Title:Administration Associate

Type: Full-time

Workplace: Hybrid remote

Job Description:

We have a great opportunity to join us as an Administration Associate (Gas Safety) on a 12 month FTC.

Help turn heating issues into timely solutions - monitor repairs, keep residents updated, and ensure service standards are met every step of the way!

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Please note this role is on a 12 month FTC, with potential to be extended.

Requirements

Outline of Key Responsibilities...

• Support residents with queries relating to heating repairs or services, providing a single point of contact for service requests to ensure any issues are resolved quickly and residents are updated as required

• Liaise with contractors to progress outstanding heating repairs or services as directed by the Heating Contract Lead

• Maintain reactive heating installation records, collating all relevant completion documentation for upload to our housing management system

• Prepare weekly compliance reports for review by the Heating Contract Lead and Head of Compliance, immediately escalating any properties at risk of becoming non-compliant

• Contacting residents to arrange appointments for heating services, repairs and installations, working with contractors and residents to maximise access to propertie

We are looking for someone who has...

• Previous experience of working in a demanding customer service/satisfaction role

• Experience of working with databases and understanding of how to extract data into different formats

• Have excellent communication skills, with the ability to receive and deliver complex information to help ensure effective and positive outcomes

• Excellent understanding of Microsoft packages such as Teams, outlook, excel and word

• The ability to have difficult conversations in a calm, professional and empathetic manner

Benefits

In return, we are offering...

• An annual salary of £27,538.68

• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds

• Flexible working around a 37 hour week

• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year

• Pension – between 7% - 12% dependant on inidual contribution

• Life assurance - a payment of X3 your salary.

• Annual Flu Jab - provided each winter to all employees.

• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points

• Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Title: (fluent English) Ecommerce & Retail Systems Coordinator (Warsaw, hybrid)

Location: Warsaw Masovian Voivodeship PL

Type: Contract

Workplace: Hybrid remote

Job Description:

We’re looking for a highly responsible and tech-savvy Ecommerce & Retail Systems Coordinator to support daily e-commerce operations for our Shopify store. This role is ideal for someone who loves working with digital tools, learns fast, and takes pride in getting things done accurately and on time.

Excited? Let’s see what it takes 

What you will do:

• Manage and maintain core business systems including Shopify and Shopify POS, ensuring smooth day-to-day operations for both online and offline stores.

• User management and access control across company platforms and applications.

• Maintain product data, pricing, and inventory, ensuring accuracy and consistency across systems.

• Configure promotions, promo codes, and price updates as needed.

• Content management for frontpages, landing pages, and other store assets.

• Support and maintain loyalty programs via Yotpo, implementing new features as they become available.

• Manage customer service platforms such as Gorgias, including implementation of AI tools and chatbots.

• Handle email marketing and automation tasks in Klaviyo, including setting up newsletters and updating automations with new product data per marketing instructions.

• Quickly learn and adapt to new tools, software updates, and workflows across the company’s tech stack.

• Ensure operational reliability and consistency across all systems supporting our stores and business processes.

What you need to succeed in this role:

• 1+ year of experience in technical, content management or a similar digital role.

• English proficiency at a minimum of B2 level, both written and spoken.

• Comfort with technology, able to confidently navigate multiple platforms and tools.

• Ability to learn quickly and solve problems independently.

• Reliability, attention to detail, and motivation to get things done.

• Ability to work in a hybrid format in Warsaw.

Will be a plus:

• Experience working with Shopify or other e-commerce platforms.

• Basic knowledge of digital marketing or e-commerce terminology. 

• Technical degree or additional technical education (courses, certifications) related to IT, software, or system administration.

Benefits and Perks:

• Provide services during Polish business hours.

• Hybrid work model (3 days office / 2 days remote) in Warsaw.

• Growth opportunity within a rapidly scaling e-commerce brand.

• Supportive team and mentorship from experienced e-commerce professionals.

• Competitive compensation with performance-based growth.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. 

Are you a tech-savvy professional with a passion for keeping business systems running smoothly? Do you enjoy managing Shopify, loyalty programs, and other e-commerce platforms, optimizing workflows, and implementing new tools and features to support both online and offline operations?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded! 

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Title: (fluent English) Ecommerce Systems Administrator (Warsaw, hybrid)

Location: Warsaw Masovian Voivodeship PL

Type: Contract

Workplace: Hybrid remote

Job Description:

We’re looking for a highly responsible and tech-savvy Ecommerce Systems Administrator to support daily e-commerce operations for our Shopify store. This role is ideal for someone who loves working with digital tools, learns fast, and takes pride in getting things done accurately and on time.

Excited? Let’s see what it takes 💛

What you will do:

• Manage and maintain core business systems including Shopify and Shopify POS, ensuring smooth day-to-day operations for both online and offline stores

• User management and access control across company platforms and applications

• Maintain product data, pricing, and inventory, ensuring accuracy and consistency across systems

• Configure promotions, promo codes, and price updates as needed

• Content management for frontpages, landing pages, and other store assets

• Support and maintain loyalty programs via Yotpo, implementing new features as they become available

• Manage customer service platforms such as Gorgias, including implementation of AI tools and chatbots

• Handle email marketing and automation tasks in Klaviyo, including setting up newsletters and updating automations with new product data per marketing instructions

• Quickly learn and adapt to new tools, software updates, and workflows across the company’s tech stack

• Ensure operational reliability and consistency across all systems supporting our stores and business processes

What you need to succeed in this role:

• 1+ year of experience in technical, content management or a similar digital role.

• English proficiency at a minimum of B2 level, both written and spoken.

• Comfort with technology, able to confidently navigate multiple platforms and tools.

• Ability to learn quickly and solve problems independently.

• Reliability, attention to detail, and motivation to get things done.

• Ability to work in a hybrid format in Warsaw.

Will be a plus:

• Experience working with Shopify or other e-commerce platforms.

• Basic knowledge of digital marketing or e-commerce terminology. 

• Technical degree or additional technical education (courses, certifications) related to IT, software, or system administration.

Benefits and Perks:

• Provide services during Polish business hours.

• Hybrid work model (3 days office / 2 days remote) in Warsaw.

• Growth opportunity within a rapidly scaling e-commerce brand.

• Supportive team and mentorship from experienced e-commerce professionals.

• Competitive compensation with performance-based growth.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. 

Are you a tech-savvy professional with a passion for keeping business systems running smoothly? Do you enjoy managing Shopify, loyalty programs, and other e-commerce platforms, optimizing workflows, and implementing new tools and features to support both online and offline operations?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded! 

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Title: Cyber Security Analyst

Location:

• Los Angeles Office
• New York Office

Job Description:

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

Job D**escription:**

Launch Your Cybersecurity Career with Darktrace!

About the Role

As a Cyber Security Analyst at Darktrace, you will play a critical role in safeguarding our customers’ digital environments. You’ll analyze technical data, identify potential threats, and provide actionable insights to ensure peace of mind for our clients. This role combines investigative work, report writing, customer interaction, consultancy, threat intelligence and technical problem-solving in a fast-paced Security Operations focused environment.

Please Note: This role is Hybrid. 3 days in office.

Key Responsibilities

• Investigate alerts and network traffic using the Darktrace platform and supporting tools.
• Draft clear, technical reports for customers on identified threats and recommended actions.
• Assist in assessing risks and implementing basic security measures.
• Identify emerging threat trends and analyze campaigns across customer environments.
• Respond to customer inquiries via email or chat with concise, accurate information.
• Collaborate with team members to share strategies and best practices.
• Contribute to internal and external knowledge sharing, including technical blog posts.
• Stay current on cybersecurity trends and developments.
• Support customers in adopting and optimizing the Darktrace platform through consultancy efforts.
• Maintain strict standards for data security and confidentiality.

Qualifications & Skills

• Strong attention to detail and analytical thinking.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Organizational skills to manage multiple tasks and meet deadlines.
• Basic understanding of cybersecurity principles and incident response.
• Problem-solving mindset with the ability to break down complex issues.

Preferred Experience

• Familiarity with network protocols and security concepts.
• Technical writing or reporting experience.
• Bachelor’s degree in Cybersecurity, Computer Science, or related field (or equivalent experience).
• Fluent in Spanish and/or Portuguese, capable of technical writing and delivery of consultancy service in language a plus

What We Offer

• Comprehensive training and ongoing professional development.
• Opportunities for career growth in a rapidly expanding industry.
• Collaborative, inclusive work environment.
• Base $75k-$85k. Final offer will be determined based on years of experience and location.

Benefits:

• 100% medical, dental and vision insurance, plus dependents

• Paid parental leave

• Pet insurance Discount

• Life insurance

• Commuter benefits

• 401(k)

• Employee Assistance Program

Title: Georgia Title Examiner (Remote)

Location:

USA, Georgia, Atlanta

USA, South Carolina, Remote

USA, Florida, Remote

USA, Georgia, Remote

USA, Mississippi, Remote

USA, Alabama, Remote

Job Description:

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, ersity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Search public records and examine titles to determine legal condition of property title, primarily for residential properties. Copy or summarize recorded documents, which affect the condition of title to the property. These roles may be found in production center or branch office environments. Actual work flow is typically determined by geographic practices. In some cases, the Title Examiner role gathers information and creates a commitment of title before passing along to a Title Officer.

Works independently and uses experience to examine title to real property, ranging in complexity, to determine status and establish chain of title.

What You'll Do:

• Performs title examination and examines the chain of title for a wide range of title orders, primarily residential
• Abstracts and analyzes records, such as mortgages, liens, judgments, easements, vital statistics, and plat and map books, to determine ownership and legal restrictions and to verify legal description of property and completeness of records
• Resolves most issues such as missing information, incomplete, inaccurate or contradictory information contained in the title documentation
• Prepares initial title commitment documentation based on the application of procedural guidelines
• Prepares and reviews reports for accuracy
• May provide underwriting interpretation within established guidelines
• Other duties as assigned

What You'll Bring:

• High School diploma or equivalent
• 2 years Title Examination experience with a focus on Georgia
• State license(s) if required
• Detail / quality orientation
• Analytical review skills
• Research and investigative skills
• Strong problem-solving skills
• Communication skills, both verbal and written
• Customer service orientation
• Standard MS skill set
• Proficient with company operating systems
• Knowledge of legal terms helpful

Pay Range: $22.80 - $30.38 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept iniduality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates ersity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Travel Systems Specialist

Location: Wilmington, DE, Worthington, OH, or Cincinnati, OH

Job Description:

AAA Club Alliance is hiring a Travel Systems Specialist to join our growing Travel Support team! This System Specialist will be responsible for the testing, enhancement, and operational performance of the Club’s Travel booking systems. They will operate as point person for all system operational performance issues.

