Title: Quality Care Member Advocate

Location: Remote-TX

Job Description:

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a ersified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

This position is hybrid and requires remote work and travel. The preferred candidate must reside in Hardin County, Texas.

Bilingual in English and Spanish highly preferred.

Position Purpose:

• Conduct outreach to members in the community to identify care gaps and connect them with appropriate healthcare services and resources.
• Perform home visits or community-based assessments to evaluate member needs and identify social determinants of health that may prevent members from accessing preventive or follow-up care, and facilitate care coordination.
• Serve as a member advocate by helping iniduals navigate complex healthcare and social service systems. Assist with scheduling appointments, understanding care plans, and accessing benefits or entitlements, ensuring members receive the support needed to close care gaps and maintain continuity of care.
• Collaborate with providers to share quality performance data (e.g., HEDIS, CAHPS) and support improvement initiatives.
• Educate members on preventive care, chronic condition management, and available community resources.
• Document member interactions, care gap closures, and referrals in the appropriate systems.
• Partner with internal departments (e.g., Quality, Care Management, Provider Relations) to align efforts and improve member outcomes.
• Monitor and report on outreach effectiveness and care gap closure metrics.
• Maintain compliance with state and federal regulations and organizational policies.
• Participate in seasonal campaigns and quality initiatives to improve member engagement and health outcomes.
• Serve as a community ambassador, building relationships with local organizations and stakeholders.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

• Bachelor's Degree Social Work, Public Health, Nursing, or related field; or equivalent experience required
• 2+ years In community health or healthcare quality required
• Experience working with health plan members and navigating community resources required
• Familiarity with Medicaid / Medicare programs and quality measures (e.g., HEDIS) required
• Strong communication and interpersonal skills

Licenses/Certifications:

Pay Range: $27.02 - $48.55 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an inidual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Title: Associate Advisor, Owner & Guest Support

Location: Remote - US

Job Description:

At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.

Why this role

The Owner and Guest Support Associate Advisor supports both owners and guests by delivering empathetic, first-contact resolution to their requests. In this role, you will provide guidance and solutions across a variety of booking and account-related needs, ensuring a seamless experience for Evolve customers. You will balance customer and business needs while managing booking changes, account updates, and policy-related inquiries. Additionally, you will leverage your customer service expertise to handle daily support interactions, de-escalate sensitive situations, and drive positive outcomes for owners, guests, and partners.

What you’ll do

• Interact directly with owners and guests through multiple communication channels to discover their needs and provide thorough and accurate answers and solutions
• Advise customers on Evolve and distribution site processes and policies, including cancellations, guest reviews, and damage protection 
• Partner and de-escalate with customers to resolve sensitive issues
• Support owners and service partner requests, including cancellations, booking adjustments, and listing and account updates
• Process guest booking requests, including cancellations, optional guest fees, and date transfers

Support department goals such as first contact resolution, and service levels by meeting set performance standards

• Support with additional owner and guest tasks, as needed by the business.

What makes you a great fit:

• 2+ years experience in a customer service role with a proven track record of goal achievement and the ability to deliver an excellent customer experience
• Ability to be intentional with your time and work in a remote environment
• Detailed: Committed to thorough execution of work, completing tasks accurately and completely
• Coachable: You have a learner’s mindset, are open to and apply feedback from peers and leaders, and strive to develop both personally and professionally
• Collaborative:  You show respect in interactions with and about teammates and work proactively with others to build professional relationships and solve customer issues 
• Strong communicator: You are able to effectively and clearly seek understanding and articulate information, ideas, and needs to internal and external stakeholders 
• Resourceful: You proactively solve customer problems in a way that balances the business and customer needs
• Resiliency: You have an open mind and enthusiasm for change as well as the grit to work regularly with customers who are upset
• Experience working in Salesforce preferred
• Multitasking skills and good organizational abilities 
• We support our customers 365 days a year, including nights, weekends, and holidays. You must be willing and able to work assigned schedules to meet business needs.

Compensation

For this role, the pay rate is $19.23 per hour.

Location 

All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.

California Applicant Privacy Policy | Evolve

How we reward Evolvers

We’re intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they’re more than perks—they’re investments in our customer-obsessed, high-performing team.

We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the erse needs of our team. Whether it’s helping you take care of your health, plan for the future, or celebrate life’s milestones, our offerings are designed to support you every step of the way.

• Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
• Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
• Health & Wellness: Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for inidual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance.
• Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
• Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
• Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.
• Connection: Employee Resource Groups celebrating our erse communities at Evolve.

How we work together

With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.

Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.

EEO 

At Evolve, we are committed to ersity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.

If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.

Title: Customer Support Specialist

Location: United States

Job Description:

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What You Will Do

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve issues
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Utilize knowledge base and training to accurately answer customer questions
• Research systems to find information to assist the customer
• Accurately document and process customer issue and resolution in appropriate systems
• Coordinate with other departments to resolve issues as applicable
• Escalate or redirect technical issues beyond experience level to the appropriate team or team member
• Escalate customer issues to management for resolution as needed
• Ensure first call resolution through problems solving and effective call handling 
• Meet or exceed all metrics and performance measurements
• Participate in ongoing proprietary product training and certification programs
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Who You Are

• 2+ years of experience in customer service, technical support, chat, or administrative support in a contact center environment
• High School Diploma or GED required
• Associate degree preferred, or equivalent combination of education and work experience
• Excellent verbal and written communication skills required
• Proficient computer skills including proficiency in Microsoft Office (Outlook and MS Word) required
• Experience with Salesforce, a plus
• Exhibit a passion for exceptional customer service
• Demonstrate professionalism and a positive attitude
• Show strong initiative and ability to self-manage
• Demonstrate effective written and oral communication skills
• Show ability to work under pressure, manage multiple priorities and meet deadlines in a fast-paced environment
• Demonstrate excellent problem solving, analytical skills and strong attention to detail
• Demonstrate exceptional soft skills, showing the ability to fill voids and gaps in conversation with appropriate small talk
• Assimilate and apply new job-related information in a timely manner
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
• Embrace working in a collaborative team environment, but can manage themselves independently
• Willingness to work extended hours as needed

Pay range for this role:

$35,000 - $39,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are inidualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws. 

We are dedicated to meeting the needs of iniduals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified inidual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact.

As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.

Edmentum’s notice regarding the collection of personal information from interested candidates is available here

Title: Bilingual (English/Spanish) Legal Services Associate

Remote

Location: Anywhere in Oregon, United States

Job Description:

Position Only Available to Residents of Utah, Idaho, Arizona, Texas, or Oregon.

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it. We are looking for a Bilingual Legal Services Associate to join our team! Please see below for more information:

As a successful Bilingual Legal Services Associate, You’ll be

• Lowering your carbon footprint by commuting less. 

• Modeling a better work-life balance.

• Answering phone calls as a legal receptionist for our legal clients, in both English and Spanish.

• Taking messages for law firms, transferring calls, and recording client information.

• Helping attorneys globally care for their clients, allowing them to practice and work Anywhere.

• Providing ongoing feedback to our Account Management team regarding legal terminology within our scripting. 

• Sourcing, creating, and sharing ongoing legal content and resources internally.

• Reliable. You can regularly work a weekly schedule, as it is an essential function of your role.

  • Based on current business needs, we are looking for associates available to work 40 hours per week between 9:00 a.m. and 10:00 p.m. Pacific Time, including at least 8 hours on Monday or Friday and 8 hours on Saturday or Sunday. These requirements are subject to change as business needs evolve.

You Are

• Able to think quickly on your feet. 

• An excellent communicator, verbally and in writing, in both English and Spanish

• Enthusiastic about learning. 

• Able to work at a computer for your entire scheduled shift.

• A good, empathetic listener with an emphasis on verbal soft skills.

• Not afraid of experiments and thinking outside the box.

• Comfortable with legal language and sensitive situations.

• Passionate about providing an excellent customer experience.

• A minimum of one year of experience in the legal field is required for this position.

Compensation & Benefits

• Starting at $16.50/hour.

• Benefits are available after 60 days of employment.

Your System

We operate on a 'Bring Your Own Device' policy and there are certain system requirements that must be met in order to ensure our applications can work successfully on your computer. The full system and internet requirements can be found here.

About AnywhereWorks

Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.

We offer a erse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.

What "Anywhere" Means to Us

Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.

Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.

AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing ersity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.

Background Check

Please note that all candidates who receive a conditional offer of employment will be required to undergo a background check as part of the pre-employment screening process. This is to ensure the safety and integrity of our workplace and to comply with our company policies.

We comply with all requirements of the Fair Credit Reporting Act (FCRA) to ensure the privacy and rights of our applicants are protected.

Equal Opportunity

AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing ersity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.

Title: Policy Design Specialist I

Location: Remote, United States

Department: Payment Policy Management

Job Description:

Overview

The Policy Design Specialist role is responsible for managing health plan clients and executing monthly project requests. Perform policy configuration maintenance of current medical policies along with implementing new health plan medical policies per client request. Adhere to and remain in alignment with the most up to date healthcare industry medical coding guidelines. Perform data analysis to determine how to accurately apply coding updates and client requested customizations. Execute quality assurance checks to ensure appropriate claim editing recommendations are applied based on client request.

Responsibilities

• Implement new policies and update existing policies for clients to ensure the policy is editing in accordance with the industry and per the client’s expectation.
• Write and design client requested policies from scratch, translating client expectations into Cotiviti guidelines to ensure appropriate configuration.
• Execute projects requests, design work orders, and actively monitor queues to ensure all requests are completed by the desired completion date.
• Balance multiple priorities and manage projects deliverables for two or more healthcare clients. Proactively assist on other client accounts where needed.
• Provide the highest level of customer service by documenting and staying current regarding all client sensitivities and configuration needs. Investigate situations where configuration updates conflict with client customizations or needs.
• Meet daily and monthly production and quality targets; maintaining an exemplary level of accuracy in all work; ensuring that the capture and completion of assigned projects are audited and that corrections are made where needed.
• Perform regular quality checks to ensure accuracy for all a client’s policy set by analyzing quality reports and troubleshoot results, determining root cause(s) and promptly resolving.
• Perform Peer Review responsibilities by providing feedback to peers assisting in achieving department quality goals. Receive peer feedback, identifying any trends and proposing concise solutions to minimize error rate.
• Resolve testing issues and conflicts related to policy configuration updates and policy overlaps.
• Analyze pre and post client claim data to ensure appropriate claim editing.
• Participate in client presentations by providing configuration expertise and capturing client decisions. Coordinates and manages post-client presentation activities.
• Maintain detailed and up to date knowledge of internal applications, actively participating in all trainings and software release meetings.
• Communicate effectively and timely with upstream functional areas to resolve issues.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change.

Qualifications

• Bachelor's Degree preferred or equivalent work experience.
• Coding or HIM credential preferred (RHIA, CPC, etc.).
• 1 or more years of experience / understanding of: medical terminology, anatomy and physiology.
• Health plan payment policy experience or internal company payment policy experience.
• 2 or more years of experience in claim payment/adjudication, medical payment policy, experience in hospital administration, or multispecialty experience and exposure to professional and facility claims (or equivalent Cotiviti experience).
• Proficient with Microsoft Office Suite (Word, Excel, Power Point).
• Experience with SQL preferred.
• Ability to work well in a team environment or independently and perform well under pressure.
• Strong analytical and problem-solving skills.
• Communicates with ease up and down the chain of leadership.
• Ability to handle multiple tasks, prioritize, and meet deadlines.
• Excellent verbal and written communication skills.

Job Demands:

• This is a work at home position (US only). 
• Not currently, but long-term minimal travel may be required for this role.
• Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones.
• After hours and/or weekend work required where necessary for major deliverables/deadlines (not consistent).
• Must have ability to positively handle/manage stress, such as high work volume and frequent change.

Mental Requirements:

• Effective time management skills and understanding of time sensitivity.
• Ability to manage multiple projects and tasks simultaneously, prioritizing as necessary.
• Clear and effective communication skills for conveying findings and insights to team members, management, and collaborating teams.

Working Conditions and Physical Requirements:

• Prolonged periods of sitting and extensive computer use, including typing and using a mouse.
• Ability to operate office equipment such as computers, keyboards, and headsets.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide high-speed internet access / connectivity and office setup and maintenance.
• Must be able to provide a dedicated, secure work area.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• No adverse environmental conditions are expected.

Base compensation ranges from $23.00 to $25.00 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. 

Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Applications are assessed on a rolling basis. We anticipate that the application window will close on 05/31/26, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

#LI-Remote

Title: Subrogation Specialist (Healthcare)

Location: United States

Department: Subrogation

Job Description:

This is a Remote Full-time opportunity

Responsibilities include, investigating new potentials cases, placing outbound calls as well as submitting correspondence to health plan members, insurance companies, and attorney offices. The Subrogation Specialist coordinates efforts with other members of the subrogation team to maximize recovery in accordance with EXL’s Subrogation Policies and Procedures.

Complying with HIPAA regulations as well as EXL’s HIPAA and Information Security policies and procedures, including required training and incident reporting.

Responsibilities

• Learn and understand fundamentals of health insurance subrogation, including basic health plan contractual provisions that apply to the reimbursement efforts.
• Review, Identify and develop subrogation opportunities by gathering missing information and potential sources of recovery.
• Place parties of interest on notice
• Organize and structure investigations to work in priority order using the tools provided.
• Respond timely to all electronic, written, and verbal communications.
• Log and maintain detailed and accurate records.
• Access and pull benefits from clients’ health claim systems.
• Pursue worker’s compensation, third party liability, first party uninsured and underinsured recovery, worker’s compensation, med-pay coverage, and no-fault recoveries.
• Engage advice and/or help of legal manager to proactively resolve cases.
• Ensure compliance of state and federal laws
• Adhere to settlement authority levels.
• Maintain department productivity and quality standards.
• Sensitivity to privacy in accordance with HIPAA guidelines

Qualifications

Required Skills

• Working knowledge of Microsoft Word, Excel, internet research skills
• High School or equivalent education level

 Preferred Requirements

• 1+ years of subrogation experience
• 1+ years of claims experience.
• 1+ years of heavy call volume support experience

 Professional Skills

• Developed customer service skills.
• Strong organizational and time management skills
• Ability to work independently and as part of a team.

