Customer Success Representative (New York)

• New York, United States
• Sales
• Higher Education
• Remote
• 50402

Impact the Moment

McGraw Hill's Higher Education team delivers powerful platforms, highly personalized course materials, and effective learning supplements to help students achieve their goals at every stage of their academic journey. 

We’re looking for a Field Customer Success Representative to support our territory that covers a defined territory in New York state (candidates must be located in the territory area to be considered). Reporting to a Customer Success Manager in our Higher Education Sales Organization, the Customer Success Representative will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle. 

How can you make an impact?  

This role will require travel (15-25% overnight dates throughout the year, and 60% daily travel throughout assigned district) to meet with professors and administration on-site in the territory. Customer Success Representatives spend 3-4 days per week on campus during our busy sales and renewal months, and 1-2 days per week at other times of the year. Candidates must be located within and ready to travel in the territory to be considered; this territory includes Central New York state, upstate New York, and New York City. This territory would require overnight travel in upstate New York and New York City. All applicants must be authorized to work for any employer within the United States and hold a valid driver's license. 

What you will be doing:   

• Leveraging McGraw Hill’s existing customer base to grow digital users through account expansion including upselling and cross-selling.
• Take ownership of key performance indicators (KPIs) related to customer retention, renewal, and overall satisfaction, driving strategies to meet and exceed targets.
• Manage and optimize the sales pipeline using Salesforce and Gainsight on a daily basis to manage sales pipeline, track customer stages, measure pipeline velocity, and perform data mining.
• Analyze data and metrics to identify trends, insights, and areas for improvement, utilizing findings to inform actions and initiatives in partnership with sales.
• Building strong relationships with faculty and administrators – becoming their trusted advisor for higher education. course solutions and continuously identifying new opportunities to cultivate partnerships. 
• Ensuring effective implementation and proper use of McGraw Hill technologies, including delivering sales presentations to a variety of audiences.
• Partnering with commercial teams to help drive continued value of McGraw Hill products. 
• Reviewing the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals. 
• Prioritizing tasks and requests daily, weekly, and monthly to meet customer expectations and drive sales pipeline goals.

A successful candidate will have:

• Five plus years of consulting/customer success experience.  
• Instructional Design experience in Higher Education.  
• Instructional experience within Higher Education (professor, lecturer, or TA).
• Work experience in communications, marketing, sales, account management or customer success capacity.   
• A Bachelor’s Degree required, advanced degree in education or educational technology preferred.
• Strong verbal and written communication, strategic planning, and project management skills. 
• Analytical and process-oriented mindset. 
• Ability to troubleshoot technology issues and support digital offerings. 
• Comfortable working across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Proven experience managing contract renewals or upsell pipeline, with successful record of account growth and retention is highly preferred.
• A valid driver's license.

Why work with us?  

The pay range for this position is between $70,000 - $85,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com”, "@careers.mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.  

50402

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.

McGraw Hill is committed to celebrating and supporting the differences that make us each unique and will not discriminate based on a person's gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance or veteran status. We are proud to be an equal opportunity employer, and we will also provide reasonable accommodation to qualified iniduals with disabilities.

Licensed Customer Service Agent

Location

Remote , Nevada (Remote), Arizona (Remote), Colorado (Remote), Texas (Remote)

Employment Type

Full time

Location Type

Remote

Department

Customer Support

Compensation

• Annualized Compensation $46K – $50K • Offers Equity • $1K Retention Bonus (after 6 months of employment)

The posted range represents the typical compensation range for this role.  Actual compensation is determined by multiple factors such as market rates, qualifications, experience, and an evaluation of internal pay equity.  Additional benefits are included in the job posting.

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their _home_s and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is expanding our customer base and we are looking for new Kinfolk residing in Central, Mountain, and Pacific time zones! As a Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It is important that you are knowledgeable in the property insurance space; we are seeking applicants that currently hold an active Property & Casualty License. Join a team that puts customers first every single day. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY!

A day in the life could include:

• Interacting with current policyholders via phone, email, and chat

• Contacting customers banks/lenders to obtain additional details

• Creating/updating policies for customers to review

• Submitting payments/issuing refunds

• Educating customers on policies and coverages

I’ve got the skills… but do I have the necessary ones?

• An active Property & Casualty (P&C) or Personal Lines insurance license

• Experience in a call center/high incoming call volume environment

• Bilingual (Spanish speaking) preferred

• Home insurance experience highly preferred

• Superior customer service skills

• Empathy towards others shown through active listening

• Ability to work in a fast paced environment with limited structure

• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time

• A need for efficiency, always looking for ways to make processes better

Availability to work our following shifts, Monday - Friday (will be placed based upon need):

• 9:00 AM-6:00 PM CST

• 10:00 AM - 7:00 PM CST

• Note: Rotating Saturday shift required every 4–6 weeks.

• There is a mandatory, paid 10 week training period.

  We are currently hiring for a March 2026 new hire class.

In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our March 9, 2026 class!

Oh, and don’t worry, we’ve got you covered!

Compensation at a Glance

• Competitive Pay: Annualized compensation is $46,000-$50,000

• $1000 retention bonus (payable at 6 months)

• Paid Training: 10 weeks of paid training

• Bonuses and incentives designed to drive your success

  • Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. Kinfolk become eligible for benefits on the first day of the month following their start date.

In addition to these benefits, we also are excited to offer the following:

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.

• 401K with company match of up to 4% of eligible earnings

• 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents

• Continuing education and professional development opportunities

Applications for this role are accepted on an on-going basis.

#LI-DD1

#LI-Remote

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For remote technical positions located in Canada, we are only able to hire iniduals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to [email protected]

Bilingual Licensed Customer Service Agent

Location

Remote , Nevada (Remote), Arizona (Remote), Colorado (Remote), Texas (Remote)

Employment Type

Full time

Location Type

Remote

Department

Customer Support

Compensation

• Annualized Compensation $48K – $52K • Offers Equity • $1K Retention Bonus (after 6 months of employment)

The posted range represents the typical compensation range for this role.  Actual compensation is determined by multiple factors such as market rates, qualifications, experience, and an evaluation of internal pay equity.  Additional benefits are included in the job posting.

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their _home_s and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is expanding our customer base and we are looking for new Kinfolk residing in Central, Mountain, and Pacific time zones! As a Bilingual Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Property & Casualty or Personal Lines insurance License. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Join a team that puts customers first every single day. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY!

A day in the life could include: 

• Interacting with current policyholders via phone, email, and chat

• Contacting customers banks/mortgage to obtain additional details

• Creating/updating policies for customers to review

• Submitting payments/issuing refunds

• Educating customers on policies and coverages

A day in the life could include:

• Interacting with current policyholders via phone, email, and chat

• Contacting customers banks/lenders to obtain additional details

• Creating/updating policies for customers to review

• Submitting payments/issuing refunds

• Educating customers on policies and coverages

I’ve got the skills… but do I have the necessary ones?

• An active Property & Casualty (P&C) or Personal Lines insurance license

• Experience in a call center/high incoming call volume environment

• Bilingual (Spanish speaking) preferred

• Home insurance experience highly preferred

• Superior customer service skills

• Empathy towards others shown through active listening

• Ability to work in a fast paced environment with limited structure

• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time

• A need for efficiency, always looking for ways to make processes better

Availability to work our following shifts, Monday - Friday (will be placed based upon need):

• 9:00 AM-6:00 PM CST

• 10:00 AM - 7:00 PM CST

• Note: Rotating Saturday shift required every 4–6 weeks.

• There is a mandatory, paid 10 week training period.

  We are currently hiring for our March 2026 new hire class.

In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our March 2026 class!

Oh, and don’t worry, we’ve got you covered!

Compensation at a Glance

• Competitive Pay: Annualized compensation is $48,000-$52,000

• $1000 retention bonus (payable at 6 months)

• Paid Training: 10 weeks of paid training

• Bonuses and incentives designed to drive your success

  • Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. Kinfolk become eligible for benefits on the first day of the month following their start date.

In addition to these benefits, we also are excited to offer the following:

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.

• 401K with company match of up to 4% of eligible earnings

• 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents

• Continuing education and professional development opportunities

Applications for this role are accepted on an on-going basis.

#LI-Remote

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For remote technical positions located in Canada, we are only able to hire iniduals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to [email protected]

Title: Part-time Receptionist - 3 Month Term, Kanata, ON

Location: Ottawa Canada

Temporary

Administrative

Job Description:

Killam Apartment REIT, based in Halifax, Nova Scotia, is one of Canada's largest residential real estate investment trusts, owning, operating, and developing a $5.3 billion portfolio of apartments and manufactured home communities. Killam's strategy to drive value and profitability focuses on three priorities: (1) increase earnings from the existing portfolio; (2) expand the portfolio and ersify geographically through accretive acquisitions, targeting newer properties and dispositions of non-core assets; and (3) develop high-quality properties in its core markets.

We are looking for a detail-oriented, customer-focused Receptionist in Kanata, Ontario for a three month term. This part-time position is three days per week and will be based at our William's Court property. The hourly wage for this position will be in the range of $22-$24 per hour.

What you will do:

• Maintain files, produce correspondence, monitor special projects;
• Complete guest suite bookings;
• Provide general administrative support and coverage for reception duties: greet tenants, respond to emails, answer phones and redirect calls;
• Other administrative and reception duties as assigned.

Who you are:

• 1-2 years' experience in a similar role;
• Excellent written and verbal communication skills;
• Strong organizational and multi-tasking skills required;
• Good computer skills; experience with Microsoft Word & Excel;
• Familiarity with Yardi software is considered an asset;
• Previous customer service experience;
• Experience in property management industry is an asset.

Customer Care Advisor - German, Polish and English Speaker

Location: Remote (UK or Ireland)

• Monday – Friday: 6:30am – 10:00pm 
• Saturday & Sunday: 9:00am – 5:30pm

Are you passionate about delivering exceptional customer service? Are you fluent in German, Polish, and English? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly, motivated, and multilingual Customer Care Advisor to join our vibrant, remote team. 

Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a part-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction. 

Key Responsibilities

• Provide fast, friendly, and effective support via phone, live chat, and email 
• Help customers throughout their journey—from product queries to post-purchase care 
• Collaborate with internal teams to provide timely resolutions 
• Monitor and report customer trends to improve our service 
• Take ownership of your personal development and contribute positively to the team 
• Maintain strong performance aligned with KPIs and company values

We would like to meet someone who is

• Fluent in German, Polish, and English (spoken and written) 
• Previous experience in a customer-facing role (retail, contact centre, hospitality etc.) 
• Clear, confident communicator with excellent written skills 
• Comfortable handling challenging conversations with empathy and professionalism 
• Familiar with tools like Outlook, Word, Excel, and web browsers 
• Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus 
• Positive, energetic, and proactive with a “can-do” attitude 
• Thrive in a fast-paced environment and enjoy working as part of a supportive team

Benefits

• Competitive salary and benefits package
• Fully remote
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme

Employee Services Representative

Job LocationsCA-ON-Waterloo | CA-ON-Kitchener

ID2026-5293

Category

Corporate Services

Position Type

Full-Time

Overview

We are currently looking for someone to join our team in the role of Employee Services Representative.  This position is based out of our corporate office located in the Kitchener - Waterloo region, with hybrid remote working options available.

The Employee Services Representative will perform administrative functions supporting the employee lifecycle.  They will enhance the employee experience by responding to inquiries or concerns received via telephone, or email ensuring timely customer service.

This is a full-time position based out of our Waterloo Corporate office. 