PRIMARY RESPONSIBILITIES

Testing

• Support all testing for travel system initiatives. 
• Writes and executes comprehensive functional test plans.
• Performs UAT and Checkout testing prior to travel system production releases.

Monitoring and Enhancements

• In partnership with leadership team, makes recommendations to further improve efficiency of the travel system.
• Responsible for monitoring system availability and performance, troubleshooting incidents and problems related to system performance and user issues.
• May make configuration changes to systems related to user role changes, business requirements or workflow changes, and system performance needs.
• Submits IT Incident Requests and Service Requests to Software Company as needed. 
• Participates in software development meetings to propose system changes and ensure workflow alignment for both consumer and travel agent bookings.

Support

• Acts as a subject matter expert to assist Travel Support Specialists as needed for system issues and triage those items to determine scope of the issue, and the volume of users impacted.
• Responsible for overall logging and follow up of all club support tickets with third party software teams.
• In partnership with leadership team, recommends training needs and curriculum plan to support new system enhancements.
• Communicates with outside vendors and AAA National on travel system and travel business related items as assigned.

MINIMUM REQUIREMENTS

• Associate’s Degree, or equivalent combination of education, technical training, and experience
•  3+ years of experience working in the travel industry, including work with a central reservation and ticketing system.
• Certified Travel Associate (CTA) designation required within 2 years of starting position.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to interact with iniduals at multi-levels and utilize analytical and problem solving skills.
• Working knowledge of travel industry payment processes and regulations such as ARC, IATAN, DOT, etc.
• Demonstrated ability to monitor user environments and prioritize requests for assistance.
• Excellent customer service skills.
• Good written and verbal communication skills.
• Good analytical skills and the ability to work well with a team.
• Working knowledge of Microsoft Office applications.
• Proficiency in travel systems, including but not limited to Travel Syndication Technology (TST), GDS (such as Travelport, Smartpoint), CRM, POS, and Globalware (back-office product) or ability to quickly learn and embrace new technologies.

To the qualified candidate, we offer:

Work-Life Balance

• Hybrid Work: This role has a hybrid schedule, with Tuesday through Thursday being in office days. This position can be located in our Wilmington, DE, Worthington, OH, or Cincinnati, OH offices.
• Paid Holidays: Celebrate eight paid holidays throughout the year.
• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
• Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

Rewards and Benefits

• Compensation: The starting annual base compensation for this position is $25.00 to $27.00 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
• AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
• Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with erse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified iniduals to apply.  It is ACA’s policy to employ the best qualified iniduals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Customer Service

Title: Senior Client Services Specialist

Location: USA

Job Description:

Job Classification:

Sales - Sales

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you will unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

Prudential is seeking a dynamic and customer-focused Senior Customer Excellence Specialist to join our Group Insurance Customer Excellence Team. This role is pivotal in delivering an exceptional service experience to our Premier clients by serving as the primary point of contact for resolving service inquiries and fostering strong client relationships.

As a Senior Customer Excellence Specialist, you will take ownership of client issues—ranging from billing and eligibility to disability claims and voluntary benefits—and drive resolution through collaboration across business units. You’ll proactively identify trends, uncover educational opportunities, and address process gaps to continuously improve the customer experience.

This is a fully virtual position, though occasional on-site presence at a Prudential office may be required based on business needs.

Why Prudential?

Experience a culture that values innovation, empowers iniduals, and encourages you to think differently. At Prudential, your voice matters—and your contributions make a real impact.

Key Responsibilities

·Serve as the designated contact for assigned clients, managing and resolving service inquiries with professionalism and urgency.

·Build and maintain strong relationships with client representatives, producers, and brokers.

·Focus on customer experience to deliver the best experience for our customers.

·Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers.

·Deliver consistent, high-quality service by adhering to established processes and industry standards.

·Analyze service trends to identify root causes and recommend proactive solutions.

·Collaborate cross-functionally to address process gaps and enhance the overall service experience.

·Provide consultative support for process improvement initiatives.

·Act as a positive change agent, fostering a culture of continuous improvement and customer-centricity.

·Manage multiple priorities effectively in a fast-paced, evolving environment.

Qualifications

·3–5 years of experience in customer service or operations, preferably within Group Insurance.

·Strong understanding of Group Insurance products including Life, Voluntary Benefits, and Disability.

·Conduct on-camera calls with clients and brokers, maintaining a professional and polished presence while ensuring clear, effective communication and fostering positive engagement.

·Ability to solve questions from brokers, clients and distribution partners with minimal guidance

·Exceptional time management, organizational, and relationship-building skills.

·Strong verbal and written communication skills across all organizational levels.

·Proven skills in positive and effective interaction with challenging customers.

·High level of flexibility to adapt to the needs of the organization.

·Ability to drive and manage multiple and changing priorities

·Proven ability to resolve complex issues independently and navigate ambiguity.

·Comfortable working West Coast hours, if required.

·Bachelor’s degree preferred; equivalent experience will be considered.

Prudential welcomes all applicants, even if you do not meet every requirement. If your skills align with the role, we encourage you to apply.

#LI-IN

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $65,900.00 to $102,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

• 401(k) plan with company match (up to 4%).

• Company-funded pension plan.

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, inidual and organizational performance.To find out more about our Total Rewards package, visitWork Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please [email protected].

If you are experiencing a technical issue with your application or an assessment, please [email protected] request assistance.

Title: AI Engineer

Location: United States

Department: GTM

Job Description:

About the Role

We're looking for an AI Engineer to join our Professional Services team. You'll work directly with enterprise customers to design, build, and optimize production-grade AI agent systems. This role combines software development, AI/ML expertise, and customer-facing skills, you'll work on everything from multi-agent system design to evaluation framework implementation, requiring deep technical expertise in agent engineering with understanding of cloud infrastructure and deployment patterns.

You'll join a collaborative team environment with a strong engineering culture, with direct impact on customer success and the opportunity to shape best practices while working with cutting-edge AI technology.

What You'll Do

• Agent Engineering & Development: Design multi-agent systems with Subagents/Handoffs/Router patterns, implement agent logic using langchain/langgraph, design comprehensive evaluation frameworks, optimize prompts with A/B testing, implement state management (short-term and long-term memory), and design RAG patterns with vector store integration

• Deployment & Operations: Guide customers on agent deployment and configuration management, integrate agents into CI/CD pipelines, collaborate with Solution Architects on infrastructure requirements, and set up observability using LangSmith

• Customer Engagement & Assessment: Lead agent engineering maturity assessments, work directly with enterprise customers to understand requirements and present recommendations, and partner with Solution Architects, Engagement Managers, and Product/Engineering teams

What We're Looking For

Required Experience

5+ years of experience in software development with 2+ years focused on AI/ML applications or agents. Customer-facing experience is preferred. We also like former founders, so if you have an unusual background, but all the right skillsets, you are welcome to apply.

Agent Engineering & Development:

• 2+ years of experience building production AI/ML applications or agents

• Strong experience with LLM frameworks (langchain/langgraph, or similar) for building agent-based applications

• Strong experience with state management (short-term and long-term memory)

• Experience designing and implementing evaluation frameworks for AI applications (LLM-as-judge, deterministic evaluators)

• Strong prompt engineering skills with experience in optimization, externalization, and A/B testing

• Experience with vector stores, RAG patterns, and knowledge organization

• Experience with MCP/tool integration, API design, and error handling patterns

• Strong Python and/or TypeScript development skills with production-grade code quality

Infrastructure & Cloud:

• Understanding of cloud platforms (GCP, AWS, or Azure) and common services

• Knowledge of containerization and container orchestration concepts

• Understanding of CI/CD concepts and experience integrating applications into CI/CD pipelines

• Understanding of networking, security (authentication, authorization), and observability concepts

• Ability to collaborate with infrastructure teams on deployment requirements

Customer-Facing:

• Customer-facing experience with enterprise customers (preferred)

• Experience conducting technical assessments or code reviews

• Strong communication skills with ability to explain technical concepts to erse audiences

• Strong problem-solving skills with ability to analyze complex requirements and design elegant agent solutions

• Consultative approach with ability to understand customer needs, provide recommendations, and guide implementation

Location: SF or NY Preferred. US Remote Ok

Compensation: $160K - $180K

We offer competitive compensation that includes base salary, meaningful equity, and benefits such as health and dental coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation will vary based on role, level, and location.

Title: Customs Brokerage Specialist - S2

Location: NY-Champlain

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.

• Provide impeccable customer service
• May process commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages and penalties through classification and the applications of proper duty preference.
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies)
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing and exporting  regulations.
• Work closely with other internal staff, departments, other fedex opcos, customers and government agencies  to deliver high level of service to customers.
• Process agency brokerage shipments.
• May handle remote filings
• Performs entry reconciliations as needed
• Ensure all government and organizational policies are followed.
• Follow up on Customs matters and resolve problems.
• Performs entry reviews as needed

HS Diploma or GED required. Minimum of 12 months of industry experience preferred. Minimum of 6 months work experience required. Data entry/keyboard experience required. CCS and/or Brokers license preferred. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments. Knowledge of customs regs, harmonized tariff schedules preferred. Performs other or additional duties as assigned. Paid Training Provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided.

Preferred Qualifications: The shift for this position is Mon-Fri 3pm-11:30pm. This role is variable remote, with some work from home opportunity and some in the office work, dependent on company policy. Must be located within close proximity of our Champlain, NY office. Currently offering a temporary $3.00/hr pay premium during a surge in volume, subject to removal with 30 days notice. Mandatory overtime may be required during periods of high volume. Additionally, working on company-recognized holidays may be necessary

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $15.74 - $24.92 per Hour

FedEx Logistics provides freight forwarding, as

Title: Executive Administrative Assistant

Location: US152580 New York (US152580) One Vanderbilt

Job Description:

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As an Executive Assistant (EA) you will provide high-level admin and strategic support to executives, managing complex calendars, coordinating meetings/travel, handling communications (emails, calls, memos), preparing documents (reports, presentations), managing expenses, maintaining confidentiality, and acting as a liaison for internal/external stakeholders, requiring strong organizational, communication, and judgment skills. You will act as a strategic partner, handling erse tasks from daily scheduling to special projects, ensuring smooth operations and reflecting positively on the leadership.Act in a coaching and/or mentor capacity to peers at a band 4 & 5 level to ensure specific office protocols and expectations are met

Key Responsibilities

• **Calendar & Scheduling:**Manage complex calendars, schedule meetings, prioritize inquiries, and troubleshoot conflicts.

