Customer Service Account Specialist (Miamisburg, OH)

Location: Miamisburg United States

Job Description:

Purpose:

Are you interested in being part of an innovative team that supports Billerud's mission to lead the way when it comes to challenging conventional packaging and business? Our decisions are guided by the promise of creating a better tomorrow. Building a future where lighter, stronger, more durable and sustainable packaging is the natural choice not only requires experience and expertise, but also takes dedication, teamwork and perseverance. This is a journey that we are making together with our talented staff and our customers.

Summary Description:

The Customer Service Account Specialist is a key member of the Billerud customer service team, responsible for delivering exceptional service and proactive solutions to our customers. This full-time role supports assigned accounts by coordinating with internal teams-including sales, planning, logistics, and warehousing-to ensure smooth order processing and customer satisfaction. The Account Specialist builds strong relationships, understands customer needs and forecasts, and contributes to business growth through responsive and strategic service.

Qualifications

Key Accountabilities:

• Manage all customer service activities for assigned accounts, including order entry, tracking, and issue resolution.
• Serve as the primary point of contact for customer inquiries and order updates.
• Accurately input and maintain order and customer data in internal systems (SAP or similar ERP, Salesforce, etc.).
• Communicate proactively with customers regarding pricing, delivery timelines, and order status.
• Collaborate cross-functionally with internal departments to ensure seamless service delivery.
• Monitor customer satisfaction and escalate concerns to management or sales as needed.
• Support resolution of complex issues in partnership with Senior Account Managers and leadership.
• Stay informed on market trends, customer strategies, and competitive intelligence.
• May require occasional travel to customer or mill locations.

Personal qualities

Required Experience and Education:

• Bachelor's degree and/or relevant customer service experience
• 1-3 years of experience in Customer Service, Planning, or Logistics.
• Computer literacy using tools such as Outlook, Excel, Office Communicator or Lync, Citrix, Mercury Gate, and the Phone System
• Proficiency in business systems such as SAP (or similar ERP), Salesforce.com
• Strong understanding of planning, logistics, inventory management, and demand forecasting.
• Excellent communication and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience in the paper industry.
• Fluent in English and Spanish, both spoken and written.

Application information

Billerud NA is an Equal Employment Opportunity employer. All qualified

applicants will receive consideration for employment without regard to

race, color, religion, sexual orientation, gender identity, national origin,

protected veteran status or status as an inidual with a disability.

Why us?

• Be part of a dynamic team within Billerud
• An opportunity to contribute to a more sustainable future

Development and career opportunities

• Tuition reimbursement and certificate courses offered through partner schools.
• Performance-based bonus
• You can choose among three medical plans designed to help you and your family stay healthy (with virtual care options!).
• Generous 401K match including discretionary annual contribution
• HSA Contribution match with additional contribution for annual preventive exam
• Dental & Vision coverage
• Company paid Disability Coverage
• Wellness rewards program
• Prescription Benefits
• Employee Assistance Program
• Opportunity to hybrid working according to company standard

Our recruitment process may include interviews, recruitment test, reference

checks, and alcohol & drug testing.

Title: Technical Support Analyst

Location:

US - OR, Lake Oswego

time type

Full time

job requisition id

R53398

Job Description:

Technical Support Analyst - Join a High-Growth Team Revolutionizing Construction Tech

Are you a curious problem-solver with a passion for helping others navigate complex software? Join our growing Acre Division in Portland, where you will be the backbone of support for our ProjectSight platform, using your empathy and technical curiosity to ensure our customers succeed while working alongside a collaborative, long-tenured team committed to innovation and AI-driven efficiency.

What Makes This Role Great:

This is a unique opportunity to join a stable yet rapidly expanding team where your voice matters and your growth is supported through internal mobility and special project gigs. You will be at the forefront of modern support, integrating AI tools into your daily workflow to enhance communication and efficiency, all while enjoying a hybrid schedule that balances in-office collaboration with weekly remote flexibility.

Key Exciting Responsibilities

• Resolve complex technical issues within the ProjectSight platform, focusing on browser troubleshooting and core product functionality.

• Deliver empathetic, high-quality support via email and chat, ensuring customers feel heard and supported throughout the resolution process.

• Partner with internal teams and leads to master the accounting and technical intricacies of our construction management software.

• Adopt and experiment with emerging AI tools to streamline documentation, improve response empathy, and hit key performance indicators.

• Collaborate on-site with colleagues in our Portland office to build a strong team culture and provide immediate support to your peers.

Essential Skills & Experience

• Proven experience in a technical help desk, software support, or customer-facing role where troubleshooting was a primary focus.

• Strong ability to navigate web browser settings and identify issues related to software-as-a-service (SaaS) platforms.

• Exceptional communication skills with a natural ability to convey empathy and technical concepts clearly to erse users.

• A curious mindset and a drive to independently seek out knowledge and master new, complex products.

Bonus Points For

• Familiarity with SQL concepts or mobile device troubleshooting.

• Experience supporting construction management or accounting software.

• Prior experience working with or an interest in AI-assisted support workflows.

Logistics

• Location: Portland, Oregon (On-site 4 days per week, 1 day remote).
• Travel: 0%

Compensation

• $18.61 - $24.64 hourly

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Hourly

Bonus Eligible?

No

Commission Eligible?

No

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

At Trimble, we are committed to fostering a erse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming iniduals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and erse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Title: Talent Acquisition Specialist

Location: Pittsburgh United States

Job Description:

CMS

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

The Talent Acquisition Specialist is responsible for qualifying, screening, and recommending candidates for open positions. The TA Specialist will identify opportunities to build applicant pools, establish trust and partnerships with candidates, identify potential "fit" through effective interviewing, and ensure a positive new hire experience. The talent assessment specialist aids in the recruiting function by coordinating interview scheduling, the employment application process, offer proposals, offer development, background screening and providing trusted customer service to the field.

Essential Functions

• Providing customer service to applicants by answering questions about the process and company or by assisting them with completing applications online.
• Reviewing applications for compliance with company requirements such as minimum education or work experience in certain fields.
• Conducting interviews with applicants to access their qualifications and suitability for positions using scripted interview questions.
• Collecting and maintaining records within an applicant tracking system including contact information, assessment results, past employment history, and tracking and updating Applicant Tracking System on a "real-time" basis.
• Recommending relevant candidates for interview with hiring managers.
• Provide ancillary administrative support to include generating correspondence and candidate communications; maintaining departmental and business calendars; coordinating travel arrangements, meetings, and interviews; processing invoices and support as needed.
• Ensuring a positive candidate experience throughout the process.
• Other duties as assigned by management.

Required/Preferred Education and Experience

• High School Diploma required.
• Bachelor's degree in business, human resources or a related discipline, OR a minimum of three years of equivalent experience in Talent Acquisition as a coordinator or specialist.
• Previous experience in an HR internship, call center or customer service environment is preferred.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required.
• Strong communication skills and the ability to communicate with all levels of employees.
• Strong organizational skills.
• Experience with Workday and LinkedIn Recruiter a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$22.00 to $28.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Title: Education Sales Rep- Modular Buildings * Hybrid

Location: Dallas United States

Job Description:

Salary Range encompasses base + commission

The specific pay rate and level, if applicable, will depend on the successful candidate's qualifications, prior experience and location.

• Remote Position - Working from home and 1-2 days per week in the field with customers. Must reside in Dallas/Fort Worth, TX Areas. This role is selling and leasing Modular Buildings and Classrooms to businesses/school districts.

"A Day in the Life"

Sales representatives are responsible for developing strategies and tactics for identifying, pursuing and closing opportunities for renting and selling modular buildings across a variety of industry segments. This position requires new business generation, attention to detail, building customer relationships and working collaboratively, across the organization to provide accurate estimates, execute the project and make sure we do things right the first time, every time.

"What You'll Do"

• Develop new and grow existing business to increase profits for the region
• Increase market share in established markets, as well as new markets
• Develop and execute plan on selling to education business-to-business accounts
• Assist in the development of marketing plans to support sales activities
• Develop strong relationship with manufacturers of modular buildings, as well as sub-contractors for transportation, installation and service
• Collaborate with other sales team members, operations. Project managers, and the inventory center staff to provide solutions to customers
• Follow established processes in sales and implementation of the project
• Coordinate with various departments to ensure customer requests are met and projects are delivered on time
• Maintain accurate records in the ision's database on customer quotes, sales contacts, activities, specifications and special requests
• Develop relationships with architects, construction management organizations, school administrators and various networking organizations and industry associations
• Achieve/exceed monthly and quarterly sales related quotas and goals
• Perform other duties as assigned

"Must Haves"

• 5 or more years' experience in sales or a sales role in the rental industry; results driven
• Excellent communication skills; ability to articulate ideas in verbal, email and other written formats
• Confident, assertive and quick-thinking
• Proficiency with various computer programs including Word, Excel, Dodge, Internet and other customer databases
• Demonstrated inter-personal skills, customer service, attention to detail and organizational skills
• Effective negotiation skills
• Demonstrated experience working in a process driven environment
• The ability to make decisions within established guidelines
• Demonstrated skills in project and time management
• Prior experience with heavy customer focus or team-based environment
• Prior experience in modular building industry, construction, public and private education, or other related industries is preferred

In certain states, candidates are required to successfully obtain the HCD Commercial Coach Salesperson License within 10 weeks of their start date

Special Considerations:

• Some local and multi-state overnight travel or travel out of state for sales meetings and training

Location of Position:

• Dallas, TX. Ideally, a representative would reside in the DFW area.

"Perks"

• Base Pay + Uncapped commissions
• It's a great place to work where you are given the space to share ideas and opinions and the bottom-line is "YOU" matter!
• We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!
• We all need to rest and recharge, that's why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays!
• We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• 401(k) Retirement Plan with Company Match.
• Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.
• We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!

Flexibility & Evolving Responsibilities

This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs-sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success.

McGrath will continue pre-employment drug testing including marijuana, even in states where it is legal, for this position which is classified as safety-sensitive within our construction operations and Drivers. Ensuring a drug-free environment is not only essential for the well-being of our team members but also aligns with regulatory requirements that govern safety-sensitive positions and commercial driving.

Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility.

Title: Technical Inside Sales Specialist

Location: United States

Job Description:

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Sales Manager

Your role and responsibilities

A Technical Inside Sales Specialist plays a fundamental role in achieving our ambitious revenue growth objectives. You must be comfortable multitasking and interacting directly with ABB Customers.  You will build relationships internally with the Operations Teams, Commercial Proposal Managers, Sales Managers and Administrators.  You will also rely on and work with Channel Partners and Manufacturers’ Representatives.  You should be comfortable being the key point of contact for many customers that have immediate urgent needs.  A certain level of technical knowledge of electrical products and services will be expected. An ability to learn processes quickly and think creatively will be necessary to add value to customers.  This position operates is a dynamic environment where it is imperative to be able to organize, prioritize and have confidence to respond.

While this is a remote position, successful candidates will be located in one of the following states: MI, WI, MN, IL

This role is contributing to the Electrification Services Division in the United States.

You will be mainly accountable for:

• Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.

• Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.

• Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.

• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

Qualifications for the role:

• Bachelor's Degree, or a High School Diploma / GED and a minimum of 4 years of relevant experience

• Experience in proposal or quote development, sales support, or order administration strongly preferred

• General knowledge of power transmission & distribution products/systems preferred.

• Previous experience with business-to-business customer support preferred.

• Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us:

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

What's in it for you:

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Iniduals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. 

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave – up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions 

• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Requisition ID: JR00027436

Title: Aladdin Client Experience, Associate

Location: New York United States

Job Description:

About this role

Job Description - Client Success Manager

Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide.

We bring a breadth of experience across regions, strategies, and asset classes.

• 30 Years of experience delivering solutions

• 1,100 Aladdin clients

• 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin

The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world. With a collaborative team of over 400 members, we…

• Provide outstanding client service to users, every time

• Solve complex problems by delivering innovative solutions

• Collaborate with others, knowing we achieve more together

• Learn every day, question assumptions, and embrace change

• Foster a fun, innovative, and inclusive team atmosphere

About this role

Our Aladdin Client Experience team strives to offer outstanding service. Client Success Managers are responsible for the comprehensive oversight and delivery of service for clients and assisting with inquiries and issues, using product knowledge and problem-solving skills. You will play a key role in helping clients get the most out of Aladdin, providing exceptional support by owning relationships and solving critical and high priority complex issues.

We are united through a common zeal for overcoming hurdles, consistently growing our understanding, and guaranteeing our clients feel supported and empowered at every stage.

Key Responsibilities:

• Customer success management: Responsible for coordinating and leading all aspects of the service; linking various partner teams to ensure a unified client experience.

• Escalation ownership: Responsible for client service oversight and critical inquiry management through ServiceNow.

• Cross functional collaboration: Partner with internal teams to troubleshoot issues, advocate for client needs and improve service delivery

• Client health monitoring: Track client satisfaction, identify risks or opportunities, and proactively recommend solutions

• Be present with our clients: Visit clients on-site to build stronger relationships, understand their unique needs in context, and ensure we deliver solutions that truly support their goals.

