100% remote worktn
Title: Customer Service Representative
- MD Live - Remote
Location: TN-Nashville
Customer Service Representative - MD Live - Remote
LocationTennessee, United States of America CategoryCustomer Service & Claims Posted Date:02/02/2026 Job Id26001093
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Position Summary
The PCC (Provider Command Center) team member will report to a Call Center Team Lead, serving as the gatekeeper of the Patient Waiting Room, Exception Queue, Customer Service Escalations via email, and occasional Inbound Call Center support. The PCC team member is a subject matter expert with call center, clinical, provider, and policy and procedures. They act as a support team to providers as well as outbound patient outreach to assist with any scheduling/rescheduling needs.
Responsibilities
Schedule or reschedule appointments for phone or video consultations
Assist with scheduling behavioral health appointments, outreach to providers for availability
Assist with language specific consultations video or phone consultations for non-English speaking patients
Send escalated alert notification of low provider coverage for state specific patient phone or video consultations to medical providers via text
Monitor PCC exception queue and on-call waiting room to ensure all patients receive consultation within 60 minutes to meet MDLIVE SLAs
Respond to customer service emails: general inquiries, contact request, appointment request, refund request, billing inquiries, etc. within 30 minutes or less
Support Inbound Call Center occasionally, as needed
Answer the dedicated provider line & assist providers
Report any system impacts to CSAdmin, patient portal, or provider portal to production support and open Jira tickets
Qualifications
High School Diploma or GED required
Attention to detail
Capability to respond and act in a fast-paced setting
Ability to multi-task and handle changing priorities
Strong verbal and written communication skills
Resolution and recovery expertise
Resilient with ongoing business updates, training, and job responsibilities
Microsoft experience: Word and Excel
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our isions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
milwaukeeno remote workwauwatosawi
Title: Office Operations Assistant
Location: Wauwatosa United States
Job Description:
Details
- Department: Heart and Vascular
- Schedule: 0.6 FTE | 24 hours a week | Part-time | Days | Between M-F | Days |
- Hospital: St. Joseph Professional Office Building & Wauwatosa Ambulatory Center
- Location: Milwaukee, WI and Wauwatosa, WI
Benefits
- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support: parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
>Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.
Responsibilities
Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.
- Greet patients and visitors, check patients in and out, and obtain necessary documentation.
- Verify and enter demographic information.
- Obtain and verify insurance authorizations/precertification.
- Complete medical record release requests and schedule/confirm patient appointments.
- Enter, review and submit charges for patient procedures and services daily.
- Collect co-payments and reconcile all daily reports and deposits for accuracy.
- Provide general office and clerical support to assigned area.
Requirements
Education:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Additional Preferences
2 years medical office experience, Cardiology experience helpful, EPIC experience helpful, must work well with erse population. Must be able to take both positive and negative feedback.
Why Join Our Team
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.
Equal Employment Opportunity Employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.
ctno remote worksouthington
Title: Operations Supervisor
remote type
On-Site
locations
CT - Southington
time type
Part time
posted on
Posted 4 Days Ago
time left to apply
End Date: April 2, 2026 (30+ days left to apply)
job requisition id
R0827024
We’re building a world of health around every inidual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions:
1. Management
Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all
activities
- Effectively communicate information both to and from store management and crews
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture. (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy
and promote a positive shopping experience for all CVS customers
Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
- Maintain customer/patient confidentiality
3. Merchandise/Presentation
Price merchandise
Stock shelves
Support the planning, execute the displays, sign and inventory of weekly,
promotional, and seasonal merchandise
- Support the planning, execute the display and maintenance of off-shelf merchandise
Required Qualifications
- Deductive reasoning ability, analytical skills and computer skills.
- Advanced communication skills, supervision, and influencing skills
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
- Experience as a retail supervisor
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
25
Time Type
Part time
Pay Range
The typical pay range for this role is:
$18.94 - $27.94
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/02/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
chicagoilno remote work
Title: Operations Manager
remote type
On-Site
locations
IL - Chicago
time type
Part time
posted on
Posted 3 Days Ago
time left to apply
End Date: April 3, 2026 (30+ days left to apply)
job requisition id
R0827605
We’re building a world of health around every inidual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Required Qualifications
- Deductive reasoning ability, advanced analytical skills and computer skills.
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
- Experience as a retail manager or supervisor
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
29
Time Type
Part time
Pay Range
The typical pay range for this role is:
$21.60 - $35.60
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/03/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
flmiamino remote work
Title: Operations Manager
remote type
On-Site
locations
FL - Miami
time type
Part time
posted on
Posted 3 Days Ago
time left to apply
End Date: April 3, 2026 (30+ days left to apply)
job requisition id
R0826813
We’re building a world of health around every inidual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Required Qualifications
- Deductive reasoning ability, advanced analytical skills and computer skills.
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
- Experience as a retail manager or supervisor
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
29
Time Type
Part time
Pay Range
The typical pay range for this role is:
$20.00 - $34.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on:04/03/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
mano remote workwaltham
Title: Field Sales Representative
Location: Waltham United States
Job Description:
Part Time Field Sales Representative
Pay Rate - $27.60 hourly + mileage reimbursement + phone stipend + sales commission
Part-Time Schedule: 5 evenings/week - Hours: 4:05pm to 9:00pm
About the Role: As a Field Sales Representative, we're preparing you to succeed in more than just your current position. This role is perfect for someone who thrives on challenges, loves to connect with people, and is eager to earn extra income. This role will provide you with the foundational education and experience needed for all future sales career growth.
We are not saving lives. We are saving technology. But imagine your life without technology.
Here's what you can expect to do: Our Field Sales Representative are the heroes at the forefront of our commitment to Serve, Solve, Sell. We'll kick things off with paid training -setting you up for success to work independently in the field. You will be trained in all our products and be able to deliver interactive sales opportunities that will teach communication skills, negotiation tactics and problem solving. Coaching, mentoring and ongoing learning opportunities will keep you on track and tech-savvy. Once in the field, you'll consistently demonstrate our Serve, Solve, Sell model below:
Serve:
Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
Solve:
Utilize your expertise to address and resolve customers' tech issues, provide an understandable solution, regardless of their tech knowledge
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
Sell:
Leverage Asurion's growing range of products to offer tailored solutions to customers.
Listen actively to identify customer needs and position products uniquely to meet those needs.
You'll use strong negotiation and communications skills - you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale
Here's what you'll bring to the team:
- Comfortable working in a sales environment with set targets
- A valid driver's license and satisfactory driving record with at least 1 year driving experience
- A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.
- Work a varied 5-day week schedule designed to meet customers on their timeline -this will include evenings, weekends and holidays
- A personal cellphone to keep in the know while on the job
- Must be comfortable working around household pets
- Efficient, adaptable, goal-oriented and persuasive communication skills
- Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
- Naturally outgoing inidual who thrives in human interaction
- Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.
We take care of you (benefits/perks):
- Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!
- Uncapped commissions based on your sales performance paid bi-weekly
- Mileage reimbursement based on IRS guidelines paid weekly
- 35 dollar phone stipend paid monthly
- 3 weeks paid training where your success is our top priority
Get to know us:
Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Health and safety measures:
At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.
#INDDES
100% remote workatlantaazdallasfl
Title: Inside Sales Representative - 2 - Remote 3259295 I-HOLOGIC-2 ISR Endometrial
Location:
Parsippany, NJ – Eastern Time (ET)
Atlanta, GA – Eastern Time (ET)
Jacksonville, FL – Eastern Time (ET)
Dallas, TX – Central Time (CT)
Houston, TX – Central Time (CT)
Phoenix, AZ – Mountain Time (MT, no DST)
Job Description:
Are you passionate about advancing women's health? If so, we have an exciting opportunity for you! IQVIA, in partnership with Hologic, is seeking high performing Inside Sales Representatives (ISRs) to support Novasure, a leading procedure for endometrial ablation.
As an ISR, you'll leverage your sales expertise to schedule virtual calls with physicians, educate them on Novasure, identify key referral networks, and demonstrate how Hologic's innovative procedure can enhance comprehensive healthcare solutions. This role is entirely virtual, utilizing approved tools and resources for effective product promotion.
Join us in making a difference in women's health!
Responsibilities:
- Successfully completes all assigned training for the Virtual Sales Representative role as well as dedicates the necessary time to both retain and build on the foundational product and clinical training
- Conduct all sales activities according to Travel & Entertainment (T&E) guidelines
- Compliance with promotional program and lunch and learns for HCPs.
- Provide timely updates to Project Manager on ongoing business activities, competitive conditions, industry trends, etc.
- Maintain and update current and prospective target referral profiles
- Classify customer clinical needs, goals, and constraints related to patient care.
- Determine where therapies can assist in providing a comprehensive healthcare solution.
- Identify key referral networks for the assigned therapy
- Scheduling virtual calls to meet with physicians
Requirements:
4 yr. degree from an accredited university required
Minimum of 1 year of inside sales experience required
Preferred Experience:
Medical device experience
Experience selling to Primary Care Physicians and/or OB GYNs
Ability to:
Successfully complete client training and meet training expectations
Work a schedule that accommodates potentially different time zones
Able to build and maintain strong customer relationships
Must be energetic, enthusiastic, determined and goal-oriented
Excels in a fast-paced, competitive environment
Strong verbal, interpersonal and listening skills
Ability to adapt quickly to change and work effectively on various assignments
Disciplined self-starter with the ability to work from home and flexibility for field work as required
Proficient technical aptitude with computer technology and devices (e.g. Microsoft Office, CRM experience, iPad, apps, etc.)
Location: Virtual Sales Representatives will be assigned a call list and will be located within the US. The Virtual Sales Representative may live outside of the designated sales territory but will be required to work the territory time zone.
Skills and Abilities:
- Results-oriented with a track record of success and an ability to drive results in a matrix environment
- Self-motivated, disciplined self-starter with an ability to work independently
- Expertise in identifying opportunities and growing referrals in assigned territory
- Ability to adapt quickly to change and work effectively on various assignments
- Good organizational and planning skills, strong attention to detail and accuracy
- Strong communication skills including verbal, written, presentation, interpersonal and active listening skills
- Clear, articulate, and grammatically sound speech
- Excellent rapport building skills
- Strong learning agility with an ability to learn, understand and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
#LI-CES
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $65,000 to $72,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
dallashybrid remote worktx
Title: New Business Service Representative 93293
Location: Dallas United States
Job Description:
Location Designation: Hybrid - 4 days per week
Business Unit Overview
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our erse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview:
Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support the agents practice by managing insurance policy applications as they move through the new business process. Representatives use their solid knowledge of our systems and processes to assist agents with their questions and process service requests with ease. Whether our agents are looking to expedite applications, make a change to an insurance policy, or help their client with a service request, you will be equipped to help them do so.
What You'll Do:
Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters
Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process
Answer incoming calls, greeting customers and potential agent candidates may be required
Assist with in-person responsibilities to provide the support required of the Agents and Agency Managers within the General Office.
What You'll Bring:
Required Skills
The ideal candidate should have 2 or more years of customer service and administrative experience
Strong computer skills with proficiency in the Microsoft Office Suite
Demonstrated ability to multitask effectively
Strong written and verbal communication skills required
Preferred Skills
- Associates, or Bachelor's degree preferred, or equivalent years of related experience
Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM - 5:00 PM during the work week.
Salary
Competitive full-time base salary, overtime eligibility plus target bonus
Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
#LI-JR1
Pay Transparency
Salary Range: $43,000-$47,500
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to inidual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our erse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where iniduals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93293
100% remote workus national
Title: Short Term Disability Claims Manager
Location: United States
Job Description:
Location Designation: Fully Remote
Role Overview:
As a Short Term Disability (STD) Claims Manager, you will develop the knowledge and skills needed to conduct thorough investigations, make determinations regarding short-term disability eligibility for our customers, provide ongoing claim administration, and communicate decisions and status updates. This is a fast-paced job where attention to detail counts. The Claim Manager's decisions have a direct impact on customers' health, well-being and sense of security. The ability to make and effectively communicate decisions within tight timeframes, while integrating knowledge of medical conditions, customer contracts, Group Benefit Solutions and corporate compliance are critical for success.
What You'll Do:
- Make claim / customer eligibility determinations and manage on-going claims for an assigned caseload of short-term disability claims, through capturing medical information, applying appropriate contractual provisions, following legal guidelines, and leveraging expert resources.
- Communicate with claimants, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of short-term disability benefits.
- Support and promote all integration initiatives (including Family Medical Leave, Life Assistance Programs, Integrated Personal Health Team, Your Health First, Healthcare Connect, etc.).
- Ability to handle potentially high levels of call volume from customers and clients.
- Respond to various written and telephone inquiries, including eligibility, approval/denial determinations, status and continuation or closure of benefits.
- Work directly with clients and Vocational Rehabilitation Counselors to facilitate return to work either on a full-time or modified duty basis.
- Network with both customers and physicians to medically manage claims from initial medical requests to reviewing and evaluating ongoing medical information.
- Pay all covered claims accurately and timely.
- Execute on all customer performance guarantees.
- Adhere to standard timeframes for processing mail, tasks and outliers.
- Understand Group Benefit Solutions and Corporate Compliance, Polices and Procedures and best practices.
- Stay abreast of ongoing trainings associated with role and business unit objectives.
- Respond to all telephonic and email inquiries within customer service protocols in a clear, concise and timely manner.
What You'll Bring:
- 2 year minimum of professional experience.
- Strong critical, analytical and investigative skills; ability to gather information, analyze facts, and draw conclusions.
- Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset.
- Ability to build and maintain effective relationships.
- Effective interpersonal, written and verbal communication skills.
- Excellent planning, time management and organizational skills.
- Ability to manage multiple and changing priorities.
- Strong negotiation skills.
- Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset.
- Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously.
- Proficiency with MS Office applications is required (Word, Outlook).
- Proven track record of successfully driving results in a complex matrix environment is a (+).
- Additional experience administering FMLA and/or State Leaves is a (+).
- Knowledge of legal liability, insurance coverage and medical terminology is a (+).