• **Communication:**Act as a point of contact, screen calls, manage correspondence (mail, email, memos).

• **Document Management:**Prepare, format, and edit reports, presentations (PowerPoint), and other documents.

• **Meeting Support:**Arrange logistics, book rooms, take minutes, and prepare materials.

• **Travel & Logistics:**Coordinate complex travel arrangements (flights, hotels, transport).

• **Financial Admin:**Track expenses, prepare reports, and manage invoices.

• **Project Management:**Oversee special projects and implement initiatives.

• **Office Management:**Maintain filing systems, manage supplies, and handle general admin.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof ofvaccinationto align with their respective COVID-19vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Essential Skills & Qualifications

• **Experience:**Proven background as an EA or similar role, often with 3+ years.

• **Technical Skills:**Proficiency in MS Office Suite (Word, Excel, PowerPoint), document management systems, and e-calendars.

• **Soft Skills:**Exceptional organization, time management, written/verbal communication, discretion, judgment, and attention to detail.

• **Attributes:**Proactive, professional, reliable, able to work independently, and maintain confidentiality.

• Communication: Excellent oral and written English language skills

• Availability: Flexibility to work outside standard business hours to address urgent requests or international time zones.

• Discretion: Handling sensitive and confidential information with absolute integrity.

• Adaptability: Ability to thrive in fast-paced environments and pivot quickly during last-minute schedule changes.

• Education: Bachelor’s degree in Business or Communications is preferred but not required

• This is a hybrid position - you will have the ability to work from home but will also need to work at our corporate office in NYC

The compensation range for the position in the U.S. is $53,160 to $95,640 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience.For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: 

California:$58,440 to $114,840 

Colorado:$53,160 to $95,640 

New York City:$63,720 to $114,840 

Washington:$58,440 to $105,240 

Washington DC:$58,440 to $105,240 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Know Your Rights: Workplace Discrimination is Illegal                                                                                      

 Pay Transparency Nondiscrimination Provision 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, inidually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the ersity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

Title: Manager, Customer Success

Location: Hybrid Remote

Department: Customer Success

Job Description:

About the Role

We are seeking a strategic, execution-focused, and data-driven leader to guide our Customer Success team through the next stage of NinjaOne’s growth. You will be accountable for driving measurable results across our customer base by improving retention, expanding adoption, and accelerating revenue growth. This role is both strategic and hands-on. You will define and execute success strategies, foster a culture of accountability and customer focus, and lead a team that consistently delivers impact. You will be responsible for coaching and scaling talent, monitoring key metrics, and ensuring customer objectives translate into tangible business outcomes for NinjaOne. Reporting to the Director of Customer Success, you will play a key role in shaping how we scale success globally.

Location - Hybrid in Austin, TX (In the office 4 days per week Mon, Tues, Wed, & Thurs)

What You’ll be Doing

• Hire, lead, mentor, and develop a team of Customer Success Managers, providing guidance and support to help them achieve their goals.
• Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing.
• Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement.

Strategic Account Management:

• Oversee the management of a portfolio of customers, ensuring high levels of satisfaction and retention.
• Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation.
• Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn.

Drive Customer Growth:

• Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base.
• Establish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth.
• Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey.

Operational Excellence:

• Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately.
• Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions.
• Implement best practices for account management processes, ensuring consistency, efficiency, and scalability.

Customer Advocacy:

• Act as a customer advocate, championing their needs and feedback within the organization.
• Influence and inspire customers by presenting tailored solutions that drive their success and loyalty.
• Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction.
• Other duties as needed.

About You

• 3+ years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space
• 2+ years’ of proven people leadership experience directly managing a team of Customer Success Managers or similar quota carrying customer-facing roles
• Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly.
• Customer-focused, with a passion for providing exceptional service and value
• High levels of organization and the ability to prioritize tasks effectively
• Ability to work collaboratively with cross-functional teams and influence without direct authority
• Fluent in English, with excellent written and verbal communication skills
• Experience in the SaaS/cloud industry or within the IT industry is a plus
• Experience with Salesforce required
• You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams

About Us  

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. 

What You’ll Love  

We are a collaborative, kind, and curious community.  

We honor your flexibility needs with full-time work that is hybrid remote.  

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. 

We help you prepare for your financial future with our 401(k) plan. 

We prioritize your work-life balance with our unlimited PTO. 

We reward your work with opportunity for growth and advancement. 

Additional Information 

This position is  NOT eligible for Visa sponsorship. 

*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and erse work environment. 

#LI-SC1

#Li-Hybrid 

#BI-Hybrid

Title: Patient Services Representative

Location: USA, Texas, McAllen

Full time

Job Description:

We seek a highly organized and compassionate Patient Services Representative (Call Center Representative) to join our centralized call center team. As a Patient Services Representative, you will be pivotal in providing exceptional customer service and administrative support to patients, healthcare professionals, and external stakeholders. Your primary responsibility will be efficiently managing incoming calls, scheduling appointments, and facilitating communication between patients and medical staff. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle high call volumes with professionalism and empathy.

Location—The candidate can work in a Hybrid/Remote capacity in South Texas (Laredo, Corpus Christi, or Rio Grande Valley). The position will require iniduals to be onsite for the first 30 days for training in the Edinburg, TX, area.

Key Responsibilities:

Call Management:

• Handle incoming calls from patients, healthcare providers, and external partners courteously and professionally.

• Listen actively, gather accurate information, and respond appropriately to inquiries, appointment requests, and general questions.

• Route calls to appropriate departments or medical staff as needed.

Appointment Scheduling:

• Effectively schedule patient appointments, consultations, and follow-up visits based on availability and medical staff preferences.

• Coordinate and manage the appointment calendar to ensure efficient utilization of medical resources.

• Provide patients with essential appointment information, such as location, time, and pre-visit instructions.

Patient Information Management:

• Input and update patient demographic information, medical history, and insurance details accurately in the electronic health records (EHR) system.

• Maintain confidentiality and adhere to privacy regulations while handling sensitive patient information.

Communication Facilitation:

• Liaise between patients and medical professionals to convey messages, requests, and follow-up information.

• Communicate effectively with various healthcare departments to relay urgent messages and coordinate patient care.

Problem Solving:

• Address patient concerns, complaints, and inquiries patient-centered and empathetically.

• Collaborate with relevant departments to resolve scheduling conflicts and logistical issues.

Training and Compliance:

• Stay updated on medical office protocols, scheduling procedures, and relevant industry regulations.

• Participate in ongoing training sessions to enhance customer service skills and knowledge of medical practices.

Qualifications:

• At least two years of experience working in a high-volume call center environment. Preferred

• Excellent verbal and written communication skills in English and Spanish preferred.

• High level of professionalism working with others in stressful environments across virtual locations.

• Proficient in using computer systems and scheduling software.

• Strong organizational skills and the ability to multitask effectively.

• Empathy and patience when dealing with patients and their families.

• Knowledge of medical terminology and procedures is preferred.

• Adherence to patient confidentiality and data protection regulations.

• High school diploma or equivalent; additional medical receptionist training or certification is a plus.

• LVN Preferred

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Title: Collections Training Coordinator

Location: ASC - San Antonio

Job Type: Hybrid

Job Description:

Job Description and Requirements

Randolph-Brooks Federal Credit Union is currently offering a sign-on bonus for the Collections Training Coordinator hired on or before March 31, 2026! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, $500 following six months of employment, $1,000 following one year of employment, and $2,000 following two years of employment (applicable taxes and withholdings apply). Note: each of these bonuses is paid only if you remain employed in the Collections department as you reach each of the milestone dates OR designated timeframes.

Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. 

The Collections Training Coordinator will have the ability to work a hybrid schedule (remote/onsite) after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.

To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.

• Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).

• Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment.

The Collections Training Coordinator will ensure exceptional product, process and education, and service is provided to members, non-members, branches and internal departments through multiple communication channels. The Coordinator will build, coordinate and conduct training and development sessions with representatives to identify and address opportunities in product and service education, member experience and employee growth. In addition, will assist the department manager with identifying educational challenges and inconsistencies, oversee internal review and updates to operating policies and procedures while remaining compliant with applicable laws/regulations and internal policies/procedures; as well as conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union. 

Essential Functions and Responsibilities:

• Assist the department Management team in training and educational operations of the department to ensure highest quality of service is being provided by phone, e-mail and chat to members, internal department and branches. 

• Under the supervision of the department Management, create and maintain training curriculum for all Collection teams.

• Establish consistent standards in all communication templates to include email, chat and SMS.  

• Partner with department Team Lead/Supervisors to ensure that assigned personnel meet the standards for product knowledge within the department for position.

• Oversee training processes and initiatives to ensure the highest quality training experience is provided to all department employees.

• Create, plan and conduct new, and recurring training for all department staff. 

• Create, plan and conduct training for department trainers. 

• Coordinate inter-departmental training with partnering business units to expand department awareness and knowledge. 

• Responsible for all department related articles to include reviewing, updating and creating any Collection articles to ensure accuracy, consistency and feedback resolution.  

• Maintain a current working knowledge of Collection updates to processes.

• Perform member interaction evaluations and provide written overview to verify process completion and precise communication are in accordance to training  and applicable regulation. 

• All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).

Requirements:

• High School Diploma or G.E.D.