Compensation - $16.00 - $19.00 hourly (DOQ)

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

What We Offer

EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.

From your very first day, you get an opportunity to work closely with highly experienced, world-class Healthcare consultants.

You can expect to learn about many aspects of businesses that our clients engage in. You will also learn effective teamwork and time management skills - key aspects for personal and professional growth.

We provide guidance/ coaching to every employee through our mentoring program where in every junior level employee is assigned a senior level professional as advisors.

Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.

Required Skills

• Insurance Claims

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Title: Inside Sales Representative

Location: United States

Job Description:

Discover. Savor. Connect. Welcome to the chef's table.

Discover and book unforgettable culinary experiences: hands-on cooking classes, private-chef meals, guided food tours, wine tastings and team-building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date-night sushi lesson or anniversary chef’s-table dinner, to an interactive dinner party with friends, a corporate pasta-making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role:

The Inside Sales Representative plays a key role in supporting Cozymeal’s growth by engaging prospective clients and introducing them to our erse range of culinary experiences. In this high-impact role, you will focus on understanding customer needs, sharing relevant experience options, guiding guests through bookings and qualifying opportunities for our senior sales team.

This role is ideal for someone who enjoys building rapport, learning consultative sales skills, and developing a strong foundation in sales. You’ll be the first point of contact for many prospective clients, helping create a positive first impression and ensuring opportunities are set up for success. You’ll collaborate closely with senior sales executives and internal teams while gaining hands-on experience in a fast-growing marketplace.

Responsibilities Include:

• Engage inbound and outbound leads via phone, email, and messaging

• Ask discovery questions to understand client needs and event goals

• Educate prospects on Cozymeal’s culinary experiences and offerings

• Qualify leads and schedule calls for senior sales executives

• Assist with bookings

• Maintain accurate notes and updates in the CRM

• Support the sales team by ensuring a smooth handoff of qualified opportunities

• Support chefs and venues with inquiries and requests related to our platform and experiences.

• Confirm event dates with chefs and venues to drive bookings and reservations.

Requirements Include:

• 2+ years in sales or business development with phone sales experience

• Culinary experience

• Motivated by goals and comfortable working toward performance metrics in a structured sales environment

• Excellent verbal and written communication skills

• Strong time management and ability to work independently in a home office

• Organized, detail-oriented, and coachable

• CRM experience (Salesforce, Zendesk)

• Proficient in Google Suite and Excel

What We Offer:

• A fixed base rate plus high earning potential through commissions

• The freedom to work remotely from anywhere in the world

• Unlimited opportunities to grow your role as you deliver results

• The chance to collaborate with and learn from industry leaders

• A positive, driven team culture where your achievements are recognized and rewarded

Location: This is a fully remote role and qualified candidates worldwide may apply.

Hours: Full-time from 9:00am-6:00pm PST

Title: Customer Care Rep II - Virtual!

Location: WI, United States

Job Description:

Description

Important things YOU should know:

• Fully remote opportunity
• Training schedule  8:00am - 4:30pm Monday – Friday CST
• Work schedule (after training):    10:00am - 6:30pm CST   Mon - Fri 
• Hours of operation:  7:00am - 10:00pm CST Monday - Friday so shift could flex based on business need
• $2.00/hour differential on Mon/Tues
• Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31
• Exceptional professional growth in a fun rewarding environment

What will YOU be doing for us?   

Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience.

What will YOU be working on every day?  

• Servicing our Dental and Vision inbound callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area,
• Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.
• Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.
• Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information.
• Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances.
• Provide updates to providers with questions regarding the status of their credentialing application.
• Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available.
• Ensure all calls are answered according to company and client guidelines.
• Accurately document call information and resolution in our internal systems.
• Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported.
• Properly identify issues that need to be escalated appropriately to the leadership team.

Additional Responsibilities:

• Provide recommendations on system enhancements and process improvements to management.
• Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues.
• Participate in departmental projects when applicable.

What qualifications do YOU need to have to be GOOD candidate?  

Required Level of Education, Licenses, and/or Certificates

• High school diploma or equivalent.
• Required Level of Experience
• 1+ years of job related customer service experience within industries such as healthcare, call center, banking or retail.

Required Knowledge, Skills, and Abilities

• Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook.
• Ability to work occasional overtime as needed.
• Excellent listening and communication skills.
• Superior customer service skills including the natural ability to provide empathy.
• Strong data entry/typing skills.
• Strong navigation skills and the ability to multi-task.
• Excellent attention to detail.
• Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions.

What qualifications do YOU need to be a GREAT candidate?

Preferred Level of Experience

• 1+ years of job related customer service experience within the dental, vision or medical industry.
• Previous experience working in a virtual environment.
• Understanding of dental, vision and/or medical insurance terminology.
• Job Identification3215
• Job CategoryCustomer Facing
• Job ScheduleFull time
• Locations WI, United States(Remote)
• Pay Range$16.42 - $24.63

Title: Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 4/30/26

Location: United States

Department: Customer Service/Support

Job Description:

Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Responsibilities

Some of what you will be doing:

• Enjoy making outbound calls and reaching out to patients, members, and customers
• Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
• Have a passion for helping patients make decisions that will enhance their healthcare experience
• Make welcome calls and assist members and patients with benefits and insurance information
• Outbound calls to conduct surveys
• The best part, you will be making a difference in someone’s life!

How to thrive when working at home: 

• Safety
  • Choose a consistent work area/office
  • Make your area physically safe
  • Stay organized
  • Personalize your desk!
• Security
  • Privacy matters
  • Keep it quiet - remember, we are dealing with patients!
  • Protect your computer
• Support
  • Communicate
  • We coach and focus on your performance
  • Quality matters
• Success
  • Get ready for work!
  • Prepare yourself mentally
  • Use your resources
  • On your break, get outside once in a while

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. .

Qualifications

We want you to be successful, so these are some of the qualifications required:

• High School Diploma or General Education Degree (GED) required - this will be verified during background check
• Strong computer experience (data entry, screen navigation, keyboarding),
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Excellent demonstration of caring and compassion
• Able to provide 2 monitors at least 22 inches with HDMI and Display ports

Compensation & Benefits

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15.00 per hour.

In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

Req#: 5237

#INDNONC

Reservation Agent | Remote Position

Seasonal • The Beach Club

Benefits:

• 401(k)
• 401(k) matching

RESERVATION AGENT

Are you looking for a career where you can professionally grow and develop your sales skills while being part of a family oriented team driven to produce World Class experiences for travelers to the Alabama Gulf Coast?  Oh yeah, and you can do this all from the comfort of your own home after a short training period.  In office days are required for training, team member celebrations, team area outings and special events.  

Guide potential guests in planning their next vacation at the most sought after properties on the Alabama Gulf Coast, Turquoise Place & The Beach Club Resort & Spa.  

We’re looking for self-motivated and goal-oriented team members who have the potential to work from home (MUST be able to report to the office as required) as part of our sales-driven culture with great starting pay and monthly incentives based on performance.  Agents must have a friendly and energetic attitude to be the first contact for potential guests of Spectrum Resorts.  The majority of tasks will include securing bookings while educating potential guests of the special benefits and perks of renting through Spectrum Resorts to stay at the most sought after properties on the Alabama Gulf Coast.  Other duties will include handling existing reservations and concierge-type calls, along with other tasks assigned by leadership as it relates to reservations.  

Essential Duties:

• Answer reservation calls and secure bookings.
• Accept payment and confirm reservation.
• Follow up on initial calls and leads.
• Provide resort information to guests.
• Book reservations for on-site dining, spa, beach chair rentals, etc.

Required Skills:

• Excellent customer service/hospitality skills 
• Excellent communication skills, both oral and written
• Basic computer skills to include Microsoft Office programs and the ability to learn property-specific computer programs
• Self motivated to work independently
• Strong sales skills to close sales and follow up on leads 
• Prior Front Desk or Reservations experience, a plus!

Physical Skills:

• Must be able to sit at a computer and on the phone for entire shift
• Must be able to work from home in a home office as needed
• Must be available to report on-site as required

Compensation: $14.00 per hour

At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are.

Is this who YOU are? If so, we may have a place for you at our family of resorts, The Beach Club Resort & Spa in Gulf Shores and Turquoise Place in Orange Beach.

Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We’re doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.

925 Beach Club Trail, Gulf Shores, AL 36542, USA

Title: Video Specialist - PTE UK

Location: London, England, GB

Job Description:

Company Information: 

OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable the vital daily communications of the financial services and professional investment industry and its clients with advanced one-to-one, one-to-many, and many-to-many video technologies, tools and services. OpenExchange currently has operations in Boston, New York, London, Ohio and Hong Kong.  

Job Scope: 

• Can you envision a job where you are the point person facilitating events online via Zoom? 
• Do you like to help people feel successful? Our panelists, moderators and attendees will rely on you to create that feeling for them. 
• Can you tell when something seems off? Be a point of contact for trouble shooting video and audio issues before and during our events. 
• Do you see yourself using sound judgement to know when to escalate and rely on your team, all the while ensuring we remain connected to the clients and assuring them we will quickly resolve the issues real-time? 
• With your tech savvy (we will train you on our products) and virtual presence, you will be able to promote positive client relations and seamless events.

Location:  REMOTE

Schedule: 

• Start Date: April 20 or 27 [9:00am – 1:00 PM ET / 2:00–6:00 PM BST]
• Training: April 21 - 22 or April 28 - 29 [9:30am – 1:30 PM ET / 2:30–6:30 PM BST] 
• Must be available to work in the months of May and June with general availability during regular business hours 8am-5pm ET/BST
• Hours vary from 0-30 per week; dependent upon events and opportunity. No weekly hours guaranteed.
• Global Events, must be available for EST time zone based on availability and event schedule with potential for GMT hours.

Responsibilities: 

• Coordinate and facilitate virtual meetings, live streams and presentations and coordinate virtual meetings for clients (sometimes simultaneously). 
• Respond to all virtual communication in a timely and professional manner.  
• Escalate issues as needed; learn and apply solutions in the future.  
• Proactively engage with the team and jump in to support others as needed.  
• Client facing, highly profession customer service   
• Other duties as assigned according to business line and regional attributes.

Qualifications: 

Education: 

• Degree educated preferred

Required Skills: 

• Ability to work virtually without interruptions   
• Reliable internet connection and working computer (see requirement list below) 
• Excellent interpersonal communication in fluent English
• Strong collaboration & listening skills  
• Technologically savvy  
• Ability to multi-task 
• Proactive with a positive attitude  
• Adaptable to change  
• Critical thinking /analytical skills  
• Outstanding customer support skills

Additional Skills: 

• Experience with Zoom and Microsoft Suite (Teams) 
• Previous work or virtual meetings from home experience desired 
• Flexible work schedule
• Plus if fluent in Spanish, Japanese, German, Portuguese, or any other language, please note

Required Equipment: 

Computer: 

• This job is fully virtual and relies on your own equipment, please do not apply if your device does not meet this specific criteria 
  • Windows Requirements: windows 11 22H2 or higher, 256GB SSD with 20GB free, 12th gen or higher 4C/8T cpu
  • Mac Requirements: Apple M1, M1 Pro, M2, Minimum Ventura OS, At least 16GB with SSD hard drive with 128 GB capacity, No virtualized OS. 
  • High-Speed steady internet connection (50mbps or higher required) with video and audio capability. Hardwired internet preferred in addition to Wifi access.
  • Mandatory for Training and Executing: Hardwired internet in addition to WiFi access mandatory (50 mbps or higher) with video and audio capability.
• We highly recommend a PC over a Mac due to required security compliance software #LI-OE

Revenue Cycle Specialist - Payments & Remittance

Job LocationsUS-FL-Sarasota

Job ID

2026-34501

# of Openings

1

Type

Full-Time

Category

Business Careers & Support

Overview

The Revenue Cycle Specialist, Payments & Remittance will be responsible for accurately posting and reconciling insurance payments into the practice management system, ensuring all transactions are recorded in compliance with contractual and regulatory guidelines. This role requires strong attention to detail, the ability to work across multiple systems, and a commitment to meeting accuracy and productivity benchmarks.

This is a 100% remote position.

Responsibilities

• Accurately post all insurance payments, adjustments, and denials to client accounts in an accurate and timely manner.
• Review and reconcile check deposits, EFTs, and lockbox reports to ensure completeness and accuracy of payment posting.
• Ensure all payments are posted in accordance with payer contracts and client-specific rules.
• Maintain a high level of productivity while meeting quality standards (99%+ accuracy).
• Ensure all payments show matched and reconciled on the Reconciliation Report, entering notes indicating reasoning for non-match on all discrepancies
• Manage the Zentist portal daily to mark payments as posted and ensure the daily deposit is complete.
• Assign denied claims to denial management and AR teams within Denticon’s task manager to ensure proper handling of underpayments
• Monitor and process Electronic Remittance Advice (ERA) in DentalxChange
• Resolve all payments with missing Explanation of Benefits (EOB)
• Acquire Electronic Remittance Advice (ERA)/ Explanation of Benefits (EOB) files from multiple sources including but not limited to DentalxChange, Zentist, Payor Portals, phone calls to payors
• Escalate recurring payer issues or payment variances to Revenue Cycle Manager for resolution.
• Maintain status reporting of workload on Daily Tracker for payment & denial posting, reconciliation and ERA processing for assigned practices
• Pre-Audit and escalate fee discrepancies to the fees team
• Initiates refund tickets of received overpayments requests from payors
• Adhere to HIPAA guidelines and internal compliance protocols.