- HS Diploma or GED required. Bachelor's degree strongly preferred.
Technology Requirements:
Functioning broadband (cable/DSL) should meet the following minimum requirements 50mb download/20mb upload speed.
Ability to hardwire into internet connection required.
It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
#LI-ML1
#LI-REMOTE
#LI-HYBRID
Pay Transparency
Salary Range: $42,500 - $65,500
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to inidual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our erse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where iniduals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93274
flhybrid remote work
Title: Analyst - AI Agent Operations
Location: Florida, United States
Job Description:
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space—now powered by intelligent automation and AI-driven experiences.
What’s the position?
As an Analyst - AI Agent Operations, you will play a critical role in designing, analyzing, optimizing, and governing AI-powered agents that support customer experience, risk operations, fraud prevention, and internal workflows. This role sits at the intersection of business, data, and artificial intelligence—bridging operational needs with intelligent agent capabilities.
You will work closely with product, engineering, data science, risk, and customer operations teams to ensure AI agents are effective, compliant, scalable, and continuously improving.
Responsibilities:
Collaborate with business stakeholders to identify opportunities where AI agents can improve efficiency, accuracy, and customer experience.
Gather, analyze, and document functional and non-functional requirements for AI agent use cases.
Translate business workflows and policies into AI agent logic, decision trees, prompts, and automation rules.
Analyze AI agent performance using qualitative feedback and quantitative metrics (e.g., accuracy, resolution rates, escalation rates, latency).
Monitor AI agent behavior to identify gaps, bias, errors, or unintended outcomes and recommend corrective actions.
Partner with engineering and data science teams to support AI agent development, testing, deployment, and iteration.
Define success metrics, KPIs, and reporting dashboards for AI agent effectiveness and business impact.
Ensure AI agents comply with regulatory, risk, and responsible gaming requirements.
Support UAT, validation, and post-launch monitoring of AI agent releases.
Document AI agent workflows, decision logic, escalation paths, and operational guidelines.
Work closely with Customer Operations, Fraud, Risk, and Compliance teams to align AI behavior with real-world processes.
Facilitate feedback loops between end users and technical teams to drive continuous improvement.
Stay current on emerging AI, automation, and agent-based technologies and recommend enhancements.
Proactively identify optimization opportunities to expand AI agent capabilities across the organization.
Job requirements
What are we looking for?
Bachelor’s degree in Business, Information Systems, Data Analytics, Computer Science, or a related field.
Master’s degree in Data Science, AI, or a related discipline is a plus.
Experience in the Online Gaming Industry is a strong advantage.
3–5+ years of experience in business analysis, data analysis, automation, or AI-related roles.
Demonstrated experience working with AI tools, intelligent automation, chatbots, or agent-based systems.
Strong understanding of business processes and how AI can augment or automate decision-making.
Ability to interpret data, model workflows, and translate insights into actionable recommendations.
Excellent written and verbal communication skills, with the ability to explain AI concepts to non-technical audiences.
Proven ability to manage multiple initiatives and adapt in a fast-paced environment.
Strong analytical, problem-solving, and critical-thinking skills.
Certifications:
- AI, Data, or Analytics certifications (e.g., AI fundamentals, data analytics, automation platforms) are preferred but not required.
Preferred Skills:
Experience with AI agents, LLM-based tools, chatbots, or decision automation platforms.
Familiarity with Agile or Scrum methodologies.
Experience working with data visualization or reporting tools (e.g., dashboards, KPIs).
Understanding of risk, fraud, or customer support workflows.
Knowledge of regulatory or compliance considerations related to AI and automation.
Comfort working with technical teams on prompt design, logic flows, and model evaluation.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits
Flexible vacation allowance
A hybrid home / office working model
Startup culture backed by a secure, global bran
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a erse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).
100% remote workfarmingtonut
Technical Documentation Specialist
Location: Farmington, Utah (Remote)
Department: Marketing
Job Description:
Why LoanPro:
“We want to change how the future of finance works. We’re working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance.” -Rhett Roberts, CEO
At LoanPro, we're more than just a fintech company—we’re transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing—it's leading the industry transformation.
How we do what we do:
“Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That’s what I’m most proud of
here at LoanPro- the team that builds LoanPro. We do what we do because of our people.” -Rhett Roberts, CEO
At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.
What you’ll own:
As a Technical Documentation Specialist at LoanPro, you will play a key role in shaping how our product is understood and communicated, contribute to critical resources such as our knowledge base and developer documentation, and collaborate across teams to ensure all content is clear, precise, and effectively meets the needs of our users and stakeholders. You will develop a deep understanding of our target audience and the unique benefits our product offers. Reporting to the Technical Product Marketing Manager, this role is an exciting opportunity for a strategic thinker with a passion for writing and tech to make a significant impact at a rapidly growing company. Responsible for exemplifying excellent customer service and the company’s core values, culture, policy and procedures at all times.
Essential Job Functions:
Write, organize, and maintain our knowledge base and developer documentation articles that explain how to use our product. Ensure that all content, whether internal or external, is clear, technically accurate, and appropriately tailored to meet the needs of different audience segments.
Develop a deep understanding of our product’s functions, features, and integration capabilities.
Work closely with product teams, sales, and customer support to gather the necessary information and insights required to develop accurate and effective content.
An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy.
Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Job Qualifications / Skill Requirements:
- Bachelor's degree or equivalent practical experience
- Exceptional writing and communication skills
- Strong editing and proofreading skills
- Comfortability with reading and understanding basic code snippets
- Experience using or general familiarity with APIs, databases, or programming languages
- Effective collaborator who thrives in a fast-paced environment
Benefits of the Role:
- 80% Medical/Dental
- PTO and Holiday Schedule
- HSA and 401K Match
- Wellness Rewards and EAP
At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.
100% remote workus national
Title: Remote Bilingual Client Retention Supervisor
Location: US Work From Home Remote
Job Description:
Job ID: 27770241
Work From Home: Yes
Work Remote: Yes
Location: US Work From HomeRemote
Full-time 100% Remote Bilingual Client Retention Supervisor Position with amazing benefits!
$45k yearly + Monthly BonusApplicant must be fluent in Spanish and English.GRT Financial, Inc. is a licensed debt settlement company focused on providing cost-effective representation to clients seeking to negotiate the reduction of unsecured debt. GRT is built on the premise of providing the very best service to its customers. To ensure the very best service, GRT ties its own success to that of its clients. We do not get paid unless we settle your debts and take pride in being transparent with our fees and practices.Full-time 100% Remote Settlement Supervisor duties are as follows according to company guidelines and policies.
Responsibilities:
Develop and administer negotiation training across all platforms.
Will review department analytics and Key Point Indicators daily.
Responsible for collecting, reviewing, and analyzing company information to assist company with making sound business decisions.
Identify new methods for improving settlement, negotiations, and department KPI’s.
Participates and contributes actively at each opportunity and meets all company standards including professionalism and attendance.
Maintains and exhibits all company core values.
Interfaces with management, other departments, and third parties to ensure objectives for high standards of efficiency and quality are met in the marketplace.
Always exudes confidence and enthusiasm.
Analytical ability, judgment, numerical comfort and decisiveness and the ability to manage multiple tasks simultaneously are required.
Adheres to performance expectations as defined by management and to consistently self- manage, self-motivate and strive for improvement.
Perform other duties as assigned.
Daily duties and assignments:
Agent Coaching and Call Monitoring.
Enforcing departmental processes and procedures.
Review and Auditing Settlements.
Delegate tasking and settlement opportunities amongst staff.
Weekly accountability breakout with team.
Assisting agents in real time with settlement approvals.
Working with other departments or clients regarding settlement questions or concerns.
Education and Experience:
High School Diploma, BA preferred or equivalent experience and/or related training. Minimum of 2 years’ experience in Call Center, Customer Service, or equivalent experience and/or related training
Call Center: 2 years (Required)
Supervisor: 2 years (Required)
Experience working with a collection agency, debt settlement company, or law firm a plus
Qualifications:
To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.Language Ability:
Basic – Effectively communicate both verbally and in written format. Ability to write simple correspondence. Ability to effectively present information in on-on-one and small group situations to customers, clients, and other employees of the organization.Math Ability:
Basic – Ability to add, subtract, multiply, and ide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability:
Intermediate – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills: Computer skills needed to successfully accomplish the essential duties of this job are as follows: Intermediate skills in Microsoft Word and Excel. Specialty Software Skills:
Benefits:
$45k yearly with aggressive bonus, paid weekly
Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
4O1k/Retirement Benefit Options (See Summary Plan Description)
Paid vacation in accordance with the Company PTO Policy.
100% company covered life Insurance
100% company covered Short/Long-Term Disability
Flexible spending accounts
Employee Assistance Program (EAP)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.Pay Range
$45,000.00 Weekly to $45,000.00 Weekly
100% remote workus national
Title: Associate Customer Success Manager
Location: Remote (United States)
Department: Customer Success
Job Description:
Position overview
Fast-growing measurement company looking for an Associate Customer Success Manager at the beginning of their career journey, who’s looking to grow into a leader within the digital media ecosystem.
Who we are
Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation.
Since 2020, we’ve become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes. Adweek has called Adelaide’s AU “the attention economy’s most widely recognized metric,” and AdExchanger named it “Best Measurement/Analytics Capability.”
Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75.
The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in Google DV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers. Leading brands like Dell, Diageo, and Jaguar Land Rover—along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU’s value across the media lifecycle.
Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.
We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible work options.
How we work
We’re a team of action-oriented doers—management rolls up their sleeves and contributes every day. Our culture is rooted in curiosity and rigor: opinions are held lightly, debated openly, and strengthened through testing. Everyone is encouraged to play a role in shaping planning and strategy.
We’re built on belonging and growth—94% of employees report a strong sense of belonging, and 81% say they’re happy at work.
osition overview
This position reports to the VP of Customer Success; it is a great role for someone excited about learning how to bridge the gap between our clients on the one hand and the Product, Sales, and Engineering teams on the other, keeping everyone up to speed on new developments, client requests, and technical challenges.
You'll be joining a company making a positive impact on the digital media market using evidence-based metrics to increase the transparency of media quality.
This is a fully remote position within the United States, with opportunities to connect with colleagues at our New York office.
Compensation:
This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 15% of total On-Target Earnings (OTE).
Base Range: $51,000 – $59,500
OTE Range: $60,000-$70,000
Performance-based incentives have the potential to exceed the stated OTE.
What you'll learnAn important part of our culture is continuing education and the open sharing of ideas. We offer:
- A large network of investors and advisors for you to access that will help your team succeed
- Mentorship from executives with decades of experience in adtech and media
- Regular internal knowledge-sharing sessions
- Education budget to accelerate your team’s development
Specifically, in this role, you will learn:
- How to draw insights from data (including custom investigations tied to client goals)
- How to manage campaign setup with the integrations team
- How to provide support for AdOps implementation
- How Adelaide’s data and measurement work, and how to communicate its value
Core responsibilities
- Interface with clients to provide support prior to, during, and after campaigns
- Ensure clients understand and use the data provided
- Explain Adelaide’s value and encourage optimizations based on insights from data
- Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals
- Serve as product expert and understand Adelaide data and measurement
- Manage campaign set up with integrations team based on client needs
- Provide support for AdOps implementation
What you'll bring
- 1+ years of experience in an Advertising Technology or Digital Media company
- Excellent communication skills, both written and verbal
- Data visualization/interpretation experience
- Proficiency in Excel and Google office
Benefits
Health & Wellness
- Medical, dental, and vision insurance
- Paid time off
- Parental leave
- Employee Wellness & Development Stipend
- Holiday break
- Volunteer time off
Financial & Compensation
- Competitive salary
- Performance-based quarterly bonus
- Stock options
- 401(k) retirement plan
Workplace & Equipment
- Remote-first environment
- New York office
- Access to WeWork spaces available
Equal Employment Opportunity (EEO) Statement
Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a erse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.
The pay range for this role is:
60,000 - 70,000 USD per year (OTE)
51,000 - 59,500 USD per year (Base)
100% remote workcanadaonottawa
Title: Bilingual Customer Service Broker (Home & Auto Insurance)
Location: Ottawa, ON Canada
Department: Broker Service
- Employees can work remotely
- Full-time
Job Description:
Company Description
Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Job Description
What You’ll Do:
The Bilingual Customer Service Representative is responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.
The core parts of your role will be to:
- Direct or respond to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
- Resolve product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
- Attract potential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
- Process rewrites and remarket following established new-business guidelines.
- File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received, including new coverage announcements.
- Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
Qualifications
Let’s Talk About You:
This is the unique blend of skills and experience we would love to see in an ideal candidate:
- The ability to communicate in French is required.
- A RIBO license is required.
- The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
- Experience in personal lines automobile and property insurance is an asset.
- Intermediate knowledge of Microsoft Office Suite applications.
We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
Additional Information
Salary Range:
This position offers a competitive salary within a range of $55,011.00 to $75,583.00, along with rewarding bonuses that recognize your dedication.
At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
Recruitment Process:
Please note that we do not currently use artificial intelligence (AI) in our recruitment process and this position is being posted to fill an existing vacancy.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a erse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified iniduals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
#LI-Remote, #LI-Hybrid
Title: Customer Service Broker - Home & Auto Insurance
Location: 1400 St. Laurent Blvd, Ottawa, ON K1K 4H4, Canada
Department: Orbit Shared Services
- temprop="employmentType">Full-time
- Department: Orbit Shared Services
Company Description
Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
What You’ll Do:
Reporting to the Assistant Manager, Service, you’ll be responsible for assisting clients by providing product and service information, resolving client complaints, and assessing risks for automobile and property policies.
The core parts of your role will be to:
- Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
- Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
- Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
- Prepares and drafts responses to routine correspondence.
- Processes rewrites and remarkets following established new-business guidelines.
- Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
- Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
- Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
- Performs other duties within competence, as assigned.
Qualifications
Let’s Talk About You:
This is the unique blend of skills and experience we would love to see in an ideal candidate:
- A RIBO licence.
- A minimum of one year’s experience in personal lines automobile and property insurance.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management, project management and organizational skills to manage competing priorities.
- Intermediate knowledge of Microsoft Office Suite applications.
- Bilingualism is an asset
We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
Additional Information
Salary Range:
This position offers a competitive salary within a range of $52,454.00 to $72,100.00, along with rewarding bonuses that recognize your dedication.
At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:
- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
Title: Remote Outbound Call Center Agent
Location: Texas, United States
Job Description:
Overview
Salary Range
$15.00 - $16.00 Hourly
Level
Entry
Job Shift
Any
Education Level
Not Specified
Description
MDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
- Receive in-depth training.
- Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
- Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
- Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
- Secure financial gifts from donors and prospective donors on behalf of our clients.
- Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
- 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
- Dedicated wired internet connection
- A quiet place to work at home free from normal household interruptions
- Basic computer skills.
- A commitment and enthusiasm to the charitable and non-profit causes we represent.
- A willingness to learn.
- Persistence
Benefits of joining MDS:
- $15-$16 per hour for 40 hours shifts (depending on schedule).
- Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
- Paid break time.
- Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
- Paid time off.
- The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.
bbucharesthybrid remote workromania
Title: 7CARD: CX Analyst
Location:
Romania (Bucharest - Hybrid)
Your wellbeing, our mission. Join a company shaping a healthier world.
GET TO KNOW US
7card (by Wellhub*) is a leading player in Romania’s wellbeing market, trusted by over 1,000 corporate clients and supported by more than 600 wellbeing partners across 55+ cities.
*In 2022, 7card was acquired by Wellhub, a global leader in corporate wellness headquartered in NYC and with team members in 11 countries. The acquisition expanded our reach and aligned us with a shared mission: to make every company a wellness company.
At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.
Join us in redefining the future of wellbeing!
THE OPPORTUNITY
We are looking for a customer-obsessed CX Analyst to join our Business Transformation team in Bucharest. As a G1 Analyst, you will be on the front line of our user experience, ensuring that every interaction is handled with care, speed, and high quality. This is an entry-level position perfect for someone with some CX background who is looking to grow within a fast-paced, global environment
YOUR IMPACT
- User Support: Manage and resolve user requests through e-mail and chat, providing clear and effective solutions.
- Customer Experience: Act as the voice of the company, ensuring a positive and seamless journey for our users.
- Operational Excellence: Meet daily performance goals (SLA) while maintaining high satisfaction scores (CSAT).
- Problem Solving: Identify recurring issues and report them to the leadership team to help improve our processes and tools
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.
WHO YOU ARE
- Based in Bucharest (ability to work from the office as required).
- Previous experience in Customer Experience (CX), customer support, or similar service-oriented roles.
- Fluent English (speaking and writing) is mandatory to interact with our global team and users.
- Strong written communication skills with the ability to convey information clearly and empathetically.
- Comfort with digital tools, chat platforms, and CRM systems.
- Resilience and ability to handle high-volume requests.
- Strong attention to detail.
- A "can-do" attitude and a passion for helping people.
We recognize that iniduals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, Please note that prior experience in Customer Service and fluency in English are mandatory requirements.
WHAT WE OFFER YOU
With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:
7CARD: We give you access to the greatest network of sports & relaxation centers in Romania.
FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. (You can change this sentence depending on the role. If it’s hybrid: This is a hybrid role based out of our Bucharest office. If it’s remote: This specific role is a Remote – Romania position, meaning you can work from anywhere within the country.) We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.
FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).
PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.
Diversity, Equity, and Belonging at Wellhub
We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
Wellhub is committed to creating a erse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.
Questions on how we treat your personal data? See our Job Applicant Privacy Notice.
#LI-HYBRID
#LI-LO1
100% remote workchicagoilsouth jordanut
Title: CashNetUSA Application Support Representative (Remote)
Location: Chicago, IL
Job Description:
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT #BI-Remote #LI-Remote
About the role:
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Following the completion of training, your role will involve managing a high volume of inbound calls. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales.
Responsibilities:
- Manage incoming customer calls, providing expert guidance through the loan application process.
- Proactively follow up with customers to encourage the completion of loan applications as necessary.
- Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
- Maintain meticulous and up-to-date customer account records with accurate information.
- Deliver exceptional customer service through clear, professional, and effective verbal and written communication.
Requirements:
- Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
- Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
- Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.
Compensation:
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
cacodenverhybrid remote worknashville
Title: Strategic Customer Success Manager
Location: San Francisco, California, United States
Job Description:
About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
We are seeking a Strategic Customer Success Manager to own and grow relationships with Truework’s most important customers. In this role, you will drive measurable business outcomes by aligning Truework’s solutions to customer objectives, leading adoption and value realization, and serving as a trusted advisor to executive stakeholders. You will manage a portfolio of strategic accounts, ensuring high retention, renewals, and expansion through data-driven engagement and proactive account leadership. The ideal candidate is articulate, credible, and metrics-driven, with a proven track record of building executive relationships within large organizations and driving long-term customer success.
Position Responsibilities:- Own customer success for 10–15 strategic accounts ($100K–$1M ACV), driving adoption, value realization, renewals, and long-term account growth across the full customer lifecycle.
- Act as a trusted advisor and industry SME, building executive-level relationships by demonstrating deep domain expertise, articulating product value, and aligning solutions to customer business objectives.
- Lead onboarding, enablement, and ongoing training programs to ensure rapid time-to-value, sustained engagement, and expanding use cases across customer organizations.
- Deliver data-driven business reviews and success planning, leveraging analytics to measure ROI, track milestones, assess risk, and guide strategic decisions for both customers and internal stakeholders.
- Proactively manage customer health and critical issues, diagnosing root causes, coordinating cross-functional resolution, and coaching customers toward effective solutions that maximize product impact.
- Drive retention, renewals, and expansion by partnering closely with Account Executives on strategic account plans, identifying growth opportunities, mitigating risk, and exceeding net retention targets.
- Serve as the voice of the customer internally, sharing insights with Product, Sales, Marketing, and Operations to influence roadmap priorities, improve user experience, and accelerate adoption and usage velocity.
- Cultivate customer advocacy and operational excellence, fostering referenceable relationships, contributing to case studies and speaking opportunities, and developing scalable processes and best practices to continuously improve customer outcomes.
What you bring:
- 4+ years customer success experience, preferably for a SaaS or financial services product
- Proven ability to maintain highly valuable and outcome-based relationships with a erse customer account base
- Outstanding multi-task task management skills across a varied set of responsibilities
- Passion for working with customers and a desire to deeply understand the Truework Income products, use cases, and technical elements
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
- Ability to build credibility and trust by understanding and addressing customer requirements
- Willing to travel quarterly based on customer and business need
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
Pay Transparency Disclosure
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
On-target Earnings OR Base Salary range (San Francisco, CA)
$128,000 - $151,000 USD
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile. Iniduals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified iniduals with a erse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.Applicant Privacy PolicyIf you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.cdmxhybrid remote workmexicomexico city
Title: Forward-Deployed Data Scientist
Location: Mexico City
Job Description:
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share erse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:
- Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
- Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
- Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
- Contribute to shaping BrazeAI's product strategy and roadmap through customer-facing insights and technical expertise
- Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success
WHO YOU ARE
- Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
- Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
- Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
- Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
- Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL and pipeline optimization, or reinforcement learning algorithms
- Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
- Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
- Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
- Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
bostonhybrid remote workma
Title: Technical Trainer
Location: Boston, Massachusetts
Job Description:
Who Are We?
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
At Postman, we aim to put the customer at the center of everything we do. With over 45 million users, the Customer Education team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers’ journey.
Postman is seeking a Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center.
What You’ll Do
- Design and deliver trainings that help customers understand how to use Postman effectively
- Develop training materials, such as demos and in-product exercises that help customers and internal teams understand how to use Postman at all levels.
- Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs
- Help develop internal tooling to support interactive training sessions
- Keep up-to-date with product updates and new features to ensure training programs reflect the most current information.
About You
- 6 years minimum experience in enterprise training
- 3 years minimum experience with APIs and/or software development (NodeJS experience is preferred)
- Extensive experience using Postman is a plus
- Ability to travel up to 50% of the time
- Consistent track record of successfully handling stakeholder relationships
- Highly organized, with proven ability to work autonomously and run multiple projects at one time
- Plus: speaks at least one other language than English (Spanish is preferred)
The reasonably estimated base salary for this role ranges from $120,000-160,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Austin, Tokyo, Bangalore, Hyderabad, London, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
cahybrid remote worksan francisco
Title: Enterprise Customer Success Manager
Location: San Francisco, California, United States
Job Description:
About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
We are seeking a dynamic Enterprise Customer Success Manager to join the Truework team. Truework CSMs drive meaningful impact with our customers through delivering a high-touch customer experience, performing key account management duties that drive high retention rates, customer satisfaction, full product adoption, and new growth opportunities. The primary goal of a Truework CSM is to ensure that Truework meets and exceeds the needs of our customers, helping them achieve their organizational goals through the use of our solution. This position is designed for an experienced Customer Success Manager who has a keen attention to detail, has a proven success in developing high-value, lasting relationships with Enterprise accounts, is articulate, credible, and metrics driven.
Position Responsibilities:- Own Customer Success responsibilities for 30-40 Enterprise accounts (ACV ranging $50k-$500k)
- Perform initial onboarding and ongoing training of customer accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifecycle
- Facilitate customer contract renewal
- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
- Serve as the income & employment subject matter expert (SME) providing guidance and addressing challenges on the implementation of Truework and ongoing use of our service in their processes
- Perform periodic customer success reviews that unpack account performance, track milestone progress, and expand the use of Truework throughout the account
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Truework
- Review customer usage patterns to gather insights, provide guidance and highlight risk
- Serve as the primary interface to manage and resolve any critical issues with the help of the Technical Support and Operations team
- Team player that provides expert customer insights to Sales for additional product and service growth opportunities, and to Product Management and Marketing on what innovation and continuous improvement is needed in the user experience, product capabilities/features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates.
- Exceed all performance targets, including increasing net retention and growth of customer volume
- Partner and strategize with Account Executives to identify/execute expansion opportunities
What you bring:
- 3+ years customer success experience, preferably for a SaaS or financial services product
- Proven ability to maintain highly valuable and outcome-based relationships with a erse customer account base
- Outstanding multi-task task management skills across a varied set of responsibilities
- Passion for working with customers and a desire to deeply understand the Truework Income products, use cases, and technical elements
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
- Ability to build credibility and trust by understanding and addressing customer requirements
- Willing to travel quarterly based on customer and business need
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
Pay Transparency Disclosure
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
On-target Earnings OR Base Salary range (San Francisco, CA)
$128,000 - $151,000 USD
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile. Iniduals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified iniduals with a erse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.100% remote workus national
Title: Customer Support Representative (PST)
Location: Remote, USA
Job Description:
About us:
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.
The opportunity:
As a Customer Support Representative, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program, and resolving member complaints in a professional and timely manner. This role works closely with our clinical and sales departments to ensure member satisfaction and loyalty.
Location & Schedule:
We are seeking candidates to work remotely Monday through Friday, 8:30AM-5:00PM PST, so MST or PST candidates are highly preferred.What you’ll do:
- Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints
- Maintain ownership of member issues from receipt of the initial request to resolution
- Follow up with members to ensure their issues have been resolved to their satisfaction
- Maintain a comprehensive understanding of the company's products and services
- Utilize member feedback to identify opportunities for improvement and report trends
- Assist in developing initiatives to enhance member experience and satisfaction
- Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform.
- Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries
- Ability to think on your feet and de-escalate member situations
- Assist members with renewal questions and encourage continued care
- Collect feedback from members and process cancellations and attempt to retain members
- Support members’ scheduling and member portal navigation needs and– troubleshooting as needed
- Other duties as assigned
What you’ll need:
- At least one year of relevant work experience in a one-to-one client/patient-facing
- Healthcare tech/start-up experience preferred
- An empathetic customer-service approach that ensures your members feel heard and cared for
- Call management system experience preferred (i.e., Just Call, HelpScout )
- A passion for helping others
- Excellent oral and written communication skills
- Can comfortably resolve issues over the telephone
- A detail-oriented mindset with a knack for organization and clarity - nothing slips through the cracks
- Proactivity, autonomy, and commitment to excellence in your work
- Comfort with autonomy and a passion to take initiative
- Flexibility as roles and responsibilities are subject to change and new ones may be assigned
- Ability to work from home in a quiet space to conduct phone calls.
Benefits and Compensation:
- Equity Stake
- 401(k) + Employer Matching program
- Remote-first with the option to work from one of our centers in NYC or LA
- Complimentary Parsley Health Complete Care membership
- Subsidized Medical, Dental, and Vision insurance plan options
- Generous flexible time off plan
- Annual professional development stipend
- Annual wellness stipend
Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.
The hourly rate for this role is $24.25/hour ($50,440 annually), depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
Inidual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.
At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace ersity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members.
Important note:
In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process.
Please note:
- We will never communicate with you via Microsoft Teams
- We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment
We look forward to connecting!
#LI-Remote
cahybrid remote worksan francisco
Title: Community Specialist (Temporary, 6 Months)
Location: San Francisco, CA
Job Description:
About Faire
Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but inidually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
Faire is seeking a temporary Community Specialist to manage day-to-day engagement across owned social channels, review platforms, and private communities. This is a hands-on execution role focused on protecting brand trust, driving meaningful customer engagement, and turning community activity into insight and advocacy.
This role balances high-volume reactive work with proactive community-building initiatives. Strong judgment, customer-first orientation, and operational discipline are essential.
This is a temporary position with an expected contract term length of 6 months.
What you’ll do
Community Management
- Own daily community management across Faire’s social channels, review platforms, and private communities.
- Maintain a 24-hour weekday SLA on priority inbound responses.
- Manage proactive and reactive engagement across Instagram, Facebook, LinkedIn, and Reddit.
- Engage consistently on Faire-owned content and relevant customer content.
- Escalate sensitive or high-risk issues in partnership with Social and cross-functional stakeholders.
Community Program Operations & Activation
- Maintain and grow Faire’s customer and creator database.
- Identify and surface high-quality UGC and strong-fit community members.
- Support social and campaign activations by identifying spokespeople and managing outreach.
Customer Insight
- Synthesize qualitative community feedback into clear, actionable insights for internal teams
What Success Looks Like
- Strong engagement across owned channels and healthy, well-moderated community spaces.
- Customer interactions that reinforce trust and credibility of Faire’s brand voice.
- Social and campaign teams are effectively supported through community activation.
Qualifications
- Experience: 1-2 years managing customer-facing communications on social channels.
- Strong customer empathy and judgment in public-facing situations.
- Excellent organization and prioritization skills in a high-volume environment.
- Clear written communication and ability to write on-brand, platform-appropriate copy.
- Experience handling escalations of customer issues.
Salary Range
San Francisco: the pay range for this role is $40.40 to $55.55 per hour.
This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.
_Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.
Applications for this position will be accepted for a minimum of 30 days from the posting date._
Why you’ll love working at Faire
- We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
- We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
crypto paycustomer successfull-timenon-techremote - us
Coinbase is looking to hire a Supervisor, Customer Success Team to join their team. This is a full-time position that can be done remotely anywhere in the United States.
100% remote worklithuaniaportugalromaniaspain
Title: (fluent German & English) Customer Support Consultant, Banking (remotely)
Remote Service Delivery Contract RL
Riga, Riga, Latvia
Vilnius, Vilnius City Municipality, Lithuania
Porto, Porto District, Portugal
Bucharest, Bucharest, Romania
Barcelona, Catalonia, Spain
Job Description:
Who we are?
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Deliver outstanding customer support via emails, calls, and chats
Build strong and lasting customer relationships
Resolve customer issues quickly and efficiently, ensuring high-quality solutions
Keep up with evolving tools and technology
Escalate complex issues to the appropriate team for resolution
Apply the latest and greatest customer happiness practices
Maintain a deep understanding of client solutions and meet KPIs
Communicate with developers and cross-functional specialists
What you need to succeed in this role:
Fluency in German and English (C1 or higher), both spoken and written
6–12 months of experience in customer support
Strong analytical thinking, research, and problem-solving skills
Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
Fast and accurate typing skills with confident multi-platform usage
Proven customer service communication skills, including:
Objection handling
Structured and benefit-oriented dialogue
Empathy and clear, professional articulation
Ability to consistently apply these communication skills across all customer interaction channels
Positive, proactive, and responsible attitude
Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)
Benefits and Perks:
Flexible schedule (24/7)
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._
100% remote workmexico
Title: Customer Support Representative
Location: Remote Mexico
Job Description:
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports inidual excellence and takes pride in its erse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Due to business and compliance requirements, this position is open only to candidates residing in MEXICO_. Applications from candidates located outside this region will not be reviewed._
Join Our Team at Mitratech – Where Innovation Meets Heart!
At Mitratech, we’re shaping the future of Legal, Risk, Compliance, and HR for top global companies. We’re a tight-knit, globally dispersed team that values collaboration, innovation, and inclusivity.
We move fast, work smart, and have fun along the way. With a culture built on learning, great people practices, and a strong entrepreneurial spirit, we empower our team to do their best work.
As we grow, we’re always looking for fresh perspectives and passionate problem-solvers. Join us and see what makes Mitratech special!
Customer Support Representative – Be the Voice of Exceptional Support!
We believe that great customer support isn’t just about solving problems—it’s about creating amazing experiences. As a Customer Support Representative, you’ll be the friendly, knowledgeable guide that ensures our customers feel heard, supported, and empowered to use our solutions with confidence. Your role is critical in keeping our customers happy, engaged, and thriving.
What You’ll Do:
- Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets.
- Educate and guide customers through troubleshooting, solution best practices, and educational resources.
- Work closely with various teams to improve documentation, create helpful resources, and share recordings with customers.
- Identify, document, and escalate software issues to our specialized support and technical teams.
- Stay proactive and collaborative, working across departments to improve customer experience.
- Embrace a fast-paced environment where you’ll have the opportunity to wear multiple hats and grow in your role.
What Makes You a Great Fit:
- You’re a natural problem-solver who thrives on helping others.
- You’re a self-starter and continuous learner who loves figuring things out.
- You communicate clearly and effectively—especially via email.
- You’re great at prioritizing, multitasking, and staying organized.
- You have experience working remotely and collaborating across teams.
- You’re tech-savvy, curious, and eager to make an impact.
Bonus Points If You:
- Have experience in SaaS or customer-facing roles.
- Love troubleshooting and finding creative solutions.
- Enjoy working in a dynamic, fast-moving environment.
Our Core Values – What We Believe In:
- Ownership – We take initiative, follow through, and hold ourselves accountable.
- Transparency – Open, honest communication is at the heart of how we work.
- Growth – We embrace challenges, learn continuously, and push ourselves to improve.
- Inclusivity – Diverse perspectives make us stronger, and we foster an environment where everyone belongs.
- Trust – We support each other, act with integrity, and build strong relationships with our team and customers.
Why You’ll Love Working Here:
- A supportive and inclusive culture where your voice matters.
- Exciting growth opportunities and ongoing learning.
- A fully remote work environment with a global team.
- The chance to work with cutting-edge technology and make a real impact.
We believe in hiring great people from all backgrounds because erse perspectives make us stronger. If you’re excited about this role but don’t meet every single qualification, apply anyway! We’d love to hear from you. Join us and be a part of something amazing at Mitratech!
We are an equal-opportunity employer that values ersity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
crystal lakeilno remote work
Title: Front Desk Receptionist - Part Time
Location: Crystal Lake United States
Job Description:
Company Description
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.
For more details about America's Best, visit AmericasBest.com.
At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.
As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.
How would you like Sundays off? Yes, every Sunday we’re closed!
Job Description
What would you do? – The Specifics
- Ensures high quality customer service while following all safety protocols.
- Ensures a smooth flow of customers through the store.
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
- Processes and understands managed care plans while obtaining document information from the insurance company as needed.
- Provides customers basic and accurate information.
- Schedules and confirms appointments, follow-up visits and classes.
- Files all patient records daily and pulls patient files for the next day's appointments.
- Checks order status and notifies customers when orders are in or of any delays.
- Keeps reception area tidy and presentable with all necessary materials.
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
- Participates in regularly scheduled mandatory communication meetings.
Qualifications
Are you the right fit? – The Suitable Talent
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
- 0-2 years related experience or training preferred.
- Experience handling multiple phone lines preferred.
- Strong customer service skills required
- Strong organizational skills required
Education: High School Diploma or equivalent.
Additional Information
At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.
Our Benefits Include:
- 401k retirement savings with company match and stock purchase plan
- Paid sick time
- Parental leave
- Employee eyewear discount
- College scholarship program
Focus on professional growth and long-term career fulfillment:
- Training programs available
- Access to educational courses
- Emphasis on internal promotions and career advancement.
no remote workohshawnee
Title: Senior Administratv Specialist
Location: Shawnee- OH United States
Work Type: Part Time, Onsite
**Job ID:**219524
Job Description:
The Kansas Bureau of Investigation is the premier criminal investigative agency in the state of Kansas. The KBI is dedicated to providing professional investigative, laboratory, and criminal justice information services to Kansas criminal justice agencies in support of public safety and prevention of crime in Kansas. We employ iniduals who exemplify the highest standards of integrity, service, and dedication. Come be a part of something bigger at the KBI!
E-Verify: The Kansas Bureau of Investigation (KBI) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here.
Kansas Bureau of Investigation
About the Position
- Who can apply: Anyone (External)
- Classified/Unclassified Service: Unclassified
- Full/Part-time: Part-Time
- Regular/Temporary: Temporary
- Work Schedule: Mon-Fri 4pm-12am
- Eligible to Receive Benefits: Yes
- Veterans' Preference Eligible: Yes
- Search Keywords: Criminal History Records; Criminal Records; Senior Administrative Specialist
Compensation: $
- Hourly Pay Range: $19.12 + .50/hr. shift differential.
- Salary can vary depending upon education, experience, or qualifications.
Employment Benefits
Day one comprehensive medical, mental, dental, vision, and additional coverage
Sick & Vacation leave
Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
Paid State Holidays (designated by the Governor annually)
Fitness Centers in select locations
Employee discounts with the STAR Program
Retirement and deferred compensation programs
This position captures data from Disposition reports received both manually and electronically. This position updates the criminal history records by interpreting the data, some of which is complex and requires further research, and entering the correct information into the criminal history record.
Job Responsibilities may include but are not limited to the following:
- Capture data from disposition reports submitted manually and electronically.
- Interpret data received and enter the information into the criminal history record with accuracy
- Research to find all information necessary to complete a criminal history record.
- Research and determine entries that meet criteria for the NICS Indices.
- Provide customer service to the general public and law enforcement agencies via phone calls and emails.
Qualifications
Education
- High School, GED
Minimum Qualifications:
- 2 years clerical experience
Preferred Qualifications:
- Experience with Criminal History laws and regulations or clerical experience in law enforcement environment preferred but not required.
Post-Offer, Pre-employment Requirements:
- As a condition of employment, you will be subject to a pre-employment process to include a polygraph examination, fingerprint based records check, and comprehensive background investigation, including reference check of past and present employers. The pre-employment process will be waived for current KBI personnel who have previously completed the screening requirements
mnno remote workwinona
FMI Administrator - Support
Part-time
Location: Winona, MN United States
Job ID: 616750
Type: Part-time
Departments: Administrative
Job Description:
Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
10 - 28 hours/week
OVERVIEW:
Working as Part-time FMI Administrator, you will work in our FMI (Fastenal Managed Inventory) Technology Support Center, assisting with various clerical, administrative and customer service related activities. You will process agreements and invoices, manage emails, place and receive phone calls, data entry, generate reports and other customer service related activities while working towards achieving department goals and objectives and providing world class service and support to the field and our customers.
RESPONSIBILITIES:
The duties and responsibilities of this position include, but are not limited to:
o Processing new agreements and removals for various project types
o Providing clerical and administrative support, including data entry
o Providing support from the field for new agreements, removals and cancellations
o Processing reports for FMI Technology departments and sales teams
o Processing invoices for payment from suppliers
o Creating custom label files to fulfill requests from field teams
o Communicating with the department manager, Fastenal team members and customers
o Maintaining a clean and safe work environment
o Complying with safety regulations
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
o 18 years of age or older, due to the nature of work
o Prior administrative/customer service experience OR industry experience and product knowledge
o Excellent written and oral communication skills
o Proficient using Microsoft Office Suite
o Exhibit strong problem solving, deductive reasoning and decision making skills
o Demonstrate strong math aptitude, attention to detail and sense of urgency
o Learn and perform multiple tasks in a fast paced environment
o Highly motivated, self directed and customer service oriented
o Work independently as well as in a team environment
o Demonstrate strong organization, planning and prioritizing abilities
o Demonstrate our core values of ambition, innovation, integrity and teamwork
o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
ABOUT US:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
PART-TIME BENEFIT:
Fastenal offers a 401(k) with an employer contribution.
COMPENSATION:
The pay range for this position is $16/hr -18/hr.
englong marstonno remote workunited kingdom
Title: Service Administrator
Location: Long Marston United Kingdom
Job Description:
We enjoy working together and can always rely on each other's support.
We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You'll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for a Service Administrator who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.
- Are you a team player?
- Do you have good IT skills?
- Are you customer focused?
- Do you have great organisational skills?
- Can you drive the standard in customer care?
This is a Part Time position, working 35 hours per week.
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 2 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and erse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
Documents
- Service Administrator.pdf (0.88 MB)
abbanffcanadano remote work
Title: Part-Time Retail Supervisor
Location: Banff, AB
Part-Time
Job Description:
Compensation: $19 per hour
Part-Time
Do you love leading by example? Creating spaces where people feel welcome, supported, and inspired to step outside?
At Fjällräven, our mission is to help people feel at home in nature. That goes beyond great gear; it's about meaningful conversations, shared knowledge, and a store culture rooted in sustainability, curiosity, and care. As a Retail Supervisor, you play a key role in bringing that mission to life.
You'll serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. Through thoughtful leadership and genuine guest connection, you'll help ensure every interaction reflects the values we live by.
Come walk with us.
WHAT WE OFFER
Click here to learn more about Fjallraven benefits, including:
RRSP/DPSP program to support your long-term financial wellbeing
Product discounts and access to Fjällräven outdoor events
A strong commitment to sustainability, quality craftsmanship, and responsible business practices
WHAT YOU'LL DO
As a Retail Supervisor, you'll partner closely with the Store Manager and store team to support performance, culture, and community
Leadership & Guest Experience
Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service
Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests
Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose
Store Operations & Keyholder Responsibilities
Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions
Support operational excellence, including inventory accuracy, stock organization, and visual standards
Help ensure a safe, secure, and compliant store environment
Sustainability & Community
Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates
Support community engagement through store events and local partnerships that reflect Fjällräven's values
Represent the brand with authenticity, curiosity, and care, both in and beyond the store
WHAT MAKES YOU A GREAT FIT
You're someone who enjoys problem-solving, staying organized, and working with people. You find purpose in helping others succeed, whether that's a teammate learning something new or a guest heading out on a new adventure feeling confident and prepared.
You bring:
Prior experience in retail or customer service
Leadership skills rooted in trust, example, and collaboration
A strong track record of delivering thoughtful, memorable guest experiences
Clear communication, organization, and time-management skills
Passion for the outdoors, sustainability, and continuous learning
Comfort using retail systems (POS, inventory tools), or a willingness to learn
ABOUT US
Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We're more than a store; we're a community of outdoor enthusiasts who believe knowledge, craftsmanship, and genuine service can create lifelong memories. Together, we help people feel confident, cared for, and at home in the outdoors.
INTERESTED?
Tell us what excites you about this opportunity, and how your leadership style aligns with Fjallraven's mission.
Please complete our brief online application and help others feel at home in nature!
Fenix Outdoor is committed to continually striving to create and promote a erse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.
cahybrid remote worksan francisco
Title: Technical Program Manager, Knowledge Innovation
Job Description:
Location
San Francisco
Employment Type
Full time
Location Type
Hybrid
Department
Technical Program Management
Compensation
- $285K – $335K • Offers Equity
The base pay offered may vary depending on multiple inidualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
More details about our benefits are available to candidates during the hiring process.
This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on inidual performance, team or company results, or market conditions.
OverviewApplication
About the Team
The Knowledge Innovation team is scaling OpenAI with OpenAI. We are building a model powered knowledge system that evolves and learns as our products, systems and customers evolve. We leverage our state of the art models, technologies, and products (some external, some still in the lab) to assist or completely automate robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi-disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and build for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple primitives, to apply world class knowledge to many domains. The work of this team exemplifies use of OpenAI technologies. We build systems so everyone can see the leverage that is possible with well designed AI-based implementations. We do this by working through internal use cases focused on Customers (specifically knowledge systems, automation systems, and automated agent systems) to prove impact, then we scale.
About the Role
We are looking for a technical program manager with both operational and product chops to drive a state of the art ‘future of work’ initiative that supports all OpenAI products and customers. As a TPM, you will work closely with Product, Support, Sales, Research and our leadership team to ensure our strategy and products are well designed, we are executing, and our stakeholder and partner relationships are aligned. You will work closely with the team that builds our globally scaled automation, as well as coordinate with multiple internal and vendor partners to define ambitious goals and milestones. We work very closely with customers, and you will work with current and future customers and partners to define the future of operational work.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Design and implement simple human/AI-cooperative processes that solve complex problems, and adapt to constantly evolving business goals.
Create strong aligned relationships with research, operations, sales and product groups.
Successfully deliver high-profile, complex technical projects against tight deadlines, managing dependencies across multiple teams.
Effectively communicate progress, status, and risk to all stakeholders from internal partners, to strategic customers, and leadership.
Increase structure in logistical processes throughout the entire lifecycle of development, creating technical roadmaps with milestones to deliver them at all stages.
Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering and Technical Program Management functions.
You might thrive in this role if you:
Have 7+ years experience as a Technical Program Manager or similar role, managing complex technical programs at a large scale.
Vision or ambition for how AI can redefine operational knowledge work.
Support and deep operational experience is a must.
Experience working with strategic customers and partners is a must.
Strong track of execution in delivering ambitious goals on complex cross-functional projects.
Exceptional analytical and problem-solving skills, with the ability to identify risks and develop effective mitigation strategies.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
chicagohybrid remote workil
Title: Planner, Media Solutions
Location: Chicago United States
Full time
Hybrid
Job Description:
Work Locations: With the exception of some select roles that have in-office requirements, A+E Global Media operates on a flexible model that allows for remote, hybrid or full time in office work (in certain locales).
Office locations include New York City, Los Angeles, Chicago, and Stamford, CT.
Our list of eligible states in which employees may work remotely includes: California, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oregon, South Carolina, South Dakota, Texas, West Virginia, Wisconsin, and Wyoming.
Division Story
Our mission is to be different, ersified, and necessary. And to make money (put another way, to monetize the content by all A+E Global Media and platforms). We are a sales force that represents a portfolio of innovative culture brands and dynamic advertising solutions. The strength of our portfolio is how we can speak to a wide range of audience interests, connect with original creative storytelling and through multiple always-on distribution touchpoints, deliver a premium, safe environment for advertisers. We pride ourselves on reliable, accountable, and best-in-class service. If this sounds like you, we'd like you to be one of us.
Job Description
THE ROLE:
A+E Global Media is seeking a Sales Planner to join our team. In this role, you will support our sales efforts by building strategic advertising plans, creating integrated proposals, stewarding campaigns, and assisting in presentations. You will have an assigned agency or client list to focus on, but flexibility and collaboration are key. You will also contribute across teams and departments whenever needed to support broader business objectives. Providing outstanding client service and ensuring a seamless experience for our partners will be central to your success.
WHAT YOU WILL DO:
Build Linear and Digital plans in WideOrbit and Operative
Steward campaigns to ensure delivery meets client guarantees
Partner with Account Executives, Manager of Agency Solutions, and Directors to develop business solutions for advertisers
Cultivate strong relationships with agencies and advertisers
Assist in presenting media plans, programming and marketing opportunities
Deliver exceptional customer service by proactively addressing client needs and ensuring satisfaction
Mentor and provide guidance to Sales Service Representatives (SSRs), helping them develop the skills and knowledge needed to advance within the Media Solutions department.
WHAT YOU WILL LEARN:
You will become a trusted business solutions partner, helping advertisers grow through strategic media plans and campaign execution. You will gain exposure to the full sales cycle, from idea development to campaign completion, while staying current on industry trends and technology advancements. You will also develop leadership skills by mentoring junior team members and guiding Sales Service Representatives in their professional growth. Through daily collaboration across departments at A+E Global Media, you will build strong working relationships that foster clear communication and mutual trust with both agency and client partners.
BASIC REQUIREMENTS:
- 2 or more years of experience in advertising or sales research
THE IDEAL CANDIDATE WILL HAVE:
Strong understanding of media terminology and marketing concepts
Excellent communication and presentation skills
A team player who thrives in a collaborative environment
Flexibility and adaptability in a constantly evolving media landscape
Compensation
Annual Pay Range: $68,924 - $79,262
Annual Incentive Target: 7.50%
The annual/hourly pay range displayed serves as a good faith estimate of the
minimum and maximum base pay range for this role. Compensation for the role will
be based on a number of different factors such as a candidate's qualifications, skills,
competencies, location, and experience. A+E offers a competitive total compensation
package, which includes healthcare coverage, 401k matching, and a range of other benefits.
A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company's employment actions and decisions - including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination - are made without regard to an employee's race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Title: Nuclear Document Mgmt Specialist I/II
Location: Surry United States
Job Description:
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.
We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
Job Summary
The Nuclear Records department is looking to fill one position at either Nuclear Document Management Specialist I or II levels at the Surry, VA location. This role will be entry level to fully proficient level in the Nuclear Document Management (NDM) Specialist series, and it will be filled commensurate with the applicant's experience level.
The Specialist supports the mission of the NDM program by performing a variety of work assignments and more specialized tasks to further develop and enhance document management expertise. This level is distinguished from the Nuclear Document Management Specialist I by the increased application of technical and analytical skills and plant process knowledge. This position uses existing policies and procedures to solve routine to more complex problems, receiving some instruction, guidance and direction from more senior level roles. Ensures compliance with regulatory and legal requirements dictated by Nuclear Information Record Management Association standards and DOM-QA-1.
Specific job duties include:
- Processing a high volume of documents from different Nuclear departments through prepping, scanning, and indexing;
- Providing excellent customer service at the Records Counter and via the phone;
- Processing station or other location mail;
- Aiding in the retrieval of records;
- Participating in the annual assessments of priority copyholder locations;
- Ensuring the Emergency Preparedness books are complete and up-to-date;
- Providing station support as needed for the VPP Committee, IDEA Council, ERO members, and fleet/station administrative areas.
In addition, the Nuclear Document Management Specialist II will perform all or most of the following specialized tasks, with some oversight or review of their work. Certain tasks may be station/location specific:
- Creating and maintaining revision-controlled drawings and field books for station craft areas. This involves processing revision-controlled drawings, design changes, ETE's, calculations, specifications and other materials, and communicating with the Engineering group to ensure a quality product;
- Resolving document management issues and implementing corrective actions;
- Researching and retrieving legacy documents and drawings;
- Distributing priority-controlled procedures and drawings;
- Processing Vendor technical manuals and approval packages for specific revised procedures;
- Maintaining and updating each department's Nuclear Records Retention Schedule (NRRS), including reviewing every revised procedure to assess effect on retention, and making updates as needed;
- Assisting more experienced staff with the coordination of internal assessments and Nuclear Oversight Audits;
- Maintaining offsite records and overseeing the filing and destruction of records that have met the retention schedule;
- Training customers on all aspects of records management software applications such as Electronic Document Management Systems (EDMS);
- Providing support to the EDMS Code Manager and assisting station personnel with the assignment and use of the EDMS;
- Processing and maintaining all electronic media and electronic media database;
- Overseeing the inspections for biennial electronic media assessment;
- Maintaining the station's NDM webpage;
- Maintaining and updating DMIS; PASSPORT;
- Providing fleet support for Documentum to include participating in testing, maintenance and improvements;
- Supporting the Micrographics equipment by testing and verifying user manuals.
Required Knowledge, Skills, Abilities & Experience
The knowledge, skills, abilities and experience required for entry into this job include the following:
Nuclear Document Management Specialist I: 0+ years directly related experience;
Nuclear Document Management Specialist II: 2+ years directly related experience;
Ability to learn execute company policies and NDM department procedures;
Ability to manage multiple activities and resources, and to prioritize work;
Ability to exercise independent judgment in accordance with well-defined policies, standard procedures and techniques;
Demonstrated self-motivation and ability to work independently;
Strong analytical and problem-solving skills;
Strong customer service skills and ability to work with a team;
Demonstrated attention to detail;
Excellent oral and written communication skills;
Excellent computer skills
Education Requirements
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:
Associate
Preferred Discipline(s): Business Aministration, Information Systems
Other disciplines may be substituted for the preferred discipline(s) listed above.
Licenses, Certifications, or Quals Description
Working Conditions
Travel Up to 25%
Office Work Environment 76 -100%
Other Working Conditions
With adequate training and support, the NDM Staff participates in an on-call beeper schedule to respond to and support a station's immediate Document Management needs.
Test Description
No Testing Required.
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Title: Patient Services Coordinator II
Location: United States
Job Description:
As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.
Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.
If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!
VPP01C - Patient Services Coordinator II
Brief Description:
This position is responsible for handling customer service inquiries on the phone from a variety of callers. place outbound calls for clarification; determine eligibility of applicant, and other program specific functions or related activities. Daily activities may switch depending upon volume within different operations groups and where the work is needed. Employee will manage communications, applications for eligibility, or other types of information depending on function for that day and program volume.
Shift/ Schedule: Monday-Friday, with shifts scheduled between 8:00 AM and 8:00 PM EST. The start date is scheduled for March, followed by six weeks of mandatory virtual classroom training.
Due to the structured nature of the training, time off requests cannot be accommodated during this period.
Specific job duties:
- Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
- Accurately enter eligibility paperwork and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrolment forms and new patients.
- Maintain accurate and complete documentation and system records of all inquiries.
- Efficiently perform specialized functions for each program with a high level of accuracy. Aid department Lead/supervisor in developing other employees, answering questions, etc.
- Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
- Place outbound phone calls for clarification on any issues involving program guidelines
Desired Skills and Qualifications:
- High school degree or equivalent
- 2 - 3 years of customer service experience
- Proficiency with personal computers; excellent written and verbal communication skills
- Ability and willingness to work a flexible schedule to cover peak times
- Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction.
- Ability to adapt to new situations that may arise due to program changes
- Ability to travel as needed Required
Benefits:
At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.
Here are some of the exciting perks UBC offers:
- Remote opportunities
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match*
- Tuition reimbursement (after 90 days of employment)
- Flexible work environment
- 20 days PTO
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short term disability (after 90 days of employment)
- Long term disability
- Life insurance
- Discount programs
UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a erse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.
option for remote workus national
Title: Manager, Customer Success
Location: Alabama, USA
Hybrid
Team Member
Full-Time
Requisition #: MANAG002374
Description
Who We Are
At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect iniduals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.
As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.
Why Join our Team
At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!
We support our team with a competitive compensation and benefits package, including:
- Annual compensation between $70,000 - $90,000, PLUS an annual performance-based, discretionary incentive.
- *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
- Comprehensive health benefit options: Medical, dental, and vision coverage
- 401(k) with competitive employer match
- Company-paid life and disability insurance
- Paid parental leave and wellbeing incentives
- Generous paid time off, including volunteer time
- Flexible spending accounts for healthcare and dependent care
- Professional development opportunities and tuition reimbursement
- Remote work flexibility (role-dependent)
- Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.
What You Will Do - Essential Functions
This position will require 1-2 days of travel per week to the office location in Birmingham, Alabama.
The Customer Success Manager is responsible for managing the relationship with client companies in directing Lucet service delivery to meet the client companies’ needs and in participating in negotiations on financial matters including pricing changes, benefit issues, program model design, etc. The Customer Success Manager assists in maintaining overall customer satisfaction and account retention. This position is accountable for defining client company needs and implementing strategic action plans to facilitate financial and administrative service performance expectations focused on account satisfaction and retention. The Customer Success Manager is also responsible, when applicable, for executing initiatives designed to build and/or improve the processes that support our customer success strategy for retaining and growing our customers. The Manager plays an essential role in the organization with their performance in this role directly linked to achieving strategic growth initiatives established by executive management.
Customer Relationship & Account Management
- Maintain customer satisfaction and retention through strategic engagement and responsive service.
- Lead account installation and conduct client presentations to support retention and growth.
Performance Monitoring & Service Optimization
- Monitor key service performance areas, identify trends, and track progress against targets, PGs, and action plans.
- Facilitate monthly customer performance meetings and ensure functional areas are held accountable for results and corrective actions.
Strategic Planning, Financial Stewardship & Continuous Improvement
- Develop and implement strategic business plans that align with customer expectations and performance measures.
- Evaluate financial impact of service decisions and lead process improvement and reporting/dashboard projects to enhance operational effectiveness.
Who You Are
Required Qualifications
- Bachelor’s Degree in business, economics, healthcare, or related field.
- 4+ years of experience in a sales, customer success, sales operations and/or customer analytics role.
- In lieu of a Bachelor's Degree, a minimum of 8 years of experience in sales, customer success, sales operations, or customer analytics may be considered.
- Business operations experience, primarily in project management and implementing process improvements.
- Demonstrated knowledge and understanding of sales and client management workflow procedures and general business workflows.
- Strong analytical skills - Ability to break down complex problems into clear, manageable parts and execute the solution.
- Proficiency with MS Office
- Ability to travel up to 25-30% of the time
- Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
Living our Values:
- Serving everyone with compassion and leading with empathy.
- Stepping up and creating value by taking charge and acting when there is an opportunity.
- Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
- Nurturing growth and belonging by respecting and celebrating everyone for who they are.
Competencies
- Persuasive communication skills (both written and verbal, including the ability to synthesize the work of others).
- Demonstrated effectiveness working in a team environment
- Excellent time management and organizational skills
- Work independently and effectively to manage multiple deadlines
- Flexibility
- Working Conditions:
- Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
- A quiet workspace with minimal background noise for calls.
- High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
- Frequent use of computer and phone systems
- Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
- Regular travel to provider facilities or community locations. Employees may be exposed to varying weather conditions, road hazards, and unfamiliar environments.
We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.
This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.
hybrid remote workmnsaint paul
Title: IT Support Specialist
Location: Saint Paul United States
Job Description:
IT Technical Support Specialist
Company
The All Energy Solar team is smart, dedicated to our customers, open minded, and fun. We are composed of the renewable energy industry's best talent. Our projects vary from small residential systems to large scale commercial projects. If you are ready to join a rapidly growing company with opportunities for upward mobility, we encourage you to apply with All Energy Solar.
Description
The IT Technical Support Specialist is responsible for providing reliable, responsive technical support to end users across all departments and locations. This role serves as the primary point of contact for day-to-day IT needs, ensuring employees have consistent access to the hardware, software, network connectivity, and telecommunications tools required to perform their work effectively. The position supports both in-office and remote users and plays a critical role in minimizing downtime and maintaining a stable, secure technology environment.
Additionally, the IT Technical Support Specialist focuses on desktop and endpoint support, user account administration, network and VOIP troubleshooting, and adherence to established technology standards. This role contributes to IT projects and operational improvements while collaborating with internal teams and vendors as needed. Success in this position requires strong troubleshooting abilities, clear communication with non-technical users, and the ability to work independently while delivering a high level of customer service and technical reliability.
Responsibilities & Essential Functions
End-User Technology Support & Service Delivery
- User Support: Provide responsive in-person support for on-site users and remote support for work-from-home and satellite office employees via phone, remote tools, and ticketing systems.
- Incident Resolution: Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and peripheral issues in a timely and customer-focused manner.
- Help Desk Operations: Configure, manage, and maintain a Help Desk ticketing system, ensuring accurate documentation, prioritization, and resolution tracking.
- Technical Guidance: Provide clear technical instructions and recommendations to non-technical users, escalating issues when appropriate.
Hardware, Software, & Endpoint Management
- Technology Assessment: Analyze desktop and endpoint computing needs across departments and make recommendations for appropriate hardware and software solutions.
- Standards Definition: Establish and maintain company standards for desktop hardware, operating systems, and approved software.
- System Deployment: Install, configure, and maintain desktop and laptop hardware, operating systems, applications, peripherals, printers, and related equipment.
- Lifecycle Maintenance: Perform system updates, patches, upgrades, and replacements to ensure performance, security, and compatibility with business needs.
Network & Telecommunications Support
- Network Troubleshooting: Support and diagnose network-related issues, including DHCP, DNS, gateways, and local connectivity problems.
- Wiring & Ports: Manage network ports, support wiring from endpoint devices to network ports, and maintain wiring closets.
- Remote Connectivity: Provide network support for home-based workers, including Wi-Fi configuration, router troubleshooting, ISP coordination, and best-practice guidance.
- VOIP Administration: Support VOIP telephone systems, including adds, changes, phone trees, call groups, and troubleshooting.
- Mobile Device Management: Support and manage Android and Apple phones and tablets including data plans and equipment upgrades and purchases
Systems Administration & Access Management
- User Administration: Administer user accounts, permissions, and access for platforms such as Google Workspace, NetSuite, Salesforce, Blueink, and other approved systems.
- Security & Access Controls: Follow established IT policies for account provisioning, deprovisioning, and system access management.
- Vendor & Contractor Coordination: May serve as a technical point of contact for vendors or contractors performing IT-related work.
Project Support & Collaboration
- IT Project Participation: Participate in or lead IT infrastructure and end-user technology projects as assigned.
- Cross-Team Coordination: Collaborate with internal teams to support technology initiatives while maintaining alignment with established systems and platforms.
- Process Awareness: Apply ITIL principles and best practices when managing incidents, requests, and changes.
Performance Success Indicators
- Issue Resolution: Timely resolution of help desk tickets with high user satisfaction.
- System Reliability: Minimal downtime related to desktop hardware, endpoint systems, and network access.
- Standards Compliance: Consistent adherence to approved hardware, software, and access standards.
- Documentation Quality: Accurate and complete ticket documentation and system records.
Other Duties
- Other duties and tasks as assigned by management.
- Contribute to a positive and inclusive work environment.
- Exemplify All Energy Solar core values (Safety First, Dependability, Do the Right Thing, and Want to Win).
Skills/Qualifications
Experience
- 2+ years of experience supporting a variety of hardware, software, networked systems, or related field preferred, or an equivalent combination of education and relevant work experience considered.
- Previous Help Desk or IT service experience.
Technical Proficiency
- Proficient in Google Suite/Google Workspace (Slides, Sheets, Calendar, Forms, Docs, Gmail) or related software (preferred).
- Proficiency in CRM, ERP, and other related software. Salesforce, NetSuite, and RF Smart experience (preferred).
- Experience with PC and laptop hardware installation, maintenance, and troubleshooting.
- Proficiency with Windows, Android, and iOS operating systems.
- Working knowledge of desktop networking concepts and technologies.
- Experience supporting printers, peripherals, and VOIP systems.
- Familiarity with Help Desk ticketing systems and ITIL-based service processes (preferred).
- A+ certification or similar IT certification (preferred).
Core Skills
- Ability to analyze system data and build reporting to support operational and financial decision-making.
- Ability to manage multiple system initiatives and competing priorities.
- Strong interpersonal and communication skills for cross-functional collaboration.
- Ability to work tactfully and effectively with leaders across departments.
- Ability to clearly communicate through multiple channels with internal teams.
- Ability to translate complex processes into clear SOPs and training materials.
- Able to work under pressure, prioritize work, and meet deadlines.
- Comfortable working in a dynamic work environment with changing priorities.
- Proactive and solution-oriented demeanor.
- Excellent organizational skills and attention to detail.
- Ability to manage time effectively and work independently with minimal supervision.
- Detail oriented.
- Ability to thrive in an independent role.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer (frequent).
- Must be able to lift up to 15 pounds at times (frequent).
- Ability to type at least 40 words per minute (frequent).
- Must be able to access and navigate each department at the organization's facilities.
Compensation & Benefits
- This is a full-time exempt salaried position with an expected base annual salary range $70,000 - $80,000 (Depending on Qualifications & Experience).
- Hybrid: This position is eligible to work a combination of in-office work at AES headquarters (St. Paul, MN) and remote/work from home eligibility: (*Note: this is subject to change by management based on company and business needs, may or may not be eligible until 90+ days of employment/training period completion, will be determined and agreed on by management and employee, and contingent upon employees being in good standing).
- Schedule: Monday - Friday, 8:00 AM - 5:00 PM (company core hours). This position and the working schedule offers flexibility and may require additional hours outside of normal working hours including but not limited to mornings, evenings, and weekends.
- PTO accrual per hour will be .03847, up to 80 hours annually (120 hours annually after year 1).
- 6 paid holidays + 1 floating holiday.
- Dental + vision insurance (free for inidual).
- Health insurance (free inidual option).
- 401K with company match (eligible after 90 days, age 21+).
- Discretionary Profit Sharing Bonus based on company performance.
- Free employee assistance plan.
- Much more!
Apply
Please include a resume with your application. We can't wait to hear from you!
Equal Employment Opportunity Statement
All Energy Solar is an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location that we facilitate. All Energy Solar is a proud promoter of employment opportunities to our Military and Veterans.
caescondidohybrid remote work
Title: Insurance Biller II
Location: Escondido United States
Full-Time
Hybrid
Locations
Showing 1 location
Escondido, CA 92025, USA
Job Description:
ABOUT US:
Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.
ROLE OVERVIEW and PURPOSE:
The Insurance Biller II works to support the mission and vision of Neighborhood Healthcare (NHC) by processing and supporting the medical billing process for patients and other funding sources. This role will validate correct coding processes to ensure compliance with NHC, contracts, funding programs, and agencies.
This is a hybrid position with a typical schedule of 2 days onsite and 3 days remote. This role will also be expected to come onsite for department meetings every 2 months.
RESPONSIBILITIES:
- Reviews progress notes to obtain payer measures and requirements information for proper submission compliance
- Reviews and obtains required information for missing and incomplete billings, such as missing DX, procedure codes, payer specific needs, eligibility screening, and coverage verification
- Creates and submits claims for clean billable charges and statements in compliance of correct coding initiatives and billing industry requirements
- Processes and monitors system claim status categories to ensure all transactions are captured for month end close
- Registers patients in the payment portal, as needed
- Reviews, processes, and obtains patient eligibility information to ensure accuracy and completion, including acquisition of authorization numbers, as needed
- Applies discounts to billing statements for patients eligible for the Sliding Fee Discount Program (SFDP), as needed
- Posts patient and insurance payments to account balance adjustments and write offs, as assigned
- Monitors and reports insurance payment denials, including coding issues and benefit changes
- Reviews and processes aging claims and denials, including claim tracers, corrected claim submissions, appeals, and consistent revenue flow
- Reviews and processes refunds and insurance recoupment requests
- Submits patient statements on cash accounts, as needed
- Processes monthly collection accounts for collection agencies, as needed
- Supports site related phone lines and voicemails; returns calls, as needed
- Discusses escalated billing inquiries with patients, third party payers, and/or sites to resolve account questions and/or problems
- Negotiates payment plans with patients, as needed
- Provides excellent customer service to patients and escalate issues to a supervisor, if needed
- Responds to site, insurance, and patient correspondences related to billing in a timely manner
- Attends billing training and team meetings
EDUCATION/EXPERIENCE:
- High school diploma/GED required
- Two years of dedicated medical billing experience in a healthcare environment required
- Medical Billing or Coding Certification from an accredited school preferred
- Experience working in a specialty and/or FQHC community clinic is preferred
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
- Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
- Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
- Knowledgeable about and experience with insurance eligibility processes and coverage guidelines for multiple carriers
- Knowledgeable about and experience with billing compliance standards
- Knowledgeable on uses of CPT, HCPCS, and ICD codes
- Knowledgeable with insurance payers, funding sources, and managed care plans.
- Ability to successfully manage multiple tasks simultaneously
- Excellent planning and organizational ability
- Ability to work as part of a team as well as independently
- Ability to work with highly confidential information in a professional and ethical manner
Pay Range: $25.67 - $32.11 per hour, depending on experience
Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Title: Patient Account Billing Specialist
Location: Hibbing, Minnesota
Work Type: Hybrid
Job ID: 153132
Salary: $18.31-$26.37 / Hourly
Job Description:
Fairview Range is hiring an Account Billing Specialist to join our Patient Finance Department in Hibbing, MN.
This role entails ensuring that claims are filed promptly with third party payors and following up in a timely and efficient manner to ensure maximum reimbursement is received for services provided. Additionally, the Account Billing Specialist provides support to the public in understanding billing requirements and procedures while maintaining a high level of customer service. You will act as a liaison with patients and payers about accounts with our organization. This list of responsibilities is not exhaustive, and additional tasks may be assigned in the future as needed.
Schedule: The position will require you to work 80 hours per two weeks, with 8-hour shifts on the day shift. No weekends. This is a hybrid role, working one site, 1 rotating day approximately every 9 weeks.
About Fairview Range
Fairview Range is an affiliate of M Health Fairview, a partnership of Fairview Health Services, the University of Minnesota, and M Physicians. Together, we offer access to breakthrough medical research and specialty expertise as part of a continuum of care that reaches all ages and health needs. The most comprehensive health care network in northeastern Minnesota, Fairview Range includes Fairview Range Medical Center, Fairview Mesaba Clinics (with locations in Hibbing, Nashwauk, and Mountain Iron), Fairview Range Home Care and Hospice, and Fairview Transportation Services.
Apply today to join our 34,000+ employees and 5,000+ system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other.
As an Account Billing Specialist, you will be responsible for:
- Processes claims within assigned responsibility in a timely and efficient manner, performing all associated duties to assure correct, complete claims, facilitating maximum reimbursement.
- Analyzes, edits, and corrects claims data according to established procedure. Maintains knowledge and understanding of billing system(s) rules, processes, and edits claims.
- Inputs data to multiple computerized systems accurately, efficiently, and consistently.
- Performs work as scheduled, prioritizing as required for maximum cash flow.
- Demonstrates thorough knowledge of third-party payers' varying claims requirements, multiple computer system capabilities relating to claims production, and admitting/health information input as it affects claims.
- Resolves claim denials and claim rejections in a timely manner.
- Resolves outstanding account balances with insurance companies.
- Process primary, secondary, and tertiary insurance claims accurately and timely for prompt payments of patient accounts.
- Handles phone, mail, and personal inquiries from patients, third party payers, attorneys, etc., regarding patient accounts.
- Assists and investigates inquires with patients or third-party payers to resolve questions or problems with the billing process.
- Resolves all correspondence received addressing problems with charges or payments in a timely and effective manner.
- Performs duties with a minimum of supervision, exhibits initiative and good judgement as well as thorough knowledge of ethical and legal billing procedures.
- Uses AIDET when working with patients and customers and exhibits excellent Customer Service skills.
- Serves as the organization's liaison with patients or other payers who have questions or concerns on any of their Range Regional Health Service patient accounts.
- Provides backup for all positions in PFS.
- Demonstrates knowledge of and ability to perform basic duties of PFS staff.
- Performs assigned tasks efficiently and in a timely manner.
- Seeks instruction from Supervisor or manager as needed.
- Actively participates in RRHS continuous Process Improvements and Quality Initiatives.
- Performs other job-related duties as assigned.
- Recognizes billing issues/patterns & provides feedback as appropriate.
Required Qualifications
- Associate of Arts in a related field or
- Bachelor of Arts or
- 2 years Two or more years of recent hospital and/or clinic billing or equivalent experience
Benefit Overview
Fairview Range offers a generous benefits package, including but not limited to medical, dental, vision, PTO and Sick and Safe Time, tuition reimbursement, retirement and more!
Compensation Disclaimer
An inidual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored
100% remote workca
Title: Partner Success Specialist -
Location: California United States
Work Type: Remote, Full Time
**Job ID:**JR04850
Job Description:
At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K-8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.
Partner Success Specialist - California
The Partner Success Specialist serves as the central point of contact for educators utilizing a number of Curriculum Associates' products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations, utilizing efficiency tools to impact large numbers of educators with planned outreach. The Partner Success Specialist is also responsible for providing responsive service to educators in need of assistance with various aspects of their program implementation. The Partner Success Specialist partners with internal team members to provide best-in-class service to our educators.
Location: We are seeking to hire a candidate who will work remotely, and will support Pacific Standard hours.
We are seeking a candidate that start within the next 30 days.
The impact you'll have:
Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive communication and timely responsiveness to evolving educator needs to ensure strong implementations
Consistently use outlined tools and processes to ensure your assigned educator accounts are set-up for successful implementation from the start, partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for implementing the program
Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team members and educators
Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready Connect platform
Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding their implementation success
Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements
Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high-quality service for educators
Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our impact in these accounts
Support territory pilot strategy with new and existing users to achieve a strong conversion rate
Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations
Who we're looking for:
You have an Associate's Degree or equivalent experience
You have 1 year or more experience in customer service, sales, or teaching (or a combination)
You have a combination of education and experience that proves competency in the requirements of the role
You are proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365)
You have strong listening and communication skills - both oral and written
You have strong interpersonal and customer centric skills - build trust and dependability
You are an ongoing learner - able to learn and incorporate new and complex concepts quickly
You are results oriented - follow through to complete assignments , a self-starter, and able to work independently, with some direction and collaboratively, in a team environment
You possess a high attention to detail and ability to follow complicated directions
You are effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations and pressing deadlines
You demonstrate integrity, ethical standards, and a professional demeanor
You employ strong organizational and time management skills, along with the ability to prioritize tasks based on importance
You feel comfortable in a fast-paced environment
You exhibit excellent problem solving and analytical capability
Preferred, but not required:
Bachelor's Degree in Education or Marketing/Business
2 years or more experience in customer service, sales, or teaching (or a combination)
Previous experience as a K-12 Educator, in Education Sales, or in Customer Management
Travel: Candidates should expect to travel up to 10% of the time for periodic school visits, attendance at educator events, and attendance at company national and regional meetings.
Compensation: Competitive base salary and benefits package along with the opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your inidual and team performance.
Salary range for this role: $43,375 - $70,875
The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an inidual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case.
#LI-RH1
100% remote workus national
Title: Regional Sales Manager
Location: United States
Job Description:
Virtana Corp. provided pay range
This range is provided by Virtana Corp.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$150,000.00/yr - $165,000.00/yr
Direct message the job poster from Virtana Corp.
Rebecca Gordon
Rebecca Gordon
Senior Recruiter at Pop-Up Talent
Regional Sales Manager
USA Remote
- Salary: $165K/yr base salary
Pop-Up Talent is a proud talent partner of Virtana, a leading provider of AI-powered infrastructure performance management and observability solutions. Virtana helps organizations optimize their hybrid and multi-cloud environments with real-time insights, intelligent automation, and cost efficiency — empowering businesses to deliver exceptional performance and scalability
SUMMARY:
- As a Regional Sales Manager (RSM), you will be responsible for driving the overall sales revenue in a defined geographic territory in the United States. The ideal profile for this role is an inidual who has at least 10 or more years of selling experience in the high-tech (IT) marketplace. Preferred candidates will have a strong history of a proven track record of consistent sales success in developing and maintaining global enterprise accounts within large territories, success being defined by Q/Q as well as Y/Y meeting and exceeding their sales plans. A strong background in storage, ITOM, APM SaaS sales and On-premise or SaaS Observability platforms. Further, strong financial acumen and skill developing new sales opportunities within a "green" field territory as well as expanding sales within existing accounts. Additionally, candidates will have a strong history and background of working closely with partners
RESPONSIBILITIES:
- Build and/or develop comprehensive sales initiatives within a region
- Create and maintain high-level executive relationships in addition to departmental-level teams
- Identify opportunities for new business and expansion into untapped markets
- Become the "Point Person" within the region to drive revenue across Virtana's product segments with additional available resources (Solution Consultants, Consulting Services, Marketing)
- Build cross-functional relationships within Virtana to ensure timely and accurate forecasting
- Participating in weekly forecasting reviews, and quarterly sales review with the sales management team
- The Regional Sales Manager opportunity is ideal for those with exceptional influencing skills, ability to communicate on all levels, and exude a positive attitude and high energy to achieve maximum results
REQUIREMENTS:
- At least 10 or more years in outside sales with a successful history in selling software and services into large enterprise accounts
- Initiative-taker, Creative, Entrepreneurial
- Experienced with Value-Based selling rather than reliance on feature/function
- Experience with MEDDICC or similar sales process
- Experience in ITOM (Infrastructure Technology Operations Management) and/or Storage technologies and/or APM (Application Performance Management)
- Experience with Cloud Migration and Cost Optimization Tools – Desired
- Cloud/Hybrid IT industry experience – Highly Desired
- Experience in both start-up and larger technology companies is a plus
- Strong experience working with partners to drive sales
Education:
- Bachelor's degree; or equivalent work experience
WHY JOIN VIRTANA?
- Make a direct impact on the growth of a global technology company
- Work in a flexible, innovative, and collaborative environment
- Competitive compensation and equity opportunities
- Opportunity to scale a region from early-stage foundation to full-scale operation
ABOUT VIRTANA:
- Virtana is the leader in observability for hybrid infrastructure. The AI-powered Virtana Platform delivers a unified view across applications, services, and underlying infrastructure, correlating user impact, service dependencies, performance bottlenecks, and cost drivers in real time. Trusted by Global 2000 enterprises, Virtana helps IT, operations, and platform teams improve efficiency, reduce risk, and make faster, AI-driven decisions across complex, dynamic environments. Learn more at virtana.com.
We are an equal opportunity employer, and we are an organization that values ersity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req25-00138
100% remote worknew york cityny or us national
Title: Onboarding Specialist
Location: New York, NY, United States
Operations – Operations /
Full time /
Hybrid
Job Description:
About Cents
Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business in a box platform to help operators start, manage, and grow their business. By building a market-leading SaaS (software as a service) product for this industry, our goal is to outsource America's laundry day to the local laundromats.
Our team is full of passionate technology experts, obsessed with modernizing the large and resilient laundry industry through our suite of of software and hardware products. We are obsessed with supporting and empowering SMB's, and feel the unique responsibility and opportunity we have to elevate an industry that is prime for innovation. We're adding great talent to help achieve this mission, and that's where you come in!
About the Role
You should have a true entrepreneurial spirit, be open to frequent change, and a passion for building processes from the ground up. As a start-up, you'll play a key role in leading our customer onboarding initiatives and testing out different approaches (white glove vs. self-serve). Our company is revolutionizing how laundromat owners use software. Your goal should be to help guide them through their journey to start using Cents.
As an Onboarding Specialist, you will be part of the customer success team for Cents users located across the U.S. Your job is to onboard each operator to Cents by setting up and customizing their marketing suite level products. You will support the provisioning, setup, and management of our marketing technology solutions. This role sits at the intersection of technology, partners, and customers, ensuring smooth onboarding, accurate account configuration, and clear communication throughout the process.The ideal candidate is a tech-savvy self-starter with a positive attitude, a passion for helping people, and a detail-oriented team player. You must be relationship oriented and put a high value on customer service. You need to be comfortable promoting and educating clients on the value and benefits of our software.
About You
The ideal candidate is a tech-savvy self-starter with a positive attitude, a passion for helping people, and a detail-oriented team player. You must be relationship oriented and put a high value on customer service. You need to be comfortable promoting and educating clients on the value and benefits of our software.
What You'll Do
- Onboard Cents customers by provisioning and configuring marketing suite products from the backend systems and ensure they are live with the software as quickly as possible
- Support the creation and setup of phone numbers, customer websites and mobile applications while monitoring progress and address roadblocks for operators who are onboarding
- Coordinate with external partners to onboard customers quickly and efficiently while keeping customers informed of onboarding status, timelines, and next steps
- Manage and maintain accurate customer account details within the CRM
- Proactively reach out to customers to collect required information and clarify requirements to ensure all configurations meet quality, accuracy, and compliance standards
- Troubleshoot setup issues and collaborate with internal teams to resolve them
- Provide incredible customer service during every interaction with clientsAd Hoc responsibilities as required
Qualifications
- B.A, B.S. or equivalent degree
- Familiarity with marketing platforms, websites, and mobile app setup (hands-on or support role) is preferred, but not required
- Experience in SaaS and CRM platforms is preferred, but not required
- Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result
- Organizational skills, detail, and task-oriented
- Excellent written and verbal communication skills
- Self starter & Team player mindset
- Ability to work effectively in a fast paced environment
$70,000 - $75,000 a year
There's a Laundry List of Why You'll Love Working at Cents!
We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at.
We are overachievers - The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times.
We are students - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
We are committed to ersity and a tight knit community - We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate erse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Benefits and Perks
We offer great compensation packages, comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.
- Competitive salary
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City and San Francisco
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter benefits
- Laundry allowance to give you time back, and to support our customers' businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
Title: Advisor, Customer Business Unit Program Mgmt
Location: Remote, United States
Job Description:
Req ID: 132405
Region: Americas
Country: USA
State/Province: New Hampshire
City: Remote Employee US
Summary
The Global Customer Business Unit (GCBU) Account Manager acts as a vital member of the Account Management team, providing comprehensive support for the operational management of complex customer programs and projects. This role contributes directly to ensuring on-time, on-spec delivery, supporting the achievement of critical operational key performance indicators (KPIs), and meeting defined program goals. The Account Manager works closely with the GCBU leadership team, coordinating execution activities across internal functions (Sales, Supply Chain Management, Operations, Engineering, Manufacturing, etc.) to ensure collaborative execution and customer satisfaction.
The preferred candidate will be based in the Bay Area. Travel requirements dependent on candidate location but anticipated to be up to 25%.
Detailed Description
The core responsibilities of the GCBU Account Manager focus on execution support and operational engagement:
Account & Program Execution Support
Support the Account Management Lead as a key point of contact for day-to-day program execution and project lifecycle management.
Work closely with the internal Account Management Lead to coordinate the account team's interface with cross-functional groups, including Development, New Product Introduction (NPI), Sales, Supply Chain Management, and Manufacturing.
Assist in developing comprehensive program plans, schedules, and tracking resource commitments to ensure customer deliverables are met on time and to meet financial goals.
Participate in program tracking meetings and operational reviews with both the customer and the internal account team, ensuring transparent communication.
Support the implementation and maintenance of customer business processes, communication flows, and issue escalation protocols.
Performance Metrics and Delivery Assurance
Assist in the tracking and reporting of all key program performance indicators (KPIs), operational metrics, and critical delivery milestones.
Monitor and report on overall program execution status and adherence to defined strategic and operational objectives.
Support the development of clear and measurable action plans to correct schedule deviations or issues impacting program scope or quality goals.
Participate in program execution reviews, focusing on planning, adherence to schedules, and monitoring operational efficiency.
Help ensure compliance with all contractual and performance commitments related to delivery, quality, and timelines.
Customer Relationship & Communication
Communicate with the customer as directed by the Account Management Lead to ensure ongoing satisfaction with products and company performance.
Participate in the process of receiving and documenting customer issues and complaints, helping to coordinate internal responses, and following up to closure.
Assist in soliciting performance feedback, preparing customer satisfaction surveys, and communicating critical insights back to internal teams.
Support the Sales team and GCBU leadership by gathering and formatting necessary content for customer communications and business reviews.
Knowledge/Skills/Competencies
Strong Teamwork, Collaboration, and Communication skills, with a focus on working effectively within a large group environment.
Proven ability to work effectively across global Cross-Functional Teams in a matrix organization structure.
Foundational expertise in Program Performance Management and Operational Delivery Assurance.
Practical knowledge of KPI definition, data tracking, and reporting methodologies.
Strong skills in Relationship Support and customer communication.
Excellent understanding of Program Lifecycle Management and operational methodologies.
Solid grasp of Industry, Market, and Technology relevant to the customer's business.
Proficiency in Data Analytics and the ability to rapidly learn and utilize internal IT tools for performance tracking.
High degree of computer literacy, with strong proficiency in Microsoft Office applications.
Excellent understanding of company capabilities, offerings, sites, and key functional teams (e.g., Celesca's ecosystem).
Physical Demands
- Duties of this position are performed in a normal office environment
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
- Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)
Salary
The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range.
The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.
108K - 161K.
Typical Experience
3-5 years of relevant professional experience, preferably in program management support, customer-facing roles, or strategic account execution within the relevant industry.
Typical Education
Bachelor's degree in a related field (e.g., Engineering, Business Management, or a technical discipline). An equivalent combination of education and experience may be considered.
Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.
Celestica is an E-Verify employer.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
effinghamhybrid remote workil
Support Specialist I
Location: Effingham, IL, United States
Job ID R109968
Job Description:
Job Summary
The Support Specialist I responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type of inquiry, clarifying details, steps taken, resources utilized, status of resolution, and next steps in CRM system(s), enters tickets as needed, and takes appropriate follow-up actions as needed. During the interactions, the specialist provides a positive experience with customer engagement. They utilize available resources and work through proper escalation channels, following company procedures and policies.
Essential Functions
- Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment
- Utilize all equipment and resources provided to perform the job at the highest proficiency
- Meet or exceed department performance metrics
- Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
- Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement
- Follow established department processes and procedures
- Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role
- Follow schedule in workforce system(s) utilizing proper time management procedures
- Comply with Company and department policies and standards; performs other duties as assigned
Minimum Requirements
- High School Diploma or Equivalent
- 1 year Customer service experience and
- 1 year Experience with customer relationship management, point of sale, or similar systems with basic troubleshooting and
- 2 years Experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)
Preferred Requirements
- Associate's Degree
- Technical certifications
- 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting
Skills and Abilities
- Strong customer service orientation
- Excellent written and verbal communication skills
- Ability to multi-task performing troubleshooting steps, documenting, and additional tasks while engaging with customers
- Ability to Type 50+ WPM
- Ability to learn new content related to systems, products, and applications quickly
- Ability to follow numerous guidelines, procedures, and problem-solving steps utilizing resources efficiently
- Ability to properly manage time adhering to schedules
- Ability to work with customer data and ensure proper protocols are taken to prevent data loss
- Demonstrated reliability through attendance and punctuality
- Ability to communicate with customers, peers, and leaders following Patterson's Code of Conduct and core values of passionate, focused, people first, and always advancing
Physical and Cognitive Demands
- Communicate/Hearing Frequently
- Communicate/Talking Frequently
- Learn New Tasks or Concepts Frequently
- Make Timely Decisions in the Context of a Workflow Frequently
- Complete Tasks Independently Constantly
- Maintain Focus Constantly
- Remember Processes & Procedures Constantly
- Stationary Position (Seated) Constantly
- Vision Constantly
- Hand/Eye Coordination Occasionally
- Bend Rarely
- Complete Tasks in a Noisy Environment Rarely
- Feeling/Grasping/Handling Rarely
- Move/Traverse Rarely
- Repetitive Motions Rarely
Working Environment
- Hazards Occasionally
Environmental Conditions
- Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.
- Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace.
The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $15.63 - $19.13
100% remote workfl
Title: Personal Lines Placement Specialist (Hybrid or Remote)
Location: MIAMI, FL
FLORIDA
time type
Full time
job requisition id
JR112313
Job Description:
Location: Florida (Hybrid if within 50 miles of Acrisure office)
Will consider remote from other states (if outside of 50 miles) *must have Florida experience.
About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and iniduals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary:
Acrisure is seeking a Personal Lines Placement Specialist to join our new and growing Mainstreet team in Florida. This role will be responsible for managing and executing key components of the new business and renewal processes for insurance accounts. This includes overseeing timelines, conducting exposure analysis, preparing quote specifications, negotiating coverage terms, and presenting comprehensive proposals to Account Managers. The role requires close collaboration with Client Advisors, Account Service Teams, and carrier partners to ensure high-quality service delivery and seamless communication.
Responsibilities:
Timeline & Process Management: Responsible for maintaining timeline and process during the new business process and renewal process, inclusive of exposure analysis, quote specifications, analysis and negotiation of coverage offers, and preparation and presentation of coverage proposals.
Communication: Communicate effectively within the team environment, inclusive of the Client Advisors and Account Service Team, as well as with markets.
Policy Review & Recommendations: Review insurance policies and contracts and make recommendations for improvement.
Submission Preparation: Work with others to prepare property and casualty insurance submissions for new business prospects and renewing accounts including, but not limited to: Insurance specifications for each line of coverage, Acord applications using firm's agency management system, loss summaries, prospect profile, exposure schedules, etc.
Data Analysis: Analyze excel spreadsheets of prospect client exposure and/or loss data, as well as develop financial models of loss sensitive programs, when necessary.
Market Relationships: Maintain familiarity and working relationship with various insurance companies and wholesalers.
Confidentiality: Handle confidential and non-routine information.
Carrier Systems and Comparative Rating Tools: Rating policies in carrier systems, when applicable, to assist in the quoting and proposal development process.
Licensing Compliance: Abide by and maintain all licensing requirements, including continuing education.
Professional Development: Attend seminars, company meetings, carrier events and educational activities needed to improve overall job expertise and product knowledge.
Coverage Analysis & Strategy: Performing coverage gap analysis and delivering strategic coverage recommendations tailored to each client's specific risk profile.
Project Work: Work independently and within a team on special and nonrecurring and ongoing projects.
Risk Resource Engagement: Identifying opportunities to engage Risk Resources for specialized expertise and partnering with them to deliver tailored solutions for complex client needs.
Education and Experience:
3-5 years' relevant insurance experience required, with an emphasis on middle to large market placements.
3-5 years experience quoting commercial insurance lines in Florida
Able to work with minimum supervision; able to accept direction on given assignments
Proficient with MS Office Products, Placement including a high knowledge of Excel and Word.
Experience with Epic a plus.
Strong organizational skills and ability to handle multiple tasks and prioritize work.
Demonstrated flexibility and adaptability to changing priorities and deadlines.
Strong attention to detail to ensure document accuracy.
Able to work effectively in a team environment with strong customer service skills.
Experience with a broker/agent, including marketing large middle market accounts to carriers; excellent knowledge of the markets.
Strong knowledge of all basic applicable insurance coverages.
Proficient in creating the proposal presentation documents that we identify as required documents
Must currently hold an applicable insurance license (4-40/2-20)
Pursuit of a professional designation - CRM, CISR, CIC, AAI, ARM, CPCU - preferred
#LI-SS1
#LI-Remote
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Title: Administrative Coordinator, Breast Surgical Oncology
Location: Boston United States
- Employment: Full-time
- Hours/Week: 40
- Shift: Day
- Category: Administrative & Clerical
- Pay Range: $24.98 - $33.62
- FLSA: Non-Exempt
- Req ID: JR90568
Job Description:
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Administrative Coordinator will support the Breast Surgical Oncology Division at Beth Israel Deaconess Medical Center in Boston, MA.
The schedule for this role is Monday through Friday, 8:30am-5pm and once fully trained, can work a hybrid work schedule.
Job Description:
Job Description
Provides support for leadership positions and a ision or department by coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures.
Essential Responsibilities:
Screens telephone calls and access for high-level position(s) deciding which iniduals need face to face meetings, which can be refer to other managers or when possible, resolves the situation.
Schedules and prepares for erse and complex appointments, meetings and travel arrangements.
Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work.
Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department.
Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager.
Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations.
Completes department-specific responsibilities which are documented at the local level.
Required Qualifications:
High School diploma or GED required. Associate's degree preferred.
3-5 years related work experience required.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Competencies:
Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
- Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
Pay Range:
$24.98 – $33.62
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
100% remote workus national
Title: Clinical Administrator (US Remote)
Location: United States
Minimum Salary
$
18.00
Maximum Salary
$
20.00
Job Description:
Description & Requirements
We're seeking a Clinical Administrator to support the Kansas Home and Community-Based Services Program (HCBS).
About the program:
Join our team and make a meaningful impact by supporting iniduals in their homes and communities! Our Home and Community-Based Services (HCBS) program provides essential care and assistance to iniduals with disabilities, seniors, and those in need of daily living support. We are dedicated to promoting independence, dignity, and quality of life by delivering personalized services that help iniduals thrive in community settings.
As a Clinical Administrator, you'll play a crucial role in:
- Scheduling assessments and accommodations for the population served
- Respond to phone and email inquiries with contractual turnaround times
- Provide high level customer support to internal and external customers
- Data Entry
If you're passionate about making a difference in the lives of iniduals in Kansas and thrive in a remote work environment, this opportunity is for you!
Why Maximus?
Work/Life Balance Support - Flexibility tailored to your needs!
Competitive Compensation - Bonuses based on performance included!
️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities-Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Research and resolve discrepancies with provider documents.
- Review information keyed into the system to verify the accuracy of data.
- Monitor data/image quality of scanned documents.
- Follow established policies and procedures for index and imaging without deviation.
- Maintain confidentiality and security of relevant information.
Minimum Requirements
- High school diploma, GED, or equivalent required.
- 0-2 years of relevant experience required.
- Minimum of one (1) year of experience coordinating and scheduling assessments or appointments.
Preferred Requirements
- Clinical office experience
Home Office Requirements
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to iniduals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected].
bloomingtonhybrid remote workmn
Title: Fan Relations Specialist
Location: Bloomington, MN, USA
Employees work in a hybrid mode
- Full-time
- Job Duration: Regular
Job Description:
Company Description
Since 1940, Dairy Queen has been one of the world's best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.
Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated iniduals with an inherent need and ambition to go after bigger challenges.
Job Description
JOB OVERVIEW
Responsible for effective resolution of escalated customer inquiries and written correspondence. Assist the Manager and Senior Fan Relations Manager to maintain and refine the Fan Relations program and procedures to ensure prompt, effective handling of external complaints and inquiries for International Dairy Queen, Inc.
- Participates in weekend rotation. One weekend every three weeks.
- Responds accurately, promptly, and within 24-business hours to all internal customer inquiries, including those from team members, corporate staff, independent franchise operators and territory operators.
- Ensures that customers are responded to within 72-business hours at minimum and assists with driving toward the departmental goal of 24-business hours.
- Effectively communicates with customers by phone and written correspondence with accurate, prompt and effective replies.
- Processes contacts inquiries according to expectations set by Fan Relations.
- Responds to and resolves all contacts inquiries for assigned regions, supporting and assisting other members of the Fan Relations Team as appropriate.
- Coaches contact center with processing as appropriate.
- Provides support to and coaching to business consultants regarding Fan Relations communications.
- Assists with password reset requests for fan contacts database
- Makes decisions on appropriate reimbursement (within empowered amount), on a case-by-case basis.
- Processes incoming and outgoing mail on a weekly basis
- Submits requests for gift card orders as needed, to support fan inquiries.
- Assists with social media escalations and processing.
Create or update procedure documentation and template responses
- Craft supporting materials for digital promotions, campaigns, and sweepstakes, including key information, processing direction, and template responses.
- Update existing template responses as needed, based on new learnings.
- Craft training materials for new platforms and resources used for responding to fan inquiries.
- Communicate new materials and updates to contact center team.
Process privacy requests
- Timely processing of incoming privacy requests to ensure compliance.
- Report any anomalies to Sr Fan Relations Social and Documentation Specialist.
Qualifications
Education and Qualifications
- High School Diploma or GED equivalent required.
- Minimum of one year experience in a customer service-related position; call center or Quick Service (QSR) industry preferred.
- Experience working in any capacity in the Quick Service Restaurant industry, a plus.
- Excellent written and verbal communication skills required
- Able to exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customer's demeanor.
- Interpersonal skills to interact, influence and persuade required.
- Intermediate computer skills (Microsoft Word and Excel)
- Intermediate social media skills (blogs, Facebook, Twitter, etc.)
- Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
- Well organized with a high attention to detail and accuracy.
- Strong analytical skills.
- Excellent data entry skills.
- Ability to work quickly in a fast-paced environment with frequent interruptions.
- Ability to collaborate in a team environment.
- Ability to coordinate with other departments to complete projects on time.
- Basic accounting/math skills required.
The US national hourly range for this non-exempt position is $23.97-$27.57. The base hourly range displayed reflects the targeted hiring range for positions across all US locations. Inidual pay is determined by job-related skills, work location, and relevant education or experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits
Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings.
Work Environment
Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs.
Inclusion & Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.
IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.
Title: Philanthropy Coordinator- New England Baptist Hospital
Location: Boston United States
Employment: Full-time
Hours/Week: 40
Shift: Day
Category: Philanthropy
Pay Range: $50,000.00 USD - $70,000.00 USD
FLSA: Exempt
Req ID: JR90578
Job Description:
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Philanthropy Coordinator for Beth Israel Lahey Health (BILH) provides administrative support including calendar management, preparing presentations, and attending meetings. Serves as a central staff member in major gifts, supporting the major gift officers by managing small cultivation events, managing call lists and actions, managing all prospect activity in Raiser’s Edge, running metrics reporting, and coordinating with major gift officers on prospect activity. Also responsible for maintaining revenue Projections. (hybrid)
Job Description:
Primary Responsibilities:
1. Handles all scheduling and work with meeting space, food services, sometimes with large numbers of participants. Prepares meeting materials. Reserves meeting locations and equipment. Prepares meeting agenda and other materials. Prepares travel arrangements as needed. Records and distributes meeting notes. (essential)
2. Answers telephone, takes accurate messages or directs call to appropriate person. Handles written communication with internal and external parties, maintains files. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. (essential)
3. Coordinate with Philanthropy Central Services teams for data requests, prospect research, gift acknowledgment and stewardship activities. (essential)
4. Provides general administrative support to the Philanthropy Office when needed at the discretion of the hiring manager (essential)
5. May perform research as needed and regular screenings of prospect lists. (essential)
6. May represent the office and the hospital at events when needed (essential)
7. Assists with Philanthropy database requests through Mojo, including new record creation, prospect visits, contact reports, moves management, and proposal data. May be responsible for running weekly metric reports for Director of Philanthropy. (essential)
8. Coordinates invitation production, mailing, and response tracking, coordinates the flow of information regarding events, which may include small dinners, galas, golf tournaments, and other cultivation events within the Philanthropy Office, performs administrative and other responsibilities as needed, and travels as necessary to events. (essential)
Required Qualifications:
1. Bachelor's degree required.
2. 1-3 years related work experience required.
3. Ability to travel, occasional evening and weekend work, and to adjust to other needs of the department.
4. Inidual judgment and knowledge of fundraising strategy is essential.
5. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Competencies:
1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Social/Environmental Requirements:
1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.
3. No substantial exposure to adverse environmental conditions
4. Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department
Sensory Requirements:
Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity > 20 feet, Visual clarity feet, Conversation, Telephone.
Physical Requirements:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
This job requires frequent sitting, Keyboard use. There may be occasional walking, standing.
Pay Range:
$50,000.00 USD – $70,000.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Updated 5 months ago
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