• Minimum of five years financial institution or customer service experience

• Minimum of one year training experience

• Must have good organizational, communication, and interpersonal skills, along with the ability to multi task and manage time effectively with a close attention to detail

• Ability to accept ownership and adapt to needs of department

• Ability to self-initiate and apply logic to problem solve with few concrete variables

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

• Attendance and promptness are pertinent

• Must be able to work a flexible Monday through Saturday schedule

• Availability to travel for ongoing leadership growth

• Knowledge of all necessary applications needed to build out training curriculum

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Title: Peer Warmline Specialist - CPRC or CPSS

Location: MI-Pontiac

Job Description: MDHHS Peer Support Specialist Certification (CPSS)

or

Peer Recovery Coach Certification (CPRC) Required

Full-Time:

6:00 pm - 2:00 am Wednesday - Sunday

10:00 am - 6:00 pm Friday - Tuesday

Base Pay: $21 hourly + Shift Differentials

About you:

The ideal Peer Warmline Specialist is a strong, self-driven, dedicated inidual who works fully remote providing peer support . If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help iniduals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

+ Login to helpline applications

+ Accept incoming calls, chats and/or texts

+ Support callers to develop their own coping skills and wellness plans

+ Connect callers to the MiCAL crisis line, as needed

+ Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)

+ Document each encounter while in-call

+ Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support

+ Maintain high level confidentiality while performing all duties

+ Perform other duties as assigned

What you need to apply

+ Permanent year-round Michigan residency

+ High School Diploma or GED equivalent

+ MDHHS Certified Peer Support Specialist

+ Minimum 1 year paid work experience as a MDHHS Peer Support Specialist

+ At-home high speed internet on a private network

+ A private, HIPAA compliant, dedicated office space

What makes us different

+ Non-Profit mission-driven, person-focused environment

+ Opportunity for professional growth

+ Team oriented environment

+ An organizational culture of mental and behavioral health support for all

For your hard work

+ Generous Paid Time Off

+ Shift premiums

+ Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc)

+ Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Title: Provider Relations Manager (Hybrid)

Location: MD-Baltimore

Job Description:

Job ID: 21637

Job Function: Provider Relations

Location: Baltimore, MD, United States

Campus: MD-Baltimore-Canton Crossing

Career Band: BDC

Status: Full-Time

Resp & Qualifications

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

PURPOSE: 

ESSENTIAL FUNCTIONS:

• Responsible for improving provider experience; anticipates provider issues and develops a plan to reduce concerns through better alternatives; responsible for issue resolution and escalation as appropriate; sets goals for and work closely with the team to drive performance to ensure provider experience metrics are met or exceeded
• Provides direction and guidance to staff to explain and coordinate administrative process and needs; coaches and trains direct reports to ensure a competent and effective workforce with the necessary skills and competencies to provide quality service to both internal and external customers & performs all management duties including hiring, goal setting and monitoring, performance review, budget review, coaching and development of associates, one-on-one meeting, conflict resolution, etc.
• Implements ongoing provider education initiatives within area of accountability; seeks to proactively improve level of education over time
• Responsible for representing Networks Management/Provider Relations in a variety of work groups to support isional and corporate level initiatives.
• Collaborates with a variety of stakeholders within and outside of the ision by managing key initiatives and projects; builds and maintains a solid professional relationship with key personnel representing provider from office worker to managed care executive & manages relationships with external associations including medical societies, Maryland Hospital Association (MHA), American Association of Hospital Administrator Management (AHAM), medical specialty associations, etc.

SUPERVISORY RESPONSIBILITY:

QUALIFICATIONS:

Education Level: Bachelor's Degree in Business or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years experience in healthcare claims and/or service experience. 1 year supervisory experience or demonstrated progressive leadership experience.

Preferred Qualifications:

• Advanced degree as evidenced by MBA & knowledge of CareFirst provider relations systems, processes and contracts.
• Experience working with healthcare providers, ideally in a payer setting.

Knowledge, Skills and Abilities (KSAs)

• Strong interpersonal skills. Ability to work independently, as well as a member of a team.
• Strong critical reasoning skills in clinical decision-making, planning and organizing.
• Working knowledge of provider community, provider reimbursement, medical terminology, CPT coding and CMS 1500 or CMS 04.
• Ability to determine priorities and meet deadlines.
• Strong customer service skills.
• Proven effective written and interpersonal communication skills, well organized, ability to multi-task and work independently, promote flexibility and teamwork Strong PC skills with experience using Microsoft Office applications.
• Strong problem-solving ability, critical thinking, and analytical skills.
• Ability to train and mentor staff.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $92,320 - $171,369

Travel Requirements

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an inidual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Provider Relations and Education

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Title: ​​Health Promotion and Wellness Consultant​

Location: USA-

Job Description: ​​Health Promotion & Wellness Consultant​

Job Title

​​Health Promotion & Wellness Consultant​

Duration

Open until filled

Description

Let's do great things, together!

About Moda

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values ersity and inclusion in our workplace. We aim to demonstrate our commitment to ersity through all our business practices and invite applications from candidates that share our commitment to this ersity. Our erse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary

Pay Range

​​​​​​Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education:

1. Bachelor’s degree and two years of experience in wellness, public health, health promotion, health coaching or healthcare preferred. 
2. Strong customer service, written & verbal communication skills. 
3. Ability to work independently and collaboratively with a team.  
4. Thorough knowledge and understanding of health behavior change theory and workplace environmental applications. 
5. Strong organizational, time-management, and problem-solving skills, with high attention to detail. 
6. Proficiency in Microsoft Word, Excel, Outlook, and Access (data entry forms). Ability to learn proprietary databases. 
7. Valid Oregon driver’s license. Ability to handle a pushcart/hand truck and to lift boxes up to 40 lbs. in and out of a car trunk. 
8. Ability to maintain confidentiality and project a professional business image telephonically and in person.

Primary Functions:

1. Serves as the wellness program expert, working with groups to design, implement and evaluate worksite wellness programming, based on Moda’s suite of population health and wellness programs. 
2. Serves as a liaison between the groups contact and the wellness product, providing ongoing follow up, responding to questions regarding program operations and resolving any issues.  
3. Provides basic interpretation of aggregate health risk assessment data, review of utilization reports, discussion of resources. 
4. Conducts wellness and health promotion presentations to members and employees, as needed. 
5. Works closely with group contacts to coordinate employer-based wellness activities (e.g. biometric screenings, health fairs, and activity incentives) and evaluate program impact.  
6. Contributes to the selection, development, implementation, and evaluation of educational materials and other member communications.  
7. Reviews and maintains a suite of materials; works with supervisor to identify and request additional resources, as needed.  
8. Develops and maintains effective and productive relationships with clients, prospects, vendors, and other Moda Health departments.  
9. Perform other duties as assigned.

Working Conditions & Contact with Others:

• Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need. 
• Internally with multiple departments. Externally with clients and vendors.

Together, we can be more. We can be better.

Title: Representative, Human Resources

Location: USA-

Job Description: **Our values start with our people, join a team that values you\!** \#LI\-Remote

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Human Resource Representative serves as a point of contact for HR Services, Talent Acquisition coordination, and the primary contact to evaluate criminal convictions in the background check process and provide hiring recommendations to the appropriate hiring manager. Supports Ross Stores Inc.'s background check screening process and is responsible for researching and executing quality evaluation and resolution of "needs review" background checks in compliance with applicable laws and company procedures. The HR Services Representative is responsible for receiving, routing, and responding to calls from store management, field leaders, corporate and distribution centers on matters related, but not limited to: support of the recruiting and onboarding process; assist with locating HR policies and procedures; provide guidance on basic policies and procedures, working closely with various other support functions to resolve matters; collects and disseminates information quickly, clearly and accurately to the appropriate workgroup through the case management system; identify and immediate escalate critical matters; identify priorities and problems requiring action and facilitating communication for timely responses. The Human Resources Services Representative partners with their Manager to regularly review performance in delivering high-level customer service.

The base pay range for this role is $23.08 - $31.73. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.

• Provides support to our internal staffing and human resources systems from the initial creation of the requisition, tracking of activity and the final offer processes. Responsibilities include posting jobs on various websites, coordinating and scheduling phone and in-person interviews, administration of temporary staffing programs, & administration of the Associate Referral Award program. Coordination of new hire on- boarding processes such as background checks and relocation.

• Receives large volume of incoming calls from various levels of associates, responding to routine inquires following established procedures including but not limited to; payroll, benefit, and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.

• Collects and disseminates information to designated workgroups from clients calling a general HR phone number. Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller.

• Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes.

• Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.

• Track and report on workload & customer service requests.

• Responsible for all aspects of assigned background screening adjudications for all business units, including:

o Validating applicant and associate credentials

o Performing an inidualized assessment in compliance with legal guidance to evaluate the candidate's suitability for hire or promotion

o Researching candidate qualifications/eligibility by contacting applicants and outside entities such as educational institutions, courts, and other third parties for information

o Determining whether the background check should be passed or failed

o Partnering and advising clients of outcomes based on results of background screening

• Works directly with our background check vendor and vendor system to accurately track the status of background check adjudication, log final resolutions, and ensure service level agreements/vendor performance metrics are met.

• Acts as a liaison between the legal department, HR, and the background check vendor to resolve issues and refine processes.

• Responsible for accurate data entry of all background checks in HR Case Management System and accurate reporting of results.

• Interfaces with managers, supervisors, and recruiters to interpret and report background check results.

• Develops solid knowledge of current background check laws; drafts customized letters and follow process flows as required.

• Performs special projects and other duties as assigned.

COMPETENCIES:

• Collaboration

• Ensures Accountability and Execution

• Communicates Effectively

• Plans, Aligns and Prioritizes

• Manages Conflict

• Demonstrate Functional and Technical Knowledge

• Leading by Example

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's Degree or higher preferred

• 1-3 years administrative experience

• MS Office skills, including Word and Excel

• Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity

• Attention to detail

• Ability to handle confidential and sensitive information with discretion

• Ability to meet or exceed established service level expectations

• Ability to apply general rules to specific problems to produce answers

PHYSICAL REQUIREMENTS/ADA:

The job requires the ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

This position may be performed remotely anywhere within the United States except it cannot be performed in the State of Colorado and New York City. #LI-Remote

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Title: Judicial Clerk

Location: 10420 W Van Buren St, Avondale, AZ 85323

Full time

Job Description:

Pay Range

Anticipated Hiring Range: $20.25 - $22.81 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

A higher wage would only be offered based on direct court-related or legal experience (i.e., such as that with a law firm). Additional questions regarding pay can be discussed with HR during the hiring process if you are offered a position.

Job Type

Unclassified

Department

Justice Courts

About the Position

Do you want to impact Justice Court operations and provide excellent public service? The Southwest Regional Court is looking for a motivated, detail-oriented Judicial Clerk to join our dynamic team.

In this role, you’ll deliver exceptional customer service to iniduals involved in court and legal processes, helping ensure the court runs smoothly and efficiently. From front counter service and payment processing to filing and docketing, you'll gain hands-on experience with a variety of case types, deepening your understanding of the legal system every step of the way.

If you're passionate about public service, join us today!