• KPI & Service reviews: Lead client KPI tracking and quarterly service reviews in partnership with the Client Engagement team and clients

• Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality.

• Team leadership & Development: Provide guidance, mentorship and support to Client Success Specialists, fostering professional growth and ensuring high-quality client interactions.

Required Experience:

• A working understanding of the financial services, and experience advising clients and/or adapting technology solutions within the investment life cycle.

• Familiarity with buy-side investment management workflows, proficient in market trends

• Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service

• A consultative approach to understanding client needs and a passion for solving problems

• Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism.

• Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge

• Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting

• Analyzing situations with attention to detail

• Enthusiasm for learning in a fast-paced, evolving environment

For New York, NY Only the salary range for this position is USD$110,000.00 - USD$145,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and inidual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC's Know Your Rights poster and its supplement and the pay transparency statement.

BlackRock is committed to full inclusion of all qualified iniduals and to providing reasonable accommodations or job modifications for iniduals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Title: EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

Remote

Job Description:

This job is REMOTE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: 9:30am - 6:00pm CST Holidays: 8am - 4:30pm CST Rotation Weekends: Saturday 8am-12pm CST Rotation

Job Summary:

This position is responsible for supporting end-users who are having any problem with Froedtert Health's Epic System. The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot across 50+ Epic modules, create detailed tickets, strive for first contact resolution, triage tickets when appropriate to correct IT teams, actively engage & use resources across IT teams, and manage ticket queues assigned/unassigned. The Epic Service Desk also assists the IT Service Desk in overflow calls for basic troubleshooting, warm transfers, and ticket creation. Work with Epic Service Desk leadership for role specific responsibilities & accountabilities. Participates in on-call rotations & support.

EXPERIENCE DESCRIPTION:

A minimum of 3 years of relevant Epic Service Desk customer service experience is required.

This experience should include multiple Epic modules troubleshooting and support.

Highly efficient across Epic modules, preferred.

Experience with healthcare business processes and associated applications/software is preferred.

EDUCATION DESCRIPTION:

Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required.

Epic knowledge/experience is preferred.

SPECIAL SKILLS DESCRIPTION:

Time management, professionalism, big picture, communication, work collaboratively in a team environment.

Compensation, Benefits & Perks at Froedtert Health

Pay is expected to be between: (expressed as hourly) $24.05 - $38.48. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a erse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

Title: Global Partnership Activation Account Coordinator

Location: San Antonio United States

Job Description:

The Partnership Activation Coordinator supports the execution and fulfillment of assigned Global Partnerships agreements across Spurs Sports & Entertainment properties. This role is responsible for the day-to-day management, implementation, tracking, and reporting of sponsorship assets to ensure contractual compliance and exceptional partner service.

The Coordinator works cross-functionally with internal departments to execute multi-platform partnership elements, support account management efforts, and deliver accurate reporting and recap materials. This position requires strong organizational skills, attention to detail, and the ability to manage multiple accounts in a fast-paced sports and entertainment environment.

This role supports the organization's mission, vision, and values by demonstrating excellence, collaboration, accountability, and innovation.

What You'll Do:

Manage day-to-day fulfillment and activation of assigned partnership accounts, ensuring all contractual elements are executed accurately and on time.

Maintain ongoing communication within the Global Partnerships team to ensure alignment and compliance with sponsor contractual obligations.

Support the development of sponsorship materials including proposals, renewal presentations, mid-season and year-end recaps, meeting agendas, and supplemental reporting documents.

Accurately track, input, and maintain account information within CRM systems, including contract details, inventory usage, billing status, contact records, and fulfillment reporting.

Coordinate internally with Marketing, Creative, Operations, Ticketing, Finance, and other departments to facilitate partner approvals, asset execution, and program alignment.

Assist with onboarding new partners and executing integrated, multi-platform sponsorship programs, including in-arena and on-site activations as needed.

Monitor timelines, deadlines, and deliverables to ensure seamless activation and reporting cycles

Provide general account support to Account Managers and Partnership leadership as assigned.

Perform other duties as assigned.

Who You Are:

Bachelor's degree or commensurate experience in high-volume customer service, sponsorship activation, marketing, or related role.

Strong organizational skills with the ability to manage multiple accounts, deadlines, and priorities simultaneously.

Excellent written and verbal communication skills.

Demonstrated ability to work independently while contributing effectively within a team environment.

Strong customer service orientation with a commitment to delivering high-quality partner experiences.

Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Experience working within CRM systems preferred.

Working knowledge of Adobe Photoshop or similar design software preferred.

Ability to work a hybrid schedule, with approximately 80% of responsibilities performed onsite and 20% remote.

Physical Requirements:

The employee must be able to:

Lift and carry materials and activation equipment weighing up to 30 pounds as needed.

Move throughout arena, office, and event environments during games, partner activations, and special events.

Work in moderate to loud environments consistent with live sports and entertainment settings.

Title: Part Time Clean Team

Job Description:

Job Ref:

175235

Location:

Chanhassen, MN 55317

Location Flexibility:

Onsite

Category:

Retail

Job Type:

Part-time

Job Status:

Non-exempt

Pay Basis

Hourly

Pay Range

$13.75 - $21.65 Hourly

Brand

Cub Foods

Job Overview: 

Cub Chanhassen is looking for a dedicated inidual to fill a part time Clean Team position! Clean Team members at Cub ensures safe and clean store conditions. This position requires on-going customer interaction, providing prompt, courteous and accurate service!  

Job Responsibilities:  

• General maintenance and cleanliness of the store 

• Ensures that carts are available for customers 

• Maintains proper floor conditions 

• Removes and disposes of trash 

• Follows all store and department policies and procedures 

• Assist with customer questions or requests

Job Requirements:  

• Equipment operation (scanner, register, check approval machine, coupon machine, intercom, calculator, etc.). 

• Able to stand for long periods of time. 

• Memorization, reading, writing and math. 

• The position requires on-going customer interaction, providing prompt, courteous and accurate service. 

• Good judgment is required for this position as there may be times when direct supervision may not be immediately available. 

• Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing. 

• Must be able to work shifts varying in length and time, including nights, weekends and holidays. 

• Must be 16 years of age and older.

Physical Requirements:  

• Lifting/carrying up to 50 lbs. 

• Walking on uneven ground  

• Reaching, bending, turning, repetitive motions

Schedule:  

• Varied weekly shifts

• Weekends required

Benefits:  

• Flexible schedule for work life balance. 

• Employee discount. 

• Weekly pay on a progressive union scale. 

• Union benefits for eligible associates including Paid Time Off.

My Cub. My Way.  

We provide our customers the best grocery experience period by personalizing our customers’ evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety, and fresh groceries. As the needs of our customers evolve, we’re dedicated to adapting alongside them, providing quality products, and a welcoming shopping experience.  

At Cub we believe that ersity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees. Each team member brings unique perspectives that help us better serve our community. 

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Company:

SUPERVALU Inc

Compensation:

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state/provincial and local laws.

Benefits:

For Washington positions (or positions that may be performed remotely from Washington), Click HERE for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program (or retirement savings plan if in Canada); medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account (U.S. only), subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate’s first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI’s commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act or for Canadian applicants in accordance with provincial human rights legislation.

Title: Customer Success Specialist II- Specialty Markets

Location: Raleigh United States

Job Description:

Relay, a high growth Raleigh, NC- based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic, high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry.

What is Relay? A platform that includes a simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Customer Success team to support this growth!

This is a hybrid role where you will be in the Relay HQ/office three days a week; Mondays, Wednesdays, and Fridays. These purposeful in-person days allow for maximum collaboration across our teams as we continue to rapidly grow!

Role Overview:

The Customer Success Specialist II - Specialty Markets is a vital revenue-owner and value-driver within our erse Specialty Markets sector-encompassing segments such as Education, Golf, Facility Management, Healthcare, and others. The role is a tactical strategist responsible for managing a dedicated Mid-Market book of business, focusing on site-level health, value realization, and retention. Our CSS's ensure that even in markets with varying levels of scale, our customers are leveraging Relay's core value proposition and latest roadmap applications to drive operational excellence.

In this role, you will master the customer life-cycle for a wide array of use cases. Our specialists independently interprets health metrics, conducts deep discovery to uncover unique business problems Relay can solve, and builds multi-threaded relationships within accounts. The focus is on mid-market site stability, identifying expansion opportunities that fuel our growth while maintaining a "lockdown" defense on retention targets.

As a CSS in Specialty Markets, you are the practitioner ensuring this vision translates into reality across a variety of unique environments-from the golf course to the hospital wing. This role offers the opportunity to develop the customer journey for a erse portfolio where no two days are the same. You aren't just following a playbook; you are using pattern recognition across different industries to refine how we position value, making you a key contributor in shaping our customer and whole-product experience.

What You'll Do:

• Revenue Ownership (Retention & Site Expansion): Own the net-revenue growth for your mid-market portfolio. You are responsible for safeguarding retention and identifying site-level expansion opportunities, such as user growth, feature upsells, and proactive hardware refreshes.
• Value Realization & Book Management: Proactively manage accounts across the lifecycle, using data to assess performance and prioritize efforts. You will move beyond status reporting to explain why metrics change, connecting trends to customer behavior and specific industry context (e.g., seasonal shifts in Golf or academic calendars in Education) to ensure maximum ROI.
• Multi-Threaded Relationship Building: Cultivate intentional stakeholder relationships across departments and functions. You will track professional milestones and organizational news to strengthen rapport, ensuring Relay is woven into the fabric of the customer's daily operations.
• Outcome-Driven Discovery & Product Credibility: Independently conduct discovery to uncover business problems Relay can solve beyond current usage. Apply in-depth product knowledge to solve site-level challenges. You will frame opportunities in terms of customer outcomes and operational impact, qualifying value with clear context and rationale.
• Cross-Functional Advocacy: Serve as the "Voice of the Specialty Market Customer" internally. Partner with Product, Marketing, and Sales to ensure that general roadmap applications are effectively positioned for these unique segments. Partner with Support and Billing to ensure any escalations have timely resolution.
• Operational Excellence: Optimize the use of internal tools and systems to improve account management efficiency. You will identify and resolve process or technical breakdowns that affect customer outcomes, ensuring a seamless journey from initial launch through long-term partnership.

What You'll Have:

• Experience: 3+ years in Customer Success or Account Management, specifically managing a high-volume book of mid-market accounts. A proven track record of retention, expansion, and lead generation is essential.
• Analytical Mindset: Ability to independently interpret health and usage metrics to assess account performance. You don't just see data; you see the story behind it and can recommend the next best action to drive adoption.
• Commercial Acumen: Proven experience owning a revenue expansion and retention number. You are comfortable navigating contract renewals and connecting product features to a customer's bottom line.
• Strategic Communication: Ability to communicate with structure and intent. You can synthesize complex customer data into clear narratives and navigate difficult conversations with composure and empathy.
• Sector Curiosity: A self-starter who stays engaged with industry trends. You apply self-taught knowledge of the various segments you manage to strengthen your account strategies and build credibility in customer partnerships.
• Technical Aptitude: Capability to master a sophisticated hardware + software platform. You can articulate Relay's technical advantages and help customers navigate the transition from legacy tools to modern AI-enabled technology.
• The "CSS" Mentality: You model strong ownership and adaptability. You are a problem-solver who can restructure your execution strategy based on feedback and pattern recognition to improve site-level outcomes.

About us: Relay culture, benefits & perks:

First and foremost our culture hinges on you being LIT up in an environment that fosters learning, impact, and teamwork (LIT) where Relayers can do the best work in their lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

The Relay Hybrid Work Model

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role.

Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.

With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.

Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week.

At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.

Title: DOC Stateville CC Office Assistant - Health Care Unit

Location: Crest Hill United States

Job Description:

Position Title: Office Assistant

Job Requisition ID: 54016

Agency: Department of Corrections

Class Title: OFFICE ASSISTANT - 30010

Skill Option: Keyboarding

Bilingual Option: None

Salary: Anticipated Starting Salary $3,942/month; CBA Applies; Full Range: $3,942-$5,183/month

Job Type: Salaried

Category: Full Time

County: Will

Number of Vacancies: 1

Bargaining Unit Code: RC014 Clerical Employees, AFSCME

Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, title that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Corrections must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Corrections is seeking an Office Assistant to work at Stateville Correctional Center. This position is responsible for filing, keyboarding a variety of material, answering calls, coordinating/gathering paperwork, entering medical information into Offender 360 and assisting medical staff with basic clerical support functions. We encourage all qualified applicants to apply.

Essential Functions

• Gathers specific information from the medical record as designated by the Medical Records Director.
• Coordinates and gathers all paperwork from various departments including, but not limited to, Radiology, Pharmacy, and Dental to develop a master clinic schedule.
• Maintains current tickler files for iniduals in custody.
• Performs clerical duties such as keyboarding difficult and varied documents including memos, letters, orders for delivery, policies, and procedures.
• Enters medical information into Offender 360 (O360), as directed by the Medical Records Director.
• Establishes new medical records for employees and iniduals in custody upon arrival at the facility.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and one (1) year of related office experience.
• Requires ability to keyboard accurately at 35 words per minute.