Performance Metrics (KPIs):

• Productivity - Consistently post 30+ payments/adjustments per hour worked. Auto-posted payments are included in productivity totals.
• Accuracy - Maintain a minimum accuracy rate of 99% for all posting activities.
• Timeliness - Manual Posting: Ensure all manual payment postings are completed within 2 business days of receipt.
• Timeliness - ERA Reconciliation: Complete ERA auto-posting reconciliation within 5 business days of posting

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift products and supplies, up to 20 pounds.

Competencies:

• Quality of Work – Consistently produces acceptable quality of work and only requires a reasonable amount of supervision.
• Initiative – Demonstrates a strong work ethic. Takes the appropriate risks and focuses on outcomes. Needs only a reasonable level of supervision.
• Communication – Demonstrates effective listening skills. Maintains eye contact. Focuses on content. Is thoughtful and articulate when speaking with others. Has good written and oral communication skills.
• Customer Service – Is attentive and responsive to the needs of others. Handles difficult situations with patience, tact and grace. Accurately identifies and anticipates needs. Flexible with making adjustments in service delivery.
• Punctuality/Time Management – Is reliable and punctual to work and all meetings, functions and training. Fulfills commitments on time that contribute to team goals.
• Ensures Accountability – Holds self and others accountable to meet commitments.
• Action Oriented – Taking on new opportunities and touch challenges with a sense of urgency, high energy and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives. Partners with others to get work done. Gains trust and support of others.

Qualifications

High School Diploma or Equivalent Required

Associate’s Degree in Business Administration, Economics or related field strongly preferred

Qualifications/Training:

• Three (3) years previous buying experience strongly preferred, or ability to demonstrate comparable combination of knowledge and skill
• Ability to exercise independent judgement
• Excellent written and verbal communication skills
• Demonstrates aptitude in effective negotiating
• Familiarity with market research, data analysis and forecasting techniques

Legal Disclaimer:

Title: Latam Customer Support Manager - Spanish Speaking

Location: Brazil (São Paulo - Hybrid)

Job Description:

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Latam Customer Support Manager - Spanish Speaking to our Customer Experience team in São Paulo! 

The CX Manager will drive operational excellence within the Customer Experience team by helping optimize processes for our México, Argentina and Chile operations, making sure the team achieves the KPIs, enhancing service delivery, and ensuring seamless support across customer touchpoints. This role requires a strategic thinker and hands-on manager with a passion for customer satisfaction, efficiency, and cross-functional collaboration. The ideal candidate is a skilled problem-solver with experience in data-driven decision-making and a track record of delivering outstanding customer experiences at scale.

YOUR IMPACT

• Process Optimization: Identify, design, and implement initiatives that streamline CX operations, reduce response times, and enhance quality of service. Continuously evaluate existing workflows for improvement opportunities.

• Data Analysis and Reporting: Track and analyze customer service metrics (CSAT, Productivity, Full Resolution Time, FCR, etc.) to assess performance, inform decisions, and report on operational efficiency. Provide regular updates to leadership and cross-functional teams.

• Team Leadership and Development: Oversee a team of CX specialists, including hiring, training, coaching, and performance management. Foster a positive team culture focused on growth, accountability, and customer-centricity.

• Quality Assurance: Develop and maintain a quality assurance program to ensure consistency and excellence across all customer interactions.

• Cross-functional Collaboration: Work closely with Product, Customer Success, Process Improvement and WFM  teams to gather customer feedback, align on brand messaging, and ensure seamless integration of CX initiatives across departments.

• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• A true team player with previous experience in CX, Customer Support or Operations.

• Leadership: You are a dedicated person with previous experience as a leader, able to lead, inspire, and develop teams in a fast-paced environment. Proven track record in building team cohesion and driving positive team dynamics.

• Customer-Centric: Deep understanding of customer support metrics, and continuous improvement principles.

• Languages: Proficiency in English and Advanced Spanish is mandatory.

• Problem-Solving: Ability to assess complex situations, identify root causes, and implement effective solutions promptly.

• Analytical: You are tenacious and goal-oriented, proficient in data analysis and familiar with reporting tools (e.g., Power BI, Tableau, Zendesk Explore). Strong ability to interpret and act on quantitative and qualitative data.

• Tech-Savvy: A self-starter who can multi-task and adapt to a fast-growing organization. Familiarity with CRM and CX platforms (e.g., Zendesk, Salesforce, HubSpot) and experience in implementing technology solutions to enhance CX.

• Experience working in fast-paced, high-growth tech or SaaS environments.

• Communication: A strong communicator both written and verbal to lead cross-functional initiatives and present findings to stakeholders.

We recognize that iniduals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in customer support and in a leadership position are mandatory requirements**.**

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine inidual therapy sessions (52 per year) and on-demand content. 

HEALTHCARE: Health, dental, and life insurance. 

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. 

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a erse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

Title: Customer Success Manager (Key Accounts)

Location: Sydney, Australia

Job Description:

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust  
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

• A strong communicator with excellent attention to detail
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5-7 years of experience in a customer account facing role
• Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, ersity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. 

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Requisition ID: R18678

Title: Martech Lead

Location: United States

About the Role:

We are seeking a highly skilled and experienced MarTech Lead with a strong focus on customer data, omni channel personalization and media marketing. In this role, you will leverage your leadership and technical skills to drive the MarTech Team in architecting, designing, developing, and implementing innovative marketing technology solutions that leverage data-driven insights to drive customer engagement and business growth. You will collaborate closely with cross-functional teams and business stakeholders to architect and implement business requirements into robust and scalable MarTech solutions, with a particular emphasis on targeting, retargeting, real-time personalization, and customer data platform (CDP) implementation.  

Key Responsibilities:

Digital Marketing & Targeting Architecture:

• Design and implement a robust media marketing architecture for new and existing customers, encompassing 
• Targeting & Retargeting: Develop and implement strategies for audience segmentation, targeting, and retargeting across various channels (e.g., website, email, social media, etc).

Real-time Personalization:

• Design and implement real-time personalization strategies for existing and new customers across various channels (e.g.,online and offline channels). 
• Integrate real-time data streams (e.g., website behavior, location data, purchase history) to deliver personalized experiences.  
• Partner with Data Engineering to design and integrate rules-based and machine learning-based personalization models.

Customer Data Platform (CDP) Development:

• Design and implement a CDP strategy, including: 
• Data Ingestion & Orchestration: Develop and manage data pipelines for ingesting and enriching 1st, 2nd, and 3rd party data.  
• Customer Segmentation & Profiling: Develop and maintain customer segments based on behavioral, demographic, and other relevant data. 
• Data Activation: Integrate the CDP with downstream systems (e.g., marketing automation, advertising platforms, NBx and system of engagements ) to activate customer data for personalized campaigns.

Prospect Data Store & Management: 

• Design and implement a robust prospect data store, including: 
• Data acquisition and enrichment strategies. 
• Data quality and hygiene processes.  
• Data privacy and compliance considerations.

Cross-functional Collaboration: 

• Design and implement a scalable and robust MarTech Solution in collabroateion with the Site Engineering and Data Engineering teams 
• Work closely with marketing, business, cross IT Teams and UX teams to understand their data needs, events to be captured and delivering use cases
• Facilitate communication and knowledge sharing across all stakeholders.

Technology Expertise:  

• Deep understanding of MarTech stacks, such as Tealium, Google Cloud Platform, Kafka.
• Expertise in CDPs (e.g., Tealium CDP, Adobe Experience Platform, Salesforce CDP,).
• Strong understanding of data integration, data warehousing, and data pipelines.
• Proficiency in SQL and NoSQL databases.
• Experience with cloud computing platforms (Google Cloud Platform).

Compensation, Benefits, & Additional Details:

At Health-E Commerce, our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  Final compensation is evaluated on various factors which include but aren’t limited to experience, skills, internal equity among peers, and geographic location. 

• Compensation: $130,000 - 160,000
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

Title: Insights & Planning Specialist

Location: United States, Remote

Job Description:

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

The Insights & Planning team is crucial to our success, serving as the engine that maximizes the efficiency and effectiveness of our customer-facing teams. Through the resolution of complex issues, we accelerate sales outcomes, making them more sustainable.

In this role, you will be key in unblocking issues and helping internal teams establish more effective processes.

What you get to do every day

• Be part of a dynamic and growing team that will help you level up your skills.
• Drive resolution of complex internal issues by expertly managing and resolving SFDC cases. 
• Establish and maintain comprehensive documentation of all team processes to ensure rigorous standardization and consistency in handling.
• Work with business partners to identify key process issues, how to improve them, and establish perpetual tracking methods.

What you bring to the role

• Minimum 1+ years of experience working in a queue-based customer service environment. 
• Experience with SFDC especially in case handling. 
• Proactive and professional communication in all settings
• Ability to connect the dots between process and business impact
• Comfortable working with multiple stakeholders to resolve and issue
• Expertise with developing and maintaining complex processes. 
• Passion for learning and growing analytical and process improvement skillset
• Flexibility in being able to quickly pivot between tasks when necessary

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $60,000 - $70,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth:  Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents  
• Carrot: Fertility healthcare and family forming benefits
• Candidly:  Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.

We are committed to making every stage of our application process fully accessible to all iniduals.

Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

Sales Representative

Location: Remote, US

Job Description:

 About This Position:

We are looking for a results-driven remote Sales Representative to join our growing team at Electric Fireplaces Direct, part of the Renovation Brands business. We're looking for a hunter — someone who picks up the phone, builds a book of business from the ground up, and owns their pipeline from first contact to close.

You'll be the first point of contact for customers embarking on their renovation journey, guiding them from initial concept all the way through to purchase. You'll leverage CRM tools to manage accounts, stay on top of your pipeline, and make sure no opportunity falls through the cracks. We also embrace AI-powered tools to help our team work smarter and move faster — comfort with emerging technology is a plus.

If you're a self-starter who thrives in a fast-paced ecommerce environment, loves the thrill of the close, and is passionate about delivering an exceptional customer experience, we want to hear from you. 

Location: 100% Remote. (Required to work from any location within the USA.)

• Reports to: Sales Manager @ Electric Fireplaces Direct.
• Achievable Total Compensation Range: $60,000 - $80,000 annually, reflecting inidual sales performance. (Base salary plus sales commission)
• Base Salary: $20.00 per hour

What You’ll Do:

 Connect with customers via phone, email, video chat, and text to understand their project needs and guide them through the full design and purchasing process.

• Drive sales by building strong customer relationships, overcoming objections, and closing with confidence.
• Execute a high volume of outbound calls, emails, and texts to engage new and existing customers. 
• Own and manage a full sales pipeline — from initial inquiry to close — ensuring no opportunity falls through the cracks. 
• Proactively nurture leads at every stage of the funnel and follow up with urgency and purpose 
• Meet and exceed inidual sales goals and KPIs consistently. 
• Leverage e-commerce tools and digital platforms to identify opportunities, track customer behavior, and convert online interest into sales. 
• Maintain detailed and accurate customer records in CRM software and follow established SOPs. 
• Build a strong book of repeat business through consultative selling and relationship management. 
• Collaborate cross-functionally with marketing, operations, and product teams to deliver the best possible customer experience. 
• AI usage is expected and encouraged for this role.

What We’re Looking For:

• 2+ years of outbound sales experience in an e-commerce or remote environment, with a proven track record of closing and exceeding sales goals.
• Excellent pipeline management skills — you know how to build, prioritize, and follow through.
• Hands-on CRM experience (Salesforce, HubSpot, or similar) with clean pipeline habits and timely follow-ups.
• Comfortable with AI-powered tools and emerging technology to work smarter and move faster.
• Exceptional verbal and written communication skills with a consultative selling approach.
• Self-motivated, highly organized, and able to work independently in a dedicated remote workspace.
• Background in home improvement, interior design, or related industry is a plus.

Candidate Experience: 

Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages. 

Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building. 

Artificial Intelligence (AI) Usage:

We recognize that AI tools can be helpful in preparing for the job search process. To ensure a fair and transparent evaluation, we ask that candidates represent their own work and responses throughout our hiring process. While candidates may use AI tools for preparation, all assessments and interviews must reflect their own experience and capabilities. Renovation Brands may use AI to assist in candidate evaluations, interviews, and other areas as needed.

About Renovation Brands:

Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers. 

Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

Commitment to Diversity: 

At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture.

As we grow, bringing on great talent is key to achieving our mission. From California to New York, our erse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our ersity makes us stronger and better equipped to serve customers globally.

Our Benefits:

At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including: 

• Competitive Base Salary in line with market expectations
• Medical, Dental, and Vision plans
• 401(k) Safe Harbor Plan with 4% employer match dollar for dollar
• Paid vacation allocated by position, and numerous paid holidays
• Paid Parental Leave
• Paid Sick Days (based on applicable state laws)
• Employee Discount program across all brands at a price of 10%-20% above cost
• Voluntary Life Insurance & Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Employee Referral Program w/Monetary Bonus
• Discounts through LifeMart

Our Mission:

Empowering our customers to bring their visions to life.

Our Culture & Values:

Our employees are our most precious resource. We want to create an environment where people build on each other’s ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents. 

Our foundation is supported by five (5) core values that serve as pillars of our culture: 

Empower the Customer – This is about their vision, not ours. 

• Think big. Move fast – We sprint when others stroll. 
• We’re a team first – Period. 
• Fearlessly Transparent – Robust debate, wholehearted respect, and commitment required. 
• Do’ers Not Dreamers – We get more done with a match than other companies do with a blowtorch.

Our Brands:

American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter

Insurance Advisor

Location:

Virtual•

Ontario, Canada

Job Description

We’re searching for an Insurance Advisor. Are you searching for new possibilities?

Westland Insurance Group Ltd. is growing and has a new opportunity for an Insurance Advisor at our Ontario office.  Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded inidual who is focused on growing their insurance industry knowledge and experience. 

Expected Compensation: The expected hourly hiring range for this role is $21.80 to $27.25 based on a 35-hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity.  