About Us

The Maricopa County Justice Court, Arizona, is one of the largest, most innovative, and progressive Justice Courts in the nation. There are 26 Justice Courts in Maricopa County, which provide professional judicial services to court users so they can obtain timely and economical justice within their community. We offer competitive salaries, excellent benefits, employee training, professional growth opportunities, and generous tuition reimbursement. We invite you to begin and advance your career with us as we continue on the path to provide exceptional and quality services to the citizens we serve.  

Hear directly from our team in this short video, as staff share their experiences and how we proudly serve the community.

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Employee discounts for goods and services
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1
• Learn more at Work With Us | Maricopa County, AZ

We Require

• Two years of clerical or administrative experience, including customer service, cash handling, and/or data entry
• High school diploma or GED 
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

• Bilingual (English/Spanish) skills 
• Experience processing the following case types: criminal misdemeanors, criminal traffic, civil traffic, eviction actions/forcible detainers, regular civil, small claims, orders of protection/injunction against harassment

Job Contributions

• Provide quality customer service and assist the general public, law enforcement agents, and attorneys over the phone and at the counter with understanding legal filing procedures, associated fees and fines, and where to locate court-related forms
• Review legal documents for sufficient information, conformity, jurisdiction, completeness, timeliness, and supporting documents
• Schedule and amend the court docket, coordinate court dates, and issue appearance and release order notices
• Prepare bench warrants and releases, issue summonses, subpoenas, minute entries, certified copies, and other court forms
• File and retrieve legal documents and materials from an automated case management tracking system
• Maintain the order of documents, identify those for transfer to the archives, and purge records according to the retention schedule
• Collect, post, receipt, and reconcile monetary transactions daily
• May have the opportunity to assist in the courtroom and provide administrative support to the Judge, depending on the court assignment

Working Conditions

• Work primarily occurs in an office setting
• Ability to work in a busy work environment with public contact
• Hybrid and alternative work schedules may be available depending on the court location, subject to the discretion of the hiring manager and business needs. Not all court locations offer these schedules, as this is a customer-facing position requiring in-person support. If available, such arrangements may be considered after a specified period, which varies by location
• This position may include exposure to traumatic subject matter
• Must demonstrate professionalism and composure when engaging with iniduals who may be emotional, distressed, or confrontational as a result of court-related matters

Title: Customer Care Associate

Job Description: Customer Care Associate

Location: California

Job Id: 1097

# of Openings: 2

Richard Heath & Associates, Inc. (RHA) is currently hiring for the following position:

Customer Care Associate

The Customer Care Associate (CCA) will be responsible for customer care calls to eligible battery program customers, most vulnerable to power disconnection hardships, to assess and educate regarding power outage preparedness and eligibility to participate in back-up power/battery programs.  CCA’s will evaluate customer readiness for power outages, conduct virtual assessments to determine if customers qualify for a back-up battery and educate customers about how better to prepare for wildfire season. CCA’s will be taught extensive program knowledge from which they are expected to answer detailed program questions, encourage customer engagement and evaluate customers need to be prepared to endure power outages. CCA’s will track progress and outcomes and report issues as raised. This position is Remote, but incumbent must reside in California.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Make outbound calls to PG&E Medical Baseline customers
• Assess customer’s ability to react to a power outage
• Provide power outage support and assess need for portable battery backup
• Record progress and outcomes
• Must be able to perform outbound calls
• Ability to learn, understand and articulate program guidelines
• Ability to learn data entry for relevant computer system(s)

JOB REQUIREMENTS

•  High school diploma or equivalent
• Two years of experience in a customer care environment, preferred
• Exhibit warm, but persuasive, communication skills
• Use quick thinking to understand customer’s needs in a short time and present solutions
• Results driven and goal oriented
• Ability to work with a erse population and handle difficult customers
• Must be able to work independently and follow instruction with minimal direct supervision
• Knowledge and experience in use of computer for data entry
• Bi-lingual in Spanish, preferred

Pay: $20.00 - $25.00 per hour

The stated salary represents the expected compensation for this position.  Final compensation will be determined based on factors such as the candidate's experience, education and location.

Who is RHA?

For 40 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, environmental and racial equality.

Title: Solutions Architect

Location: Remote United States

Employment Type: Full time

Department: GTM

Job Description:

About the Role

We're looking for a Solutions Architect to join our Professional Services team. You'll work directly with enterprise customers to design, deploy, and optimize production-grade AI infrastructure and agent systems. You'll be responsible for architecting scalable, secure infrastructure deployments and building reliable, well-evaluated agent applications that solve real business problems.

This role combines software development, infrastructure/platform engineering, and customer-facing skills. You'll work on everything from Kubernetes cluster design to multi-agent system architecture, requiring deep technical expertise across both infrastructure and agent engineering domains.

This role offers direct impact on customer success, the opportunity to shape best practices, and work with cutting-edge AI technology. You'll join a collaborative team environment with a strong engineering culture.

Key Responsibilities

• Infrastructure & Platform Engineering: Design scalable, highly-available infrastructure for AI platform deployments (compute, storage, networking, security), enterprise integration patterns, Infrastructure as Code (Terraform, Helm), multi-region HA/DR strategies, and CI/CD pipelines

• Agent Engineering & Development: Design multi-agent systems using different patterns, implement agent logic using modern frameworks (langchain/langgraph), design comprehensive evaluation frameworks, optimize prompts with A/B testing, and guide deployment/operations

• Customer Engagement & Assessment: Lead technical maturity assessments, work directly with enterprise customers to understand requirements and present recommendations, and partner with Engagement Managers and Product/Engineering teams

What We're Looking For

Required Experience

7+ years of experience in a technical, hands-on customer-facing roles such as Solutions Architect or Forward Deployed Engineer. We also like former founders, so if you have an unusual background, but all the right skillsets, you are welcome to apply

Infrastructure & Platform:

• 3+ years of experience designing and deploying production infrastructure on cloud platforms (GCP, AWS, or Azure)

• Strong Kubernetes experience (GKE, EKS, or AKS) including cluster design, autoscaling, and multi-zone deployments

• Experience with Infrastructure as Code (Terraform, Helm) and GitOps practices

• Knowledge of database systems (relational databases, in-memory data stores) including HA, replication, backup strategies, and sizing

• Experience designing high-availability and disaster recovery solutions

• Strong understanding of networking, security (SSO/RBAC, TLS, secrets management), and observability (Prometheus, Grafana, Datadog)

• Experience with CI/CD pipelines for infrastructure and applications

Agent Engineering & Development:

• 1+ years of experience building production AI/ML applications or agents

• Strong experience with LLM frameworks (LangChain, LangGraph, or similar) for building agent-based applications

• Experience with state management patterns (short-term and long-term memory)

• Experience designing and implementing evaluation frameworks for AI applications

• Strong prompt engineering skills with experience in optimization and A/B testing

• Experience with vector stores, RAG patterns, and knowledge organization

• Experience with tool integration, API design, and error handling patterns

• Strong Python and/or TypeScript development skills

Customer-Facing:

• Customer-facing experience with enterprise customers

• Experience conducting technical assessments or infrastructure audits

• Strong communication skills with ability to explain technical concepts to erse audiences

Key Attributes

• Strong problem-solving skills with ability to analyze complex requirements and design elegant solutions

• Excellent customer-facing communication skills, able to explain technical concepts to erse audiences

• Experience working cross-functionally with engineering teams, product teams, and customers

• Consultative approach with ability to understand customer needs, provide recommendations, and guide implementation

• Ability to balance infrastructure architecture with agent development work

• Strong engineering background with hands-on development experience

Location: SF and NY preferred. US Remote Ok

Compensation: $170K to $190K

We offer competitive compensation that includes base salary, meaningful equity, and benefits such as health and dental coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation will vary based on role, level, and location.

Title: Site Supervisor - Recreation Centers

Location: CO-Thornton

Job Description: Site Supervisor - Recreation Centers

Site Supervisor - Recreation Centers

Salary

$17.35 - $22.90 Hourly

Location

City of Thornton; Carpenter Recreation Center, CO

Job Type

Temporary Part-Time

Job Number

26018

Department

This posting is for Thornton Community Center, Carpenter Recreation Center, and Trail Winds Recreation Center.

Under direction, responsible for providing supervision at a recreation facility or location which may include league play. Monitors and checks permits for use of recreation sites.

ESSENTIAL FUNCTIONS

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Attends training and meetings as required. Complies with city and departmental rules and regulations, policies, and procedures.

QUALIFICATIONS

Education/Experience:

Valid Colorado Driver's License required for those with field supervision responsibilities. Other positions may need the ability to travel to various locations in a timely manner as the job requires.

Physical and Mental Requirements:

TESTING PROCEDURES

Examinations may include but are not limited to application screening beyond minimum qualifications; written, oral, practical exercise or any combination thereof or other job related assessment deemed appropriate by Human Resources.

Title: Receptionist

Location:  Cranford, NJ 07016

Job Description:

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos.  Able to write simple correspondence.  Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two digit numbers and to multiply and ide with 10’s and 100’s.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for iniduals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Title: Spa Coordinator Part-Time (Friday-Sunday)

Location:

Houston, Texas

36727

The Post Oak Hotel

Hotel

Job Description

Overview

The Post Oak Hotel is seeking a Spa Coordinator to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

Responsibilities

• Be knowledgeable about The Spa, its products and treatments as well as The Post Oak and its services
• Make reservations for guests for all Spa services
• Communicate all other necessary information with colleagues (i.e. birthdays, anniversaries, special requests, restrictions, etc.)
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
• Adhere to all cashiering procedures; set up and handle gift cards
• Access all function of computer system according to established procedures and standards
• Set up workstation with necessary supplies; maintain cleanliness throughout shift
• Handle guest comments and concerns in a timely and appropriate manner

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• 2 years of spa experience preferred
• CPR certification preferred
• Reading, writing and oral proficiency in the English language
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand for an entire work shift

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where ersity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

Title: Customer Service Representative

Location: Somerville United States

Job Description:

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Start Date: Monday, February 23, 2026

MGB Health Plan is expanding and hiring multiple Customer Service Reps for February 2026

Benefits start Day 1

Job Summary

The Opportunity

The Customer Service Professional (CSP) acts as the primary point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution.

The CSP's interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints.

The Customer Service Rep in this role must be committed to building customer confidence and increasing customer satisfaction by delivering to callers an

exceptional experience focused on quality and accuracy.