Conditions of Employment

• Requires ability to pass the IDOC/IDJJ background check.
• Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of position held, is prohibited.
• Required to utilize digital technology, tools, platforms, and processes in managing and supporting various digital enhancements for greater efficiency, productivity, and digital transformation efforts within the department.
• Applicants are required to abide by all vaccine and/or other medical standards as set out by the employer.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Monday -Friday 8:00am - 4:00pm; Saturday/Sunday off

Headquarter Location: 16830 S. Broadway Crest Hill, IL 60403

Work County: Will

Agency Contact: Elizabeth Mullins

Email: [email protected]

Posting Group: Office & Administrative Support; Public Safety

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]

About the Agency: The Illinois Department of Corrections is a multicultural agency deeply committed to ensuring ersity, equity, and inclusion. This commitment is at the forefront of our operations, hiring, policies and procedures, and training. We recognize the benefit of workplace empowerment, the importance of ersity and fully support an environment where ALL employees are treated fairly, respectfully, and have equal access to opportunities and resources necessary to thrive and contribute to the agency's success. IDOC genuinely values the differences of iniduals in our custody and is committed to ensuring a healthy living environment where they feel valued, respected, and included. Through our commitment to Diversity, Equity, and Inclusion (DEI), we shall establish and uphold agency policies and practices conducive to eliminating all forms of exclusion including, but not limited to, racism, ageism, ableism, sexism, discrimination based on sexual orientation and gender, and religious oppression. The IDOC team works to serve justice in Illinois and increase public safety by promoting positive change in behavior of iniduals in custody, operating successful reentry programs, and reducing victimization. Employees enjoy excellent benefits, including health, vision, and dental insurance; retirement plan and deferred compensation; state holidays and other benefit time off; and pre-tax benefit programs. The department also offers extensive training and career advancement opportunities. The Illinois Department of Corrections is proud to be an Equal Opportunity Employer.

As an IDOC employee, you are entitled to a robust benefits package that includes:

Flexible work schedule in some program areas (Flex time and Hybrid options)

Health, Life, Vision and Dental Insurance

12 weeks paid maternity/paternity leave

Pension Plan - Vesting at 10 years for Tier II

Full 20-year retirement awards free health insurance during retirement

Deferred compensation and other pre-tax benefits programs

Paid state holidays: 13 - 14 day annually

3 paid Personal Business days annually

12 paid Sick days annually (Sick days carry over year to year)

10 - 25 Paid Vacation days annually (10 days beginning at year 1 employment)

Personal, Sick and Vacation rates modified for 12-hour work schedules (As applicable)

Employee Assistance Program and/or Mental Health resources

For more information about our benefits, please follow this link: Benefits Information

Nearest Major Market: Chicago

Title: Employee Benefits Account Manager

Location: West Des Moines, IA

Work Type: Hybrid, Full Time

Job Description:

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and iniduals. We provide expertise in Commercial Lines, Employee & Inidual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life.

JOB SUMMARY

We are looking for a proactive and customer-focused Employee Benefits Account Manager to serve as the primary point of contact for our clients. This position is responsible for supporting the sales team with the evaluation and management of employee benefits accounts and providing quality service to our clients.

ESSENTIAL RESPONSIBILITES

• Maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner

• Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing

• Collaborate with risk advisors to determine and meet client goals

• Support Risk Advisors by exercising judgment and discretion to:

• Analyze markets for competitive pricing and develop insurance solutions for current clients

• Analyze quotes from carriers for accuracy

• Review policy contracts to be certain information and coverages are accurate

• Evaluate and prepare renewal comparisons and policy proposals

• Resolve inquiries on service problems to ensure client satisfaction

• Coordinate external (e.g. carriers) and internal (e.g. agency software systems) implementations of new groups as necessary

• Market new or renewal business with guidance from the risk advisor when necessary

• Participate in client meetings as necessary

• Refer business across all departments (i.e., property & casualty and personal lines)

• Attend and actively participate in agency service training meetings

• Enter activity and other relevant information into agency management systems and other software tools according to company procedures

• Follow all federal and state regulations and best practices for avoiding errors and omissions

• Continue professional development; pursue and maintain professional designations if applicable

Requirements

QUALIFICATIONS (Knowledge, Skills, & Abilities)

• A combination of education and experience generally attained through a high school degree, bachelor's degree, and a minimum of 3 years in employee benefits or related field
• Active life & health insurance license
• Excellent oral and written communication skills
• Strong attention to detail with excellent organizational skills, demonstrating ability to prioritize tasks effectively
• Self-starter who takes initiative to identify problems and lead by example
• Ability to work in a fast-paced environment
• Knowledge of AMS360 and ImageRight are a plus, but not required
• Proficiency in CRM software and Microsoft Office suite

BEHAVIOR EXPECTATIONS

• A role model for North Risk Partners' core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

PHYSICAL REQUIREMENTS

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
• Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
• Move around office/building/facilities repeatedly throughout the day
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
• Must possess valid driver's license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
• Able to work a flexible work schedule, including overtime and potential evenings/weekends for events and meetings as needed

TOOLS AND EQUIPMENT USED

Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment.

WORK ENVIRONMENT

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee.

This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

COMPENSATION AND BENEFITS

The estimated base salary range for this full-time position is $55,000 - $72,000 annually, plus benefits. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting.

We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, paid holidays, and hybrid work opportunities.

Title: Fraud Support Call Center Representative (CCC)

Location: Allen, Texas; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri

Workplace Type: Hybrid

Full-time

No Travel

Job Description:

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Jack Henry's Fraud Center is part of the Consolidated Contact Center, an inbound contact center that works 24/7/365. In this position, you will provide high-quality customer service in a fast-paced environment assisting callers with fraud issues on their debit, credit, and ATM cards. This can include lost or stolen cards, and cardholder assistance. The pay range for this position is $34,320-$37,500 per year. Shift differentials are offered for qualifying shifts.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in: Allen, TX; Louisville, KY; Springfield, MO; or Monett, MO. However, you will be required to be onsite for your first day of onboarding.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities.
• Assisting cardholders in accordance with standard operating procedures, and directing them to their respective financial institutions when appropriate.
• Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions.
• May perform other duties as assigned.

What you'll need to have:

• A minimum of 1 year of customer service experience, either customer-facing or phone/chat support.
• The ability to communicate clearly and effectively.
• The commitment to work an assigned schedule in a contact center that is open around the clock, seven days a week. This may entail working nights, weekends, and holidays. (Training occurs during the first five weeks, Monday and Friday. The training schedule likely will not be your assigned schedule.)
• Reliable, high-speed internet service that is at least 20 Mbps download and 10 Mbps upload. If there is more than one person using the internet, the download speed should be 25 Mbps.
• A quiet and confidential workspace. You will also need a comparable backup location if your primary site experiences a power outage or an internet failure.

What would be nice for you to have:

• A data entry background.
• The ability to work well as part of a team, receiving feedback from leaders to improve metrics.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

Title: Customer Service Specialist II

Job Description:

Responsibilities for this Position

Location: USA NY Albany

Full Part/Time: Full time

Job Req: RQ216285

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Contact Center

Job Qualifications:

Skills:

Call Support, Customer Inquiries, Customer Relationships, Oral Communications, Phone Calls (Inactive)

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

No

Job Description:

CUSTOMER SERVICE SPECIALIST II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives
• Enters and maintains database records of customer profiles and prepares and maintains status reports
• Acts as liaison for customers
• Maintains knowledge of company products and customer service processes

WHAT YOU'LL NEED TO SUCCEED:

• Required Experience: 2+ years of customer service experience

• Required Technical Skills:

• Strong Microsoft Office skills (Word, Excel, PowerPoint)

• Required Skills and Abilities:

• Strong telephone and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multi-task and manage time effectively

• Location: Hybrid and on-site at 22 Corporate Woods, Albany NY

The likely hourly rate for this position is between $16.57 - $22.43. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA NY Albany

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Iniduals with Disabilities / Protected Veterans

Title: Training Facilitator

Location: USA, MI, Troy

Full Part/Time: Full-time

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Program Instruction Support

Job Qualifications:

Skills:

Call Center Training, Class Facilitation, Classroom Training, Teaching Methods, Virtual Classrooms

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

No

Job Description:

General Dynamics Information Technology has an immediate opportunity for a Training Facilitator to support our Customer's program-specific training programs focusing on a multi-channel care center and help desk. The training facilitator will deliver course content using instructor-led (on-premises/classroom), web-based, eLearning and virtual facilitation formats. Instructional content will be specific to the client's established procedures, tools, security, and mission. Course topics will include, but not limited to orientation and initial system access checks, product-specific releases, product enhancements, advanced call type training, customer service skills, quality, and refresher training. This position include the following duties and responsibilities included (but not limited to):

• Prepares for training delivery by reviewing required materials and participates in Train-the-Trainer sessions
• Delivers training in needed time zone / shift / format
• Evaluates learners progress in real-time on job-related customer service behaviors
• Manages training activities to ensure course objectives are met
• Supports learners through the training and nesting period, including assisting customer care personnel with escalated calls
• Stays abreast of content design and instructional design principles: learning theory, motivation theory, and new materials, methods, and techniques - and uses this knowledge to develop innovative care center learning solutions
• Work with subject matter experts and Call Center Leadership team to develop and implement training for call center agents, according to defined methodology, policy and procedures
• Serves as a subject matter expert in the development and maintenance of training courses and materials in coordination with Instructional Systems Designers

This program only accepts US citizens and/or Green Card Holders. The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.

Education:

• Possession of a 4-year degree preferred or equivalent experience

Qualifications:

• Minimum of thirteen (13) years' professional experience; 3-5 years of professional classroom facilitation experience in training capacity required
• Contact/Call Center training experience is preferred
• Experience with providing effective coaching and feedback
• Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery desired
• Experience with facilitation in a contact center/help desk environment
• Experience with Captivate, Camtasia and / or Creative Cloud
• Experience with Salesforce.com/CRM platform
• Professional demeanor and attitude
• Must be available to travel if required
• Training Certification is plus

Additional Job Description

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

The likely salary range for this position is $85,093 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA MI Troy

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Iniduals with Disabilities / Protected Veterans

Title: Associate Territory Manager

- Nashville & Huntsville

Location: Huntsville United States

Job Description:

Job Description Summary

ATM

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Davol Inc./C.R. Bard has joined BD. BD Interventional's Surgery business unit, located in Rhode Island, is a leading developer, manufacturer, and marketer of innovative, life-enhancing medical technologies. For the past 40 years, we have stood out as the market leader in providing solutions in soft tissue reconstruction including products for hernia repair, specialized surgical procedures, fixation and biologic implants. In addition to this suite of products, our BioSurgery business is delivering a growing line of sealants and hemostatic products to complement surgical techniques across, thoracic, cardiovascular and other surgical specialties. Our company has a strong tradition of developing our employees to learn, grow and excel. We are continually building our team with qualified, team oriented iniduals to enhance the success of our company.

Job Duties:

• Coordinates with field sales, the logistics, timing, duration, strategy and execution of field level customer training and technical support of clinical cases.

• Works with sales management in prioritizing targeted customers, cases and training events.

• Supports the development of regional physician proctors to help with training activities.

• Conducts training and in-servicing for hospital surgery staff and support personnel.

• Supports the development of regional centers of excellence and works with Marketing on the execution of territory physician training seminars.

• Provides support for marketing events, conventions and symposia.

• Performs special projects and other duties as assigned.

Qualifications:

• Bachelor's degree required.

• 0-2 years general sales experience.

• Experience working in a team environment, particularly with sales people.

• Strong interpersonal, oral, communication, organizational and planning skills.

• Good judgment and maturity.

• Willing to relocate to fill an open Full Line Territory Manager position.

• Ability to travel 80%, including overnight travel.

• Must possess and maintain a valid drivers' license and a driving record satisfactory to the Company. Driving records may be monitored on an annual basis or as needed.

• Must possess and maintain a criminal background satisfactory to Bard. Criminal backgrounds may be supervised on an annual basis or as needed.

• Must be able to meet and maintain customer/medical facility access requirements, including regular or periodic drug screenings with a satisfactory result in accordance with the requirements of the customer/medical facility serviced.

• Understands of the needs/analysis approach to sales.

• Understands the product buyer concept.

• Understands contract administration.

• Understands principles of group purchasing to include research, formulating and recommend proposal.

• Basic anatomy

• Ability to discuss the various products in relation to the human body

• Familiarity with medical and surgical terminology.

• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.

Local candidates only, no relocation available for this position

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#LI-PRO

Required Skills

Optional Skills

.

Primary Work Location

USA RI - Warwick

Additional Locations

USA AL - Birmingham - Vestavia

Work Shift

Senior Outside Sales Engineer

Location: West Chester United States

Job Description:

Eaton's ES AMER NAS ision is currently seeking a Senior Outside Sales Engineer. This is a hybrid position where candidates for this role must reside within 50 miles of our West Chester, OH to be considered for the position.