Reason for Vacancy: This posting is to fill a current vacancy on our team

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers.  Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what’s possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us. 

As an Insurance Advisor, you will promote and educate clients on insurance products, take ownership of client relationships, and help us grow our presence and profile in the local community. 

Interested in learning more? 

Why you'll love Westland:

• An open, flexible and welcoming workplace  
• Plenty of opportunities to grow and learn 
• Autonomy to drive your own success 
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health 
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we’ll love You: 

• Laser-focused, you have a track record of achieving sales targets
• Building authentic client relationships comes naturally to you
• Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
• Insurance broker license Level 2 or working towards CAIB/CIP (financial support provided!)
• 2-5 years of commercial insurance experience

Once here, you'll:

• Be a member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds.
• Deliver superior customer service that promotes client retention
• Uncover clients’ business challenges and act as a client advocate identifying their needs and providing recommendations
• Assist clients with their insurance needs by utilizing basic knowledge of underwriting principles
• You have an inexhaustible curiosity and look for opportunities to grow your career

As part of our commitment to transparency, we want to let you know that while our recruitment system includes AI capabilities, these are never used to screen, evaluate, or select candidates. The only AI functionality that Westland uses is for transcribing notes during candidate calls, and this occurs with your consent. These tools aren't used to make any hiring decisions throughout our recruitment process. 

#LI-SS1

#LI-Remote

Want to get to know each other better? Send your resume our way. 

You belong here 

Title: Service and Support Engineer

Location: Santa Clarita, CA, USA - Remote

Job Description:

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are ided into three business units: Product Division, Managed Technology & Riedel Networks. 

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry. 

Join us as a Service and Support Engineer on this exciting journey and experience the fascination of Riedel Communications in action.

Overall Objective:

The Service and Support team is part of the Customer Success organization within the Riedel Product Division, which designs, manufactures, and distributes pioneering real-time networks for video, audio, and communications. Its products are used worldwide for broadcast, pro-audio, events, sports, theatre, and security applications worldwide.

The team is at the heart of our post-sales customer success journey and manages all post-sales delivery and support requirements. These include but is not limited to engaging with customers on technical support tickets, product commissioning, training, diagnosing hardware and software issues, raising R&D tickets, and coordinating the repair or replacement of customer devices. The team is also responsible for the configuration, maintenance, scheduling, and delivery of our demonstration equipment for tradeshows and customer qualification, as well as maintaining our lab systems in our Santa Clarita, CA office. 

Working as a Service and Support Engineer is an engaging and collaborative role in the organisation with multiple internal stakeholders including Sales Managers, Pre-Sales Engineers, Product Experts and R&D, to name a few.

The Service and Support Engineer’s overall key objective is providing direct customer support for our products and solutions, while also successfully delivering on-site (and remote) post-sales commissioning and training services. 

KPI's:

• Customer Satisfaction: NPS and CES
• Customer Support Case Metrics (Response time, Aging)
• Project On-time Delivery

Responsibilities:

• Manage and take ownership of Customer Support cases
• Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend
• Support customers with remote online sessions when needed
• Reproduce issues on service lab equipment
• Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills
• Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance
• Develop and maintain knowledge base articles, user documentation, and guides to support products and services
• Utilize the knowledge base to efficiently resolve customer issues
• Maintain, configure, and schedule use of lab systems for all the larger remote Customer Success teams
• Maintain, configure, schedule, and deliver demo equipment and solutions for customers and tradeshows, while managing inventory and availability
• Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery
• Advise Management on project and support case status, risks and mitigation
• Research and promote additional business opportunities, solutions, and services sales to the client and sales team
• Act as market and industry aware collaborator providing information on competition and market trends

Profile:

Skill Level

• Experienced professional

 Education

• Bachelor’s degree or equivalent program related to information technology, SW/EE engineering, computer science, or related field.

Professional Record/Expertise

• 4+ years of proven experience in a relevant market field, interacting with customers, ideally in the broadcast and entertainment Audio/Video market
• Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
• Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP) 
• Knowledge of IP technologies and standards (VM, TCP, UDP, IGMP, VLAN, PTP, with Cisco, Arista, or NETGEAR certification preferred)
• Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google
• Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.) 
• Knowledge of fiber optic systems and RF systems
• Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
• Excellent communication & presentation skills, with strong knowledge of PowerPoint, Word, Excel
• Attention to detail and a strong work ethic
• Ability to work independently, while contributing to a team environment collaborating across departments
• Understanding of knowledge management principles and methodologies
• Proficiency with Learning Management Systems, Knowledge Base software, and/or CRM platforms preferred
• KCS v6 Practices certification highly desirable
• Proven ability to create clear, concise, and engaging content for erse audiences
• Mobility and willingness to travel – lives within reachable proximity of a major airport.

Language Skills

• English (fluent)
• Spanish preferred
• French or Portuguese a Plus
• Grow with us!

Become part of our team! We offer you an exciting field of activity with a lot of personal responsibility and opportunities to grow!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Title: Recovery Supervisor

Location: Canada

Department: Operations: Call Center

Job Description:

If you are looking for more than a job, join Attain Finance (Cash Money) to start your career!

Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, and a track record of new product innovation!

When you join Cash Money, you become part of the Attain Finance team, our parent company with multiple brands and store operations across US and Canada.  You’ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization.

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the Attain Finance family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.

Why you would love to work at our company:

"I embarked on my career as a Recovery Officer at Cash Money in February 2021, following my return from maternity leave during the pandemic. I sought a stable position with growth potential and the flexibility to work from home. By July 2021, I was promoted to Recovery Team Lead, where I embraced a leadership and training role within the Recovery Department.

In March 2024, I advanced to the position of Quality Assurance Business Analyst, collaborating closely with both the US and Canadian brands. My contributions include developing new procedures, implementing a new call flow, conducting process testing, and performing daily targeted listening tests to ensure adherence to company policies.

Additionally, I have enhanced my presentation and facilitation skills and have been given a greater voice among the leadership team. I am enthusiastic about continuing my development and growth with Attain Finance."

_~_Shannon E. - QA Business Analyst, Attain Finance– Canada

“Since joining Cash Money in 2022 as a Recovery Officer, I’ve had the incredible opportunity to grow and expand my skill set. I transitioned into a Team Leader role, where I honed my leadership abilities and was able to guide my team to success. In 2023, I took on a new challenge by joining the Corporate Sales Team, further broadening my expertise, and contributing to Attains growth. Most recently, in December 2024, I was promoted to Strategic Operations Specialist, where I now focus on streamlining processes and driving operational efficiency. My journey here has been a rewarding experience, and I’m excited to continue contributing to the future success of Attain Finance!”

_~_Gregory S., Strategic Operations Specialist, Attain Finance - Canada

Responsibilities

The Collections Supervisor is responsible for leading and developing a team of Collections Account Specialists to minimize financial loss, protect portfolio performance, and ensure compliance with regulatory and company standards.

This role provides daily direction, coaching, and oversight to drive recovery performance while maintaining high standards of customer dignity, documentation accuracy, and operational excellence. The Supervisor balances results-driven leadership with strong risk management practices and ensures the team consistently meets recovery KPIs, audit requirements, and quality standards.

Success in this role is measured by team performance, delinquency reduction, compliance adherence, employee engagement, and overall portfolio health.

Hours of Operation:

 (Eastern Time)

• Monday to Friday 8AM to 11PM
• Saturday 8AM to 4PM

Position:

• Remote - Based in Canada

Qualifications

Team Leadership & Performance Management

• Lead, coach, and develop a team of Collections Account Specialists.
• Monitor daily performance metrics including delinquency rates, repayment commitments, broken promises, call quality, and compliance adherence.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
• Develop action plans to address performance gaps and support continuous improvement.
• Provide real-time guidance on complex, high-risk, or escalated accounts.
• Foster a culture of accountability, professionalism, and collaboration.

Collections Strategy & Portfolio Oversight

• Oversee assigned portfolio segments to ensure timely and effective recovery efforts.
• Ensure consistent application of collection strategies, including repayment plans, deferrals, and restructures in accordance with policy.
• Identify trends in delinquency, broken promises, and default risk and implement corrective strategies.
• Partner with senior leadership to recommend process improvements that enhance recovery outcomes.
• Support workload balancing and queue management to maintain service levels.

Compliance, Risk & Audit Management

• Ensure team adherence to all applicable federal and provincial collection regulations and privacy legislation.
• Monitor call recordings and documentation to ensure proper consent and accurate account notes.
• Support internal and external audits by maintaining audit-ready documentation standards.
• Investigate and escalate potential fraud, disputes, or compliance concerns as required.
• Reinforce mandatory training completion and policy updates.

Operational Excellence

• Utilize dashboards and reporting tools to track team KPIs and recovery performance.
• Analyze performance data to identify opportunities for operational improvements.
• Implement process enhancements to strengthen documentation discipline and compliance standards.
• Support cross-functional collaboration with Compliance, Risk, and Operations teams.

Customer Experience & Escalations

• Manage escalated customer complaints or complex cases requiring supervisory intervention.
• Ensure customer interactions remain professional, respectful, and solution-focused.
• Balance customer circumstances with company risk exposure and portfolio protection.

Talent Development & Engagement

• Support onboarding and training of new team members.
• Provide ongoing skill development in negotiation, compliance awareness, and portfolio management.
• Promote a positive, performance-driven team culture.
• Recognize and reward strong performance and improvement efforts.

Qualifications & Experience

• High School Diploma or equivalent (post-secondary education in Business or Finance preferred).
• Minimum 3 years of experience in collections, recovery, or financial services.
• Minimum 1 year of leadership, coaching, or supervisory experience preferred.
• Strong knowledge of delinquency management and risk mitigation practices.
• Demonstrated ability to manage performance in a KPI-driven environment.
• Strong understanding of regulatory compliance within collections.
• Excellent leadership, communication, and problem-solving skills.

Working Conditions

• Remote centralized contact centre environment.
• Frequent use of phone systems, reporting dashboards, and account management platforms.
• Performance-driven environment with defined team recovery metrics.
• May require flexible scheduling, including evenings or weekends.

Key Competencies

• Leadership & Coaching Ability
• Recovery & Negotiation Expertise
• Compliance & Regulatory Oversight
• Strategic Thinking & Portfolio Management
• Accountability & Integrity
• Documentation & Quality Discipline
• Emotional Intelligence
• Results Orientation
• Decision-Making & Sound Judgment

Job Type: Full Time

Hourly: $26.00 to $31.25 CAD + Ability to Earn Monthly Bonus

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average.  The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience

Key Words: Call Center, Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller

#ATTAINRP #Remote #AttainFinance

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Title: CX Automation Engineer

Location: New York City

Department: Customer Experience – Customer Experience

Job Description:

Full Time /

Hybrid

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

We are seeking a senior-level inidual contributor to lead automation, AI enablement, and digital journey design across the customer lifecycle. Reporting directly to the VP of Customer Experience, this role will play a critical part in shaping how we scale personalized, intelligent customer learning and adoption at every touchpoint, and will serve as the technical backbone of CX Automation within the organization. This is a hands-on builder who can architect, implement, measure, and iterate without relying on external resources. 

This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). 

To perform this job successfully, an inidual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Essential Job Duties

What You’ll Own

1. CX Automation Architecture & Build

• Architect, build, and optimize end‑to‑end automated customer journeys across in‑app, email, product, and other digital channels.
• Serve as the primary driver of CX automation initiatives within the organization.
• Implement intelligent workflows that personalize experiences at scale (behavioral triggers, segmentation logic, AI‑powered recommendations, etc.).

2. AI**‑**Driven Customer Experience

• Integrate AI tools and models (predictive, generative, recommendation engines) into customer workflows to serve highly-relevant learning content that results in adoption.
• Evaluate and implement new AI and automation capabilities to improve customer onboarding, education, engagement, renewal, and success.

3. Systems, Tools, and Integrations

• Own integration strategy across CX, product, and data systems.
• Work hands‑on with tools like Pendo, HubSpot, journey orchestration tools, and data platforms.
• Build connectors, workflows, and automations using APIs, webhooks, and low‑code/no‑code solutions.

4. Outcome**‑**Based Measurement & Iteration

• Define success metrics for all digital journeys (activation, adoption, engagement, conversion, retention).
• Analyze journey performance and lead continuous optimization based on data, usage patterns, and customer feedback.
• Build dashboards needed to drive insight‑based CX iteration.

5. Cross**‑**Functional Leadership (IC Role, High Influence)

• Partner with Product, Engineering, and Growth Marketing teams to align automation initiatives with product strategy.
• Represent CX Automation in strategic conversations about scaling the customer experience.
• Serve as the “bridge” between technical teams and CX outcomes.

What Success Looks Like

In your first year, you’ll be accountable for:

• Building and launching fully automated, measurable digital journeys that improve user onboarding, reduce friction, and improve customer outcomes.
• Improving product adoption and customer activation through targeted, intelligent in‑app and email guidance.
• Rolling out AI‑enabled personalization that drives measurable engagement lift.
• Creating visibility into journey performance and closing the loop with rapid iteration.

Other Job Duties

• Other duties assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• 7+ years in CX, Product Operations, Marketing Automation, or Digital Experience with a strong technical foundation.
• Hands‑on journey design and implementation experience — able to build full workflows yourself.
• Deep understanding of automation tools, system integrations, data flows, and customer lifecycle design.
• Proficiency with tools like Pendo, Braze/HubSpot/Marketo/Customer.io, Zapier, Workato, or similar orchestration platforms.
• Experience with light coding or scripting (e.g., JavaScript, Python, or environments like Replit).
• Strong ability to break down customer problems, create outcomes‑driven automation, and iterate based on data.
• Curiosity, experimentation mindset, and an obsession with delivering customer‑centric value.