The CSP's will be initially trained on member demographic changes and benefit inquires. Additional member claims training will be delivered ±60 days after CSP has completed benefits and eligibility training After successfully demonstrating core competencies by meeting or exceeding key performance measurements, the inidual will be trained to handle Provider claims inquiries as business needs dictate.

Qualifications

The CSP is Responsible For

• Serves as the primary liaison for members and providers for all lines of business including MassHealth, and Commercial members regarding general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments as well as member related policy and procedures.
• The CSP must be able to handle and demonstrate skills in handling benefits, claims and eligibility calls for the member and provider population.
• Identify customer issues/concerns rapidly and precisely
• Research required information using available resources and triage when necessary
• Handles and resolve customer inquiries and complaints, exhausting all efforts within the CSP's scope before requesting assistance
• Identify and escalate priority issues in order to create efficiencies
• Initiates follow up customer calls where necessary
• Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Refer customer grievances and appeals to designated departments for further investigation
• Responsible for navigating multiple systems in order to resolve customer issues
• Acts as the primary representative for Mass General Brigham Health Plan for our customers focusing on first call resolution and customer engagement.
• • Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.

Qualifications and Skills for Success

• High School Diploma or Equivalent required
• Associate's Degree in related field or Healthcare Management preferred
• Exceptional Customer Service skills, both verbal and written communication must be concise, clear, compliant, personable and professional
• Ability to multi task and prioritize
• Call Center experience a plus
• Maintain Customer Service Behavior Competencies
• Flexibility/Adaptability/Willingness/Team Player/ Positive Attitude
• Relationship Building/Caring
• Service Excellence/Accountability/Critical Thinking

Additional Job Details (if applicable)

Working Model Required

Monday - Friday EST hours:

• First one full Month Training Schedule: M-F 8:30 AM - 5:00 PM EST
• Post Training Schedule: 9:00 AM - 5:30 PM (Mon, Tue, Wed, and Fri) with 11:30 AM - 8:00 PM (Thurs) (EST) or 9:30 AM - 6:00 PM (Monday-Friday) EST

This is a remote position; a quiet, secure, stable, and compliant work station is required from within the US, with MGB provided equipment and Video required during the work week

Start Date required: Monday, February 23, 2026

Remote Type

Remote

Work Location

399 Revolution Drive

Pay Range

$19.42 - $27.74/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all iniduals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for iniduals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Title: Territory Manager I

Location: Remote, United States

Requisition #

2025-51053

 Category

Sales

 Shift / Hours

Regular

Job Description:

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

As a Territory Manager, you will play a critical role in driving growth across your assigned region by identifying new business opportunities and cultivating strong, long-term relationships with existing customers. You'll be responsible for increasing sales of our products and services, while also having the opportunity to manage a limited number of key or named customer accounts.

We're looking for someone who is passionate about delivering outstanding customer service, thrives in a dynamic environment, and is motivated by results. If you're seeking a career with a company that values performance, offers long-term stability, and fosters a supportive culture, Lennox could be the perfect fit for you.

What You'll Be Doing

• Cultivate new sales opportunities while expanding relationships with existing clients
• Guide customers in product and service selection based on their unique needs, specifications, and compliance requirements
• Structure deals that maximize profitability and customer satisfaction
• Ensure success by fostering strong post-sales relationships and driving repeat business
• Develop annual, quarterly, and monthly account and territory plans to drive sales targets
• Take full ownership of your assigned territory, including market share growth, financial performance, and strategic development of your business segment

The total compensation range for this position is $89,000 to $116,000 and will be based on the candidate's qualifications, experience, and education. Under the plan, target compensation is anticipated to be 65% base salary and 35% commission.

Benefits

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; and 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on the date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to:

• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 10 paid holidays
• 3 floating holidays per year

Our Culture

At Lennox, our Core Values of Integrity, Respect, and Excellence are ingrained in the fabric of the organization. They define our culture-how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions.

As an equal opportunity employer, we are committed to recruiting, developing, and retaining talented iniduals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success.

At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

What We Are Looking For

Requires a bachelor's degree or an equivalent combination of education and experience.Requires strong abilities with building relationships, listening, persuading, negotiating and managing time. Some knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knows some principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Effective at written and verbal communication. Has basic user knowledge of Microsoft Office and Customer Relationship Management software.

What We Offer

Compensation & Work Location

This is a remote-based position, with a preference for candidates residing in the posted location or the surrounding region.

New hires are guaranteed to receive at least the target commission for the first six months. The competitive compensation plan also includes an uncapped bonus structure based on performance exceeding 100% of the plan across three inidual categories. The bonus amount increases as performance surpasses quota, so the potential payout is not fixed and can grow as over-quota achievements increase.

This is a salaried exempt role. The starting salary range for this role and market is between $68k - $89,250 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented iniduals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Title: Accounts Payable Specialist

Location: Webster United States

Job Description:

Performs routine calculating, posting and verifying duties to provide primary financial data for use in maintaining accurate and timely payment records for assigned supplier vendors and/or employee reimbursements for internal departments. Assist with projects related to Disaster Recovery Finance as needed.

*This position is only partial remote. Some onsite is required (Galveston, TX). Previous accounts payable experience is required.

ESSENTIAL JOB FUNCTIONS

·Verifies, audits, and approves disbursement of funds for assigned vendors via Purchase Order (PO) voucher entry and/or non-purchase order (Non-PO) voucher entry and/or Travel/Expense voucher within the Financial Management System (FMS) Accounts Payable or Expense Modules.  Obtains appropriate approvals authorizing payments using departmental signature or approval information housed within FMS.

·Compiles, analyzes and interprets data regarding payment disbursement for goods and services applying thorough knowledge of procurement and University policies and guidelines including taxability and/or IRS-reportability of certain transactions.

·Interfaces with UTMB Supplier Management team as necessary to assure accurate data in the supplier database.

·May research payments not correctly posted to vendor or departmental accounts and returned check mail.

·May monitor incoming payment inquiries from departmental end-users and/or suppliers and perform research related to such inquiries.

·May initiate or perform voucher reversals, adjustments, credits or cancellations for payment to correct payment errors.

·May post and process payments for goods and services by generating the FMS PayCycle process per pre-determined schedule.  Prepares payment data/information daily for check mailing, EFT, ACH and Treasury Wire record. 

·May interface with IT staff related to FMS Paycycle problem resolution.

·May respond to non-routine correspondence or telephone contacts within guidelines established by supervisor.

·Retrieves information regarding vendor or employee payment records and balances within FMS.

·Utilizes ImageNow online imaging system to review and obtain scanned supporting documents.

·May provide data input support for ImageNow online imaging system and/or other clerk related duties.

·May perform records retention duties related to files produced by Accounts Payable department.

·Performs other duties as assigned regarding gathering support for projects associated with declared disasters.

 Marginal or Periodic Functions:

·Adheres to internal controls and reporting structure.

·Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES

• 10 key by touch
• Billing or Accounts Payable volume processing
• Data entry through computer terminal
• Detail and accuracy oriented
• Customer service oriented
• Knowledge of current financial systems
• Proficient knowledge of Microsoft Office

EDUCATION & EXPERIENCE

Minimum Qualifications:

·High school diploma or GED, plus three years of related experience.

WORKING ENVIRONMENT/EQUIPMENT

Standard office environment.   Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

**This is a contract position through UTMB HealthCare Systems Staffing. No benefits are associated with this position, with the exception of the 401k retirement plan offered through Healthcare Systems Staffing.*

Compensation

• Hiring Range: $22.00 - $26.00

Title: Financial Wellness Associate

Job Description:

Location:

72 Mohawk Street - Cohoes, New York 12047

time type

Full time

job requisition id

R-36915

Job Summary

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. A Financial Wellness Associate (FWA) splits their time between client servicing and transaction support (70% of time), and engaging clients in deeper conversation to uncover needs and provide guidance and solutions to assist in client's financial wellness, both in person and through proactive calling efforts (30% of time). As part of the branch team in a hybrid platform role, the FWA will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Accepts and accurately processes all financial service transactions, while identifying opportunities during the transaction to deepen and expand the client relationship.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for clues for financial wellness opportunities during client conversations and then appropriately transitions the clients either inidually or to a Banker; Provides effective and customized financial wellness recommendations to clients.
• Consistently attains inidual activity, behavior, and outcome goals and expectations.
• Participates in and occasionally facilitates in-person morning huddles and end-of-day debriefs.
• Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.
• Develops strong partnerships with branch teammates and line of business partners - focusing on client acquisition and deepening the relationship of current clients; effectively manages internal and external centers of influence.
• Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
• Work on Saturdays as directed by management.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• High School Diploma GED, or equivalent business experience (required)

Work Experience

• Experienced in developing current and new client relationships, achieving sales goals, and building referral sources- through techniques such as tele-consulting, outside calling, prospecting and networking. (required)
• Experienced in cash handling. (required)
• General understanding of PC with Windows based applications and calculator. (required)
• Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key. (required)

Licenses and Certifications

• Notary License (preferred)

Skills

• Knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions.
• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online, and Telephone Banking).
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Promoting and supporting clients' overall financial health through education, planning, and tailored financial strategies.
• Knowledge of various financial products such as loans, credit cards, and investment options, and the ability to recommend suitable products to clients.
• Educating clients on financial concepts, products, and services to empower them to make informed decisions.
• Developing trust and rapport with clients through consistent, personalized interactions and effective communication.
• Accurately processing cash transactions, maintaining cash drawer balance, and ensuring security and compliance in cash operations.
• Strong communication, trust-building, and relationship management skills to foster strong advisor-client relationships.
• Ability to gain market insight and spot trends to provide sound financial strategies.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.

Driving Requirements

• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Work Location Category

• Branch

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $19.23 - $27.88 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to inidual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 03/20/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified iniduals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_[email protected].

Title: Senior Customer Success Architect - West

Location: San Francisco United States

Job Description:

Amplitude is the leading Amplitude is the leading digital analytics platform, helping over 4,300 customers-including Atlassian, Burger King, NBCUniversal, Square, and Under Armour-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that ersity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive.

The candidate MUST be located in the west region (PST or MST) as this position will be aligned with our west accounts. The ideal cities include, but not limited to, the following:

San Francisco, CA

Seattle, WA

Los Angeles, CA

San Diego, CA

Portland, OR

Denver, CO

Phoenix, AZ

Remote - West

About The Role & Team

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Customer Success Architect that will be based in the west region with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented inidual with a dedication for getting things done.