What you'll do:

Join Our Team: Making a Difference at Eaton

Are you passionate about working for a company that not only delivers cutting-edge solutions but also prioritizes ethical practices and environmental impact? At Eaton, we're on a mission to power the world around us while leaving a positive footprint.

Who we are: Eaton's Electrical Sector is a global leader in providing innovative electrical solutions. We power the world around us, including our homes, schools, hospitals, retail stores, factories, data centers, and more.

Our commitment: We're not just about business; we're about making a difference. Our team is dedicated to improving lives and safeguarding the environment through our products and services.

Qualifications:

What will you do?

• Build relationships with key customers and channel partners to enhance long-term business prospects
• Execute sales plans to meet performance expectations and requirements
• Review and interpret customer needs on plans and specifications
• Prepare and present bids and quotations to customers using company price and delivery guidelines while using sound business judgment
• Collaborate cross functionally with product lines, operations, and other internal stakeholders to provide customer centric solutions
• Be aware of and responsive to market conditions and competitive activities while communicating such information to product isions
• Assist teammates on training channel on Eaton products and electronic tools
• Collect, analyze, and utilize market intelligence regarding competitive products, customer needs, preferences and buying habits to drive data-based decisions
• Provide accurate and timely planning and specification interpretation, quotation and technical support
• Plan promotional events and presentations with distributor personnel to promote Eaton's position, while developing a proven record of achieving assigned sales goals

Skills:

What will make you successful?

• General knowledge of Eaton electrical product and service capabilities
• Ability to build trust and relationships with various types of people
• Ability to anticipate and be proactive on customer needs
• Ability to leverage internal stakeholders to meet customer and organizational needs
• Ability to learn and utilize digital tools and proprietary software
• Technical problem-solving, communication, customer service, time management, presentation, planning, interpersonal and teamwork skills
• Understanding of sales processes
• Bachelor's degree with three (3) years in a technical or commercial field, Associate's degree with five (5) years in a technical or commercial field or a high school diploma with seven (7) years in the technical or commercial field will be considered
• Possess a valid driver's license

The compensation range for this full-time position includes base pay and target sales performance incentive. This position has a target total compensation range of $107,250 - $157,300.

Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Title: Medical Claims Processor

, Remote Temporary

Location: United States

Job Description:

NTT DATA is seeking to hire a Remote Claims Processing Associate to work for our end client and their team.

In this Role the candidate will be responsible for:

• Processing of Professional claim forms files by provider
• Reviewing the policies and benefits
• Comply with company regulations regarding HIPAA, confidentiality, and PHI
• Abide with the timelines to complete compliance training of NTT Data/Client
• Work independently to research, review and act on the claims
• Prioritize work and adjudicate claims as per turnaround time/SLAs
• Ensure claims are adjudicated as per clients defined workflows, guidelines
• Sustaining and meeting the client productivity/quality targets to avoid penalties
• Maintaining and sustaining quality scores above 98.5% PA and 99.75% FA.
• Timely response and resolution of claims received via emails as priority work
• Correctly calculate claims payable amount using applicable methodology/ fee schedule

Requirements:

• 3 year(s) hands-on experience in Healthcare Claims Processing
• 2+ year(s) using a computer with Windows applications using a keyboard, navigating multiple screens and computer systems, and learning new software tools
• High school diploma or GED.
• Previously performing - in P&Q work environment; work from queue; remotely
• Key board skills and computer familiarity -

o Toggling back and forth between screens/can you navigate multiple systems.

o Working knowledge of MS office products - Outlook, MS Word and MS-Excel.

Preferred Skills & Experiences:

• Amisys
• Ability to communicate (oral/written) effectively in a professional office setting
• Effective troubleshooting where you can leverage your research, analysis and problem-solving abilities
• Time management with the ability to cope in a complex, changing environment

Title: Territory Manager

- Syracuse, New York

Location: Syracuse United States

Job Description:

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

BD Interventional's Surgery worldwide business unit, located in Rhode Island, is a leading developer, manufacturer, and marketer of innovative, life-enhancing medical technologies. For the past 40 years, we have stood out as the market leader in providing solutions in soft tissue reconstruction including products for hernia repair, specialized surgical procedures, fixation and biologic implants. In addition to this extensive suite of products, our BioSurgery business is delivering a growing line of enhanced sealants and hemostatic products to complement surgical techniques across, thoracic, cardiovascular and other surgical specialties. Our company has a strong tradition of developing our employees to learn, grow and excel. We are continually building our team with qualified, team oriented iniduals to improve the success of our company.

Job Overview

BD is seeking a highly motivated and skilled Territory Manager to join our Biotechnology and Medical Devices team. In this role, you will be responsible for driving sales growth, developing new business opportunities, and providing exceptional customer support within your designated territory. As a Territory Manager, you will position yourself as a product specialist, educating healthcare professionals on the effective utilization of our innovative solutions.

Responsibilities

• Achieve established sales goals and drive revenue growth within your assigned territory.

• Develop and maintain strong relationships with existing customers while actively pursuing new business opportunities.

• Provide on-site technical support and training to healthcare professionals, ensuring accurate and effective use of BD's products.

• Stay up-to-date with the latest product information and industry trends to deliver valuable insights to customers.

• Collaborate with cross-functional teams to identify and address customer needs, ensuring prompt and satisfactory resolution of any concerns.

• Represent BD at industry events, tradeshows, and customer meetings, delivering compelling presentations and fostering positive brand recognition.

Requirements

• Bachelor's degree in a relevant field required.

• Minimum of 3 years of sales experience, preferably in the medical or healthcare industry preferred.

• Excellent interpersonal, communication, and presentation skills.

• Strong understanding of sales strategies, contract administration, and group purchasing principles.

• Ability to travel extensively, including overnight stays, within your assigned territory.

• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.

• Willingness to undergo regular drug screenings as per customer/medical facility requirements.

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

$125,992 - $207,888 - Base + Incentive

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA RI - Warwick

Additional Locations

Work Shift

Title: Aftermarket Customer Service Manager

Location: Fort Wayne, Indiana, United States

Hybrid

Job Description:

Job Description We are seeking an experienced Customer Service Manager (CSM) to join our Aftermarket Service Center team in Fort Wayne, Indiana. As a CSM, you will serve as the primary interface for customer support and services, managing assigned customer accounts and providing big-picture solutions to ensure customer satisfaction. This role is a hybrid work format (onsite and remote) which requires a unique blend of technical, business, and interpersonal skills to drive customer relationships, sales growth, and continuous improvement.

Key Responsibilities:

• Manage and maintain positive relationships with customers, providing support and services for engine systems, flight controls, cabin management systems, and air transport repairs.
• Act as a spokesperson for delivery status of repairs and/or spare parts, ensuring timely and transparent communication.
• Analyze customer problems and provide recommended solutions, leveraging resources and expertise across internal teams (Operations, Quality, Engineering, and Supply Chain).
• Develop and propose work scopes and provisioning levels to meet customer needs.
• Collaborate with internal teams to facilitate spare parts sales, exchanges, trade-ins, and loans.
• Drive sales and business growth through the development of Sales and Business Growth Plans.
• Facilitate financial collections, including quote inquiries, invoice discrepancies, and prompt resolutions.
• Provide emergency support for off-schedule requirements, such as AOG (Aircraft on Ground) support.
• Manage multiple tasks and prioritize activities to drive continuous improvement projects.

Required Education, Experience, & Skills

• Excellent communication and interpersonal skills, with ability to develop and maintain positive relationships with customers.
• Strong analytical and problem-solving skills, with ability to manage resources and resolve customer problems.
• Experience in developing Sales and Business Growth Plans.
• Facilitation skills for financial collections, including quote inquiries and invoice discrepancies.
• Ability to work effectively with customers worldwide, with high cultural intelligence and adaptability.
• Strong time management skills, with ability to coordinate multiple tasks and drive continuous improvement projects.

Preferred Education, Experience, & Skills

• Previous experience with government contracting agencies or Airline/MRO procurement.
• Technical understanding of electronic components and BAE Systems product applications.
• Experience with military contracts or commercial airline procurement.
• Engineering or Technical Degree preferred.
• Previous experience in Aftermarket Repair Stations, with knowledge of component manufacturing manuals and Military and Aerospace/FAA standards.

Pay Information

Full-Time Salary Range: $64935 - $110390

Please note: This range is based on our market pay structures. However, inidual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.

Product Manager - Conversational AI Platform

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

We embrace our game-changers with open arms, people from erse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Transform Enterprise Customer Service with AI-Powered Automation

Concentrix is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an engineering background and have built AI products that actually solve real business problems, we'd love to talk.

About the Role

You'll be the product leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice, chat, and messaging channels. This isn't just another chatbot - we're building intelligent, context-aware systems that handle complex, multi-turn conversations at enterprise scale.

Our platform combines advanced natural language understanding with seamless integrations into existing enterprise infrastructure. You'll work directly with Fortune 500 customers who depend on our technology to handle millions of customer interactions while maintaining the quality and compliance standards their businesses require.

What You'll Do

Strategic Product Leadership

• Product Strategy: Define the technical roadmap for our AI platform, balancing cutting-edge capabilities with enterprise reliability requirements
• Market Analysis: Research competitive AI solutions and emerging technologies (including agentic AI approaches) to inform product direction
• Technical Decision Making: Partner with engineering leadership to make architectural decisions that impact scalability, performance, and customer outcomes
• Stakeholder Alignment: Translate complex AI capabilities into clear business value propositions for executive stakeholders

Cross-Team Technical Coordination

You'll orchestrate product development across four specialized engineering teams:

• Orchestration Team: Conversation flow engine, intent routing, and session state management
• Integration Team: Enterprise connectors (Salesforce, ServiceNow, CCaaS platforms), API design, and webhook infrastructure
• Reporting Team: Real-time analytics, observability tools, and customer-facing dashboards
• Channel Gateway Team: Voice processing, webchat widgets, SMS/messaging, and new channel development

This role requires deep technical understanding to manage complex dependencies, coordinate releases, and ensure system-wide performance and reliability.

Enterprise Customer Engagement

• Technical Discovery: Lead customer technical evaluations, understanding integration requirements and enterprise constraints
• Requirements Engineering: Transform customer use cases into detailed technical specifications and user stories
• Solution Architecture: Collaborate with customers' technical teams on implementation approaches and system design
• Post-Launch Optimization: Analyze performance data and customer feedback to drive continuous product improvements

What We're Looking For

Required Background

• Engineering Foundation: Computer Science, Software Engineering, or equivalent technical degree preferred
• Enterprise Software Experience: 3-5 years in product management for complex B2B software with multi-stakeholder sales cycles ($100K+ ACV)
• AI/ML Product Experience: Hands-on experience building and launching AI-powered products, with understanding of model training, deployment, and monitoring
• Technical Product Management: Experience writing technical specifications, managing API roadmaps, and working closely with engineering teams on architecture decisions
• Platform Experience: Understanding of microservices, cloud infrastructure, and enterprise integration patterns

Strongly Preferred

• Agentic AI Experience: Experience with AI systems that can take actions, maintain context, and handle complex multi-step workflows
• Conversational AI Background: Previous work on chatbots, voice assistants, or dialogue systems
• Enterprise Integration Expertise: Deep knowledge of CRM/ERP integrations, telephony systems, or contact center technologies
• Technical Leadership: Experience leading technical product decisions in complex, multi-team environments

Technical Skills

• API and Integration Design: Understanding of RESTful APIs, webhooks, and enterprise integration patterns
• AI/ML Fundamentals: Knowledge of NLP, machine learning model deployment, and AI system reliability
• Cloud Platforms: Familiarity with AWS/Azure/GCP services and enterprise deployment models
• Data and Analytics: Experience with product analytics, A/B testing, and performance monitoring
• Telephony Knowledge (Bonus): Understanding of SIP protocols, IVR systems, or contact center infrastructure

Leadership Qualities

• Technical Communication: Ability to discuss complex AI concepts with both technical and business stakeholders
• Cross-Functional Influence: Experience driving alignment across engineering, sales, and customer success teams
• Problem-Solving Mindset: Approach challenges with first-principles thinking and technical depth
• Customer-Centric: Direct experience working with enterprise customers on technical implementations

Why This Role Stands Out

• Real AI Impact: Work on production AI systems handling millions of customer interactions for major enterprises
• Technical Depth: Solve complex technical challenges while building products that customers love
• Emerging Technology: Get hands-on with the latest advances in conversational AI and agentic systems
• Enterprise Scale: See your product decisions impact how Fortune 500 companies serve their customers
• Growth Opportunity: Join during a pivotal moment in AI adoption with significant room for career advancement

Ideal Candidate Profile

We're specifically looking for someone who has:

• Built AI products from concept to production deployment
• Worked directly with enterprise engineering teams on complex integrations
• Experience with either conversational AI, agentic AI systems, or similar AI-powered automation tools
• A technical background that allows for deep collaboration with our engineering teams
• Track record of successful product launches in enterprise software environments

Ready to build the future of enterprise AI? If you're excited about combining deep technical knowledge with customer-focused product strategy, we'd love to hear from you.

The base salary for this position is $106,087-$190,000 plus incentives that align with inidual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 3/23/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an inidual who can start as soon as possible.

#linkedin

#Remote

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified iniduals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

Title: Customer Service Agent

-Temporary

Job Description:

Position: Customer Service Representative

Location: Work at Home (Green States)

Terms: Full-time-Temporary

THIS IS A BYOD POSITION (BRING YOUR OWN DEVICE-WE WILL NEED TO TEST YOUR COMPUTER TO SEE IF IT MEETS THE REQUIREMENTS) YOU WILL ALSO NEED HARD WIRED INTERNET.

Join Team Alorica

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!

But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Qualifications

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

Work Environment

• Ongoing usage of phone and computer systems
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Equipment Requirements

• Desktop/laptop computer should not be older than 3 years (no Chromebooks or MacBooks)
• Must be equivalent to an I3 or I5 with minimum of 8GB ram
• USB wired headset required (No phone Line)
• Hardwire Required: Ethernet Cord (No Wi-Fi)
• Windows 10 or 11
• Windows firewall enabled
• Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus
• Software enabled or installed

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Next Steps

• Place an application
• Complete your online assessment
• Our team will review your application
• If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Title: Customer Service Representative

Location: United States

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.

Remote - Customer Service Representative

• Paid Training
• Equipment Provided
• Full-time with Full Benefits
• Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying.
• Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
• Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks
• Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.
• Join the Conduent Customer Service Team
• Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

$16.00 per hour pay rate (bi-weekly pay)

Paid Training with Equipment provided.

Full-time schedule (40 hrs. a week)

Career Growth Opportunities

PerkSpot- Employee discount program

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

About the Role

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of erse backgrounds.
• High School diploma or GED
• Background and drug screening required.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, HI, MA, IL, MT & NY

Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Remote44#

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/h

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Title: Reimbursement Solutions Analyst

Location: United States

Job Description:

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

We currently have a career opening for a Reimbursement Solutions Analyst.

What Clinical Operations contributes to Cardinal Health

Clinical Operations is responsible for supporting the timely and quality sale, installation and monitoring of Cardinal Health products and services may also provide product and service education to facilitate technology adoption and workflow change management.

The primary purpose of this position is to oversee the evaluation and clearance procedures and treatment orders in the contracted outpatient hospital setting. The goal is to provide a detailed outline of clearance criteria as well as prior authorization and advocacy identification for procedures and medications scheduled to be given in the outpatient hospital setting. Reports to Reimbursement Solutions Supervisor, Inidualized Care

Location/Time Zone Support:

Remote. This role will generally support customers within a candidate's time zone.

Responsibilities:

• Evaluate data input schedules from facilities to load work items

• Collaborate with facility EHR's to gather data to support diagnosis and medical clearances

• Identify advocacy opportunities as it pertains to patient specific situations and insurance status

• Apply proper clearance criteria for medication regimens as insurance indicates

• Discuss medication options with pharmacy/physician and patient based on accessibility and availability (outpatient environment)

• Initiate and process applications for advocacy opportunities for qualifying patients

• Extensive contact with insurance companies to include speaking to representatives for benefit investigation as well as clinical clearance for prior authorization and medical necessity

• Extensive patient education/counseling to determine eligibility for Advocacy.

• Identify and resolve rejected applications, including accessing comparable drug regimen

• Refer patients that do not qualify for programs to other outside assistance. I.e. local charities

• Manage the drug recovery application process

• Assign appropriate billing level to each item processed in accordance with Reimbursement Solution guidelines

• Communicate with team lead to meet the needs of the assigned facility

• Maintain daily accounting activities and prior authorization documentation per the Reimbursement Solution procedures.

• Maintain security and confidentiality of patient information at all times.

• Demonstrates extensive knowledge and understanding of relevant clinical operations, products and services

• Influences customer decision to purchase new products and services

• Leads the post-sales assessment, design, implementation and monitoring of new products and services in multi-site and/or complex environments

• Develops, plans and manages customer training programs in multi-site and/or complex environments

• Serves as lead consultant and resource to internal and external customers in multi-site and/or complex environments

• Mentors internal staff regarding best demonstrated practices

• Significantly influences customer acceptance and utilization of new products and services in multi-site and/or complex environments

• Initiates discussion to obtain in-depth customer feedback for product and service improvement opportunities

Qualifications

• 0 - 2 years of experience in related field preferred (open to fresh graduates!)

• High level of attention to detail and a willingness to learn

• Strong analytical skills preferred

• Must be self-motivated and have the ability to understand and follow instructions

• Strong Microsoft Office skills (Excel, Word, Outlook)

• Strong written and verbal communication

• Able to work independently and solve problems on behalf of Cardinal and the customer

• Must be able to prioritize work to maximize job effectiveness

• Excellent interpersonal skills

• Strong ability to work under pressure and meet deadlines

• Strong telephone presence/etiquette

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks

• Works on projects of limited scope and complexity

• Follows established procedures to resolve readily identifiable technical problems

• Works under direct supervision and receives detailed instructions

• Develops competence by performing structured work assignments

Pay rate: $27/hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 5/9/2026*if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Title: Account Executive

, SMB

Location: Bellevue United States

Job Description:

For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday.

Smartsheet is seeking change agents to join our Commercial Sales Team as an Account Executive. You will be responsible for increasing software sales and driving expansion across a territory of accounts. You will be motivated, passionate, and opportunistic. You will be a proactive and curious member of the commercial sales team, identifying growth opportunities for clients before they identify a need or gap for themselves.

This remote role is part of the Commercial Sales team based in the US and reports a Manager, Commercial Sales.

You Will:

• Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business
• Execute a solution-based sales process including multiple internal and external stakeholders within growth or equivalent accounts (50 to 200 employee size)
• Develop and prospect new opportunities with existing customers in your territory by analyzing and identifying high-value needs across multiple departments and lines of business
• Leverage existing relationships to expand Smartsheet's footprint and drive revenue or growth during renewals
• Expand Smartsheet brand awareness at the c-suite, operational and team level
• Facilitate and manage partnerships with Sales Engineers, Solutions Consultants and Customer Success teams to support full sales cycle and close business
• Create and maintain Joint Engagement Plans for strategic solution deals
• Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines to accurately forecast
• Use sales enablement tools to personalize approach and form an industry perspective as to where the Smartsheet footprint can add value to the client's business
• Other duties as assigned

You Have:

• 3+ years of SaaS full cycle sales experience exceeding quota working in commercial accounts
• Experience managing customer relationships and maintaining relationships in a B2B environment
• A thorough understanding of a SaaS evaluation process and have the ability to execute on each stage in the sales cycle
• Experience working with multiple functional departments and roles to manage customer life cycle from initial engagement through implementation to renewal
• Experience using CRM and power BI software (Salesforce and Tableau) to track daily activities, key metrics and gain territory insights
• Passion for working with new technologies and technical concepts
• Bachelor's degree or the equivalent combination of other post-secondary education

Current US Perks & Benefits:

• Medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• 15 days PTO, plus Sick Time Off
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$65,000-$85,000 USD

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome erse perspectives and nontraditional paths-because we know that impact comes from iniduals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote

Title: Clinical Nutrition Manager III - Healthcare

Location: Topeka United States

Job Description

Role Overview

Sodexo is seeking a Registered Dietitian for a Hybrid Clinical Nutrition Manager position at Stormont Vail Hospital, a 586-bed acute care hospital in Topeka, Kansas. In this role, you will primarily oversee clinical operations at the main hospital campus in Topeka while supporting our 45-bed acute care hospital Flint Hills Campus in Junction City. 

Position offers a SIgn on Bonus $$$ and allows for flexibility and hybrid schedule based on needs of the operation

Start with 3 weeks’ vacation and 3 personal days per calendar year!

Reimbursement for Academy dues, state licensure fees and CDR renewal!

Full benefits including paid time off, holidays, medical, dental, vision, 401K!

Access to ongoing training and development programs!

What You'll Do

This role is full time and with work partially remote work scheduled each week:

• Weekly schedule is on site 3 days per week & remote 2 days per week.

• Provide day-to-day management of the clinical nutrition program

• Train, mentor and supervise a team of seven high function inpatient dietitians (includes 1 lead dietitian) across two locations (5 Full Time, 1 Part Time & 1 PRN; combination of remote & hybrid coverage)

• Support ongoing Performance Improvement and Quality Management projects

• Provide training and education to department staff and interdisciplinary healthcare professionals

• Serve in a leadership role on the Food & Nutrition Services team and assist in food service management as needed (75% clinical/25% food service)

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Be a Registered Dietitian with acute care experience and demonstrate a great clinical knowledge base
• Have proven supervisory or management experience and demonstrate excellent communication, leadership and customer service skills
• Be experienced with regulatory accreditation and establishing and maintaining standards of care
• Have a strong commitment to excellence in all aspects of patient care

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace ersity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to iniduals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement:

Master's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) 

For those eligible for the registration exam prior to 1/1/24:

Bachelor's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) 

Credentials Requirement:

Meets eligibility requirements for Registered Dietitian Nutritionist (RD/RDN) by the Commission on Dietetic Registration (CDR) and will become registered within 120 days of hire.  In some states and/or facilities the RD/RDN credentials is required at the time of hire

Minimum Management Experience: 6 years experience of planning, managing and organizing resources within short/medium timeframes within the overall policy framework 

Title: Program Specialist 4

(Spanish Bilingual)

Location: Multiple Locations Statewide United States

Job Description:

Our Mission: Keep Washington Safe and Working!

 Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

• When hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software. Employees with bilingual responsibilities receive a 5% increase in pay.

Please Note: The assigned duty station may be in any of the L&I service locations in Southwest Washington.

Job Highlights

Bring your bilingual skills, knowledge and experiences of the different limited English Proficient (LEP) communities and serve as a liaison between workers and programs at L&I. As a Program Specialist 4 you will be a key resource for the community, serving as liaison between LEP customers and L&I program staff and providing important information and access to resources in the customer's preferred language. You will have the unique opportunity to go out into the community and gather information on potential service gaps, misunderstandings about processes and services offered, and promote L&I and its work to the community. The Program Specialist 4 is a needed bridge in meeting the agency's commitment to providing appropriate service and resources to businesses regardless of their proficiency with the English language.

Some of what you'll do:

• Assist LEP workers seeking services from L&I to ensure they receive the appropriate benefits under the law.
• Educate, provide information, gather input and identify gaps and needs of LEP workers and customers.
• Develop and implement strategies with community organizations, media organizations, medical providers, other agencies and employers, in developing outreach plans, access to medical care and other organizations that provide services to the LEP community.
• Act as a resource to program areas within Insurance Services, Occupational Safety & Health, Division of Labor Standards, Customer Service, Compliance, and Public Safety, and the Civil Rights program to facilitate effective and consistent communication with Limited English Proficient customers.
• Act as point of contact for the L&I outreach staff to ensure LEP workers are directed to the appropriate programs.
• Assist LEP workers seeking to file Workplace Rights complaints, Worker's Comp Claims, Provider complaints, and language Access complaints.
• Work closely with the Health Care Navigator to assist LEP injured workers in receiving proper medical care.
• Serve as an advocate to improve L&I services to LEP workers.
• Using bilingual Spanish skills and cultural knowledge, educate and informs LEP workers using clear and easy-to-understand language about workers' compensations coverage issues, rights and responsibilities, safety and wage laws, and agency processes and services.
• Develop working relationships with interested members of the public
• Identify and conducts research to help the agency effectively meet the needs of LEP customers.

Required:

Required Qualifications:

• A combination of 6 years of equivalent education/experience, that includes three years of progressively responsible experience in research, data collection and analysis, report writing, and designing and conducting complex projects. Formal education will substitute year for year for experience.

OR

• A bachelor's degree involving major study in public administration, political science, public policy, writing, English, or other related field and two (2) years of experience in a related field including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government and supervisory experience.

Additionally:

• Three or more years of experience working in a multilingual and multicultural customer service environment, including a strong ability to demonstrate cultural competency when engaging with internal and external customers.
• Ability to understands the benefits of teamwork, coopers with and offers assistance to others recognizing the contributions of others. Views the success of the organization and team as more important than inidual achievement, contributes to the development, cohesion and productivity of the team, appropriately sharing information internally and externally, supports teamwork and cooperation through open and honest communication, helps others lean new systems, processes or programs.
• Must have the ability to read, write, and communicate fluently in Spanish and English.

AND

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired:

• Knowledge and working experience of the limited English-speaking communities in Washington state and ability to establish and maintain close relationships with those communities.
• Advanced-level skills using SharePoint for site creation and design and managing workflow processes to streamline project tasks for an array of participants.
• Advanced level skills using Word, Excel and Outlook.
• Experience leading complex, multi-issue projects.

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee's career. Click on the "Benefits" tab to learn more.

At L&I, your voice matters. In addition, L&I is a erse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

For this position, telework is permitted full time. The assigned duty station may be in any of the L&I service locations in Southwest Washington. The incumbent must reside anywhere in the area they cover in Southwest Washington.

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

• A cover letter describing specific qualifications.
• A current resume detailing applicable experience and education.
• A list of at least three professional references with current telephone numbers.

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page atHiring Process at L&I.  If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.  

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
• Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Assessments are proctored remotely via Zoom or Microsoft Teams.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a erse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I's [email protected].

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a erse workforce is this agency's greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a erse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning erse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Haleigh Missildine (she/her/hers).

Title: Fraud Support Call Center Representative (CCC)

Job Function Customer Contact Center

Allen, TX

Additional Location Allen, Texas; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri

Job ID 16771

Job Description:

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Jack Henry's Fraud Center is part of the Consolidated Contact Center, an inbound contact center that works 24/7/365. In this position, you will provide high-quality customer service in a fast-paced environment assisting callers with fraud issues on their debit, credit, and ATM cards. This can include lost or stolen cards, and cardholder assistance. The pay range for this position is $34,320-$37,500 per year. Shift differentials are offered for qualifying shifts.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in: Allen, TX; Louisville, KY; Springfield, MO; or Monett, MO. However, you will be required to be onsite for your first day of onboarding.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities.
• Assisting cardholders in accordance with standard operating procedures, and directing them to their respective financial institutions when appropriate.
• Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions.
• May perform other duties as assigned.

What you'll need to have:

• A minimum of 1 year of customer service experience, either customer-facing or phone/chat support.
• The ability to communicate clearly and effectively.
• The commitment to work an assigned schedule in a contact center that is open around the clock, seven days a week. This may entail working nights, weekends, and holidays. (Training occurs during the first five weeks, Monday and Friday. The training schedule likely will not be your assigned schedule.)
• Reliable, high-speed internet service that is at least 20 Mbps download and 10 Mbps upload. If there is more than one person using the internet, the download speed should be 25 Mbps.
• A quiet and confidential workspace. You will also need a comparable backup location if your primary site experiences a power outage or an internet failure.

What would be nice for you to have:

• A data entry background.
• The ability to work well as part of a team, receiving feedback from leaders to improve metrics.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

#INDCC

Crisis Clinician Lead (Licensed), Louisiana Crisis 988

Location:

• LA-BATON ROUGE, 10000 PERKINS ROWE STE G510
• LA-METAIRIE, 3850 N CAUSEWAY BLVD, STE 1770

time type Full time

Job Description:

Crisis Clinician Lead, Louisiana Crisis 988

Location: 10000 Perkins Rowe Ste G510, Baton Rouge, LA

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work Schedule:

• Tuesday - Saturday: 2:00PM - 10:30PM CST

We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center. This shift includes rotating holidays.

Training Schedule:

• Monday-Friday: 8:00am-4:30pm PST, fully virtual for the first 3 weeks of employment.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

The Crisis Clinician Lead is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

How you will make an impact:

• Takes inbound calls from iniduals needing support, services, or who may be in crisis.
• Serves as a key resource and mentor to Clinical & Referral Specialists.
• Assists with more complex cases & calls.
• Will provide clinical consults on cases when no BH Manager is available on shift.
• Performs safety screenings and assessments while using clinical judgement to discern presence and acuity of risk to the safety of the inidual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the inidual's needs and develop a plan of action in collaboration with the inidual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure inidual accessed services.
• Coordinates with other agencies, organizations and iniduals to insure optimal use of resources, services, and natural support systems.
• Completes other projects and tasks as assigned by BH Manager.
• Assist in mentoring and developing new team members as assigned.
• Assist in developing and maintains resource and referral database.

Minimum Requirements:

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 4 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
• Current active unrestricted independent clinical Nevada license such as RN LCSW LCPC (as allowed by applicable state laws) LMFT or Clinical Psychologist to practice as a health professional within the scope of licensure in Nevada is required.
• Extensive experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders required.
• Managed care experience required.

Preferred Skills, Capabilities and Experiences:

• Licensed Alcohol and Drug Counselor is strongly preferred.
• 3+ years of independent, post-licensure clinical experience in behavioral health is strongly preferred.
• Call center experience is strongly preferred.
• Crisis related experience is strongly preferred.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

MED > Licensed/Certified Behavioral Health Role

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Billing Supervisor

Location: Remote USA

Full time

Job Description:

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $52,100.00 - $65,125.00/based on experience

The Supervisor of Billing oversees all Ensemble Health Partners Billing associates and is responsible for the performance and effectiveness of the department. The Supervisor will be responsible for monitoring associates time and attendance, productivity, QA reviews, daily assigned workflows along with ensuring associate education is provided, compete annual associate evaluations. They will ensure department objectives are met to facilitate compliant billing, improve revenue, accelerate cash, and reduce denials. Additionally, they will be responsible for monitoring all associates who support all paper biller and electronic biller functions to ensure accuracy of claims submissions. The Supervisor will work with multiple disciplinaries including but not limited to Patient Access, Coding, Follow Up, Denials and any additional Revenue Management departments needed to aid in effort to ensure timely account review related to unbilled workflow. They will empower staff to develop methods of process improvement, including planning, and setting priorities.

Essential Job Functions:

• Reports on Key Performance Indicators for the department and will be held to the standards identified as benchmarks for each client
• Manage the daily workflow of the department, monitor progress to identify trending issues and develop training or processes to address these issues
• Hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members
• Overseeing progress on the floor and monitoring the worked accounts for quality assurance
• Manage assigned associate's time management and approval of timecards for payroll processing.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Job Experience:

1 to 3 Years

Preferred Knowledge, Skills and Abilities:

• Excel knowledge is preferred
• Experience with Revenue Cycle Management and Billing is preferred
• Can require air travel or car travel occasionally for new client integrations

Join an award-winning company

Five-time winner of "Best in KLAS" 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.

Title:  Senior Director

Location: Dallas United States

Job Description:

Req ID: 349416

NTT DATA strives to hire exceptional, innovative and passionate iniduals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Senior Director to join our team in Dallas, Texas (US-TX), United States (US).

We're seeking an experienced BPO Sr. Director to lead the strategy, performance, and operational excellence. In this role, you will own the relationships with our BPO partners, drive exceptional customer experience, and ensure operational efficiency across multiple sites and geographies. This is a high‑impact leadership position for someone who thrives in a fast-paced, data-driven, customer-focused environment.

Must Live in Continental United States

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is 179k Salary

Key Responsibilities

• Lead the strategy, governance, and day-to-day performance of our operations.
• Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals.
• Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy.
• Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans.
• Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery.
• Use data analytics to identify trends, forecast needs, and drive continuous improvement.
• Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies.
• Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams.
• Champion a culture of customer excellence across all BPO network partners.

Required

• 8 years of leadership experience in BPO Leadership operations.
• Bachelor's degree
• Proven track record managing large-scale outsourced teams (200+ FTE).
• Strong vendor management, negotiation, and relationship-building expertise.
• Excellent analytical, problem-solving, and data interpretation skills.
• Experience managing KPIs, implementing performance improvements, and optimizing operations.
• Exceptional communication and leadership abilities.
• Enrollment Ooperations
• Medial Claims

Preferred Skills:

• Certifications in training or learning (e.g., ATD, CPTD, Six Sigma).
• Experience with high-volume hiring and onboarding in BPO settings.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

• All new hires will be required to successfully complete our FOI training class and demonstrate proficiency of the material.

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check.

Remote Working and Technology Requirements

To work remote, iniduals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technology

• NTT DATA will provide a computer and headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Iniduals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Remote employees must adhere to all technical support procedures and protocols.
• Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

• Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
• The workspace must be a permanent, unencumbered location used daily for work.
• Employees must work with minimal distractions that do not interfere with business operations or service delivery.
• Ideally, the workspace is isolated from other household members and used exclusively for job duties.
• Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
• Employees must work from the same location consistently unless prior approval is obtained.
• If a change in work location is necessary:
• The new location must meet all Remote Workspace and Technology Requirements.
• Notification to NTT DATA Management is required before relocating

#INDBPO

#LI-MIWS

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Field Project Manager

Location: Chandler United States

Job Description:

Eaton's North American Sales ision is currently seeking a Field Project Manager. This remote position is available to candidates located within the United States, with a strong preference for applicants in the Central to Western time zones.

What you'll do:

The primary function of a Field Based Project Manager is to create value and establish the project order management process as a key differentiator from our competitors. This position is heavily involved in the electrical and mechanical details of major strategic Datacenter project orders. The Project Manager is responsible for achieving sales goals and executing sales plans within an assigned sales territory and/or account. This position will need to achieve an assigned sales quota consistent with expectations of a seasoned professional sales engineer.

In this function you will:

• Manage the technical aspects of major electrical assembly project orders by meeting customer specifications and timelines for products, documentations, and quality
• Secure and maintain distribution of products and services, while maintaining effective agreements
• Manage and coordinate the sales effort within the customer/distributor base assigned while providing sales and technical assistance to distributors, contractors, and internal personnel
• Utilize the Project Management team resources assigned to their project orders
• Assess and apply in depth knowledge of sales planning services to internal clients in one or more specialty areas, requiring technical application
• Upgrade existing processes, deploy new initiatives, and recommend new solutions based on analysis and customer trends
• Ensure compliance with applicable processes and procedures to achieve business goals
• Provide leadership and development to a sales team consisting of sales professionals, sales reps, and the distributor channel
• Proactively use competitive information to leverage advantages of Eaton Corporation
• Negotiate internally for resources and priorities needed for customers
• Improve financial position for Eaton and the customer
• Effectively manage business in all 4 time zones of the US, coordinating and leveraging resources in those time zones to provide timely and efficient solutions to internal and external stakeholder needs.

Qualifications:

BASIC QUALIFICATIONS:

• Bachelor's degree from an accredited institution
• Minimum 5 years' of electrical industry experience
• Minimum 2-years' experience in project management.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• Possess a valid and unrestricted driver's license

PREFERRED QUALIFICATIONS:

• 2 years of experience managing mission critical datacenter electrical equipment in a manufacturing environment.

• Bachelor's degree in Business or Electrical Engineering or related engineering field

• Master's degree

• PMP Certification

Skills:

POSITION CRITERIA:

• Demonstrates customer ownership at multiple key accounts demonstrating leadership when working with stakeholders both internally and externally.

• Ability to apply project management methodologies and strategies to reduce potential project risk throughout the duration of the project lifecycle.

• Capable of planning and executing presentations on specific products and services to internal and external customers in order to gain recognition and customer acceptance.

• Knowledge on plant front-end scheduling, engineering, and manufacturing process and equipment cycle times.

• Possess advanced computer skills in word processing, spreadsheet, Vista, Salesforce, and Bidmanager

• Demonstrated ability to take ownership of an assignment and customer satisfaction.

• Consistent demonstration of planning, leading, and communication results from executive changes.

• Ability to prioritize multiple tasks and situations to achieve superior proactive project order management and customer service.

• Travel up to 25% of the time.

The expected annual salary range for this role is $99000 - $145000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The application window for this position is anticipated to close on 3/20/2026

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Title: People Services Advisor

Locations United States

Job Description:

About GitHub

GitHub is the world's leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is looking for a driven, detailed-oriented Advisor to join our People Services organization. This position requires an action-oriented professional, who will be primarily responsible for using their exceptional problem-solving, customer service and data entry skills to support People Services operations. You'll be at the center of keeping GitHub's people data clean, accurate and compliant, while powering great employee and candidate experiences.

You'll jump in with stakeholders to troubleshoot data and reporting issues, spot patterns and root causes, and strengthen governance with crisp documentation, standards, and responsive queue support. You will sharpen your HR operations skills by leveraging insights and analysis to drive smart optimizations that boost quality, reduce risk, and help scale our work through the use of self-service and AI. You will collaborate cross functionally with key stakeholders from several groups across the business to streamline and improve the Hubber experience!

Responsibilities

• Own the day-to-day service queue: triage and prioritize requests, provide excellent customer support by communicating status and next steps, escalating thoughtfully, and continuously improving the end-to-end service experience.
• Deliver a high-touch service experience by partnering with HR program owners and cross-functional stakeholders to understand needs, provide clear guidance on options based on industry best practices, and follow through to resolution.
• Support and improve end-to-end employee and candidate data changes across HR and Talent Acquisition systems, ensuring accurate and timely processing within our HRIS.
• Identify, troubleshoot, and resolve data discrepancies across systems, including root-cause analysis and corrective actions to protect data integrity and drive continuous improvements.
• Assists through all stages of project management work from requirements-gathering for HR/TA programs, helping identify risks, issues, and barriers in project execution, testing, communications and program enablement to Hubbers.
• Maintain clear, audit-ready documentation (processes, desk procedures, and knowledge content) and contribute operational insights that inform optimization and automated workflows.
• Supports the operational compliance in data handling by learning and maintaining relevant policies, procedures, and processes.
• Participates in the implementation of new policies, processes, and AI-driven solutions to optimize HR workflows and employee experiences by sharing input and/or suggestions based on employee feedback, case trends, industry best practices, and self-learnings with AI tools.
• May be required to work outside of normal working hours for global support.

Qualifications

Required Qualifications:

• 4+ years work experience in human resources, operations, customer support, or related field

• OR Bachelor's degree in human resources, business, or related field AND 2+ years work experience in human resources, operations, customer support, or related field

• OR equivalent experience.

• Prior experience using Workday (HRIS).

Preferred Qualifications:

• Located in Pacific Time Zone (PT).
• Prior experience working in a centralized, global People Services Team.
• Experience using Microsoft tools, with demonstrated Excel proficiency (e.g., pivot tables, VLOOKUPs, formulas) to analyze data. Experience working with Zendesk or comparable customer support platforms in a professional environment.
• Excellent communication and consulting skills and business acumen to influence others, think critically to resolve complex sensitive situations free of bias, articulate root causes, develop and maintain working relationships, and deliver results and/or expertise in a professional manner.
• Demonstrate a curiosity for emerging technologies, with a passion for learning and applying AI to enhance productivity and drive innovative HR practices.

Compensation Range

The base salary range for this job is USD $68,200.00 - USD $181,000.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An inidual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on inidual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are-because we know that people flourish when they can work on their own terms.

Join us, and let's change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace ersity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Title: Principal, Enablement Program Management

Location: Remote (USA)

Job Description:

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization,

As a Senior Enablement Program Manager, you will be a strategic leader within our GTM Enablement organization, driving transformational, multi-modal enablement programs that span global sales, customer success, partners, and technical audiences. You will architect and scale enablement initiatives that directly impact revenue attainment, customer adoption, partner growth, and organizational productivity across all segments and geographies.

You are an exceptional cross-functional leader who builds trusted partnerships across the organization to deliver world-class enablement that drives measurable business impact. With deep expertise in technical certification, partner enablement, and customer education at scale, you design programs that transform behaviors, accelerate performance, and deliver ROI—not just training. You excel at translating complex technical concepts into compelling learning experiences, leveraging data and AI to continuously optimize effectiveness, and maintaining strategic vision while executing complex, multi-stakeholder initiatives. You understand how enablement drives pipeline, retention, and expansion in the SaaS business model, and you bring strong program management discipline combined with a passion for organizational transformation and continuous innovation.

How You Contribute to Our Vision

• Strategic Business Partner: Serve as a trusted advisor to Sales, Customer Success, Partner, and Product leadership, aligning enablement strategy with business priorities and revenue objectives. Build and execute partner enablement frameworks that accelerate partner onboarding, competency development, and co-selling effectiveness at scale.
   
• Multi-Modal Program Leadership: Design, build, and scale enablement programs across sales, customer, partner, and technical audiences using erse delivery methods (live virtual, self-paced digital, in-person workshops, certifications, etc.)  that drive product adoption, reduce time-to-value, and support expansion opportunities. Own end-to-end program roadmaps, project plans, stakeholder management, and cross-functional coordination. Maintain clear documentation, intake processes, and governance frameworks.
   
• Technical Certification Architect: Develop and manage comprehensive technical certification programs that validate competency, drive adoption, and differentiate our go-to-market motion.
   
• AI-Powered Innovation and Data-Driven Impact : Leverage AI tools and technologies to enhance instructional design, personalize learning experiences, automate content creation, and improve program management efficiency. Define success metrics, build reporting frameworks, and continuously measure program effectiveness. Use analytics to optimize content, identify gaps, and demonstrate ROI.Stay current on enablement best practices, emerging technologies (especially AI in learning), and industry trends. Bring innovative approaches to our enablement practice.

Minimum Qualifications

• 8+ years of related experience leading programs in enablement, sales, customer success, learning & development, or related GTM roles
• 5+ years of experience leading multi-modal enablement programs across erse, global audiences (sales, customers, partners, technical)
• Proven track record designing and delivering technical certification programs at-scale to validate both internal and external mastery with our product.
• Demonstrated experience building and executing partner enablement programs that drive measurable business outcomes (e.g. in-region enablement and playbooks for partner sellers
• Experience creating customer enablement and education programs that accelerate product/services adoption and expansion
• 2+ years of hands-on experience using AI tools for instructional design, content creation, and/or program management
• Experience with Salesforce, enablement platforms (Seismic, Highspot, etc.), and LMS technologies to track KPIs, performance and manage content consumption
• Strong Knowledge of sales methodologies (MEDDPICC, Value Selling, Challenger, etc.) and demonstrated ability to train/coach others
• Strong understanding of SaaS business models, sales processes, and customer journey
• Bachelor's degree or higher in Education. Master’s Degree in Education highly preferred
• Up to 20% travel (primarily North America, occasionally international)​​​​​​​

Preferred Skills & Experience

• AI & Learning Technology: Advanced proficiency with AI tools for instructional design (ChatGPT, generative AI platforms, Synthesia), content creation, personalization, and analytics.
• Certification Framework Design: Experience building competency models, assessment strategies, badging/credentialing programs, and certification governance.
• Customer Education: Experience with customer academies, adoption programs, community building, and customer marketing.
• Instructional Design Mastery: Deep expertise in adult learning theory, design thinking, learning experience design, and multiple instructional modalities.
• Excellent Communication: Exceptional written, verbal, and presentation skills. Ability to influence and inspire audiences from inidual contributors to executives.
• Project Management Tools: Proficiency with Asana, Wrike, Monday.com, Smartsheet, or similar platforms.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Title:  Technical Support Consultant

(Remote)

Location:

Madrid, Community of Madrid, Spain

València, Valencian Community, Spain

Alicante, Valencian Community, Spain

Almería, Andalusia, Spain

Murcia, Region of Murcia, Spain

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Triage & prioritize critical infrastructure issues versus non-critical requests;
• Extract technical data: error codes, version numbers, and hardware IDs;
• Document incidents in a clear, structured way, including steps to reproduce;
• Use logical deduction to isolate faults and troubleshoot effectively;
• Guide users remotely on physical checks: cabling, power, and LED status;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate escalation paths and expected response timelines clearly to stakeholders.

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level;
• Experience in technical support for at least 6 months;
• Hands-on experience with networking, firewalls, and cabling;
• Knowledge of backup systems, endpoint protection, and monitoring tools;
• Experience supporting Microsoft 365 and Windows environments;
• Basic SQL knowledge;
• Strong hardware troubleshooting skills;
• Good communication skills and ability to handle urgent technical issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus: 

• Previous experience in IT support or systems administration.

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am–5pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (fluent Dutch) Technical Support Consultant (Remote)

Location:

• Madrid, Community of Madrid, Spain
• València, Valencian Community, Spain
• Alicante, Valencian Community, Spain
• Almería, Andalusia, Spain
• Murcia, Region of Murcia, Spain

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Triage & prioritize critical infrastructure issues versus non-critical requests;
• Extract technical data: error codes, version numbers, and hardware IDs;
• Document incidents in a clear, structured way, including steps to reproduce;
• Use logical deduction to isolate faults and troubleshoot effectively;
• Guide users remotely on physical checks: cabling, power, and LED status;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate escalation paths and expected response timelines clearly to stakeholders.

What you need to succeed in this role:

Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level; Experience in technical support for at least 6 months; Hands-on experience with networking, firewalls, and cabling; Knowledge of backup systems, endpoint protection, and monitoring tools;

• Experience supporting Microsoft 365 and Windows environments;
• Basic SQL knowledge;
• Strong hardware troubleshooting skills;
• Good communication skills and ability to handle urgent technical issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus: 

• Previous experience in IT support or systems administration.

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am–5pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our  and social pages on , , and .

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role?  and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Title:  Technical Support Consultant

(Remote)

Location:

Madrid, Community of Madrid, Spain

València, Valencian Community, Spain

Alicante, Valencian Community, Spain

Almería, Andalusia, Spain

Murcia, Region of Murcia, Spain

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Triage & prioritize critical infrastructure issues versus non-critical requests;
• Extract technical data: error codes, version numbers, and hardware IDs;
• Document incidents in a clear, structured way, including steps to reproduce;
• Use logical deduction to isolate faults and troubleshoot effectively;
• Guide users remotely on physical checks: cabling, power, and LED status;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate escalation paths and expected response timelines clearly to stakeholders.

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level;
• Experience in technical support for at least 6 months;
• Hands-on experience with networking, firewalls, and cabling;
• Knowledge of backup systems, endpoint protection, and monitoring tools;
• Experience supporting Microsoft 365 and Windows environments;
• Basic SQL knowledge;
• Strong hardware troubleshooting skills;
• Good communication skills and ability to handle urgent technical issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus: 

• Previous experience in IT support or systems administration.

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am–5pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Broker Manager

Location: Portsmouth England GB

Type: Full-time

Workplace: Fully Remote

Job Description:

The role in a nutshell: Lead the strategic management and growth of the KINTO Broker partner scheme, ensuring the effective distribution of Toyota and Lexus leasing products alongside a competitive multi-brand offering. You will be responsible for driving sales volume while maintaining the highest standards of regulatory compliance and ethical separation between brand-specific and multi-brand channels

About KINTO: The KINTO broker team has a customer-centric approach to vehicle leasing and fleet management, catering to both regulated inidual drivers and both regulated and unregulated business customers. Our team is committed to delivering quality and a great customer experience, continually enhancing our product portfolio to meet evolving market demands and customer needs.

• Due to the area being covered, we would like to attract iniduals that live in the M4 or M40 corridor.
• Although this is a field based role, the successful inidual will be required to visit Portsmouth Head office, possibly on a monthly basis.

What you’ll be doing:

• Formulate and drive the broker-specific strategic roadmap, aligning with 3 and 5-year business plans.
• Act as the strategic representative for the KINTO Broker program in weekly and monthly Pricing Committees.
• Manage relationships with allocated Brokers to achieve KINTO penetration objectives.
• Establish and monitor reporting to track broker performance against MTBP targets.
• Maintain a high degree of separation and ‘ethical walls’ between Toyota/Lexus franchise offers and multi-brand sales channels.
• Ensure the product offering is precisely calibrated to market needs by coordinating with KINTO UK, TGB and TFS teams.
• Ensure all brokers operate compliantly and meet all agreed programme criteria and regulated principles.
• Working with ‘Oversight’ ensure all mandatory training has been completed and any recovery plans are tightly adhered to.
• Propose and develop broker training programmes in synchronisation with the Toyota Academy.
• Derive market feedback from the field to influence pricing, promotion, and residual value plans.

How you could stretch this role:

• Make KINTO Lease the most admired P.C.H (Personal Contract Hire) and B.C.H (Business Contract Hire) product for customers and broker partners to work with
• Programme Contributions: provide strategic input and offer market intelligence, specifically identifying how the broker channel can accelerate its overall objectives.
• Innovation Leadership: take a forward-looking approach and anticipate the competitive landscape to ensure KINTO UK remains at the forefront of innovation and product evolution within the intermediary market.
• Innovate Broker Collaboration: proactively seek and develop new ways of working with brokers to identify unique deal structures or joint opportunities. This includes creating collaborative frameworks that allow KINTO and broker partners to co-create solutions for large-scale fleet requirements or niche market segments

What you’ll get to own:

• Broker Channel Target Achievement: responsibility for KINTO Mid-Term Business Plan (MTBP) targets
• With respect to TGB Localisation & Service Levels: collaborating with the Localisation team to enhance service levels for broker-introduced drivers.
• Joint Opportunity Development: identifying new ways of working with brokers to seek out joint deals and bespoke fleet solutions, acting as a "challenger of status quo" to unlock new volume.
• Performance Modelling & Stock Control: managing broker-specific campaigns focused on performance modelling and strategic stock control to maximise commercial opportunities.
• Broker Network Oversight & Compliance: ensuring "Good Customer Outcomes" by partnering with internal KINTO compliance and broker compliance teams to maintain rigorous FCA oversight.
• Broker In-Life Support: leading in-life functions for broker partners, ensuring high service standards and effective handling of regulated complaints.
• Commercial Delivery & ROA: participating in the Pricing Committee to ensure accuracy and agility, holding ultimate accountability for sales targets and Return on Assets (ROA).
• Reporting and Insights: providing comprehensive reporting and management insights to the leadership team to support data-driven decision-making for the UK broker market.

Requirements

Key Experience & Skills:

• Experience working with, or in vehicle broker network
• Demonstrated experience in achieving sales targets by leveraging all available skills and information to optimise strategies and drive results.
• Proven experience in developing and implementing long-term business strategies.
• Experience in fleet management and vehicle leasing.
• Strong leadership experience, with a track record of managing and developing high-performing teams.
• Strong customer service orientation and commitment to delivering excellent customer outcomes.
• Experience in conducting market research and analysing competitor landscapes.
• Knowledge of regulatory compliance requirements within the automotive and mobility sectors.
• Exemplary relationship-building skills, with the ability to navigate, influence, and collaborate effectively all stakeholders and partners

Attributes & Behaviours:

• Strong relationship qualities that inspire and motivate partners.        
• Strategic mindset with the ability to envision and plan for long-term goals.
• Adaptability to navigate changing market conditions and priorities.
• Excellent communication skills for effective stakeholder engagement.
• Technical proficiency in relevant tools and technologies.
• Innovative thinking to introduce new ideas and improvements.
• Accountability for personal and team performance.
• Collaborative spirit to work seamlessly with cross-functional teams.
• A positive, energetic approach to travel, viewing regular physical presence at various sites as essential for effective collaboration and success.