The base salary range for this US-based, full-time, and exempt position is $130,000 - $140,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Claims Specialist

Location: Remote United States

Full time

Job Description:

Who We Are

With a comprehensive lineup of Vehicle Protection plans, Sonsio offers industry-leading programs that cover Tire Road Hazard Protection, Appearance, Parts & Labor Warranties, Mechanical Advisory, and other critical consumer services. These benefits provide vehicle owners with affordable and valuable coverages to keep their vehicles on the road safely, and also maximize the resale value by keeping the appearance of their vehicles like-new.

Sonsio Vehicle Protection is committed to innovation and excellent customer service. Since our inception in 1984, Sonsio has been a leader in the automotive industry—serving more than 74,000 dealerships, F&I service providers, manufacturers, insurance companies, parts suppliers, retail chains, and many independent retailers across all 50 states, Canada, and Puerto Rico.

We understand the challenges and complexities that our partners face when it comes to offering vehicle protection plans. There is no one-size-fits-all. Every business we help is different and has their own set of challenges. That’s why, when you partner with Sonsio, we work with you to provide a custom solution designed to improve customer acquisition and retention and increase profitability.

And when it comes to managing claims, you don’t have the time or resources to worry about the headaches. Sonsio provides end-to-end support and decades of expertise to give customers the highest quality services with a world-class customer experience.

Base Pay Range:

$18.00 - $19.00/ Hour

Position Summary

The Claims Specialist (Level 1) is responsible for accurately and efficiently processing the intake of new claims requests, while providing outstanding customer service to contract holders, dealers, and repair facilities. This role requires strong attention to detail, adherence to company guidelines, and the ability to manage multiple priorities in a fast-paced call center environment. The Claims Specialist ensures claims are set up accurately, customers receive timely support, and all work aligns with company quality and compliance standards.

As a Claims Specialist, your essential job functions will include the following:

Key Responsibilities

• Process standard claims accurately and within SLA
• Maintain detailed claim documentation, photos, and communication logs
• Provide high-quality customer service to contract holders and repair facilities
• Accurately enter and update customer information, interactions, and case details in applicable CRM
• Collaborate effectively with other teams’ members, other departments as well to coordinate customer support efforts and resolve issues
• Achieve call, QA, and attendance metrics
• Follow established workflows, and escalation processes
• Handle and resolve customer complaints in a professional and timely manner.
• Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.

Performance Standards

• Process and complete claims within 7-10 days, ensuring accuracy, efficiency, and compliance with company policies and regulatory requirements.
• QA Score: >85% on the quarterly Quality Assurance scorecard.
• Audit Errors: <2%
• Attendance: Meets department standards
• Adherence% >80%

Position Requirements

• Minimum 1-2 years of experience in customer service and/ or claims processing, preferably within a call center environment.
• High School Diploma required; Associate or bachelor’s degree preferred.
• Proficiency in using Salesforce and Microsoft Office Suite; Outlook, Word, Excel.
• Ability to efficiently navigate multiple computer systems while assisting customers.
• Excellent verbal and written communication skills.
• Proven ability to convey complex information clearly, accurately, and concisely.
• Strong commitment to providing exceptional customer experiences.
• Demonstrated ability to handle inquiries, issues, and complaints with professionalism and care.
• Strong time management and multitasking capabilities in a fast-paced environment.
• Effective analytical and problem-solving skills to identify and resolve issues efficiently.
• High level of accuracy and attention to detail in processing claims and documentation.
• Flexible and adaptable to change; able to learn new systems and processes quickly.
• Ability to collaborate effectively with team members and cross-functional departments.
• Must have access to a computer with a built-in operating system (e.g., Windows or macOS) and at
  least one external monitor to perform daily job responsibilities.

Competencies Required

• Customer Focus & Empathy
• Communication & Collaboration
• Attention to Detail & Accuracy
• Critical Thinking & Decision-Making
• Adaptability & Learning Agility
• Results Orientation & Accountability
• Time Management & Prioritization
• Conflict Resolution & Influence

Physical Job Requirements

• Sit for long periods of time.
• Continuous viewing from and inputting data to a computer screen.

Drug Policy

• Sonsio LLC is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Sonsio: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). 

EOE Statement: Sonsio is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Sonsio’s Human Resources Department to discuss your specific needs.

Title: Benefits Specialist (Hybrid)

Location: Bloomington, MN

time type

Full time

job requisition id

R4655

Who We Are

We’re a people‑first organization committed to providing benefits that truly benefit employees and their families. Our team is collaborative, curious, and fun. If you love solving problems, improving experiences, and celebrating wins (big and small), you’ll fit right in.

What You’ll Do

You’ll be the go‑to expert for all things benefits, wellbeing, and recognition—helping employees navigate life’s moments, from the everyday to the extraordinary. You’ll blend technical know‑how with genuine care, ensuring our programs run smoothly and our people feel supported, valued, and appreciated.

What You’ll Own

Benefits Administration

• Administer the daily operations of our health, welfare, retirement, and voluntary benefit programs with accuracy.

• Support employees with thoughtful, clear guidance—especially when questions get tricky.

• Drive open enrollment like a pro: coordinating vendors, testing systems, and crafting communications that people actually read.

• Partner with Payroll to keep deductions clean and correct.

• Administer and support leave programs with empathy and precision.

• Build strong relationships with vendors and help elevate service delivery.

• Analyze plan performance and bring forward ideas that make our benefits better, smarter, and more meaningful.

Compliance & Reporting

• Keep us aligned with ERISA, ACA, HIPAA, COBRA, and other regulations.

• Prepare filings, notices, and documentation with accuracy and clarity.

• Support audits, renewals, and RFPs with a detail‑oriented mindset.

Wellbeing Leadership

• Champion holistic wellbeing across a variety of dimensions.

• Launch programs, challenges, and campaigns that spark engagement.

• Partner with vendors to bring fresh, relevant wellbeing resources to our workforce.

• Track participation and feedback to continuously evolve our wellbeing strategy.

• Help weave wellbeing into the fabric of our culture, not just our benefits guide.

Communication & Education

• Create engaging, easy‑to‑understand benefits and wellbeing communications.

• Lead new‑hire orientations and employee education sessions with confidence and approachability.

• Translate complex concepts into friendly, accessible language.

What You Bring

• Bachelor’s degree in HR, Business, or related field—or equivalent experience.

• 3-5 years of hands‑on benefits experience with strong knowledge of health, welfare, and retirement plans.

• Workday experience strongly preferred.

• CEBS coursework is a plus.

• Compensation experience a plus.

• Experience with wellbeing or recognition programs is a plus.

• Strong understanding of benefits regulations.

• Analytical mindset with the ability to interpret data and spot trends.

• Excellent communication and customer service skills.

• A collaborative spirit, a sense of humor, and a passion for helping people.

Why You’ll Love It Here

• You’ll join a supportive team that values creativity, continuous improvement, and celebrating wins.

• You’ll have the freedom to bring new ideas to life and shape programs that truly matter.

• You’ll work in an environment where wellbeing and recognition aren’t just buzzwords—they’re part of how we operate every day.

Compensation Range:

$66,000.00 - $99,000.00

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Braun Intertec strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please email [email protected].

As an Equal Opportunity Employer, Braun Intertec is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Title: Team Lead, Customer Care

Location: Dallas-Fort Worth Metroplex

Job Description:

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 

What you will do

As a Customer Care Team Lead, BI, you will lead a team of Technical Support Specialists supporting Lighthouse’s Business Intelligence products. You will own the day-to-day operations of the team while driving process improvements, developing team expertise, and ensuring high-quality, efficient support delivery.

This role requires strong operational leadership, technical depth, and the ability to navigate complex customer and product challenges in a fast-paced environment.

Where you will have impact

• Own day-to-day team operations, including inbox health, prioritization, workload distribution, and ensuring timely resolution across support tiers.
• Lead, mentor, and develop the team through regular one-on-ones, performance feedback, and career growth conversations, while fostering a culture of accountability, collaboration, and continuous learning.
• Act as the escalation point for complex and high-impact customer issues, including managing critical incidents, coordinating with cross-functional teams, and ensuring clear, timely communication to customers.
• Drive operational excellence by identifying inefficiencies, improving processes, and implementing scalable solutions (including automation and AI-supported workflows) to increase team efficiency and reduce manual work.
• Monitor and analyze team performance and support trends (e.g., Intercom metrics, backlog health, handling time), using insights to inform prioritization, staffing, and process improvements.
• Balance competing priorities and resource allocation across different workstreams and support tiers, ensuring the team is focused on the highest-impact work.
• Partner closely with Product, Engineering, Sales, and Account Management to advocate for customer needs, provide feedback on product gaps, and influence improvements to the customer experience.
• Support onboarding and enablement, working with the Customer Enablement Manager to ramp new hires and continuously upskill the team through training, documentation, and mentorship.
• Contribute to hiring and team growth, including interviewing candidates and helping shape the future of the team.
• Step in as acting Customer Care Manager when needed, ensuring continuity of leadership and decision-making.

About our team

Our Customer Care team advises and guides our wide array of customers as they map any number of business needs to Lighthouse. We are the faces of Lighthouse - genuinely compassionate, strategic-minded, organized and dedicated. Fulfilling this role means you are entrusted with the relationships, and product health specifically for integrated products.

What's in it for you?

• Impactful work: Shape products relied on by 85,000+ users worldwide
• Competitive compensation: Proactively maintained to value your work
• Flexible working environment: Work from home or at one of our global offices
• Flexible time off: Autonomy to manage your work-life balance
• 401k matching: Up to 4%
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 50% for dependents and spouses, plus $25/month to HSA
• Employer paid Short and Long Term Disability + $50,000 Life Insurance 
• Parental leave: 12 week company paid primary caregiver leave, 3 week company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan
• Wellbeing support: Subsidized up to 80% ClassPass subscription
• Referral bonuses: Earn rewards for bringing in new talent

Who you are

• At least 3 years of experience in a technical customer support role.
• At least 1 year of experience in a leadership or mentorship role within a technical customer support environment.
• Strong ability to navigate complex technical products, integrations, and data-related issues.
• Experience with Business Intelligence tools, data analysis, or technical integrations.
• Comfortable operating in a fast-paced environment with multiple competing priorities and shifting demands.
• Demonstrated ability to drive process improvements and operational efficiency, including leveraging automation or AI tools.
• Strong analytical mindset, with experience using metrics and trends to inform decisions.
• Excellent communication skills, with the ability to manage difficult customer situations and align cross-functional stakeholders.
• Experience collaborating cross-functionally with teams like Product, Engineering, and Sales, with the ability to influence outcomes.
• A proactive, solutions-oriented mindset with a strong sense of ownership and accountability.
• Fluency in English, both written and spoken.

Thank you for considering a career with Lighthouse. We are committed to fostering a erse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from iniduals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage iniduals from all walks of life to apply. Not ticking every box? No problem! We value erse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.

Title: Manager, Operations

Location: Concord, CA

Hybrid

Job Description:

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and iniduals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. 

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

THE ROLE:

The Manager, Operations oversees day-to-day operations for a single branch or local market, ensuring consistent execution of service delivery, staffing readiness, and customer support. This role is responsible for translating established processes into reliable local execution, managing frontline teams, and maintaining operational discipline. The Manager drives timely service initiation, resolves operational issues, and ensures the branch operates efficiently within a high-volume, service-oriented environment.

Primary Responsibilities

• Lead daily branch operations, ensuring consistent execution of workflows, service delivery, and operational routines

• Coordinate staffing readiness, onboarding progress, and scheduling to support timely service starts and coverage needs

• Monitor referral-to-start processes, ensuring timely follow-up, task completion, and progression of new client services

• Oversee customer service interactions, resolving escalations and ensuring timely, accurate communication and documentation

• Supervise and develop frontline staff, setting priorities, monitoring performance, and reinforcing accountability

• Identify and resolve operational issues, escalating risks and driving solutions to maintain service continuity

• Maintain accurate documentation and operational tracking to support compliance and performance visibility

This is a hybrid position, coming into the Concord office 3x per week. 

WHAT YOU BRING TO THE TABLE:

Qualifications

• 3–5+ years of experience in operations, staffing, scheduling, customer service, or care delivery environments

• Experience managing day-to-day operations for a branch, site, or local market preferred

• Experience supervising frontline teams in a fast-paced, service-oriented environment

• Familiarity with onboarding workflows, scheduling coordination, and service delivery operations

• Experience in healthcare, home care, disability services, or similar regulated environments preferred

• Proficiency in Microsoft Office; experience with CRM or workflow systems preferred

• Ability to travel up to 25%

Skills

• Operational execution and workflow management

• Staffing coordination and scheduling readiness

• Customer service and escalation resolution

• Team supervision and performance management

• Problem-solving and decision-making

• Communication and cross-functional coordination

• Time management and task prioritization

• Accountability and attention to detail

WHAT WE BRING TO THE TABLE

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of ersity and inclusion.  Iniduals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring iniduals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Inidualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Inidualized Assessment.

Iniduals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$105,000 - $125,000 USD

Title: Project Manager - Patient Monitoring

Location: Las Vegas  Remote

Full time

job requisition id: R4038465

Job Description:

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

As the Project Manager on our Patient Care Solutions Project Management team, you'll own the project management and implementation process for GE HealthCare Patient Care Solutions which include Monitoring Solutions, Perioperative products. You will be an influencer and the hub of activity for sales order review, project planning and documentation, resource coordination, and issue resolution.

This role is ideally based in Las Vegas, NV, and requires up to 50% travel to customer sites. You must reside within the Las Vegas territory. While regular onsite customer support is expected, the position also offers flexibility to work remotely when not traveling.

Job Description

Essential Responsibilities

• Experience with large-scale healthcare system implementation projects involving data and application integrations using various healthcare standards (HL7, IHE, etc).

• Experience leading testing and go live readiness efforts in partnership with customers, EMR/EHR Vendors, internal stakeholders and other 3rd party vendors as required

• Ability to communicate technical subjects to technical and non-technical audiences

• Drive customer satisfaction and process productivity throughout the installation process and act as the primary liaison between GE Healthcare and the customer.

• Execute the implementation of managed projects including identification of GE and customer responsibilities and deliverables as defined in the sales contract.

• Regular tracking and communication of implementation progress, tracking of equipment delivery, installation, and testing, tracking and assignment of project deliverables with owners.

• Maintain accurate project milestone dates.

• Create visible and predictable data for key business metrics and revenue forecasting.

• Identify, escalate, and resolve issues, which might affect customer satisfaction and GE operational targets.

Required Qualifications

• Bachelor’s degree or equivalent technical field experience (Field Engineer, biomedical or related field experience)

• Minimum 3 years’ experience in one or more of the following:  project management, technical installation or leading cross functional teams.

• Demonstrated experience with project management where deadlines were met on schedule or ahead of schedule (e.g., construction, healthcare IT, equipment installations experience).

• Ability to work independently managing multiple projects and competing priorities

• Must have a valid driver’s license.

• Legal authorization to work in the U.S. is required. We will not sponsor iniduals for employment visas, now or in the future, for this job opening. 

• Must be willing to travel up to 50% to customer sites.

Desired Characteristics

• Master's degree or Project Management Certificate

• Demonstrated customer service experience working in a clinical environment.

• Knowledge or experience within the healthcare industry and GE Healthcare products.

• Proficient in project Management Software such as Workbench, MS Project, Smartsheets, or similar tools

• Six Sigma certification and/or experience in Lean methodology.

• Familiar with one or more of IT concepts that include networking, IP addresses, switches, routers, virtual servers, etc.,

• Experience with large-scale healthcare system implementation projects involving data and application integrations using various healthcare standards (HL7, IHE, etc.)

• Experience with electronic patient records

• Experience leading testing and go live readiness efforts in partnership with customers, EMR/EHR Vendors, internal stakeholders and other 3rd party vendors as required

• Ability to communicate technical subjects to technical and non-technical audiences

• Legal authorization to work in the U.S. is required. We will not sponsor iniduals for employment visas, now or in the future, for this job opening. 

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-CB1

We will not sponsor iniduals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Title: Implementation Consultant, EAM

Location: Remote, United States

Job Description:

Job Summary:

Job Description:

This is a remote position.

You have a commitment to providing the best customer service possible and the ability work as a team to ensure the successful deployment of Trapeze EAM software solutions. You are looking for an exciting opportunity to contribute to a leading software company’s implementation strategy and grow our customer base.

Travel is required (up to 50% within North America)

THE PRODUCT

Trapeze EAM is a comprehensive transit asset management software application designed for tracking the management and maintenance of all transit infrastructure for which a transit agency is responsible: rolling stock (bus, railcar, non-revenue), facilities assets (stations/shelters), track/fixed guideway (linear), maintenance of way, etc. You will be leveraging our Trapeze Enterprise Asset Management (EAM) suite of software to help Trapeze clients and their passengers in their journey.  

THE POSITION

The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include:

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers.
• Analyzing customers’ business requirements and objectives to develop business processes to meet their needs.
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project.
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
• Working with Product and Development to report product issues and communicate gaps from customer’s perspective.
• Perform training, consulting, or other support for customers.
• Traveling to customer sites in North America to help improve their operations with Trapeze's products and services.

Required Skills/Experience:

• Experience with integrating EAM systems with other enterprise solutions. 
• Ability to analyze data and generate actionable insights. 
• Knowledge of databases, SQL, and scripting languages. 
• Strong troubleshooting, testing, problem solving and analysis skills. 
• Ability to understand and write technical documentation. 
• The ability to use business acumen and consulting skills to develop customers. 
• Ability to understand and communicate technical information to non-technical audience. 
• Ability to prioritize, plan, manage and execute to commitments. 
• Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio. 
• Strong Business analysis skills. 
• Experience working in an agile/hybrid/waterfall methodology for software implementation. 
• Ability to travel up to 50%

​Desirable Skills/Experience:

• Familiar with Enterprise Asset Management (EAM) software. 
• Experience in Asset Management, Maintenance and/or the transit industry
• Experience working in a cloud environment. 
• Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.) 
• Project Risk Identification, mitigation, and resolution

Worker Type:

Regular

Number of Openings Available:

1

Title: Hybrid-Medicare Sales Agent (Inbound Sales)

Location: Work@Home Hawaii

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Hybrid-Medicare Sales Agent (Inbound Sales)

Job Description:

Are you ready to start or grow your career in healthcare sales?

At The Hive, you’ll guide Medicare-eligible iniduals through plan options, help them make informed decisions, and enroll them in coverage that meets their needs, all inbound, consultative, and phone-based.

This is more than a job; it’s a structured path into long-term growth in healthcare sales, with paid training, licensing support, and strong performance-based bonuses.

Why This Role Stands Out From Others

• Earn while you learn: Get paid from day one, with performance-based bonus opportunities.
• Hybrid schedule: Onsite at our Kapolei, HI office and work-from-home up to 3 days per week after training.
• Fun, culture-focused team: Themed events, prizes, drawings, and scheduled free lunches.
• Inbound sales only from UnitedHealthcare: No door-to-door or cold calling required.
• All tools provided: You will never be asked to purchase leads or materials.
• Career growth: Paid training, coaching, and clear opportunities to advance in healthcare sales.
• Medical and 401(k) benefits are available after standard eligibility periods.

Compensation Highlights

• $27.00 per hour
• Potential to earn up to $300.00 in bonuses during training and production.  
• Uncapped $300 referral bonuses for each referral who completes training and one week of production
• Note: Referrer and referral must both be active at the time of payout. See the recruiter for details.

What You’ll Do

• Answer inbound calls and guide Medicare-eligible iniduals through plan options
• Build trust and rapport to help members make informed decisions
• Assist with completing enrollment applications accurately and compliantly
• Multi-task across multiple computer screens and systems while engaging with customers
• Meet or exceed sales, quality, and customer satisfaction goals
• Maintain all licensing and annual training requirements

Program Schedule

• Full-time Training Schedule: Monday–Friday, 8:00 AM–4:30 PM HST

• First 7 weeks are onsite with no time off

• Location: 949 Kamokila Blvd, Kapolei, HI 96707

• Must be flexible to work assigned production shifts between

  10:30 AM-7:00 PM HST

  OR

  11:30 AM -9:00 PM HST

• Must be available to work December 1–7, 2026, consecutively

What You Bring

• Active Resident Health Insurance License (Required)
• Minimum 1 year tenure at your most recent job
• Must be available to work December 1–7 consecutively
• Must be willing to work on-site for the first 7 weeks.
• Must be able to follow strict attendance metrics.
• Must be a U.S. citizen
• High school diploma or equivalent
• Strong communication and basic computer skills
• Coachable mindset with a willingness to learn and accept feedback
• Willingness to work onsite for up to 3 days per week post-training for team events, meetings, and collaboration

Why Hive

This isn’t just a job; it’s your chance to build a lasting career in healthcare sales. With paid training, licensing support, bonuses, and hybrid flexibility, you’ll gain real-world experience, strengthen your resume, and open doors to growth, leadership, and specialized roles in healthcare sales.

Alert:Sagility will never ask for payments for job offers, interviews, or otherwise. Do not respond to suspicious communications, whether via email, WhatsApp, or any social platform. For any concerns, contact us directly through our official website.

Location:

United States of America

Title: Account Manager

Location: Cincinnati, Ohio

Working Schedule

Full-Time

Work Arrangement

Hybrid

Travel Required

25%

Relocation Assistance Available

No

Job ID

15658

Job Description:

This role is also open to candidates based in the state of Kentucky on a remote-basis.

Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.

Key Responsibilities

• Directly aligned to assigned distributions' book of business for 2-5K lives that varies in level of complexity.
• Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty
• Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met.
• Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.
• Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting.
• Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.
• Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.
• Actively participate in finalist meetings for prospective customers and implementation meetings, as needed
• Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, estures, layoffs, budget challenges, etc.)
• Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.
• Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.
• Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant
• Ensure timely submission and validation of Broker of Record (BOR) changes.

Required Experience and Skills:

• 5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment
• Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid
• Strong understanding of industry marketplace and legal developments.
• Strong focus on customer satisfaction and obtaining results
• Proven ability in building relationships both internally and externally with people at all levels of the organization
• Ability to analyze data to influence and execute on renewal decisions
• Strong critical thinking, problem-solving skills to deliver client focused solutions and commitment to meeting metrics
• Strong experience using Salesforce
• Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire
• Regular travel in local market (10% - 20%)

Preferred Experience & Skills

• High School diploma required, Bachelors degree in related field preferred
• 7+ years related account management or customer service experience in the insurance industry

The expected salary range for this position is $80,000 - $90,000. This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to inidual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

MetLife maintains a drug-free workplace.

$80,000 - $90,000

Title: Bilingual Call Center Representative (Healthcare) - Tallahassee, FL - Hybrid

Location: Tallahassee United States

Job Description:

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Bilingual Call Center Representative (Healthcare) - Tallahassee, FL - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

• Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
• Develops and implements general insurance and health care policies in accordance with state and federal laws and provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
• Responds to provider appeals and meets with providers to resolve problems/issues. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

What we're looking for

• Bilingual proficiency in English and Spanish is required
• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• Call Center Hours of Operation: 7:00 AM - 6:00 PM candidate must be able to work any assigned 8 hour shift between these hours.
• This is a hybrid position for candidates living in the Tallahasse, FL area.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Full-time (40 hours a week)
• Most benefits start on first day of employment
• In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
• To Test your internet download and upload speed:
• Go to Google

"This posting is intended for pipelining. We will accept applications on an ongoing basis."

#LI-HYBRID

#LI-PP1

The pay range for this position is $37,440 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Call Center Representative

Location: Mckinney United States

Job Description:

We are seeking energetic Call Center Representatives for out Pizza Hut Call Center! You can work from home and enjoy a flexible schedule!

Enjoy the fast paced environment and offering great Customer Service over the phone while you are taking guest orders!

No experience necessary, but great communication skills are a MUST!

Position is part-time, working as an independent contractor. We ask that you work at least 10 hours per week. Mostly evenings and weekends, when call volume is the highest.

Requirements

What are we looking for?

The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

Must be honest and friendly and a team player.

Must be able to get along and communicate easily with people.

Additional Information

Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.

Title: Inside Service Sales Specialist (Service Growth & Contracts)

Location: Charlotte United States

Job Description:

Position Summary:

The Inside Service Sales Specialist is responsible for driving growth in service revenue, contract coverage, and customer lifecycle value across the Biotage installed base. This role proactively engages customers to position service agreements and lifecycle support solutions that maximize system uptime, performance, and long-term customer success.

Working at the intersection of Sales, Service, and Customer Success, this role leverages data, CRM insights, and close collaboration with Field Service Engineers and Technical Support to identify opportunities, improve contract attachment rates, and expand Biotage’s share of wallet within existing accounts.

Key Responsibilities:

Service Revenue & Growth:

- Drive renewal, conversion, and upsell of service agreements

- Convert warranty to contracts, renew contracts, and convert billable accounts to contracts

Customer Lifecycle Management:

- Manage assigned accounts across lifecycle stages

- Act on warranty expirations, renewals, and service trends

CRM & Data-Driven Selling:

- Maintain accurate Salesforce data

- Use data to prioritize opportunities and manage pipeline

Collaboration:

- Partner with Field Service Engineers, Technical Support, Sales, and Customer Service

- Align on account strategies

Value-Based Selling:

- Communicate service value (uptime, cost predictability, performance)

- Prepare proposals and customer communications, prepare bids and respond to RFQs

Continuous Improvement:

- Identify trends to improve coverage and renewal rates

- Support promotions and service strategy evolution

Qualifications:

Required:

- Bachelor’s degree or equivalent experience

- 2+ years in sales or service sales in technical/scientific environment

- Strong communication skills

- CRM experience (Salesforce preferred)

Preferred:

- Service contract sales experience

- Analytical instrumentation experience

Core Competencies:

- Customer-centric mindset

- Data-driven decision making

- Strong organization and collaboration skills

Travel Required:

-Potential for travel required to attend annual Service meetings in remote location or to attend specific training seminars (less than ~10%).

Locations

Charlotte

Remote status

Hybrid

Title: Experienced Claims Specialist

Location: Richardson United States

Full time

Job Description:

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

What Makes This Opportunity Exciting?

Are you a seasoned professional with a track record in insurance claims? As an Experienced Claims Specialist at GEICO, you'll leverage your expertise to manage cases and contribute to your team's success. You'll be at the heart of our commitment to outstanding customer service. You'll manage multiple steps impacting the claims life cycle, providing guidance, support, and solutions to policyholders during times of uncertainty. Your expertise and compassion will make a meaningful impact on their lives while contributing to GEICO's reputation for excellence.

• Claims Processing: Efficiently and accurately handle insurance claims, ensuring adherence to company policies and procedures.

• Customer Service: Communicate professionally and empathetically with customers, addressing concerns and questions about their claims.

• Investigation: Conduct thorough investigations to determine the extent of coverage and assess any potential fraud.

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.

• Workplace Flexibility: After completing a comprehensive 5-month in-office training and orientation, transition to a hybrid work model with the best of both worlds-spend 80% of your time in the office and 20% working remotely. Plus, take advantage of the GEICO Flex Program, which offers up to four additional weeks of remote work annually for even greater flexibility.

Professional Growth: Access GEICO's industry-leading training programs and development opportunities:

• Continuing education at no cost to you.

• Leadership development programs and hundreds of eLearning courses to enhance your skills.

• Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career.

Incentives and Recognition:

• Pay Transparency: The starting salary for an Experienced Claims Specialist is between $31.62 per hour/$63,714 annually and $39.21 per hour/$79,000 annually. Many associates see a base salary increase of 10% within their first year as an Experienced Claims Specialist. Top associates can see increases up to 15%!

• Sign-On Bonuses: $1,500 for active Texas All-Lines Adjuster License (4-20).