As a Senior Customer Success Architect, you will:

• Serve as a trusted technical advisor for our customers.
• Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance.
• Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.
• Potential travel is once per quarter.

You'll be a great addition to the team if you have:

• Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.

At a minimum, you need to have:

• At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
• Competent in API / SDK concepts, programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental,Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.
• We're focused on growth. Check us out in Deloitte's 2023 Technology Fast 500
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

This role is eligible for equity, benefits and other forms of compensation.

Based on Colorado law, the following details are for iniduals who will work for Amplitude in Colorado. Colorado range: $148,000 - $222,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for iniduals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $164,000 - $246,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for iniduals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $148,000 - $222,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for iniduals who will work for Amplitude in Washington state. Washington salary range: $148,000 - $222,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for iniduals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.

#LI-Remote

#LI-GF1

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of iniduals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process.

Job Title:

Non-Delegated Mortgage Underwriter III

Locations: Missouri

Mississippi

Minnesota

Louisiana

time type

Full time

job requisition id

R12136

Job Description:

Location:

Missouri - Remote

What you'll do:

A Non-Delegated Mortgage Underwriter III is responsible for underwriting conventional loans by reviewing the credit, capacity, and collateral characteristics of loan files to ensure it meets company and investor quality standards.

• Manage inidual pipeline on a daily basis by completing Conventional loans, simple and complex Underwriting Reviews, Conditions Reviews and other Underwriting Tasks within established turn times
• Identify any document deficiencies, request additional information and/or documentation from Clients as needed
• Expert ability to navigate and interpret all agency and company guidelines
• Assist other department personnel in interpreting underwriting guidelines, update loan status and complete all necessary tasks assigned to loan.
• Contact clients to provide updates and clarification on outstanding conditions and deficiencies identified on loans
• Other duties as assigned

What you'll need:

• 5+ years mortgage industry experience, with 3 years recent frontline underwriting experience preferred in a wholesale or retail lending environment.
• Ability to communicate effectively and professionally
• Basic proficiency in Microsoft Office products (Excel, Word, etc.)
• Encompass LOS experience preferred
• Project management experience
• College degree preferred but not required
• Loan quality and risk management a must
• Knowledge of FNMA and FHLMC guidelines
• Proficiency with automated underwriting systems such as Desktop Underwriter and Loan Product Advisor
• Excellent Customer/Client service skills
• Ability to work in a fast paced production environment
• Self-starter, self-reliant, dependable, ability to work within and meet specific time constraints
• Excellent written and verbal communication skills
• Prioritization and Time Management skills
• Ability to learn and adapt to guideline changes

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are isions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for iniduals with disabilities.

Title: ACH Lead Specialist

Albany, NY

Brooklyn, OH

Job Description:

Location:

555 Patroon Creek Boulevard, Albany New York

Hours: Monday- Friday 2:00pm-10:00pm

Location: This is a hybrid opportunity requiring minimally 2 days in office per week. Office location include: 4910 Tiedeman Road Brooklyn, OH or 555 Patoon Creek Blvd Albany, NY

Job Summary

This position is responsible for the processing windows of ACH files via the KeyBank ACH processing system in order for successful collection and distribution of clients' transactions. Working with a small team, the inidual would ensure all daily tasks and SLA's are met. This position must also ensure the accurate and timely performance of such tasks so as to provide a high standard of service for the customer and to mitigate risk. Answer customer service calls and perform intermediate-level online inquiries. Meet established goals/standards for quality while responding to customer inquiries. Maintain a high level of enthusiasm and professionalism while demonstrating the Key Values. Assist in the development of process improvement ideas that will enhance the client experience and improve operational efficiencies. Demonstrate effective decision making skills and be able to think independently. Ensure compliance with operational, security and audit procedures. Other responsibilities as assigned by manager

Essential Functions

• Come to work each day with the goal to provide first in class service to all internal and external clients. In doing so, ensure that any opportunities to improve process efficiency, quality, or client experience are communicated (with solution) in order to affect real change. Escalate any issues identified to the appropriate management. Partner with management to support departmental cross training activities. Be a positive advocate for change and support those around them through change. Lastly, it's essential to be an active participant in self-development in order to support the common team but also ones future advancement. As such, the chosen candidate can expect to be responsible for numerous tasks simultaneously and a focal point for many levels of staff inquiry. Such tasks will be (but not limited to):

• Under minimal supervision, maintain complete understanding of all functions/processes within the Account Analysis team

• Closely monitor team workflow including task assignment, monitoring for completion within established SLA's with management escalation in advance of possible misses

• Assist management by acting as a point person for day to day processing issues and complex clerical questions, knowing when to escalate to management for ultimate resolution.

• Serve as a functional team member supporting production during times of need

• Provide unsurpassed service to internal and external clients through the KeyValues concepts

• Contributing to the compiling and publishing monthly scorecard, producing/verifying various task items including monthly rotational and production calendars

• Work with other Lines of Business to ensure data integrity is maintained within RPM and other systems/applications

• Contribute continuous improvement ideas

• Meet minimum inidual, departmental goals and service level agreements

• Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process

• Assist with phone calls

Education

• High School Diploma or GED
• Intermediate to advanced PC and MS Office skills
• Minimum 3 years of banking experience (or equivalent work experience)
• Approachable, easy to talk to, and composed - deals with high stress levels effectively
• Superior problem solving, analytical and communication skills
• Ability to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining a precise attention to detail
• Ability to multi-task and meet deadlines while working under pressure
• Proven ability to comprehend and perform complex activities independently
• Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
• Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
• Limited travel as needed

Skills

• Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to erse situations.
• Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Working knowledge of back office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.
• Working knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in erse situations.
• Working knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.
• Working knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to erse situations.
• Working knowledge of the concepts and principles of Gemba Kaizen methodology; ability to identify and eliminate manufacturing waste through iterative improvements to processes.
• Working knowledge of the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.
• Working knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
• Working knowledge of collaborative techniques; ability to work with a variety of iniduals and groups in a constructive and collaborative manner.
• Working knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Basic understanding of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to erse situations.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to inidual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

#LI-Remote

Title: Buyer I

Location: Supply United States

remote type

Hybrid Work

locations

Supply Chain Center

time type

Full time

Job Description:

Job Description:

This position is accountable for purchasing both direct and indirect goods and services, and for ensuring that the company's operational needs are met, while optimizing price and quality. The products, equipment, and services require more functional knowledge of the clinical and/or technical aspects of requested items. The position handles specialized purchasing processes and is a subject matter expert in assigned categories. The incumbent works and communicates directly with all levels of Intermountain Healthcare Caregivers and suppliers.

The shift will 8 am - 4:30 pm Monday - Friday

The position is a flex position - with mostly remote work, but we do have monthly days in office

Essential Functions

• Works directly with assigned service lines, suppliers and product categories to provide world class purchasing service and solve problems related to the procure to pay process. Responsible for procurement of low-to-medium dollar/risk purchases, such as basic commodity products.
• The buyer I serves as a valuable support resource and acts as an expert for assigned categories, contracts, and overall Intermountain purchasing policy.
• Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
• Responsible for proactive supply risk management plans for assigned categories and suppliers. This includes the primary point of contact for assigned categories on facilitating the identification and approval of substitutes to resolve potential disruption promptly and to ensure a continuous and secure supply of materials.
• Acquisition of requested items by; verifying submitted requisitions for accuracy, approval, compliance to contract, formulary and policies, then generating and executing Purchase Orders. This may require identification of sources for unique, low value purchasing, and require minimal negotiation of pricing, terms and conditions for non-contracted items. Manages stat/emergency orders, including proactive communication of delivery info to requesting Caregivers.
• Ensures that all applicable reports are reviewed and maintained to minimize supply disruptions, facilitate on-time payments and meet targeted benchmarks for established Key Performance Indicators (KPI's).

Skills

• Effective communication and customer service skills, ability to pay attention to finer details, sound decision making, and sense of urgency / timeliness and negotiation interfacing with clinical and technical experts and external suppliers.
• Excellent skills in Microsoft office, and working with ERP and P2P systems preferred
• Critical thinking, ability to analyze problems, and recommend and implement solutions.
• Business acumen, intellectual curiosity, and creative thinking.

Qualifications

• Maintain professional license where necessary. (For example, the pharmacy buyers are required to maintain a pharmacy tech license.)
• Experience in a role requiring attention to detail, sound decision making, sense of urgency / timeliness and negotiation skills working with Suppliers and Internal Stakeholders.
• Experience in a role requiring work in a fast-paced and changing environment while handling multiple deadlines and priorities

Preferred qualifications

• 1 year demonstrated experience in a role requiring effective communication and customer service skills.

Physical Requirements:

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

Location:

Supply Chain Center

Work City:

Midvale

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$22.64 - $34.48

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Title: Customer Service Representative

(San Antonio, TX)

Location: San Antonio United States

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.

Remote Customer Service Representative (San Antonio,TX)

We are currently NOT hiring in the following geographies, including but not limited to: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, TN, UT, VA, VT, WA, WV, WI, and WY.

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

• Work From Home

• Full Time Employment (40 hours/week)

• Must have flexibility to work any of our 8-hour shift schedules during our business hours.

• Business Hours: Monday - Sunday, 24/7

• Competitive Pay: $14.00 starting on day one

• Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying.

• Shift differential: $1.50 per hour for hours between 6PM- 6AM

• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)

• Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).

• Career Growth: Opportunities to advance your career in a supportive, innovative environment.

• Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do:

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

What We're Looking For:

• A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period.
• An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies.
• A focused multitasker who thrives in a structured, high-volume call center environment.

Required Qualifications:

• Must live within 120-mile radius from the job site (2822 General Hudnell Drive, San Antonio, TX)
• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Compliance with camera requirements for meetings and training.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Working knowledge of computers and Windows applications.

Preferred Qualifications:

• 1+ years of previous call center experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Claims Specialist

Location: Chandler United States

Job Description:

Description

The Claims Specialist works within the Energy Claims Team, using the latest technology to manage an assigned caseload of routine to moderately complex claims from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claim's management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.

This is a remote position. Candidates residing within 50 miles of the following offices are required to report onsite twice a month: Plano, TX; Boston, MA; Suwanee, GA; Hoffman Estates, IL; Westborough, MA. Please note this is subject to change.

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

Responsibilities:

• Manages an inventory of claims to evaluate compensability/liability.
• Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources.
• Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages.
• Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate.
• Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
• Performs other duties as assigned.