What We Offer

In addition to a competitive, your future colleagues want to tell you that you’ll enjoy…

• “supportive management and leadership”
• “working within a knowledgeable and collaborative team”
• “working within a learning environment and having an opportunity to gain skills”
• “working for a company that provides essential health care and positively impacts that lives of so many Ontarian’s”
• This position offers a competitive compensation range. The salary range is $40,000 to $50,000, and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

• Being the point person for our employee facing departments (HR/Payroll/Benefits, etc.)
• Partnering with the Benefits, Payroll, HR, LR, Learning & Development, Recruitment and OH&S specialists as required to support a positive employee experience.
• Performing customer service functions such as responding to employee inquiries and escalating as required.
• Managing the Employee Service Center mailboxes and phone lines, ensuring timely responses, and information is communicated to appropriate parties.
• Processing HRIS transactions inclusive of new hire set up, transfers, promotions and processing employee changes.
• Support and train employees on self service functions within the HRIS, providing copies of documents as needed such as employment verification letters, copy of paystubs, T4s, T2200s etc.
• Entering, updating and maintaining accurate employee records in the HRIS system throughout the employee lifecycle, attaching employee documentation and paperwork to their profile.
• Maintains employee files.
• Maintaining familiarity with all company policies, collective agreements, procedures and related legislation in order to assist with general interpretation.
• Coordinating employment file requests with appropriate HR Business Partner.
• Support courier and Canada Post mailouts to staff.
• Performs other duties as required.

What You Bring

• University Degree or College diploma in Business, Human Resources or a related field
• Minimum Three (3) years’ experience in an administrative/coordinator capacity
• Demonstrated customer service and critical thinking experience required
• Effective communication skills with iniduals at all levels of the organization
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Able to work efficiently as a part of a team as well as independently
• Computer literacy, including effective working skills of MS Office required
• Experience with HRIS administration considered an asset
• Ability to work in a fast paced and high-volume environment
• A clear background check

Title: Senior Customer Service Representative (Virtual, US)

Location: United States

Job Description:

Role Overview Respond to customer's phone calls, emails and letters ranging from inquiries to demands of restitution and resolution of disputes, relative to a dissatisfaction of service. Equitable and timely resolution requires communication with all parties that can impact decisions, i.e. agents, driver(s), Operations, Revenue Accounting, Credit/Collection, during any phase of the move. Timely response also requires a working knowledge of all mainframe screens as they relate to shipment status and Operations. Mediate inconvenience claim settlements and obtain a consensus from the accountable parties. Monitor the process of the move and provide the customer with updates during delays and communicate with all service providers when an impasse exists. Review all shipping documents, tariff charges, invoices and negotiate with affected parties if a price adjustment is warranted. Accurately interpret the Customer Service and Operations systems to obtain shipment status and promptly respond to potential service problems. Provide accurate documentation of all phone conversations to be shared internally and with all service providers. What You'll Be Doing 60%

• Resolve and provide timely and thorough handling of customer calls regarding service dates, disputed charges or driver/agent performance. 15%
• Resolve and provide prompt and accurate response to customer correspondence. 10%
• Provide timely and accurate response to customer calls relating to inquiries about ETAs, price and payment. 10%
• Investigate and adjudicate settlement of all inconvenience claims in an equitable manner and within tariff guidelines, contract carriage agreements, government Tender of Service or interline hauling agreements. 5%
• Document conversations with the customer and all other internal/external conversations that occur during the handling of the inquiry or complaint.

Qualifications

• 1-3 years' experience within a Customer Service environment.

• Excellent communication, both written and verbal, and good problem-solving skills.

• Ability to handle multiple tasks in a fast-paced environment.

• Prefer Word and Excel experience.

• Must be detail oriented and manage time well.

• AS or BS degree preferred

• Position Title: Senior Customer Service Representative • Salary Range: $33,000-$43,000 USD
• • Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more.
• Benefits are based on employment status and may not be available for temporary or part-time employees Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. 
• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. • Vacancy Status: This posting reflects an existing vacancy within our organization.

Title: Auto Adjuster

• Full Time
• Minimal-No Travel
• 34 Days PTO (including 2 volunteer days)
• Up to 8% 401(k) Match
• Location San Antonio, Texas
• Job ID R0115491

Job Description:

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated auto adjuster, within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

This hybrid role requires an inidual to be in the office 3 days per week. This position can be based in San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.

• Negotiates liability for comparative negligence (claimant or adverse carrier).

• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).

• Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.

• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions

• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.

• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies intermediate knowledge of Auto Physical Damage to adjust claims.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of customer service experience.

• Progressive experience handling low complexity auto non injury liability claims.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

• Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• Successful completion of a job-related assessment may be required.

What sets you apart:

• One or more years of auto liability claims experience managing claims from initial contact through resolution
• Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills
• At least two years of customer service experience, demonstrating strong communication and problem-solving skills
• Proven experience with comparative negligence and shared liability determinations
• Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions
• Proficiency with Guidewire or similar claims management systems
• Bachelor's degree or industry designation (e.g., AIC, CPCU)
• Military experience through service or as a military spouse

Compensation range: The salary range for this position is: $51,370 - $92,060.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and inidual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Executive Assistant / Sr. Executive Assistant

Location:

• remote type Office - Flexible
• locations Indiana - Indianapolis

time type Full time

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Corporate Functions

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department Description:

Salesforce & Slack Executive Assistants are made up of a team of experienced professionals that support our top executives across the globe. These critical team members are viewed as strategic partners who keep the executives and their teams focused on company goals while embracing the Salesforce Ohana.

Role Description:

We are looking for Executive Assistants to contribute to the growth of our company. This is an opportunity to work alongside iniduals who are united by a strong sense of teamwork, service, and excellence. Every Executive Assistant will have to use unique skills based on their executive's job functions, personality, and communication style. Salesforce has a positive, erse, and supportive culture, and we are eager to add another strong contributor to our growing Executive Assistant team.

Your impact:

Our Executive Assistants understand that the success of the executive is a reflection of their work and vice versa, which creates a true atmosphere of teamwork and job satisfaction.

Core Responsibilities:

• Manage day to day schedules in such a way that the executive is able to complete their obligations in an organized, efficient way.

• Coordinate internal and external meetings including but not limited to team meetings, full staff meetings, all hands meetings, off- site meetings, one-on-one meetings, meetings with team members and customers, etc.

• Proactively manage calendar priorities based on customer meetings, release cycles, fiscal calendars, current projects, team needs and Dreamforce.

• Book appropriate domestic and international travel within Salesforce's travel policy, taking into account travel Visas, costs and proper documentation.

• Effectively work with employees from other groups within Salesforce and Senior Executives inside and outside the company, and recognizes key players within all organizations.

• Assist with food orders, luncheon planning, and planning of other business related meetings as requested.

• Other administrative and project duties as requested.

Minimum Requirements:

• MUST be located in one of the listed locations AND be willing to go into an office on a hybrid basis (3x /week).

• Minimum of 5+ years of applicable administrative experience, ideally from a global software organization.

• Skillful execution of administrative activities, with high attention to detail, organization and process.

• Experience with the setting up and management of virtual meeting platforms such as Zoom, Webex, GoToWebinars, Google Hangouts and conference calls.

• Strong teamwork skills; and a confident ability to offer suggestions and improvements to process and work very collaboratively with others.

• Strong relationship management skills, ability to build a personal network throughout the company.

• Project Coordination experience needed at an intermediate complexity.

• Strong verbal and written communication. Ability to communicate clearly and effectively with senior leaders and external partners.

• Experience partnering with senior management in a fast paced, innovative environment.

• Experience working with/in large administrative teams.

• Working proficiency of Google Suite (Gmail, Docs, Drive, GMeet). Experience using Quip, Slack, Salesforce and Tableau and are a plus.

• Must be in one of the listed locations and open to being hybrid in office 3 days per week.

Additional Desired Skills/Traits

• Customer centric orientation.

• Agility and flexibility in response to changing priorities and needs.

• Proven ability to manage projects, work under pressure and consistently make deadlines.

• Demonstrate ability and willingness to continuously acquire new competencies and accept new challenges.

• Possess an ability and curiosity and to comprehend the global DNA of the company and its organizations.

• Have the ability to handle confidential material with the utmost discretion.

• Ensure communications are clear, thorough, and specific, with attention to follow-through.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Title: Emergency Contact Center Specialist (Part-time)

Location: Kennesaw, Georgia, 30144, United States

Job Description:

Qualified candidates must reside in US Eastern Time Zone

SUMMARY

The Emergency Contact Center Specialist (ECCS) primary responsibility is for the support and maintenance of the Emergency Unblinding (EUB) service. The ECS will also support other activities within the TMAC (The Medical Affairs Company) medical information contact center (MICC) as needed. This is a part-time position working remotely.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• First line support for 24/7 EUB contact center.
• Facilitate three or four-way phone calls between internal on-call physicians and external healthcare professionals, and sometimes a translator.
• Log appropriate information in the approved database.
• Field calls from sales reps, consumers, and healthcare professionals on behalf of all clients
• Identify the caller’s needs, input his or her information into the database, manage the call or triage the call to the appropriate Medical Information Specialist.
• Check and respond to all faxes, voicemails, emails, and Medical Information Requests that come through Medical Information department.
• Backup support for IRMS database.
• Update sales rosters in IRMS.
• Generate and maintain monthly/weekly/periodic reporting for all clients as needed.
• Perform literature report searches.
• Document fulfillment.
• Handle miscellaneous projects within the Medical Information Department

QUALIFICATIONS

• Associates degree or relevant work experience
• 2 years call center/customer service background preferred.
• Minimum 1 year Pharmacy Technician, customer service specializing in IT helpdesk support a plus.
• Pharmacy students (PGY-1 & PGY-2) highly regarded
• Fluency in English and in local language in country of residence required. Bilingual in Spanish is a plus.
• Experienced and proven communication skills (verbal and written) with internal colleagues, management, external clients (healthcare or pharmaceutical industry preferred)
• Proficient in MS Office platforms/O365. Teams and Outlook, call center databases and VOIP telecom systems.
• Must be flexible to work a schedule rotation (Morning/Day and Afternoon/Early Evening) as needed and cover local company holidays on regularly scheduled workdays.

#LI-JM1

#LI-Remote

Title: Sales Support Representative (Hybrid)

Location: Portage MI United States

Full-time

Job Description:

Work Flexibility: Hybrid

THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT

What you will do-

The Sales Support Representative is responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer. This inidual will assist (2-3) sales regions and work with internal departments until the product is delivered to the customer. The Sales Representative answers incoming Account Manager calls and emails.

• Responsible for total customer and sales representative satisfaction in order management
• Provides (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
• Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
• Abides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
• Builds relationships and fosters teamwork with fellow team members, leadership, and iniduals within other departments

What you need -

Required

• High school diploma or equivalent
• 2+ years of relevant experience
• Build relationships and foster teamwork with fellow team members, leadership and iniduals within other departments

Preferred

• Bachelors' degree
• Customer Service or Sales Support experience - highly preferred

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Title: Child Support Call Center Agent I

Remote US, United States  

Category Customer Service & Transaction Processing 

 Req ID20530  

Job Type Full-time regular

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.

Child Support Call Center Agent Full-Time, Remote

$16.50/Hr (Non-Bilingual) $17.50 (Bilingual Spanish and English).

.50 cent increase- 6 months after training.

A Typing survey/assessment is required. (Please complete it after the application is submitted)

Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking?

Training - is 7 weeks (8:30 am-5 pm EST M-F) after training the working hours Monday-Friday starting time 10:30 AM -7:00 PM EST.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay). 6 months .50 increase.
• No weekends
• Paid Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you'll be able to thrive both personally and professionally.

About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

• Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them.