• Evening Shift Differentials: Earn a +10% pay differential for eligible shifts.

• Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts.

Additional Perks:

• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.

• 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

What We're Looking For:

• A passion for providing outstanding customer service.

• Strong interpersonal, communication, and problem-solving skills.

• Adaptability and attention to detail in a dynamic environment.

• 2+ years of Auto Liability Claims Experience.

• Active Texas All-Lines Adjuster License (4-20) required.

• High School Diploma required, College degree (2-4 year) preferred.

• Ability to prioritize and multi-task, while navigating through multiple business applications.

• Computer proficiency, including familiarity with Microsoft Office Suite.

• Flexibility to work evenings, weekends, and holidays as needed.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes iniduals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified iniduals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Title: Disconnect Analyst

Location: Logan UT, In Office or Hybrid (In office Tuesday, Wednesday, and Thursday)

Job Description:

Department: Synergy

Schedule: Monday - Friday 8 am - 5pm MT

Wage: $15.75 per hour plus a performance based tier system

Overview

Disconnect Analysts research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.

Responsibilities

• Coordinate with utility providers, collection agencies and team members to research disconnected accounts
• Scan disconnect notices and link them to the appropriate account in the Conservice database
• Prioritize urgent disconnect notices and resolve them quickly
• Make payments to restore utility services
• Medium phone usage-up to 30-50% of work day making outbound calls to providers.

Qualifications

• Attention to detail
• Self motivated to find the "why" behind the problem and resolve the issue
• Able to effectively manage time and prioritize workload
• Clear and professional written and verbal communication
• Able to develop collaborative relationships with team members
• Self-motivated to produce quality work

Education & Experience

• High school diploma or equivalent

Title: Scheduler, Interventional Cardiology

Job details

Employment: Full-time

Hours/Week: 40

Shift: Day

Category: Staffing / Scheduling

Pay Range: $22.05 - $29.68

FLSA: Non-Exempt

Req ID: JR92101

Job Description:

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Scheduler position, working in the Cardiology Department at Beth Israel Deaconess Medical Center, will be responsible for scheduling patients undergoing interventional cardiology procedures.

The BIDMC Cardiovascular Medicine Division is committed to providing high-quality care to our patients, promoting the educational mission of academic medicine and advancing state-of-the-art research in cardiovascular medicine.

The Division, which is an integral part of BIDMC’s Cardio Vascular Institute, includes some of the most highly-regarded cardiovascular experts in the world, and it is their exemplary patient care, teaching and research combined with the support of dedicated clinical and administrative that make possible the Division’s many accomplishments.

The anticipated schedule for this role is Monday through Friday from 9:00am to 5:30pm. This position is eligible for a hybrid schedule (three days onsite and two days remote) after six months of satisfactory performance.

Job Description:

Coordinates the scheduling for all patient procedures and services.

Essential Responsibilities:

• Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery.
• Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurat
• Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules.
• Acts as liaison to with internal departments and external resources and agencies.
• Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures.

Required Qualifications:

• High School diploma or GED required.
• 3-5 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Pay Range:

$22.05 – $29.68

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled.

Title: Software Engineer II

Location: Fort Wayne United States

Job Description:

Department: Engineering

Employment Type: Full Time

Location: US - Indiana - Fort Wayne

Reporting To: Amjad Masood

Description

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.

The Software Engineer II is responsible for identifying software requirements and supporting the design, development, validation, and verification of software for Franklin Electric products. This role also ensures software compatibility and contributes to the delivery of effective, high-quality solutions.

Franklin Electric is a erse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.

Join us to create a better future while growing professionally in a supportive environment!

MOVE FORWARD WITH US

What you will be doing:

• Develops products per software design procedures.
• Designs, simulates, codes, and debugs motor control algorithms and applications in C languages.
• Develops software to be implemented in internal and customer product lines.
• Tests and maintains software implemented in company product lines.
• Perform root cause analysis and provide solution to issues with existing products
• Writes and tests protocols and design verification testing for company product lines.
• Provides technical support to customers.
• Performs other related duties as required or assigned.

Who we want:

If you are a self-motivated and collaborative inidual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.

• Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
• Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:

Education & Experience

• Bachelor's degree in engineering, Electrical or a related field (required
• 3+ years of relevant experience in engineering, engineering technology, design technology, or a related field (required)
• Master's Degree in relevant field could substitute for years of experience

Skills & Abilities

• Proficient in C/C++ programming
• Experience working with ARM-based microcontrollers
• Experience developing applications using C++, C#, and Dart
• Hands-on experience with Wi-Fi and Bluetooth connectivity
• Experience interfacing with peripherals such as LCD displays, Flash memory, RTC, etc.
• Working knowledge of RTOS for embedded environments (e.g., FreeRTOS or similar)
• Strong understanding of industrial communication protocols such as Modbus and BACnet
• Strong understanding of Internet protocols such as TCP, UDP, HTTP, and MQTT
• Experience applying IoT best practices for embedded development
• Experience developing software that integrates with security peripherals and secure elements
• Working knowledge of CI/CD processes, Cmake and automated build systems
• Knowledge of encryption and secure communication protocols
• Experience in mobile app development is a strong plus
• Ability to read and understand schematic and PCBs
• Experience with troubleshooting embedded products with high voltages (up to 585 VAC) and root causing issues with products at manufacturing
• Understands product life cycle process from concept through application
• Experience in providing customer support and dealing with challenging customer issues.
• Experience interacting with manufacturing sites for the support of software used in production equipment

Don't feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a erse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.

Company Values & Benefits

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:

• Hybrid remote work arrangements
• Generous paid time off & holidays
• Paid parental leave & on-site motherhood rooms
• On site café & complimentary beverage stations
• Indoor fitness facility & outdoor walking paths
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Works Coordinator

Location: Kirrawee, NSW Australia

Remote

• Job Identification: 731110
• Job Category: Services and Asset Management Delivery

Job Description:

The Opportunity

Downer’s Energy & Utilities business is seeking a Works Coordinator to join our Skilltech Metering team. In this role, you will be responsible for coordinating planning, scheduling, and administration activities to ensure operational objectives are achieved and project milestones are met. You’ll liaise with technicians, clients, and customers to deliver work order requirements and manage any necessary changes, providing a high level of service to all stakeholders.

What We’re Looking For

• Knowledge of scheduling and logistics principles.
• Strong people management skills.
• Excellent communication and written skills.
• Advanced MS Office proficiency.
• Strong problem-solving and analytical abilities.
• Ability to exercise initiative and deliver innovative solutions.
• Exceptional time management and customer service skills.

What We Offer

• A supportive and inclusive team environment.
• WFH and flexible working opportunities allowing for a work/life balance. 
• Opportunities for career development and growth within Downer.
• The chance to work on meaningful projects that make a difference in the energy & utilities sector.
• Access to employee benefits and programs that promote well-being and work-life balance.

About Energy & Utilities

Downer’s Energy & Utilities business provides integrated services across the energy and utilities sectors, delivering safe, sustainable, and innovative solutions for our clients. We are committed to Zero Harm and fostering a erse and inclusive workplace.

Title: Offer Manager

Location: Sydney - Macquarie Park, New South Wales, AU; Perth, Western Australia; Melbourne, Victoria; Brisbane, Queensland

Work Type: Hybrid

Job ID: Hybrid

Job Description:

• Step up to join the World’s Most Sustainable Company!
• Specialist focus across Services for Power Products and Power Systems!
• Flexible location – rewarding salary package + bonus + benefits!

About Us

We are your Energy Technology Partner. Schneider Electric is a global energy technology leader, driving efficiency and sustainability by electrifying, automating and digitalising industries, businesses, and homes. Its technologies enable buildings, data centers, factories, infrastructure, and grids to operate as open, interconnected ecosystems, enhancing performance, resilience, and sustainability. The portfolio includes intelligent devices, software-defined architectures, AI-powered systems, digital services, and expert advisory. With 160,000 employees and 1 million partners in over 100 countries, Schneider Electric is consistently ranked among the world’s most sustainable companies.

In 2025 we were named in Australia’s top 101 workplaces for women by WORK180 and we were also recognised as the World’s Most Sustainable Corporation for 2025 by Corporate Knights.  We are a truly global organisation, with Group Revenue of €40 billion in 2025 and 150,000+ employees spread across 100+ countries.

The Opportunity

Our Global Services Marketing team are currently seeking an Offer Manager to join our growing team. Owning this established position, you will play a key role in achieving ongoing growth while driving the ongoing success of our products, services and related solutions across our Power Products and Power Systems portfolios. With a focus on ongoing sales, continued growth and pouncing on other market opportunities in both our Australian and New Zealand markets, you will make an Impact on the strategic success of our operations across markets that are full of opportunity.

Joining a true market leader as part of a wider close-knit team of collaborative professionals, you will leverage our wide range of integrated solutions across markets that are calling for our expertise. As a driven professional who wants to make an Impact, you will enjoy the support of our Leadership team and flexible hybrid working – we are also flexible on the location!

Key responsibilities will see you;

• Define the strategy for the portfolio to drive growth, engaging with Customers to understand needs and market our erse Services and solutions

• Develop a strong knowledge of Schneider products and related solutions to define Offers as you focus on digital, recurring and modernisation opportunities that provide strategic value

• Utilise pricing tools, data, analytics and various digital tools to execute pricing strategies and related initiatives across a growing portfolio

• Leverage Install Base data and market intelligence to make an Impact in the execution of our Annual Marketing and Sales Plan

• Collaborate with varied internal stakeholders within a dynamic environment across; Pricing, Product, Sales, Commercial, Marketing.

• Use Salesforce to produce reports and relevant dashboards to monitor the performance of the portfolio and provide insights to key stakeholders when required

• Optimise existing processes as you maintain a focus on continuous improvement and operate with an agile mindset within an organisation that embraces data and digital

• Travel as required and support other ad-hoc projects

About You

• Relevant tertiary qualifications and previous experience in a similar position (Product Marketing, Customer Success, Account Management or related)
• You will ideally bring experience from either: Services, Electrical Distribution, Power Systems or Power Equipment environments
• Demonstrated capabilities in Marketing / Brand management, ideally coupled with an understanding of Customer segments and related channels
• Previous experience in the use of a CRM (ideally Salesforce), confident in utilising data to inform stakeholders and shape technical solutions
• Proven ability to collaborate with varied stakeholder groups within complex organisational structures
• A growth mindset, well-developed digital skills and a technical aptitude
• Those with additional post-graduate qualifications will be viewed favourably (Masters, MBA etc.)

Title: Partner Relationship Manager, Property

Location: Parramatta 

Job Description:

Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Open to all QBE offices nationally, east coast preferred

• Type: Permanent, full time

• Hybrid role

The opportunity

We have an opportunity for an experienced Insurance professional to join the AUSPAC Claims team as a Partner Relationship Manager, Property. Reporting to the Head of Customer Delivery Partnerships, the Partner Relationship Manager (PRM) is accountable for managing the success of the QBE's Partners/Suppliers to deliver the best customer experience of QBE's property claims.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

The PRM is responsible for management of the Partner Network, working collaboratively with our partners and internal stakeholders to improve outcomes, service delivery and achievement of the Performance Benchmarks as set out in the QBE Partner/Supplier Agreement.

In addition to managing supplier partnerships, you will focus on the following key activities:

• Actioning feedback, performance insights, and quality assurance results with partners and internal stakeholders

• Monitor trends and recommend and/or implement appropriate strategies to address emerging issues

• Support the preparations and response to CAT events including supporting activities in the CAT Management Plan, preparations of packs and reporting, and any required on-site CAT event support including industry forums

• Support with Customer Health Checks and tracking of actions

• Support the Customer Delivery Partnership Team with agreed projects and initiatives, ensure coverage during periods of leave, and respond to ad hoc requests as required

About you

To be successful in this role you will have a fundamental knowledge of the Australian Property Insurance Industry, with a history of collaborative work with Claims teams, internal stakeholders, partners and customers. You will also have;

• A working knowledge of contractual agreement interpretation and knowledge of relevant building standards

• Previous experience in external customer and partner contact, liaising with various business disciplines

• Proven relationship and category management experience, with strong communication, negotiation and problem solving skills

• Must have a Full Australian drivers license and travel is required (interstate)

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks' gender-equal flexible leave for all new parents, including paid super

Awards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Title: AI Initiatives Program Manager-Customer Success

Location: Durham, NC United States

Hybrid

Job Description:

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a strategic thinker with a passion for driving innovative AI initiatives and enhancing customer success? Nutanix is looking for a driven leader to join our Customer Success team, where you'll spearhead transformative initiatives that shape how thousands of organizations unlock the full potential of hybrid multicloud technology. In this role, you'll drive high-impact AI-powered initiatives, influence cross-functional strategy, and deliver measurable outcomes in a fast-paced, collaborative environment that rewards bold thinking and execution. If you're ready to make your mark on the future of enterprise technology, we want to hear from you

About the Team

At Nutanix, you'll be joining the Customer Operations team within our Customer Success ision , a dynamic, globally distributed group of six talented professionals spanning Serbia, Durham, NC, and Seattle, WA. Our team culture thrives on collaboration, mutual respect, and a shared commitment to achieving goals together. We believe in leveraging each other's strengths and maintaining open lines of communication, which not only helps us hit our objectives but also fosters an environment conducive to learning and personal growth.

You will report to the Global Process and Enablement Leader for Customer Success Operations. The work setup is hybrid for our Durham, NC-based employees, requiring you to be in the office three days a week. This arrangement allows for valuable in-person collaboration while also providing the flexibility to balance your work and personal life. Additionally, while some travel may be involved, it is limited to a maximum of 10%, ensuring you can manage your time effectively.