Qualifications

• BS/BA degree or equivalent work experience.
• Minimum of 2 years experience in claims adjustment, general insurance or formal claims training.
• Required to obtain and maintain all applicable licenses.
• Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU).
• Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in

every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive

benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every inidual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Title: Services Engagement Manager

- LIMS

Location: Boston United States

Job Description:

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation. We are looking for a team member to own and operate our LIMS product.

This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

With a passion for Software Implementation and expertise in Life Sciences Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.

This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs
• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services
• Set Customer and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with the partner ecosystem
• Position Managed Services support, training, and other solutions that may be needed for a successful customer experience
• Travel estimate: Less than 25%

Requirements

• Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space
• Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver
• Proven track record of contributing to and meeting or exceeding team sales quotas
• Strong written and verbal communication skills, executive-level presence, and experience in facilitation
• Manage negotiations with a wide range of stakeholders including executive-level
• 5+ years of experience delivering consulting services, including involvement in selling services
• Ability to travel up to 25% of the time

Nice to Have

• Experience with Cloud-based solution deployment
• Background includes exposure to compliance and validation standards in the Life Sciences industry
• Proven success selling services

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $85,000 - $170,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each inidual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_[email protected].

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

×

What sets us apart

• Public Benefit Corporation
• Work Anywhere
• Veeva Giving
• Corporate Citizenship
• Employees are Shareholders
• Non-Competes

Public Benefit Corporation

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

Veeva's public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Work Anywhere

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Read More →

Veeva Giving

At Veeva, we believe in giving back. Veeva's support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the inidual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don't dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Corporate Citizenship

Veeva's core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As iniduals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

Read More →

Employees are Shareholders

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company's growth.

Non-Competes

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee's fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

Read More →

News and recognition

Veeva in Top 100 Most Reliable Companies

Fastest-Growing Company for 5 Years, Future 50 for 2 Years

New York's Noncompete Bill Is A 'Big Domino To Fall'-And The Broadest Ban Yet-In A Growing Movement Against Them

Veeva's Peter Gassner Combine's Today's Execution with Tomorrow's Vision

Grow, contribute and be recognized

"Veeva's engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work."

• Jacob Marcus

VP, Engineering

"I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster."

• Shilpa Chandermohan

Software Engineer

"As a software engineer at Veeva, I'm proud to be doing meaningful work building clinical trial software that will benefit so many people."

• Durward Denham

Software Engineer

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Title: Customer Support Consultant, E-commerce

(remote)

Location:

São Paulo, State of São Paulo, Brazil

Rabat, Rabat-Salé-Kénitra, Morocco

Bogotá, Bogota, Colombia

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Cape Town, Western Cape, South Africa

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Provide exceptional customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience in e-commerce customer support is a must
• Customer-oriented and responsible attitude
• Excellent interpersonal skills
• Patience and resilience when handling complex cases or difficult customers
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience working with Shopify and Gorgias is a plus

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Consultant, E-commerce

(remote)

Location:

São Paulo, State of São Paulo, Brazil

Rabat, Rabat-Salé-Kénitra, Morocco

Bogotá, Bogota, Colombia

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Cape Town, Western Cape, South Africa

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Provide exceptional customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience in e-commerce customer support is a must
• Customer-oriented and responsible attitude
• Excellent interpersonal skills
• Patience and resilience when handling complex cases or difficult customers
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience working with Shopify and Gorgias is a plus

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Consultant 

Location:

Brasília, Federal District, Brazil

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Rabat, Rabat-Salé-Kénitra, Morocco

Belgrade, Vojvodina, Serbia

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats, emails, and phone calls;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• At least 1 year experience in customer support role;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with CRM systems;
• Experience in copywriting, advertising or content marketing.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Consultant

(remotely)

Location:

Brasília, Federal District, Brazil

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Rabat, Rabat-Salé-Kénitra, Morocco

Belgrade, Vojvodina, Serbia

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats, emails, and phone calls;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• At least 1 year experience in customer support role;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with CRM systems;
• Experience in copywriting, advertising or content marketing.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Consultant

(remotely)

Location:

Brasília, Federal District, Brazil

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Rabat, Rabat-Salé-Kénitra, Morocco

Belgrade, Vojvodina, Serbia

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats, emails, and phone calls;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• At least 1 year experience in customer support role;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with CRM systems;
• Experience in copywriting, advertising or content marketing.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Consultant

, E-commerce (remote)

Location:

São Paulo, State of São Paulo, Brazil

Rabat, Rabat-Salé-Kénitra, Morocco

Bogotá, Bogota, Colombia

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Cape Town, Western Cape, South Africa

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Provide exceptional customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience in e-commerce customer support is a must
• Customer-oriented and responsible attitude
• Excellent interpersonal skills
• Patience and resilience when handling complex cases or difficult customers
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience working with Shopify and Gorgias is a plus

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Consultant

(remotely)

Location:

Brasília, Federal District, Brazil

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Rabat, Rabat-Salé-Kénitra, Morocco

Belgrade, Vojvodina, Serbia

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats, emails, and phone calls;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• At least 1 year experience in customer support role;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with CRM systems;
• Experience in copywriting, advertising or content marketing.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Consultant,

E-commerce (remote)

Location:

São Paulo, State of São Paulo, Brazil

Rabat, Rabat-Salé-Kénitra, Morocco

Bogotá, Bogota, Colombia

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Cape Town, Western Cape, South Africa

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Provide exceptional customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience in e-commerce customer support is a must
• Customer-oriented and responsible attitude
• Excellent interpersonal skills
• Patience and resilience when handling complex cases or difficult customers
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience working with Shopify and Gorgias is a plus

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Consultant

E-commerce (remote)

Location:

São Paulo, State of São Paulo, Brazil

Rabat, Rabat-Salé-Kénitra, Morocco

Bogotá, Bogota, Colombia

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Cape Town, Western Cape, South Africa

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Provide exceptional customer support via chats and emails

• Handle all day-to-day customer needs related to Shopping Protection subscriptions

• Respond to subscription-related inquiries (plan questions, changes, cancellations)

• Answer product-related questions and provide order status updates

• Process refunds of our own fees

• Assist with login or account access issues

• Provide clear and accurate information on billing, terms, and subscription conditions

• What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)

• Experience in e-commerce customer support is a must

• Customer-oriented and responsible attitude

• Excellent interpersonal skills

• Patience and resilience when handling complex cases or difficult customers

• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience working with Shopify and Gorgias is a plus

Benefits and Perks:

• Flexible schedule

• Opportunity to work fully remotely

• Inclusive international environment

• Compensation in USD

• Good bonuses for referring friends

• Paid intensive training and probation

• Work-life balance

• Responsive management interested in your growth and long-lasting cooperation

• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Consultant

, E-commerce (remote)

Location:

São Paulo, State of São Paulo, Brazil

Rabat, Rabat-Salé-Kénitra, Morocco

Bogotá, Bogota, Colombia

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Cape Town, Western Cape, South Africa

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Provide exceptional customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience in e-commerce customer support is a must
• Customer-oriented and responsible attitude
• Excellent interpersonal skills
• Patience and resilience when handling complex cases or difficult customers
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience working with Shopify and Gorgias is a plus

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Senior Professional Services Technical Architect

, META

Location: Remote, United Arab Emirates

Job Description:

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As a Technical Architect at GitLab, you will act as a customer-facing technical expert within our Professional Services and broader Customer Success teams. You will work closely with Professional Services Engineers, Project Managers, and Solution Architects to design, build, and support GitLab-based solutions that help customers achieve their business and DevSecOps goals.

Your work will directly impact how customers architect, operate, and optimize their GitLab environments, helping them modernize their software delivery practices and adopt DevSecOps at scale. This role offers the opportunity to combine hands-on engineering with advisory work, all within GitLab's all-remote, asynchronous, and values-driven environment, while collaborating with global teams and customers.

What you'll do

• Lead the design, development, and support of GitLab-related Professional Services projects, ensuring high-quality technical delivery for customers.
• Own the full software development lifecycle for consulting engagements, from technical discovery and solution design through implementation and production support.
• Translate customer business goals and technical requirements into detailed GitLab solution designs, architecture, and implementation plans.
• Work closely with customer project teams, including Project Managers and technical points of contact, to define, prioritize, and deliver work at the task level.
• Deliver consulting services in areas such as source code management migration, cloud architecture, GitLab development practices, and CI/CD consulting.
• Mentor Professional Services and partner consultants by sharing best practices, implementation strategies, and effective communication approaches.
• Create and maintain documentation, delivery kits, training materials, case studies, and internal best-practice methodologies to support repeatable, scalable delivery.
• Stay current with new GitLab features, fixes, and releases, and share relevant updates with the Professional Services Engineering team to enhance customer outcomes.

What you'll bring

• Demonstrated progressive enterprise-level software development experience, ideally across multiple languages or environments.
• Strong expertise in Git and source control systems, with a solid understanding of branching strategies, code review, and release workflows.
• Experience delivering consulting services in at least two of the following areas: source code management (SCM) migration, cloud architecture, software development, or continuous integration/continuous delivery (CI/CD).
• Proven experience working with DevOps platforms, with the ability to design, implement, and support GitLab-related solutions for customers.
• Ability to lead technical discovery and design sessions, translate customer goals and constraints into solution designs, and clearly document and communicate recommendations.
• Effective communication and presentation skills, with experience influencing and collaborating with internal team members, customers, and partners.
• Self-motivated and organized, able to manage multiple projects, priorities, and stakeholders in a fast-paced environment with minimal supervision.
• Fluent in Arabic and English

About the team

The Professional Services Engineer is part of our Professional Services team at GitLab, where we focus on delivering high-impact consulting engagements that help our customers get the most value from GitLab. We own key initiatives that support customers in designing, implementing, and optimizing GitLab solutions, including application development, migrations, and DevSecOps best practices. We operate fully remotely and collaborate asynchronously across multiple regions, leveraging our values of transparency and open communication. We face the challenge of guiding erse, global customers through complex technical transformations while continuously improving delivery quality, scalability, and customer satisfaction.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Title: Call Center Representative - Fraud

remote type Fully Remote

locations Georgia, Remote

time type Full time

Job Description:

Pay rate: $12.25/hr

Who we are:

At InteLogix, we are passionate about empowering iniduals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement