. The Director of Engineering has responsibility for a team of 5+ Inidual Contributors supporting 2 products and should be an expert in delivery and scaling modern SaaS products with disciplined pragmatism.

What you'll do:

• Develop a strong understanding of our product, our market, and the economics of our business
• Contributes to and makes recommendations for strategic plans in support of company goals.
• Partner with Product Management to define a roadmap and shape inidual features based on company objectives while balancing routine maintenance and technical debt, to create secure, reliable, scalable software solutions
• Own the overall technical design and implementation strategy to support multiple SaaS platforms.
• Define and manage pragmatic development processes, practices, and ceremonies based on current best practices.
• Establish hiring plans, job descriptions, compensation planning, and interview processes to attract and retain top talent.
• Develop performance plans with each direct report, foster growth mindsets, and provide appropriate opportunities for learning and development.
• Champion and lead modern, pragmatic software development and design best practices, define light-weight processes, encouraging consistency and discipline across the organization.
• Work with engineers to craft software architecture and design, overseeing efforts to select new tools, components, and infrastructure, evaluate emerging technologies, make build-vs-buy decisions, and own vendor relationships.
• Regularly review team and inidual performance to monitor status and identify opportunities for targeted coaching and mentorship.
• Establish monitoring, alerting, and support channels for products in production, detect and address issues proactively, participate in incident handling, and serve as the highest level of technical support.
• Establish Security, Privacy, & Compliance best practices for Development and Product. Talk directly to customers and partners about what Jetpack is doing to secure their data and digital privacy.

Requirements

You'd be a good fit if you have experience in most of these areas:

• Managing high performing teams of 5 or more engineers with a strong track record of growing inidual contributors.
• Leading, building, and scaling B2B SaaS solutions in a rapid-paced start-up environment.
• Significant experience at all levels of modern web and mobile applications, front-end, backend, and database, with mastery in multiple areas.
• Crafting long-term budgets and schedules, balancing competing priorities.
• Securing modern cloud-hosted applications and protecting user privacy.
• Creating and evolving modern agile development processes.
• Supporting highly-available, performant production environments with significant customer use.

We'd particularly love to hear from you if you..

• Have built engineering teams from the ground up.
• Have scaled engineering teams and would like to do so again.
• Have significant experience with Ruby on Rails, Postgresql, and Heroku.
• Have participated or led Kanban or Shape Up development methodologies.

While this position is fully remote, we'd strongly prefer candidates who are located in a time zone that has some overlap with the US-Eastern Time zone. We are unable to sponsor work visas at this time.

Benefits

Compensation and benefits:

• Competitive salary ($190K-$220K) + equity options
• 3% 401K match
• Generous health + dental coverage
• Remote Only
• Home Office Stipend (internet, setup, new mac, etc)
• Monthly Internet Stipend
• Disability Insurance
• Voluntary Life Insurance

Who we are:

Jetpack Workflow is a remote, B2B SaaS company that focuses on building delightful products that solve painful problems. After talking with hundreds of customers, we launched Jetpack Workflow in 2016 with the goal of helping accounting firms never miss a deadline. Since then we have gone on to serve thousands of customers, became an Inc5000 company, and transitioned to a remote company in the middle of Covid. Fast forward to 2023 and we're gearing up to have the biggest product release in our company history and we're looking for the right engineering leader to work with our small but mighty team to bring it to market (and we don't need VC dollars to get it launched).