Requirements

• High School diploma or GED
• Background and drug screening required
• 2 years of high-volume call center or Customer Service experience.
• Computer system experience with data entry, database documentation knowledge.
• Typing WPM 30
• Two screens/monitors are required
• Having your own equipment (PC) Mac is not compatible.

While we will provide technical requirements and equipment later, it's essential for you to have your own equipment ready. This preparation ensures you're fully equipped to participate effectively.

• To approve you working from home, you must send the interviewer two screenshots.
• Internet speed- Your internet speed must be at least 400 Mbps.
• Device Specifications of your laptop. Two screens/monitors are required
• Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14" screen or higher required (External 20" or higher recommended)
• Running Windows 10 OS 64 bit
• Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
• Ethernet cable, 50 feet or longer

Pay is $16.50/17.50 hour, which may be below your state's minimum wage. Please take this into consideration when applying.

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment. You may also click here to access Conduent's ADAAA Accommodation Policy.

Customer Operations Representative, French speaking

Riga, Latvia

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

This role is part of the international Customer Operations group. In this role, you will be responsible for supporting GoCardless customers with a range of enquiries from the more general to the most localised, including advising on the best way to use our products and services. Providing an excellent level of customer service is very important to our team and will be a key part of the role. The role is expected to combine customer & stakeholder management as well as query handling, making it an excellent career path in Customer Operations as both are very essential skills in fast-paced fintech. This is a Fixed Term Contract position for 12 months.

Location

We work in a hybrid way, coming in to office 3 days a week (Monday, Wednesday, Thursday) 

Working hours

Monday - Friday 10 am - 7 pm

We are a 24x7 operation and require our employees to demonstrate a willingness to work on bank holidays.

What excites you 

• Support French and English speaking customers through various channels e.g. email, phone and online meetings, ensuring the delivery of a first-class customer experience
• Advise merchants on best practices with the GoCardless product 
• Handle internal escalations to relevant teams if necessary, such as Engineering, Privacy, Security, to develop product expertise and yield solutions for customers
• Provide support on ad-hoc translations and internal operations regarding the GoCardless product to colleagues, via internal chats and escalations
• Review and create GoCardless Partner accounts for businesses
• Take part in resolving incidents and sending larger comms to impacted customers, where relevant
• Supporting the company in delivering projects, both internal and external to the Customer Support team.
• Document procedures and learnings to keep building internal knowledge to optimise scalable operations

What excites us  

• You are verbally fluent in English and French and can communicate clearly in writing in order to support customers via email or over the phone. 
• You have some previous experience working in a Customer Support role
• You care deeply about providing customers with a great experience whilst keeping calm under pressure
• You take pride in having strong attention to detail and always see tasks through to completion 
• You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach
• Ideally you have some understanding of anti-money laundering and counter-terrorist financing

Salary range: EUR 1300 - EUR 1950 (gross)

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in the role. Offers will take into account the level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a erse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neuroerse 
• 2% identify as disabled

Title: Case Manager, Reimbursement

Location: United States

Job Description:

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

At UBC, the Reimbursement Case Manager serves as a patient advocate, removing barriers for patients accessing specialty pharmaceuticals. As the single point of contact you will provide inbound and outbound phone support to patients, caregivers, and providers to collaboratively determine patient eligibility. In addition to prioritizing and enhancing the patient experience, the reimbursement case manager will coordinate the patient's access to therapies, conduct the appropriate follow ups, and facilitate access to support services such as co-pay assistance programs and patient assistance programs (PAP).

Specific job duties:

• Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required.
• Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders.
• Communicate patient benefits and responsibility timely and accurately.
• Assess and refer patients appropriately for special programs/services when appropriate.
• Performs quality checks on cases and report trends to leadership.
• Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
• Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy
• Report Adverse Drug Events that have been experienced by the patient in accordance pharmaceutical requirements.
• Recognize a product quality complaint and forward caller/written information to a manufacturer.
• Other duties, as assigned.

Desired Skills and Qualifications:

• Bachelor's degree or six years of relevant working experience
• Two (2) or more years of relevant experience in pharmacy benefit management preferred
• Medical Assistant, Social Worker or Senior Reimbursement Specialist experience preferred
• Proficient in Microsoft Office applications
• Knowledge of medical and claims processing terminology
• Excellent written/verbal communication to include providing clear instructions
• Travel required on an as needed basis
• Must be able to work shifts that end up until 9PM EST.

Benefits:

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401k with company match*
• Tuition reimbursement
• Flexible work environment
• 20 Days PTO Annually (accrued)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a erse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

Title: Client Advocate

Location: UNAVAILABLE United States

Job Description:

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates ersity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

Pay Range

USD $47,309.00 - USD $56,321.00 /Yr.

STAR Bonus % (At Risk Maximum)

5.00 - Salaried Non-Management except pharmacists

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8AM -5PM

Remote Work Notification

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Navitus Health Solutions is seeking a Client Advocate to join our team!

The Client Advocate (CA) acts as a hybrid of Account Representative and Case Manager to advocate on behalf of the client's pharmacy benefit program. The CA will field inbound escalation requests from client representatives such as benefit professionals or health care facilitators to assist with escalated member research cases. The CA will collect relevant information and work across the Navitus organization to identify, understand, and determine next steps for resolution. The CA may make outbound communications to members, prescribers and/or pharmacies to complete the research cycle and assist the client's members in understanding those next steps and provide white glove member service. The CA should be comfortable researching across departments on a multitude of topics, including, but not limited to, coverage determinations, manual claim submissions, recoveries, transition status, and overall claims adjudication results. The CA will become proficient in the Navitus claims processing system and Intranet. The CA will gain proficiency in understanding, applying, and communicating client-specific formularies, clinical programs, and other pharmacy benefit components.

The position may be located in one of our offices in Appleton (WI), Madison (WI), Phoenix (AZ), hybrid, or fully remote.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Field inbound inquiries from benefit professionals, health care facilitators as a member of the broader client account team
• Research and analyze electronic and manual claims. Apply troubleshooting skills to resolve issues as allowed by the inidual benefit, including entering and updating MPAs and submitting test claims
• Communicate prior authorization, exception, and appeals information to callers including required information, turn-around-times, and other applicable details
• Help educate, when appropriate, members how to navigate their benefit, including information regarding participating pharmacies, best utilization of their benefit, formulary explanations, patient pay amounts, benefit restrictions, and other information as applicable
• Documents and tracks status of inquiries and resolution in both NCRx and CRM
• Respond to and resolve all internal and external inquiries in a timely, accurate, and complete manner
• Protect all personal health information and abide by all HIPAA regulations and confidentiality requirements
• Other duties as assigned

Qualifications

What our team expects from you?

• A minimum of a high school degree or equivalent is required
• National Certification from an accredited pharmacy technician certification program approved by specific state regulations (e.g. PTCB, ExCPT, CPhT etc.). or Licensed Practical Nurse (LPN) degree or certificate preferred
• 5+ Years' previous experience working with members/patients
• Experience in a mail pharmacy, retail pharmacy or clinic/care setting desired
• Experience as a member of a multi-disciplinary team is preferred
• Knowledge of applicable data privacy practices and laws is preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

#LI-Remote

Location : Address

Remote

Location : Country

US

Title: Sales Representative

Location: Remote Remote US

Type: Full-time

Workplace: Fully remote

Job Description:

About Medical Guardian:

Description

About Medical Guardian:

Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. 

We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. 

Position Summary:

Medical Guardian, and MobileHelp, a ision of Medical Guardian are seeking enthusiastic and compassionate sales professionals who will thrive in our culture of growth and development, with a passion for genuinely helping our customers live a life without limits.  We are looking for candidates who are goal driven, coachable, altruistic, and excellent voice communicators to join our team of more than 550 employees.  All sales calls, as well as our comprehensive paid sales training program, are completed in the comfort of your own home using laptops and headsets that we provide. 

This is not a cold calling job!  At Medical Guardian and MobileHelp our extensive and expert Marketing team drives new, highly qualified leads through all media types such as print ads in AARP, internet search marketing, TV, radio, social media marketing, etc. While our sales representatives work remotely from their own homes and live all over the country, we foster a team-oriented culture through video meetings, events, and inidual coaching session with sales leadership. 

This position is fully commission-based with uncapped earning potential! 

Residency Requirement:

All applicants are required to have permanent residency in one of the following states:

AZ, DE, FL, GA, KY, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, and TX only

Key Duties and Responsibilities: 

• Handle inbound and outbound sales calls every day with urgency, care and expertise in order to convert potential customers into subscribers. 

• Properly utilize the provided hardware and software such as laptops, headsets, Salesforce CRM, Microsoft applications, and Five9 adapter to properly document sales calls and activities.  

• Generously listen, seek solutions, establish value, make a strong recommendation, and overcome objections as part of every sales process to achieve sales goals and best protect our customers. 

• Exhibit a high standard of personal and professional ethics while simultaneously achieving excellent results and performing to levels of reward, recognition, and promotion. 

• Enact a strong work ethic to complete or exceed handling of least 75 Sales calls in an 8.5 hour shift.  

• Flexibility to work weekends, evenings, and holidays as required.

Requirements

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. 

• A passion for generating (call center experience preferred).

• Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner.  

• Display a competitive spirit to meet and exceed company wide and personal sales goals.  

• Satisfactorily complete background / employment history investigation and drug screening.  

• Computer proficient with the ability to multi-task.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Title: Implementation Consultant - Local Government

Location: Melbourne, Victoria, Australia

Sydney, New South Wales, Australia

Brisbane, Queensland, Australia

Perth, Western Australia, Australia

Adelaide, South Australia, Australia

Type: Full-time

Workplace: Hybrid remote

Job Description:

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Implementation Consultant at Civica 

We are looking for a motivated and customer-focused Software Implementation Consultant to join our team and support the delivery of professional services across Australia and New Zealand. This role will primarily work within local government settings, but there may also be opportunities to contribute across other markets within the APAC region. A key part of this role involves delivering consulting, training, and support services for Civica’s Altitude software, often requiring travel to customer sites to provide hands-on assistance.

You will analyse existing customer processes and identify opportunities for solution design and process improvement. You will be responsible for troubleshooting issues, delivering practical solutions, and helping customers improve their daily operations and overall efficiency. Your insights will also contribute to product development by sharing feedback on how customers use our software and identifying areas for enhancement.

In addition to supporting software implementation, you will assist with the resolution of escalated support tickets and ensure customer knowledge is maintained through clear and accurate documentation. Meeting or exceeding key performance targets is an important aspect of this role, as is working collaboratively with other teams across Civica to deliver the best possible outcomes for our customers. Ultimately, your focus will be on delivering high-quality services that drive customer satisfaction and foster positive referrals.

Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on Local Government Services and Software | Civica 

Requirements

What you will do to be successful in this role 

• Ideally operational experience working in local council or implementing software to local government

• Serve as an industry expert with relevant experience, providing advice to both customers and internal teams to support successful business outcomes.

• Demonstrate a strong commitment to quality and continuous improvement, aligned with the expectations of a professional consulting role.

• Build and maintain effective relationships with stakeholders at all levels, fostering strong customer engagement.

• Conduct thorough investigations into existing customer practices, with the ability to identify and redesign processes for greater efficiency using Civica systems.

• Communicate confidently and clearly, both in writing and verbally, with the ability to think on your feet and resolve customer issues in real time.

• Take ownership and accountability for the delivery of high-quality professional services.

• Deliver work in line with agreed project plans, timelines, and budgets.

• Show high levels of motivation, with a proactive approach to personal development and a strong focus on customer satisfaction.

Benefits

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. 

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that ersity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the ersity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Title: Customer Banking Specialist - Shellharbour

Location: NSW Australia

Job Description:

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (28.75 hours per week):

• Monday: 9.30am - 4.00pm

• Tuesday: 9.30am - 4.00pm

• Wednesday: 9.30am - 4.00pm

• Thursday: 9.30am - 4.00pm

• Friday: 9.30am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Shellharbour Branch, you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products

• Complete Financial Health Checks to assess customers' financial needs and identify any changes

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

What's Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.

With us, you'll help customers make the right financial decisions and achieve their dreams.

If this role sounds like the perfect fit then we'd love to hear from you. Apply today!

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Title: Support Services Associate

Location: Melbourne Australia

Job Description:

Job Description:

• Fitzroy Campus, permanent part time position on 4 West
• Kew location, close to public transport
• Excellent benefits including salary packaging

Tue 12:00pm - 8:00pm

Wed 12:00pm - 8:00pm

Thu 12:00pm - 8:00pm

Fri 3:00pm - 8:00pm

Sat 7:00am - 3:00pm

About the Role

You will deliver efficient and responsive support services to complement the clinical requirements of the 4 West Care Centre. You will also complete all support services tasks to meet activity, quality and service standards, by performing tasks in line with established duties list and standards.

• Remove waste materials and restock consumables

• Detailed cleaning of patient areas and all department facilities

• Deliver meals & beverages to patients

• Transport patients, beds and trollies

The classification for this position will be PS25 ($60,606 per annum)

Your Contribution

• Certificate III in Health Services Assistance, course code HLT33115

• Follow basic food safety practices, course code HLTFSE001 (if not completed as part of the Cert III in Health Services Assistance)

• Excellent customer service and communication skills

• Experience in patient transport, using a patient bed mover is preferred

• Ability to work effectively as part of a team

• Previous experience within a Healthcare Environment

• A valid nationally coordinated criminal history check, or willing to obtain

What We Offer

• CBD location

• A focus on wellbeing initiatives, with regular events and programs

• Confidential, solutions-focused employee counselling

• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities

• Salary Packaging - Increase your take home pay!

• Discounts and Promotions always available through our Foundation

• Culture of continuous improvement

About the Support Services Team

Become an integral member of the dynamic Support Services team and assist our teams in the delivery of excellence across our many services including cleaning, patient ward support, patient food production and delivery, clerical ward support, patient transport and car parking services across our sites.

Working at St Vincent's

St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a erse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Title: Program Coordinator, Genetics

Location: Beth Israel Deaconess Medical Center

Full time

Job Description:

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Program Coordinator will support the Cancer Genetics and Prevention Program at Beth Israel Deaconess Medical Center in Boston, MA.

This is a full-time position, working onsite Monday through Friday, 8:30am to 5:00pm, with flexibility. This role will be on-site initially, with the ability to work partially remote once fully trained.

Job Description:

Coordinates and oversees administrative operations within assigned program/department areas.

Essential Responsibilities:

• Implements and coordinates administrative procedures, processes, services and systems for the assigned program.

• Trains other staff in proper methods and procedures to ensure the accuracy and quality of work.

• Provides administrative support to staff in assigned program areas.

• Schedules and prepares materials for appointments, meetings and special events.

• Coordinates program correspondence, calendars, projects and travel arrangements as needed.

• Ensures that staff are informed, and supplies and equipment are available.

• Develops, maintains and oversees program databases. Compiles data; prepares, summarizes and distributes regular and ad hoc reports.

• Coordinates, tracks and monitors program expenses, invoices and billing with appropriate cost centers and budget.

• Monitors and evaluates the effectiveness of the program administration.

• Collaborates with program leadership and members to identify other program needs. Recommends and implements modifications to improve effectiveness.

• Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies.

• Maintains accurate records for compliance. Participates in quality improvement projects.

Required Qualifications:

• High School Diploma required; Associate's degree preferred.

• Minimum of 1-3 years of related work experience required.

• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.

• May produce complex documents, perform analysis and maintain databases.

Competencies:

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
• Age based Competencies:
• Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Pay Range:

$23.63 - $31.16

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Title: Customer Service Representative (remote)

Location: USA, South Carolina, Fort Mill

Job Description:

time type

Full time

job requisition id

R054585

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, ersity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by web-based application, email, or telephone to address queries/problems. Use computerized systems for tracking, providing status, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization and do not have assigned clients.

HOW YOU’LL CONTRIBUTE

• Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
• Verifies contacts and account information.
• Examines customer problems and implements appropriate corrective action to respond to customer requests.
• Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
• Maintains and creates logs, reports, records, and files.
• Investigates, coordinates, and tracks a wide range of customer issues and problems.
• Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
• May interface with offshore call center to answer questions on process or specialized situations
• May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
• May do order fulfillment.  Receive orders, reconcile information, update systems, and follow up with customers.
• Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent required
• Generally, has 2+ years of generally related customer service experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• General knowledge of assigned area’s products and customer service activities.
• Proficient MS Office skills
• Must be able to navigate a computerized data entry system or other relevant applications.
• Strong verbal and written skills
• Customer Service skill including adaptability, attention to detail, patience, and problem solving.

COMPLEXITIES & IMPACT

• Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures.
• May assess needs and suggest/promote alternative products and services.
• Works under general supervision
• Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures.
• Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.

SUPERVISION RECEIVED OR EXTENDED

• No responsibility for the supervision of others

Disclaimer

Pay Range: $16.07 - $21.41 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept iniduality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates ersity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Title: Clinical Applications Specialist - Cardiovascular Ultrasound

Location: Remote

time type

Full time

job requisition id

R4035828

Job Description:

Job Description Summary

As the Cardiovascular Ultrasound (CVUS) Clinical Application Specialist, you will deliver clinical and operational expertise by providing excellent education and training support for the CVUS product portfolio to clinical end-users. Clinical experts facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions. Must reside in Sacramento or Reno.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Serve as a subject matter expert (Ultrasound) and technical liaison to the sales organization with the goal of strengthening technical capabilities of the team and customer relationships, while also driving business opportunities forward.

• Advance new product (NPI) features and imaging techniques; partner with customers in developing training plans / strategies that support new product assimilation (Ultrasound) and ongoing training needs.

• Coordinate, schedule, and execute objective based system training; monitor and report on training outcomes.

• Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.

• Develop meaningful relationships with key opinion leaders (KOLs) to standardize and optimize protocols and support our clinical education initiatives.

• Penetrate competitive accounts and communicate current market intelligence back to the business, along with field concerns, issues and requirements.

• Provide technical and clinical leadership during sales process by demonstrating full range of Ultrasound products including potential uses, product capabilities and benefits to customers.

Required Qualifications

• Associate degree or equivalent and 2+ years of Ultrasound technical/clinical industry experience plus American Registry of Diagnostic Medical Sonographers (RDCS) certification or CCI registry in Echocardiography.

• Demonstrated experience working on cardiac ultrasound systems.

• Deep understanding of clinical education training and associated process implementation.

• Demonstrated experience delivering complex information and modifying messaging based on audience.

• Willingness to travel extensively 75+% (4-5 days per week including 2 - 3 overnights and some weekends) within the US via multiple modes of transportation (car, air travel, & train, etc.).

• Reside in Sacramento or Reno.

Desired Characteristics

• Bachelor’s degree

• 3-5 years clinical experience

• Demonstrated clinical and technical expertise working on Vivid products

• Experience in demonstrating products and solutions to a variety of healthcare audiences

• Entrepreneurial thinking to support customers and commercial teams in defined goal for demonstrations with an understanding of the sales process.

• Excellent analytical and communication skills with the ability to communicate with employee and internal and external customers at all levels

• Exceptional interpersonal skills

• Openness to change and process improvement mindset

• Reside in Sacremento

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-MA4

We will not sponsor iniduals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $124,240.00-$186,360.00 Annual. It is not typical for an inidual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Title: Energy Efficiency Consultant, Channel Team NH (Hybrid Schedule)

Location:

 Westwood, Massachusetts; East Berlin, Connecticut; Manchester, New Hampshire

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

If you’re passionate about sustainability, join a team dedicated to advancing the energy efficiency of our region. In this role, you will work directly with manufacturers and distributors to strengthen the energy‑efficient product supply chain and support Eversource’s supplier‑driven programs. You will also play a key part in identifying emerging technologies that can enhance program offerings.

As an Energy Efficiency Consultant on the Channel Team, you will collaborate regularly with internal groups—including program implementation, engineering, evaluation, marketing, and business intelligence—as well as external partners such as regulatory authorities, utilities, program sponsors, and other industry stakeholders. Your efforts will contribute to achieving energy efficiency goals across the region.

Essential Functions: 

• Provide strategic guidance to manufacturers, retailers, distributors, and vendors to support the development and availability of energy‑efficient technologies.
• Develop and manage RFPs to procure program administration vendors.
• Build and maintain strong relationships across the supply chain to enhance supplier‑driven programs.
• Prepare documentation and plans required for compliance with ratepayer‑funded program requirements.
• Oversee budgeting, invoicing, evaluation, and tracking of program expenses and energy savings.
• Demonstrate thought leadership by developing strategies and initiatives that advance technology adoption in the supply chain.
• Support alignment between customers, program administrators, consultants, and contractors through coordinated strategic activities.
• Lead customer engagement efforts, including resource assessment, project management, and collaboration with marketing to increase program awareness

Qualifications:

Technical Knowledge/Skill:

• Requires an understanding of and direct knowledge of the needs of the supply chain, as well as energy efficiency/renewable technologies and services as well as their application.
• Requires solid working understanding of financial principals and the ability to use PC desktop applications (e.g., Microsoft Word and Excel).

Education:

• Requires a Bachelor’s Degree in Business, Marketing, Engineering, related discipline or equivalent experience

Experience:            

• Five (5) plus years of relevant experience in technical marketing, sales, engineering, architecture, project management or energy efficiency services as well as experience working with the supply chain.
• Experience and/or aptitude in customer service also desired.

Licenses & Certifications:

• Certified Energy Manager (CEM), PE, BPI, or HERs are preferred.

#cengajd 

#LI-ES3

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$113,990.00-$126,650.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Title: Outside Sales Representative

Locations:

Whiteland, IN

Muncie, IN

Bloomington, IN

Lafayette, IN

Terre Haute, IN

Hybrid

job requisition id

JR107410

Job Description:

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.

But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.

Indiana Foundation Service, A Groundworks Company, is seeking talented Outside Sales Representatives to join their team in the Whiteland, IN area!

Our Outside Sales Representatives we call Certified Field Inspectors or CFIs are one of the powerhouses of our organization and integral to our business’ success. CFI's partner with homeowners to diagnose issues and recommend solutions through our foundation repair and water management services.

Why You Should Join Our Sales Team

• Industry leading commission program with NO CAP on earnings!
• Average annual earning potential $150,000-200,000+
• Paid Training at $750 p/wk with better of commission
• Pre-qualified, high-quality sales leads, no cold-calling required
• Higher commission on self-generated leads
• The best-in-class training programs and technology
• Advanced leadership opportunities from a promote from within led culture
• Company vehicle and gas card allowance eligibility
• Equity in North America's Leading Foundation Repair and Water Management Company
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match

Job Responsibilities

• Travel within sales territory to conduct in-home inspections
• Utilize warm pre-qualified leads to develop and maintain a book of business
• Diagnose and educate homeowners on the issues they have in their home and provide solution options
• Estimate the repairs and provide homeowners with generated job proposals
• Close sales with customers in the home
• Maintain relationships with customers while tracking sales lead pipeline

Requirements

• Full-time
• Remote & Onsite: Reporting into and working remotely of Branch location
• Servicing area within territory
• Must have reliable transportation

Qualifications

• 1-2 years of sales experience preferred but not required
• Experience in commission-driven sales, business-to-consumer and/or in-home sales is a plus
• Experience in Construction or Home Improvement is a plus
• An entrepreneurial attitude focused on driving performance and customer service and satisfaction

With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.

When you choose Groundworks, you'll join thousands of Tribemates who are making history.

What we Provide:

• Competitive Pay

• Employee Company Ownership Opportunities

• Industry Leading Training Programs

• Leadership Development and Career Growth Tracks

• Comprehensive and Affordable Benefits Package

• Top Workplace with Award Winning Culture

Customer Supply Chain Specialist

Location: Valley City OH USA - 5965 Grafton Road

Full time

Job Description:

Towson, MD/ New Britain, CT/Valley City, OH -Hybrid

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 erse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As the Customer Supply Chain Specialist, you will be a critical part of the team working closely with Sales and Customer Fulfillment to help manage the customer relationship and expectations with regards to orders and shipment timing. You will work as a hybrid employee    We are looking for candidates with exceptional interpersonal communication and customer service skills that can work in an often fast-paced environment with the ability to prioritize their workload. You’ll get to:

• Daily order/inventory management.
• Managing shipping and logistics within SBD factories.
• Monitoring production schedules to then be effectively communicated with appropriate internal and external stakeholders**.**
• Internal/external sales reporting and supply pacing to the customer’s expectation.
• Maintenance of all order management systems.
• Regular communication with customer replenishment and logistics teams

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good?  In fact, you embrace it. You also have: 

• College degree preferred but not required for position.
• A desire for further education and future advancement is encouraged if candidate does not have a degree.
• Sales and/or customer service experience is a plus.
• SAP experience
• Exceptional interpersonal communication and customer service skills are required to succeed.
• Proficient in Excel (formula include but not limited to: vlookup, sumifs, ifs)
• Very light travel to the customer as needed for annual meetings. 
• Local travel for store walks and SBD factories and/or warehouses approximately once per season.

The Details:

You’ll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for ersity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

#LI-SB1

#LI-Hybrid

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, erse, global growth company. 

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 

Diverse & Inclusive Culture:

Purpose-Driven Company:

Title: Trust & Risk Team Lead

Location: Phoenix, AZ

Employment Type

Full time

Department

Trust & Risk

Compensation

• $90K – $100K • Offers Equity

The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.

Department: Trust & Risk

Job Description:

 Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces –together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

 The Role

As Team Lead, you’ll manage a pod of appeals specialists while supporting our appeals and operational framework that scales with Trust & Risk. You’ll run day-to-day triage and re-review workflows, set evidence standards, and partner cross-functionally to ensure fair, fast, and consistent outcomes. Your work improves user trust, reduces wrongful enforcement, and closes the loop on policy clarity.

Lead & operate

• Manage an appeals pod (hiring input, onboarding, coaching, performance).

• Own daily execution: intake/triage, evidence gathering, second-level review, and timely resolutions across priority queues.

• Handle high-severity or sensitive appeals; approve exceptions and ensure conflict-of-interest controls.

• Take the lead on high severity incidents in an area of expertise.

• Be the go-to expert for your area of focus, and be able to provide recommendations for escalations or questions from anyone in the company.

Build the team & framework

• Help stand up the Appeals operating model: roles, SLAs, triage taxonomy, and weekly rhythm (calibration, case council).

• Define decision templates and evidence standards; maintain playbooks and version-controlled guidance.

• Establish escalation paths (Policy/Legal/Product) and criteria for reinstatement vs. uphold decisions.

Measure & improve

• Partner with Data to instrument dashboards and track Time to Resolve, First Touch Response, and partner with decision quality team to ensure decision quality of appeals specialists is tracked and goaled.

• Publish weekly insights and root-cause themes; drive fixes with Ops, Policy, Product, and Legal.

• Contribute requirements to tooling (appeals intake, evidence checklists, audit trails, alerts) and lightweight automation.

Enablement

• Train frontline teams on appeals standards and comms; certify readiness and spot-check adoption.

• Coordinate change management for new policies/features and volume spikes; maintain user-facing macros/templates that reflect policy.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, AZ hub.

About You

• You must be available to work a 1pm-10pm PST shift

• 4+ years in Trust & Safety, Risk Ops, Support Ops, or Quality; 2+ years leading operators or specialists.

• Hands-on experience with re-review/appeals or escalations; strong judgment on edge cases and evidence.

• Analytical; comfortable with spreadsheets/Sigma (SQL preferred) and actionable dashboards.

• Excellent communicator across Ops, Policy, Product, Data, and Legal; strong enablement and documentation habits.

• Growth mindset; balances speed, fairness, and compliance in a fast-moving environment.

 Benefits

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care Benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

1212

 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value ersity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Title: Booking Operations Support Specialist

Location: New York City

Job Description:

About Fora

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. Our comprehensive, business-in-a-box platform combines cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships, giving travel entrepreneurs everything they need to launch and scale successfully. At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.

Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.

We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.

About The Role

Part-Time | Remote | Contract

We are seeking a proactive and customer-focused Booking Operations Support Specialist to join our support team. This role is essential for assisting travel advisors and liaising with hotels to resolve booking and rate-related issues. The ideal candidate is proficient in reading and writing English, has prior experience in the travel industry, and is eager to develop technical skills while supporting a dynamic team.  

This role reports to our Support Operations Lead and is well-suited for someone looking for flexible, contract-based work with consistent volume.

Key Responsibilities

Advisor & Hotel Communication:

• Write empathetic and clear messages to advisors regarding their support tickets.
• Compose concise and informative alerts to hotels if their rates aren’t loading in the Global Distribution System (GDS).
• Occasionally initiate phone calls to hotels when advisors report issues with reservations.

Technical Support & Investigation:

• Follow detailed instructions to search logs and use queries to locate hotel_reserve and hotel_rules logs. This will be taught as part of the onboarding.
• Analyze logs to extract relevant rate information and identify discrepancies or issues affecting bookings.
• Coordinate with hotels and internal teams to resolve issues such as:
  • Missing rates
  • Incomplete or confusing rate descriptions
  • Rates that do not match the hotel website
  • Promotions not reflected on the portal

Booking Coordination:

• Forward booking details to advisors by accurately matching bookings to the corresponding advisor support tickets.

Continuous Improvement:

• Collaborate with the booking platform team to suggest improvements in processes and technical solutions.
• Demonstrate a willingness to learn and grow into more technically oriented roles.

Requirements

• Strong written and verbal communication skills in English. Ability to empathize with and assist advisors effectively.
• Basic technical aptitude, with a willingness to learn how to navigate internal tools.
• Problem-solving skills and the capacity to manage multiple support tickets in a fast-paced environment.
• Experience working in the travel industry, or prior experience in a CX (customer experience) or semi-technical support role is a plus.

Time Commitment & Compensation

This role will start at 25–30 hours per week, with the opportunity to scale over time based on workload and performance. We’re looking for consistent coverage during  6–11pm ET, including weekends.

Compensation is $30/hour (commensurate with experience).

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. 

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

Title: Direct Sales - Territory Training & Sales Manager-Los Angeles

Location: Remote US

Job Description:

Do you enjoy working with and are passionate about helping Seniors?

We are looking for a customer-centric, social inidual who enjoys interacting with and helping Seniors.  The Territory Training & Sales Manager will primarily conduct company installs from leads in our customer homes (90%) and spend the remainder of their time generating referrals and building relationships within the community.

The earning range is $75k-$80k with an uncapped upside.

$45k is the base salary.

Additionally, the Territory Training & Sales Manager is eligible for:

• $485 monthly auto allowance
• Company phone and iPad, monthly internet, and annual work-from-home reimbursement
• 401k match, annual fitness reimbursement, tuition and professional development reimbursement and growth opportunities
• Comprehensive benefits package

             Who we are:

ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. 

Position Summary:

The Territory Training & Sales Manager (TTSM) is a caring, customer service-oriented inidual with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the privilege and opportunity to inidually install and train our customers in using the ClearCaptions equipment and service in order to effectively enrich their lives.   

As TTSM you must enjoy working with a variety of people, mostly senior citizens, in their homes. This is a full-time position for those who enjoy and excel when working independently.    

The ClearCaptions TTSM will be provided installations to accept, complete installation and train customers on the features and benefits of their caption telephone service.  The ClearCaptions TTSM is also responsible to create their own leads through customer referrals, building relationships with hearing care providers/other business partners who will refer and through establishing their own events where they will educate customers about their entitlement to the equipment and service.  

This is a Remote/Work from Home position reporting to the Regional Sales Manager. 

What you will do:

• Install the ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services.  You will be provided training. 

• Educate customers on how to use the phone and its features. 

• Establish relationships with retirement communities and groups in your local market.

• Create, attend and educate consumers in Senior Events and other events. 

• Build relationships with and educate Hearing Professionals on OUR Caption Telephone Services options in your local market.   

• Maintain adequate inventory of equipment and supplies in order to service customers 

• Create lead-generation activities and generate referrals. 

• Adapt to new responsibilities and opportunities as necessary.     

• Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.  

• Be actively involved local Senior Citizens & Hard of Hearing organizations and events, & trade shows in your local community. 

• Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.

 The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented iniduals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

Qualifications:

• High school diploma or equivalent.
• Outside sales experience, Business to Business and/or Business to Consumer.
• Sales experience or other work with seniors preferred.
• Experience working in the hearing health field beneficial.
• Have a valid driver’s license and a personal automobile.
• Ability to travel extensively by car in the assigned region and by air on occasion. 
• Work from a local home office equipped with high-speed Internet. 
• Proficient computer skills and basic use of the internet.
• Comfortable working with seniors and disabled persons
• Willing and available to work flexible hours including weekends.     
• Excellent people and relationship building skills.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
•  Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands:

Primary functions require the ability to communicate over the phone and in person effectively and clearly with iniduals suffering from hearing loss. Travel to company, customer, Hearing health care providers and senior event sites primarily locally, although some that are out of state may be required. 

Employees may experience the following physical demands for extended periods of time: 

• Sitting, standing and walking (95-100%)  
• Keyboarding (70-90%)  
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) 
• May lift or move boxes (up to 10 pounds)

  Work Environment:

• 100% Remote Work from Home Environment. Work environment is primarily indoors at home, customer, healthcare provider or senior event site, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions.
• Intrigued to learn more

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and ersity. All employment decisions are based on business needs, job requirements, and inidual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Title: Endoscopy Associate Clinical Specialist Rio Grande Valley ~ McAllen/Edinburg or Harlingen area)

Location: US-Remote

Requisition ID

2026-36950

Category

Clinical

Company (Portal Searching)

FUJIFILM Healthcare Americas Corporation

Position Overview

The Associate Clinical Specialist independently provides customer support of Fujifilm’s ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. This position provides on-site, hands-on client support for Fujifilm Endoscopy’s entire product catalog for assigned customers. It serves as the primary clinical resource for the Company and its sales team regionally and handles all related inquiries and issues. The ACS partners with and provides training to all members of the customer’s staff, including physicians, reprocessing department, technicians, and nurses to independently manage and maintain customers’ Fujifilm equipment. Furthermore, it provides service to additional customers within the zone as required. This position reports directly to the Zone Sales Director or Regional Manager.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and Responsibilities:

• Serve as the primary resource by providing continuous training and education of Fujifilm’s equipment and/or services for our regional based customers.
• Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes:
  • Set up and support Fujifilm video tower / system.
  • Inspect, troubleshoot, and maintain all Fujifilm equipment.
  • Monitor, report, and support repair transactions.
  • Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support.
• Provide daily maintenance and independent management of the client’s Fujifilm equipment.
  Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement.
• Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages.
• Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making.
• Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning.
• Provide and maintain customer data for integration into a future database application.
• Attend local, regional, and national trade shows as requested.
• Adhere to all safety policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:

• High School Diploma or equivalent is required.
• Bachelor’s degree in business, marketing or related quantitative disciplines preferred.
• Minimum of 2 years of field sales or clinical experience desired.
• Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred.
• Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications.
• Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
• Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues.
• Strong time management skills.
• Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology.
• Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and our customers.
• Ability to analyze data to present data driven insights.
• Ability to multi-task and work on several projects simultaneously.
• Ability to prioritize customer requirements.
• Ability to present information in front of small groups of people.
• Ability to understand basic mathematical requirements for discount calculation.

Physical requirements:

• The ability to use hands and fingers to feel and manipulate items, including keyboards.
• The ability to stand, talk, and hear.
• The ability to lift and carry up to 25-50 lbs.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel:

• Travel requirements 50% of the time.
• Full territory for this position includes Kansas City, Missouri. Travel to and service of the entire region is required and expected as part of the job responsibilities.

Salary and Benefits:

• $59,000.00, $8,000 KPI, Company Car
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

* #LI-Remote

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.  

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. 

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected] or (330) 425-1313).

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Title:Jewelry Stylist (Part Time) - Scottsdale, AZ

Job Description:

Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer.  These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person in our Scottsdale, AZ Showroom.

Responsibilities May Include:

Sales & Customer Service:

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain inidual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Showroom Coordination & Maintenance:

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

What You Have:

• A passion for the customer. You don't just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets.
• It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise.
• Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Bonus Points if You Have:

• A bachelor's degree or equivalent preferred
• Experience with an ERP or CRM system
• A passion for socially and environmentally responsible organizations and products

What We Offer

At Brilliant Earth, we're passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and ersity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:

• Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team ersity Here!
• Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
• Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of ersity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other - our successes, the lessons along the way, and the unique perspectives each inidual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

Title: Senior Retail & Commercial Account Manager

**Location:**Spring, TX, US

Work Type: Part Time, Onsite

Job Description:

About us

At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and erse workforce fueled by the pride in what we do and what we stand for.

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.

We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together.

About Houston

ExxonMobil's state-of-the-art campus north of Houston serves as home to its Upstream, Product Solutions and Low Carbon Solutions businesses and their associated service groups. The facility opened in 2014 and accommodates more than 10,000 employees and visitors.

By bringing many global functional groups together, the campus provides employees with the tools and capabilities needed today, and in the future, to achieve business objectives and accelerate the discovery of new resources, technologies and products. It was designed to foster improved collaboration, creativity and innovation and enhance the company's ability to attract, develop and retain the top talent in the industry.

The campus is located in Spring, Texas, on 385 wooded acres immediately to the west of Interstate Highway 45 (I-45), at the intersection of I-45 and the Hardy Toll Road, approximately 25 miles from the cultural vibrancy of downtown Houston.

The campus was constructed to the highest standards of energy efficiency and environmental stewardship. Its design incorporates extensive research into best practices in building and workplace design through extensive benchmarking of the world's top academic, research, and corporate facilities.

Learn more about what we do in Houston here.

What role you will play in our team

The Senior US Retail & Commercial Fuels Account Manager is responsible for developing and maintaining customer relationships for the sale of branded and unbranded fuels to regional and national accounts. The role is office-based in Spring, TX and will involve travel (typically 40-60% a month). The role involves interfacing externally with fuel buyers and internally with customer service, credit, pricing, and supply contacts. The inidual will be the primary contact for customer interactions and will be expected to grow volume with existing relationships while also prospecting volume growth with new customers.

What you will do

Assume overall responsibility for customer / territory portfolio:

• Sales management
• Account management
• Coordination with partners for supply, credit, payment terms, pricing and invoicing activities
• Act as focal point between customer and ExxonMobil
• Develop account strategies; deliver optimum brand and customer experience
• Optimize general interest and cross functional returns through interactions with value chain partners
• Develop and maintain strong business relationships with key customer and third party contacts
• Develop and maintain market awareness and understanding of supply, pricing, operations and logistics
• Execute territory strategies to improve customer portfolio based on risk - reward principles (focusing on high grading for maximum general interest)
• Ensure that the marketing offer elements are consistently applied
• Promote full and consistent execution of all plans and programs - support adoption of best practices
• Steward, adhere to and execute all management systems and standards (safety, controls, legal, etc.)
• Effectively use pipeline tracker to:
• Ensure pipeline opportunities are aligned with organization objectives
• Manage applicable sales opportunities through the sales process
• Identify new opportunities and maintain effective opportunity pipeline flow
• Work with internal partners to assess customer opportunities with a view to the general interest
• Contribute to projects and special initiatives as assigned
• Attend local / affiliate industry associations and key third party interactions (as required)
• Attend skills and competency development training

About you

Skills and Qualifications:

• Bachelors in Engineering, Business, Finance, Management, Supply Chain, Marketing or equivalent degree
• Willing to travel; flexible and adaptable to changing demands and priorities
• Demonstrated ability to handle multiple priorities and stakeholders
• High degree of systems skills - MS Suite, Tableau, Salesforce, etc and easily develops proficiency in new systems
• Selling skills - preferably experience in Wholesale Fuels or Trading
• Strong analytical and interpersonal skills

Preferred Qualifications:

• Customer Relationship Management
• Business/Market Knowledge
• Teamwork
• Cultural Sensitivity & Diversity
• Personal Effectiveness
• Strong analytical and communication skills
• Commercial Selling Skills

Your Benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. We offer you:

• Pension Plan: Enrollment is automatic and at no cost to you. The basic benefit is a monthly annuity to be paid to you in retirement for the rest of your life.
• Savings Plan: You can contribute between 6% and 20% of your pay and are encouraged to enroll right away. If you contribute at least 6% to your savings plan, the Company will contribute a 7% match.
• Workplace Flexibility: We have several programs such as "Flex your Day", providing ad-hoc flexibility around when and where you work, as well as longer-term programs such as leaves of absence and part-time work.
• Comprehensive medical, dental, and vision plans.
• Culture of Health: Programs and resources to support your wellbeing.
• Employee Health Advisory Program: Provides confidential professional counseling for you and your family, including tools and resources promoting mental health and resiliency at no additional cost to you.
• Disability Plan: Income replacement for when you cannot work due to illness or injury occurring on or off the job. Enrollment is automatic and at no cost to you.

ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

Job ID: 82843

Part Time Customer Service Associate

Location:

Austin, TX, United States

Job Description

As a Part Time Customer Service Associate, you will be interacting with our customers to provide world-class service to customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center. 

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.  
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time

What You’ll Get:

• Hourly Rate is $18.50 + Commission
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Up to 40% off the base rate of any standard Hertz Rental   
  • Medical, Dental & Vision plan options
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT 

At Hertz, we champion and celebrate a culture of ersity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. 

Iniduals are encouraged to apply for positions because of the characteristics that make them unique. 

Job Info

• Job Identification38138
• Job CategoryCustomer Experience
• Job SchedulePart time
• Locations 9401 Rental Car Ln, Austin, TX, 78719, US
• Remote No

Title: Receptionist

Location: Thousand Oaks United States

Job Description:

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two digit numbers and to multiply and ide with 10's and 100's.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living's family of brands has openings for iniduals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

Title: Representative-Patient Access I-Part time

Location: Dubuque United States

Job Description:

Employment Type:

Part time

Shift:

Rotating Shift

Description:

At MercyOne, health care is more than just a doctor's visit or a place to go when you need medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa's largest medical center, with 802 beds available. The hospital is one of the Midwest's largest referral centers.

With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa's largest employers.

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices. Join the MercyOne Family!

Schedule:

• Monday-Friday

• part-time 24 hours per week rotating shift

General Requirements:

PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred

Minimum Qualifications High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System's circle of care.

Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: ADC Sales Representative-iMatrix

Location: United States

Job ID 2026-1161

Sales United States

Job Description:

iMatrix is the leader in Healthcare marketing solutions for over 10,000 small and medium sized, health and wellness businesses across the United States.

Our online marketing services include professionally designed websites, social media, reputation management, video marketing, pay-per-click (PPC) ads, and advanced SEO solutions for chiropractors, veterinarians, optometrists, ophthalmologists and other health and wellness professionals.

iMatrix is part of the Internet Brands family of companies, one of the world's largest fully integrated online media and client services organizations.

About The Position:

Account Development Consultant (ADC's) are responsible for building and maintaining relationships with existing clients and driving upsells via marketing consultations performed via phone/video. ADC's work closely with prospective clients to identify marketing opportunities and then match them with the best level of service that will meet each client's needs. ADC's also work closely with service delivery teams to ensure services are delivered in a timely manager and meet client expectations.

Responsibilities:

• Perform 50+ outbound calls daily, to prospective clients.
• Prospects existing clients over the phone, and performs daily marketing consultations via Video to achieve monthly upsell sales targets.
• Drives upsell revenue opportunities by identifying marketing opportunities for each client and then matches those opportunities with the best level of service required to meet each client's needs.
• Qualify leads driven from marketing efforts directed at existing clients and sets appointments for online demonstrations to qualified decision makers.
• Demonstrate a high level of knowledge of digital marketing.
• Maintains and manages a portfolio of clients and develops strong relationships with each client.
• Address client concerns and ensure the resolution of issues in a timely manner, with hand-off to appropriate internal staff and/or follow-up when appropriate.
• Proactively identifies 'at risk' customers and escalates these customers to the appropriate department to ensure they are retained as customers.
• Ensure customers are proficient in using services by identifying user needs and providing consultative services and directing those to training or coaching resources when appropriate.
• Field all account and product related direct calls from clients, as well as transferred calls from the Customer Support team for issues and requests that require ADC involvement.
• Monitors for competitors, including pricing and services.
• Required to meet weekly, monthly and annual productivity and sales metrics.
• Attends weekly meetings and provides updates, suggestions and/or optimizations to improve client performance and increase incremental revenues for the company.

Requirements:

• 1 Year+ in sales closing experience selling a SaaS product to small business owners as an Account Executive. (Must be in your most recent role).
• 1 Year+ of sales experience in Digital Marketing or TV/Online Ad sales (Plus).
• 6 Months or more in a SDR/BDR role calling on Small Business (Plus).
• Communication Skills: Excellent, professional written and verbal communication skills.
• Ability to build and maintain long term relationships.
• Ability to multitask and stay highly organized while doing so.
• Strong organizational and analytical skills. Able to master excel and PowerPoint presentations.
• Energy, hustle, and appetite for growth and responsibility.
• Detail oriented and self-motivated.
• BS or BA preferred, but willing to consider strong backgrounds in lieu of degree
• This position is Remote for candidates applying within Pacific, Mountain or Central time zones.
• Must have Hi-Speed Internet.

Education:

• Degree in Business or Communications is a plus

Compensation:

• $50,000 base, average with commission is a total of approx $87,500 annually.
• Top performing reps consistently make $150,000 annually in total compensation.
• Commissions are paid monthly.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly owned affiliates are an equal opportunity employer. Internet Brands will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).

Title: Personal Lines Insurance Customer Service Representative

Location: Maple Shade, NJ (US)

Full time

Job Description:

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Principal Purpose of Position:

• Handle incoming customer phone calls and either resolve issues or reroute to a team member. Follow-up with customers as needed to ensure requests have been met.

• Process policy changes, answer billing questions, issue insurance documents and certificates and other service requests that might come via phone, e-mail or mail.

• Assist the sales team by organizing, scanning and electronically filing required insurance policy documents and customer information.