Your Role

• Take full ownership of AI-driven initiatives within Customer Success, overseeing all phases from ideation to implementation and continuous optimization.
• Lead cross-functional collaboration among Customer Success, Product, Engineering, and Operations teams to ensure alignment and timely execution of projects.
• Shape and influence the AI roadmap by identifying high-impact use cases and prioritizing rollout strategies that align with strategic business goals.
• Design and implement comprehensive change management plans that ensure smooth adoption of AI capabilities across teams and stakeholders.
• Utilize data analytics to uncover trends and insights, tracking program success metrics to inform continuous improvement and executive reporting.
• Establish robust governance structures to maintain oversight on project execution, risk management, and issue resolution processes.
• Develop clear communication strategies to engage stakeholders and ensure understanding of project objectives and outcomes.
• Achieve measurable improvements in customer adoption, satisfaction, and productivity within the first year, demonstrating the impact of AI initiatives.

What You Will Bring

• 7+ years of experience in program management, particularly in cross-functional initiatives with Product and Engineering teams.
• Strong background in Customer Success operations, workflows, and lifecycle management.
• Proven ability to translate business requirements into technical specifications and manage technical stakeholders effectively.
• Exceptional data analysis skills, with the ability to turn insights into actionable recommendations and present them to executive leadership.
• Demonstrated expertise in change management, with a history of driving organizational transformation and influencing senior leadership.
• Experience implementing AI or machine learning solutions in customer-facing or operational contexts.
• Proficient with project management tools (e.g., Jira, Asana, Smartsheet) and data visualization platforms.
• Advanced degree (MBA or related field) preferred, showcasing a strong foundational understanding of business principles.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $ 128,000 and USD $ 255,600 per year.

However, base pay offered may vary depending on multiple inidualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote iniduals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

Title: Business Development Manager, Beauty & Personal Care

Location: United States

Job Description:

Business Development Manager, Beauty & Personal Care

The Business Development Manager for our Beauty & Personal Care business will play an important part in IMCD’s objective to develop and grow business in the United States.  Duties would include developing and implementing growth strategies. Including identifying and acquiring of new Principals and Product Portfolio.  Supporting of the Sales Teams in the United States to grow a robust opportunity pipeline to achieve overall business goals and strategies. 

COMPANY BACKGROUND   

Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in erse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth. 

Successful candidates will be responsible to: 

Skills 

Desired Qualifications 

Competencies

Supervisory Responsibility

Work Environment 

Position Type/Expected Hours of Work 

Travel 

Other Duties 

IMCD Offers 

Title: Sales Operations Analyst

Location: Milan  

Job Description:

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We're part of the Tripadvisor Group and proud to be building a erse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive.

If you're passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at TheFork

What you will do:

As a Sales Operations Analyst, you will work closely with the Sales Operations Manager to enhance operational efficiency across Italy and DACH (Germany, Austria, Switzerland) markets through process execution, data analysis, and cross-functional collaboration.

Support & Process Improvement:

• Provide day-to-day support to the Sales team on processes, including user questions, process guidance, and issue resolution. 
• Work closely with local and central teams, gathering feedback, sharing recommendations, and alerting stakeholders to ensure alignment, consistency, and seamless execution of operations.

Sales Target & Compensation Support:

• Support and assist in sales target setting and compensation processes and activities.

Project Support:

• Contribute to projects aimed at optimizing sales operations and enhancing business impact.
• Collaborate across Sales, Marketing, and Customer Success teams on cross-functional projects.

Analytics & Reporting:

• Support the analysis of sales performance and key KPIs.
• Build, maintain & update dashboards and reports to drive actionable insights.
• Prepare data summaries & presentations for internal meetings and business reviews.

Who you are:

You Must Meet These Critical Qualifications 

• 2+ years experience supporting a sales team in an operational or analytical capacity 
• Detail-oriented, data-driven, with a strong analytical mindset and eagerness to learn
• Proficiency in Excel/Google Sheets
• Problem-solving mindset and curiosity to understand how processes and systems work
• Excellent communication and organizational skills
• Proactive, able to demonstrate autonomy and ownership in a fast-paced, collaborative environment
• Native or fluent Italian and professional fluency in English

You Can Impress With These Additions 

• Prior exposure to Salesforce or CRM systems is a plus
• Genuine interest in the food and restaurant industry
• Experience working in a multi-country or regional environment

What we offer you: 

An awesome team 

A permanent contract (that can be useful in life) 

️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Fixed salary and bonus 

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment 

️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

Health insurance fully covered by the company 

Life & Disability Insurance at no cost to the employee

Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

Amazing offices with dining, coffee points and leisure area    

Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

#LI-FF1

Title: NGL K12 Inside Sales Consultant, TN/KY/AR (Remote)

Locations:

Kentucky, USA

Arkansas, USA

Tennessee, USA

time type

Full time

job requisition id

R2026-198

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our inidual well-being. We recognize the value of erse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

The Inside Sales Consultant is a strategic sales professional responsible for driving revenue growth through proactive customer engagement, consultative selling, and account management. This role involves managing a defined territory or customer segment, identifying new business opportunities, growing existing relationships, and ensuring customer happiness through the full sales lifecycle. The ideal candidate is a self-motivated, tech-savvy inidual with a strong background in solution-based sales and a passion for delivering value to customers.

What You'll Do Here:

• Develop and implement strategic sales plans to meet or exceed revenue targets across assigned accounts or territories.
• Identify, qualify, and convert new business opportunities through proactive outreach and consultative engagement.
• Manage and grow existing customer relationships, ensuring high levels of happiness, retention, and expansion.
• Conduct virtual and in-person sales presentations, product demonstrations, and solution consultations.
• Collaborate with cross-functional teams including marketing, customer success, implementation, and product specialists to support customer needs and drive adoption.
• Maintain accurate and up-to-date records in CRM systems, including customer interactions, pipeline status, and forecasting.
• Analyze customer data and market trends to inform sales strategies and identify upsell or cross-sell opportunities.
• Participate in conferences, and virtual events to promote products and build relationships.
• Provide post-sale support and coordinate with internal teams to ensure smooth onboarding and implementation.
• Stay current on product offerings, industry trends, and competitive landscape.

Skills You'll Need Here:

(Required)

• 1+ years of successful experience in sales, account management, or customer-facing roles.
• Proven ability to meet or exceed sales targets using consultative and solution-based selling techniques.
• Strong verbal and written communication skills with the ability to influence and build rapport with erse collaborators.
• Excellent organizational and time management skills; ability to prioritize effectively in a fast-paced environment.
• Proficiency with CRM platforms (e.g., Salesforce) and digital communication tools.
• Comfortable with data analysis and using insights to drive sales decisions.
• Self-starter with a high degree of initiative, adaptability, and resilience.

Preferred:

• Bachelor’s degree or equivalent experience in business, marketing and education.
• Experience in education, publishing, ed tech, or digital learning environments.
• Knowledge of specific market segments such as K–12, higher education, libraries, or career and technical education (CTE).

Skills You'll Use Every Day

• Customer-centric approach with a focus on delivering value and building long-term relationships.
• Critical thinking and problem-solving skills.
• High energy, competitive spirit, and a drive to succeed.
• Collaborative teammate with the ability to work independently.
• Technologically proficient and eager to learn new tools and platforms.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified iniduals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified iniduals with disabilities including during our job application process. 

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Inidual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$19.00 - $25.00 USD

Title: Remote Customer Support Representative - Healthcare Technology (Veterans Focus)

Location:  United States

Job Description:

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States.

We are seeking a Product Support Representative to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. In this Tier 1, customer facing role, you will deliver timely, accurate support that helps ensure care is not disrupted. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes.

This role is especially well suited for iniduals passionate about serving veterans and contributing to work that has a meaningful impact. Strong communication and customer support skills are essential, with technical expertise developed through training and hands on experience.

Schedule:

40 hours per week, within our business hours of Monday – Friday, 7 am – 7 pm central time zone. You will have a regular, predictable shift determined in collaboration with the manager based on business needs and your preferences. Overtime and on call rotations are available, but not required.

Compensation

• Starting base hourly rate: $21 / hour
• Optional overtime available, paid at 1.5x the base hourly rate
• Annual Bonus: Target of 5%
• 4 weeks paid time off per year
• 10 paid holidays per year
• 401(k) with up to 6% match
• Comprehensive benefits plan, including medical, dental, vision, and more
• Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
• Paid family, medical, and parental leave after 1 year of employment
• Many more benefits to choose from!

Who You’ll Support

• U.S. veterans using home health products
• Family members or caregivers
• VA care coordinators, nursing staff, and program support assistants

Key Responsibilities

• Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.
• Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions.
• Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.
• Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.
• Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.
• Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.

Minimum Qualifications:

• Minimum of 4 years of relevant work experience (collage degree not required).
• Prior experience in a help desk, technical support, or product support environment
• Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire.

Preferred Qualifications:

• Experience working with veterans, healthcare systems, or government clients
• Experience supporting healthcare, medical devices, or regulated products
• Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.
• Demonstrated comfort handling high-volume phone-based customer interactions.
• Strong verbal communication, listening, and problem-solving skills.
• Ability to communicate effectively with both clinical and non-clinical audiences.
• Experience supporting healthcare, medical devices, or regulated products
• Familiarity with knowledge base tools (e.g., Confluence or similar platforms)

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Salary ranges for U.S (excl. PR) locations (USD):$40,800.00 - $61,200.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Title: Technical Support Engineer 3

Location: Fremont-CA United States

Work Type: Hybrid, Full Time

Job ID: 194787

Job Description:

## The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

## The impact you'll make

The candidate will be part of the Lam CSBG, as an IT engineer of the Fab Integrated Technology Services (FITS) team, responsible for global and regional fab IT and Security technology delivery, deployment and operation. The FITS team is a group of talented IT professionals with erse skillsets & experiences, lending to many learning opportunities from working cross functional with other Lam departments (Product, Customer Services, Operation etc.), and will be interfacing with Lam customers at fab sites. The IT engineer is responsible for providing technical assistance and guidance to deploy and support Lam Advance Services products infrastructure at Lam customer Fabs or Lam regional offices, from early in product development to high volume deployment. The IT engineer will be the technical liaison between Lam stakeholders (account team, engineering, productivity, product management) and customer IT teams as needed.

## What you'll do

• Work with cross-functional teams and vendors
• Build, manage and support networking devices, servers and other tools
• Configure, install, and support applications
• Maintain architecture diagrams, define processes and procedures
• Act as top-tier escalation for complex issues, lead RCA and long-term fixes

## Who we're looking for

• Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; Information Technology or equivalent work experience
• Intermediate level knowledge of product/services capabilities, system interdependencies/data flow, and techinical tools for troubleshooting intermediate to advanced level customer technical questions and incidents
• This position requires travel up to 25% domestic and international

## Preferred working experiences

• Worked in a Fab environment or familiar with Semiconductor industry
• Mandarin speaking a plus
• Some hands on experience with Cisco switches
• Some hands on experience with different servers/HW types
• Understand and have effectively administered systems with PowerShell
• Extensive experience working with Hyper-V
• Troubleshoot Linux OS and the ability to provide solutions
• Administered Antimalware/Antivirus systems

## Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique iniduals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $86,000.00 - $192,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Title: IT Services Team Lead, Deel IT | LATAM

Location

Brazil; Argentina; Colombia; Costa Rica; Ecuador; Mexico; Perú; Philippines

Employment Type

Full time

Location Type

Remote

Department

R&DIT

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more erse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

The IT Services Team Lead plays a critical role in delivering high-quality IT services to third-party customers while leading and developing a team of IT support engineers. This role is split between hands-on technical leadership and people management, ensuring operational excellence, strong customer outcomes, and continuous improvement across service delivery.

You will act as the escalation point between frontline support and senior technical engineers, while also owning team performance, customer satisfaction, and service processes in a managed services or IT services environment.

Responsibilities

People Leadership & Service Delivery

• Lead, coach, and manage a team of IT Support Engineers delivering support to external customers.

• Ensure consistent, high-quality resolution of customer incidents, requests, and service issues in line with SLAs.

• Foster a customer-first, service-oriented culture focused on reliability, responsiveness, and professionalism.

• Work closely with customer stakeholders to understand requirements, priorities, and service expectations.

• Collaborate with internal teams such as Product, Engineering, and Account Management to resolve complex issues.

• Provide technical leadership during customer calls, incident bridges, and live troubleshooting sessions.

• Support workforce planning, onboarding, and skills development within the team.

Technical Leadership & Escalation

• Act as an escalation point for complex Tier 3/4 technical issues, including break-fix, system outages, and security incidents.

• Perform root cause analysis for recurring incidents and implement preventative solutions.

• Lead or contribute to technical problem management and post-incident reviews.

• Own and improve IT service management (ITSM) processes, documentation, and workflows.

• Drive efficiencies across ticketing systems, tooling, and operational practices.

• Execute IT services projects as assigned, including customer migrations, tooling changes, or service enhancements.

Requirements

• 10+ years of experience in IT support, systems administration, or IT services roles.

• 4+ years of experience leading or managing technical teams.

• Proven experience delivering IT services to third-party customers (e.g., MSP, MSSP, SaaS, or enterprise services environment).

• Strong background in Tier 3 support and technical escalation handling.

Technical Skills

• OS-agnostic support expertise across macOS and Windows environments.

• Strong experience with Identity & Access Management (IAM) and SSO platforms such as Okta, Entra ID, or JumpCloud.

• Hands-on experience with UEM solutions for device management and remote troubleshooting.

• Familiarity with ticketing systems, user lifecycle management, and service delivery tooling.

• Understanding of information security principles and secure handling of sensitive data.

Leadership & Personal Attributes

• Proven ability to balance people management with hands-on technical contribution.

• Strong customer-facing communication and stakeholder management skills.

• Excellent documentation, process design, and operational thinking.

• Proactive, solutions-focused mindset with a passion for continuous improvement.

• Industry certifications (e.g ITIL, CompTIA, Microsoft, Apple) are a plus.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values ersity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

_Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @_deel.com and other acquired company emails like @payspace.com_ and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting _our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a erse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at [email protected].

As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby, Covey.