Benefits

• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neuroersity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

Title: Technical Support Consultant

(Remote)

Location:

Madrid, Community of Madrid, Spain

València, Valencian Community, Spain

Alicante, Valencian Community, Spain

Almería, Andalusia, Spain

Murcia, Region of Murcia, Spain

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Triage & prioritize critical infrastructure issues versus non-critical requests;
• Extract technical data: error codes, version numbers, and hardware IDs;
• Document incidents in a clear, structured way, including steps to reproduce;
• Use logical deduction to isolate faults and troubleshoot effectively;
• Guide users remotely on physical checks: cabling, power, and LED status;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate escalation paths and expected response timelines clearly to stakeholders.

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level;
• Experience in technical support for at least 6 months;
• Hands-on experience with networking, firewalls, and cabling;
• Knowledge of backup systems, endpoint protection, and monitoring tools;
• Experience supporting Microsoft 365 and Windows environments;
• Basic SQL knowledge;
• Strong hardware troubleshooting skills;
• Good communication skills and ability to handle urgent technical issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus: 

• Previous experience in IT support or systems administration.

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am–5pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.
• *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Associate Life Solutions Specialist

- Phoenix

Location: PHOENIX Arizona United States

Type: Full-Time

Job Description:

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Associate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ inidual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an inidual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based at the Phoenix, AZ Campus . Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Life Regulatory team employees respond to specific regulatory/business needs as directed by policies and procedures.
• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Life Regulatory team employees ask specific questions, often scripted, as needed to complete regulatory requirements and document relevant information.
• Assesses member financial situation and goals. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
• Develops and communicates appropriate life insurance strategies based on inidual member needs. Provides basic protection advice and strategies. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
• Motivates member to take action on recommendation(s) and resolves objections using basic sales techniques and developing persuasion skills. Implements recommendation(s).
• Monitors legislative initiatives that may impact economy, society, and personal financial situation.
• Educates membership on implications of economic, industry trends, and tax law changes, as well as USAA's products and services.
• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

Work Hours:

• Monday – Friday / 7:30am – 8:00pm (Central)
• An 8 hour shift will fall within these hours
• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED
• Required maintenance of Life/Health license and/or acquisition within 90 days
• Required annual completion of AHIP and Broker/Carrier appointments when applicable.
• Up to 1 year of financial industry and/or life sales experience
• Experience delivering frequent written and oral communication
• Experience acquiring and applying new concepts and information
• Experience processing and analyzing information
• Experience fulfilling requests and meeting deadlines
• Experience resolving conflict and negotiating
• Experience multi-tasking in an operating systems environment
• Experience participating in a team environment
• Successful completion of a job-related assessment may be required

What sets you apart:

• Active Group 1 Life and Health license
• 1+ yrs experience working in Sales with life insurance or financial services products
• 1+ yrs experience working in a call center environment 
• CLU® - Chartered Life Underwriter or comparable designation
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $45,470 - $76,730.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and inidual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Director, Claims Operations

(Field)

Location:  San Antonio, Texas; Colorado Springs, Colorado; Plano, Texas

Type: Full-Time

Job Description:

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Claims Operations, you will manage and be accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results. You will be responsible for leading execution change management, claims strategies, leader development and technology adoption. You will drive execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams.

This role is remote eligible in the continental U.S. with occasional business travel. However, iniduals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.

This director will support Texas and Colorado and you should currently live in either.

Relocation assistance is not available for this position.

What you'll do:

• Select, develop, lead, and hold managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams.

• Consistently coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations.

• Be responsible for achievement of assigned goals, objectives, and scorecard deliverables.

• Plan, organize, and control the resources to deliver the appropriate claims service.

• Be accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act.

• Provide guidance on technical matters, monitors claims reserves and extends settlement authority.

• Be responsible for service, loss control, and loss adjustment expense.

• Identify trends and develop action plans as appropriate.

• Understand, research, and work to influence the financial impact for their respective business area.

• Inspire a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results.

• Create conditions for success remove obstacles, lead, and champion change.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency.

• 3 years of direct team lead or management experience.

• Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.

• Experience using, interpreting, solutioning and leading with data.

What sets you apart:

• 15 or more years of experience leading Auto Physical Damage claims operations.

• Demonstrated ability to effectively lead through strategic and organizational changes delivering intended results and outcomes.

• Advanced technical knowledge of Auto Physical Damage estimating and current repair processes.

• Experience successfully leading claims operations in multiple geographies.

• Strong analytical skills to assess complex claim situations, make informed decisions and implement effective solutions.

• Currently hold an ICAR Pro Level III designation.

• Bachelor’s degree.

Compensation range: The salary range for this position is: $143,320 - $273,930**.**

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and inidual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Remote Outbound Scheduling Coordinator (PST)

Location - USA Remote

Job Type - Contract, Perm Possible

Category - Customer Service

Pay Rate

$14 - $17 (hourly estimate)

Job Description

Insight Global is seeking a Remote Outbound Scheduling Coordinator for a telehealth and food care company. The goal of this company is to connect members to one on one telehealth nutrition counseling with Registered Dietitians and support them with a digital platform that includes meal planning, grocery savings, and food access resources—all designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan.

In this role, you will contact eligible iniduals to educate them on the client’s services and the benefits of meeting with a Registered Dietitian—all from the comfort of their home. These iniduals have specifically been referred by their physician, so in this role you will make high volume outbound calls to assist each person with scheduling their initial consultation and help motivate and excite them about beginning their health journey.

* Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 100+ calls per day)

We are a company committed to creating erse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience

All candidates must have reliable personal computer or laptop running Windows 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher (no Chromebooks allowed)

1+ year of experience working in a high-volume outbound appointment scheduling role

Experience handling sensitive and confidential information in regulated industries such as healthcare, telecommunications, or financial services

Excellent communication skills via phone, email, and chat with the ability to connect with iniduals from erse backgrounds and with varying levels of technical understanding.

Comfortable navigating multiple systems simultaneously, including CRM platforms, scheduling tools, and web-based applications, while maintaining efficiency and accuracy.

Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities without sacrificing quality

Adaptable to change - thrives in a fast-moving, start-up environment and capable of working independently while staying on task and adhering to policy.

Experience with complex problem solving or analytical thinking

Dedicated work from home space that supports secure handling of sensitive information in accordance with company policies and applicable regulations

Nice to Have Skills & Experience

Bilingual and proficient in Spanish, Farsi, Arabic, or Vietnamese

Experience with the Zendesk Ticketing System, Slack, and Google Suite applications.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Title: Navigation- Step Up- Service Advocate - Cigna Healthcare - Remote

Location:

• Pennsylvania, United States of America
• Texas, United States of America

Job Description:

The hours of this role will fall between 8am-9pmEST Mon-Fri.

POSITION SUMMARY

Highly technical Customer Service expert with depth of knowledge within a health care setting. This position will require highly analytical, advanced ability to connect with the member, with a depth of knowledge in resolving and navigating within a health care setting. This position supports medical health plan clients with benefit needs and will also have the expanded responsibility of recommending vendor programs and services. Although this position is within a call center, it differs from typical call center roles due to the requirement and ability to independently seek solutions to customer needs. Candidates must have a proven track record in resolving claims issues, navigating complex health conditions and be the embodiment of empathy as their key driver in member experience. Possesses relationship building behaviors including, but not limited to: empathy, curiosity and helpfulness. Ability to demonstrate active listening, critical thinking, building rapport and being proactive. Clearly demonstrates application of resources and support to provide solutions to customer. Ideal candidates must have the ability to listen intently to what is being shared by the customer to recommend medical benefit and vendor offerings that will achieve optimal emotional, financial and physical health outcomes. Takes ownership for customer’s inquiry and follows through to completion, removing the customer “from the middle”. This position must think and perform more critically, leveraging their call center experience, creative thinking, and keen problem solving skills to take their service in this role to the next level. The ability to operate in the absence of precise work instructions is critical for success.

This position will have the following multifaceted responsibilities:

• Responsible for providing high level of service to inbound calls, outbound calls, direct messaging and digital chat customers with more complex medical conditions and/or needs.

• Will educate customer on Medical health plan benefit package and vendors to enable optimal health outcomes.

• Conducts in-network provider searches and facilitates appointment scheduling.

• Provides advanced support with prior authorizations, helping to navigate next steps on denials and/or missing information.

• Investigates and resolves escalations, issues, complaints obtaining necessary information from policies, procedures, or practices. When knowledge articles are not available to guide next steps, must be able to autonomously and accurately determine the best solution or option for customer.

• Highly organized with ability to follow-up timely and communicate proactively to customer and other necessary parties.

• May serve as primary contact and liaison between customers, health plans, service centers, and/or functional areas.

• Must have thorough technical knowledge of assigned products and excellent communication skills.

• Understands when to seek support by coaches and leadership for issue resolution.

• Requires the delivery of complex business resolution services in customer service via inbound calls, outbound calls and portal messaging to customers.

• Responds to inquiries from policy holders where additional information or research is needed.

• Must listen intently and have ability to interpret verbal cues from customers, using technical expertise and breadth of knowledge to determine most effective action or response.

• The position requires high level of compassion and empathy, excellent interpersonal skills, strong communication and comfortability in sharing intricate and/or difficult messages.

• Knowledge and understanding of Customer Service and business/operating processes and procedures required.

• Must be a champion of change and adapt well to frequent adjustments to procedures or guidance.

QUALIFICATIONS:

• High School diploma or GED required.
• Required experience in US Commercial Medical Call Operations Background:
• Proclaim
• CCF / CDHP skillset
• Medical OneGuide
• OneView
• Proven ability to listen, understand customers current & future needs, and interpret information from others
• Excellent communication skills in the spoken and written word
• Creative problem-solving and analytical skills
• Proven ability to independently manage day in a fast-paced environment
• Proficiency in Word and Outlook

PERFORMANCE REQUIREMENTS:

• Strong KPI scores over the last 12 months; must be meeting or exceeding current targets
• ≥90% in Quality
• ≥90% in Contact Resolution
• Meeting Overall Agent Survey Result (target varied by team)

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our isions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Spanish/English Customer Service Representatives - Remote

Location: Canada

Employees can work remotely

Full-time

Company Description

Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested in a work from home opportunity? 

Join Us. 

Our high-performing Streaming Services team is searching for iniduals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.

Job Description

As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include:

• Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
• Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
• Effectively using all available technology tools and resources to resolve fan inquiries
• Developing/maintaining a general knowledge of client’s products and services

What we offer:

• Paid training and PTO -- be sure to ask about our Global Flexible Vacation Policy!
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• MUST be Bilingual in both (English and Spanish)
  High school diploma or GED
• Ability to type 30+ words per minute
• 1+ year of customer service experience
• Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
• Efficient in website/digital navigation and interaction
• Strong knowledge of and passion for sports
• Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
• Proficient in Microsoft programs

We will provide equipment, but to work from home you must have: 

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)

Additional Information

This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

Additional information

As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Customer Service Coach - Cigna Healthcare - Remote

Location: Montana, United States of America

Remote

Job Description:

Role Summary

Are you passionate about empowering people to deliver exceptional customer experiences? As a Health Customer Service Coach (Customer Service Lead Representative), you will provide real‑time support and coaching to Customer Service Representatives (CSRs), helping them build skills, improve accuracy, and consistently deliver high‑quality service.

In this role, you’ll foster a positive, team‑focused environment, act as a subject‑matter expert, and partner closely with leadership to drive performance and process improvement.

Key Responsibilities

• Provide real‑time assistance to CSRs by answering questions, managing multiple chats, and helping resolve complex member issues.
• Monitor and support team performance against key quality and productivity metrics, including call volume, adherence, hold time, after‑call work, audits, and talk time.
• Coach CSRs through hands‑on, teach‑by‑example guidance, reinforcing best practices and improving accuracy.
• Review call details to identify trends in claim accuracy and customer communication, and share insights with the team and department.
• Support and drive process improvement initiatives to enhance accuracy and customer outcomes.
• Encourage CSR development through effective use of tools, resources, and ongoing skill‑building.
• Assist the Team Leader with monthly statistics, reporting, and performance reviews.
• Support phone queues as needed to maintain service levels.

Required Qualifications

• High School Diploma or GED (Bachelor’s degree preferred).
• 1 year of experience with Allegiance processes, resources, and systems, including LuminX (required).
• Strong listening and interpersonal skills with the ability to work effectively in a team environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, Outlook, and WebEx.

Preferred Qualifications

• 1+ year of coaching and/or leadership experience.
• 1+ year of experience with medical terminology and basic health insurance concepts.
• Proficiency with Microsoft Excel and PowerPoint.
• Ability to work efficiently in a fast‑paced, customer‑focused environment while managing multiple tasks.
• Experience reading and interpreting benefit plans, insurance documents, and regulations to apply them accurately.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a ision of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.