• Assist the customer support team by assisting with policy audits, uploading or downloading information and helping with retention efforts.

• Field questions from prospects and customers regarding insurance coverage options, policy provisions, discounts and pricing and other information that might be requested.

• Participate in efforts to maximize renewal retention. These efforts might include renewal audits, client surveys or questionnaires conducted by phone, thank you calls, birthday or anniversary mailings or other customer care initiatives as directed.

• Work closely with management team to help achieve premium, retention and growth targets for all lines of selected business.

• Act as a brand ambassador for the insurance group at all Holman functions and across the Holman organization.

• Interact with Account Representatives and customer service personnel as needed to help the business consistently meet its growth and service objectives. This may involve assisting with new employees from time to time, helping to train others on the business operating system or sharing successful ideas and processes with the rest of the frontline.

• Complete administrative tasks as directed by the leadership team including, but not limited to, taking incoming calls, making outbound customer calls, responding to e-mails, filing (electronic and paper), sorting and distributing mail, assisting with community and corporate events, responding to carrier communications and assisting the finance and accounting team with tasks that may be assigned.

• and company or customer requests.

• Dedicated to delivering exceptional customer care to all prospects and clients of the business.

• Able to interact comfortably, both over the phone and in person, with prospects, clients, referral sources and business colleagues both in and outside of the Holman group of companies.

• Some flexibility in work schedule. This position may require some evening and Saturday hours.

• Adaptability. Holman Insurance Services is the newest ision in a successful group of growing companies. Candidates must have a "get it done" attitude and be willing to adapt and change as the business grows.

Education and/or Training:

• Four-year college degree or demonstrated equivalent experience as determined by department management.

• Property & Casualty Insurance License

Relevant Work Experience:

• Property and Casualty insurance experience is preferred, but not required

Planning/Organizing/Managerial Knowledge:

• Candidates must have an insurance license or be able to sit for and pass state licensing exams for both Property and Casualty. License issuance will be required within 90 days of joining the Holman organization.

• Flexibility in work schedule. This position will require some evening and Saturday hours. Qualified candidates will also be able to travel within the local NJ and PA markets for meetings, prospecting calls and network development.

• Adaptability. Holman Insurance Services is the newest ision in a successful group of growing companies. Candidates must have a "get it done" attitude and be willing to adapt and change as the business grows.

• Iniduals must be highly organized and exceptional at following-up on assigned tasks

• Focused on learning and personal growth.

• Become acquainted with, and a robust user of, the Agency Management System as chosen and installed by the business. This will include attending both live and recorded training sessions as well as independent study and 1-1 training in office.

Communicating & Influencing Skills:

• Iniduals must be goal driven, self-motivated and comfortable with inidual accountability while also being collaborative and comfortable working in a team environment.

• A demonstrated ability to develop genuine relationships with selected business partners and fellow team members within the insurance operation. Candidates must be outgoing and able to inspire and motivate potential referral sources.

• Dedicated to delivering exceptional customer care to all prospects and clients of the business.

• Able to interact comfortably, both over the phone and in person, with prospects, clients, referral sources and business colleagues both in and outside of the Holman group of companies.

• Excellent writing and communication skills.

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INDMISC

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved ersity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• 401(k) plan with Company Match

• Paid Time Off (PTO)

• Paid Holidays, Bereavement, and Jury Duty

• Paid Pregnancy/Parental leave

• Paid Military Leave

• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications, skills, or experience

• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Title: Client Success Director

Location: United States of America United States

Job Category: Client Success

Remote

Job Description:

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and erse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

This Customer Success Director is key to Advarra's market differentiation as a provider of choice built upon the ability of Advarra to provide, and sustain, superior customer experience. This inidual serves as primary interface to established "key" customers of Advarra, including customer onboarding and periodic check-ins. As an operational leader, this inidual is the face of the company and works in collaboration with Client Services and Business Development, engages with assigned customers, building a primary relationship and a deep understanding of specific customer needs, requirements, and expectations related to the specific solutions and services they engage Advarra to provide.

This position is measured on the quality of assigned client relationships, is dedicated to promoting client loyalty and enhancing key customer retention through ongoing and proactive communication. This inidual must have strong relationships with other internal business units, most notably with Business Development, Information Technology, and Finance. Interactions with these teams are focused upon customer acquisition, retention of key customers, and strengthening of relationships allowing for increased year-over-year business due to superior service delivery.

Job Duties & Responsibilities

• Support the BD Team in the RFI/RFP process, where applicable and serve as the point of contact for sponsors/CROs as they transition from BD to Operations.
• Follow the Client Onboarding Framework to ensure client expectations are satisfied and goals are achieved.
• Establish and document client-specific processes and documentation requirements (i.e.; cover pages, unique informed consent language, etc.). Conduct CIRBI demonstrations, highlighting features and functions that support efficiency from study start-up through study closure. Provide ongoing CIRBI support and training.
• Coordinate specific or unique requirements with assigned Client Service Coordinators through primary interaction with managers/leads of such teams.
• Prior to initial submission, complete a study start-up call to ensure all study and client-specific requirements are documented and communicated to the dedicated Client Services Coordinator (CSC) team manager, as applicable
• Proactively manage transition of new studies to the assigned CSC team, including introductions, setting expectations, and establishing escalation pathway, working with assigned CSC to ensure timelines are met.
• Further existing strategies to increase revenue and profitability from existing customers.
• Establish periodic check-ins to monitor client satisfaction and client outcomes.
• Proactively collect, analyze, and track timelines and quality metrics.
• Facilitate resolution/alternative to any client dissatisfaction with Advarra.
• Ensure clients are receiving consistent quality of service through the establishment of Client Engagement policies.
• Coordinate and participate in quarterly governance, metrics review and/or process improvement meetings, as applicable.
• Create and present monthly report, as applicable, to assigned clients.
• Take ownership of problem resolution or service recovery efforts as necessary.
• Serve as the primary contact for assigned clients post "go-live" for any Advarra/CIRBI support.
• Work with CIRBI Support to communicate CIRBI needs from client standpoint / feedback.
• Work closely with the Client Services Directors, Managers, and Coordinators to ensure client issues and concerns are understood and promptly resolved.
• Maintain proficiency with CIRBI.
• Maintain regulatory knowledge in general and of Advarra's policies, procedures, and current practices.
• Present Client Success activities and services to Advarra staff.
• Work cooperatively with colleagues at all levels across the organization to innovate and operate at maximum efficiency, productivity, and quality.
• Track client success data in CRM software (i.e., Salesforce).
• Support team leadership with mentoring which may result in the opportunity for management of staff.

Location

This role is open to candidates working remotely in the United States.

Basic Qualifications

• 3+ years of experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.
• Comprehensive operational knowledge understanding of the relationship between client services, IRB services, operational excellence, regulatory, and quality assurance teams and their impact on the customer experience.
• Ability to influence others and to create alignment around urgent resolution of known customer concerns, as well as pro-active efforts to influence operational excellence.

Preferred Qualifications

• Bachelor's degree in the basic life sciences, including biology, public health, environmental health, industrial hygiene, occupational safety or related field.
• 3+ years of experience related to development or management of Client/client programs, project management, or quality improvement.
• Ability and willingness to develop a deep understanding of Advarra's solutions as well as common industry practices.
• Demonstrable leadership and customer relationship management.
• Advanced knowledge of IRB processes, federal regulations, and ethical principles.
• Knowledge of clinical research, including drug, biologics, and device trials.
• Understanding of FDA and OHRP regulations and guidance and ICH guidance for informed consent and institutional review boards.
• Ability to influence separate teams to achieve common goals.
• Ability to analyze and solve complex problems while managing conflicting priorities.
• Ability to work independently; planning, organizing, scheduling, and completing work within deadlines.
• Ability to adapt to changes in process and technology.
• Attention to detail with high level of accuracy.
• Advanced oral and written communication skills with ability to facilitate group discussion.

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to ersity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all iniduals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

The base salary range for this role is $86,900 - $147,900. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.

Title: Help Desk Representative II

Location: Frisco United States

Job Description:

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

Support Center Representative

Location: Frisco, TX, hybrid - 3 days in office, 2 days remote

• 2nd shift (10am to 7pm or 11am to 8pm) Tues - Sat or Sun - Thurs*

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to understand the current state of ATMs to fully diagnose problems for resolution
• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
• Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
• Create, review and close tickets and maintain accurate customer records
• Answer inbound calls from clients, customers, and external vendors
• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
• Provide efficient productivity and superior quality service while working in a fast-paced environment
• Ability to effectively handle in user and Regulation E/Card Trace calls from customers
• Make outbound calls to clients, customers, and external vendors
• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
• Ability to work multiple systems simultaneously
• Handle internal/external reports and status updates
• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
• Follow-up on open investigations to ensure smooth handling and accurate closure
• Assume special projects as required by management

SYSTEMS INVOLVED

• Microsoft Office
• ADP Self Service
• CORE
• Device Manager
• Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS

• Bachelors' degree preferred, High School diploma or equivalent required.
• 1 year prior customer service/call center work experience required; preferably in a technical environment.
• Previous handling of inbound and outbound call center phones preferred.
• Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
• Ability to type a minimum of 50wpm.
• Demonstrate independent decision-making skills.
• Ability to work various shifts, including days, evening, weekends, and holidays.
• Must be able to successfully pass all applicable background screening tests.

#CB-1

#hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Title: National Technical Support Specialist

Location: Columbia United States

Job Description:

Employment TypeFull Time Non Exempt

Job Type

Remote

Build the Future with Us — EquipmentShare is Hiring a National Technical Support Specialist - Power Generation

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a National Technical Support Specialist - Power Generation to support our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. EquipmentShare is seeking a National Technical Support Specialist – Power Generation to join our Advanced Solutions ision. This is a key role supporting our growing fleet of rental generators ranging from 20kW to multi-megawatt systems, including diesel, natural gas, and hybrid-powered equipment. You’ll serve as a subject matter expert—providing hands-on technical support, commissioning guidance, diagnostics, and field troubleshooting across the country. You’ll also partner directly with our sales teams to help develop power solutions for complex customer needs across commercial, industrial, utility, and data center markets. This position is fully remote.

Schedule:

Primary Responsibilities

• Act as the technical lead for generator systems in our Advanced Solutions ision
• Support field service technicians with diagnostics, repairs, and commissioning of power generation equipment
• Provide pre- and post-sale support to internal sales teams by attending customer consultations and project planning meetings
• Participate in site walks and pre-job assessments to ensure the correct equipment configuration and distribution is specified
• Help lead deployments, especially complex or high-profile projects, ensuring successful install and customer satisfaction
• Train operations and service personnel on proper procedures, maintenance, and troubleshooting best practices
• Collaborate with OEMs and vendors for escalated support and warranty cases
• Maintain up-to-date knowledge of power generation technologies.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

• Deep understanding of generator systems: diesel and gas engines, alternators, controllers, and transfer switches
• Strong knowledge of AC power systems, 3-phase distribution, grounding/bonding, and voltage configurations (208V, 480V, etc.)
• Proven experience with commissioning, troubleshooting, and field diagnostics
• Ability to read electrical schematics, one-lines, and control logic diagrams
• Strong communication and customer support skills
• Comfortable working independently in a travel-heavy, fast-paced environment

Education and Experience

• High school diploma or equivalent required; technical certifications or associate’s degree in electrical engineering or power systems preferred.
• Minimum 7 years of experience in power systems, load bank application, generator commissioning, or related roles.
• Experience in a technical sales support or project engineering role is preferred.
• Knowledge of testing standards such as IEEE 115, NFPA 110, or utility-specific commissioning practices is a plus.

Physical Requirements

• Ability to walk job sites, climb stairs/ladders, and work around temporary electrical setups.
• Must be able to lift up to 50 pounds periodically.
• Must possess a valid driver’s license with a clean driving record.
• This is a safety-sensitive position; candidates must pass a 10-panel drug screen.
• Must be able to travel 50% of the time with overnight travel required.

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Title: Client Contract Renewal Specialist

Location: Framingham United States

time type

Full time

job requisition id

R3041

Job Description:

The Opportunity 

Renewals are at the heart of Workhuman’s mission. As a Client Contract Renewal Specialist, you’ll own the renewal experience for our customers—ensuring they continue to realize value from their partnership with Workhuman while supporting strong, predictable revenue growth. You’ll work cross-functionally with Sales, Customer Success, Finance, Legal, and RevOps to drive timely, successful renewals and multiyear adoption. 

Your impact will be felt across customer satisfaction, renewal performance, and sustainable revenue growth. 

** This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office** 

**Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.

What We Can Offer You 

• A highly visible role with direct impact on customer retention, revenue growth, and renewal predictability 

• Ownership of renewals that influence gross and net retention, churn reduction, and long-term customer value 

• The opportunity to drive multiyear and multi-product adoption, supporting more stable, scalable recurring revenue 

• Hands-on involvement in forecasting accuracy, pipeline health, and executive-level reporting 

• A seat at the table with Sales, Customer Success, Finance, Legal, Marketing, and RevOps to shape renewal strategy 

• The ability to identify risk early, influence outcomes, and help protect and grow existing revenue 

• A collaborative, human-centered culture that values data-driven decision-making and operational excellence

The Skills You Will Bring 

• 3+ years of experience in renewals, sales operations, customer success, or contract management (SaaS preferred) 

• Strong organizational, analytical, and communication skills 

• Experience managing multiple renewals and deadlines in a fast-paced environment 

• Proficiency with Salesforce (CPQ experience a plus) 

• Confidence partnering cross-functionally and navigating renewal discussions

Achievements / Success Will Look Like 

• High on-time renewal rates and strong gross and net retention 

• Increased adoption of multiyear and multi-product renewals 

• Accurate renewal forecasting and clean CRM data 

• Trusted partnership with internal stakeholders and positive customer experiences

The base salary range for this position is $65,000–$87,000. Offered base compensation within this range will be determined based on the candidate’s qualifications, experience, geographic location, and other factors relevant to the scope and responsibilities of this role.

This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well-being and work-life balance.

Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at [email protected] for assistance. We are committed to ensuring equal access to opportunities for all iniduals. 

The Company:

At  Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace iniduals’ differences and believe that workforce ersity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.  

Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.

• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.

•  We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.

• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

• Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that ersity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a erse candidate pool.

Title: Deposit Application Support Analyst (Traveling)

Location: Allen, TX; Birmingham AL, Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville KY;  Springfield, MO; or Monett, MO, United States

Job Function Customer EducationSpringfield, MO

Additional Location Allen, Texas; Birmingham, Alabama; Cedar Falls, Iowa; Charlotte, North Carolina; Lenexa, Kansas; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri

Workplace Type Hybrid

Travel 60%

Job ID 16696

Job Description:

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

We're seeking a motivated inidual who loves to travel and is excited to join our team of Deposit Operations Analysts. In this role, you'll serve as a key liaison between our bank clients and the software installation team, traveling across the country to support the implementation of new or enhanced software applications. You'll be responsible for guiding clients through every stage of the process-from pre-installation planning and coordination, to hands-on installation, training, and post-installation support. This position requires extensive overnight travel to customer locations throughout the United States and is ideal for someone who thrives in a client-facing environment and enjoys being on the move

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham AL, Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville KY; Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Implementation, design, and training of the Deposit Operations Software Application.
• Consulting with banking client to design parameter set, assisting bank with validation of data conversion, training on Deposit Operations applications.
• Communicate with other application analysts and programmers to analyze and audit transactions flowing through the core systems.
• The successful candidate will travel with a conversion team to the customer site for software setup, training, conversion, and implementations.
• Analyzes the customer's existing products/processes and consults with the customer to map the existing system to the Jack Henry product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer's needs/expectations with programmers, other team members, and team leaders.
• Maintains effective communication with customers throughout the entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• May perform other job duties as assigned.

What you'll need to have:

• A minimum of 18 months of working in a financial institution with deposit applications (teller, new accounts, back office, etc.

• This position entails 50-60% travel for software implementations. All travel expenses (airfare, meals, lodging, and transportation)are covered by the company. You can expect to take 1-2 trips per month, each lasting an average of 6-9 days, depending on the project's phase.

• The ability to work extended hours that include nights and weekend as needed.

What would be nice for you to have:

• Previous bank data conversion experience.
• Silverlake or 20/20 experience.
• Bachelor's degree within Finance or Accounting.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven iniduals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

Title: Treasury Management Sales Analyst

Locations:

•  Denver, CO, United States
•  Minneapolis, MN, United States
•  Milwaukee, WI, United States

Work Type: Hybrid, Full Time

Job ID: 2026-0003228

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The GTM Sales Analyst (SA) is a key contact for Treasury Management customers. As a SA for complex corporate account relationships, they serve as the primary back-up to Treasury Management Consultants (TMCs) and assist with the selling of treasury management solutions and the management of the overall sales process. The SA is responsible to ensure that optimal levels of services are made available. Assisting TMCs in revenue-generating activities and providing primary client support through direct personal contact with customers is expected.

Responsibilities include:

• Analyze multiple resources and tools to acquire a full understanding of the customer's complex needs and desired output.
• Manage all pricing functions and new pricing requests. Compile and analyze pricing information that is very detailed and often interpretive, providing pricing comparisons based on findings. Leading client discussions on less complex pricing requests.
• Assist TMC in reviewing, participating and providing feedback in documenting the strategy and preparation of RFP/proposal content, review and coordination of client responses. Co-lead process with TMC where applicable.
• Facilitate and manage deal development process by collecting inputting and monitoring client data through the deal team life cycle.
• Create and update pipeline opportunities in sales tool. Assist TMC ramping opportunities by maintaining current and accurate client information.
• Gathers necessary client information and prepares documentation to support pre-sale activities in preparation for implementation of financial products and services. Assist TMC in managing the Implementation process when applicable.
• Identify revenue generating opportunities by analyzing data to assist TMC with identifying untapped revenue opportunities and predicting future trends. May work independently on small revenue generating projects.
• In collaboration with the TMC, participate in driving new sales opportunities by identifying client needs and cross-selling Treasury Management products and services. Displays knowledge, proficiency and professionalism in explaining, selling and administering products/services.
• May participate in Working Capital customer engagement and creation of client materials.
• Appropriately initiates actions necessary to meet client needs without explicit management direction or guidance. Uses good judgment in determining when management involvement is required.
• Provide feedback to Sales, Product and Operations regarding the success/deficiencies of existing products, and the need for new product development.
• Participate in key relationship reviews when applicable. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.
• Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Three or more years of relevant experience

Preferred Skills/Experience

• Demonstrated proficiency of all Treasury Management products, systems, processes and understanding of customer use.
• Excellent professional communication and written presentation skills.
• Strong critical thinking, negotiation, problem solving and decision-making skills.
• Ability to manage multiple requests and deadlines simultaneously, set priorities and adapt to changing conditions with limited supervision.
• High level of technological ability, especially Microsoft Office applications.

Location

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,530.00 - $101,800.00

Title: Bilingual New Business Specialist

Location: Remote - Anywhere in Canada

The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Empire Life is looking to hire a Bilingual New Business Specialist to join our Group Operations team! We are actively seeking candidates to fill a current, open position. 

Why pursue this opportunity

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

What you’ll be working on

• Monitor the progress of multiple ongoing implementations and provide regular updates to the customers and distribution partners 

• Apply knowledge of systems, products, processes and contract wording to quickly and efficiently resolve challenges that arise during the implementation process to ensure a smooth implementation process for the customer 

• Work cooperatively with distribution partners and customers to ensure all information required to implement a new group is complete and accurate 

• Manage the end to end implementation process; collaborates with the New Business Coordinators to ensure commitments are achievable and met

• Create a strong first impression of Empire by demonstrating a personal touch, being easy to do business with and professional

• Evaluate and gather additional information, if required; formulate and communicate decisions to ensure a smooth process for the client 

• Work with appropriate peers to recommend and/or establish special contract and/or booklet presentation as required

• Liaise effectively with end customers, distribution partners and other business units

• Support the service and administrative requirements of the business unit

What we’re looking for you to have

• Completion of a University degree in business administration or related discipline

• 1+ years work experience in the insurance/financial services industry or an office environment

• Experience in a customer facing role 

• Working knowledge of group products, contract provisions and administrative procedures

• Bilingualism (English/French) is required

• Ability to present information clearly and logically to a variety of audiences (internal and external)

• Ability to think logically, analyze and solve problems

• Attention to detail/accuracy and the ability to prioritize and balance multiple tasks or projects 

• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases

• Annual bonus program, which recognizes both strong company performance and inidual contributions, for non sales positions

• Competitive uncapped commission, for sales positions

• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account

• Flexible work arrangements and an annual allotment of personal health days.

• Four weeks annual vacation from hire date

• A defined contribution pension plan with generous employer matching

• Top up programs for parental leave and compassionate leave

• Employer-sponsored wellness and recognition programs

• A cash employee referral program

Customer Service Supervisor

Location: Remote - United States

Job number: JR100070

Job Description:

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Customer Service Supervisor? Globe Life is looking for a Customer Service Supervisor to join the team!

The Customer Service Supervisor must possess great communication skills while being able to lead and motivate their team. The supervisor must be organized, reliable and have the ability to lead and manage a team of Customer Service Representatives to produce results.

This inidual is responsible for managing the day to day operations to ensure department KPI's are met. They must be able to work well with others while ensuring tasks are being met in order to achieve team objectives and goals. The supervisor must monitor agents to provide necessary feedback to ensure company policies and procedures are being met.

This is a remote / work from home position.

What You Will Do:

• Develop a high performing team by coaching, mentoring and training Customer Service Representatives.
• Ensure KPI's are met.
• Update and analyze daily & monthly reports.
• Ensure timecard accuracy and sign off on payroll closing weeks.
• Perform QA monitoring to ensure customer satisfaction and accuracy. Also perform side by side nesting and silent monitoring.
• Answer questions from staff and provide guidance and feedback.
• Resolve escalations professionally.
• Review and approve outgoing written communication from agents to customers.
• Ensure adherence to policies for attendance and established policies and procedures.
• Create and deliver corrective action as needed for attendance, adherence, and policy violations.
• Assist with initial interviews for new hires.
• Create and administer annual performance reviews.
• Facilitate team meetings.
• Keep senior management informed on all issues and problems.
• Create ways to optimize procedures and keep staff motivated.

What You Can Bring:

• High school diploma or equivalent.
• 4-5 years of relevant management experience.
• College Degree (Preferred).
• Customer Service Experience with proven experience as a call center supervisor or similar supervisory position.
• Working knowledge of MS Office.
• Knowledge of performance evaluation procedures.
• Outstanding communication and problem-solving skills.
• A results- oriented and forward thinking approach.
• Ability to work under pressure as well as work well with others.
• Ability to multitask and prioritize competing priorities to meet deadlines.
• Excellent time management skills.
• Ability to learn and adapt to change quickly.
• Superb organizational and leadership skills.
• Schedule flexibility to meet call center hours of operation.
• Must be dependable and punctual to ensure call center needs are met.
• Must be professional with the ability to maintain confidentiality.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.